Newcastle Upon Tyne, Tyne and Wear, England, United Kingdom Hybrid / WFH Options
Reed
One of our key infrastructure businesses with a HQ in Newcastle are looking to bring on a ITService Desk Manager as part of their core IT Ops Function. You will be involved in running a national team of service desk engineers alongside planning and delivery of their ITservice across the … group. The role is 4 days on site your main location will be Newcastle. Key responsibilities: Formulate both short-term day-to-day and longer-term ITService Delivery plans and identify and work on continuous improvement of the service. Professionally and effectively represent Group IT to both the internal business and to all IT third party vendors and suppliers. Build, develop and maintain successful, long-term relationships with as well as with Group IT senior management. Understand and identify business challenges and develop strategies and solutions to deliver added value to the business. Develop, own, chair and facilitate regular Service Reviews with the business and suppliers in accordance with relevant More ❯
As a Senior ITServiceManager you'll lead on resolving incidents, managing service requests, and driving improvements across our device estate. From spotting trends to promoting automation and coordinating escalations, you'll make sure services stay reliable and user-focused. If you're ready to lead change, build strong partnerships, and shape the future More ❯
individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a ITService Desk Manager to join our team in Lemont, Illinois (US-IL), United States (US). Job Summary: • The Service Desk Supervisor/Manager will … be required to use ITIL as the foundation to drive consistent and reliable Service Desk activities, improving end-user satisfaction and productivity and increasing IT staff … productivity. • The Service Desk Supervisor shall establish an efficient operation to satisfy a balanced, holistic approach with skilled personnel, integrated, and applying best practices. • Manage project deliverables and support services according to defined SLAs that are met for every measuring period utilizing SLA trend analysis. • Overseeing and supervising the work schedule and distribution of service desk employees, including onboarding More ❯
As a Senior ITServiceManager you'll lead on resolving incidents, managing service requests, and driving improvements across our device estate. Are you the right candidate for this opportunity Make sure to read the full description below. From spotting trends to promoting automation and coordinating escalations, you'll make sure services stay reliable and More ❯
De MIVB stelt meer dan 10.000 mensen tewerk in meer dan 300 verschillende beroepen! Wist je dat we een van de weinige openbare vervoersmaatschappijen ter wereld zijn die zowel betrokken zijn bij het ontwerp en de bouw als bij de More ❯
Overview This position supports ITservice desk operations and knowledge base management for an Information Technology Department, ensuring efficient and effective service delivery. The role includes overseeing areas of ITservice desk operations and maintaining a comprehensive knowledge base management system. Job Summary Supervise and coordinate activities of ITService Desk Specialists, Coordinators, or … with the ability to interact effectively with stakeholders at all levels. Ability to work collaboratively and independently, prioritize tasks, and manage time effectively. Education & Experience: 8+ years of ITservice desk management or equivalent experience. Certifications: Minimum certification: CompTIA Security+ (or higher certification required). Baseline certification as stipulated in DoD 8140.01/8570.01-M must be completed More ❯
Dawn Ellmore Employment are supporting a top tier Law Firm in London in their search for an ITService Delivery Manager.For this role you must have prevous experience working in a legal environment and have solid managerial experience in Service Delivery. The successful candidate will receive an excellent starting salary along with a brilliant benefits package plus hybrid … as be keen to succeed in a new challenge. Having superb communication skills both written and verbal is key along with Office 365 experience.The duties will include: Leading ITService Delivery Projects. Day-to-day operations within the IT Team. Dealing with stakeholder management. Identifying and resolving service improvements. Implementing new systems. This is an incredible More ❯
Service Helpdesk Manager (Contract) SC Security Clearance Inside IR35 £290-£310/Day Umbrella rate Gloucestershire Based An exciting opportunity has arisen for an experienced Service Helpdesk Manager to lead a dynamic ICT Service Desk team. This role is ideal for someone passionate about delivering high-quality technical support and driving continuous improvement in service delivery. More ❯