42 IT Support Jobs in the West Midlands

A fantastic opportunity for an IT Support Technician to join an established, leading midlands-based technology company with exciting growth plans. Benefits - remote working, up to £100 per month contribution to office costs, private healthcare, contributory pension, 23 days Annual leave + statutory Bank holidays + birthday off … Must have the right to work in the UK without sponsorship. Job & Department Summary Delivery of the Support service is the first point of contact for customers regarding our client's products and is a critical component in ensuring their customers always have a positive experience. The Support … ambassador for the company, and our client strives to always offer the highest levels of customer service. Essential Functions To review details of the support ticket that a customer has logged in the online support portal. Triage the ticket to ensure the customer has provided all necessary information more »

We are looking for a junior problem solver to join our team of engineers in a first-line support position. With on-the-job training complementing your IT apprenticeship coursework, you will be supported by a small but experienced and friendly group of professionals. Role We are looking … for a junior problem solver to join our team of engineers in a first-line support position. With on-the-job training complementing your IT apprenticeship coursework, you will be supported by a small but experienced and friendly group of professionals. Initially largely a user-support position … server maintenance and be involved in the occasional large project with the rest of the team. Of course, you need to be interested in IT, but interpersonal skills are also very important. You will have responsibility to: Field client enquiries and document calls, to create relevant support tickets more »

This apprenticeship is a one-way ticket to your future career in IT... The company provides top-quality IT services, tailored perfectly to their clients needs. This award-winning company are the best in the biz! They have more than 25 years of industry experience and have even won … take pride in earning the right to be considered a trusted advisor! Following the completion of the programme, you will be a well-rounded IT Support Technician from having experience in a first-line position, resolving IT tickets and assisting with the overall maintenance of IT … Information Communications Technician qualification, delivered by our expert training team at Baltic Apprenticeships. A Typical Day in the Job: To provide first-line support to customers, resolving IT tickets and updating the outcomes. To assist with the setting up, maintenance and repair of computers, computer-linked equipment and more »

1st/2nd Line Support Technician Hereford - Office Based IT Provider Salary DOE This is an exciting opportunity for a proactive individual to join an established IT business. The role will be key in supporting the business as it targets significant growth. We are looking for … department. Provide first-line technical assistance for computer hardware and software. Resolve issues for staff via phone, in person, or online. Provide first-line support and ticket handling for all internal applications and bespoke systems Log issues and requests and escalate to the appropriate 2nd or 3rd line teams … resolve issues Resolve technical issues in a timely manner using available resources Perform hardware and software installations, configurations and updates as needed. Assist the IT Team in all matters relating to IT service desk operations and adhere to all internal Standards Create and maintain troubleshooting documentation. Provide introductory more »

Are you looking to kick start your career in IT whilst learning from industry experts? This is the perfect opportunity for you! As an IT Apprentice you will be hands on providing 1st Line support, troubleshooting hardware and software related issues, building strong relationships with clients and … so much more. Role Provide 1st Line help desk support to clients in line with company policies and procedures. Daily completion and maintaining of support related documentation keeping accurate and up to date information of ticket progress. Troubleshooting hardware and software related issues providing resolutions that both meet … and exceed expectations. Daily management of support tickets ensuring SLAs are met with maximum client satisfaction. Resolving IT related tasks, such as password resets, imaging devices to new users and devices. Escalation of software related bugs to T&I Team including detailed handover of attempted resolutions and investigations more »

West Midlands (Hybrid) IT Support Analyst Working for this leading Digital Technology company, a new and exciting role now exists within this fun and vibrant employer and their Support team. Working within the Product Implementation & Support team, you are part of a team of customer facing … professionals responsible for daily post sales support and ongoing IT support. You’ll be offering valuable and critical Remote support and expertise to a host of prestigious customers and you will provide an efficient and precise support service. Typically, you'll be involved with software deployments … Bespoke hardware and software maintenance and support, network configuration and general operational IT Hardware and Software support duties in areas of O365, MS Outlook, Laptops, Voice Comms, Integration and App Add ons. This is a role that can enhance your career offering you loads of training opportunities more »

You’ll provide support services to end users & address incidents that cannot be resolved through Schneider’s Service Desk. This includes performing hardware and software installations, moves, additions, changes, updates, and downloads. Additionally, you’ll assist with technical tasks on infrastructure equipment under remote administration control. Role During this … apprenticeship, you will learn how to: Provide IT support based on TechStop model Provide physical on-site and/or remote support services for end users in remote locations Provide on-site support for any activities for server maintenance upgrades Training IT solutions technician apprenticeship … standard. The training will be day release with LearnTech. This apprenticeship is recognised for entry onto the BCS, The Chartered Institute for IT, Register of IT Technicians confirming level 3 professional competence. Those completing the apprenticeship can apply for registration. Potential for future IT/Digital related more »

FRENCH SELECTION UK French speaking IT Technical Support Salary: Up to £31,000 p.a. + Benefits Location: Rugby, Warwickshire At commutable distance from: Rugby, Coventry, Northampton, Leicester, Warwick, Kettering, Nuneaton, Loughborough, Daventry, Banbury, Wellingborough, Lutterworth, M1 Ref: 8130FT *** Great Opportunity for Progression *** *** Full training provided *** *** Office Based Role … and manufacturer of interactive displays with international links. Main duties: To provide effective 1st line technical support. The Role: Providing remote 1st line technical support to customers To provide troubleshooting of hardware issues and log cases following SLA To escalate calls with advanced technical queries appropriately To organise the … client site visits with the field service team To provide excellent customer service The Candidate: Fluency in French (written and spoken) Customer service or IT support experience desirable Problem-solving and excellent communication skills IT literate and computer savvy Pro-active, confident and dynamic personality Salary: Up more »

With a focus on quality, sustainability, and customer satisfaction. Our team is dedicated to excellence in everything we do, from product development to technical support and customer service. Job Description: We are seeking a skilled IT Service Support Analyst to join our dynamic team at ARDEX. The … successful candidate will play a crucial role in providing technical assistance and support to the business, resolving issues promptly and efficiently. This role requires excellent communication skills, a strong understanding of IT systems, and a commitment to delivering exceptional customer service. As a problem solver, you will responsibly … maintain the integrity and availability of IT systems, analysis of data, utilise and develop technologies to enable business operations to function efficiently. Key Responsibilities: Ensuring the security and integrity of the IT systems is always maintained Troubleshoot, analyse, and resolve IT related incidents Install, configure, and proactively more »

Vaughan Data Systems are looking for a keen ICT apprentice to assist with providing their customers with IT Support. The role will involve a variety of tasks that give a broad insight into the daily challenges of IT. You'll quickly gain an understanding of the level of support … maintain an essential business function to our customers. Role Vaughan Data Systems have a long standing reputation for recruiting, training and retaining apprentices. As IT Support apprentice you will assist with: · Supporting the IT engineer · Producing IT diagnosis over the phone for hardware, networks, antivirus and … operating systems · Providing remote support to clients for Microsoft platforms · Fixing, preparing and replacing hardware for clients · Supporting with installing and configuring computer systems · Diagnosing hardware and software issues · Troubleshooting system and network problems, as well as diagnosing and solving problems · Logging calls and ensuring management of database Training more »

Join Our Team as an ICT Support Officer!  Salary : up to £32,000 !!! Location: Leamington Spa Are you ready for an exciting opportunity to showcase your ICT expertise? We're looking for a proactive ICT Support Officer to join our dynamic Business Support Department at our Leamington … office.  What You'll Do: * Provide top-notch ICT support across our five offices in Coventry and Warwickshire. * Be the go-to person for IT and Telephony systems administration. * Collaborate with our ICT Manager to roll out innovative systems and procedures. * Deliver exceptional first and second line support … through your expert administration and troubleshooting skills. * Communicate like a pro with end users, both on-site and remotely. * Work closely with third-party support teams to keep everything ticking.  What You'll Bring: * At least 3 years of experience in ICT support * A relevant ICT qualification that more »

Job Role: IT Application Support Specialist Location: Shrewsbury Salary: Up to £30k My client are a huge Law Firm who are continuing to invest in its IT for consistent, high-quality systems and services. The Legal Applications Specialist provides expert support on key business applications, ensuring … addressing incidents promptly. * Collaborate with stakeholders to meet evolving application needs. * Provide training on legal applications and improve practices. * Document applications and comply with IT management processes. * Stay updated on technical developments and maintain service quality. * Ensure data protection compliance and maintain information security. * Act as an ambassador for … IT Service, fostering positive relationships. * Provide support within the department as needed. Technical requirements: * ITIL Foundation * Microsoft Office applications * Windows Server/Exchange * VMware * Citrix * Active Directory, * DNS, DHCP, TCP/IP Desireable skills : Legal applications : * Practice Evolve * IManage * Intapp * Laserforms * Bighand * Zylpha * Litera Excellent interpersonal communication skills more »

Senior IT Engineer Worcester (Flexible/hybrid working) - £40,000 - £45,000 Role: Senior IT Engineer Location: Worcester (flexible/hybrid working) Salary: £40,000 - £45,000 Benefits: Work your hours around you! 31 days holiday (including bank holidays) bookable in hours, making it super flexible for … Cisco) System Security Experience working in a hybrid environment You will maintain, upgrade and manage the software, hardware and networks. My client has a IT Team of 10, mixed up of Infrastructure and Development and you will be supporting 150 users. This role would suit the following: Senior IT more »

Friday Salary: up to £28,000 pa DOE As a Helpdesk Operator, you will be a key player in our IT department, responsible for delivering first-line support, administering systems, and managing our service desk. In this role you will: Provide internal departments with essential hardware and software … ensuring optimal functionality and user satisfaction. Efficiently manage and resolve tickets within the service desk, maintaining meticulous documentation of support requests. Collaborate with third-party suppliers and 3rd line support on infrastructure tasks as required. Ensure the seamless installation, support, and maintenance of desktops, network devices, and … business systems. Develop comprehensive IT training documents and stay abreast of technical work instructions and procedures. Adhere to established policies, procedures, and complete any administrative tasks as necessary. Qualifications that set you apart include: Minimum 3 years of relevant experience in Service desk administration. Working knowledge of Microsoft products more »

Company: Elizabeth School of London Position: IT Admin Support Location: ONSITE, Birmingham, UK Salary: £25K - £28K (Depending on work experience) Employment Type: Full-Time, work weekdays and weekends, either 9am-5pm or 12pm-8pm (Full Flexibility) ***We do not sponsor Visa*** Department: Administration Reporting to: IT Department … Purpose of the Role: To provide comprehensive administrative support to both staff and students, ensuring the effective management and integrity of student information within the student management system. Key Responsibilities: Student Information Management: • Accurately input, update, and maintain student records within the student management system. • Ensure the confidentiality and … Coordinate with academic departments to ensure timely and accurate data entry and reporting. • Handle requests for student transcripts, certificates, and other documentation. Training and Support: • Train and guide other departments on the effective use of the student management system. • Provide ongoing support to staff members, addressing any queries more »

just a job? Love being Field based and live Commutable to Oldbury? We are looking for a professional and dedicated engineer to provide technical support for our National customer base both remotely and in the field. ICR Touch Software knowledge as well as Hospitality EPoS experience is ideal. We … a growing leading supplier and installer of bespoke-programmed electronic point of sale (e.p.o.s.) touchscreen systems throughout the U.K. Major sectors we supply and support are Hospitality and Retail. Our Support Division is a busy, focused environment requiring complete dedication from all those within it. Working closely with … managerial staff, all team members aim to support and promote the organisation's aims and objectives which are customer-led. In accordance with instructions and consultation with management, typical work duties and responsibilities include: Speaking to customers to assess their technical requirements, investigating and implementing solutions through consultation with more »

. Expected Duration 24 Months Positions Available 1 Closing Date Friday, 31st May 2024 Start Date Monday, 3rd June 2024 Desired Skills Communication skills IT skills Attention to detail Organisation skills Administrative skills Team working Qualifications English GCSE or equivalent, grade A*-C or 4-9 (Desired) Mathematics GCSE … the Employer PROBRAND LIMITED Probrand is a multi-award winning and market-leading technology services provider with over 30 years of experience. We provide IT products, managed services and solutions to our clients across small to medium-sized businesses and all areas of the public and private sector. We more »