126 to 150 of 390 Incident Management Jobs

cost estimates in support of product bids, services and proposals. * Undertaking security risk assessments, risk mitigation plans, mitigation gap analysis and preparation of security management documentation for system Accreditation. * Defining product security requirements, advising development teams on suitable implementation standards and techniques and overseeing product development activities. * Liaison with … Security Accreditors and Security Assurance Coordinators in support of security accreditation. * Preparation of Protection Profiles, Security Targets and Evaluation Management Plans, and liaison with NCSC and commercial evaluation teams in support of evaluation activities. * Preparation of TEMPEST Control Plans, advising development teams on appropriate implementation techniques and liaising with … penetration test results and preparation of remedial action plans. * Prepare and implement through life support and maintenance for product security including vulnerability and patch management plans * Lead security incident management teams during incident/crisis situations in conjunction with Head of Product Security * Review and maintain more »

Service Desk Team Leader - IT Service Management Permanent Hampton, Peterborough, Cambridge £30,000 - £34,000 - Company benefits Monday to Friday - Standard office hours This role would suit someone who has experience working in a call centre environment, dealing with management of people and process. Working to service level … ITIL methodologies and best practice • Good working knowledge of Microsoft Word, Excel and Outlook • Previous supervisory experience ESSENTIAL ATTRIBUTES • A real passion for people management and development in a large team • A passion to deliver excellent service with service level management and experience • Previous people management experience … customer service • Set high quality standards and monitor as part of monthly QA, ensuring this is met via appropriate assessment methods • Quality Assurance of Incident Management by spot checking Incidents and providing Analysts with documented feedback • Maximise productivity and improve service delivery to achieve and exceed SLAs, OLAs more »

we'll do our best to agree a working pattern that works for everyone. World changing work From science to technology, from meteorology to management, and from planning to communication, our expertise helps us stand out as the authority on weather accuracy and climate prediction. We help individuals, industries … to users, carrying out changes and resolving technical issues. Patching our Windows server and endpoint devices Remediate issues relating to patching Proactively reviewing the Incident and Task queues and taking ownership of issues as appropriate Responding to customers and colleagues promptly and keeping them informed Prioritising support requests effectively … domains: Microsoft Operating Systems support (Windows 10/11, Windows Server 2016/2019/2022) Active Directory tools (ADUC, Group Policy, AD Object Management) 2. Enterprise technology knowledge or understanding of one of the following: ITSM Tool exposure/usage for Incident Management and change management more »

for an experienced Infrastructure Analyst to join them on a 12 month Fixed Term Contract basis. The successful candidate will be responsible for the management of the infrastructure services which includes Servers, Storage, Internet, Connectivity & Unified Communications. You will also be assisting with the management of Infrastructure and … Security projects end to end. The focus of this position will be around End Users, Device Management and ensuring the systems and services are secure and available to the business and its clients. Responsibilities: Maintain the infrastructure estate Develop and implement infrastructure projects Create and maintain a Software & Security … the security team to ensure all devices, networks and firewalls are kept functioning and up to date Research, evaluate and recommend products and services Incident Management and Change Management including out of hours Change support Maintain system documentation, knowledge base and infrastructure records Develop, maintain and cover more »

process of pro-active continuous service improvement and to plan and manage the reduction of cyber and security risk to services the security operations management of the Technology estates and its availability 24/7/365 where applicable closely with the wider Technology Services and Information Security teams … providing SME capability to align any development activity with the Technology Services and business operational and strategic requirements of the Incident Management process and activities for an cyber related incidents and work closely with the Information Security team and delivering the resources (people, tools and technology) to create … appropriate strategies to create efficient and effective solutions and services experience in an IT managerial position having responsibilities for operations, planning, people and relationship management IT Management/Contracts experience, including infrastructure development, delivery and operational management Successful Programmes (MSP)/APMP If you are an experienced more »

Development & implementation of plans for potential additional releases beyond the MVP. Identifying the correct team within DSA to support the solution. Ensuring the correct incident management, support processes and supporting administrators are in place. Supporting the embedding of the solution within DSA. Delivery of MI reporting/dashboards … and reports from the solution. (This may require some bespoke development through the supplier and some in-house PowerBI development). Skills & Experience: Project Management Project Delivery IT/technical experience Risk Management Stakeholder Management Frameworks & Methodologies Governance Proactive and pragmatic Working as part of a delivery … team Planning experience Team management skills Public sector experience desirable About us: At Peregrine, we see beyond the immediate and look to the horizon. We build lasting, meaningful partnerships with our clients, and deliver flexible solutions for every resourcing need, both now and in the future. Together, we help more »

based from either of our offices in Peterborough, Chesterfield, Sunderland or Tunbridge Wells. Role Purpose: Supporting Service Operations and the wider business through the management of Service Delivery processes. Contribute to the system availability, resilience and stability through troubleshooting and problem analysis of incidents and service events, and governance … of the change management process. Contribute to a continuous improvement culture to improve practices, knowledge, skills, and processes to increase service levels to customers. Provide expertise in technical and operational processes and practices. Key Accountabilities and Responsibilities: Support the Major Incident Management and Problem Management processes … collaborative, high performing team. Creation of operational reporting, providing trend analysis and insights Identify and implement operational process and practice improvements. Support the Change Management process/Change Approval Body Assist with operational governance and technology audits. Develop and maintain system metrics and monitoring. Skills, Experience and Knowledge Required more »

based from either of our offices in Peterborough, Chesterfield, Sunderland or Tunbridge Wells. Role Purpose: Supporting Service Operations and the wider business through the management of Service Delivery processes. Contribute to the system availability, resilience and stability through troubleshooting and problem analysis of incidents and service events, and governance … of the change management process. Contribute to a continuous improvement culture to improve practices, knowledge, skills, and processes to increase service levels to customers. Provide expertise in technical and operational processes and practices. Key Accountabilities and Responsibilities: Support the Major Incident Management and Problem Management processes … collaborative, high performing team. Creation of operational reporting, providing trend analysis and insights Identify and implement operational process and practice improvements. Support the Change Management process/Change Approval Body Assist with operational governance and technology audits. Develop and maintain system metrics and monitoring. Skills, Experience and Knowledge Required more »

based from either of our offices in Peterborough, Chesterfield, Sunderland or Tunbridge Wells. Role Purpose: Supporting Service Operations and the wider business through the management of Service Delivery processes. Contribute to the system availability, resilience and stability through troubleshooting and problem analysis of incidents and service events, and governance … of the change management process. Contribute to a continuous improvement culture to improve practices, knowledge, skills, and processes to increase service levels to customers. Provide expertise in technical and operational processes and practices. Key Accountabilities and Responsibilities: Support the Major Incident Management and Problem Management processes … collaborative, high performing team. Creation of operational reporting, providing trend analysis and insights Identify and implement operational process and practice improvements. Support the Change Management process/Change Approval Body Assist with operational governance and technology audits. Develop and maintain system metrics and monitoring. Skills, Experience and Knowledge Required more »

to maximise uptime and performance through robust design and delivery standards. Feeding into the process of defining, evolving and tracking SLA, SLO and SLIs. Management and evolution of infrastructure. Including component and configuration. Working alongside the Service Management team to ensure alignment on Change, Problem and Incident management practices. Working alongside the Customer Experience team to deliver the best possible service to our customers. Both internal and external. Getting stuck into technical issues, supporting the team with investigation and escalation. Building, supporting and encouraging a blameless post-mortem culture. Management and refinement of an … delivery of shared Engineering and Tech Org objectives. Continually researching, validating and innovating their approach within the wider industry. The Person Requirements Strong transactional management capabilities Strong software engineering or technical operations background (Preferably in Terraform, Powershell, Azure) Collaborative style and natural desire to set up the team for more »

more recently, Pirtek in Europe - all of which benefit from the Group’s central support services, in particular; Franchise Support, National Sales/Account Management, Information Technology, Marketing, Finance, Recruitment and HR. What does it entail? This is a hybrid role, with presence required at our IT Head Office … responsibilities and accountabilities: Troubleshoot desktop, laptop and mobile problems, diagnose and solve hardware/software problems Provisioning and supporting new computer and mobile hardware Incident and problem management: Be a main point of contact and provide communications during major system issues Provide exceptional service support to the business … work around(s) to incidents and Problems Contribute to polices, processes and procedures Install, maintain and support new applications Work to SLA thresholds for incident(s), request(s) and problem(s) Own and operate starters, leavers and movers processes Trend Analysis and review of logs, backups, patches and security more »

Director of IT Engineering Role Expectations The Director of Engineering (DOE) possesses a range of management, technology, and engineering experiences serving as the leader of our engineering department. The DOE is responsible for developing the technological vision for the Company in partnership with other executives; establishing the executive direction … utilized in support of our staff, partners, and customers to help improve and increase business; as well as oversee the effective deployment, implementation, and management of internal engineering operations. The DOE will develop a roadmap and budget to help support technology investments that enable the Company to meet its … and engineering will be used and ensure that the technological resources meet the company's short and long-term vision Technical Leadership and Team Management Lead and empower The Company's engineering team to develop strategies for the execution of our work and oversee that those strategies are thoughtfully more »

our own employees. We are passionate about training, technology and career development. Role Details Monitor the performance and availability of IT services, using service management tools to identify and respond to issues in a timely manner. Incident Management: Log and categorize incidents, ensuring that they are assigned … to the appropriate teams for resolution. Communication: Communicate effectively with users, keeping them informed of incident progress and notifying them of any planned outages or service disruptions. Problem Escalation: Escalate complex problems to the appropriate teams or individuals, ensuring that they have all the information they need to resolve … Fulfillment: Process service requests from users, ensuring that they are fulfilled in accordance with agreed service levels. Documentation: Maintain accurate records of all service management activities, including incident logs, service requests, and problem records. Continuous Improvement: Contribute to the continuous improvement of service management processes, identifying opportunities more »

security) to be responsible for the successful running and further development of a predominately outsourced Security Operations Centre (SOC). You will provide line management of a small team and the responsibilities include recommending what resources are needed. The ideal candidate for this role will have a 80/… a Service Delivery Manager you will prepare regular reports to Program Office and stakeholders on performance, development and opportunities of the GSOC. With Vendor management you will form strong relationships with the MSSP's contacts through status tracking, informal comms, review sessions with the MSSP functionality to analyse value … delivered, SLAs, enhancements, review control and vulnerability assessments to identify control weaknesses and assess remedial action. Regarding Incident management you will ensure that Incident information is shared with all relevant stakeholders in a timely and appropriate manner taking into account the seriousness of the incident, arrange more »

platforms) SuccessFactors (or other Tier 1 SaaS based platform) certified Experienced in ensuring operational availability of major SaaS based platforms and well versed in Incident and Major Incident Management Direct line management experience Budgetary experience Experienced in working with 3rd party suppliers Skilled stakeholder manager with more »

platforms) SuccessFactors (or other Tier 1 SaaS based platform) certified Experienced in ensuring operational availability of major SaaS based platforms and well versed in Incident and Major Incident Management Direct line management experience Budgetary experience Experienced in working with 3rd party suppliers Skilled stakeholder manager with more »

organisation Ensure services are integrated, and delivered as required Work with and support third parties in providing network infrastructure services Provide input into overall management - workforce, budget, technology roadmaps, projects and tasks Take primary operational responsibility for assigned services and ensure operational continuity Participate in cross-functional infrastructure teams … within GTS as directed by the Network Manager. Skills needed for this role : Asset and configuration management . You can maintain secure configuration and accurate information, controlling IT assets in one or more significant areas, and verifying location and state of assets. (Relevant skill level: working) Availability and capacity … management . You know how to manage service components to ensure they meet business needs and performance targets. (Relevant skill level: working) Change management . You can deal with high-impact, complex change requests. You know how to ensure that release policies, procedures and processes are applied. (Relevant more »

The AV Technical Operations Manager role requires a strong understanding of audiovisual (AV) technology and systems, along with the ability to assist with the management of a high performing AV Managed Service team. The manager will conduct system audits, troubleshoot AV technology issues, and ensure information security and control … Technical Operations Manager is a key part of our London team, representing our client and working onsite at a leading Global Law Firm. Strong Incident management and Project management skills are crucial for successful performance in this role, along with the ability to analyse service & system utilisation. … support to the AV Services Managers, to assist with day-to-day operations of AV support services Build relationships with service customers, stakeholders and management teams Document and maintain standard operating procedures (SOPs) and best practices for AV services and support Provide AV technology reports to AV service managers more »

that values your expertise and turn your potential into reality. Job Description This is an exciting role to help drive enterprise and operational risk management across the business with a strong focus on risks and controls, including controls assurance. As the Manager, Risk & Controls Assurance, you will have an … analyst report to you who will support you in embedding better practice risk and control management and foster a collaborative and high-performing work environment. You will be responsible for designing and implementing a process for identifying and managing operational risks and controls on a regular cycle aligned with … OFX’s Risk Management Framework and risk and control taxonomy. You will lead a regular cycle risk and control self-assessment (RCSA) process and will also develop and execute a controls assurance framework with an annual plan to assess the adequacy, effectiveness, and compliance of internal controls across different more »

Main Responsibilities: Handle Level 1st, 2nd, and some 3rd support calls, reaching out to external resources when necessary Utilise IT Workflow System for efficient management of work items raised by business users. Respond to incidents within agreed SLAs, ensuring proper prioritization and categorization Document knowledge and resolutions for wider … and events Build effective relationships with stakeholders Identify opportunities for process improvement. Support and manage projects as required Professional Skills & Experience: Experience with IT incident management tools. Stakeholder management up to director level. Experience managing third-party solution providers. Ability to investigate and implement remedial actions. Experience … such as Service Now. Functional Skills/Attributes: Proficiency in Microsoft Office tools. Up-to-date knowledge of ICT technologies. Familiarity with IT service management tools like SNOW. Understanding of industry trends and best practices (ITIL, ISO 27001, etc.). Experience with asset management tools like Lansweeper. Proficiency more »

timely fashion. You will gain valuable insight into the server functionality and operations and learn about Quality Assurance, along with gaining experience in partner management, interacting with many of our top partners. You will be taught the inner workings of the server, from provisioning to in-app purchasing, and … experience, preferably with large-scale distributed systems. · Strong background in monitoring and logging of large-scale platforms (Prometheus, Grafana, Splunk, etc.) · Proficiency in handling incident management & problem management at an application support level. · Experience troubleshooting, analysing log files & resolving technical problems with Java-based applications in a … fast-paced environment. · Familiarity with configuration and deployment management (AWS, Unix, Java, Databases, Kubernetes, Docker etc.) · Competency in one or more coding or scripting languages, such as Python, Ruby, Ansible, etc. · Understanding of KPIs, metrics and SLOs. · Experience automating manual tasks. · Knowledge of version control tools such as Git. more »

and malware Host forensics, network forensics, and malware analysis techniques Network traffic analysis, endpoint activity analysis, and log analysis techniques Understanding of enterprise cyber incident management and response processes Understanding of enterprise cybersecurity controls and failure modes - Excellent technical communication skills (oral and written) including experience briefing executive … management - Excellent organization and resource management skills - Excellent capability to prioritize multiple and concurrent urgent tasks - Excellent customer service skills and ability to quickly establish technical credibility and rapport with customers - Team player with the ability to work autonomously in a fast-paced, dynamic environment - Passionate about information … Training: Professional degree relevant to cybersecurity or intelligence analysis or equivalent work experience within a technical information security-related role such as Security Operations, Incident Response, or Threat Intelligence analysis Relevant governmental, military, commercial training and experience in cybersecurity and other industry standard certifications are a plus Professional certifications more »

of incidents, preventing recurrence of issues, and driving continuous improvement initiatives. Proactively identify and prioritize problems within the financial services domain through trend analysis, incident reports, and stakeholder feedback. Conduct in-depth root cause analysis to understand the underlying issues contributing to incidents and problems. Collaborate with relevant teams … comprehensive plans for resolving identified problems, including short-term workarounds and long-term solutions. Ensure alignment with business objectives and regulatory requirements. Collaborate with Incident Management teams to provide expertise and guidance during major incidents. Assist in determining appropriate escalation paths and prioritizing problem resolution efforts. Assess the … improvement initiatives aimed at enhancing the reliability, stability, and efficiency of financial services processes. Leverage industry best practices and emerging technologies to optimize problem management practices. Maintain transparent and proactive communication with stakeholders, including senior management, business units, and external partners. Provide regular updates on problem resolution progress more »

continuous improvement projects. You will provide high quality operational and technical support to customers and will be responsible for availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning. You must have excellent technical knowledge across Microsoft public Cloud Services (Azure and Microsoft 365). You should … an exciting opportunity for a highly experienced Microsoft Azure Cloud Engineer with operational support and project delivery experience to provide L3/L4 analytical incident management and resolution alongside project-based deliverables across a large, expanding customer base to ensure quality service delivery and Service Level Agreement compliancy. … Templates (JSON) Microsoft Defender for Cloud and Endpoint In-depth knowledge of a scripting language (PowerShell, Bash, Azure Cli) Experience with helpdesk IT Service Management Tools (e.g. BMC Remedy/Service Now). Experience with Azure DevOps - deploying Infrastructure using CI/CD pipelines Previously have worked with infrastructure more »

standards and all processes and policies are followed to provide effective customer service. Key Responsibilities: You will support the PAM/IAM Service including incident management, processes and documentation and working with 3rd party support. Managing the end-to-end PAM Process including Privileged user on and off … to business needs. Skills and Experience Required: Proven leadership, delegation and prioritisation skills Experience of PAM/IAM concepts such as RBAC, Toxic combinations management, privileged access management and monitoring. Knowledge of PAM/IAM Access control domains including the tools, techniques and procedures used. Must have excellent … IT Literacy skills. Have strong interpersonal and communication skills; capable of explaining simple procedures in writing or verbally with all levels of management and staff; good phone skills. The role requires a good level of understanding on administering all degrees of systems access in the technical environments. What's more »