26 to 50 of 242 Incident Management Jobs

teams at all levels Leading cross-functional initiatives with Data Engineering and wider Digital Services Managing budgets, contracts and supplier relationships Corporate Risk and Incident management Supporting digital transformation and application convergence initiatives aligned to Trust strategy Driving continuous improvement and user experience enhancements across all supported systems … Previous experience in applications management, systems lifecycle management, leading technical teams and working with suppliers is essential, as is the ability to work confidently across a large, complex organisation. About us At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. ...

ensure operational teams can confidently support the live Finance platform. Contribute to hyper-care and early life support activities post-go-live. Monitoring, Incident Management & Continuous Improvement: Implement and maintain monitoring solutions to ensure system availability and performance. Manage incident triage, root cause analysis, and problem resolution … operational efficiency of the platform. Job Requirements: Essential: Experience in application support, ideally with finance platforms, OneStream in particular. Strong understanding of Service Management frameworks such as ITIL. Solid background in: Operating system management (Windows/Linux) Application troubleshooting and performance optimisation Log analysis, system monitoring, and incident ...

strategy with PETO leadership, redesigning ITIL processes, ticket flows and the operating model to build a best‐in‐class function. Re‐engineer Jira Service Management workflows, queues, automations, and implement a unified Service Catalogue mapping services to owners, SLAs/SLOs, request types, runbooks and escalation paths. Establish strong … clear priority/severity definitions, escalation criteria and evidence standards to increase L2 first‐time resolution and protect L3 capacity. Own end‐to‐end incident management, embedding industry‐standard major incident practices, command roles, stakeholder communications, status pages and high‐quality post‐incident reviews. Build ...

recorded accurately, & that via utilisation of the knowledge base appropriate resources are applied. The post holder will be responsible for handling requests through the incident management lifecycle within agreed SLA & KPI timescales. The role will also involve escalating tickets both internally & with the trusts external providers. The post … service improvement. Excellent people & communication skills are essential to maintain effective communication links. Previous experience of working on a Service Desk, using service management tools & utilising remote support and management tools would be very helpful. You will be required to work within a shift pattern of either ...

continuity solutions that help us power global travel for everyone, everywhere. You will partner with teams across technology, cyber, workforce, facilities, and third-party management to identify and manage operational risks, align resilience capabilities, and ensure readiness for disruption. In this role, you will map critical operational dependencies, develop … relevant policy updates to reflect program development and application of requirements to the business based on criticality. Lead the implementation of the Business Continuity Management (BCM) and support the continued development of the Disaster Recovery (DR) program enabling technology teams to develop a deeper customer centric posture in managing ...

loneliness, and exploitation through a wide range of programs and services. Our Eastern Territorial Headquarters' Information Technology Department has an opening for a Cyber Incident Manager. This position will lead the response to cyber incidents, ensuring they are handled promptly and efficiently to minimize damage and reduce recovery time … costs. They play a pivotal role in coordination with various internal and external stakeholders to manage the incident lifecycle from preparation to post-incident review through identification, containment, eradication, recovery, and lessons learned. This position is integral to the cybersecurity framework, serving as the frontline defense against incidents ...

productivity applications. · Experience in Exchange Online and other M365 Collaborative tools/products like MS Teams, SharePoint, One Drive etc. · Knowledge about License Management · PowerShell scripting · Knowledge about JIRA and ServiceNow tool · Establish and maintain excellent relationship with customer stakeholders and develop processes to improve efficiency and effectiveness … Azure tenant-level configuration, including · Azure Active Directory administration · Single Sign-on (SSO) · Conditional Access Policy (CA) · Multi-Factor Authentication (MFA) · Identity and Access Management (IAM) · Managing/Administering Exchange Online and other M365 Collaborative tools/products like Teams, SharePoint, One Drive etc. · Configure and manage a Teams ...

practices across a live Azure-based platform and a new strategic platform being brought into service. The role is focused on reliability, observability, incident management, resilience, and automation . You’ll help define how services are measured and operated, introducing practical improvements around SLIs, SLOs, error budgets, monitoring … environments Azure cloud environments in enterprise-scale businesses SLO/SLI/error budget design and implementation Observability tooling (Prometheus, Grafana, OpenTelemetry or similar) Incident leadership across Sev1/Sev2 environments Disaster recovery, resilience testing, RTO/RPO Terraform infrastructure as code CI/CD pipelines and engineering enablement ...

want to help shape the future of betting and gaming, then it's to time to join us. Job Purpose The Head of Service Management is responsible for leading the strategic direction, development, and delivery of IT service management (ITSM) capabilities and tooling across the organisation. This role … ensures that IT services are aligned with business needs, are delivered efficiently, and continuously improved to meet evolving expectations for incident and problem management, change control, and service performance. Job Duties: Strategic Leadership Define and implement the IT Service Management strategy aligned with business goals. Champion ...

primary contact for all IT Production-related tasks and enquiries, providing support and guidance to end-users, Developers, and Business Analysts. 3 - Expert • Incident and Request Management: Track, manage, and resolve incidents, support requests, problems, and changes using the ITSM toolset, ensuring restoration of IT services within agreed … SLAs and following Incident Management processes. • Monitoring and Maintenance: Monitor infrastructure and application layers for all vital and non-vital applications, adopting Group and cluster guidelines, IT best practices, and IT Security recommendations to ensure smooth operation. 3 - Expert • Release and Testing Support: Prepare environments for releases, conduct ...

with the Dynatrace platform. This role requires close collaboration with both technical and business teams to guarantee the proper performance of the monitoring ecosystem, incident handling processes, and related governance activities. Key Responsibilities 1. Dynatrace Enhancements Create, update, and manage Dynatrace extensions. Develop and maintain customized dashboards tailored … business and operational needs. Configure monitoring mechanisms aligned with DOC and IIMC requirements. 2. Dynatrace Operational Management & Incident Handling Analyze, diagnose, and follow up on product-related incidents. Support root cause analysis (RCA) activities and implement corrective actions. Ensure platform stability, performance optimization, and continuous improvement. 3. Incident ...

complex or high-risk initiatives Operations & Reliability Own the availability, reliability and operational performance of systems built by our squads Define and embed effective incident management, on-call and post-incident learning practices Foster a blameless culture of learning and continuous improvement People & Organisation Lead and coach … datasets (e.g., genomics, health records or other sensitive personal data) Strong track record of scaling engineering teams , including planning, hiring, and contractor/agency management Credibility leading cloud-native, data-intensive , high-availability software engineering organisations Demonstrated delivery leadership in modern agile, squad-based or full-service ownership models ...

12. Ability to work effectively in a team environment and collaborate with IT teams, business units, and external vendors. 13. Basic understanding of project management, incident management, and change enablement principles. 14. Strong organizational skills to manage multiple tasks and priorities simultaneously. 15. Ability to function ...

functional teams to remove blockers and accelerate issue resolution Maintain escalation logs and provide clear visibility on critical issues, status, and risks to management Analyze root causes of incidents and define preventive actions to reduce recurring issues Communicate resolution plans, priorities, and progress updates to stakeholders and leadership Assess … risks, support contingency planning, and help secure delivery across migration and rollout activities Monitor critical cases through reporting dashboards and incident management tools in Agile or hybrid delivery environments Must-have requirements: 7+ years of experience in ERP project management, issue resolution, escalation handling, or data migration ...

already run on - turning organisational knowledge into measurable business outcomes. A joint venture between Hafnia and Símbolo, backed by leading maritime partners including Marfin Management, C Transport Maritime, Trans Sea Transport, and BW Epic Kosan. Born in maritime, now scaling rapidly across industries. We are now onboarding enterprise customers … Operational readiness for new releases Safe production access and change coordination Production is a high-discipline environment. You make sure it stays that way. Incident Management You own the full lifecycle: High-signal alerting and fast detection Structured incident response Clear internal and customer communication Blameless postmortems ...

Remote (UK Only) This Is NOT a DevOps Role Real SRE Work Only Were looking for a true Senior Site Reliability Engineer with deep incident management experience, strong operational ownership, and expert Linux/AWS troubleshooting skills. This role is focused entirely on reliability, availability, incident response … experience (EC2, networking, autoscaling, IAM, load balancing) Deep Linux troubleshooting skills (performance, networking, debugging) Real 24/7 production on-call experience Hands-on incident management and postmortems Experience mentoring or leading a small technical team Scripting/automation with Python, Go, or Bash Strong observability skills (Datadog ...

standards higher. This is about: Scalable, secure Azure cloud environments Rock-solid Infrastructure as Code (Terraform) Mature CI/CD pipelines & GitHub workflows Observability, incident management & reliability Building a true DevOps/SRE culture If uptime, automation and elegant infrastructure matter to you - youll feel at home here. … Design and scale Azure infrastructure Drive Terraform best practice across environments Improve monitoring, alerting & system visibility Implement SRE principles (SLAs, SLOs, error budgets) Guide incident management & root cause analysis Elevate CI/CD and release strategies Embed a culture of automation, accountability and security You wont just respond ...

stimulating, challenging and rewarding projects, helping to ensure successful delivery against agreed scope, schedule, budget, and quality standards, whilst driving strong governance, proactive risk management, and high-quality stakeholder engagement. You will work closely with sponsors and staff from operational, business support and IT services, as well as with … third party suppliers and vendors. Reporting to the Head of IT Programme Management, and working closely with the IT Programme Management Office, you will be joining a growing team of enthusiastic project and programme management professionals, who are focussed on driving and implementing digital transformation and change. ...

view on how to keep the production environment both highly and stable and available for daily trading activity. Primary responsibilities will be split across incident management & root cause analysis, working with development teams to resolve issues, whilst facing off to Front Office users to handle queries, provide progress … Monitoring and Observability tooling Python and Shell Scripting skills for automation purposes Capability to work across end-to-end Production Support covering initial incident response, root cause, gap analysis, bug fixing through to full recovery and resolution Understanding of the trade life cycle from pre-to-post trade ...

About the Role We are looking for a highly skilled Engineer with expertise in PowerShell coding, IaC, Microsoft Windows System Administration/troubleshooting, and Incident Management to help build, operate and support high-performance infrastructure systems for an award-winning London Hedge Fund. This role sits … multi-site environments. Automation & IaC: Demonstrable experience coding PowerShell scripts (from scratch) and Infrastructure as Code, i.e., Puppet, Ansible, Terraform, Chef Technical Support and Incident Management: Extensive experience supporting Windows operating systems, networks and applications. Windows Server tooling, i.e. Group Policy, Active Directory, File Sharing, DNS, DHCP Communication ...

support ongoing operations Emergency Response Answer emergency calls and extract critical information quickly and accurately Initiate and support emergency response procedures Maintain detailed incident logs and ensure accurate record-keeping Coordinate with on-site teams and incident management leaders Respond to SOS alerts from personnel in high … than just operations experience. You’ll also have opportunities to: Support and contribute to training delivery Work closely with multinational clients Develop expertise in incident management and HSE environments ⏰ Working Pattern 12-hour shifts (days & nights) Rotation: 3 days on/3 off/3 nights/ ...

with stakeholders across the business Identifying trends and areas for improvement within the service desk Playing a key role in ITIL-aligned processes, including incident and change management Supporting governance and contributing to technical design authority discussions where required Maintaining a strong focus on customer experience … complex issues Proven ability to act as an escalation point within a service desk environment Experience working within an ITIL-based environment, particularly across incident management, change management and governance Exposure to or involvement in Technical Design Authority (TDA) or similar governance frameworks Excellent communication skills, with ...

Service Desk. Analysts will record information relayed from the customer and the troubleshooting steps performed along with their corresponding results accurately in the case management system. The Service Desk Analyst assigns, prioritizes, and resolves incidents and requests in an efficient and concise manner. The analyst will maintain a high … exceeding performance metrics for utilization, occupancy, and ready time in queue. Manage personal queue of open tickets and continually follow up to ensure timely incident resolution and customer satisfaction. Proactively identify and take steps to resolve or eliminate recurring incident types. Participate in process improvement and knowledge documentation ...

performance of the platform while contributing to future enhancements and releases. The position combines hands-on technical expertise with responsibility for workload coordination, incident resolution and ongoing service improvement. Key Responsibilities Contribute to the ongoing stability, maintenance and enhancement of a live Oracle Fusion ERP environment. Coordinate and distribute … resolve L2 and L3 support incidents, working closely with internal teams and third-party partners where required. Maintain clear communication with stakeholders regarding incident status, progress and expected resolution timelines. Contribute to problem management by proactively identifying recurring issues and implementing preventative measures. Support release and deployment activities ...

Hatfield or Milton Keynes) The successful candidate will join our shared delivery team supporting multiple customers, providing proactive and reactive support of the estate management, including resolution of incidents, root cause analysis and completion of change requests. The roles will focus on incidents, increasing the first time fix rates … ensuring SLAs are met, and wider call management. What youll do Technical 80% Call and incident Management Respond to service calls and resolve incidents to ensure SLA targets are achieved Increase the First Time Fix rate Adhere to escalation procedures Assist with technical escalations for other team members ...