1 to 25 of 72 Incident Manager Jobs

heights? Cook Systems is where your journey to success begins!Candidate must be local to Atlanta. Onsite- 8:00am-5:00pm (link removed) Market salary based on experience The Incident Response & Continuity Manager reports to the Director of Service Delivery, with a matrix responsibility to the Director of the Office of Infrastructure and Technology. This position has accountability … for managing and coordinating incident response efforts for AIM. The role of the Incident Response Manager is a collaborative one and, as such, this individual builds a collaborative culture within the department and partners with various departments across the City of Atlanta. They also work closely with the Senior Leadership Team, AIM divisions, and enterprise fund departments … to ensure the effective response to planned and unplanned incidents impacting technology or the City. The Incident Response Manager works closely with the support teams in gathering feedback and developing insights that will lead to the improvement of response services. Key Responsibilities Strategy and planning Partners with members of the senior leadership teams in governance, strategy, and processes More ❯

plus on call charges and excellent benefits Location: Newtonabbey, Belfast - Hybrid working Must be eligible for SC clearance if successful Our client is looking for a Major Incident Manager who will be working as part of a team of Major Incident Managers taking ownership of all major incidents and acting as the conduit of information flow between … Service Delivery Managers and Recovery . In addition the Major Incident Manager will be responsible for ensuring the timely progression and resolution of all high-severity major incidents in line with the agreed Major Incident Management Process and assist with developing and implementing process and service improvements across the team. Experience needed: Essential: · Previous experience in high … priority incident management in a multi-client or shared service environment· ITIL awareness In addition you will also have: · Knowledge of Remedy or similar tools and the Incident Management process What you will be doing: · Managing high-priority incidents through to closure· Verify Priority and reallocate as necessary· Determine incident severity· Ensure appropriate and timely progression through More ❯

Major Incident Manager - Santander Location: Milton Keynes (Hybrid - 3 days in office) About the Role We're looking for Major Incident Managers to join our Incident Management team. This is a critical role focused on oversight, affirming, and challenging processes to ensure smooth resolution of major incidents. You'll be the direct line of communication into … stakeholders. You'll work in a high-pressure environment , supporting live incidents while driving continual improvement through data analysis, reporting, and performance metrics. This role combines hands-on Major Incident Management experience with a strong Service Management lens , ideally within a service provider context . Key Responsibilities Manage and oversee major incidents , ensuring swift resolution and accurate communication. Monitor … metrics to maintain service excellence. Translate technical information into clear business updates for stakeholders. Drive continual improvement initiatives using data insights and analytics. Ensure content accuracy and consistency in incident reporting. Collaborate with existing team members to support overall incident management strategy. What We're Looking For Proven Major Incident Management experience in a high-pressure environment. More ❯

IT Service Management Analyst/Problem Manager ITSM, ITIL, Problem Management, Incident Management, Change Management, Root Cause Analysis, Enterprise Environments, Analysis, Reporting; Permanent, London (3/2 Hybrid), £55k - £62k +Bonus +Bens Global Law firm seeks Problem Manager/IT Service Management Analyst to join the Technology team particular focus on Root Cause Analysis (RCA). Working … and Infrastructure). Youll work with technical teams and service owners to uncover root causes behind major incidents and implement long-term solutions that prevent recurrence. As the Problem Manager Analyst/IT Service Management Analyst, youll focus on Problem Management, leading structured investigations, facilitating Root Cause Analysis sessions, and embedding preventative measures that strengthen the service landscape. Youll … also play a key role in supporting Incident and major incident management, ensuring a seamless link between reactive issue resolution and proactive service improvement. As such key responsibilities will include: Ownership and lead the Problem Management process from identification through to closure, aligned with ITIL v4 principles. Proactively identify problem trends from incident data, monitoring tools, and More ❯

Company description: As the Lead - SOC Incident Manager, your role will encompass communicating cybersecurity incidents to key partners across the enterprise as well as being the main interface between the Colt business units and the cybersecurity groups. You will be the subject matter expert responsible for coordinating cyber security incidents across the enterprise. Job description: You will play … to cyber security incidents caused by internal and external threats to reduce the impact of these incidents to Colt and its customers. Act as the bridge between the SOC incident responders, IT support teams and business groups to ensure a consistently execution of incident triage and remediation. Build and manage cyber incident tabletop exercises to ensure Colt … is prepared to deal with cybersecurity incidents. Perform post incident analysis, identifying lessons learned throughout Fidelity with applicable teams for tactical and strategic remediation. Required profile: Bachelors degree (or foreign education equivalent) in Computer Science, Engineering, Information Technology, Information Systems, Mathematics, Physics, Business Administration, or a closely related field Solid understanding of common threats, penetration/intrusion techniques and More ❯

Location: Newton Abbey, Hillview House, Belfast Salary: £47,000 per annum Contract: Full-time, Shift Role (On-Call Rota) Strengthen our team as a Major Incident Manager! We're looking for a proactive and experienced professional to join our team in Belfast. In this role, you'll take full ownership of major incidents, ensuring timely resolution and acting … Managers and recovery teams. What you'll do: Manage high-priority incidents from start to closure. Verify priorities, determine severity, and escalate where necessary. Coordinate and communicate throughout the incident lifecycle. Facilitate conference calls and produce management incident reports. Drive process improvements and assist with service enhancements. What we're looking for: Essential: 2-3 years' experience in … high-priority incident management within a multi-client or shared service environment. ITIL awareness. Additionally: Knowledge of Remedy or similar tools and incident management processes. Ability to work as part of an on-call rota (shifts starting as early as 7:30am and as late as 11am). SC clearance eligibility and willingness to undergo checks. Why join More ❯

Were looking for a proactive Major Incident Manager to join an expanding operations team for a prominent client of ours. Youll take ownership of critical incidents, coordinating rapid response and clear communication between service teams and technical recovery. Youll help ensure fast, effective resolution of major incidents and contribute to ongoing process improvements. Requirements: Experience managing high-priority … late weekly shifts) Willingness to undergo security clearance Responsibilities: Lead major incidents from start to finish Assign and confirm priority and severity Coordinate technical teams and communication throughout Host incident calls where required Escalate promptly when needed Validate fixes and confirm closure Produce incident reporting for management Support resolution of lower-priority incidents Complete timely post-incident More ❯

Job Title: R0075326 IS Problem & Incident Analyst Location: Fully remote (with rare travel to a UK hub if required for IT issues or training) Contract: 6 months (initial) Headcount: 1 About the Role We're looking for an experienced IS Problem & Incident Analyst to join our team on a 6-month contract. This is a hands-on role … decision making and escalation. Lead and coordinate response activities, facilitating technical discussions and building action plans to restore service quickly. Provide clear and consistent communication to stakeholders throughout the incident/problem lifecycle. Maintain accurate and auditable records in the ITSM tool (ServiceNow). Undertake root cause analysis, driving investigations and identifying preventative actions using recognised methodologies. Proactively identify … and address potential issues by analysing alerts and incident trends. Participate in a 24x7 on-call rota to provide out-of-hours incident support. About You Strong background in incident and problem management within IT Service Management (ITSM) frameworks. Hands-on experience using ServiceNow as the primary ITSM tool. Proven ability to lead, coordinate and communicate effectively More ❯

Major Incident and Problem Manager Newcastle upon Tyne - ONSITE 4 DAYS PER WEEK (1 Day WFH) 3 Month Contract - OUTSIDE R35 £450-£550 Per Day One of my international clients' is looking to bring onboard an experienced Major Incident and Problem Manager, on a 3 month contract basis, to be based in their offices in Newcastle … arise daily within the IT Operations. As such, my client is looking for an experienced expert/consultant who can lead the way to design, implement and manage the incident and problem function. You will be responsible for managing incidents throughout the day, escalating where needed and ensure all details are recorded appropriately. This will then be used for More ❯

IT Service Management Analyst/Problem Manager ITSM, ITIL, Problem Management, Incident Management, Change Management, Root Cause Analysis, Enterprise Environments, Analysis, Reporting; Permanent, London (3/2 Hybrid), £55k - £62k +Bonus +Bens Global Law firm seeks Problem Manager/IT Service Management Analyst to join the Technology team particular focus on Root Cause Analysis (RCA) click apply More ❯

This role involves developing connections with technical and business experts around the world and interacting with a variety of technologies and applications. The role will also include participation in project work which strives to further improve the stability, performance, and More ❯

This role involves developing connections with technical and business experts around the world and interacting with a variety of technologies and applications. The role will also include participation in project work which strives to further improve the stability, performance, and More ❯

This role involves developing connections with technical and business experts around the world and interacting with a variety of technologies and applications. The role will also include participation in project work which strives to further improve the stability, performance, and More ❯

This role involves developing connections with technical and business experts around the world and interacting with a variety of technologies and applications. The role will also include participation in project work which strives to further improve the stability, performance, and More ❯

with an international footprint, solving real-world challenges and helping to build a safer digital future for our clients. About This Role We're looking for a Senior Product Manager – Managed Detection and Incident Response (m/f/x) to join our Product team. As our client base continues to grow rapidly across Europe, this role will … play a key part in scaling our Managed Detection and Response (MDR) and Incident Response (IR) capabilities — Eye Security's most strategic product area. You'll take full ownership of the product strategy and roadmap for this space. Collaborating with our engineers, product designers, security operations, and product marketing, you will ensure that our platform evolves with our customers … product discovery and Objectives and Key Results (OKRs). Proven experience in cybersecurity and knowledge of best practices, especially in Managed Detection & Response (MDR), Endpoint Detection & Response (EDR), and Incident Response (IR). Strong leadership and mentorship skills, with the ability to inspire and motivate a team. Experience working in cross-functional SaaS environments, collaborating with Engineering, Design, Product More ❯

with an international footprint, solving real-world challenges and helping to build a safer digital future for our clients. About This Role We're looking for a Senior Product Manager – Managed Detection and Incident Response (m/f/x) to join our Product team. As our client base continues to grow rapidly across Europe, this role will … play a key part in scaling our Managed Detection and Response (MDR) and Incident Response (IR) capabilities — Eye Security's most strategic product area. You'll take full ownership of the product strategy and roadmap for this space. Collaborating with our engineers, product designers, security operations, and product marketing, you will ensure that our platform evolves with our customers … product discovery and Objectives and Key Results (OKRs). Proven experience in cybersecurity and knowledge of best practices, especially in Managed Detection & Response (MDR), Endpoint Detection & Response (EDR), and Incident Response (IR). Strong leadership and mentorship skills, with the ability to inspire and motivate a team. Experience working in cross-functional SaaS environments, collaborating with Engineering, Design, Product More ❯

with an international footprint, solving real-world challenges and helping to build a safer digital future for our clients. About This Role We're looking for a Senior Product Manager – Managed Detection and Incident Response (m/f/x) to join our Product team. As our client base continues to grow rapidly across Europe, this role will … play a key part in scaling our Managed Detection and Response (MDR) and Incident Response (IR) capabilities — Eye Security's most strategic product area. You'll take full ownership of the product strategy and roadmap for this space. Collaborating with our engineers, product designers, security operations, and product marketing, you will ensure that our platform evolves with our customers … product discovery and Objectives and Key Results (OKRs). Proven experience in cybersecurity and knowledge of best practices, especially in Managed Detection & Response (MDR), Endpoint Detection & Response (EDR), and Incident Response (IR). Strong leadership and mentorship skills, with the ability to inspire and motivate a team. Experience working in cross-functional SaaS environments, collaborating with Engineering, Design, Product More ❯

with an international footprint, solving real-world challenges and helping to build a safer digital future for our clients. About This Role We're looking for a Senior Product Manager – Managed Detection and Incident Response (m/f/x) to join our Product team. As our client base continues to grow rapidly across Europe, this role will … play a key part in scaling our Managed Detection and Response (MDR) and Incident Response (IR) capabilities — Eye Security's most strategic product area. You'll take full ownership of the product strategy and roadmap for this space. Collaborating with our engineers, product designers, security operations, and product marketing, you will ensure that our platform evolves with our customers … product discovery and Objectives and Key Results (OKRs). Proven experience in cybersecurity and knowledge of best practices, especially in Managed Detection & Response (MDR), Endpoint Detection & Response (EDR), and Incident Response (IR). Strong leadership and mentorship skills, with the ability to inspire and motivate a team. Experience working in cross-functional SaaS environments, collaborating with Engineering, Design, Product More ❯

with an international footprint, solving real-world challenges and helping to build a safer digital future for our clients. About This Role We're looking for a Senior Product Manager – Managed Detection and Incident Response (m/f/x) to join our Product team. As our client base continues to grow rapidly across Europe, this role will … play a key part in scaling our Managed Detection and Response (MDR) and Incident Response (IR) capabilities — Eye Security's most strategic product area. You'll take full ownership of the product strategy and roadmap for this space. Collaborating with our engineers, product designers, security operations, and product marketing, you will ensure that our platform evolves with our customers … product discovery and Objectives and Key Results (OKRs). Proven experience in cybersecurity and knowledge of best practices, especially in Managed Detection & Response (MDR), Endpoint Detection & Response (EDR), and Incident Response (IR). Strong leadership and mentorship skills, with the ability to inspire and motivate a team. Experience working in cross-functional SaaS environments, collaborating with Engineering, Design, Product More ❯

with an international footprint, solving real-world challenges and helping to build a safer digital future for our clients. About This Role We're looking for a Senior Product Manager – Managed Detection and Incident Response (m/f/x) to join our Product team. As our client base continues to grow rapidly across Europe, this role will … play a key part in scaling our Managed Detection and Response (MDR) and Incident Response (IR) capabilities — Eye Security's most strategic product area. You'll take full ownership of the product strategy and roadmap for this space. Collaborating with our engineers, product designers, security operations, and product marketing, you will ensure that our platform evolves with our customers … product discovery and Objectives and Key Results (OKRs). Proven experience in cybersecurity and knowledge of best practices, especially in Managed Detection & Response (MDR), Endpoint Detection & Response (EDR), and Incident Response (IR). Strong leadership and mentorship skills, with the ability to inspire and motivate a team. Experience working in cross-functional SaaS environments, collaborating with Engineering, Design, Product More ❯

with an international footprint, solving real-world challenges and helping to build a safer digital future for our clients. About This Role We're looking for a Senior Product Manager – Managed Detection and Incident Response (m/f/x) to join our Product team. As our client base continues to grow rapidly across Europe, this role will … play a key part in scaling our Managed Detection and Response (MDR) and Incident Response (IR) capabilities — Eye Security's most strategic product area. You'll take full ownership of the product strategy and roadmap for this space. Collaborating with our engineers, product designers, security operations, and product marketing, you will ensure that our platform evolves with our customers … product discovery and Objectives and Key Results (OKRs). Proven experience in cybersecurity and knowledge of best practices, especially in Managed Detection & Response (MDR), Endpoint Detection & Response (EDR), and Incident Response (IR). Strong leadership and mentorship skills, with the ability to inspire and motivate a team. Experience working in cross-functional SaaS environments, collaborating with Engineering, Design, Product More ❯

with an international footprint, solving real-world challenges and helping to build a safer digital future for our clients. About This Role We're looking for a Senior Product Manager – Managed Detection and Incident Response (m/f/x) to join our Product team. As our client base continues to grow rapidly across Europe, this role will … play a key part in scaling our Managed Detection and Response (MDR) and Incident Response (IR) capabilities — Eye Security's most strategic product area. You'll take full ownership of the product strategy and roadmap for this space. Collaborating with our engineers, product designers, security operations, and product marketing, you will ensure that our platform evolves with our customers … product discovery and Objectives and Key Results (OKRs). Proven experience in cybersecurity and knowledge of best practices, especially in Managed Detection & Response (MDR), Endpoint Detection & Response (EDR), and Incident Response (IR). Strong leadership and mentorship skills, with the ability to inspire and motivate a team. Experience working in cross-functional SaaS environments, collaborating with Engineering, Design, Product More ❯

with an international footprint, solving real-world challenges and helping to build a safer digital future for our clients. About This Role We're looking for a Senior Product Manager – Managed Detection and Incident Response (m/f/x) to join our Product team. As our client base continues to grow rapidly across Europe, this role will … play a key part in scaling our Managed Detection and Response (MDR) and Incident Response (IR) capabilities — Eye Security's most strategic product area. You'll take full ownership of the product strategy and roadmap for this space. Collaborating with our engineers, product designers, security operations, and product marketing, you will ensure that our platform evolves with our customers … product discovery and Objectives and Key Results (OKRs). Proven experience in cybersecurity and knowledge of best practices, especially in Managed Detection & Response (MDR), Endpoint Detection & Response (EDR), and Incident Response (IR). Strong leadership and mentorship skills, with the ability to inspire and motivate a team. Experience working in cross-functional SaaS environments, collaborating with Engineering, Design, Product More ❯

with an international footprint, solving real-world challenges and helping to build a safer digital future for our clients. About This Role We're looking for a Senior Product Manager – Managed Detection and Incident Response (m/f/x) to join our Product team. As our client base continues to grow rapidly across Europe, this role will … play a key part in scaling our Managed Detection and Response (MDR) and Incident Response (IR) capabilities — Eye Security's most strategic product area. You'll take full ownership of the product strategy and roadmap for this space. Collaborating with our engineers, product designers, security operations, and product marketing, you will ensure that our platform evolves with our customers … product discovery and Objectives and Key Results (OKRs). Proven experience in cybersecurity and knowledge of best practices, especially in Managed Detection & Response (MDR), Endpoint Detection & Response (EDR), and Incident Response (IR). Strong leadership and mentorship skills, with the ability to inspire and motivate a team. Experience working in cross-functional SaaS environments, collaborating with Engineering, Design, Product More ❯

with an international footprint, solving real-world challenges and helping to build a safer digital future for our clients. About This Role We're looking for a Senior Product Manager – Managed Detection and Incident Response (m/f/x) to join our Product team. As our client base continues to grow rapidly across Europe, this role will … play a key part in scaling our Managed Detection and Response (MDR) and Incident Response (IR) capabilities — Eye Security's most strategic product area. You'll take full ownership of the product strategy and roadmap for this space. Collaborating with our engineers, product designers, security operations, and product marketing, you will ensure that our platform evolves with our customers … product discovery and Objectives and Key Results (OKRs). Proven experience in cybersecurity and knowledge of best practices, especially in Managed Detection & Response (MDR), Endpoint Detection & Response (EDR), and Incident Response (IR). Strong leadership and mentorship skills, with the ability to inspire and motivate a team. Experience working in cross-functional SaaS environments, collaborating with Engineering, Design, Product More ❯