1 to 25 of 52 Incident Manager Jobs

Job Description Please note - this role can be hybrid from our Hartlepool or Chippenham Office. Responsibilities Develop and own the end-to-end process & delivery within NEC for Major Incident Management The ability to lead and develop a cohesive team split across multiple geographic locations and to manage people effectively. This includes the ability to coach and develop the … service is available to stakeholders Build and maintain relationships with internal and 3rd party organisations as required, such as technical resolver teams. Ensuring adherence to contractual SLAs Provide Major Incident reporting as required by each contract A strong communicator both verbally and written at both a technical and stakeholder level. An understanding of ITIL Major Incident management techniques. … able to remain calm and focused in high pressure scenarios. Take part in the On Call Rota Qualifications Essential Skills Demonstrable Service Management experience, with a focus on Major Incident Management Stakeholder Management Resource Management Possess excellent customer service skills and an ability to innovate Excellent communication and business writing Working knowledge and experience of the ISO20000 Service Management More ❯

We are seeking an experienced ITIL Incident Manager to join our team! Job Type: Full-time, Permanent. Reporting to: This role reports to the Support Team Leader Candidate will need to be eligible for SC clearance for this role We are seeking an experienced ITIL Incident Manager to work within our Support Team; primarily focused on … as well as an ITIL environment is sought. The role will involve updating customers and internal stakeholders, driving partners in ticket resolution and assisting engineers in queue management. The Incident manager will also be responsible for managing any Major Incidents driving them through to resolution while liaising with Customers. They will also assist in defining and maintaining the … Incident Management process, ensuring that it aligns with customer SLAs and provides the necessary governance around our approach to Service Management. Key responsibilities: Champion the ITIL Incident Management Process within the Service Management and Operations Organisation Work with engineers and run reports to identify priority tickets which determines the team's and engineer's workstack priorities Ensure tickets More ❯

Incident Manager Location: Belfast/Northern Ireland - Remote Shift pattern: Mon – Fri - UK Hours regardless of location (typically 9 – 5:30 to cover daily regional handover calls) The Role We are looking for a proactive and detail orientated incident manager to join our Team, providing services to a global company. In this role, you will be … in charge of leading the incident management process to resolution and restoring the client's IT operations swiftly. You will coordinate across teams to minimise impact, maintain service quality, and continuously improve incident response and resolution SLA/KPI times. Incident Managers Responsibilities Overseeing the incident management process and team members involved in resolving the incident. … Responding to a reported service incident, identifying the cause, and initiating the incident management process. Prioritizing incidents according to their urgency and influence on the business. Producing documents that outline incident protocols such as how to handle cybersecurity threats or how to correct server failures. Collaborating with the incident management team to ensure that all protocols More ❯

Incident Resolution Manager - Wealth Manager Incident Resolution Manager - Wealth Manager Direct message the job poster from Broadgate Helping organisations build teams across - Enterprise risk, Operational Risk, Operational Resilience A leading UK wealth management firm is seeking a highly skilled and experienced Incident Resolution Lead to join their team. This firm is known for … environment where employees are required to be in the office three days a week, with the flexibility to work from home on the other two days. Role Overview: The Incident Resolution Lead will play a crucial role in ensuring disruptions to business operations within the front office are efficiently identified, documented, and resolved. This role will involve root cause … effective resolution of disruptions. Collaboration & Stakeholder Communication: Work closely with internal teams and stakeholders to manage and resolve incidents, providing regular updates and escalating when necessary. Follow and enforce incident management procedures, ensuring compliance with internal policies and external standards. Root Cause Analysis & Process Improvement: Conduct post-incident reviews to identify root causes, implementing corrective actions to prevent More ❯

Role Title: Global Incident Manager Duration: 6 Months Location: Sheffield 3 days a week on site Umbrella only £ 650 - £700 Would you like to join a global leader in consulting, technology services and digital transformation? Our client is at the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and … platforms. We are seeking an experienced and proactive Global Incident Manager to join our team in a shift-based role. This position is critical to ensuring the stability and resilience of services within a fast-paced financial services environment. The successful candidate will lead the end-to-end incident management process, leveraging deep expertise to minimize service … disruption and uphold regulatory and operational standards. Key Responsibilities: Incident Management Lead the incident management process across global operations, ensuring all incidents are logged, tracked, and resolved promptly. Apply deep knowledge of incident management frameworks within the financial services sector to reduce downtime and maintain service continuity. Backlog Management Support the resolution of the existing incident More ❯

Do you have IT Support and Incident Management experience? Our key client, Route 101, has asked us to exclusively support them with hiring an Incident Manager to support on their latest and largest public sector contact centre implementation. Route 101 has been voted a "Great Place To Work" and partners with industry giants like Zendesk, Amazon, NICE … Trigger technical escalations where required Manage Major Incidents Run reports and trend analysis to share with Execs and customers. What will help you succeed in this role? Experience in incident and problem management within an ITIL environment A good understanding of IT or Telecoms environments Strong stakeholder management Good at problem-solving and troubleshooting The salary & benefits: Competitive salary More ❯

At Entain, we're on a mission to revolutionise the betting and gaming industry by combining cutting-edge technology with a relentless focus on customer experience. As a Major Incident and Problem Manager, you'll be a key player in ensuring the resilience, stability, and continuous improvement of our global technology ecosystem. You'll lead a talented team … of incident managers and analysts, ensuring critical issues are resolved swiftly and efficiently - minimising customer impact while driving long-term solutions. From managing high-pressure incidents to delivering robust post-incident analysis and preventative action, you'll be the calm at the centre of the storm Job Description What You'll Be Doing: Own and manage major incidents … and problem records end-to-end Drive root cause analysis and implement long-term preventative measures Collaborate with global stakeholders to maintain world-class incident response Deliver improvements to tooling, processes, and training materials Analyse incident data to spot trends, themes, and emerging risks Lead post-incident reviews and regulatory reporting where required Automate processes to enhance More ❯

Job Description Job Summary Integration MIM Program Manager will lead and oversee the Major Incidents Management (MIM) program within our integration ecosystem. This role is pivotal in ensuring seamless integration across enterprise systems, minimizing disruptions, and driving operational excellence. The successful candidate will have deep expertise in integration technologies such as WebMethods, SAP Integration Suite, SAP Data Services (DS … and Centralized Integration Data Services (CIDS), combined with a proven track record of managing major incidents in complex IT environments. Collaborate with cross-functional teams, define incident management strategies, and ensure the resilience and scalability of integration platforms that support company's mission. Key Responsibilities Program Leadership: Lead the Major Incidents Management (MIM) program, establishing frameworks, processes, and best … manage and resolve critical integration incidents. Integration Oversight: Oversee the design, implementation, and maintenance of integration solutions leveraging technologies such as WebMethods, SAP Integration Suite, SAP DS, and CIDS. Incident Management: Act as the escalation point for major incidents, coordinating rapid response efforts, root cause analysis (RCA), and post-incident reviews to prevent recurrence. Strategy Development: Develop and More ❯

than 86 countries. CSG delivers critical services across 33 trading businesses, with specialisms in IT, HR, energy, education, legal, procurement, and more. Why this role matters As the primary Incident Manager, you'll lead the response to high-priority incidents, make critical decisions under pressure and coordinate cross-functional teams. Your role will be key to minimising disruption … contact for senior stakeholders during incidents, delivering clear, timely and strategic communication. Coordinate technical and business resources to resolve incidents quickly and effectively. Own and continuously improve the Priority Incident Management process in alignment with ITIL best practices. Conduct post-incident reviews, identify root causes and trends, and collaborate with Problem Management to prevent recurrence. Produce executive-level … incident reports and summaries. Work closely with the Cyber Security team to respond to sensitive or critical cyber-based incidents, following the Security Incident Response Plan (SIRP). Line manage the Junior Incident Manager, promoting a collaborative and accountable culture within the team. What we're looking for Level 4/5 qualification or equivalent professional More ❯

Information Technology, Enterprise Resource Planning (ERP), and Engineering consulting, with the aim of becoming an internationally renowned Systems Integration Company. Job Description We are currently seeking an IT Major Incident/Problem Manager for a contract position based in Crawley, England. The role involves managing major incidents and problems, ensuring root causes are identified, and implementing process improvements. … The successful candidate will report to the IT Operations Manager and be responsible for coordinating incident responses, conducting RCA reports, and analyzing incident trends to prevent recurrence. Responsibilities Manage major incident and problem management processes across services, suppliers, and customers. Coordinate rapid response to incidents, minimizing system downtime. Provide technical skills and gap analysis to improve … incident and problem management. Analyze incident data to propose resolutions and prevent future incidents. Requirements Excellent communication and organizational skills. Proven experience in Incident and Problem Management. Self-motivated with a focus on customer service. CRB Security Check clearance. Qualifications and Experience Knowledge of IT infrastructure components such as hardware, databases, and networks. Understanding of IT concepts More ❯

Cyber Security Operational Incident Manager - Technical Consultant Join to apply for the Cyber Security Operational Incident Manager - Technical Consultant role at Fidelity International Cyber Security Operational Incident Manager - Technical Consultant 1 day ago Be among the first 25 applicants Join to apply for the Cyber Security Operational Incident Manager - Technical Consultant role … at Fidelity International About The Opportunity Job Type: Permanent Application Deadline: 31 August 2025 Title Cyber Security Operational Incident Manager - Technical Consultant Department Cyber Defence Operations - GCIS Location Kingswood, Surrey, Gurgaon, Bangalore Reports To Senior Manager - CDO Level 5 We share a commitment to making things better for clients and each other. We continually explore new technology … innovative Cyber Defence Operations team sits within GCIS and provides proactive, cutting-edge solutions to protect clients’ digital assets and infrastructure against evolving cyber threats. The Cyber Security Operational Incident Manager will be responding to and managing widespread security events and should have an understanding on how best to maintain CIRT teams skills and knowledge. The role will More ❯

About the Opportunity Job Type: Permanent Application Deadline: 31 August 2025 Title Cyber Security Operational Incident Manager - Technical Consultant Department Cyber Defence Operations - GCIS Location Kingswood, Surrey, Gurgaon, Bangalore Reports To Senior Manager - CDO Level 5 We share a commitment to making things better for clients and each other. We continually explore new technology and different ways … innovative Cyber Defence Operations team sits within GCIS and provides proactive, cutting-edge solutions to protect clients' digital assets and infrastructure against evolving cyber threats. The Cyber Security Operational Incident Manager will be responding to and managing widespread security events and should have an understanding on how best to maintain CIRT teams skills and knowledge. The role will … who are looking at this role to provide them with direction and guidance during serious incidents. It will also be supported by a strong security leadership team and global incident management process who are keen to develop this capability. Our leadership team will be looking at this role to report on a number of key incident KPI's More ❯

Critical Incident Manager/Service Manager (DV Cleared) Join to apply for the Critical Incident Manager/Service Manager (DV Cleared) role at Experis UK Critical Incident Manager/Service Manager (DV Cleared) 2 days ago Be among the first 25 applicants Join to apply for the Critical Incident Manager/Service Manager (DV Cleared) role at Experis UK Get AI-powered advice on this job and more exclusive features. We are looking for an experienced Critical Incident Manager/Service Manager with DV clearance to join a leading organization for a 12 -month contract based in Feltham, UK . This is an exciting opportunity … provide operational reporting. Ensure SLAs are met and hold service reviews with customers. Lead in conflict management and vendor relations. Key Requirements DV clearance is mandatory. 5+ years of incident management and service delivery experience. Strong Excel and data analysis skills, with the ability to interpret complex data. Experience with ITIL v4, networking, and vendor management is desirable. Proven More ❯

Job Title: Major Incident Manager Location: London,Sheffield, Birmingham, UK (3 days/week Onsite) Duration: 6months+ Banking Client Experience required Job Summary: We are seeking a highly skilled and experienced Major Incident Manager to join a dynamic team supporting one of the leading global financial institutions. This role requires expert-level command and control of … resolution within SLA. -Operate in a 24/7/365 shift environment, including night and weekend rotations. -Coordinate with cross-functional global teams and stakeholders to ensure timely incident resolution. -Provide high-level communications and stakeholder updates during critical incident bridges. -Liaise with process leads and business units to ensure structured problem management follow-up. -Maintain thorough … documentation and incident logs for reporting and audit purposes. Required Skills and Experience: -Extensive experience in managing Major Incidents in complex, large-scale enterprise environments. -Proven track record in the financial services industry, preferably with global banks. -Demonstrated ability to work under extreme pressure and manage critical incidents end-to-end. -Strong communication, leadership, and coordination skills. -Familiarity with More ❯

Cyber Security Manager - Incident Response Cyber Security Manager - Incident Response 2 weeks ago Be among the first 25 applicants About Locations : Canary Wharf | Munich Who We Are The Boston Consulting Group (BCG) is a general management consulting firm, widely regarded as a global leader in business strategy consulting. The firm has built its worldwide practice on … professional management services to the firm, including the central operations of finance, information technology, marketing, risk, legal, operations and human resources. What You'll Do As a Cyber Security Incident Response Manager at BCG, you will be a key member of our Cyber Security Incident Response Team (CSIRT), responsible for identifying, analyzing, and mitigating cyber threats. This … role requires a proactive approach to threat hunting, cyber threat intelligence, and incident response, ensuring the protection of BCG’s global network. You will work closely with the Security Operations Center (SOC), Security Information and Event Management (SIEM), and Managed Security Service Provider (MSSP) to enhance detection and response capabilities. Your expertise will contribute to strengthening our security posture More ❯

Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Meet the Team We are looking for a seasoned, detail-oriented Security Incident Manager to join our security team. The Cybersecurity Incident Manager is a senior role responsible for managing, documenting and communicating enterprise-level cybersecurity incidents. This crucial … role involves the careful documentation and management of security incidents, ensuring our response is thorough and aligned with compliance and regulatory requirements. The Security Incident Manager will act as a key liaison between the central Security Operations Center (SOC) and internal stakeholders, facilitating clear communication with senior leadership and driving incident resolution. This individual will drive teams … to ensure timely detection, containment, eradication, and recovery from cyber threats while minimizing operational disruptions. Your Impact Incident Response Leadership Lead all phases of incident response, including detection, analysis, containment, eradication, recovery and communication. Act as the primary decision-maker during cybersecurity incidents, coordinating efforts across technical and business teams. Ensure adherence to the organization's incident More ❯

professional management services to the firm, including the central operations of finance, information technology, marketing, risk, legal, operations and human resources. What You'll Do As a Cyber Security Incident Response Manager at BCG, you will be a key member of our Cyber Security Incident Response Team (CSIRT), responsible for identifying, analyzing, and mitigating cyber threats. This … role requires a proactive approach to threat hunting, cyber threat intelligence, and incident response, ensuring the protection of BCG's global network. You will work closely with the Security Operations Center (SOC), Security Information and Event Management (SIEM), and Managed Security Service Provider (MSSP) to enhance detection and response capabilities. Your expertise will contribute to strengthening our security posture … and minimizing business risks associated with cyber threats. Act as a Tier 3 Incident Responder, supporting complex investigations into cyber security incidents. Conduct proactive threat hunting to detect and neutralize emerging threats. Monitor and analyze logs via SIEM, EDR, and network traffic analysis tools for potential attack indicators. Investigate security incidents, including malware infections, phishing attacks, and unauthorized access More ❯

Responsibilities Own and be accountable for security incidents; taking the lead in driving global remediation activities. Ensure simple, repeatable, manual tasks are automated within the Incident Response process. Ensure a "best-practice" program is in place to manage and maintain our security response procedures. Proactively develop and deliver new incident response capabilities, tooling, and processes. Develop an incident … team. Ensure the operational security process is consistently maintained across our global regions, considering different regulatory requirements and rules. Act as the point of contact for our global business incident management team for all security-related incidents. Run Post Incident Reviews and track and manage issues to delivery. Experience and Skills Required Experience and strong understanding of frontline … security operations. Experience running a vulnerability remediation program or overseeing vulnerability teams is advantageous. Experience managing complex security incidents at a global scale. Experience creating or improving incident management programs. Strong reporting skills and ability to tailor reports to show improvements and learnings. In-depth understanding of modern attack techniques and flows. Understanding of NIST and MITRE ATT&CK More ❯

Umbrella Engagement - 6 Months Initial - Must have Outstanding Communication Skills and hold an ITIL Accreditation within either Problem or Major Incident Management Looking for someone with either and indepth knowledge of Problem Management or someone with an indepth knowledge of Major Incident Management. The successful candidates must be used to working within a Team of Service Management Consultants More ❯

a diverse and talented team present in more than 30 countries, we are strategic partners to leading global companies in their business process transformation. We seek a Senior Technical Incident Manager (SRE) who shares our passion for innovation and change. This role is critical to helping our business partners evolve and adapt to consumers' personalized expectations in this … new technological era. What will help you succeed: Experience in ITIL Previous experience as an Incident Manager, Technical Support Engineer, or in similar roles. Solid knowledge of operating systems, networks, databases, and enterprise applications. Knowledge of microservices architectures, Kubernetes, AWS. Knowledge of infrastructure as code, preferably with Terraform or any similar technology. Experience with CI/CD tools … Dynatrace, or similar. Excellent communication and leadership skills in crisis situations. Availability to be on-call Ability to work under pressure and make quick decisions. Experience with monitoring and incident management tools (e.g., ServiceNow, Jira Service Management). This job can be filled in London #LI-Onsite . Create with us digital products that people love. We will bring More ❯

Cyber Security Manager Incident Response Join to apply for the Cyber Security Manager Incident Response role at Heathrow Cyber Security Manager Incident Response Join to apply for the Cyber Security Manager Incident Response role at Heathrow Get AI-powered advice on this job and more exclusive features. Introduction Together, we’re working … as you take on projects you’ll both take pride in and feel passionate about. Job Description In this critical role, you will be accountable for overseeing the cyber incident response function, including leading a specialist team, managing live incidents, and driving continual improvement in our resilience and response capabilities. You will develop and execute response playbooks, coordinate simulation … robust processes that ensure Heathrow is prepared to detect, contain, and recover from cyber security incidents effectively and efficiently. Your role will involve Leading and managing the Cyber Security Incident Response team, ensuring effective coordination and execution during security incidents. Providing hands-on leadership during incident response, including technical guidance to first responders and timely communication with stakeholders. More ❯

Join to apply for the Incident Manager - Europe role at MSCI Inc. Join to apply for the Incident Manager - Europe role at MSCI Inc. Your Team Responsibilities The Incident Management Team is responsible for overseeing the end-to-end handling of production incidents to minimize impact, restore service as quickly as possible, and ensure clear … communication throughout the incident lifecycle. Your Key Responsibilities The ideal candidate will possess, excellent communication, and the ability to demonstrate gravitas in challenging situations 5+ years experience leading a global 24x7 incident management team in an enterprise SaaS environment 15+ years of technical experience (Support, Services, IT, Engineering) at a tech company with exposure working with complex customer … base Subject matter expertise in incident management frameworks; awareness of industry standards and best practices Demonstrate outstanding problem-solving and decision-making skills to identify root causes and implement corrective actions Clear and concise communication skills at the C-Level (written and verbal) Your Skills And Experience That Will Help You Excel Technically literate and able to articulate technical More ❯

passionate innovators. Our objective remains unwavering: to elevate business communication to new heights. With ambitious growth plans, we aim to expand our already impressive range of products. The Incident Manager plays a pivotal role in developing and maintaining robust incident management processes throughout our organisation. This position goes beyond merely implementing best practices; it encompasses taking the … across various platforms and regions, championing continuous improvement through in-depth Root Cause Analysis (RCA) and swift resolution of actions. The Role: Drawing on your previous experience in implementing incident management processes, you'll be responsible for shaping and enhancing our current framework, collaborating with stakeholders across the organisation to optimise our approach to live incident management. You … delivery. Your mission is to empower the business to elevate its response, reaction, and resolution strategies for major incidents, leading to improvements in our software, customer experience, and communication. Incident Management Process Implementation: Create and implement a resilient incident management process to effectively tackle incidents across our various platforms. Incident Response, Resolution and Communication: Take the helm More ❯

Line of Service Assurance Industry/Sector Technology Specialism Risk Management Level Manager Job Description & Summary About this role Our Incident and Threat Operations services are central to this. We support PwC's clients in crisis across our global network to respond, remediate and recover from a wide variety of cyber attacks. We also support clients in developing … automation and orchestration playbooks to streamline detection and response activities. We design playbooks for investigation, response, and recovery. We are assured by the UK NCSC under its Enhanced Cyber Incident Response scheme, to respond to sophisticated attacks on networks of national significance. Recent incidents we have responded to include human-operated ransomware attacks on some of the world's … largest corporations, and APT intrusions at NGOs. Our investigation work spans cyber crime, corporate espionage and state affiliated threat actors. Our Incident and Threat Operations practice works closely alongside many other of our front-line technical teams to deliver an end to end incident response capability to clients, including our global threat intelligence team, our threat hunting team More ❯

Job Description Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below. As a Major Incident Manager at JPMorgan Chase within the International Consumer Bank, you will play a crucial role in this initiative, dedicated to delivering an outstanding banking experience to our customers. You … and focus on addressing our customer needs. Job Responsibilities: Respond to escalations from our squads and vendors, including escalated alerts from our monitoring stack. Owning, executing and driving the Incident Management processes to resolution using strong facilitation, planning and time management. Command and control of Incidents bridge with squads and external vendors Assess and prioritise multiple incidents based on … the customer, business, regulatory, reputational and financial impacts, knowing when to escalate without sacrificing SLA commitments. Communicate the incident status, resolution and impacts to internal and external stakeholders clearly and concisely; including gathering relevant information to communicate to regulators. Facilitate timely communications to customers to help manage their experience using our communication tooling. Host and/or join Post More ❯