251 to 275 of 318 Problem Management Jobs

infrastructure continues to support the business effectively. Essential Ingredients Solid experience in IT infrastructure architecture, with a deep understanding of processes, applications, and server infrastructure. Familiarity with Incident and Problem Management processes. Comfortable using software and hardware like SolarWinds, Microsoft 365 Admin, Citrix, Control Up, VMware, Hyper V, Meraki SD-Wan & Wi-Fi, HP Aurba & Cisco switches plus … Windows Server OS. Create and maintain documentation. Continuously develop technical knowledge on established and emerging infrastructure technologies. Manage multiple infrastructure projects. Understanding of tools used in IT management infrastructure projects, such as issues logs, risk registers, change databases, and CMDBs. Articulate, with the ability to express views clearly and concisely, both verbally and in writing. Ability to keep people More ❯

liaising with business users Actively engage with the Test Practice to ensure solutions are of the highest quality Provide a high level of ongoing service through excellent Incident and Problem Management Be responsible for deploying technical solutions What we are looking for in our ideal Microsoft Dynamics 365 Functional Consultant: Recognised Microsoft D365 Certifications Experience configuring Microsoft Dynamics More ❯

We're Hiring: Asset & Configuration Manager Location:Birmingham or Shoreham (Hybrid) Salary:Up to £60,000 depending on experience Are you an expert in IT asset and configuration management? Ready to take ownership of the full asset lifecycle and drive operational excellence? Join our team as an Asset & Configuration Manager and help us optimise how we manage the IT … up Own the lifecycle of IT assets-from procurement to disposal Maintain and manage the CMDB (ServiceNow) Ensure compliance with software licensing Collaborate across ITIL practices (Service Desk, Change, Problem Management) Provide reports and insights on asset utilisation and cost optimisation Identify automation opportunities for real-time tracking What You'll Bring: Strong Understanding of ITIL (v4 preferred … Deep familiarity with the Service Configuration Management and IT Asset Management (ITAM) practices. Understanding of how CMDBs (Configuration Management Databases) support incident, problem, change, and release management. Practical Experience Establishing or Overhauling CMDB/IT Asset Management system. You can distinguish between CI (Configuration Item) types, relationships, and levels of control. Tooling Expertise: Experience with More ❯

support for troubleshooting. You will leverage your technical expertise to administer the full lifecycle of Linux and Windows platforms. Responsibilities: • Day-to-day operations: Support IT systems, including monitoring, problem resolution, and ensuring the smooth operation of client/server/storage/network devices and mobile devices. • Problem Management: Analyze recurring problems and implement solutions to … environments. • System Optimization: Optimize system operations and resource utilization, perform system capacity analysis and planning, and troubleshoot IT systems. Analyze existing infrastructure for tuning and performance enhancements. • Configuration and Management: Configure and manage operating systems, install operating system software, troubleshoot, maintain integrity of, and configure network components. Implement operating systems enhancements to improve reliability and performance. • Communication: Provide support … for the escalation and communication of status to agency management and internal customers. • Switch Configuration: Manage switch configurations. Basic Qualifications: • Five (5) years' experience for a Systems Administrator 1 or Ten (10) years' experience for a Systems Administrator 2 in programs and contracts of similar scope, type, and complexity. • A Bachelor's Degree in a technical discipline from an More ❯

You're used to working with data - spotting trends and taking proactive action to address the cause of them. About The Role: Own, manage and continually improve the Incident & Problem management policies, processes and procedures. Manage and drive the progression of high priority and escalated incidents - with focus on proactive stakeholder communication, technical progression and SLA adherence Facilitate … root cause analysis of problem records using a variety of techniques Use data, reporting and trending to identify areas of repeating incidents to raise proactive problem records More ❯

/Day About the Role: Overview: Responsible for managing on-premises service budgeting, site procurement, infrastructure asset tracking, and supporting operational excellence across data centers. This role ensures risk management, compliance, and documentation readiness while leading infrastructure projects and preventive maintenance activities. Key Responsibilities: Oversee financial budgeting and procurement for on-premises hosted services. Implement risk management strategies … reports for data center and related infrastructure. Ensure audit-ready documentation, supporting capacity planning (eg, power/floor space forecasts). Serve as the site-level authority for change management approvals. Support incident/problem management and hardware RMA tasks with the CTO team. Manage infrastructure/network projects, ensuring timely delivery within scope and budget. Track … Required Experience & Qualifications: Proven experience in infrastructure operations, preferably in financial services or banking. Strong understanding of compliance standards (PCI-DSS, CIS, NIST). Real Time incident and fault management in high-availability environments. Effective third-party vendor management and SLA enforcement. Financial and budget management expertise. Mandatory: Desktop Support experience. More ❯

reports, and assist with disaster recovery planning. Key Responsibilities: • Administration: Monitor and manage Dell infrastructure, user requests, log files, and operational reports. Provide capacity planning and disaster recovery assistance. • Problem Management: Troubleshoot incidents, coordinate service incidents, open service requests, and participate in root cause analysis. • Change Management: Assist with software/firmware management, implement change requests More ❯

the Netherlands and fluent in English along with French and/or German. Key Responsibilities: Provide L2/L3 support for Genesys PureCloud (Inbound/Outbound call flows, user management, queues, etc.). Monitor, manage, and resolve incidents, service requests, change tasks, and problem tickets. Support inbound call queue configurations and troubleshoot calling issues. Perform Move, Add, Change … and service providers for complex issue resolution. Create and maintain Knowledge Base Articles (KBAs) as needed. Perform root cause analysis (RCA) and recommend/prevent recurring issues through proactive problem management. Support the development, testing, and deployment of service requests and configuration tasks. Modify or create non-complex queues and perform ad-hoc minor updates as required. Manage DID … large customer base. Required Skills & Qualifications: Proven experience with Genesys PureCloud (Cloud CX) platform. Experience designing, scripting, and debugging complex IVR call flows. Strong knowledge of call routing , queue management , and schedule configuration . Hands-on experience with CRM CTI integration , preferably Salesforce. Understanding of SIP Trunking , SBCs, and voice infrastructure troubleshooting. Experience with API-based integration and IVR More ❯

Consultancy Salary: £55,000-£65,000 DOE Overview: We are seeking an experienced Technical Project Manager with a strong consultancy background to lead and deliver complex Identity and Access Management (IAM) projects across enterprise-level environments. This role will involve managing change and risk frameworks, coordinating with internal and external stakeholders, and ensuring alignment with best practices (ITIL) and … compliance with regulatory requirements (e.g., GDPR, SOX). Key Responsibilities: Lead the change management strategy for IAM implementations across enterprise systems, ensuring minimal disruption and maximum adoption. Assess and mitigate risks associated with access management changes, ensuring secure, compliant, and effective solutions. Create and maintain risk registers, define controls, and track mitigation effectiveness through regular reporting. Develop and … manage change management frameworks aligned with ITIL best practices to support technology and business transformation. Collaborate with technical and non-technical stakeholders to evaluate change impacts and secure alignment across business units. Monitor and ensure ongoing compliance with security policies, standards, and regulatory frameworks such as GDPR and SOX. Deliver risk assessments and change impact analyses to senior management More ❯

this role, you will also take on various technical responsibilities such as: Managing financial budgeting for all on-premises hosted services and overseeing site-level procurement. Implementing site risk management strategies and creating standard operating procedures relevant to each location. Maintaining accurate infrastructure asset management and life cycle reports for both data centre and associated infrastructure assets. Ensuring … documentation is maintained in an audit-ready state, supporting capacity management that includes power and floor space forecasting. Acting as a conduit for change management, ensuring all changes meet site-level approval. Supporting the CTO team with incident and problem management processes, including hardware replacements and RMA tasks. Vendor and Stakeholder Collaboration A vital aspect of … impact on business operations. Conducting thorough root cause analyses for major incidents, implementing measures to mitigate recurrence. Planning and overseeing data centre upgrades and changes, ensuring compliance with change management policies. Project Management and Preventative Maintenance You will also be responsible for managing network projects, working in coordination with cross-functional teams to ensure deadlines, scope, and budget More ❯

Monitor and measure EUD service delivery operations, actively contributing to improvement plans. Ensure all service support documentation meets ITIL V3 quality standards and maintain effective engagement in Incident, Change, Problem, and Request management areas. Identify and implement service improvements and cost-saving opportunities. Engage in the problem management process, utilising trend analysis to identify root causes More ❯

needs and future strategic goals. Drive continuous improvement initiatives, leveraging automation and modernisation to optimise service delivery. Maintain documentation, policies, and standards for infrastructure operations. Support incident, change, and problem management processes related to infrastructure services. Candidate Profile: A proven track record in managing IT infrastructure within medium to large-scale enterprise environments, with specialist expertise in networking. … technologies. Strong leadership skills, with the ability to mentor and motivate technical teams. Relevant certifications such as CCNP, CCIE, Azure Network Engineer, or equivalent are highly desirable. Excellent stakeholder management, communication, and project delivery skill More ❯

taking proactive ownership to avoid service impacts and identify security incidents. Communicate any potential delays on high-priority tasks along with proposed mitigation plans. Other responsibilities; Solutions Design Security Management Incident and Problem Management Change and Release Management Capacity and Availability Management IT Service Continuity Management Project Management Closing Date: Monday 30th of More ❯

overall service/project delivery according to planned scope, budget, and milestones Supporting in de-escalations of critical customer situations Supporting critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicable Contributing to customer release and maintenance activities Supporting customers on technical requirements throughout their lifecycle … within the SAP Enterprise Executing and supporting problem management and continuous improvement Contributing to the liaison with different SAP stakeholders, esp. Virtual customer success partner involved in the accounts, to ensure customer success Supporting in reviewing account status and analysing if account needs to be transitioned to another team, based on growth in volume or complexity of the … above Work Experiences 5 - 6 years' experience with multi-national software/IT organizations. 5 years of SAP Basis S/4HANA knowledge. 2+ Cloud knowledge (e.g. through Solution Management, Consulting and/or Delivery Program management). Why Us We are one of the fastest-growing large tech companies in the world, with offices in 50+ countries More ❯

From the manager: We would like to see someone with strong documentation experience. Somebody with exposure to information assurance, specifically documenting IA/policies/following standards. • ITIL Based problem management skills to work a ticket or process • Knowledge of CCNA quality with Route/Switch and Cisco troubleshooting • Previous experience working in a classified SIPR environment • Self … communications, including data, voice, and video services, at USACE locations throughout the CONUS and OCONUS location. Support 24/7 network performance monitoring, incident detection, network security functions and problem resolution. Design, develop, test, and maintain network communications, including data, voice, and video services, at USACE locations throughout the CONUS and OCONUS locations. Analyze, plan, and propose network solutions More ❯

Constantly improving all our processes and procedures, we believe there is nothing we cannot improve - Assisting and managing relationships with external vendors and contractors - Liaising with internal teams and management groups - Creating and maintaining metrics on all aspects of our Data Centers and utilising those metrics to drive positive changes - Assisting in implementing service methodologies including incident management, problem management, change management, capacity management, etc About the team About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes … critical Data Centre Operations including systems such as feeders, Transformers, Generators, Switch gear, UPS systems, ATS units, PDU units, chillers, pumps, Air Handling units - Proven track record of people management and developing teams and in particular ensuring staff are ready for any and conditions through skill and process development - Ability to solve problems at their root, stepping back to More ❯

Constantly improving all our processes and procedures, we believe there is nothing we cannot improve - Assisting and managing relationships with external vendors and contractors - Liaising with internal teams and management groups - Creating and maintaining metrics on all aspects of our Data Centers and utilising those metrics to drive positive changes - Assisting in implementing service methodologies including incident management, problem management, change management, capacity management, etc About the team About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes … critical Data Centre Operations including systems such as feeders, Transformers, Generators, Switch gear, UPS systems, ATS units, PDU units, chillers, pumps, Air Handling units - Proven track record of people management and developing teams and in particular ensuring staff are ready for any and conditions through skill and process development - Ability to solve problems at their root, stepping back to More ❯

of availability and performance Ensure delivered services meet security and compliance guidelines and requirements Optimize service delivery processes Foster continuous improvementsImplement best practises and standards Ensure proper incident and problem management Reporting on service performance and maintaining comprehensive documentation Stakeholder Management Your profile Formal education and professional experience University degree or Master in C&I Engineering or … Cyber Security or equivalent experience/qualifications in those fields in the process industry Comprehensive experience in the implementation and management of IT/OT services or alternative experience in DCS engineering/automation technology ISA/IEC 62443 in cyber security is desirable Comprehensive understanding of asset driven organizations Excellent knowledge of the processes and operations of IT … services Profound knowledge of the Energy Assets Business processes and value drivers Strong stakeholder management skills, gained in a major customer and operational performance driven business. Competencies and skills Clear attitude of entrepreneurship, always seeking for new opportunities to add value by IT to the business Understanding of highly operational and cost driven organizations Understanding of requirements, constraints, financial More ❯

with business needs and risk appetite. You'll assess complex incidents, lead technical teams and bridge calls, authorise recovery options, and deliver timely, accurate communications throughout. Working closely with Problem Management, you'll help prevent future incidents by assisting with establishing root cause and driving continuous improvement through Post Incident Reviews. Your role will also include producing robust … a solutions-focused mindset and the ability to influence at all levels, including senior leadership. You will also have: • Strong, demonstrable experience in Major IT Incident and/or Problem Management • Experience operating in a multi-vendor and multi-platform IT infrastructure environment • Experience dealing with networking, infrastructure and cloud technology incidents • A confident communicator with the ability More ❯

Coordinate data administration technical functions for data warehouse development and ongoing maintenance. • Design and construct scalable, well-integrated data warehouse solutions that meet organizational needs. • Facilitate change control and problem management processes across development and operations teams. • Ensure consistent communication and coordination between data architects, programmers, analysts, and engineers. • Establish and enforce data warehouse standards, practices, and processes More ❯

requirements for each technical component. Supporting testers with information for test scripts and use cases. Assisting engineers in building and configuring the required functionalities. Supporting engineers in: Incident and Problem Management by resolving issues. Conducting impact analyses during Change Management. Documenting configurations. Testing and troubleshooting (in cooperation with vendors). Writing supporting documentation for products and services. Specific More ❯

Job Application for Apprentice Tech Support Specialist at Man GroupLondon About Man Group Man Group is a global alternative investment management firm focused on pursuing outperformance for sophisticated clients via our Systematic, Discretionary and Solutions offerings. Powered by talent and advanced technology, our single and multi-manager investment strategies are underpinned by deep research and span public and private … and setting the expectation with the user. Visit users at their desks, provide remote support and active participation when located on our Tech Bars. A good understanding incident and problem management. Responsible for resolving and troubleshooting queries, escalating to specialists where appropriate, and managing the technical relationships with our users. Support our users on a wide range of technologies … genuinely interested in technology and eager to provide a user focused experience. An understanding of Apple and Android handsets in a Mobile Device Managed environment. Knowledge of the ITIL management framework. An understanding of Windows Operating Systems and Citrix would be beneficial. Trade floor support and market data applications (Reuters/Bloomberg) experience is desirable but not essential. Inclusion More ❯

Hands-on experience with monitoring tools such as Grafana, ELK, Prometheus, or similar Experience configuring alerting systems and remediating issues using automation or scripts Strong understanding of incident and problem management processes in production environments Familiarity with cloud platforms (AWS, Azure) and CI/CD tooling Track record of coaching and mentoring engineers within a technical environment We More ❯

reliability. Technological evolution: Supports projects that aim to introduce improvements to the applications owned. Actively contributes to the migration of applications to the public cloud (Azure). Incident and Problem Management: Drive and support rapid resolution of incidents by involving relevant stakeholders and directing incident recovery process. Use automation and tooling directly where applicable. Has the ability to More ❯

reliability. Technological evolution: Supports projects that aim to introduce improvements to the applications owned. Actively contributes to the migration of applications to the public cloud (Azure). Incident and Problem Management: Drive and support rapid resolution of incidents by involving relevant stakeholders and directing incident recovery process. Use automation and tooling directly where applicable. Has the ability to More ❯