251 to 275 of 492 Problem Management Jobs

demand, consistently delivered to a high standard, and aligned with Enterprise Architecture direction through effective governance and decision-making. This role provides line management for Solution Architects, owns resourcing across initiatives, and drives capability development and architectural consistency across all solution architecture activity and technical governance. This role ensures … aligned with Enterprise Architecture direction* Act as the final delegated authority for solution design, assuring quality, consistency, and alignment with Enterprise Architecture direction **People Management & Capability Development*** Line manage Solution Architects, including performance, development, and engagement* Coach and mentor architects to improve capability and influence* Identify capability gaps ...

workflows. Lead lifecycle activities including upgrades, migrations, patching, and technology refresh. Partner with network, security, infrastructure, and collaboration teams to deliver integrated solutions. Drive problem management and perform root cause analysis for complex voice issues. Participate in architecture reviews and strategic voice transformation initiatives. Manage vendors and coordinate … requirements. Required Skills & Qualifications: 10+ years supporting Cisco Unified Communications environments. Expertise with CUCM, Cisco Unity Connection, SIP, and VoIP technologies. PSTN connectivity, session management, and large-scale enterprise voice administration. Hands-on troubleshooting of call routing, dial plans, and SIP call flows. Strong understanding of SIP, H.323, MGCP ...

agile delivery operations throughout the product lifecycle. Able to plan and engage with the appropriate stakeholders at a particular stage in the project. Operational management: keeps abreast of industry best practice and cascades ways of working. Knows how to make operations efficient. Is the escalation point for major operational … issues and works closely with incident and problem management and the leaders of operational delivery teams in DDaT. Supplier and relationship management: able to build strong relationships with business stakeholders and to manage and oversee suppliers and managed service providers, holding them to account for performance ...

Network and Infrastructure services, ensuring stability, availability and performance Provide strong technical leadership across enterprise network, compute, storage, and infrastructure platforms Lead BAU service management, incident resolution and problem management Drive delivery of infrastructure programmes and projects Support technology transformation initiatives and roadmap delivery Manage suppliers … operations and service delivery Demonstrable track record delivering infrastructure projects and transformation programmes Experience managing third-party suppliers and multi-vendor environments Strong stakeholder management and communication skills ITIL service management experience preferred The successful Network & Infrastructure Service Manager will be technically credible, and comfortable operating in complex ...

will play a key role in ensuring the effective operation, support, and continuous improvement of business-critical applications. The role will involve incident, problem, request, and change management, with opportunities to contribute to testing, implementation, and operational process development. What you will be doing Log, manage, and resolve … initial analysis, and either resolve or escalate where needed. Monitor live services and help ensure systems are running effectively within agreed service targets. Support problem management and change activity by following defined procedures and maintaining accurate support records. Assist with testing, system checks, and release support activities ...

Hosted Services Engineer, your role is crucial to our organisation playing an essential part in how our customer connect to Autoflow's bodyshop management systems (BMS) & complimenting suite of products, you will foster and facilitate market leading solutions by leveraging our hosted infrastructure estate (colocation). You will have … demonstratable technical experience in management and configuration of VMWare and Hosted Network Infrastructure to manage our virtualised network and data centre environments. You are part of a team responsible for ensuring the performance, security, and scalability of our hosted infrastructure, supporting business-critical applications, and maintaining a high level ...

Hosted Services Engineer, your role is crucial to our organisation playing an essential part in how our customer connect to Autoflow's bodyshop management systems (BMS) & complimenting suite of products, you will foster and facilitate market leading solutions by leveraging our hosted infrastructure estate (colocation). You will have … demonstratable technical experience in management and configuration of VMWare and Hosted Network Infrastructure to manage our virtualised network and data centre environments. You are part of a team responsible for ensuring the performance, security, and scalability of our hosted infrastructure, supporting business-critical applications, and maintaining a high level ...

with robust implementation, recovery and stakeholder‐communication plans. Act as a senior escalation point during major incidents, bringing together engineering teams, application owners, service management, suppliers and senior stakeholders to restore service and address root causes. Strengthen incident, problem and change‐management practices, ensuring that learning … environments. Developing specialist engineering teams, addressing key‐person dependencies and creating credible succession and skills‐transition plans. Leading major incident recovery, root‐cause investigation, problem management and preventative improvement activity. Operating mission‐critical, high‐availability platforms within financial services or another highly regulated industry. Ownership of platform strategy ...

Global Technology team, you will be a key contributor on the infrastructure side of the team, supporting the cloud infrastructure that underpins Portfolio Management capabilities for the Fixed Income business. You will help build, manage, and support the AWS infrastructure for various portfolio management services — including what … reliable, scalable, and production-ready. You will be part of a cross-functional team of engineers and product owners building the Spectrum Portfolio Management Fixed Income product, working primarily on a large, Terraform-driven estate on AWS, with the opportunity to grow into server-side development in Java (Spring ...

party 24x7 Security Operations Centre.These services include Denial Of Service Protection (DDoS), Web ApplicationFirewall, Intrusion Prevention & Detection, File Integrity Monitoring, Vulnerability Scanning, Privileged Access Management, SIEM. Responsible for operating and maintaining data leakageprevention toolsets, responding to alerts for data loss events includinginvestigation and management of any data loss … security incident responsecapability. Must be capable of acting as the single point of contact for allsecurity related response actions and decisions. This includes management ofeach incident from a security perspective, interaction with IM/MIM teams (whererequired) and recording of all key security decisions. Responsible for maintaining security oversight ...

escalation point, and helps maintain reliable services for clients. The Technical Account Manager will collaborate with infrastructure specialists, field analysts, and service management teams while contributing to service improvement, technical governance, and knowledge development. Why Join This Team: Contribute to a growing UK IT Services organization supporting a broad … portfolio of managed technology services. Work with experienced technical specialists across infrastructure, cloud, virtualization, service management, and end-user computing. Help shape service delivery practices, technical standards, and future infrastructure improvements. Support clients through collaborative problem-solving and proactive service improvement. What You Will Do: Provide advanced technical ...

escalation point, and helps maintain reliable services for clients. The Technical Account Manager will collaborate with infrastructure specialists, field analysts, and service management teams while contributing to service improvement, technical governance, and knowledge development. Why Join This Team: Contribute to a growing UK IT Services organization supporting a broad … portfolio of managed technology services. Work with experienced technical specialists across infrastructure, cloud, virtualization, service management, and end-user computing. Help shape service delivery practices, technical standards, and future infrastructure improvements. Support clients through collaborative problem-solving and proactive service improvement. What You Will Do: Provide advanced technical ...

acceptance criteria and BAU processes.Track go-live risks, known issues and support gaps, ensuring mitigation actions have clear owners and deadlines.Confirm Incident, Change and Problem Management processes are agreed and understood before launch.Coordinate training materials, end-user guidance, go-live communications and knowledge transfer.Maintain requirements traceability, document version … teams and operational support functions.Demonstrable experience producing runbooks, support models, RACI matrices, ORRs and go-live checklists.Working knowledge of ITIL, particularly Incident, Change and Problem Management.Strong stakeholder management and workshop facilitation skills across technical teams, suppliers and business users.Excellent attention to detail and a structured approach to documentation ...

through to resolution, ensuring appropriate communication and documentation throughout. Investigating recurring and complex issues and performing Root Cause Analysis (RCA) as part of the Problem Management process. Planning, raising and implementing network changes through the organisation's formal Change Management process. Planning and delivering regular patching, firmware … environments. Strong hands-on experience with Zscaler ZIA and ZPA. Strong hands-on experience with Check Point Firewalls. Experience working within Incident, Problem and Change Management processes. Practical experience of network and security patching, firmware updates and upgrades. Strong understanding of networking fundamentals Excellent troubleshooting and analytical skills ...

secure for internal users and engineering teams. This is a varied role with a strong operational focus, covering infrastructure support, systems administration, troubleshooting, lifecycle management and service improvement across a mixed technology estate. You will work closely with platform engineers, developers, security specialists and other stakeholders to support reliable … service availability, performance and capacity through monitoring, troubleshooting and proactive maintenance. Support containerised services and the underlying infrastructure they rely on. Maintenance and lifecycle management Carry out routine maintenance activities including patching, upgrades and health checks. Support the ongoing management of hardware and software lifecycles to keep services ...

Atlas Technica in London, United Kingdom – remote is seeking a Service Management Analyst to join the Service Management team. This proactive, client-facing role improves service performance, drives accountability, and coordinates cross-functional resolution of incidents, problems, risks, and service-improvement initiatives across assigned client environments. The Service … Management Analyst will lead ITIL-aligned Incident and Problem Management activities, facilitate Root Cause Analyses, support #J-18808-Ljbffr ...

transformative journey, the Senior Service Desk analyst will be pivotal in ensuring a blend of technological innovation with a deeply human touch. Beyond just problem-solving, this role offers the chosen candidates an opportunity for personal and professional growth. We're not just seeking individuals to join … coaching to Service Desk colleagues, supporting consistent ticket handling, clear escalation notes, and high-quality resolution updates Work within a cross functional problem management team that looks to identify root causes of ongoing issues Recognise trends and recurring patterns across incidents, requests, and escalations, using insight to highlight ...

Problem Lead Compass Group UK & Ireland Digital & Technology The opportunity We are looking for an experienced Problem Lead to take ownership of the problem management practice across Compass Group UK & Ireland Digital & Technology. This is a key leadership role within Service Operations, focused on preventing recurring ...

follows.Our Data Engineering team operates a distributed leadership model. Each Senior Data Engineer owns a defined functional area, such as ingestion and integration, incident management and observability, governance, security and cost management, or CI/CD and DevOps, and is accountable for the standards and resilience of that … line with Nuffield Health's enterprise architecture and data engineering standards.Ensure solutions are operationally ready, observable and supportable, and contribute to incident and problem management as part of the team's service management approach.Coach mid-level engineers to take ownership of epics and smaller initiatives within their ...

Data Engineering team operates a distributed leadership model. Each Senior Data Engineer owns a defined functional area, such as ingestion and integration, incident management and observability, governance, security and cost management, or CI/CD and DevOps, and is accountable for the standards and resilience of that area … line with Nuffield Health's enterprise architecture and data engineering standards. Ensure solutions are operationally ready, observable and supportable, and contribute to incident and problem management as part of the team's service management approach. Coach mid-level engineers to take ownership of epics and smaller initiatives ...

technically complex mission-critical communications environment at Heathrow Airport. This is an excellent opportunity for an experienced communications engineer who enjoys fault-finding, problem-solving and taking technical ownership within a demanding operational environment. We would be particularly interested in hearing from veterans with a strong background in communications … Distance-to-Fault measurements. Supporting infrastructure upgrades, equipment commissioning and lifecycle replacement programmes. Planning and overseeing preventative maintenance. Conducting Root Cause Analysis and supporting Problem Management activities. Supporting the introduction and operational acceptance of new communications technologies. Maintaining engineering documentation, configuration records and technical procedures. Managing technical relationships ...

colleagues to ensure services are stable, efficient, aligned to business needs and continuously evolving.What you’ll doThe role provides hands-on exposure to service management, stakeholder engagement, and ITIL practices. The post holder will support service reviews, operational governance, and reporting, whilst driving continual improvement activities and problem … service improvement and stability.Main DutiesHelp track incidents, service issues, and trends, escalating concerns as appropriate.Support senior colleagues during major incidents and service disruptions.Drive Problem Management outcomes, including root cause analysis and corrective and preventative actions.Act as a supporting point of contact for stakeholders.Help prepare service review materials, performance ...

About UsWellington Management offers comprehensive investment management capabilities that span nearly all segments of the global capital markets. Our investment solutions, tailored to the unique return and risk objectives of institutional clients in more than 60 countries, draw on a robust body of proprietary research and a collaborative … partnership, we believe our ownership structure fosters a long-term view that aligns our perspectives with those of our clients.About the RoleThe positionAt Wellington Management you will continually learn, develop, and expand your skills. As part of an inclusive culture, you will meet smart, progressive individuals who will challenge ...

recovery readiness across critical platformsSupport high availability solutions and service resilience initiativesImplement proactive monitoring, alerting and observability for database servicesParticipate in incident response, problem management and post-incident reviewsDrive continual improvement through automation, root cause analysis and operational learningReduce operational toil through self-healing and automation where practicalDatabase … experience within enterprise environmentsAutomation experience using PowerShell, Python or similar scripting languagesStrong understanding of database security, access control and governanceExperience working within structured incident, problem and change management processesStrongly PreferredPostgreSQL administration and engineering experienceExperience supporting enterprise data warehouse environmentsDatabricks administration or integration experienceAzure cloud platform experienceInfrastructure-as-Code ...

across critical platforms Support high availability solutions and service resilience initiatives Implement proactive monitoring, alerting and observability for database services Participate in incident response, problem management and post-incident reviews Drive continual improvement through automation, root cause analysis and operational learning Reduce operational toil through self-healing … environments Automation experience using PowerShell, Python or similar scripting languages Strong understanding of database security, access control and governance Experience working within structured incident, problem and change management processes Strongly Preferred PostgreSQL administration and engineering experience Experience supporting enterprise data warehouse environments Databricks administration or integration experience Azure ...