Client Pensions Team Lead (Education, Managed Services)
- Location
- Manchester, England, United Kingdom
consistently met. Working closely with the Client Pension Manager, you'll oversee team performance, support new client implementations, manage workload planning and drive continuous improvement initiatives across the function. Key Responsibilities Lead, coach and develop a team of pension administration professionals. Manage departmental KPIs, productivity measures and service level … agreements. Schedule and allocate workloads to ensure efficient service delivery. Monitor quality standards and identify opportunities for process improvement. Act as the first point of escalation for client concerns and operational issues. Produce management reporting and operational performance insights. Support recruitment, onboarding and development of new team members. Ensure ...