Implementation Manager - Contact Centre
- Location
- Greater London, England, United Kingdom
launch-ready standards that drive high-quality customer interactions in whichever market we go to. The client is particularly keen to utilise technology and process improvement to automate customer interactions as they grow. YOUR ROLE Using your powerful combo of project management skills & demonstrable experience in a customer … delivery, own the optimisation and hand-over planning; as well as producing and maintaining the documentation for repeatable and scalable CS operations. To identify improvement opportunities to existing CS tools, analysing emerging industry trends (in particular AI, Automation, RPA & Chatbots), and measure potential benefits to costs, contacts and NPS. ...