1 to 25 of 89 Service Analyst Jobs

An exciting job has arisen for a Service Analyst based in Ashby-de-la-Zouch to join a rapidly growing, globally recognised technology business in the transport industry. This forward-thinking organisation designs and manufactures innovative systems that support public transport networks across the UK and internationally, working with major operators including those in bus, rail and airport … environments. As a Service Analyst, you will work closely with the National Service Manager and act as a vital link between customers, field engineers and customer support teams. You will ensure technical issues are resolved efficiently, that accurate data is recorded, and that customers receive clear, detailed reporting. Key Responsibilities of the Service Analyst job … liaising with technical teams regarding known product behaviours. Respond to customer technical queries in a timely and professional manner, with particular focus on download-related issues. Work with the Service Manager and Account Managers to ensure data for meetings is accurate and up to date. Maintain system administration, ensuring fleet lists and system records remain accurate. Experience & Skills required More ❯

SC Cleared Service Analyst Client: Government Location: London - Remote/Hybrid - onsite once a week Contract Length: 31st March 2026 (possible extension beyond this point) Candidates must be eligible for UK SC clearance 340.00 to 390.00 Per Day - Inside IR35 A leading Authority client requires Service Analyst's, ideally with experience in Government Service Management … processes, to help co-ordinate live service incidents, issues, help with the change process and also there is some system admin. Ideally you will hold active SC clearance however the client is happy to consider candidates who are eligible to obtain UK SC Security Clearance. Along with good service knowledge, you must have strong consulting/communication skills … these are essential. Core day to day activities: Monitor service performance and respond appropriately to alerts Assist Service Delivery and DevOps functions, ensure key processes are adhered to and efficiently handled Be a Subject Matter Expert in Government Service Management processes such as Incident, Problem & Change Clearly capture detail and communicate issues concisely Provide status communications to More ❯

SC Cleared Service Analyst Client: Government Location: London - Remote/Hybrid - onsite once a week Contract Length: 31st March 2026 (possible extension beyond this point) Candidates must be eligible for UK SC clearance £340.00 to £390.00 Per Day - Inside IR35 A leading Authority client requires Service Analyst's, ideally with experience in Government Service Management … processes, to help co-ordinate live service incidents, issues, help with the change process and also there is some system admin. Ideally you will hold active SC clearance however the client is happy to consider candidates who are eligible to obtain UK SC Security Clearance. Along with good service knowledge, you must have strong consulting/communication skills … these are essential. Core day to day activities: Monitor service performance and respond appropriately to alerts Assist Service Delivery and DevOps functions, ensure key processes are adhered to and efficiently handled Be a Subject Matter Expert in Government Service Management processes such as Incident, Problem & Change Clearly capture detail and communicate issues concisely Provide status communications to More ❯

SC Cleared Service Analyst Client: Government Location: London - Remote/Hybrid - onsite once a week Contract Length: 31st March 2026 (possible extension beyond this point) Candidates must be eligible for UK SC clearance £340.00 to £390.00 Per Day - Inside IR35 A leading Authority client requires Service Analyst's, ideally with experience in Government Service Management … processes, to help co-ordinate live service incidents, issues, help with the change process and also there is some system admin. Ideally you will hold active SC clearance however the client is happy to consider candidates who are eligible to obtain UK SC Security Clearance. Along with good service knowledge, you must have strong consulting/communication skills … these are essential. Core day to day activities: Monitor service performance and respond appropriately to alerts Assist Service Delivery and DevOps functions, ensure key processes are adhered to and efficiently handled Be a Subject Matter Expert in Government Service Management processes such as Incident, Problem & Change Clearly capture detail and communicate issues concisely Provide status communications to More ❯

SC Cleared Service Analyst Client: Government Location: London - Remote/Hybrid - onsite once a week Rates: 340.00 to 390.00 Per Day - Inside IR35 via Umbrella Contract Length: 31st March 2026 (possible extension beyond this point) Ideally Candidates will hold current active SC clearance - however we may consider candidates who are eligible to undertake the process for UK SC … clearance (min 5 years continuous residence in UK) A leading Authority client requires Service Analyst's, ideally with experience in Government Service Management processes, to help co-ordinate live service incidents, issues, help with the change process and also there is some system admin. Ideally you will hold active SC clearance however the client is happy … to consider candidates who are eligible to obtain UK SC Security Clearance. Along with good service knowledge, you must have strong consulting/communication skills, these are essential. Core day to day activities: Monitor service performance and respond appropriately to alerts Assist Service Delivery and DevOps functions, ensure key processes are adhered to and efficiently handled Be More ❯

SC Cleared Service Analyst Client: Government Location: London - Remote/Hybrid - onsite once a week Rates: £340.00 to £390.00 Per Day - Inside IR35 via Umbrella Contract Length: 31st March 2026 (possible extension beyond this point) Ideally Candidates will hold current active SC clearance - however we may consider candidates who are eligible to undertake the process for UK SC … clearance (min 5 years continuous residence in UK) A leading Authority client requires Service Analyst's, ideally with experience in Government Service Management processes, to help co-ordinate live service incidents, issues, help with the change process and also there is some system admin. Ideally you will hold active SC clearance however the client is happy … to consider candidates who are eligible to obtain UK SC Security Clearance. Along with good service knowledge, you must have strong consulting/communication skills, these are essential. Core day to day activities: Monitor service performance and respond appropriately to alerts Assist Service Delivery and DevOps functions, ensure key processes are adhered to and efficiently handled Be More ❯

SC Cleared Service Analyst Client: Government Location: London - Remote/Hybrid - onsite once a week Rates: £340.00 to £390.00 Per Day - Inside IR35 via Umbrella Contract Length: 31st March 2026 (possible extension beyond this point) Ideally Candidates will hold current active SC clearance - however we may consider candidates who are eligible to undertake the process for UK SC … clearance (min 5 years continuous residence in UK) A leading Authority client requires Service Analyst's, ideally with experience in Government Service Management processes, to help co-ordinate live service incidents, issues, help with the change process and also there is some system admin. Ideally you will hold active SC clearance however the client is happy … to consider candidates who are eligible to obtain UK SC Security Clearance. Along with good service knowledge, you must have strong consulting/communication skills, these are essential. Core day to day activities: Monitor service performance and respond appropriately to alerts Assist Service Delivery and DevOps functions, ensure key processes are adhered to and efficiently handled Be More ❯

An exciting opportunity has arisen for an IT Service Desk Analyst to join a national organisation that provides free and confidential support to individuals affected by crime or traumatic incidents. As an IT Service Desk Analyst , you will be providing first and second-line technical support, resolving incidents and requests while ensuring the smooth operation of … line technical support to internal staff, ensuring all incidents are resolved in a timely manner. Following ITIL practices to manage and escalate incidents as required, in line with agreed service levels. Assisting with the setup and troubleshooting of hardware and software, particularly Microsoft-based systems and applications. Supporting internal customers in using IT tools, ensuring effective documentation and user … guides are in place. Participating in IT projects and contributing to the continuous improvement of the service desk function. What We Are Looking For: Previously worked as an IT Service Desk Analyst, Service Desk Analyst, IT Support Analyst, 1st Line Technician, 2nd Line Technician, IT Support Technician, Service Desk Technician, IT Technician, IT More ❯

An exciting opportunity has arisen for an IT Service Desk Analyst to join a national organisation that provides free and confidential support to individuals affected by crime or traumatic incidents. As an IT Service Desk Analyst , you will be providing first and second-line technical support, resolving incidents and requests while ensuring the smooth operation of … line technical support to internal staff, ensuring all incidents are resolved in a timely manner. Following ITIL practices to manage and escalate incidents as required, in line with agreed service levels. Assisting with the setup and troubleshooting of hardware and software, particularly Microsoft-based systems and applications. Supporting internal customers in using IT tools, ensuring effective documentation and user … guides are in place. Participating in IT projects and contributing to the continuous improvement of the service desk function. What We Are Looking For: Previously worked as an IT Service Desk Analyst, Service Desk Analyst, IT Support Analyst, 1st Line Technician, 2nd Line Technician, IT Support Technician, Service Desk Technician, IT Technician, IT More ❯

Service Desk Analyst – 12 Month Fixed Term Contract Hello Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water: We offer a competitive salary, depending on experience Starting at £25,524 Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year) Attractive pension scheme (up to … company contribution) Development opportunities in line with the Service Desk Analyst progression plan 25 days annual leave plus bank holidays – plus an extra wellness day Life assurance cover of 4 times pensionable salary A great benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Retail savings scheme Online … GP service, cycle to work scheme, gym membership discounts and many more Location: West Yorkshire/Hybrid Working (1-2 days in the office a week – Bradford/Leeds) Work type: 12 Month Fixed Term contract. 37 hours per week, Monday – Friday. We have an exciting opportunity for a Service Desk Analyst to join the Technology Team More ❯

Service Desk Analyst 3-Month Contract Part-time 2-3 days £22 p/h UmbrellaJan Start Your new company Our client is seeking a Service Desk Analyst with excellent customer service skills to join their dynamic team. The Service Desk Analyst will provide services and support related to existing standard applications and … infrastructure, as well as manage and fulfil requests for service. The Service Desk serves as the first point of contact for all IT-related issues and requests. Your New Role Incident Logging: Accurately logging incidents received through incoming calls. Ticket Management: Reviewing and actioning incident tickets. Ticket Administration: Maintaining up-to-date records of all incidents in accordance with More ❯

IT Technician/Helpdesk Support Engineer/Service Desk Analyst An excellent opportunity for an enthusiastic IT professional to provide first and second line IT support, deliver maintenance, and assist with technical projects across multiple client sites. This is a hands-on role within a growing managed services environment. If you’ve also worked in the following roles … we’d also like to hear from you: IT Engineer, Helpdesk Analyst, Second Line Support Engineer, Network Technician, Systems Support Engineer, Desktop Support Technician SALARY: £27,000 - £31,000 per annum (depending on experience and qualifications) + Benefits (see below) LOCATION: Based at the offices in Burnley with flexitime and opportunities for hybrid working. Candidates must live within an … Burnley. JOB TYPE: Full-Time and Part-Time, Permanent Positions Available JOB OVERVIEW We have a fantastic new job opportunity for an IT Technician/Helpdesk Support Engineer/Service Desk Analyst to join a proactive IT support team, providing technical assistance, maintenance, and project support to clients. As an IT Technician/Helpdesk Support Engineer/Service More ❯

Service Desk Analyst 3-Month Contract Part-time 2-3 days £22 p/h Umbrella Jan Start Your new company Our client is seeking a Service Desk Analyst with excellent customer service skills to join their dynamic team. The Service Desk Analyst will provide services and support related to existing standard applications … and infrastructure, as well as manage and fulfil requests for service. The Service Desk serves as the first point of contact for all IT-related issues and requests. Your New Role Incident Logging: Accurately logging incidents received through incoming calls. Ticket Management: Reviewing and actioning incident tickets. Ticket Administration: Maintaining up-to-date records of all incidents in accordance More ❯

Job summary The IT Service Desk Analyst is responsible for maintaining the communication channels with the customer and the IT department. IT Service Desk provide the first point of contact for technical issues in the form of requests and incidents and provides first-line support, which includes troubleshooting and resolving issues within their remit. The IT Service Desk Analyst t is responsible for responding to incidents and requests reported to the Service Desk from multiple channels (phone, email, self-service, TechZone) and the life cycle management of incidents, queries and problems, including directing requests to appropriate functions for resolution, monitoring progress and keeping users informed of progress, along with accurately documenting of user … s details, problems and resolutions and other pertinent information in the log. The Analyst will be expected to proactively manage targets, ensure effective and efficient responses in a high call volume environment, and contribute to increasing the delivery of first-line fixes. The staff member is also expected to be an excellent communicator who can support our users in More ❯

Service Desk Analyst - £30,000 per annum - Leeds Principal IT are working with an industry leading and award-winning logistics company that are looking for a service desk analyst to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate about … extensive knowledge covering all points below and has worked in a 1st/2nd line position for at least 2 years. Key Responsibilities: Providing support to internal staff via Service Desk portal & telephone. Accurate logging of incidents and service requests in the IT Service Management system. Diagnosing and resolving technical issues using remote support tools. Troubleshoot workstation … laptop, mobile phone, and printer issues. Providing clear communication on the status of requests to the requester. Ensuring the Service Desk tickets are continually up to date and being actively monitored and progressed through the system. Escalating incidents and service requests to management or third-party suppliers to ensure service level agreements (SLAs) are met. Escalating issues More ❯

Customer Service Desk Analyst Hybrid role based in Leeds area - Mon Fri needed to provide high level customer services/end user support, would suit someone with very strong IT skills. As Customer Service Desk Analyst/Basic level IT Support you should have some of the following skills: Excellent written and verbal communication skills, proven … planning and organisation skills, good time management. Successful Customer Service Desk Analyst/Basic level IT Support should have strong IT user skills, with perhaps a desire to get into the IT Support sector. Most importantly, you should have exceptional customer experience. Any Customer Service Desk Analyst/Basic level IT Support who has had previous More ❯

Customer Service Desk Analyst –Hybrid role based in Leeds area - Mon – Fri needed to provide high level customer services/end user support, would suit someone with very strong IT skills. As Customer Service Desk Analyst/Basic level IT Support you should have some of the following skills: Excellent written and verbal communication skills, proven … planning and organisation skills, good time management. Successful Customer Service Desk Analyst/Basic level IT Support should have strong IT user skills, with perhaps a desire to get into the IT Support sector. Most importantly, you should have exceptional customer experience. Any Customer Service Desk Analyst/Basic level IT Support who has had previous More ❯

Job Title: IT Service Desk Analyst/1st & 2nd Line Support (System Migration) Location: Worthing, Sussex Day rate: £170 per day, payable to Ltd Company (Outside IR35) or Umbrella Duration: 2 months initially Pay frequency: Weekly Start date: ASAP Standard hours: Mon-Fri , 8 hours per day - 8am-4pm/9am-5pm/10am-6pm Company: We are … assisting a dynamic company who are searching for several IT Service Desk Analysts who are comfortable providing technical support to a large userbase within a corporate environment. This Service Desk Analyst role will best suit professionals who possess system migration support or application support experience and ideally have operated in a 1st and/or 2nd line … capacity in a project environment. Main Duties: Liaise with users via phone, remote sessions, video conferencing and email to assist with 1st and 2nd line technical issues Provide IT Service Desk Analyst/1st & 2nd Line Support and triage tickets to senior support & 3rd line support teams Software support for laptops and desktops Complete online and email ticket More ❯

Are you an enthusiastic and innovative Junior IT Service Desk Analyst looking for a new fast paced challenge which will enhance your skills and ability even more? Are you customer focussed and efficient and want to take your career to the next level? Do you live in Northampton or the local area? Look no further this is the … role for you. Work place: My very professional, friendly, and successful client have a large service user base which needs support in many elements of Information Technology. This highly professional company has created an additional role for a Junior Service Desk Analyst to assist and collaborate in cross-functional projects as well as the day to day … functions of a busy service desk. Overview: As a Junior IT Service Desk Analyst, you'll play a pivotal role in ensuring smooth operations of our service desk, focusing on incident management and enhancing service delivery. Your technical expertise and dedication will be crucial in resolving user issues promptly and maintaining high satisfaction levels. Responsibilities More ❯

IT Service Desk Analyst – London – On Site IT Service Desk Analyst – London – On-site – Our client, a challenger bank, is seeking an experienced Service Desk Analyst who will be the primary point of contact for technical issues, managing them effectively. You will specifically have experience of dealing with third-party vendors and contracts, along … with a good understanding of Microsoft products, along with strong communication skills and be ITIL qualified. To be considered for this role, you will need the following: - Strong Service Desk knowledge Dealt with Third-Party Vendors and Contracts On-site in London with travel to other sites Experience with Microsoft M365 Experience with Active Directory IT audit processes and More ❯

Service Desk Analyst - Bristol An exciting opportunity to join an established Bristol based client who are seeking a new member of their Helpdesk team. The Service Desk Analyst will be providing 1st line (and some 2nd line level) support via phone, email or face to face and will be working to set SLA targets. This is … Central Bristol with easy access to Temple Meads and the Bus Station. In order to be considered for this role the following experience is required: Previous experience in a Service Desk/Tech Support role/1st, 2nd Line Strong Customer Service skills Technical support experience gained in a Microsoft environment Windows 10/1, MS Azure, Active … Online Microsoft Teams (messaging & VOIP) Document Management Systems Mobile Device Support Good benefits, training and career progression are offered together with a competitive basic salary plus bonus. If this Service Desk Analyst role sounds of interest please get in touch with your latest CV. People Source Consulting Ltd is acting as an Employment Agency in relation to this More ❯

Service Desk Analyst - Bristol An exciting opportunity to join an established Bristol based client who are seeking a new member of their Helpdesk team. The Service Desk Analyst will be providing 1st line (and some 2nd line level) support via phone, email or face to face and will be working to set SLA targets. This is … Central Bristol with easy access to Temple Meads and the Bus Station. In order to be considered for this role the following experience is required: Previous experience in a Service Desk/Tech Support role/1st, 2nd Line Strong Customer Service skills Technical support experience gained in a Microsoft environment Windows 10/1, MS Azure, Active … Online Microsoft Teams (messaging & VOIP) Document Management Systems Mobile Device Support Good benefits, training and career progression are offered together with a competitive basic salary plus bonus. If this Service Desk Analyst role sounds of interest please get in touch with your latest CV. People Source Consulting Ltd is acting as an Employment Agency in relation to this More ❯

IT Service Desk Analyst Be the friendly face of Tech Support. Join the team as an IT Service Desk Analyst! Are you passionate about helping people solve their tech challenges Do you enjoy working in a collaborative team where every day brings new opportunities to learn and make a difference We re looking for 2 x … enthusiastic IT Service Desk Analysts to join the team in Cardiff and be the first point of contact for internal customers. These roles require NPPV Police vetting and SC level clearance which the organisation will arrange. However, to be eligible you must have been living and working legally in the UK for a minimum of 3 years and be … willing to share your personal circumstances with the Police to facilitate the process. Position: IT Service Desk Analyst Location: St. Mellons, Cardiff Hours: Full time 37.5 hours per week Contract: Permanent Salary: £26,161.25 per annum Closing Date: 16th December 2025. We reserve the right to close this vacancy early, if enough suitable applications are received. What You More ❯

IT Service Desk Analyst Be the friendly face of Tech Support. Join the team as an IT Service Desk Analyst! Are you passionate about helping people solve their tech challenges Do you enjoy working in a collaborative team where every day brings new opportunities to learn and make a difference We're looking for 2 x … enthusiastic IT Service Desk Analysts to join the team in Cardiff and be the first point of contact for internal customers. These roles require NPPV Police vetting and SC level clearance which the organisation will arrange. However, to be eligible you must have been living and working legally in the UK for a minimum of 3 years and be … willing to share your personal circumstances with the Police to facilitate the process. Position: IT Service Desk Analyst Location: St. Mellons, Cardiff Hours: Full time 37.5 hours per week Contract: Permanent Salary: £26,161.25 per annum Closing Date: 16th December 2025. We reserve the right to close this vacancy early, if enough suitable applications are received. What You More ❯

Service Desk Analyst We are seeking a proactive and customer-focused Service Desk Analyst to join our IT team. Youll be the first point of contact for all IT-related queries, delivering technical support and troubleshooting across a range of systems with a strong emphasis on Windows OS and Active Directory. Key Responsibilities: Provide first-line … setting up new user accounts, desktops, and mobile devices. Follow ITIL best practices for incident, request, and problem management. Key Skills & Experience: Previous experience in a 1st Line/Service Desk or IT Support role. Strong working knowledge of Windows desktop environments. Hands-on experience with Active Directory (user management, group policies, password resets, etc.). Familiarity with Office … and remote support tools. Excellent communication and customer service skills. Ability to troubleshoot technical issues methodically and patiently. MUST HAVE a UK driving license and your own car More ❯