101 to 125 of 160 Service Analyst Jobs

We are currently recruiting for a highly awarded Managed Security Service Provider for the role of Service Delivery Analyst. This is a fantastic opportunity to join a business known for its cutting-edge connectivity, cloud, and communications solutions. Role Overview *CANDIDATES MUST BE BASED IN THE UK* Location: Remote Package: £35,000- £45,000 What you'll be … doing: Creating detailed service performance reports, including logged incidents, recommended improvements, and stakeholder updates Presenting technical reports to clients, providing clear insights into solution utilisation and overall service performance Analysing identified issues within the client estate and proposing effective solutions for service review meetings Acting as the primary liaison between internal technical teams and clients, ensuring service … client handovers during transitions into Business-As-Usual (BAU) operations to ensure a smooth and consistent experience Gathering customer insights regularly to identify areas for improvement and uncover future service opportunities Tracking and managing customer action logs to ensure timely resolution and follow-up Main Skills/Requirements: Candidates must be eligible for Security Clearance Proven experience as a More ❯

Join Our IT Team: IT Service Desk Analyst Needed in Melton, Hull! Are you passionate about providing exceptional technical support in a dynamic retail environment? Heron Foods is looking for a dedicated IT Service Desk Analyst/First Line Support Technician to join our busy team. This crucial role involves delivering timely technical assistance to over … some out of hours activities from time to time and will be based around a 7-day operation (Mon to Sun - 37.5 hours per week). As the IT Service Desk Analyst you will be responsible for: Serving as the first point of contact for users seeking technical assistance over the phone or via email. Performing remote troubleshooting … Directing unresolved issues to the next level of support personnel. What Heron Foods Offers: Annual salary of £24,722. 30 days annual leave, with additional leave accrual for long service and option to purchase extra days. Workplace Pension. 10% discount at Heron Foods and B&M stores, with double discount weekends throughout the year. Wellbeing support via our More ❯

Join Our IT Team: IT Service Desk Analyst Needed in Melton, Hull! Are you passionate about providing exceptional technical support in a dynamic retail environment? Heron Foods is looking for a dedicated IT Service Desk Analyst/First Line Support Technician to join our busy team. This crucial role involves delivering timely technical assistance to over … some out of hours activities from time to time and will be based around a 7-day operation (Mon to Sun - 37.5 hours per week). As the IT Service Desk Analyst you will be responsible for: Serving as the first point of contact for users seeking technical assistance over the phone or via email. Performing remote troubleshooting … Directing unresolved issues to the next level of support personnel. What Heron Foods Offers: Annual salary of £24,722. 30 days annual leave, with additional leave accrual for long service and option to purchase extra days. Workplace Pension. 10% discount at Heron Foods and B&M stores, with double discount weekends throughout the year. Wellbeing support via our More ❯

Join Our IT Team: IT Service Desk Analyst Needed in Melton, Hull! Are you passionate about providing exceptional technical support in a dynamic retail environment? Heron Foods is looking for a dedicated IT Service Desk Analyst/First Line Support Technician to join our busy team. This crucial role involves delivering timely technical assistance to over … some out of hours activities from time to time and will be based around a 7-day operation (Mon to Sun - 37.5 hours per week). As the IT Service Desk Analyst you will be responsible for: Serving as the first point of contact for users seeking technical assistance over the phone or via email. Performing remote troubleshooting … Directing unresolved issues to the next level of support personnel. What Heron Foods Offers: Annual salary of £24,722. 30 days annual leave, with additional leave accrual for long service and option to purchase extra days. Workplace Pension. 10% discount at Heron Foods and B&M stores, with double discount weekends throughout the year. Wellbeing support via our More ❯

Deadline Date: 17 July 2025 Location of Performance: Braine-l'Alleud, BELGIUM Required Start Date: 01 September 2025 Deadline Date: 17 July 2025 Requirement Title : Service Level Data Analyst Location of Performance: Braine-l'Alleud, BELGIUM Full time on-site: Yes Cost Not to Exceed: 2025: 26,190 EUR Period of performance: 2025: 01 September 2025 Required Security … the NATO Digital Workplace Centre (NDWC), within the framework of its mandate, is adapting innovative and secure communications solutions for NATO staff across the Enterprise.In order to improve the service delivered, NDWC is looking for a Business Data Analyst to monitor service performance, and to assist the Management in establishing and preserving clear definition for Service measures and metric.These tasks are all geared toward the realization of NDWC’s 2030 objectives. Specifically, the Linesof Efforts are the following: Design reports to help Chiefs, Service Area Owner (SAO) and Service Delivery Managers (SDMs)understand operational behavior and consolidated service performance and trends Work with other business areas to integrate datasets, enabling automation in More ❯

IT Service Desk Analyst Location: Harrogate Start Date: end of July IR35 Status: Inside IR35 – via Umbrella Pay Rate : £140p/d JOB SUMMARY Provide support to users of IT systems and services in the organisation, including receiving and resolving requests for support and providing where appropriate, some technical fault diagnosis, advice and guidance. Support the use of … computer users across the full lifecycle of incidents and problems; close working with all teams within the IT function and throughout the wider organisation; ensuring a quality client-focused service is delivered to users; provide first line support to users of IT systems and services within the organisation DUTIES AND RESPONSIBILITIES OF THE POST Answer Service Desk telephone … calls promptly, recording all new incidents using the minimum data set, and updating existing incident records with any new information received. Categorise and prioritise incidents and service requests according to procedures and guidelines Provide first line support where able, resolving incidents at first point of contact, using remote support tools where applicable to achieve this. Assign unresolved Incidents to More ❯

Service Desk Analyst (Tier 1) | Birmingham, fully-onsite | £255 a day inside IR35 | DV Clear Pigment are a Change & Transformation Consultancy that deliver critical and complex programs across the public sector. We are currently seeking Tier 1 IT Support Consultants to join our team, to help support our client's network of services across the UK. Our team … will work as part of the Customer Service Centre (CSC) on a 24/7 shift rota, answering correspondence via email, telephone and video conference. Our consultants will be required to do the following: Communicate effectively with customers and third parties via telephone, email and video conference on a daily basis Logging of all Incidents, Service Requests, Problems … errors, troubleshooting and looking to establish lessons learnt Take ownership and responsibility of daily checks/tasks, ensuring they are accounted for and completed to a high standard Provide Service Announcements that are factual and timely as appropriate Importantly, all of our consultants must be able to work 12-hour shifts, covering a 24/7/365 rota. More ❯

Are you tech savvy and customer focused? Do you have good customer service and problem-solving ability? Want to work for a vibrant, market leading software company? If you are looking for a new challenge with a good progression pathway, please apply today and we'll be in touch! My Client are recruiting a service desk analyst … software. You must be tech savvy and able to troubleshoot, whilst remaining customer focused. Their clients are at the heart of the business, they want to deliver the best service they can and give every customer the best experience! Main Responsibilities Answer all inbound support queries to the service desk within SLA. Provide a response to all inbound … any complaints which cannot be resolved at 1st touch to team leader/manager Contribute to the business goal of migrating all HRonline users to the new platform Ensure Service Level Agreement adherence at all time Meet and exceed Key Performance Indicators The above is not an exhaustive list of responsibilities and you may be expected to undertake additional More ❯

Are you tech savvy and customer focused? Do you have good customer service and problem-solving ability? Want to work for a vibrant, market leading software company? If you are looking for a new challenge with a good progression pathway, please apply today and we'll be in touch! My Client are recruiting a service desk analyst … software. You must be tech savvy and able to troubleshoot, whilst remaining customer focused. Their clients are at the heart of the business, they want to deliver the best service they can and give every customer the best experience! Main Responsibilities Answer all inbound support queries to the service desk within SLA. Provide a response to all inbound … any complaints which cannot be resolved at 1st touch to team leader/manager Contribute to the business goal of migrating all HRonline users to the new platform Ensure Service Level Agreement adherence at all time Meet and exceed Key Performance Indicators The above is not an exhaustive list of responsibilities and you may be expected to undertake additional More ❯

Workplace Type - On-site Worksite Location - 401 North Yearling Road, Columbus, Ohio, 43213, United States Job Title - service desk Analyst Top Skills - Must Haves Secret clearance Security+ JOCC Support Help desk Desktop Technical support Top Skills' Details 3 Years Experience Analyzing Testing, and Troubleshooting LAN's and WAN's. Performing Windows support and basic network support. Experience performing … network maintenance to ensure networks operate correctly without much downtime. Active Secret clearance and ideally, experience working in a DOD environment. Secondary Skills - Nice to Haves Service desk Help desk support Customer service Troubleshooting Job Description Analyze, test, troubleshoot, and evaluate existing network systems, such as local area networks (LAN), wide area networks (WAN), cloud networks, servers, and More ❯

services, we ensure that our clients get maximum return on their investment by managing systems to meet their current and future needs. Datawiz has a current opening for a Service Desk Analyst to support their Federal Government client on a full-time, long term contract. In this role, the Service Desk Analyst provides priority based categorization … support to users on a variety of issues Responds to telephone calls, email and personnel requests for technical support Log and prioritize calls and provide reports as required on Service Level Agreements (SLAs) Identifies, researches, and resolves technical problems Possess strong customer service and communications skills Analyze, evaluate, and test software and hardware problems Handle heavy call volume More ❯

Service Desk Technical Analyst Position Description Are you ready to take ownership of your career, solve real-world challenges and be part of a supportive, innovative team? At CGI, we empower you to grow, think creatively and make a difference. We're recruiting for Technical Analysts to join our team and play a vital role in delivering exceptional … IT support to our valued clients over the phone, as part of our 5* Service Desk. Our clients include Council Workers supporting major cities, Government agencies and large UK commercial businesses. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named one of the 'World's Best Employers' by Forbes magazine. We … to undergo National Security Vetting (NSV) Security Check (SC) level. Starting Salary is £24,700 with twice-yearly increments subject to performance. Your future duties and responsibilities Join our Service Desk team and play a vital role in delivering exceptional IT support our valued clients over the phone. Key Tasks: • Provide over the phone technical support for incoming queries More ❯

Were looking for a Helpdesk Analyst local to Chorley with a keen aptitude for troubleshooting and customer serviceto join our Client'sLancashire based technology team. This is anentry level position that focuses on providing technical support to customers using their helpdesk ticketing tool and resolving or escalating issues where needed. This can be offered on ahybrid office/home … of software updates Issue logging Use a ticketing system to document all technical issues reported by users, ensuring accurate records of the problem, actions taken, and final resolutions Customer Service and Communication Respond promptly to queries: Address customer concerns via email and phone, maintaining a courteous and helpful attitude Educate users: Assist users in understanding how to avoid future … problems by providing guidance and education on using systems properly. What we're looking for? 1 year + experience in Application/Tech support or other Customer Service support role Great customer skills and good all round IT troubleshooting skills. Ability to multitask and prioritise workload Confident, friendly and outgoing, always happy to role your sleeves up and go More ❯

to resolution Prioritise and manage multiple issues to meet SLAs Provide desktop, server, network, and cloud support Keep customers updated throughout the ticket lifecycle Maintain accurate records in the service management system Liaise with 3rd parties where needed and ensure SLAs are met Share fixes and updates with the wider team Required Experience: 3+ years in a Service More ❯

TEKsystems is seeking an Enterprise Service Desk Sr to support a federal government client on site in New Orleans, LA. Qualified candidates will have an active secret clearance, valid CompTIA Security+Ce certification, and 4 years of IT Support experience or a completed Bachelor's Degree. As an Enterprise Service Desk Specialist you will play a critical role in … Secret Clearance - 4 Years of IT Experience A Bachelors Degree can be used in lieu to replace 4 YRS of experience) - Openness and Willingness to support an in-bound service desk/call center operation - Experience with ITSM (Ticketing System) Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are More ❯

Place to Work-Certified , based on outstanding feedback, with 91% of our team endorsing Radar Healthcare as a great place to work. The Opportunity Radar Healthcare's new Support Analyst We're seeking a motivated individual who enjoys learning and problem-solving to join our Support Team as a 1st Line Support Analyst . As the first point … environment. Please note that shifts will cover hours between 8am and 6pm (35 hours/week). What you'll be doing to make a difference: Providing excellent customer service with clear communication and empathy. Logging and responding to support queries within SLA guidelines. Investigating and resolving issues. Escalating tickets to higher support levels as necessary. Collaborating with internal … Healthcare through ongoing training. Your journey so far Recent graduate with a related degree (e.g., Computer Science, Engineering) OR 1-2 years of experience in technical support or customer service, preferably in SaaS or software. Excellent communication skills. Strong analytical and problem-solving abilities, with a desire to learn. Ability to work collaboratively and independently in a remote, fast More ❯

their business and their solutions/configuration. Provides technical support to assigned clients and their respective Business Account/Relationship Managers, including: ensuring the client is serviced as per Service Level Agreement in all respects and to serve as a single point of governance and technical escalation; identifying revenue generating opportunities, documenting requirements and proposing solutions that maximize Global … technical specifications and learns how to present them internally and externally while securing requirement sign-off. Gains and maintains knowledge of how to identify critical business impact issues from Service Desk. Assists with documents and maintenance to the clients' system environments by keeping records of client functionality, environment, and client specific documentation while providing to more senior levels for … review and feedback. Participates in release management between Service Desk, Compliance and Project as well as client activities such as Payment Card Industry audits and internal projects, ensuring that code release doesn't negatively impact client operations. Takes part in execution of simple project/development work plans and learns to revise them as appropriate to meet changing needs More ❯

with 91% of the team agreeing that they "would strongly endorse my company to friends and family as a great place to work" The Opportunity Radar Healthcare's newSupport Analyst We're looking for a highly motivated individual who enjoys learning and problem-solving to join our Support Team as a 1st Line Support Analyst . As the … Recent graduate with related degree (e.g. Computer Science, Engineering, or a demonstrated interest in software & technology) OR Minimum 1-2 years of experience in a technical support or customer service role, ideally within a SaaS or software business. Excellent written and verbal communication skills. Strong analytical and problem-solving abilities, with an ability and desire to learn. Demonstrated ability … fantastic office in the heart of Leeds (complete with a rooftop bar for the summer months), the choice is yours! ️ 25 days holiday (+ bank holidays) continually increasing with service, plus the option to buy up toa week to suit whatever exotic adventures or big life events you have planned for the year ahead Birthdays off and a surprise More ❯

mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Team/Role Overview This is an analyst position within the MAC Documentation Operations Unit. Ensuring that assigned day to day activities for the processing of trading legal agreements are completed in a timely manner with a More ❯

Service Design Analyst – Public Sector (Contract) Location: Newcastle/Hybrid Rate: £34,611 – £39,372 Contract: 12 months An established public sector organisation is seeking a Service Design Analyst to support the development, improvement, and transition of IT and digital services. You’ll work across teams to ensure service design meets user needs, business objectives … and operational requirements. The role involves service design documentation, stakeholder collaboration, service readiness planning, and supporting go-live activities. You should have experience with: ITIL-aligned service management Writing service design packages and support models Supporting the transition of services into live operation Working with delivery teams in Agile or project-led environments Engaging with technical … and non-technical stakeholders This is a fantastic opportunity for a process-driven service analyst to support digital transformation at scale. Apply now to learn more and secure an interview. More ❯

A dynamic Service Delivery Analyst is now sought by one of the UKs leading technology services companies. This role is a remote based role. The role is to join this flourishing organisation that are looking to expand their Customer Experience Team. This role would be great for anyone that has hands on experience working in a SOC and … enjoys engaging with clients and customers. This opportunity will suit a current level 1 or Level 2 SOC Analyst who is keen to progress their career into a customer facing, Service Delivery/Customer Experience role. Key responsibilities of the Service Delivery Analyst To operate as the serve as the technical liaison between customers and internal … service teams Act as a point of escalation for incident resolution Building and maintaining strong customer relationships Presenting concise and informative monthly service data. Act as the conduit between clients and internal teams Ensuring seamless service operations Essential experience of Service Delivery Analyst Previous Security Operation Centre/SOC experience Knowledge of SOC tooling, SIEM More ❯

Job Title: Service Desk Analyst Location: Peterborough (Hybrid - office based for initial training) Contract: 6-month contract (likely to extend) Rate: £19.87 per hour (Umbrella) - paid weekly Hours: 37.5 hours per week Shifts: Late evening/night shifts on rotation: 13:00-21:30 and 15:30-00:00 (including weekend work on a rota) Start: ASAP Are … you an experienced IT support professional looking for a hands-on role working late shifts? We're recruiting for a Service Desk Analyst to join a busy and growing IT team based in Peterborough. This hybrid role offers a great opportunity to build your technical skills in a fast-paced environment, supporting users internationally. What You'll Be … Doing: Providing 1st and 2nd line technical support to internal users across various regions Handling and resolving a wide range of IT issues through the service desk platform Building, imaging, and deploying desktops as part of project rollouts Ensuring timely and professional responses to incidents and requests Supporting both Windows and Google Workspace environments Following established procedures and escalating More ❯

About The Role HomeServe are currently recruiting for a Systems Configuration Analyst to join the Operations Team in Nottingham. The ideal candidate will be a data driven, highly numerate self starter who is not afraid to challenge the status quo. We work in a hybrid way with a requirement to travel into the Nottingham office 2 times per week … Centre departments, the department works to ensure smooth short term and long-term operational performance, clear and accurate information and guidance to decision making PRINCIPAL ACCOUNTABILITIES: The Systems Configuration Analyst is responsible for the system configuration of the HomeServe field deployment system and associated programmes.Reporting to the Systems Configuration Manager the analyst will ensure the configuration settings are …/Central Operations planning and deployment strategy, paying particular attention to Customer Experience and Engineer Optimisation. Working closely with the Field/Central Operations Leadership team the Systems Configuration Analyst is responsible for all aspects linked to the output of Service Bench/Click performance providing insight and recommendations for the system to add value to the Customer More ❯

We’re hiring! | 2nd Line Customer Service Analyst 👩‍💻👨‍💻 | Join Team IRIS 🚀 Ready to level up your customer service career? 💥 We’re on the lookout for a 2nd Line Customer Service Analyst to join our dynamic team at IRIS! If you're naturally curious, love solving complex problems, and thrive in a collaborative environment - this could … team KPIs (like NPS & quality) 🤝 Share your knowledge and support your teammates - success is a team sport! 🎓 What we’re looking for: ✅ Solid experience in customer support or technical service (2nd line ideal!) 🧾 AAT Level 2 or 3 (bonus points if you’ve got an IT or SQL qualification too) 💬 Clear communicator, calm under pressure, and passionate about great … service 🧩 A problem-solver at heart with great attention to detail 🛠️ Comfortable using CRM/ticketing systems and eager to learn new tools 🌱 Self-driven with a desire to grow, develop, and make a real impact 🚀 Why join IRIS? At IRIS, we don’t just offer jobs—we build careers. You’ll be part of a company that values More ❯

Your new company Hays are supporting a law firm in Bath looking to recruit a new permanent Service Desk Analyst. Salary up to £27,000pa depending on experience and hybrid working post probation. The organisation has a great team and culture and promotes progression, development and internal opportunity. Your new role As a Service Desk Analyst, you … will be responsible for managing and resolving assigned incidents, service requests, change requests, and problem tickets submitted via the Service Desk Management system. You will ensure resolutions adhere to service level agreements (SLAs) while participating in the rota to cover core office hours. By leveraging both technical expertise and strong interpersonal skills, you will effectively resolve tickets … while delivering a seamless and positive customer experience for those seeking support from the Service Desk team. The role will cover out of hours on a rota and will require occasional travel to other sites. What you'll need to succeed To be considered for this role, you'll have worked in a similar IT service desk position. More ❯