26 to 50 of 90 Service Analyst Jobs

Service Desk Analyst We are seeking a proactive and customer-focused Service Desk Analyst to join our IT team. Youll be the first point of contact for all IT-related queries, delivering technical support and troubleshooting across a range of systems with a strong emphasis on Windows OS and Active Directory. Key Responsibilities: Provide first-line … setting up new user accounts, desktops, and mobile devices. Follow ITIL best practices for incident, request, and problem management. Key Skills & Experience: Previous experience in a 1st Line/Service Desk or IT Support role. Strong working knowledge of Windows desktop environments. Hands-on experience with Active Directory (user management, group policies, password resets, etc.). Familiarity with Office … and remote support tools. Excellent communication and customer service skills. Ability to troubleshoot technical issues methodically and patiently. MUST HAVE a UK driving license and your own car More ❯

Service Desk Analyst We are seeking a proactive and customer-focused Service Desk Analyst to join our IT team. You ll be the first point of contact for all IT-related queries, delivering technical support and troubleshooting across a range of systems with a strong emphasis on Windows OS and Active Directory. Key Responsibilities: Provide first … setting up new user accounts, desktops, and mobile devices. Follow ITIL best practices for incident, request, and problem management. Key Skills & Experience: Previous experience in a 1st Line/Service Desk or IT Support role. Strong working knowledge of Windows desktop environments. Hands-on experience with Active Directory (user management, group policies, password resets, etc.). Familiarity with Office … and remote support tools. Excellent communication and customer service skills. Ability to troubleshoot technical issues methodically and patiently. MUST HAVE a UK driving license and your own car More ❯

Service Desk Analyst Remote/Liverpool (on site once a week) £150 per day (Inside IR35) 6 months + A Service Desk Analyst is required for our client who are based in Liverpool. This role supports internal teams, ensuring top-tier service across a range of client-facing software. If you're passionate about IT … Troubleshooting and resolving technical issues Managing ticket queues and escalations Collaborating with internal teams Supporting software like O365, Windows 10/11, SharePoint, and more Experience required- Strong customer service skills Experience in 1st Line IT support Excellent communication and problem-solving abilities Familiarity with ServiceNow and ITIL practices Knowledge of O365, Windows, SharePoint More ❯

Service Desk Analyst – Windows 11 Overview: We are currently supporting a leading financial services organisation that is seeking a Service Desk Analyst to assist with a large-scale Windows 10 to Windows 11 migration. This position is fully office-based in London and will involve guiding users through the upgrade process, resolving technical issues, and ensuring … deployment, upgrades, and/or device refresh projects. Good understanding of Microsoft 365, Active Directory, and general device troubleshooting. Experience using ITSM ticketing tools (ServiceNow desirable). Strong customer service, communication, and organisational skills. Able to work independently and produce supporting user documentation. Desirable: Previous experience supporting device rollout or upgrade programmes. Knowledge of Intune, Autopilot, and remote support More ❯

We're hiring a Onsite Service Analyst!?? 5 days a week | 8:00am - 6:00pm at 240 Blackfriars Rd London? 3-month contract (with the potential of going perm) £300 per day | Inside IR35? Start ASAP - ideally next week! Company Description At Informa Global Support, we're about connecting businesses and professionals with knowledge. From cutting-edge research … a can-do attitude is the norm. Job Description Role Profile Embrace Informa colleague end user experience and be the ambassadors of Group Technology Solutions & Services by providing excellent service delivery and possessing a 'colleague first' attitude and mindset.Provide physical deskside support services in selected locations, providing onsite support to complement the remote centralised Service Desk service.Reporting to … the UK & EU Head of Onsite Support Services within the Service Management & Operations function - part of Technology Operations.The activities of the deskside support function compliment those provided by the centralised Service Desk and are focused on Incident and Request fulfilment where local on-site support is required. These responsibilities include: Be an escalation point for centralised Service More ❯

platforms, data and business applications. We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals. The Service Delivery Analyst is responsible for providing analysis and reporting of IT services and managing IT escalations. This role supports the delivery of continuous service improvements from internal … Group, and 3rd party IT providers. Customer Service: Support innovative changes to anticipate and satisfy customer needs. Service Transition: Clarify service requirements and ensure successful transition to live service. Relationship Management: Work with business and IT stakeholders throughout delivery. Operational Security: Ensure continued safety, security, and integrity of IT services. Supplier Management: Maintain accurate compliance and continuity … management data. Service Improvement: Support continual service improvement activities and service review meetings. Compliance: Ensure compliance with audit and regulatory requirements. Incident Management: Support major incident resolution and manage escalations. Service Level Agreements: Prepare service reports and communications tailored to different audiences. Cybersecurity: Help protect against cyberattacks and data loss by following standards and instructions More ❯

Service Desk Analyst Ref: X1SDATHISJBV1 Venn Group’s IT team are recruiting an enthusiastic Service Desk Analyst to join an exciting technical support team at a great NHS organisation! Location: Huddersfield Rate: £13 - 16 per hour (dependant on PAYE or Umbrella) Duration: 3 months (with potential extension) Start: Immediate Day to day duties: Provide first-line … IT support in-person as well as via phone and email, ensuring timely resolution and accurate logging of incidents and service requests Diagnose and resolve support issues where possible at first contact, escalating when necessary Manage and prioritise incoming support tickets, allocating to appropriate technical teams or escalating urgent issues Deliver basic user training following hardware installations and raise … awareness of support resources Escalate suspected security incidents in line with internal procedures Support major incident processes by communicating updates and liaising with key stakeholders Liaise with national service desks and third-party suppliers as needed Monitor SLAs and ensure timely escalation of any at-risk incidents Maintain accurate records of user accounts, permissions, assets, and hardware Participate in More ❯

Service Monitoring Analyst Hybrid - Warwick - 2 days onsite Assignment Length: 8th December 2025 - 4th December 2026 Salary: Up to 41,000 per annum We are actively looking to secure a Service Monitoring Analyst to join Experis. Experis Consultancy is a global entity with a well-established team of over 1,000 consultants on assignment across … Record (ESR) - a key HR and payroll system supporting NHS Trusts across England and Wales. The role focuses on ensuring system reliability, performance, and availability while adhering to defined service levels. Your Key Responsibilities: Monitor and analyse system performance across EBS modules to ensure availability and responsiveness. Identify and resolve performance anomalies or trends, escalating issues where required. Participate … in incident management, providing clear updates to stakeholders during high-pressure situations. Generate and interpret SLA and KPI metrics to support service reporting. Maintain accurate documentation and reporting on monitoring activities. Your Skills: Familiarity with EBS modules (e.g. Financials, HRMS, SCM) and system architecture. Proficiency with monitoring tools and solid understanding of concurrent processing and queue management within EBS. More ❯

Service Monitoring Analyst Hybrid - Warwick - 2 days onsite Assignment Length: 8th December 2025 - 4th December 2026 Salary: Up to £41,000 per annum We are actively looking to secure a Service Monitoring Analyst to join Experis. Experis Consultancy is a global entity with a well-established team of over 1,000 consultants on assignment across … Record (ESR) - a key HR and payroll system supporting NHS Trusts across England and Wales. The role focuses on ensuring system reliability, performance, and availability while adhering to defined service levels. Your Key Responsibilities: Monitor and analyse system performance across EBS modules to ensure availability and responsiveness. Identify and resolve performance anomalies or trends, escalating issues where required. Participate … in incident management, providing clear updates to stakeholders during high-pressure situations. Generate and interpret SLA and KPI metrics to support service reporting. Maintain accurate documentation and reporting on monitoring activities. Your Skills: Familiarity with EBS modules (e.g. Financials, HRMS, SCM) and system architecture. Proficiency with monitoring tools and solid understanding of concurrent processing and queue management within EBS. More ❯

Service Desk Analyst Location: Chelmsford, Essex (Hybrid – 1 day per week onsite, remainder remote) Salary: Competitive + Benefits About the Role This is an exciting opportunity to launch your career in technology with a dynamic and growing team. As a Service Desk Analyst , you’ll be working on cutting-edge technology platforms within the London Market … Insurance sector, developing a strong foundation for a successful IT career. Excellent communication skills are essential, as you’ll be liaising directly with clients to deliver an outstanding customer service experience while supporting key technology platforms. Key Responsibilities Respond to user calls, emails, and queries in a timely and professional manner Raise, log, and manage support tickets through to … resolution Triage and prioritise incidents in line with service level agreements (SLAs) Perform password resets and other routine IT support tasks Assist with onboarding new starters and setting up accounts and access Troubleshoot and resolve first-line technical issues or escalate where appropriate Contribute to maintaining knowledge base articles and documentation About You We’re looking for someone who More ❯

Senior Service Desk Analyst - 33,000/35,000 per annum - Hull Principal IT are working with an IT consultancy organisation that are looking for a senior service desk analyst to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate … driving licence. Duties/Areas of Responsibility Provide desktop, server and Cloud support to clients Diagnose and resolve technical issues within SLAs Act as a point of escalation for Service Desk Analysts Escalate IT issues to the Senior Engineers where necessary Mentoring junior engineers Firewall/Network/Wi-Fi installs Dealing with WAN, remote connectivity, VOIP systems, VPNs … on site Ensuring all client's technical information is documented and up to date Highlighting of any areas where replacement equipment is needed Other: Excellent phone manner and customer service skills Being part of a rota to be onsite in a local school. Work extra hours to meet deadlines, as required Excellent team player by providing assistance and support More ❯

Senior Service Desk Analyst - £33,000/£35,000 per annum - Hull Principal IT are working with an IT consultancy organisation that are looking for a senior service desk analyst to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate … driving licence. Duties/Areas of Responsibility Provide desktop, server and Cloud support to clients Diagnose and resolve technical issues within SLAs Act as a point of escalation for Service Desk Analysts Escalate IT issues to the Senior Engineers where necessary Mentoring junior engineers Firewall/Network/Wi-Fi installs Dealing with WAN, remote connectivity, VOIP systems, VPNs … on site Ensuring all client's technical information is documented and up to date Highlighting of any areas where replacement equipment is needed Other: Excellent phone manner and customer service skills Being part of a rota to be onsite in a local school. Work extra hours to meet deadlines, as required Excellent team player by providing assistance and support More ❯

Service Desk Analyst Location: near Coventry Salary : £25,000-£27,500 Our client a Managed Service Provider based near Coventry is looking for an experienced Service Desk Engineer to join their close-knit team. If you thrive in a fast-paced MSP environment, deliver exceptional customer service, and enjoy continuous improvement, this could be your … tickets, meeting SLAs and keeping users updated. Diagnose and troubleshoot hardware, software, and network issues. Document processes and contribute to team knowledge sharing. Maintain security and identify opportunities for service improvements. Assist with project work and client site visits when required. Your Skills and Experience Proven service desk background within an MSP Strong communication skills and a client More ❯

JOB TITLE: IT Service Desk Analyst LOCATION: Swindon SALARY: £26,000 - £27,000 | On Target Bonus WAY OF WORKING: Hybrid THE BUSINESS: Our client is a leading financial services organisation supporting a nationwide network of independent financial advisers. They provide the technology, tools, and expertise that enable advisers to deliver trusted financial planning and investment advice to clients … across the UK. THE IT SERVICE DESK ANALYST OPPORTUNITY: You’ll be joining a busy IT Service Desk that sits at the heart of the business, providing first-class support across desktop and application systems. The team focuses on developing skills, improving processes, and helping users resolve more issues first time. We’re looking for someone enthusiastic … and adviser firms. The role offers hybrid working, with time split between home and our Swindon office. RESPONSIBILITIES Deliver outstanding customer support, ensuring every interaction meets high standards of service and satisfaction. Log and manage IT incidents and requests accurately, prioritising and resolving tickets within agreed SLAs. Diagnose and troubleshoot technical issues remotely across a range of systems including More ❯

IT Service Desk Analyst - 1st Line - Liverpool Service Desk Analyst/1st Line IT Support Analyst with strong experience in an IT helpdesk or support role is required by a leading company in central Liverpool. In this role, you will be the first line of support for IT issues across the firm, using your technical … to pay a starting salary of £25,000 - £27,000 + benefits. To apply press apply now or send your CV to faye . landells @ circlerecruitment . com Keywords - Service Desk/Helpdesk/IT Support/1st Line/Liverpool Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus More ❯

IT Service Desk Analyst – £30,000 to £35,000 - Salisbury or Witney Are you an experienced IT Support professional looking for your next step? My client, a well-established law firm, is seeking an IT Service Desk Analyst to join their growing internal IT team. This is a fantastic opportunity to work in a professional environment … all IT issues, providing first-line technical support to users across the business. You'll diagnose and resolve hardware, software, and networking issues, log and manage tickets through the service desk, and escalate more complex problems when needed — all while delivering exceptional customer service. You'll also contribute to training, documentation, and collaboration with 2nd line teams to keep … systems running smoothly. Experience Needed: Experience in an IT service desk or technical support role (ideally 3–4+ years) Strong knowledge of Windows OS, Microsoft 365, Entra, Intune, Active Directory & Teams Excellent communication and problem-solving skills Calm, customer-focused approach and willingness to learn Bonus: experience with SolarWinds, BigHand, Partner, Oyez, IRIS/Sage, or TeamViewer The client More ❯

Service Desk Analyst – Hybrid (Reigate) | £41,800–£43,000 + Bonus (15%) Join a dynamic IT team delivering high-quality first- and second-line support across a hybrid workforce. You’ll keep users productive, systems secure, and services running smoothly. What You’ll Do Provide first/second line support and manage incidents via the IT Service … working with InfoSec where needed. Produce reports, support compliance tasks, and identify improvements/automation. Create documentation and deliver user training. What You’ll Bring Solid IT support/service desk experience. Strong knowledge of Microsoft 365, Windows 10/11, mobile OS, Intune, Entra ID/Azure AD. Understanding of networking basics and security tools (Defender, Mimecast, DLP … + up to 15% bonus 27 days holiday + bank holidays Generous pension & £500 benefits allowance Private medical (after 1 year), income protection, death in service Employee car scheme, EAP, enhanced family benefits Hybrid working (4 days onsite) Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the More ❯

The Role Whether it’s a nurse in Shanghai or a mental health specialist in Plymouth, our Service Analysts provide exceptional support to our users across the world. We pride ourselves on providing great customer service. In this role, you will be helping healthcare professionals to give the best care to their patients. In the NHS alone our experienced … improve patient care. You will also play a key role in managing the launch of innovative products and solving complex customer issues. No experience is required to join our Service Analyst team and your career will progress rapidly in this role. Our Service Analysts are frequently involved in key meetings with senior NHS leaders, working on a More ❯

IT Service Desk Analyst Be the friendly face of Tech Support. Join the team as an IT Service Desk Analyst! Are you passionate about helping people solve their tech challenges Do you enjoy working in a collaborative team where every day brings new opportunities to learn and make a difference We're looking for 2 x … enthusiastic IT Service Desk Analysts to join the team in Cardiff and be the first point click apply for full job details More ❯

Job Title: Service Desk Analyst Location: Cardiff, Wales Salary: £23, £26,000 Contract type: Permanent #LI-Hybrid About the role This position sits on the ARO Services Service Desk Team of the Cloud, Cyber, and IT (CCIT) Business Unit, reporting to the Front Line Services Manager. The ARO Services function oversees both Professional and Managed Services across … all technical domains. We're looking for a proactive and experienced Service Desk Analyst to join our team and provide exceptional customer support. In this role, you'll manage our monitoring software, troubleshoot issues, log calls, and resolve support queries quickly and efficiently. You'll handle inbound calls, emails, and service requests, providing first-line support and … escalating unresolved issues to the relevant teams. The ideal candidate will be an enthusiastic communicator with a strong customer service focus, quick-thinking, and detail-oriented. Experience with troubleshooting or technical support is a plus, but most importantly, we're looking for someone eager to learn and make an impact. You'll be part of a supportive team, and More ❯

Service Desk Analyst, O365, SCCM, Win11, Hybrid Our client, a leading and reputable organisation, is looking to hire a Service Desk Analyst to provide 1st and 2nd line support for all Incidents and Service Requests. This is a hybrid role that requires support to be provided face to face onsite as well as providing remote … on site. Please note, engagement via Umbrella Company Only; all taxes & NI deducted at source. General responsibilities: - Supporting IT Services (Incident Management/Request Fulfilment) Ensure all incidents and service requests are successfully logged and accurately identified, categorised, prioritised and diagnosed. Work with third parties and colleagues to investigate, accurately diagnose, analyse & resolve IT issues. Knowledge of and experience … welcoming, friendly, customer focussed and professional attitude to all users. Maintain good working relationships with end users and departments within the organisation. Technical skills: - Relevant experience in a similar Service Desk support role ITIL Windows 11 support and installation MS Office and Office 365 skills Client patching and collection management using SCCM. Active Directory account admin. Experience providing PC More ❯

We have an immediate opening for a IT Field Service Analyst within our Southampton office for an initial 6 month fixed-term contract. Suitable applicants should have previous experience providing 2nd line IT support within a professional services business, with strong foundation skills across the End-User Computer environment. The successful applicant will be supporting approximately 600 users … well as providing support to the IT project teams. You will share problem resolution and ideas for colleagues in your office with the support of a team of Field Service agents in each of our other offices, and contribute to a central knowledge base and best practice processes. The role reports to the IT Field Services Team Leader. An … eye for best practice, organisation and a passion for IT and client customer service is more important than specific technical specialism, although you will need to demonstrate a good breadth of experience in providing IT technical support. Given the nature of the role we do require attendance in our Southampton office (Chandlers Ford) from Monday to Friday. Occasional travel More ❯

needs more excellent minds to challenge the status-quo and help it reach new horizons. Where you come in? Are you passionate about delivering a high-quality user-centric service? As a Service Desk Analyst, you will be an essential part of the Service Desk team, ensuring the smooth and efficient delivery of technical support across … the organisation. You'll be responsible for logging and resolving incidents and service requests, providing first-line support with accuracy and professionalism, and maintaining a strong focus on customer satisfaction. This hands-on role blends technical troubleshooting, problem-solving, and service management awareness in a fast-paced environment. You'll contribute to knowledge management by using and updating … internal documentation and promoting self-service tools to users. Working closely with experienced colleagues, you'll have the opportunity to develop your skills, share insights, and help shape a responsive, user-focused Service Desk function. What you will be doing Incident & Request Resolution: Log, triage, and resolve service requests and incidents within SLAs, escalating when needed Colleague More ❯

Job Title: IT Service Management Analyst Location: Newcastle Purpose of Role Provide a key link between the various functions of IT from an internal and external vendor and relationship aspect. Key Responsibilities Monitor IT budgets, perform variance analysis, and report risks/issues. Raise and track licensing issues for IT services and projects. Support procurement for services and … Maintain accurate supplier details and payment records. Contribute to process improvements and IT governance standards. Support IT onboarding for new businesses/sites. Skills & Experience Strong understanding of IT service and contractual processes Experience in budgeting, forecasting, and variance analysis. Excellent stakeholder management and communication skills. Analytical mindset with attention to detail. Keen interest in IT service deployment More ❯

closing date: commencing 12.12.2025 - Interview expected to take place in the week following shortlisting: commencing 22.12.2025 - Bradford Teaching Hospitals NHS Foundation Trust are seeking a talented and dedicated IT Service Desk Analyst to join our dynamic onsite team. As an IT Service Desk Analyst, you will be responsible for providing technical support and assistance to our … internal users, ensuring smooth operation of our IT systems and delivering excellent customer service. The successful applicants will join a busy Service Desk and will play a key part in supporting the trusts 6,000+ staff and various key services. You will be required to work both as part of the team and as an individual. You must also … using the SupportWorks incident workflow system. To use the appropriate network administration tools to create, amend, administer user accounts and perform network administration. Monitor open calls against agreed SLAs (Service Level Agreements) and chase progress with assigned technicians as appropriate. Manage the user experience and their expectations by keeping them updated on the status of their reported incident. Agree More ❯