26 to 50 of 126 Service Analyst Jobs

Service Desk Analyst - 24/7 Shift Rota This role provides 1st line technical support to our customers, troubleshooting problems remotely (by telephone, email, or remote access) or scheduling Field Engineers to provide on-site break-fix support. Service Desk Analyst tasks and responsibilities will include … Ensuring tickets are resolved in accordance with service level agreements (SLAs) Always providing excellent customer service, striving to exceed client and business expectations Liaising with other internal departments and external partners to resolve tickets when required On occasion, assisting the Helpdesk Scheduling Assistant with scheduling Field Engineers ...

Service Desk Analyst - Leeds (100% onsite, 5 days a week) - £25,000 – £35,000 + up to 20% bonus The Opportunity We’re looking for an enthusiastic and driven Service Desk Analyst to join a fast-paced IT support team based in Leeds. This … Doing Providing 1st and 2nd line support to end users across the business Handling 20–40 tickets per day in a busy service desk environment Troubleshooting issues across hardware, software, and network access Supporting users with: Windows and Mac OS Office 365 Active Directory VPN connectivity Mobile devices Managing ...

Service Desk Analyst Location: London (Westminster) - 3 days on-site per week Contract: 3-month initial contract, with potential extension until March 2027 Clearance: SC or eligible Our Client, a reputable government department, is hiring for a Service Desk Analyst to support their busy IT team. … doing: * Providing first-line support for all client staff via phone, email, remote tools, and in person. * Logging, reviewing, and resolving incidents and service requests using ServiceNow. * Carrying out initial analysis and troubleshooting, escalating issues to desktop support when necessary. * Maintaining accurate documentation and support knowledge bases to improve ...

Cloud Service Delivery Analyst - 6 Months - £565 per day inside IR35 - Hybrid - Portsmouth Area Office We are looking for a Cloud Service Delivery Analyst to support the delivery and continuous improvement of cloud services in a fast-paced IT environment. This role plays a key part … major transformation programme, helping evolve service delivery practices and supporting the transition to a new IT Operations partner. Key Responsibilities Analyse cloud service usage and produce clear, tailored reports for stakeholders. Act as an escalation point for cloud incidents and support major incident management. Maintain ITIL-aligned processes ...

Service Desk Analyst - Caerphilly - £24,785 + benefits We're working with a growing organisation looking to appoint an Service Desk Analyst to join their Cardiff-based support team. This role will see you providing 1st line technical support to users across a global business, supporting … Microsoft 365 environments, troubleshooting hardware and software issues, and ensuring excellent customer service across the IT function. You'll be joining a collaborative IT team with exposure to a wide range of technologies and the opportunity to develop your technical skills further. Key Responsibilities Provide 1st line IT support ...

Description Service Desk Analyst - Swedish Speaking UK and Ireland Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point … support via phone, portal, chat, and handling non-critical escalations. Youll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. *This is a bilingual position where we are looking for fluent speaking/writing of English and Swedish* Key Responsibilities Address ...

Description Service Desk Analyst - Swedish Speaking UK and Ireland Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point … support via phone, portal, chat, and handling non-critical escalations. Youll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. *This is a bilingual position where we are looking for fluent speaking/writing of English and Swedish* Key Responsibilities Address ...

Description Service Desk Analyst - Swedish Speaking UK and Ireland Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point … support via phone, portal, chat, and handling non-critical escalations. Youll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. *This is a bilingual position where we are looking for fluent speaking/writing of English and Swedish* Key Responsibilities Address ...

Description Service Desk Analyst - Swedish Speaking UK and Ireland Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point … support via phone, portal, chat, and handling non-critical escalations. You ll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. This is a bilingual position where we are looking for fluent speaking/writing of English and Swedish Key Responsibilities Address ...

Description Service Desk Analyst - Swedish Speaking UK and Ireland Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point … support via phone, portal, chat, and handling non-critical escalations. You’ll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. *This is a bilingual position where we are looking for fluent speaking/writing of English and Swedish* Key Responsibilities Address ...

Service Desk Analyst Abingdon - Onsite (1 day remote) 3 Month Temp Contract £150 - £175 per day: MARS has partnered a leading specialist consultancy firm to hire in a temp IT Service Desk Analyst on a 3-month temp contract. The Temporary IT Service Desk Analyst ...

Summary Description: The Service Control/Operations Methodology at Client generally consists of the following disciplines: Service Desk Access Management Asset and Configuration Management Incident/Problem/Change Management The Service Desk Analyst is specific to the Service Desk Function at Client through … Help Desk. The Service Desk Analyst role is to ensure resolution, reporting and triage for the Information Technology Division in regards to all IT problems and requests. This position provides on-call rotation support 24x7x365 along with onsite departmental coverage during both core and non-core hours including ...

Service Desk Analyst Location: Belfast Salary: £28,000 - £30,000 Type: Permanent We are working with a well-established Belfast-based organisation seeking a Service Desk Analyst to join their internal IT team. This is an excellent opportunity for an IT support professional looking to develop … their career in a structured service desk environment supporting a wide range of users and technologies. The Role You will be responsible for providing 1st and 2nd line IT support, ensuring incidents and service requests are resolved efficiently while maintaining high service standards across the business. ...

Service Desk Analyst 3-Month Initial Contract 100% On site in Eastleigh £21.35 p/h (Umbrella) Start ASAP Your new company You'll be joining a dynamic and supportive IT team within a public sector environment, where technology plays a key role in enabling operational efficiency … service delivery. The team is committed to providing high-quality support and ensuring users get the most from their ICT systems. Experience: Previous experience working in a service desk or IT support environment. Handling incidents and service requests using ITSM tools Experience supporting Microsoft Windows and Office ...

Service Desk Analyst Location: Rushmere Department: IT Pilgrim's Europe We're looking for a Service Desk Analyst to join our 24/7 European IT Service Desk team, delivering high-quality, customer-focused support across the business. This is an exciting opportunity for someone … passionate about technology, service excellence, and continuous learning. What You'll Do Provide first-class IT support across incidents and service requests Manage and prioritise tickets within agreed SLAs Resolve issues at first point of contact wherever possible Support major incidents and VIP requests Maintain accurate ticket updates ...

Service Desk Analyst (x2) Newcastle upon Tyne (Hybrid Working) Excellent Career Development | Hands-on Project Exposure We’re looking for two Service Desk Analysts to join a friendly, forward-thinking IT team based at our Head Office on Newcastle Business Park. This isn’t your typical “ticket … only” support role — while you’ll play a key part in day-to-day service desk operations, you’ll also gain valuable exposure to a wide range of IT projects and initiatives across the business. If you’re someone who wants to move beyond routine 1st line work ...

Service Desk Analyst Location: Belfast Duration: Permanent, Full Time Salary: £30k per annum REED Technology are delighted to represent an excellent retail organisation who due to growth are seeking to add an additional service desk team member to their team. This busy and diverse IT department … looking for a Service Desk Analyst who will be responsible for Desktop support in a busy Service Desk supporting approx. 1000 staff across 20 locations. My client is seeking a motivated and ambitious individual, who understands the importance of providing high level of Customer Service Support. ...

Senior Service Desk Analyst Reports To: Incident Manager Location: Huntingdon The Service Desk Analyst provides expert-level technical support as the primary escalation point for the First Line team, working proactively to ensure all SLAs are met and customer satisfaction remains high. Serving … partner to the Incident and Service Delivery Managers, you will be responsible for maintaining the integrity of all records within the ManageEngine ITSM system while bridging the gap between technical teams and non-technical stakeholders. By translating complex business requirements into technical solutions and collaborating closely with 2nd Line ...

Service Desk Analyst Full Time Permanent Up to £35,000 per annum We are currently recruiting for an IT Service Desk Analyst on behalf of a growing organisation looking to strengthen its internal IT support team. This is an excellent opportunity for someone with previous helpdesk … support experience who enjoys delivering first-class customer service and resolving technical issues in a fast-paced environment. The Role As the first point of contact for IT-related issues, you will provide first-line support across hardware, software, Microsoft 365, and basic networking. You’ll be responsible ...

Service Desk Analyst (1 line) Up to £33,000 plus excellent benefits Central Milton Keynes, office based. Working Hours: Rotation of 8am-4pm, 10pm-6pm and 2pm-10pm As First Line Service Desk Analyst, you will be part of our clients UK Technical Services Team … will be responding to a variety of incidents and service requests across Storage, Network, Virtualisation, Backup, DR and Microsoft technologies within contracted SLA's. This role Is heavily focused on SLA's and ticket management. We're looking for someone who is able to build strong rapport with ...

platform queries, and develop a strong foundation in electronic trading workflows and controls. As a Fixed Income, Currencies and Commodities Electronic Trading Client Service Analyst/Associate in Fixed Income, Currencies and Commodities Electronic Trading Client Service, you will support Private Bank electronic trading users on proprietary … when identified Contribute to upkeep of FAQs, training materials, and runbooks based on recurring questions and issues Required qualifications, capabilities, and skills Strong client service mindset in a fast-paced, time-sensitive environment Interest in electronic trading, markets, and learning complex workflows quickly Strong attention to detail and diligence ...

Senior Service Desk Analyst Reports To: Incident Manager Location: Huntingdon The Service Desk Analyst provides expert-level technical support as the primary escalation point for the First Line team, working proactively to ensure all SLAs are met and customer satisfaction remains high. Serving … partner to the Incident and Service Delivery Managers, you will be responsible for maintaining th click apply for full job details ...

Description Service Desk Analyst - Swedish Speaking UK and Ireland Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point ...

Description Service Desk Analyst - Swedish Speaking UK and Ireland Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point ...

Description Service Desk Analyst - Swedish Speaking UK and Ireland Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point ...