51 to 75 of 172 Service Analyst Jobs

Job Description Service Desk Analyst Hybrid - Ashford, Belfast or London Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support … via phone, portal, chat, and handling non-critical escalations. You'll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French Key Responsibilities Address and resolve non-major incidents … and service requests, logging all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents to appropriate teams Analyse and resolve hardware/software issues using standard tools and methods Document case details clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards More ❯

Job Description Service Desk Analyst Hybrid - Ashford, Belfast or London Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support … via phone, portal, chat, and handling non-critical escalations. You'll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French Key Responsibilities Address and resolve non-major incidents … and service requests, logging all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents to appropriate teams Analyse and resolve hardware/software issues using standard tools and methods Document case details clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards More ❯

Job Description Service Desk Analyst Hybrid - Ashford, Belfast or London Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support … via phone, portal, chat, and handling non-critical escalations. You'll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French Key Responsibilities Address and resolve non-major incidents … and service requests, logging all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents to appropriate teams Analyse and resolve hardware/software issues using standard tools and methods Document case details clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards More ❯

Job summary Were looking for a dedicated Service Desk Analyst to join our team, providing 24x7 support on a shift basis. This role offers the flexibility of mostly remote working, with occasional travel to our Colchester or Southampton offices. Youll be working a 4 days on/4 days off rota, covering 10.5-hour shifts to ensure continuous … ticket resolution, striving to achieve first-time fixes wherever possible. Youll be responsible for escalating complex issues and coordinating with internal teams and third-party suppliers to meet strict service level agreements (SLAs). Your proactive approach will help keep the Service Desk running smoothly, ensuring both technical and non-technical queries are addressed promptly. Joining Practice Plus … This role is not just a job but an opportunity to grow your IT career within a supportive and rewarding environment. Main duties of the job - Managing incidents and service requests through the Service Desk, providing first-line support and timely escalation. - Monitoring the Service Desk mailbox and unassigned queue to ensure all requests are addressed within More ❯

Senior Service Desk Analyst £150-£175 per day (umbrella) 3-6 month contract Leicestershire Our client is seeking a Senior ICT Service Desk Analyst to provide professional, efficient, and responsive technical ICT support services. This role offers the opportunity to work with a collaborative team whilst delivering excellent customer service through various communication channels. Main … dedicated professional to provide first and second-line technical support across all end-point devices. You'll support their team to deliver efficient day-to-day operations within agreed Service Level Agreements whilst managing expectations of partners and stakeholders. Key Responsibilities Support, maintain and develop our client's ICT end point devices including computers, laptops, tablets, and smartphones Provide … technical expertise to end users and ICT colleagues Deliver excellent customer services using telephone, face to face, email, video, and instant messaging Work within agreed ISO/ITIL/Service Desk Institute management processes including Service Level, Incident, Problem, Change, Capacity, Configuration and Release management Procure ICT hardware, software and services whilst ensuring software licensing compliance Create high More ❯

Role Purpose: The Service Desk Analyst provides first-line technical support across the organisation, ensuring incidents and service requests are effectively managed, escalated, and resolved. The role involves close collaboration with colleagues, third-party providers, and end users to deliver excellent customer service, maintain IT operations, and support continuous improvement across IT services. Key Responsibilities: Log … categorise, and resolve incidents and service requests, ensuring clear communication with users. Escalate issues appropriately and manage major incidents in line with agreed processes. Provide outstanding customer service, maintaining accurate records and regular updates. Support problem, change, and project management activities, representing the Service Desk where required. Manage and document IT assets, processes, and knowledge bases. Contribute … the development of Microsoft Power Apps and other productivity tools. Work to agreed shift patterns, including occasional weekend and on-call duties. Key Skills & Experience: 5+ years’ experience in Service Desk or technical support roles. Strong knowledge of Microsoft Windows 11, Office 365, Active Directory, and SCCM. Familiarity with ITIL framework and ITSM systems (e.g., Freshservice, ServiceNow). Proven More ❯

We are recruiting for a Service Desk Analyst to join the IT team at our Head Office in Lutterworth. As a Service Desk Analyst, you will provide consistent, excellent, and trusted end-user support to >700 colleagues across our UK business. Key day to day tasks will include - Incident Management, Request Fulfilment (including Starter Mover Leaver … processes - SML), maintenance and audit tasks, and maintenance of the knowledge base. Effective prioritisation and strong customer service skills are essential. In return you will receive a Competitive Salary from £27,000 DOE 25 Days annual leave plus bank holidays, Westfield Health Cash Plan, Life Assurance, Auto Enrolment Pension Scheme & Lifestyle Benefits - Discount on selected on high street stores. … Responsibilities include: ? Logging and managing incidents, access management and requests from internal users via ServiceNow "self-service" portal & high priority telephone calls. ? Provide 1st/2nd line technical support - Basic troubleshooting of IT related incidents & problems. ? Supporting users with hardware, software, telephony & cloud applications. ? Responsible for ensuring all tickets raised contain a suitable amount of detail for further support More ❯

IT Service Desk Analyst - Chelmsford IT Service Desk Analyst strong experience in a 1st/2nd line IT helpdesk or support role, is required by a leading company in Chelmsford. In this role you will be the first line of support for IT issues across the firm, using your technical expertise to troubleshoot and resolve employee … Unfortunately, my client is unable to offer sponsorship for this position. You must have full unrestricted right to work in the UK to be considered for this role. Keywords - Service Desk/Helpdesk/IT Support/1st Line/Chelmsford Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus More ❯

IT Service Desk Analyst - Chelmsford IT Service Desk Analyst strong experience in a 1st/2nd line IT helpdesk or support role, is required by a leading company in Chelmsford. In this role you will be the first line of support for IT issues across the firm, using your technical expertise to troubleshoot and resolve employee … Unfortunately, my client is unable to offer sponsorship for this position. You must have full unrestricted right to work in the UK to be considered for this role. Keywords - Service Desk/Helpdesk/IT Support/1st Line/Chelmsford Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus More ❯

the message in the cookie banner and may add a link to a relevant policy. If you are unfamiliar with these requirements, please seek the advice of legal counsel.Data Service Analyst page is loaded Data Service Analystlocations: UK-London Office: UKtime type: Full timeposted on: Posted 5 Days Agojob requisition id: R-500879 Job Description Join Our … experience. Every day, we help more than 2.3 million legal professionals focus on their craft. Litera: Less busy work, more of your life's work.Overview: As a Data Services Analyst at Litera, you will be part of a dynamic team that is passionate about driving innovation in the legal technology space. We are looking for a proactive and technically … capable Analyst with strong experience in Microsoft Power Platform, particularly Power Automate, to support and streamline enterprise data migration and integration projects. This role is ideal for a citizen developer who thrives in low-code environments and can bridge the gap between business needs and technical execution. Key Responsibilities: Collaborate with technical and non-technical stakeholders to gather requirements More ❯

IT Service Desk Analyst - 1st Line - Liverpool Service Desk Analyst/1st Line IT Support Analyst with strong experience in an IT helpdesk or support role is required by a leading company in central Liverpool. In this role, you will be the first line of support for IT issues across the firm, using your technical … are looking to pay a starting salary of £24,000 - £27,000 + benefits. To apply press apply now or send your CV to matthew.leach @ circlerecruitment . com Keywords - Service Desk/Helpdesk/IT Support/1st Line/Liverpool Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus More ❯

There's plenty about Topps Group that might surprise you. Like the scale of our Head Office in Leicester. We have Finance, Marketing, Buying, Central Operations, HR, Property, Customer Service and IT all under one roof. Tight-knit teams of talented people working together and working hard to get things done and drive results. But then, would you expect … anything less from an ambitious, dynamic, market-leading, multi-million pound retail business? The Role We currently have an exciting opportunity for an IT Service Analyst to join our IT Service Desk Team based at our Head Office in Grove Park, Leicester. Reporting to the IT Service Desk Manager, you will utilise your IT skills to … deliver world class service to internal stakeholders. The successful candidate will work in a dynamic, hardworking 8-person team to support the company's IT services. Responsibilities include: Ensure that issues that need to be escalated are done so using the set escalation process with clear and concise information on the nature of the issue Support the business ERP More ❯

Genesis10 is currently seeking a Service Management Analyst V for a 12+ month contract role in Eagan, MN. This role is 100% remote. Summary: The Service Management Analyst IT position will be primarily focused on analyzing new IT communications tool options, building requirements to replace our current IT notification tool, and assist in the selection process … feedback, and input in the management of the overall project timeline and support the adoption of the new system. Other duties as assigned. Qualifications: 10+ years of experience with Service Management/ITIL/ServiceNow and IT communications technologies. Needed Skills: ServiceNow, Twilio, 3rd party communications technologies, (Pager Duty, Status Page, etc.), Continuous Integration/Continuous Delivery (CI/… CD) Tools Responsibilities: The Service Management Analyst IT position will be primarily focused on analyzing new IT communications tool options, building requirements to replace our current IT notification tool, and assist in the selection process of a new solution to provide paging to our internal IT teams, and external notifications to Clients and 3rd Party Vendors. Skills include More ❯

IT Service Desk Analyst Hybrid Nottingham 6-12 Month FTC £28,000 Are you passionate about problem-solving and providing first-class IT support? We're looking for a motivated Service Desk Analyst to join a busy, professional IT team on a 6-12 month fixed-term contract. This is a fantastic opportunity to gain exposure … users with a variety of technical issues. What you'll be doing: Acting as the first point of contact for IT support queries Logging, diagnosing, and resolving incidents and service requests Escalating issues when required to specialist teams Supporting user account administration (Active Directory, Exchange 365) Troubleshooting across Windows, Microsoft Office, laptops, and mobile hardware What we're looking … for: Experience in an IT support or service desk role Knowledge of Active Directory, Exchange 365, Windows environments, and SCCM Strong communication and interpersonal skills - able to support users at all levels Ability to stay calm under pressure and manage competing priorities ITIL foundation (desirable but not essential) The details: Contract: 6-12 months fixed-term Salary More ❯

Job Title: Service Desk Analyst/1st Line Support Location: Theale, UK Type: Full-Time (Mon-Fri, 40 hours/week) Reports to: Service Desk Manager Overview We're looking for a proactive and customer-focused Service Desk Analyst to join our ServiceNow team. You'll be the first point of contact for technical support … sessions and creating user-friendly content like the "Tech Tuesday" tips newsletter. This role requires strong communication skills, attention to detail, and a genuine passion for IT support and service excellence. Key Responsibilities Provide first-line IT support for hardware, software, and applications (Windows 10/11, M365, etc.) Manage tickets from creation to resolution or escalation Troubleshoot issues … and hybrid environments (on-prem/Azure) Good understanding of networking basics (IP, DNS, WiFi, etc.) Experience with Active Directory, SCCM, Intune, and EUC management Excellent communication and customer service skills Able to explain technical issues to non-technical users Fluent in written and spoken English Desirable: Exposure to automation, scripting, or low-code tools (e.g. Power Platform) Experience More ❯

Job Title: Service Desk Analyst/1st Line Support Location: Theale, UK Type: Full-Time (Mon-Fri, 40 hours/week) Reports to: Service Desk Manager Overview We're looking for a proactive and customer-focused Service Desk Analyst to join our ServiceNow team. You'll be the first point of contact for technical support … sessions and creating user-friendly content like the "Tech Tuesday" tips newsletter. This role requires strong communication skills, attention to detail, and a genuine passion for IT support and service excellence. Key Responsibilities Provide first-line IT support for hardware, software, and applications (Windows 10/11, M365, etc.) Manage tickets from creation to resolution or escalation Troubleshoot issues … and hybrid environments (on-prem/Azure) Good understanding of networking basics (IP, DNS, WiFi, etc.) Experience with Active Directory, SCCM, Intune, and EUC management Excellent communication and customer service skills Able to explain technical issues to non-technical users Fluent in written and spoken English Desirable: Exposure to automation, scripting, or low-code tools (e.g. Power Platform) Experience More ❯

Client Service Analyst (Ask JPMC Help Bar) Why you should apply for a job to JPMorgan Chase: 61% say women are treated fairly and equally to men 77% say the CEO supports gender diversity Ratings are based on anonymous reviews by Fairygodboss members. Position summary wareness initiatives Takes new customers through the onboarding process and guides them through … and priorities to support employees Required qualifications, capabilities, and skills Relevant experience or equivalent expertise in customer success or a relevant domain area Demonstrated ability to deliver exceptional customer service with a strong desire to help customers succeed Proven experience successfully engaging customers using strong verbal and written communication skills with an ability to articulate complex concepts in a More ❯

IT Service Desk Analyst Benefits: Competitive salary with excellent benefits package Hybrid working (2 days in office/3 days remote) Generous pension contributions and bonus scheme Car scheme for employees and family Private medical cover, wellbeing support, and onsite gym 25+ days holiday plus volunteering leave Flexible working and extensive training opportunities About the Role: We're … seeking a skilled, customer-focused IT Service Desk Analyst to join a busy support team within a well-established financial services company. You'll provide 1st line technical support and occasionally 2nd and 3rd line support, for internal teams and partners. The IT Team: You'll be part of the Business Technology Services team, which provides technology and … and more. The team supports UK and European operations, ensuring technology helps and protects the business. Key Responsibilities: Log, prioritise, and resolve technical issues and requests Deliver excellent customer service across multiple channels Escalate and manage major incidents appropriately Support change and problem management processes Assist with projects and improve internal tools like Power Apps Maintain accurate documentation and More ❯

Service Desk Analyst We are looking for a Support Analyst with knowledge of Active Directory as well as general Windows support to work as part of a team supporting clients across the UK. The role will be to preform daily tasks, maintain systems and networks for clients as well as small low-level projects. This is an More ❯

IT Service Desk Analyst – Global Law Firm I’m working with a leading sector-focused, global law firm that’s looking to add an IT Service Desk Analyst to their team. This is a great opportunity for someone with proven IT support experience to step into a fast-paced, professional services environment and play a key More ❯

We have an opportunity for an IT Service Local Delivery Analyst to join our team in Hurn. This is a full time, fixed term role until September 2026 which will be primarily office based. The starting salary is £39,000 - £42,000 depending on experience. The Role: As an IT Service Local Delivery Analyst you'll … and operation of the organisation's devices, infrastructure and applications. You'll ensure that our IT support tickets are resolved as efficiently and effectively as possible. Working within operating & service level agreements (SLA) and utilise service desk tools (ITSM system, knowledge system, monitoring etc) to ensure all interactions are accurately logged, prioritised, categorised and resolved. This role will … provide support for end user computing across all SNG locations. Acting as an escalation point for the central IT service delivery team as well as providing local hands-on support for the wider CIO teams. Due to the travel involved you will need to hold a full and valid UK Driving Licence and have your own vehicle . What More ❯

Job Title: 2nd Line Service Desk Analyst! Location: North Northants (with travel between offices in Corby, Kettering, Thrapston, and Wellingborough) Hourly Pay: £15.17 Length of Assignment: 3 months Monday to Friday 37.50 Working hours: 8:30- 17:00 This is an office-based role About the Role Are you an experienced IT Support professional looking for a rewarding … role within local government? Opus People Solutions on behalf of North Northants Council is seeking a dedicated 2nd Line Service Desk Analyst to join IT Service Desk team. You will be instrumental in supporting our transformation journey as we unify our systems and improve service delivery across all council offices. The successful candidate will provide high … technical advice. Maintain and update asset management records. Create support documentation and deliver user training. Assist with council projects such as hardware deployments and application rollouts. Provide outstanding customer service and communication across all levels of the organization. Support travel between council offices and participate in council events and meetings as required. The ideal candidate will have: At least More ❯

Service Desk Analyst/2nd Line Engineer An excellent contract opportunity has arisen in Wakefield for a 2nd Line Engineer/Technical Support Engineer/Service Desk Analyst for an initial period of 3 months. The successful candidates will join an existing IT Service Desk Team of engineers, providing effective technical support to users in … software and various other applications. To act as the first point of contact for users and suppliers for all IT support queries and issues. Ensure that all Incidents and Service Requests are logged correctly in the IT Service Management Tool. Provide support for end user devices, OS, printers, peripherals, MS Office and bespoke applications and user connectivity Work … SLA’s Assign or escalate issues to the appropriate team/third party for assistance when required We are looking for candidates with previous experience working on an IT Service Desk, ideally in an ITIL environment with a positive “can do” attitude and good analytical, problem solving and communication skills. Good understanding in Ms office suite applications, desktop operating More ❯

The Role Whether it’s a nurse in Shanghai or a mental health specialist in Plymouth, our Service Analysts provide exceptional support to our users across the world. We pride ourselves on providing great customer service. In this role, you will be helping healthcare professionals to give the best care to their patients. In the NHS alone our experienced … improve patient care. You will also play a key role in managing the launch of innovative products and solving complex customer issues. No experience is required to join our Service Analyst team and your career will progress rapidly in this role. Our Service Analysts are frequently involved in key meetings with senior NHS leaders, working on a More ❯

Service Desk Analyst - Tier 1 Permanent York - Hybrid working - 2 days a week on site My client is undergoing an exciting IT transformation and as such has a requirement for additional Support in the team. This role is a great opportunity for a recent graduate or someone looking to make their first step within IT support. Full training More ❯