101 to 125 of 128 Service Delivery Manager Jobs

locations around the world with clients across four continents. What you'll do and what we offer The Senior SDM manages client relationships, ensures service excellence, and drives business growth. They lead teams, oversee service delivery, and act as a trusted advisor, meeting SLAs/KPIs and … resolving issues proactively. Key Responsibilities : Onboard clients, manage expectations, and serve as an escalation point. Ensure service alignment with business goals and identify upsell opportunities. Lead teams, approve deliverables, and maintain SOC compliance. Manage risks, forecast resources, and drive operational excellence. We'll provide you with the opportunity to … product knowledge, proactive risk management, and commercial decision-making. Effective communication, team leadership, and alignment with company culture. Key Skills and Qualifications: ITIL-certified Service Management professional (v3/v4, intermediate/expert preferred). Proven under pressure, adept at managing client and internal expectations. Mentors Service Delivery More ❯

locations around the world with clients across four continents. What you'll do and what we offer The Senior SDM manages client relationships, ensures service excellence, and drives business growth. They lead teams, oversee service delivery, and act as a trusted advisor, meeting SLAs/KPIs and … resolving issues proactively. Key Responsibilities : Onboard clients, manage expectations, and serve as an escalation point. Ensure service alignment with business goals and identify upsell opportunities. Lead teams, approve deliverables, and maintain SOC compliance. Manage risks, forecast resources, and drive operational excellence. We’ll provide you with the opportunity to … product knowledge, proactive risk management, and commercial decision-making. Effective communication, team leadership, and alignment with company culture. Key Skills and Qualifications: ITIL-certified Service Management professional (v3/v4, intermediate/expert preferred). Proven under pressure, adept at managing client and internal expectations. Mentors Service Delivery More ❯

Role: Service Delivery Manager Location: London, UK (Onsite) Type: Permanent Responsibilities: Experience in hardcore infrastructure management, not just process management. Handle service desk, end-user services, and datacenter teams. Collaborate with offshore teams. Domain knowledge in Azure and AWS cloud environments. Work on migration and transformation … working with customers on-site. Bachelor’s degree or equivalent certifications. Minimum of 5 years hands-on experience in Infrastructure Operations, Network Operations, and Service Desk. Experience in project/program management in relevant areas like Service Desk, Infrastructure Planning, and Network Planning. Specific experience in onshore/ More ❯

in London, we have seven office locations around the world with clients across four continents. What you'll do and what we offer The Service Delivery Manager oversees the delivery of Aptitude's products, ensuring contractual obligations are met while fostering strong client relationships. Acting as … . Allocate and oversee resources, manage distributed teams, and ensure adherence to best practices. Build strong relationships with internal teams and clients to optimize service delivery. Conduct planning, retrospectives, and performance reviews while identifying and implementing improvements. Provide detailed internal reporting, manage risk, and maintain SOC compliance. Align with … options What we're looking for Skills and Behaviours : Management & Problem Solving : ITIL-certified with strong organizational, critical thinking, and people management skills. Client Service : Ability to simplify problems, deliver succinct feedback, and ensure high client satisfaction. Communication : Proficient in English, with excellent report writing, presentation, negotiation, and active More ❯

in London, we have seven office locations around the world with clients across four continents. What you'll do and what we offer The Service Delivery Manager oversees the delivery of Aptitude’s products, ensuring contractual obligations are met while fostering strong client relationships. Acting as … . Allocate and oversee resources, manage distributed teams, and ensure adherence to best practices. Build strong relationships with internal teams and clients to optimize service delivery. Conduct planning, retrospectives, and performance reviews while identifying and implementing improvements. Provide detailed internal reporting, manage risk, and maintain SOC compliance. Align with … options What we're looking for Skills and Behaviours : Management & Problem Solving : ITIL-certified with strong organizational, critical thinking, and people management skills. Client Service : Ability to simplify problems, deliver succinct feedback, and ensure high client satisfaction. Communication : Proficient in English, with excellent report writing, presentation, negotiation, and active More ❯

Delivery Oversight Manage the budget, demand, and capacity for DevOps & MSP, ensuring alignment between planned and actual outcomes. Define and track delivery planning, including cross-domain resource allocation. Analyze staff time distribution across support, small changes, and projects to assess the level of MSP involvement. Support the DevOps … Director in financial and budgetary management. Quality & Service Monitoring Enforce process discipline across IT, Business, and MSP, applying a continuous PDCA (Plan-Do-Check-Act) cycle to standard practices from demand to deployment. Collaborate with Quality Management to ensure high standards in deliverables and code quality. Conduct monthly reviews … of service performance reports, SLA compliance, and key performance indicators (KPIs) with the MSP counterpart and IT domain lead. Drive continuous improvement initiatives based on service reviews, addressing areas such as support ticket volumes, backlog aging, and problem management. People Management: Building a High-Performance Team Evaluate team More ❯

Join to apply for the Senior Manager, Service Delivery role at Zayo Europe . Company Description Zayo’s journey has been guided by an aspirational vision for connectivity. Our founders were veterans of the companies that constructed the earliest backbone of the Internet. They understood that truly … and are now a market leader in operating and managing fibre networks. Responsible for the Strategic and Large Projects Team, the effective management and delivery of strategic/complex/large scale customer deliveries, site exits and internal projects. Establishing and maintaining an effective communication flow with cross-functional … business standards and always conduct self with the greatest degree of professional integrity. Undertake any other ad-hoc duties as deemed appropriate by Line Manager/Director. Qualification Requirements Minimum of 5 years’ experience with demonstrable achievements in a telecommunications engineering or project management environment. Practitioner level certification in More ❯

to include any necessary hardware, software, and ancillary components to support enterprise level programs and environments in alignment with compatible industry best practices. CyberSecurity Service Delivery Manager Peraton is seeking highly qualified candidates to fill program and task order leadership positions for the upcoming Missile Defense Agency More ❯

systems to ensure statutory, policy and contractual commitments are met. Managing the risk register for DC infrastructure and operations, working with the CBRE Capacity Manager to develop and implement treatment plans to mitigate risks. Engaging with customers and managing customer expectations during project delivery. To create and host customer … to management team meetings, briefings, consultation forums, correspondence, publicity, monthly and ad-hoc reporting and other publications, as appropriate. Responsible for developing and implementing service delivery processes and procedures that interfaces with the sales and operation processes to enable smooth services provisioning. Serving as the primary point of … contact with customers throughout the onboarding and fit-out process, and customer BAU services requirements. Ensure Early Access, Ready for Service, and other customer contractual requirements are met; coordinate with internal teams to track and maintain compliance with all contract obligations. Work with the design team and the customer More ❯

critical systems which help our clients keep us all safe and secure. We bring innovation to our clients using proven and emerging technologies, agile delivery processes and our deep expertise across the breadth of space, defence, intelligence, aerospace and maritime, all underpinned by our end-to-end cyber capability. … position will be a working out of our office in Lincoln. Your future duties and responsibilities You'll work closely with leadership to drive service excellence by sustaining and enhancing a bespoke LAN environment. Your focus on continuous improvement and effective change management will ensure that critical network services … delivered reliably, meeting the evolving needs of our clients. Key Responsibilities: • Introduce and manage SLAs and KPIs on behalf of the CIS Department. • Capture service delivery performance through varied service reports measured against agreed SLAs and KPIs. • Lead or consult on continuous service improvement initiatives. • Facilitate More ❯

critical systems which help our clients keep us all safe and secure. We bring innovation to our clients using proven and emerging technologies, agile delivery processes and our deep expertise across the breadth of space, defence, intelligence, aerospace and maritime, all underpinned by our end-to-end cyber capability. … position will be a working out of our office in Lincoln. Your future duties and responsibilities You'll work closely with leadership to drive service excellence by sustaining and enhancing a bespoke LAN environment. Your focus on continuous improvement and effective change management will ensure that critical network services … delivered reliably, meeting the evolving needs of our clients. Key Responsibilities: • Introduce and manage SLAs and KPIs on behalf of the CIS Department. • Capture service delivery performance through varied service reports measured against agreed SLAs and KPIs. • Lead or consult on continuous service improvement initiatives. • Facilitate More ❯

PLEASE NOTE THIS ROLE REQUIRES 50% ONSITE IN BELGIUM AND CURRENT SECURITY CLEARANCE Mission-Critical IT Role in the NATO Domain – Infrastructure & Service Management Lead | Brussels Area | €450-475p/d euros | Outside IR35 Are you ready to step into a strategic IT leadership role supporting critical NATO … operations? We're seeking a proactive Infrastructure & Service Management Lead to manage and enhance essential IT services and systems. Based near Brussels (Braine-l’Alleud), this hybrid role (50% on-site) puts you at the heart of a secure, high-impact environment where your work will truly matter. Key … Responsibilities: Own infrastructure readiness and maintain service levels aligned with SLAs. Lead engineering support delivery and ensure quality outcomes for the customer. Manage Configuration and Change Management processes with precision. Conduct periodic risk and obsolescence assessments and launch proactive projects. Lead service transitions and drive continual service More ❯

managing the IT support team to provide the business with modern, resilient IT Infrastructure. It will also involve implementing strategies and solutions to enhance service quality and performance across a range of systems. Key Responsibilities Technical Support: Ensure the IT infrastructure is efficient and resilient using a combination of … In-depth troubleshooting, maintenance, and configuration of user support software Continuous Improvement: Identify opportunities for process optimisation and implement solutions to improve efficiency and service quality. Develop and implement IT support strategies and plans that align with organisational goals. Project Management: Assist with project work supporting the Head of … Operational Excellence as required. Scoping out and planning technical projects, ensuring smooth integrations with existing architecture. Service Desk Operations: Oversee the daily operations of the IT Zoho desk, ensuring timely and effective resolution of technical issues. Monitor workloads & ticketing to ensure that the business is supported within the agreed More ❯

and/or recommendations. Work with internal teams to develop strategic marketing plans to ensure IPT products are fully embedded in customers' operations. Customer Service and Satisfaction Key point of contact in all matters relating to client concerns and needs, integrate commercial strategy with Field Advisors/Engineers. Work … directly with clients to optimize their software and service offerings. Ensure delivery of high-quality service, technical support, and project management by working closely with Field Advisors/Engineers. Accountable for soliciting, tracking, and reporting customer feedback via approved system/methods. Build and strengthen client relationships … to achieve long-term partnerships. Upsell and cross-sell IPT products and service offerings to clients. Secure opportunities to expand our services into different areas of customer operations and maximize the value of existing services. Manage and clearly document team performance and delivery. Address unsatisfactory performance or behavior promptly More ❯

Introduction: We are seeking an experienced Technical Manager to join our team and oversee all technical aspects of the ORBIT project. This role will focus on the effective operations and health of the Appian environments provisioned for ORBIT, ensuring adherence to industry best practices, development standards, and supporting DEVOPS … strategic oversight and technical management across all ORBIT-related initiatives. Key Responsibilities: Technical Management & Oversight: Manage and oversee the technical aspects of the ORBIT service delivery. Ensure the effective operation and system health of the Appian environments provisioned to the ORBIT project. Maintain adherence to industry best practices and … Stay up to date with new Appian capabilities and industry trends to ensure cutting-edge technical solutions. Qualifications: Proven experience in technical management and service delivery oversight in a complex IT environment. Extensive experience with Appian platforms and related tools, with a deep understanding of Appian health monitoring More ❯

Job Description We are seeking a qualified professional with experience in IT infrastructure and service management to join our team. The ideal candidate will have a background working in service-based companies and experience with onsite and offshore models. Key Points: Experience working in service-based companies … with the current organization. Bachelor's degree or equivalent certifications. Minimum of 4 years of hands-on experience in Infrastructure Operations, Network Operations, or Service Desk. Experience in Project/Program Management within Service Desk, Infrastructure Planning, or Network Planning. Experience with onshore/offshore models and More ❯

consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity. The Project Kuiper team is looking for a Principal Technical Program Manager with end-to-end system integration experience of satellite, cellular, ground systems, and customer terminals for enterprise managed network services. The role will interface … PhD in Wireless Communications Systems. Experience working directly with enterprise or government customers, leading complex end-to-end system integration and on-site wireless service delivery projects. Experience managing programs across cross-functional teams, building processes, earning trust with stakeholders, and coordinating wireless service development milestones/ More ❯

touch today and let's talk about how we can fast track your career! The Job AVI-SPL provides a portfolio of Onsite Managed Service (OMS) and Video Solutions to multi-industry clients globally. This role is accountable for the management and support of one or more OMS accounts. … Managing the onsite teams, the quality of service, the customer relationship, and responsible for all aspects of post-sale service and support. It requires a proven leader, unflustered in the face of customer issues, experienced at identifying and leading high-performance individuals, comfortable working with a wide variety … customer satisfaction. Day-To-Day Responsibilities: Account Management Complete ownership of assigned accounts ensuring best-in-class service. Develop, adopt and deliver best practice service levels across all teams. Identify, agree and own a progressive Continuous Service Improvement (CSI) programme with customer account and drive change in tandem More ❯

with business objectives whilst maintaining accurate financial control of the Managed Desktop Products. We are looking for an experienced leader, versed in agile product delivery with strong technical acumen and the ability to deliver high-quality, reliable IT services that enable business productivity. As a Product Owner some of … your responsibilities will include: Product Vision: Working in conjunction with the Client Technology Product Manager Develop and communicate a clear product vision and strategy for the End User Estate. Strategic Management: Oversee the complete lifecycle of the laptop and desktop estate, including planning, deployment, and retirement of hardware and More ❯

with business objectives whilst maintaining accurate financial control of the Managed Desktop Products. We are looking for an experienced leader, versed in agile product delivery with strong technical acumen and the ability to deliver a high-quality, reliable IT services that enable business productivity. As a Product Owner some … of your responsibilities will include: Product Vision : Working in conjunction with the Client Technology Product Manager Develop and communicate a clear product vision and strategy for the End User Estate. Strategic Management: Oversee the complete lifecycle of the laptop and desktop estate, including planning, deployment, and retirement of hardware More ❯

onboarding or uplift of services to our clients. This role is one of the first engagements many new customers will have with HSO Managed Service Department. As such, it is seen as a critical role within the department as it sets the tone of our client's relationship with … HSO. JOB FUNCTION Play a key role within 'HSO Managed Services' to ensure a first-class service is delivered to all Customers. Manage the pipeline of service transitions and ensure that all customer and HSP stakeholders are aware of expected timelines and dates for activities so as to … runs in budget and any needs for increased budgets from customers are recognised early and communicated to customers. Ensure any changes in plans or delivery are explained to customers to ensure expectations are set and met. Produce and own a resourcing plan to fulfil upcoming tasks in the most More ❯

About Peraton Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider More ❯

About Peraton Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider More ❯

our behaviours and always focusing on what matters with a commercial mindset. Leading and motivating the Colleague Services team, developing talent and delivering against service level agreements, legal and regulatory requirements and actively seeking user feedback and continuously improving ways of working to optimise service delivery outcomes … user experiences. What you'll bring to the role: Significant experience of leading and shaping colleague services (preferably within a People/HR centralised service model), in a fast paced and regulated environment. Experience of designing and delivering efficient digital first user journeys which provide an engaging user experience More ❯

About Peraton Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider More ❯