101 to 125 of 332 Service Delivery Manager Jobs

Social network you want to login/join with: Our Managed Service team operates services on behalf of clients, adopting and managing their existing IT landscape and supporting the adoption of modern platforms and ways of working. We're dedicated to empowering brilliant people to do amazing things. Our client-centric approach calls for innovative people, with a passion … for continual improvement to join our expanding Service Management Capability and Managed service team to support our continued growth. We are current looking for a Service Delivery Manager to join us. Our Service Delivery Managers will: Lead one or more managed service engagements for BJSS clients. Build strong client relationships which fosters … a partnering approach to Service Delivery Manage the day-to-day operation and support of one or more BJSS clients using ITIL processes e.g. Incident, Request fulfilment, Problem, Access Management, Event, Change Management, Release Management, both from our BJSS offices and at Client sites, as required. Ensure client reported issues are logged and maintained in the service More ❯

Social network you want to login/join with: Our Managed Service team operates services on behalf of clients, adopting and managing their existing IT landscape and supporting the adoption of modern platforms and ways of working. We're dedicated to empowering brilliant people to do amazing things. Our client-centric approach calls for innovative people, with a passion … for continual improvement to join our expanding Service Management Capability and Managed service team to support our continued growth. We are current looking for a Service Delivery Manager to join us. Our Service Delivery Managers will: Lead one or more managed service engagements for BJSS clients. Build strong client relationships which fosters … a partnering approach to Service Delivery Manage the day-to-day operation and support of one or more BJSS clients using ITIL processes e.g. Incident, Request fulfilment, Problem, Access Management, Event, Change Management, Release Management, both from our BJSS offices and at Client sites, as required. Ensure client reported issues are logged and maintained in the service More ❯

provide easier access to quality business data and will invest in the right technology to enable these processes. Why is this exciting for your career as the Data & Analytics Service Delivery Manager? The MBE Programme presents a huge opportunity for colleagues across the technology function to play a central role in the design, shape, delivery and … enterprise wide digital transformation programme. The complexity of the initiative, within a FTSE 250 business, will allow for large-scale problem solving, group wide impact assessment and supporting the delivery of an enablement project to future proof the business. You will have the opportunity to work with colleagues across the business and bring a best practice approach to the … a platform for success and team ship building as Greencore, build, mature, strengthen and bolster their Technology department. What you'll be doing: You will provide the efficient, effective delivery of data and analytics services across the organisation, by ensuring our data platforms, analytics solutions & associated services meet business requirements and service level agreements (SLAs). To drive More ❯

provide easier access to quality business data and will invest in the right technology to enable these processes. Why is this exciting for your career as the Data & Analytics Service Delivery Manager? The MBE Programme presents a huge opportunity for colleagues across the technology function to play a central role in the design, shape, delivery and … enterprise wide digital transformation programme. The complexity of the initiative, within a FTSE 250 business, will allow for large-scale problem solving, group wide impact assessment and supporting the delivery of an enablement project to future proof the business. You will have the opportunity to work with colleagues across the business and bring a best practice approach to the … a platform for success and team ship building as Greencore, build, mature, strengthen and bolster their Technology department. What you'll be doing: You will provide the efficient, effective delivery of data and analytics services across the organisation, by ensuring our data platforms, analytics solutions & associated services meet business requirements and service level agreements (SLAs). To drive More ❯

just over 600 Two Circlers working from eight offices across the world (London, New York, Los Angeles, Miami, Kansas City, Paris, Bern and Melbourne) who work cross-region to service our expanding international client base. See here for some examples of our work. Role Profile: This role will be part of our global Technology Operations team, and based in … our London office. As a Service Delivery Manager you will play a vital role in ensuring colleagues and clients get the best possible Technology experience by applying ITSM knowledge and good practice while influencing the technical teams to remain customer and service focused. This role is an excellent opportunity to further build on your Service Management experience, where you'll be able to shape the service strategy for internal Workplace Technology, taking ownership of incident and problem management, driving proactive support, fostering a culture of continual improvement and managing relationships at all levels, regions and departments so that all Two Circlers are fully enabled to help clients Build the Future of the Sports. More ❯

just over 600 Two Circlers working from eight offices across the world (London, New York, Los Angeles, Miami, Kansas City, Paris, Bern and Melbourne) who work cross-region to service our expanding international client base. See here for some examples of our work. Role Profile: This role will be part of our global Technology Operations team, and based in … our London office. As a Service Delivery Manager you will play a vital role in ensuring colleagues and clients get the best possible Technology experience by applying ITSM knowledge and good practice while influencing the technical teams to remain customer and service focused. This role is an excellent opportunity to further build on your Service Management experience, where you'll be able to shape the service strategy for internal Workplace Technology, taking ownership of incident and problem management, driving proactive support, fostering a culture of continual improvement and managing relationships at all levels, regions and departments so that all Two Circlers are fully enabled to help clients Build the Future of the Sports. More ❯

the Alpha product set. Customers include top investment management, wealth management, banking, and insurance firms. Role and Responsibilities This role supports the growth and complexity of our business, ensuring service levels are maintained, and relationships with clients are strengthened through continuous review and improvement of CRD’s Operations, especially for key strategic clients. The Pod Lead collaborates with Global … and Regional Heads of Delivery to ensure operational control gates are observed, escalating risks as needed. The role also works with On-Boarding, Upgrade teams, Client Management, and the Global Operations Centre to ensure process adherence and effective client lifecycle management. Key responsibilities include process improvement based on data analysis, reporting enhancements, and ensuring platform availability. Key Responsibilities Ensure … for stakeholders and improve case response times. Oversee Incident Management and ensure follow-ups and reviews. General Requirements Minimum 8 years in Financial/Software Services, with experience in Service Management and SaaS environments. Strong analytical skills with experience in ServiceNow and Salesforce. Proven leadership in technical teams and process improvement. Client management experience, especially with senior management. Knowledge More ❯

Technical Service Delivery Managers are responsible for taking ownership of the relationship held with each of their customers and to serve as an interface between the customer and the Rackspace managed services delivery teams. They ensure that their customers technical, administration and specialist operational needs are met. Additionally, they are expected to maximize the strength of the … rapport with the client -identifying and taking advantage of sales, networking and PR opportunities and managing difficult situations to ensure that Rackspace’s reputation for Fanatical Support is upheld. Service Delivery Managers maintain direct contact with customers before and/or after the sale. They support the sales team by developing and maintaining positive customer relations with clients … which can substantially affect service and/or product revenue. Focus of work may be in pre-sale/post-sales or both. Key Responsibilities Building strong partnership relationships with customers Maintain oversight ofIncidents, Changes and Service Requests, co-ordinate Rackspace managed services/Customer teams to deliver within service SLAs. Perform regular incident reviews, proactively tune More ❯

maritime, and industrial organizations, helping to enable a transition to energy efficiency and decarbonization, including through our specialist motors, drives, and control technologies. Job Description As the Lead Industrial Service Delivery Manager , you will play a key customer-facing role and act as single Point of Contact for daily operations. You will deliver top-tier services and … commercial management of enquiries to a set of Industrial customers. You will be responsible for after-sales customer service and managing upgrades to installed bases of GE Vernova equipment. Some of the industries we support are: Metals, Mining, Factories, Renewables, Research & Development, among others. In this role you will focus on: Being the customer advocate and taking a lead … role in dealings with multiple major industrial sector customers. Managing the delivery of Long-Term Service Agreements including reactive and planned maintenance activities of industrial sites. Resolving commercial, technical, and quality issues on multiple contractual arrangements. Ensuring that all commercial procedures are followed together with development of new procedures and project management processes. Registering, compiling, submitting, and negotiating More ❯

practices are put in place to enhance our clients applications and systems ensuring they can perform their daily work on optimised, secure systems while in parallel continuously improving the service, both from a minor feature and service improvement perspective, including the implementation of change to reduce/prevent specific issues, automate processes and improve overall service stability. … The Role The Service Delivery Manager’s role at PA is to be responsible for maintaining & improving the services that we support to maintain client satisfaction. You will ensure that issues are addressed within defined SLA’s; continually look for opportunities to improve our services and report metrics on service performance on a monthly basis. You … metrics coming from the teams, both to help teams improve their throughput and to inform clients and others about how the services are performing. You’ll be experienced at service delivery, breaking down barriers for your team, co-ordinating efforts when high priority issues are raised, developing client relationships and getting into the detail to make things happen. More ❯

them? Can you find potential for improvement in situations? Could you help us develop robust and resilient support processes? We're looking for someone to take on a Technical Service Delivery Manager role, to deliver a market leading customer experience for our ingenious products and platforms. You will help us build and scale our service management … experience as we accelerate our growth. You will potentially work on platforms that form part of critical national infrastructure. The individuals we seek will be an expert in technical delivery management and operational processes. You are likely to operate in a multi-supplier environment, often dealing with a wide variety of stakeholders, therefore your need to be an excellent … communicator, both written and verbal. Qualifications Working knowledge of ITIL Knowledge of IT industry & best practices Understanding of Agile Methodology Proven experience of managing relationships and service levels into enterprise organisations Excellent decision-making ability coupled with leadership skills to bring people with you Strong working knowledge of ServiceNow, Jira and Confluence An enthusiasm for any of the following More ❯

flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions. Primary Purpose Of The Role : The Service Delivery Manager (SDM) will be responsible for the successful project management execution of a number of Services contracts within the UWS Services Portfolio. The SDM will play … a critical role in the successful delivery performance of our services contracts through planning, executing, monitoring and controlling all aspects of the projects. The SDM is accountable for the entire project scope, the project team and resources, the project budget, and the success or failure of the project. To succeed in their role, project managers must be adept at … complex and competing priorities in an effort to achieve desired project outcomes. The The successful candidate will have core experience in the execution of complex projects, ideally within military service contracts. Key Responsibilities And Tasks: Take ownership for all aspects of the service defined against the contracted scope of work Accountable for the project delivery and its More ❯

spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work. Service Delivery Manager is needed with proven experience in service delivery for a high-profile customer’s web site. About the Role: The candidate should have … . A flexible approach to working hours and a willingness to cover periods of on-call support is required for this role. Responsibilities: Co-ordinate & facilitate the contracted eCommerce service to one or more customers. Ensure that escalations and communications are managed in line with documented contract standards. Develop and maintain good customer relationships with the support of the … Account Manager. Be the primary point of contact for the customer and ensure that the contracted scope of service is delivered to contracted SLA’s and that levels of customer satisfaction remain high. Ensure all agreed SLAs are met for incidents & service requests. Develop and maintain a productive and close working relationship with relevant Account Executives. Build appropriate More ❯

Service Catalogue Delivery Manager - SC CLEARED Join to apply for the Service Catalogue Delivery Manager - SC CLEARED role at Experis UK Service Catalogue Delivery Manager - SC CLEARED 1 week ago Be among the first 25 applicants Join to apply for the Service Catalogue Delivery Manager - SC CLEARED role … at Experis UK Service Delivery Manager - Service Catalogue and Integration Management - Must have Actice SC Clearance Are you a driven and experienced Service Delivery Manager with a focus on Service Catalogue and Integration Management looking for a role where you can make a real impact? Join a team dedicated to supporting UK … provide essential Level 3 and Level 4 Technical Engineering , a technical Helpdesk , and Logistics Support , including Obsolescence and Asset Availability Management . You will play a key role in service management for the wider user community. What You'll Be Doing Overseeing Service Delivery Management to ensure seamless operations. Building and maintaining strong customer relationships in a More ❯

Group | B Corp Co-Founder of Areti Group – Climate positive tech recruitment || We’re on a mission to put people and the planet before profit, leaving the... Job Title: Service Delivery Manager Job Type: Full-time About Us: We are a small but dynamic financial services business. We are seeking a skilled Service Delivery Manager to oversee our third-party vendor relationships and ensure seamless service delivery for our finance team and CRM/ERP systems. Key Responsibilities: Vendor Management: Manage relationships with third-party vendors, ensuring they meet contractual obligations and service level agreements (SLAs). Service Delivery: Oversee the delivery of IT services, ensuring they align … with business needs and ITIL V4 best practices. Performance Monitoring: Monitor and report on vendor performance, addressing any issues or discrepancies promptly. Continuous Improvement: Identify opportunities for service improvement and implement changes to enhance efficiency and effectiveness. Stakeholder Communication: Act as the primary point of contact between vendors and internal stakeholders, facilitating clear and effective communication. Risk Management: Identify More ❯

Service Delivery Manager for Network Operations Airbus Belfast, Northern Ireland, United Kingdom Join or sign in to find your next job Join to apply for the Service Delivery Manager for Network Operations role at Airbus Job Description: Subject to the successful closing of the transaction with Spirit, after obtaining relevant regulatory approvals Job Summary … The Service Delivery Manager (SDM) for Network Operations leads the delivery of end-to-end IT services to internal customers, ensuring alignment with business objectives and effective service management practices. This role requires strategic planning, strong leadership skills, and a deep understanding of ITIL processes. The SDM collaborates with cross-functional teams to enhance service quality, drive continuous improvement initiatives, and manage service provider contracts. Key Responsibilities: Ensure Network operations for the site meet or exceed commitments on internal and external Service Level Agreements. Manage and lead outsourced teams to deliver, maintain, and support all Airbus Sites within the IT activity perimeter, ensuring reliable service for Airbus employees. Guarantee quality gates More ❯

Join to apply for the Service Delivery Manager role at Mitel Join to apply for the Service Delivery Manager role at Mitel Get AI-powered advice on this job and more exclusive features. At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will … will give you a profile that you can use for all future applications, and you will be notified whenever a new position that matches your criteria becomes available. The Service Delivery Manager is responsible for ensuring the effective delivery of contracted services to customers, owning the service and operational relationship. They manage service performance … lead regular service reviews, oversee incident and problem resolution, and drive continuous improvement. They also play a key role in contract retention and value realisation. The role ensures customer satisfaction, SLA adherence, and alignment between service operations and business needs. Responsibilities Ensure contractual service levels are met or exceeded, with proactive monitoring and issue management. Lead regular More ❯

Job Description:- We are seeking a dynamic and experienced Service Delivery Manager to lead the service delivery and support desk for a luxury skincare brand undergoing a significant digital transformation. This is an exciting opportunity to be at the forefront of a major revamp in IT support and service delivery for a prestigious … and innovative brand in the luxury skincare industry. The candidate for this role should be technically excellent, with a strong background in IT support, IT infrastructure, and service management, combined with project management skills and the ability to lead and inspire a team. Key Responsibilities Leadership Lead, inspire, and develop strategy for our service delivery and support … Strong understanding of Microsoft Defender, Azure, and supporting cloud environments. Experience with networking, security, and deploying SASE solutions. 3-4 years in infrastructure engineering and 2-3 years in service desk management. Experience working with retail IT environments. Proven ability to manage daily service desk operations, monitor ticket flow, and ensure high customer satisfaction. Technical expertise in ticketing More ❯

customers and know how to connect. At North, we know and value the power of connecting people, skills and technologies in new and exciting ways. Responsibilities Description of Role Service Delivery Manager Responsible for a portfolio of serviced customer accounts across the UK, ensuring services are delivered according to the contract specification and meet agreed KPIs and … Service Levels. As the first point of contact for key serviced clients, the Service Delivery Manager will be responsible for increasing the customer experience and liaising with internal North functions, including the service desk, NOC, PMO and field teams to ensure service excellence. As a customer facing role, a North Service Delivery Manager will own the client service relationship and oversee a range of activities to facilitate seamless service. A North Service Delivery Manager will be expected to maintain excellent customer relationships, a deep client understanding and technical awareness of key supported systems and be able to identify customer issues and needs and work with the More ❯

Senior Service Delivery Manager Position Description Are you a passionate Senior Service Delivery Manager looking to work on impactful projects that improve lives while being part of a globally recognised, award-winning employer? If so, discover where complex meets meaningful, and join CGI as a Senior Service Delivery Manager in the … All applicants must hold or be prepared to undergo National Security Vetting (NSV) to Security Check (SC) level as a minimum. Your future duties and responsibilities As a Senior Service Delivery Manager within CGI's Scotland & Northern Ireland Business Unit, you will be integral to driving service excellence for a key public sector client. This is … a high-impact role where you will take ownership of delivering a new and transformed IT solution. You'll work alongside CGI and client stakeholders to ensure service performance exceeds expectations, aligning with both business needs and contractual obligations. You will lead the delivery of managed services, monitoring performance through key service metrics and proactively managing risks More ❯

about working with creative, passionate, energetic, and friendly people, we would love to hear from you. The role and what you’ll be doing on a daily basis: Our Service Delivery team is expanding, and we are looking for a dedicated Senior Service Delivery Manager to join our dynamic department. This role is hybrid, requiring … Littlefish, we pride ourselves on being a trusted partner for organizations seeking top-tier IT support. Our commitment to quality and customer satisfaction sets us apart. As a Senior Service Delivery Manager, you will manage and deliver all contracted services for our valued customers, ensuring services meet high standards and exceed expectations, thereby driving quality and satisfaction. … You will: Customer Relationship Management: Lead and strengthen strategic relationships with customers, ensuring delivery against SLAs and Service Improvement Programmes. People Management: Provide guidance to field/on-site staff, Service Desk Engineers, and Service Management Office staff. Foster personal and career development for direct reports. Commercial Management: Manage contractual scope, control budgets, and identify upsell More ❯

you're excited about working with creative, passionate, energetic, and friendly people, we would love to hear from you. The role and what you'll be doing daily: Our Service Delivery team is expanding, and we are looking for a dedicated Senior Service Delivery Manager to join our dynamic department. This role is hybrid, requiring … Littlefish, we pride ourselves on being a trusted partner for organizations seeking top-notch IT support. Our commitment to quality and customer satisfaction sets us apart. As a Senior Service Delivery Manager, you will manage and deliver all contracted services for our valued customers, ensuring services meet high standards and exceed expectations. You will: Customer Relationship Management … Lead and develop strategic relationships with customers, ensuring delivery against SLAs and Service Improvement Programmes. People Management: Support and guide field/on-site staff, Service Desk Engineers, and Service Management Office staff. Promote personal and career development for direct reports. Commercial Management: Oversee contractual scope, manage budgets, and identify upsell opportunities. Support account planning and More ❯

have over 1000 highly talented and supportive colleagues (and counting) across a number of regional offices in the UK, Ireland, Benelux, South Africa & Malaysia Responsibilities Be responsible for the delivery of the managed service – SLA’s (KPI’s), and for driving service improvement initiatives that reduce costs and improve service delivery to the customer. Accountable … for the overall service & contractual KPI deliverables of assigned accounts. Work with the aligned commercial account Manager and sales support to recognise new opportunities. Engage account stakeholders to ensure that scope of the service and deliverables are fully understood. Ensure ITIL framework is followed Responsible for ensuring CSATs are completed monthly. Work alongside projects team to ensure … new services are introduced effectively with AIS, focusing on appropriate monitoring, metrics and support in place. Prepare service delivery documentation, including regular internal and external reporting, client satisfaction and meeting minutes. Ensure that all required documentation is updated as required and stored in the correct location. Responsible for management of continual improvement plans across aligned accounts. Responsible for More ❯

Development and UCD Version 1 are a global leader in business transformation. For nearly three decades we’ve grown our expertise in cloud, data and AI, application modernisation and service delivery management. As a consultancy and service provider we focus on our core values to drive our continued growth. We have a technology-driven approach and are … proud to be partnered with Oracle, Microsoft, Red Hat and Snowflake. Service Reliability Group (SRG) is the Managed Services Practice within Version 1. With delivery functions focused across Service Desk, Applications, Database, Platform and Governance, this team supports and collaborates with customers across the UK and Ireland. Job Description The success of the role of the Service Delivery Manager is built on the ‘Trust’ relationship between them and their clients. You may be responsible for several customers, so the ability to build and maintain solid relationships is key to delivering high satisfaction ratings. Manage all 3 sides of the Strategic Triangle – Customer Satisfaction: Employee Engagement; and Profitability Monthly and quarterly forecasting of team costs More ❯

software that empowers energy and water utilities to engage better with their customers. What you will work on You will join our UK-based organization and work within our Service and Project Delivery teams to implement our UMAX solution at our UK utility customers. You will lead and motivate a great team while focusing on the best possible … service and customer satisfaction. UMAX is the brand name of our software solution for water and energy utilities. It automates their business processes and allows them to better engage with their customers. UMAX is a cloud-based solution, built on the powerful Microsoft Dynamics 365 platform. As the Service Delivery Manager UK, you will be responsible … for Service delivery at one or more customers, ensuring customer satisfaction with the support services being delivered. You will play an integral part of our programmes success and support the Customer Success Director in defining ongoing customer roadmap and account planning, you will lead Service Review meetings and manage service related escalations. Your role will include More ❯