26 to 50 of 350 Service Desk Analyst Jobs

Join to apply for the IT Service Desk Analyst role at Equans UK & Ireland 3 days ago Be among the first 25 applicants Join to apply for the IT Service Desk Analyst role at Equans UK & Ireland EQUANS is looking for a IT Service Desk Analyst to join our team based … a full time role working 37.5 hours per week. On offer is a salary of £24,570, dependant upon skills and experience as well as benefits package. The IT Service Desk Analyst is required to support the IT Service Desk Team Leader in providing an efficient, cost effective and customer focused IT Service Desk which provides a single point of contact for all users of IT through the logging and management of all incidents and service requests. As a member of our Shared Services team, you will have the ability to work flexibly from our brand-new office space at the Quorum Business Park for 2 days each week, with 3 days More ❯

are leading the way in avionics and communication systems. Given the nature of our work and who we are, we value trust, honesty, alignment and transparency. Job Description Our Service Desk is the central point of contact for all IT related incidents and service requests. The role of the Service Desk Support Engineer is to … provide first line IT and business support for all our colleagues as well as programme support to our external customers. The Service Desk Support Engineer will assist and diagnose hardware, software and network-related issues, ensuring we achieve our SLA’s and KPI’s. This role is required to deliver high levels of customer satisfaction whilst meeting our … continuous service delivery demands. Service Desk colleagues work in a dynamic, fast-paced environment that provides services through multi-channels of communications. This role is responsible for ensuring a high level of customer service, triaging issues efficiently and escalating unresolved issues to engineers using our service management system. Qualifications For the full job description click More ❯

Location: St Albans, Hertfordshire, England £30k - 35k per year + pro-rata Newstaff Employment Services is recruiting for an IT Service Desk Analyst on a 3 Month Fixed-Term Contract, on behalf of our client based in St Albans, Herts. A full UK driving license is essential Must have at least 3 years experience in a similar … are based in Milton Keynes, Rickmansworth and London. Main Duties: Be the first point contact for users, logging and responding to incidents, using there ITSM platform. Providing excellent customer service to colleagues and users. Complete relevant and skilled investigations before escalating to the 2nd line team. Onboarding new starters, including conducting inductions and providing them with basic IT training. More ❯

innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 59,000 employees spanning six continents. For more information, visitwww.exlservice.com . Role Title: Service Desk Analyst(Non-Voice) Location: Manchester, United Kingdom (Onsite) Employment Type: Permanent Contact Centre Operating Hours: 8am-8pm 7 days a week. Shiftwork applies. Summary of the … role: The Service Desk Analyst plays a critical role in delivering high-quality IT support to service users, internal stakeholders, and suppliers. This position requires expertise in managing ticketing systems such as Remedy and ServiceNow , troubleshooting technical issues, and ensuring effective incident resolution—either directly or through supplier coordination. The ideal candidate will have strong organisational … the ability to analyse complex technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. For the first three months , this role will be fully on-site in More ❯

worldwide. The main office is based near Liverpool Street station, London. We have offices in Bermuda, Brazil, Cyprus, Greece, Hong Kong, Japan, and Singapore. Overall Job Purpose : The senior analyst plays a crucial role in maintaining the efficiency and functionality of IT services within the company, providing expert-level support to ensure smooth operation of IT systems and services … a wide range of IT services, including end user hardware, software applications and network issues. Troubleshoot and resolve complex technical issues escalation from junior support staff. Ensure excellent customer service and communication throughout the support process. Proactively follow up with users upon resolution to confirm the issue has been satisfactorily addressed. As part of problem management, identify root causes … and/or mitigation options. Team Leadership Mentor and coach junior support desk analysts, providing guidance and support as needed. Assist in training new team members and developing training materials. Foster a positive and collaborative team environment. System Management Deployment of new software versions and hardware. Routine system maintenance checks, updates and backups to ensure service continuity. Support More ❯

team works collaboratively to offer specialist advice, best practice and technology to all areas of our business specifically designed for our global reach. Overview of Role Working as a Service Desk Analyst you will be the first point of contact for all employees seeking to resolve IT issues. Speedy and intelligent resolution of IT incidents is the … their IT issues. Deliver an outstanding customer experience by focusing on our employees' needs and providing timely resolutions with clear and regular communication. Provide clear updates in the IT Service Management Tool (Service Now) to enable us to work seamlessly across teams and time zones to provide a frictionless experience for our employees. Continually update the knowledge base … hardware, networking, and hosting concepts, experience in providing support on Windows 10, Office 365 services, Teams, and remote support. Excellent verbal and written English communication skills. Experience in a service desk support role, ideally working to SLAs. Experience of using an ITSM system to record and manage work. Graduate or equivalent qualification in IT related discipline. Knowledge of More ❯

Senior ServiceDesk Analyst – London Reporting to: Head of IT Operations Hours: 33.75 Direct Reports: None Location: London About the company A P&I Insurance company, with 240 employees worldwide. The main office is based near Liverpool Street station, London. We have offices in Bermuda, Brazil, Cyprus, Greece, Hong Kong, Japan, and Singapore. Overall Job Purpose: The senior analyst … a wide range of IT services, including end user hardware, software applications and network issues. Troubleshoot and resolve complex technical issues escalation from junior support staff. Ensure excellent customer service and communication throughout the support process. Proactively follow up with users upon resolution to confirm the issue has been satisfactorily addressed. As part of problem management, identify root causes … and/or mitigation options. Team Leadership Mentor and coach junior support desk analysts, providing guidance and support as needed. Assist in training new team members and developing training materials. Foster a positive and collaborative team environment. System Management Deployment of new software versions and hardware. Routine system maintenance checks, updates and backups to ensure service continuity. Support More ❯

Senior ServiceDesk Analyst – London Reporting to: Head of IT Operations Hours: 33.75 Direct Reports: None Location: London About the company A P&I Insurance company, with 240 employees worldwide. The main office is based near Liverpool Street station, London. We have offices in Bermuda, Brazil, Cyprus, Greece, Hong Kong, Japan, and Singapore. Overall Job Purpose: The senior analyst … a wide range of IT services, including end user hardware, software applications and network issues. Troubleshoot and resolve complex technical issues escalation from junior support staff. Ensure excellent customer service and communication throughout the support process. Proactively follow up with users upon resolution to confirm the issue has been satisfactorily addressed. As part of problem management, identify root causes … and/or mitigation options. Team Leadership Mentor and coach junior support desk analysts, providing guidance and support as needed. Assist in training new team members and developing training materials. Foster a positive and collaborative team environment. System Management Deployment of new software versions and hardware. Routine system maintenance checks, updates and backups to ensure service continuity. Support More ❯

our clients. Job Purpose: As a vital member of our team, you'll provide world class 1st line technical support to a user base of approximately 2500. Exceptional customer service skills, maintaining composure under pressure, and the ability to ask insightful questions to diagnose and prioritise user queries and issues are essential for success in this role. Collaborate closely … teams to play a pivotal role in incident/request resolution and delivering valuable end-user guidance. In this role, your primary objectives will be to deliver outstanding customer service, effectively manage customer expectations, and ensure adherence to Service Level Agreements (SLAs) and quality standards. You will manage your own ticket queue while also overseeing the progress of … all tickets in the ServiceNow system, ensuring they are accurately updated and in the appropriate state. Our Service Desk offers a supportive and collaborative environment where you can grow your skills and contribute to the ongoing success of the team. The current team includes members in London, Bridgend, Leicester, Paris, Luxembourg, Dusseldorf, and Barcelona, with potential for further More ❯

Senior IT Service Desk Technician - Liverpool Career progression available into Service Desk Team Leader role. Onsite. Role Overview Experienced, senior, first and second (1st and 2nd) line Service Desk and IT support analyst needed to handle, log and troubleshoot IT requests across the organization. Responsible for initial incident triage and resolution or escalation … as needed. Required Experience & Skills 5+ years in a similar Service Desk or 1st/2nd line IT support role Proficiency in ITSM software, Google Apps/O365, Windows OS (10/11) Experience with Android/iOS, MDM solutions, Active Directory Advantageous: Citrix, VMWare, Cisco/Meraki technologies Methodical troubleshooting approach Excellence in customer service Strong More ❯

Service Desk Analyst | GBP35K | Hybrid (Bridgend, Wales) | Permanent Are you an experienced Service Desk Analyst ready to take your support skills to the next level? We're looking for a confident and customer-focused IT professional to deliver high-quality 1st line support across a diverse international user base of over 2,500. You … working team supporting operations across the UK and Europe - including London, Paris, Luxembourg, D??sseldorf, and Barcelona. This is a hands-on support role ideal for someone with solid Service Desk experience, strong troubleshooting skills, and a passion for customer service excellence. What You'll Do Deliver 1st line technical support via phone and self-service … Contribute to Knowledge Base content and participate in key IT projects Ensure all work aligns with ITIL best practices and SLAs What You'll Bring 1+ years in a Service Desk or IT Support role Proven experience with AD, Citrix Workspace, O365, Teams, and remote support tools Familiarity with Windows 10, SCCM, and basic networking (TCP/IP More ❯

Service Desk Analyst | £35K | Hybrid - 1-2 days per week in office (Bridgend, Wales) | Permanent Are you an experienced Service Desk Analyst ready to take your support skills to the next level? We're looking for a confident and customer-focused IT professional to deliver high-quality 1st line support across a diverse international … hybrid-working team supporting operations across the UK and Europe - including London, Paris, Luxembourg, Düsseldorf, and Barcelona. This is a hands-on support role ideal for someone with solid Service Desk experience, strong troubleshooting skills, and a passion for customer service excellence. What You'll Do Deliver 1st line technical support via phone and self-service … Contribute to Knowledge Base content and participate in key IT projects Ensure all work aligns with ITIL best practices and SLAs What You'll Bring 1+ years in a Service Desk or IT Support role Proven experience with AD, Citrix Workspace, O365, Teams, and remote support tools Familiarity with Windows 10, SCCM, and basic networking (TCP/IP More ❯

Service Desk Analyst | £35K | Hybrid (Bridgend, Wales) | Permanent Are you an experienced Service Desk Analyst ready to take your support skills to the next level? We’re looking for a confident and customer-focused IT professional to deliver high-quality 1st line support across a diverse international user base of over 2,500. You … hybrid-working team supporting operations across the UK and Europe - including London, Paris, Luxembourg, Düsseldorf, and Barcelona. This is a hands-on support role ideal for someone with solid Service Desk experience, strong troubleshooting skills, and a passion for customer service excellence. What You’ll Do Deliver 1st line technical support via phone and self-service … Contribute to Knowledge Base content and participate in key IT projects Ensure all work aligns with ITIL best practices and SLAs What You’ll Bring 1+ years in a Service Desk or IT Support role Proven experience with AD, Citrix Workspace, O365, Teams, and remote support tools Familiarity with Windows 10, SCCM, and basic networking (TCP/IP More ❯

IT Service Desk Analyst - Law Firm - Edinburgh A leading law firm based in Edinburgh requires an IT Service Desk Analyst with strong 1st & 2nd line IT support experience. You will be part of the wider team across company sites in Scotland, based in the Edinburgh office with remote support to some of their other … as required. Experience required: Excellent 1st & some 2nd line IT support experience in Windows 10 and MS Office 365 Administration of Active Directory & Microsoft Exchange Worked on an IT Service Desk for at least 12 months Any experience in supporting legal systems such as Big Hand, iManage, case management systems, document management systems, digital dictation systems, etc. would … VDI technologies such as Cloud (Azure), Hyper-V or Citrix Duties in the role include: Providing 1st and some 2nd line support to the 600+ user base via the Service Desk, managing the life cycle of support requests through to resolution Build and manage IT including Laptops, iPhones and Desktops. Participate in IT projects as and when required More ❯

IT Service Desk Analyst We are seeking an IT Service Desk Analyst to provide first-class support to 280 users across 4 offices. If you’re passionate about IT troubleshooting, customer service, and delivering results, this is the role for you! Key Responsibilities Act as the first point of contact for IT issues More ❯

Join to apply for the Service Desk Analyst role at JATO Dynamics 4 weeks ago Be among the first 25 applicants Join to apply for the Service Desk Analyst role at JATO Dynamics Get AI-powered advice on this job and more exclusive features. JATO Dynamics is a global company and the leading provider … we deliver the world's most complete, accurate and up-to-date automotive data and insights, creating significant competitive advantage to our customers. Role Overview: Join us as a Service Desk Analyst(End User Computing Analyst), where you will play a pivotal role in enhancing the user experience across our IT landscape. You will be responsible … role is based at our Head Office in Uxbridge and the successful candidate will be required to attend the office on a full-time basis. Key Responsibilities: Monitor the Service Desk queue, reassigning tickets where required. Resolving a high percentage of incidents at the first point of contact, following knowledge based articles Ensuring all SLA’s are met More ❯

is provided by Spencer Scott - Technology Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range IT Service Desk Analysts are wanted by an established FinTech software company, who are undertaking a large digital transformation into AI and Automation. The IT Service Desk Analyst is a front-line role, perfectly poised at the intersection of traditional service desk operations. Ideally you'll come from a background of using Azure AD, Intune and any Powershell knowledge would be a nice bonus. Beyond just problem-solving, this role offers the chosen candidates an opportunity for personal and professional growth. You’d be joining … Windows 10/11, Office 365, printing, local area networking. Intune application packaging and build deployments including OOBE. Azure AD (eg account provisioning/de-provisioning, permissions management). Service Desk ticketing systems, including workflow configurations and other modules (eg CMDB). Scripting knowledge wanted, ideally with PowerShell. This IT Service Desk Analyst opportunity will More ❯

Service Desk Analyst needed!! If you're a hard-working, reliable person then we want to hear from you. * Salary: £32.62 per hour * Location: Bedford, MK42 * Hours: Monday - Friday 10am - 6pm * Till August 2025 with the possibility of extension Job Purpose Under direction from the Team Leader Service Desk, provide an efficient, effective and professional … ICT Support service to the whole council including Director's and Members by accurately recording and resolving various ICT enquires/technical issues. Please note that this is an on-site, office-based role, 5 days per week. Job Skills * Proven track record working in a complex service desk environment. * In-depth knowledge of supporting desktops, laptops More ❯

A leading cloud solutions business is seeking an experienced 2nd Line Service Desk Analyst in Newcastle upon Tyne. You will provide essential support across desktop and cloud platforms, ensuring high-quality service delivery and contributing to client satisfaction. Join a dynamic team that values continuous development and offers a competitive salary with attractive benefits, including unlimited … holidays and free Microsoft certifications. Unlimited holidays Free Microsoft certifications Free onsite parking Charity Days Qualifications Minimum of 5 years’ experience providing support in a Managed Service Provider. Proven track record in troubleshooting desktop and server environments. Experience with cloud solutions and security best practices is beneficial. Responsibilities Provide high quality desktop, server, and cloud support. Communicate effectively with … Active Directory Networking ITIL framework Education Microsoft MCP VMware VCP Citrix CCP Tools Office 365 Hyper-V VMware This is a fantastic opportunity for an experienced 2 nd Line Service Desk Analyst to join a leading cloud solutions and managed services business based in the North East. Synergi is an Award-winning technology provider working in the More ❯

all Incidents and Requests in the ITSM Platform ensuring correct categorisation is applied Carry out and document troubleshooting on all incidents before escalating to Technical Teams Keep Incidents/Service Requests up to date ensuring SLA is maintained and users are consistently updated on progress Assign the incidents and requests that can't be resolved 1st line to the … guidance, mentoring and training to other team members as required Develop a detailed understanding of the Group and departments that are supported Build and maintain good relationships with the Service Desk Analysts globally Act as the IT Representative to the local office when required Any other such duties that might be reasonably required for this role. Qualifications Experience … working as a 1st line Service Desk Analyst Basic/mid-level understanding of the following systems is desired: Citrix Administration Office365 Document Management Systems ITSM Ticketing platforms (SD+ is an advantage) IP Telephony Active Directory Administration Exchange Administration Microsoft Teams Room Intune Knowledge or experience of troubleshooting hardware (both remotely and locally) Ability to talk users More ❯

Senior Service Desk Analyst ED&F Man Corporate London Home/Corporate/Senior Service Desk Analyst ED&F Man Corporate London Role Overview We have an exciting opportunity for someone to join us as a Senior Service Desk Analyst to work in a truly global environment to provide first and … second line technical support of ED&F Man services to internal customers within agreed service levels with a constant focus on customer service and satisfaction. The post-holder will resolve reported support using approved methods, tools and procedures and in accordance with published KPI's and internal SLA's. The role provides long term potential for someone eager … passionate about sustainable production, take care to limit the environmental impact of our operations and actively support the communities in which we work. Key Accountabilities Ensure channels into the service desk are appropriately maintained, this will include telephone support, remote assistance and desk side support in the London office. Take ownership of incidents and service requests More ❯

Social network you want to login/join with: Senior Service Desk Analyst, london (city of london) col-narrow-left Client: ED&F Man Commodities Location: london (city of london), United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 2 Posted: 16.06.2025 Expiry Date: 31.07.2025 col-wide Job Description: Role Overview … We have an exciting opportunity for someone to join us as a Senior Service Desk Analyst to work in a truly global environment to provide first and second line technical support of ED&F Man services to internal customers within agreed service levels with a constant focus on customer service and satisfaction. The post-holder … passionate about sustainable production, take care to limit the environmental impact of our operations and actively support the communities in which we work. Key Accountabilities Ensure channels into the service desk are appropriately maintained, this will include telephone support, remote assistance and desk side support in the London office. Take ownership of incidents and service requests More ❯

private sectors, we offer a comprehensive range of services from product design and engineering, digital strategy, data services & management (Machine Learning and AI), cloud migration to program delivery and service operations, our offerings are designed to meet diverse business needs. Job Description As our new colleague, you will be part of a team consisting of technicians to support, triage … and monitoring of Netcompany's many customer solutions. A challenging and exciting everyday life with the opportunity for professional development. You will be a part of Netcompany’s Intelligent Service Desk team; this is our customers' entrance to Netcompany, and we operate 24 hours a day 365 days a year to ensure that customers are never more than … tools including Azure, AWS, ServiceNow, New Relic and many more. You’ll work within shift groups covering 24 x 7 x 365 and will be responsible for support and service of Netcompany's customers. Key Responsibilities 1st and 2nd level support and triage for large critical systems Link between our customers and the rest of Netcompany Triage, record and More ❯

Join to apply for the Senior Service Desk Analyst role at Wavenet 2 weeks ago Be among the first 25 applicants Join to apply for the Senior Service Desk Analyst role at Wavenet Get AI-powered advice on this job and more exclusive features. Company Description Wavenet is a managed services provider offering cybersecurity … confident that when they work with us, we’re striving to make their business future-proof. Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business, and always delivering on our promise to make their business brilliant. Job Description Purpose of the role The … Senior Service Desk Analyst role plays an integral role between the performance and productivity of Analysts, whilst supporting the management and leadership of the team as a whole. Demonstrating experience of how the team operate, in order to leverage opportunities to enhance knowledge and skills whilst striving to maintain commitments to consistency, quality and performance across all More ❯

Join to apply for the Service Desk Analyst role at Acora - IT, Cyber & AI Join to apply for the Service Desk Analyst role at Acora - IT, Cyber & AI Get AI-powered advice on this job and more exclusive features. Acora - IT, Cyber & AI provided pay range This range is provided by Acora - IT, Cyber … range Direct message the job poster from Acora - IT, Cyber & AI Talent Acquisition Lead (Group) - Recruiting globally at Acora - IT & Cyber Security Managed Services - We're hiring Job Title: Service Desk Analyst Benefits: Private Medical, Pension, 25 days annual leave, Gym Membership, Cycle to Work Scheme, Employee Assistance Programme Working Hours: Friday to Monday (0900-1800) The … Role As a Weekend Service Desk Analyst, you will be part of the Service Operations team, delivering high-quality technical support to our customers during our extended weekend coverage window. This role is specifically designed to operate on a fixed schedule including weekends, Friday to Monday, covering shifts between 0900-1800. You will be responsible More ❯