Reed Technology is working with an amazing organisation located in Edinburgh , seeking an IT ServiceDeskAnalyst to join their team on a permanent contract . Part of the IT ServiceDesk team, you'll be responsible for ensuring timely and effective resolution of end … requests, guaranteeing high level of satisfaction and operational efficiency within the organisation. Responsibilities: Act as a primary point of contact for IT issues and service requests, ensuring timely and effective resolution. Follow servicedesk processes using ITIL best practices and organisational standards. Support the organisation devices and … systems (laptops, mobiles, software licenses, printers, servers, etc.). Work closely with other IT teams to ensure seamless integration of servicedesk operations. Required Skills & Qualifications: Ideally 2+ years of experience working within 1st line or 2nd line IT ServiceDesk support, using ticketing systems and More ❯
ServiceDeskAnalyst x2 - 6 month contract - Glasgow We are working with a busy government client looking to hire 2x ServiceDeskAnalyst to join their team in Glasgow. Due to the urgency and nature of the role, candidates who hold active SC clearance … will be preferred. Successful candidates will be involved in the following: Troubleshoot technical issues using available resources Manage service requests and incidents in line with SLA Contribute and improve the ServiceDesk knowledge resources Identify and suggest improvements to enhance service quality and process efficiency Keep … customers updated on the progress of their incidents and service requests I am therefore keen to speak with candidates who have: Proven experience in a customer-facing IT support role Strong problem-solving abilities Excellent communication skills Excellent technical knowledge and skills in Windows Desktop and Operating Systems, O365 More ❯
ServiceDeskAnalyst x2 - 6 month contract - Glasgow We are working with a busy government client looking to hire 2x ServiceDeskAnalyst to join their team in Glasgow. Due to the urgency and nature of the role, candidates who hold active SC clearance … will be preferred. Successful candidates will be involved in the following: Troubleshoot technical issues using available resources Manage service requests and incidents in line with SLA Contribute and improve the ServiceDesk knowledge resources Identify and suggest improvements to enhance service quality and process efficiency Keep … customers updated on the progress of their incidents and service requests I am therefore keen to speak with candidates who have: Proven experience in a customer-facing IT support role Strong problem-solving abilities Excellent communication skills Excellent technical knowledge and skills in Windows Desktop and Operating Systems, O365 More ❯
ServiceDesk Lead Role Location: London based - 5 Days Per week on site in Canary Wharf Salary: £300/£325 Per Day Contract: 6 months, possibility of extension We're looking for a ServiceDesk Lead to join our Digital Services team. This is a key … clear documentation Support internal digital infrastructure projects and help identify process improvements Maintain and update knowledge bases, training resources, and procedural documentation Contribute to service monitoring and performance reporting What We're Looking For: Essential: Proven experience in Active Directory, Exchange, Windows 10, Office 2016, and Microsoft 365 support … Strong background in 1st and 2nd line IT support Effective at managing personal ticket queues and troubleshooting under pressure Passionate about delivering excellent customer service and learning new technologies Comfortable working within a hybrid model and part of a rota covering 8am-6pm, Monday to Friday You'll be More ❯
ServiceDeskAnalyst (1st Line) West London – Hybrid Salary range £30,000 plus excellent benefits package The Company A dynamic and forward-thinking Managed Service Provider renowned for delivering reliable and cutting-edge technology solutions. This is your opportunity to play a pivotal role within their … Service and Support team, where you’ll learn who to tackle advanced technical challenges, lead complex troubleshooting efforts and help drive forward high-level projects. They’re looking for someone eager to develop and expand their skills. With a comprehensive training period including one-to-one sessions, workshops and …/2 days from home after probation) Private Medical Company socials/events Season Ticket Loans Paid Certifications & Qualifications Annual Salary Reviews As a ServiceDeskAnalyst, your key responsibilities will include: Answer IT requests and issues by phone, email, and ticket system Fix 1st line tickets More ❯
of your base salary paid by us monthly to save for your future. Your role and responsibilities IBM is currently seeking a dedicated ServiceDeskAnalyst to join our team and work directly with a public sector client. This role requires a 5-day per week onsite … on a four days on, four days off rotation. The ideal candidate will possess strong technical skills, excellent problem-solving abilities, and excellent customer service skills. An Application Support Engineer in the L1.5 role requires a solid understanding of database management, various operating systems, and multiple programming languages. They … of calls to 2nd & 3rd Line Team as necessary. Work with other internal teams (3rd Line Technical Delivery Teams Development Projects etc.) Assisting with service management reporting on previous month's quality of service. Helping drive continuous improvement in processes and helping ensure SLAs are met in key metrics. More ❯
East Kilbride, Scotland, United Kingdom Hybrid / WFH Options
Synapri
Sector: Public Sector/Government Job Title: ServiceDeskAnalyst Type: Temp/Contractor Location: Hybrid/Onsite Working (East Kilbride) Duration: 6 months Vetting: SC Security clearance check will be required As part of a an ITIL aligned ServiceDesk, you will be responsible … facing and requires analysts to have good problem-solving skills, with the ability to provide excellent customer service. Responsibilities: Troubleshoot technical issues reported to ServiceDesk using available Knowledge Articles Ensure Service Requests and Incidents are managed in accordance with Service Level Targets Assist with maintenance … and contribution of articles to the ServiceDesk Knowledge Base Assist with the identification of Continual Service Improvement items to help improve the quality of service provided, and the efficiency of processes within the Service Desk. Keep customers informed on the progress of their Incidents More ❯
ServiceDeskAnalyst (DV Security Clearance) Position Description The Space, Defence and Intelligence business unit in CGI is a true IT Systems Integrator. We work, build, and operate bespoke, technically complex, mission-critical systems which help our clients keep us all safe and secure. We bring innovation … This position will be a hybrid position, working out of our site in Chippenham. Your future duties and responsibilities We are seeking a proactive ServiceDeskAnalyst to join our dynamic IT team. In this role, you will be the first point of contact for all technical … with end-users to resolve issues efficiently. Key Responsibilities • Incident & Request Management: Provide 1st line IT technical support, taking ownership of customer incidents and service requests from initiation to resolution. • Ticket Monitoring: Monitor support ticket queues to ensure incidents are actioned in line with established SLAs. • Communication: Maintain accurate More ❯
Role: ServiceDeskAnalyst Location: Nottingham Salary: £30,000 We're on the hunt for a driven ServiceDeskAnalyst to join our client's expanding tech team in Nottingham! This is your chance to step into a key role, providing first-class support … with easy access and great amenities. Requirements Problem solver with a passion for IT. Strong communicator who thrives in customer-facing roles. Experienced in servicedesk/support roles (1+ year ideal). Familiar with Windows, Office 365, and ticketing systems. Ready to take the next step? Don More ❯
Opportunity to join a large educational institution in Manchester. The IT team supports staff and students with critical support by telephone, in-person support desk and through their digital platform. Your new role As a ServiceDeskAnalyst, you will be handling your own queue of … learning. The work is varied throughout the year and primarily involves answering telephone calls as well as working at the In-Person IT Support Desk and dealing with self-logged tickets. What you'll need to succeed Previous relevant work experience as a ServiceDesk Analyst. Customer … Service Techniques: Techniques for identifying, gathering and validating customer needs in the delivery of IT services. Teamwork: collaborating as part of a group to achieve a common goal or to complete a task in the most effective and efficient way. Like talking to people, listening with empathy and taking More ❯
Lincoln, Lincolnshire, East Midlands, United Kingdom
Frontier Agriculture Limited
We are looking for a ServiceDeskAnalyst Level 1 to join the Frontier team, based at Witham St Hughs on a permanent, full-time basis. You will provide first level support, covering a large number of applications and systems, user administration and escalation of issues within … the team. Previous experience working in a customer service environment is essential. Previous experience working in a technical or troubleshooting environment would be preferred but is not essential as full training will be provided. At Frontier, the Technology Team strive to deliver brilliant experiences for customers and colleagues. We … discount scheme and free eye test vouchers About You Previous experience in a problem-solving environment with a high interest in technology Strong customer service experience Excellent verbal and written communication skills Professional attitude with a willingness to learn and develop Proven attention to detail and commitment to recording More ❯
Employment Type: Permanent
Salary: Competitive + Benefits + 25 Days Holiday + Employee Assistance Program
Contract IT ServiceDeskAnalyst - 3 Months, Inside IR35, PAYE Location: Exeter Contract Duration: 3 Months Rate: Competitive An organisation is seeking a skilled IT ServiceDeskAnalyst for a 3-month contract. In this role, you will provide first-line support to colleagues … applications. Key Responsibilities: Manage and categorise incidents using ITIL-aligned processes. Independently resolve 70-80% of calls and tickets using technical expertise. Ensure all service requests meet designated SLAs. Provide thorough Identity Management support. Escalate complex issues to other IT teams as necessary. Develop self-help resources to enhance … user independence. Candidate Profile: Minimum of 2 years in an IT ServiceDesk role. IT or related degree preferred. Certifications such as CompTIA A+, Network+, Security+, and ITIL are a plus. Strong knowledge of Windows OS, Microsoft Office, and networking. Excellent communication and teamwork skills. If this is More ❯
ServiceDeskAnalyst x2 - 6 month contract - Glasgow We are working with a busy government client looking to hire 2x ServiceDeskAnalyst to join their team in Glasgow. Due to the urgency and nature of the role, candidates who hold active SC clearance … will be preferred. Successful candidates will be involved in the following: Troubleshoot technical issues using available resources Manage service reques... More ❯
Job title: ServiceDeskAnalyst Reporting to: Head of Technical Services Location: 5th Floor, HYLO, 105 Bunhill Row, London, EC1Y 8LZ Working pattern: Onsite- five days per week Department: Technical Services Salary: £27,000 Per annum General Summary Bonnier Books UK is seeking a talented servicedeskanalyst to join our technical services team. In this role, you will be responsible for providing first point of contact for all incidents and requests logged by users or generated through monitoring systems across desktop, Infrastructure, and Business Applications. The primary aim of the role is … to provide a high level of customer service and guidance to the business. Assisting the Technical Team and Business Solutions Team in restoring normal service as quickly as possible. The role will be expected to play a key part in continuous improvement by being proactive with ticket management More ❯
Exciting opportunity for SOC Analysts & ServiceDesk Engineers with a leading Cyber Security company based in Poole, Dorset! Multiple roles available! SOC Analyst/ServiceDesk Engineer – Local Applicants Only (Poole/Dorset) The Company: An award-winning Cyber Security specialist offering innovative security solutions … re ideal for IT professionals eager to break into the cyber security field. The positions... They are looking to hire several SOC Analysts and ServiceDesk Engineers to join their growing team onsite in Poole. These roles are suited to candidates from Infrastructure, Cloud, or Security backgrounds looking … Key areas of focus: Security Monitoring and Incident Detection Incident Response and Analysis Threat Hunting Vulnerability Management Requirements... Background in 1st/2nd line ServiceDesk Keen interest in Cyber Security and willingness to learn Must be local to Poole/Dorset – onsite role Benefits... Salary up to More ❯
ServiceDeskAnalyst, IT Support Engineer, ITIL, AV, Audio Visual, Professional Services, Microsoft Troubleshooting, London ServiceDeskAnalyst, IT Support Analyst required to work for a Professional Services Firm based in the City of London. The set up is 50% in the office More ❯
EC2M, Bishopsgate, Greater London, United Kingdom Hybrid / WFH Options
Carrington Recruitment Solutions
ServiceDeskAnalyst, IT Support Engineer, ITIL, AV, Audio Visual, Professional Services, Microsoft Troubleshooting, London ServiceDeskAnalyst, IT Support Analyst required to work for a Professional Services Firm based in the City of London. The set up is 50% in the office More ❯
Employment Type: Permanent
Salary: £30000 - £34000/annum On Call Allowance + Good Benefits
We have an exciting opportunity for a Junior ServiceDeskAnalyst to join an award-wining video streaming platform as a service provider, working with high profile clients globally! You’ll be the first point of contact for their clients, helping to ensure their video streaming … where possible, and escalate more complex cases to our technical specialists. What You’ll Do Provide first-line support for client issues via the ServiceDesk, including prompt triage and investigation. Take ownership of major incidents, coordinating with internal teams to drive rapid resolution. Build expertise on their … video streaming platform, becoming a go-to resource for clients and colleagues. Maintain and update a knowledge base to help with self-service and internal training. Support onboarding of new team members, sharing your knowledge of our systems and processes. Suggest and implement improvements to enhance support processes and More ❯
Worthing, Sussex, United Kingdom Hybrid / WFH Options
Solutions Through Knowledge Contracts Limited
Job Title: IT ServiceDeskAnalyst Location: Hybrid Working 2 days per week from home, 3 days on site at Worthing, Sussex Salary: £26-29K, depending on experience + Benefits Start date: ASAP Standard hours: Mon-Fri 40 hours per week, between 8am-6pm, 8 hours … per day. Company: We are assisting a growing company who are searching for an IT ServiceDeskAnalyst/1st and 2nd Line Support Analyst who is comfortable supporting users with technical issues within an ITIL Framework. Main Duties: Liaise with customers via phone, remote sessions … appropriate Perform troubleshooting and fault diagnostics Perform basic IT system administration tasks and ensure end user documentation is up to date Provide excellent customer service at all times and offering empathy and patience to the users Take accountability and ownership for all assigned tickets Answer telephone calls in a More ❯
Worthing, West Sussex, South East, United Kingdom Hybrid / WFH Options
STK Recruitment
Job Title: IT ServiceDeskAnalyst Location: Hybrid Working 2 days per week from home, 3 days on site at Worthing, Sussex Salary: £26-29K, depending on experience + Benefits Start date: ASAP Standard hours: Mon-Fri 40 hours per week, between 8am-6pm, 8 hours … per day. Company: We are assisting a growing company who are searching for an IT ServiceDeskAnalyst/1st and 2nd Line Support Analyst who is comfortable supporting users with technical issues within an ITIL Framework. Main Duties: Liaise with customers via phone, remote sessions … appropriate Perform troubleshooting and fault diagnostics Perform basic IT system administration tasks and ensure end user documentation is up to date Provide excellent customer service at all times and offering empathy and patience to the users Take accountability and ownership for all assigned tickets Answer telephone calls in a More ❯
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom Hybrid / WFH Options
Harvey Nash
Are you an IT ServiceDeskAnalyst looking for your next challenge? This is an exciting opportunity to work for a leading non-profit healthcare organisation. This role is perfect for an IT ServiceDeskAnalyst who can provide desk side and remote More ❯
Most Influential Company and Fast Company Brand That Matters, Lime continues to set the pace for shared micromobility globally. Lime is seeking an experienced analyst to join our IT ServiceDesk to enable our employees to do their best work. More specifically, the Sr ServiceDeskAnalyst's role is to provide support to Lime's internal users, ensuring our technology helps the completion of business tasks. This includes overseeing the support queue, prioritizing requests, creating and maintaining documentation, and actively resolving end user requests. In addition to day-to-day support, the Sr … Analyst is an escalation point to the other servicedesk analysts on the team, helping resolve complex issues and setting an example for customer interactions. The ideal candidate is a helper and an enabler, they find solutions to problems that have yet to be reported. They are More ❯
ServiceDeskAnalyst needed onsite in the Radford, VA area Location: Radford, VA Pay: $25/hr.+ Shift: 3rd shift (11 PM - 7 AM) Contract: 2 years Qualifications: Degree or Sec+ or ITIL certification (degree preferred) Previous military experience would be a plus Responsibilities: Field user communication … troubleshoot, and escalate issues. Provide initial support and analysis, monitor and track incidents, and communicate progress. Complete non-ticket creation duties as assigned by ServiceDesk Management. Adhere to standard ServiceDesk policies and processes, including shift scheduling and performance metrics. Training: Initial training … covering three weekdays and every other weekend). Required Skills: Strong written and verbal communication. Familiarity with ITIL Foundation, MS Office Suite, and help desk/trouble ticketing software (ServiceNow preferred). More ❯
Colchester, Essex, South East, United Kingdom Hybrid / WFH Options
ITS Recruitment
IT ServiceDeskAnalyst - Professional Services (1st/2nd Line Hybrid) Shape the future of IT support in a role that goes beyond the basics. Are you passionate about technology and ready to tackle more than just password resets? Join a high-performing IT ServiceDesk … point of contact for a global user base, delivering exceptional support across a modern and sophisticated IT environment. But this isn't your average servicedesk job - chatbots and automation tools handle many of the low-level, repetitive tasks, so you can focus on resolving more complex, technical … tech stack, including Microsoft 365, Azure AD, Exchange Online, Teams , plus cutting-edge sector specific technology ITIL-aligned tools and practices focused on quality service and continual improvement A collaborative team culture that supports knowledge sharing and growth What You'll Bring Strong troubleshooting experience with Office 365, Active More ❯
Description SAIC is seeking an IT ServiceDeskAnalyst to support the Navy's Service Management, Integration and Transport Program (SMIT) at the Norfolk Naval Base in Norfolk, Virginia. This position is located in Norfolk, VA and is therefore open to candidates local to the area … settings by navigating around application menus, or may be required to remote into customer's computer to fix an issue. In other cases, the servicedeskanalyst walks the user through steps they can take to resolve the issue on their own Troubleshoot network connectivity issues, working … techniques Ability to work well with all teammates and multi-task in a fast-paced environment Outstanding analytical, problem solving skills, and excellent customer service Excellent Interpersonal, written, and oral communication skills Required Certifications: Ability to obtain a DoD 8570 IAT Level I certification within 60 days of hire More ❯