26 to 50 of 72 Service Desk Analyst Jobs

Service Desk Analyst - 1st Line IT Support 6 Month FTC Full time hours, Mon - Fri Competitive salary Plus Benefits - Please enquire Location: Warwickshire/Hybrid working (1 day per week onsite) TXP are recruiting for a customer focused 1st Line IT Service Desk Analyst who is Midlands based, to start in Novermber 2025. This … the role will be working at our client's impressive HQ site in Warwickshire 1 day per week, the rest will be remote working. As a 1st Line Support Analyst you will join the busy IT Service Desk, providing customer support for both desktop and business applications across the group. This will include; Logging, managing and ownership … and requests, regular written and verbal communication with customers, proactive monitoring of incidents and requests contributing to the development and management of the Knowledge Base and liaising with suppliers, service groups and customers to ensure that agreed service levels are met. Skills/Experience - Experience in a busy telephone based customer services environment Min 12 - 18 months commercial More ❯

The Liberty ICT department has an exciting opportunity for a Service Desk Analyst to join our team on an initial 12-month temporary contract. Based in the North West region (Knowsley), you will be working a full-time, 40 hour week and in return, you will receive a salary of between £26,208 - £28,000 per annum. … Training & Growth : Ongoing professional development to keep you at the top of your game Your Role: Providing operational support, over the phone and face to face for the IT Service Desk Ensuring all incidents are recorded on the Service Desk Management Tool and are resolved Ensuring all incidents and service requests are identified, categorised, prioritised … diagnosed and managed effectively Taking ownership of incidents and service requests through to resolution Ensuring all incidents and service requests which can t be resolved at the service desk are escalated to the relevant teams and proactively managed Configuring and deploying hardware, including laptops and mobile devices 1st line support and troubleshooting of IT related problems More ❯

The Liberty ICT department has an exciting opportunity for a Service Desk Analyst to join our team on an initial 12-month temporary contract. Based in the North West region (Knowsley), you will be working a full-time, 40 hour week and in return, you will receive a salary of between £26,208 - £28,000 per annum. … Training & Growth : Ongoing professional development to keep you at the top of your game Your Role: Providing operational support, over the phone and face to face for the IT Service Desk Ensuring all incidents are recorded on the Service Desk Management Tool and are resolved Ensuring all incidents and service requests are identified, categorised, prioritised … diagnosed and managed effectively Taking ownership of incidents and service requests through to resolution Ensuring all incidents and service requests which can’t be resolved at the service desk are escalated to the relevant teams and proactively managed Configuring and deploying hardware, including laptops and mobile devices 1st line support and troubleshooting of IT related problems More ❯

Job Description Service Desk Analyst Hybrid - Ashford, Belfast or London Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users More ❯

Job Description Service Desk Analyst Hybrid - Ashford, Belfast or London Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users More ❯

Job Description Service Desk Analyst Hybrid - Ashford, Belfast or London Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users More ❯

Location: Gateshead This is a great opportunity to join our IT team in Gateshead. As an IT Service Desk Analyst , you’ll support the wider team by managing and administering user services, helping to ensure smooth and efficient IT operations across the business. If you’re organised, proactive, and enjoy solving problems, this could be the perfect … next step in your career. As an IT Service Desk Analyst, you’ll: Administer and manage internal line-of-business software systems. Maintain, update, and create documentation to support IT processes. Support IT assets and equipment including iPads, laptops, and mobile phones, liaising with external mobile communications providers. Troubleshoot network issues and liaise with network providers to … resolve them. Take incoming calls and provide remote support for IT issues. Assist with IT projects as needed. As an IT Service Desk Analyst, you’ll have: A strong administrative background and the ability to carry out general administrative tasks efficiently. Effective communication skills, both verbal and written, with a professional and approachable manner. The ability to More ❯

Service Desk Analyst/IT Support Analyst, £150 per day inside IR35 3 months rolling contract, Uttoxeter Bench IT require a IT Support Analyst to join a large organisation starting ASAP working onsite full time in Uttoxeter is mandatory. This position would be ideal for an induvial who is looking to start a career in … skills and experience included below; Some experience in IT support or relevant internship. Associate's degree in IT, Computer Science, or related field; or equivalent experience. Respond to IT service desk tickets. Able to build laptops. Assist users via phone, email, or in-person. Set up and maintain computers and peripherals. Manage user accounts and passwords. Support software … installations and updates. Ability to troubleshoot technical issues. Good communication skills. Strong problem-solving skills. Ability to work independently and in a team. Service Desk Analyst/IT Support Analyst, £150 per day inside IR35 3 months rolling contract, Uttoxeter More ❯

Role: Service Desk Analyst Location: Herefordshire | On-site with client visits Salary: Up to £35,000 DOE Benefits: Close-knit team, varied work across home and business users, growth opportunities Our client, a leading local IT services provider, is hiring a Service Desk Analyst to provide high-quality technical support and ensure customers remain … reduce repeat issues. Support installations, maintenance, and updates; occasionally assist with consumer services. You’ll work closely with the wider IT team and customer stakeholders to deliver reliable, personable service and continuous improvement. What we’re looking for Around 2+ years in IT support or service desk environments. Good knowledge of Windows OS, Active Directory, TCP/… and software issues. Strong communicator able to explain technical information clearly. Experience with ticketing or ITSM tools; customer-focused, methodical, and dependable. The ideal candidate will bring a proactive, service-oriented mindset and enjoy working in a supportive, hands-on environment. Desirable CompTIA A+, ITIL Foundation, Microsoft (e.g., MCSA) or similar qualifications. MSP or small-team background; exposure to More ❯

IT Service Desk Analyst - 1st Line Support Home-based with travel to Epsom, Basingstoke & Allerton (1-2 days per week) 27,634 + Generous Pension + 34 Days Holiday + Ongoing Training & Development + Recognition Policies + Staff Discount Platform + Free On-site Parking + Occupational Sick Pay + Family-friendly Policies + Work-life Balance … a real impact, and contribute to an environment that supports both staff and students. In this role, you'll provide first line IT support as part of a wider service desk team, ensuring the smooth operation of IT systems to maximise learning and maintain business continuity. You'll monitor and respond to service desk tickets, troubleshoot … first line experience who wants to work flexibly, develop professionally, and be part of a team that values innovation, collaboration, and continuous improvement. The Role Monitor and respond to service desk tickets within agreed timeframes Provide first line IT support remotely and on-site when required Troubleshoot and resolve hardware, software, and network issues Support installation, configuration, and More ❯

IT Service Desk Analyst - 1st Line Support Home-based with travel to Epsom, Basingstoke & Allerton (1-2 days per week) £27,634 + Generous Pension + 34 Days Holiday + Ongoing Training & Development + Recognition Policies + Staff Discount Platform + Free On-site Parking + Occupational Sick Pay + Family-friendly Policies + Work-life Balance … a real impact, and contribute to an environment that supports both staff and students. In this role, you'll provide first line IT support as part of a wider service desk team, ensuring the smooth operation of IT systems to maximise learning and maintain business continuity. You'll monitor and respond to service desk tickets, troubleshoot … first line experience who wants to work flexibly, develop professionally, and be part of a team that values innovation, collaboration, and continuous improvement. The Role *Monitor and respond to service desk tickets within agreed timeframes *Provide first line IT support remotely and on-site when required *Troubleshoot and resolve hardware, software, and network issues *Support installation, configuration, and More ❯

Job Title: Service Desk Analyst Location: Hybrid working, Hertfordshire We have an exciting opportunity with a growing organisation for a Service Desk Analyst that is looking to grow and develop their skills. You will be Diagnosing and resolving technical issues Providing support for MACs & PCs Using the ticketing system Escalating issues when necessary Getting … involved with small-medium sized IT projects Ensuring security & upgrades For this role, you need experience in a technical support/service desk role. Experience with technologies like Azure, Windows, Office 365 are a must. This role is an exciting role where you can learn a lot and also gain certifications too. You also need: A full driving More ❯

Job Title: 1st Line Service Desk Analyst Location: Billingham (on-site only) Type: Temporary Contract Our client a reputable manufacturer based in the North East is seeking a proactive 1st Line Service Desk Analyst to join their internal IT function. Supporting around 300 users, this role will see you managing a steady flow of … basic user and server administration Document resolutions and processes clearly and accurately Exposure to Oracle is a bonus, but not essential Requirements: Experience in a similar 1st line or service desk role Strong troubleshooting and communication skills Ability to work independently and take ownership of incidents Organised and calm under pressure Full Clean Driving Licence More ❯

Job Title: 1st Line Service Desk Analyst Location: Billingham (on-site only) Type: Temporary Contract Our client – a reputable manufacturer based in the North East – is seeking a proactive 1st Line Service Desk Analyst to join their internal IT function. Supporting around 300 users, this role will see you managing a steady flow of … basic user and server administration Document resolutions and processes clearly and accurately Exposure to Oracle is a bonus, but not essential Requirements: Experience in a similar 1st line or service desk role Strong troubleshooting and communication skills Ability to work independently and take ownership of incidents Organised and calm under pressure Full Clean Driving Licence More ❯

We are looking for a Service Desk Analyst (Level 1) to join the Frontier team, based at our Witham St Hughs office on a full-time, permanent basis. You will provide first level support, covering a large number of applications and systems, user administration and escalation of issues within the team. Previous experience working in a customer … service environment is essential. Previous experience working in a technical or troubleshooting environment would be preferred but is not essential as full training will be provided. At Frontier, the Technology Team strive to deliver brilliant experiences for customers and colleagues. We want to hear from passionate, enthusiastic people from any background. We work with a variety of technologies from … to Work Scheme, employee retail discount scheme and free eye test vouchers About You Previous experience in a problem-solving environment with a high interest in technology Strong customer service experience Excellent verbal and written communication skills Professional attitude with a willingness to learn and develop Proven attention to detail and commitment to recording information accurately Proficient, accurate keyboard More ❯

Role: Service Desk Analyst (Level 2 Support) Location: Marlborough, Wiltshire — Full-time, On-site Salary: Up to £35,000 DOE Benefits: Training & development, pension, generous holiday, on-site parking, supportive culture, and regular social events Our client, a leading managed service provider, is hiring a Service Desk Analyst with solid Level 2 support … timely and professional resolution Support hardware and software rollouts, migrations, and upgrades Maintain accurate documentation and follow ITIL-aligned processes Liaise with vendors and internal teams to ensure smooth service delivery You’ll work closely with senior engineers and service delivery leads to enhance client environments and ensure stable, secure performance across the modern workplace stack. What we More ❯

Job Title: Onsite Engineer/Service Desk Analyst Location: Coalville Contract: 12 Months FTC Shift Pattern: Training is 0830-1700. Once trained, the shift pattern will be: Week 1 - 0600-1430 - Work from home Week 2 - 07:00-1530 - Work from home Weeks 3 to 6 - 0830 - 1700 Hybrid - You can Work from home 2 days … a week Job Purpose: Respond to IT related Incidents and Service Requests, logging and resolving requests in order to minimise business impact, whilst providing excellent Customer Service Principal accountabilities: Respond to incidents and service requests related to IT Services in line with SLA’s. Log all incoming incidents and service requests according to ITIL processes and … local procedures. Ensure that incoming incidents and service requests are correctly categorised and all relevant information is recorded in the logging tool (ServiceNow) Provide a 1st line support service whilst making decisions on the best time to resolve the incident (over the phone or call back) depending on other calls waiting, time of the day etc. Escalating incidents More ❯

Job Title: Onsite Engineer/Service Desk Analyst Location: Coalville Contract: 12 Months FTC Shift Pattern: Training is 0830-1700. Once trained, the shift pattern will be: Week 1 - 0600-1430 - Work from home Week 2 - 07:00-1530 - Work from home Weeks 3 to 6 - 0830 - 1700 Hybrid - You can Work from home 2 days … a week Job Purpose: Respond to IT related Incidents and Service Requests, logging and resolving requests in order to minimise business impact, whilst providing excellent Customer Service Principal accountabilities: Respond to incidents and service requests related to IT Services in line with SLA’s. Log all incoming incidents and service requests according to ITIL processes and … local procedures. Ensure that incoming incidents and service requests are correctly categorised and all relevant information is recorded in the logging tool (ServiceNow) Provide a 1st line support service whilst making decisions on the best time to resolve the incident (over the phone or call back) depending on other calls waiting, time of the day etc. Escalating incidents More ❯

Adecco are please to be recruiting for a Service Desk Analyst for our client Southern Water in the Sussex area. This is initially a temporary role for 6 months. You will have experience working on an IT Service Desk, with excellent customer service skills, and you can adapt quickly in a fast-paced environment … with conflicting priorities and always keep customer service at the forefront of everything they do.Working hours are Monday - Friday on a rotating weekly shift basis as follows:7am - 3pm (week 1)8am - 4pm (week 2)9am - 5pm (week 3) Responsibilities to include: Working within a team of 8 Service Desk Analysts you will provide technical support to … our userbase in a multitude of communication methods (telephone, email, self service portal and face-to-face - 70%). Managing request fulfilment, escalations, ad hoc jobs and project activities (30%) Although the role will remain varied, day to day activities will include: - Taking inbound IT support requests and logging on ServiceNow ticketing system - Aiming for 1st line fix where More ❯

Adecco are please to be recruiting for a Service Desk Analyst for our client Southern Water in the Sussex area. This is initially a temporary role for 6 months. You will have experience working on an IT Service Desk, with excellent customer service skills, and you can adapt quickly in a fast-paced environment … with conflicting priorities and always keep customer service at the forefront of everything they do.Working hours are Monday - Friday on a rotating weekly shift basis as follows:7am - 3pm (week 1)8am - 4pm (week 2)9am - 5pm (week 3) Responsibilities to include: Working within a team of 8 Service Desk Analysts you will provide technical support to … our userbase in a multitude of communication methods (telephone, email, self service portal and face-to-face - 70%). Managing request fulfilment, escalations, ad hoc jobs and project activities (30%) Although the role will remain varied, day to day activities will include: - Taking inbound IT support requests and logging on ServiceNow ticketing system - Aiming for 1st line fix where More ❯

Adecco are please to be recruiting for a Service Desk Analyst for our client Southern Water in the Sussex area. This is initially a temporary role for 6 months. You will have experience working on an IT Service Desk, with excellent customer service skills, and you can adapt quickly in a fast-paced environment … with conflicting priorities and always keep customer service at the forefront of everything they do. Working hours are Monday - Friday on a rotating weekly shift basis as follows: 7am - 3pm (week 1) 8am - 4pm (week 2) 9am - 5pm (week 3) Responsibilities to include: Working within a team of 8 Service Desk Analysts you will provide technical support … to our userbase in a multitude of communication methods (telephone, email, self service portal and face-to-face - 70%). Managing request fulfilment, escalations, ad hoc jobs and project activities (30%) Although the role will remain varied, day to day activities will include: - Taking inbound IT support requests and logging on ServiceNow ticketing system - Aiming for 1st line fix More ❯

Adecco are please to be recruiting for a Service Desk Analyst for our client Southern Water in the Sussex area. This is initially a temporary role for 6 months. You will have experience working on an IT Service Desk, with excellent customer service skills, and you can adapt quickly in a fast-paced environment … with conflicting priorities and always keep customer service at the forefront of everything they do. Working hours are Monday - Friday on a rotating weekly shift basis as follows: 7am - 3pm (week 1) 8am - 4pm (week 2) 9am - 5pm (week 3) Responsibilities to include: Working within a team of 8 Service Desk Analysts you will provide technical support … to our userbase in a multitude of communication methods (telephone, email, self service portal and face-to-face - 70%). Managing request fulfilment, escalations, ad hoc jobs and project activities (30%) Although the role will remain varied, day to day activities will include: - Taking inbound IT support requests and logging on ServiceNow ticketing system - Aiming for 1st line fix More ❯

Are you looking for a challenging role where you can provide exceptional customer service and utilize your technical skills? Join our dynamic and growing team as an IT Service Desk Analyst We are seeking individuals who are passionate about providing top-notch support to our branch network users. If you can work well under pressure, have … towards a nurturing culture of continuous improvement to enable staff to reach their full potential. We operate in a high performance culture that prides itself on delivering excellent customer service inside and out. Our reputation depends on the service we provide to our internal and external customers. Location: Group IT Services, Colwyn House, Colchester Accountable to: IT Service Desk Manager Salary up to £25,500 (dependent on experience) Activities/Main Duties 1 st line support answering up to 40+ technical supports calls daily, delivering pro-active support across the group. Investigating and troubleshooting both IT technical problems and Telecommunications faults. Logging of all calls within our SysAid ticket management software and using the system to More ❯

Are you a tech troubleshooting expert? Your next career adventure awaits! We’re on the lookout for Service Desk Analysts to join our dynamic team in Neath on a full-time, permanent basis! If you’re passionate about solving technical challenges, this is the role for you. Who We Are : At Marston Holdings, we are growing fast, and … ll Be Doing: As the first point of contact for customer support, you’ll be crucial in resolving technical issues: Troubleshooting alerts from our monitoring systems. Collaborating with the Service Desk Team Leader and support team to identify recurring issues and enhance training/documentation. Handling inbound incidents via phone, email, and our service desk portal. … Proactively checking client systems for performance, minimising downtime. Working closely with internal teams (product & development) to resolve complex issues and escalate when necessary. What We’re Looking For: Previous Service Desk experience/working with a ticketing system. Understanding of Service Level Agreements. Communication Skills: Excellent written and verbal communication. Tech Expertise: Previous experience in a technology More ❯

Are you an IT Service Desk Analyst looking for your next challenge? This is an exciting opportunity to work for a leading non-profit healthcare organisation. This role is perfect for an IT Service Desk Analyst who can provide IT support to all end users across the organisation. You will be involved in the More ❯