The Regional Software Support Delivery Manager will oversee the delivery of software support services, ensuring high-quality outcomes and customer satisfaction. This role is pivotal in managing regional operations within the technology and telecoms industry. Client Details The employer is a medium-sized organisation operating within the technology and telecoms sector. They are committed to providing innovative … B2B Client base. Ensure consistent, high-quality support for customers across all software platforms. Develop and implement strategies to improve operational efficiency. Collaborate with internal departments to align support services with business objectives. Monitor and report on performance metrics, identifying areas for improvement. Oversee resource allocation to ensure optimal service delivery. Act as a point of escalation for complex … customer issues. Profile A successful Regional Software Support Delivery Manager should have: Proven experience in managing software support operations including customer related fields. Strong knowledge of the technology and telecoms industry. Exceptional leadership and team coordination skills. Exceptional customer service experience Ability to analyse performance data and implement improvements. Excellent communication and problem-solving abilities. Familiarity with software More ❯
LS18, Rodley, City and Borough of Leeds, West Yorkshire, United Kingdom Hybrid / WFH Options
Elevate Technology Group Ltd
Manager to join a well-established, fast-growing Managed Service Provider (MSP) based in Leeds. This is a key role responsible for driving new business across Managed Services, Professional Services, and Cloud Solutions, working alongside a high-performing technical and marketing team. You’ll have the autonomy to drive sales using your own proven methods, including … role offers uncapped earning potential and a clear path to success in a business that prioritises solution quality over quick wins. Key Responsibilities: - Generate new business across Managed IT Services, Professional Services, and Microsoft licensing - Manage end-to-end sales cycles from discovery through to contract close - Lead and execute outbound sales campaigns (email, LinkedIn, webinars) - Work with … and service delivery teams for onboarding - Collaborate with marketing to refine messaging based on market feedback Requirements: - Minimum 5 years’ experience in a Managed Service Provider (MSP) or IT services business - Proven track record in B2B IT sales, business development and solution selling - Strong commercial acumen - comfortable selling based on gross margin, and invoice-based models - Excellent understanding of More ❯
Reigate, Surrey, England, United Kingdom Hybrid / WFH Options
Nextech
Role: Desk Based Account Manager Industry: IT Managed Services Location: Manchester (Hybrid) Salary: £30,000 basic + £15,000 OTE About the Role We are looking for a motivated and customer-focused Desk-Based Account Manager to join our growing IT Managed Services team. This is a fantastic opportunity for someone with experience in … account support.* Build strong, long-lasting relationships with key stakeholders to ensure high levels of client satisfaction.* Identify upselling and cross-selling opportunities across a range of IT managed services and solutions.* Prepare and deliver quotes, proposals, and renewals in collaboration with internal technical teams.* Act as the main point of contact for day-to-day client enquiries, ensuring … closely with service delivery and support teams to ensure smooth ongoing service. Key Requirements * Experience in account management, sales, or customer service within the IT or technology sector (managed services experience preferred).* Strong relationship-building skills and a customer-first mindset.* Excellent communication skills, both written and verbal.* Confident in managing multiple accounts and tasks simultaneously.* Ability to More ❯
Manager to join a well-established, fast-growing Managed Service Provider (MSP) based in Leeds. This is a key role responsible for driving new business across Managed Services, Professional Services, and Cloud Solutions, working alongside a high-performing technical and marketing team. You ll have the autonomy to drive sales using your own proven methods, including … role offers uncapped earning potential and a clear path to success in a business that prioritises solution quality over quick wins. Key Responsibilities: - Generate new business across Managed IT Services, Professional Services, and Microsoft licensing - Manage end-to-end sales cycles from discovery through to contract close - Lead and execute outbound sales campaigns (email, LinkedIn, webinars) - Work with … and service delivery teams for onboarding - Collaborate with marketing to refine messaging based on market feedback Requirements: - Minimum 5 years experience in a Managed Service Provider (MSP) or IT services business - Proven track record in B2B IT sales, business development and solution selling - Strong commercial acumen - comfortable selling based on gross margin, and invoice-based models - Excellent understanding of More ❯
Reigate, Surrey, South East, United Kingdom Hybrid / WFH Options
Nextech Group Limited
Role: Account Manager Industry: IT Managed Services Location: Manchester (Hybrid) Salary: £30,000 basic + £15,000 OTE About the Role We are looking for a motivated and customer-focused Desk-Based Account Manager to join our growing IT Managed Services team. This is a fantastic opportunity for someone with experience in account management … account support. * Build strong, long-lasting relationships with key stakeholders to ensure high levels of client satisfaction. * Identify upselling and cross-selling opportunities across a range of IT managed services and solutions. * Prepare and deliver quotes, proposals, and renewals in collaboration with internal technical teams. * Act as the main point of contact for day-to-day client enquiries, ensuring … closely with service delivery and support teams to ensure smooth ongoing service. Key Requirements * Experience in account management, sales, or customer service within the IT or technology sector (managed services experience preferred). * Strong relationship-building skills and a customer-first mindset. * Excellent communication skills, both written and verbal. * Confident in managing multiple accounts and tasks simultaneously. * Ability to More ❯
of Incident, Change and Problem Management Manage Service Desk activities, including Owning overall responsibility for Incident and Service Request process handling on the Service Desk Liaise with the ServiceManager Help with the development and issuance of Service Desk Operational Reports Liaise with the designated Change lead as requested Logging and triaging the incidents in ITSM for all … the end user related incidents, service requests, problems etc Triage the tickets to respective Workplace Services, Applications Services Team and the Infrastructure Operations Team members based on the ticket severity and priority Track the incidents/service requests/problem and Change tickets to ensure resolution within SLA, escalate the unresolved incidents/problems/Service/Change More ❯
a Local Authority to recruit a contract Delivery Manager to lead and coordinate the delivery of the migration activity for moving from “on-premise” provision to cloud services for the council’s technology estate. It is essential to have knowledge of local authority technology and the specifics relating to the migration from on-premise to cloud services … South East of England Working pattern: Hybrid The Delivery Manager will be responsible for: Delivery of the safe and successful migration of the technology estate to cloud services and that the new environment reflects the requirements of the Council Creating and managing the programme plan and leading on the co-production of all the additional documentation for … and applying effective governance routines to ensure the migration keeps to pace and within agreed tolerances Fostering a collaborative working relationship with the technical delivery partner and the cloud services supplier, encouraging a technology partner relationship and ensuring they are accountable for their deliverables Working with the IT service leads to define benefits and outcomes, ensuring financial benefits are More ❯
Stratford-Upon-Avon, Warwickshire, West Midlands, United Kingdom
COMPUTACENTER (UK) LIMITED
Life on the team At Computacenter, we deliver IT services that matter for people, businesses, and society. As a Customer Delivery Manager (In-life), youll be at the heart of that mission, making sure our customers experience the full value of what we do every day.Youll be joining a collaborative, high-performing delivery team that takes pride … risk, and increase operational efficiency Collaborate with stakeholders to embed service changes smoothly, ensuring they deliver real business value Oversee financial performance, from accurate forecasting to cost control ensuring services remain commercially sound Act as the primary interface for customer stakeholders, promoting collaboration and long-term trust Lead, motivate, and manage delivery teams (both direct and virtual), while supporting … delivers as one unified team What youll need Were looking for a delivery leader whos customer-obsessed, commercially astute, and thrives on making a tangible difference Experience managing live services with an ITIL Foundation (or higher) certification You understand how IT services drive business outcomes and how to align delivery with customer goals Whether presenting performance insights or More ❯
M&E Contract Manager Property Services - Housing Repairs Up To £70,000 plus benefits Our client, a large local authority based in East London, are looking for an experienced M&E Contract Manager to run their M&E and compliance workstreams. We have an opportunity for an experienced Service Delivery Manager to us … compliantly, offer value for money solutions and achieve a high level of customer satisfaction. Due to the complex nature of the work stream, prior experience of managing M&E services, demonstrable stakeholder and contract management experience is essential. Duties include: Ensure team performance meets and exceeds KPIs. Ensure customer-focused services and positive experiences, promoting excellent customer care … projects and audit sub-contractor accounts. Implement the company's performance management approach, supporting and guiding staff. Follow company policies for performance & absence management. Promote high-quality, customer-led services that comply with company policies and industry standards and regulations. Maintain a commercial focus for efficient service delivery. Qualifications & Experience: Experience of managing within a commercial R&M construction More ❯
(official role title below) at a digital transformation partner helping organisations deliver smarter, technology-driven outcomes with an AI-first approach. Role Purpose The Knowledge Executive for Client Services is responsible for overseeing the client experience across the agency — ensuring timely, proactive, and value-driven service delivery. This includes owning client onboarding, relationship management, and operational support, while … of structured, AI-compatible client service knowledge. This role ensures high-quality client engagement and cross-team alignment while embedding automation, insight, and knowledge-driven support into the Client Services function. It includes regular client calls and meetings , acting as a key touchpoint for relationship health and project coordination (particularly in collaboration with the Projects and Comms sub-units … service insights. Track health, feedback, and sentiment across the client portfolio. Proactively address challenges or risk factors, escalating as needed. 2. Service Delivery Coordination Support the consistent delivery of services aligned with agreed timelines, scopes, and SLAs. Liaise with Projects, Comms, and IT Support to ensure coordinated execution and messaging. Ensure handovers, transitions, and post-project processes are smooth More ❯
Milton Keynes, Buckinghamshire, South East, United Kingdom
La Fosse
Platform Manager Location: UK Wide/Remote Rate: £650 per/day - Outside IR35 We're looking for an experienced … Platform Manager to lead the strategy, delivery, and security of our cloud-first technology platforms. You'll manage a team of platform engineers, shaping roadmaps and ensuring services are scalable, reliable, and secure. What you'll do: Lead design and implementation of cloud and on-premises platform services Drive platform security aligned with zero-trust principles More ❯
to join their rapidly growing London-based team. Change Manager - The Company: Our client is a leading Fintech Payments Group that bring together technology and financial services into an omnichannel solution. Change Manager - The Role: Our client are looking for an experienced Change Manager to build and execute a project delivery structure … in line with the company's strategic objectives. Being at the front line of our project delivery strategy, you will ideally come from a similar, fast paced business, financial services, banking, or fintech background. - Setting projects up for success by building and maintaining a project plan to track delivery against agreed milestones as well as managing delivery risk - Identifying … Manage relationships with key business stakeholders, leadership, and service partners - Align leadership (e.g., sponsors, senior and middle leadership) on key messaging and communication approach across all departments Change Manager - You: - Excellent understanding of project management techniques and ability to tailor your delivery style using the most appropriate methodology for the project - Experience in fintech, payments and banking - Proven More ❯
PMO and Project Managers, managing multiple IT projects within set timescales and budget. As a successful candidate you will play a key role in delivering the organisations Waste IT services, and planning and enforcement improvement program. Working as an IT Programme Manager you will be responsible for delivering the IT systems and services, as well as … driving and ensuring the system migrations and integrations that will ensure IT platforms and vendor platforms communicate effectively with the organisations infrastructure and can deliver the required Waste Services to residents. As an IT Programme Manager you will advise on best practice systems and IT to ensure current planning and enforcement solution is current, optimal and future … program Responsible for coordination of all IT related activities required to support the delivery of the Waste Re-Servicing transformation program working closely with the Waste Service Lead, Customer Services Lead, Waste and Technology, Business Change Managers, PMO and Project Managers to ensure successful implementation and impact management Accountable for the tracking of Programme level related risks across the More ❯
Manchester, North West, United Kingdom Hybrid / WFH Options
MECS Communications Ltd
Customer Account Manager - Managed Services Location: Manchester (Hybrid working, 3 days office, 2 days home) Salary: to £28-30k Dep on experiences + £8-10k Commission + Bens Our client, an expanding and dynamic provider of managed services is looking to recruit a Customer Relationship Manager to join their customer excellence and … prospects to generate additional gross margin. Compiling customer quotations and processing orders. Work closely with the service delivery team to ensure both continuous service improvement and the evolution of services Support the account team in understanding the wider customer requirements, objectives and business drivers. Providing a highly professional service to customers at all times. Ensure the in-house CRM More ❯
IT solutions to businesses of all sizes. With a commitment to excellence, reliability, and client success, they help organisations harness the power of technology to achieve their goals. Their services span cloud solutions, cybersecurity, network management, and proactive IT support. About the Role The Account Manager is responsible for managing and nurturing relationships with valued clients. You … industry trends, emerging technologies, and best practices. Contribute to the continuous improvement of our client engagement processes. About You Previous experience in account management, preferably within an MSP, IT services, or technology environment. Exceptional communication and interpersonal skills, with the ability to build rapport at all levels. Strong organisational skills and attention to detail. Proactive, solutions-oriented mindset and More ❯
Employment Type: Permanent
Salary: £30000 - £35000/annum +OTE and Excellent Benefits
Uxbridge, London, United Kingdom Hybrid / WFH Options
Network IT
Role: Network Manager Location: Uxbridge (Hybrid … Days In-Office Weekly) Salary: £51,000 - £61,000 Network IT is recruiting for a Network Manager to lead the delivery and ongoing improvement of network services and security operations for a large organisation in London. This permanent role offers hybrid working, competitive salary, and excellent benefits including pension, annual leave, and development opportunities. The role centres … to senior stakeholders on network performance and emerging risks. Manage budgets, procurement, and vendor relationships, ensuring cost-effective service delivery. Drive continuous improvement and innovation in network and security services to support business operations. Experience Requirements: Proven experience in network infrastructure leadership , ideally within large or complex environments. Strong knowledge of enterprise networks (wired, wireless, remote access) with security More ❯
Uxbridge, Middlesex, England, United Kingdom Hybrid / WFH Options
Network IT
Role: Network Manager Location: Uxbridge (Hybrid … Days In-Office Weekly) Salary: £51,000 - £61,000 Network IT is recruiting for a Network Manager to lead the delivery and ongoing improvement of network services and security operations for a large organisation in London. This permanent role offers hybrid working, competitive salary, and excellent benefits including pension, annual leave, and development opportunities.The role centres on … to senior stakeholders on network performance and emerging risks. Manage budgets, procurement, and vendor relationships, ensuring cost-effective service delivery. Drive continuous improvement and innovation in network and security services to support business operations. Experience Requirements: Proven experience in network infrastructure leadership , ideally within large or complex environments. Strong knowledge of enterprise networks (wired, wireless, remote access) with security More ❯
Technical Operations Manager - FM Service Provider - North West London - Iconic Building - Up to £80,000 plus package Are you a Technical Operations Manager looking for a new challenge? Do you want to work on one of London's most iconic buildings? If the answer is yes, then read on...... A fantastic opportunity has arisen to work … for a privately owned FM Service Provider situated in North West London. CBW are currently recruiting for a Technical Operations Manager to be based on an Iconic & Landmark building in North West London. The role will provide line management to the supervisory and engineering team whilst maintaining a proactive customer interface to ensure a high standard of both … in Electrical/Mechanical Engineering or related field (Highly desirable) Previous experience within a fast moving maintenance environment; manufacturing would be ideal. Up to date knowledge of business-critical services/systems Full understanding of Statutory Compliance. IT literate and conversant with Microsoft Office, Outlook and Project. Customer focussed and able to communicate at the highest level within client More ❯
Manager - Transition/Insourcing We’re looking for an experienced and dynamic Transition Project Manager to lead and deliver high-impact transformation initiatives across technology, services, and organisational change. The ideal candidate will bring a solid background in managing complex programmes within corporate, fast-paced environments and driving measurable outcomes through innovation and stakeholder collaboration. … The successful Project Manager must be able to demonstrate prior experience of moving Technology Services to an internal centralized function . This will be more focussed on the personal element of the transition as opposed to the technology. Key Responsibilities: Lead the end-to-end delivery of transition projects, ensuring alignment with business goals, timelines, and quality … multiple, concurrent projects involving service transitions, technology change, or business process reengineering. Drive IT change and technology adoption programmes, ensuring successful integration and user engagement. Oversee transitions of technology services to an internal centralized function , ensuring smooth handover and operational stability. Develop and maintain robust project plans, risk logs, and communication strategies. Engage with senior stakeholders, business leaders, technical More ❯
Our client was founded in 1998 to deliver exceptional staffing services to North Carolina businesses and job seekers. What began as a small staffing firm has since expanded to include three brands with service offerings ranging from temporary staffing to executive search and business consulting. With eight locations, the reach and roots of their job recruiter in North and … and candidates. Their mission is to attract, retain and cultivate qualified employees to meet the specific needs of their client companies. Our client is seeking a Business Development Manager you will be responsible for leading business development initiatives and will manage a grow your accounts. Responsibilities Prospect and engage new small, mid-market to enterprise-level clients within … with internal recruiting and operations teams to ensure seamless service delivery. Qualifications 2+ years of B2B sales or business development experience in the staffing industry Proven success in selling services to HR, finance, operations or executive decisionmakers. Excellent interpersonal, negotiation, and presentation skills. Comfortable with cold/outbound calling and leveraging strategic prospecting techniques. Strong organizational and analytical capabilities. More ❯
FIELD SERVICES SITE LEAD Position Type:Full-time, Non-Exempt, Hourly Reports to:Field ServicesManager Digital Supervisory Responsibility:Some Location:Jacksonville, FL (Field) Company Summary Stellar Energy providesstate-of-the-art solutions customers build in for optimized energy performance now; and in the preparation for the energy needs of tomorrow. In business for 25 years … heat & power systems, thermal energy storage, inlet air heating, data center chilling, and inlet air chilling for LNG facilities.Additionally, our expertise extends to start-up & commissioning, system health analysis, services, and training.Our in-house team of skilled engineers and dedicated tradespeople are the reason we are the global leader in customized solutions. Stellar Energy strives to add value to … maintain, and update individual Project Schedules based upon major equipment delivery schedules, personnel and equipment needs for accomplishing associated Site Schedules implementation and startup dates. Submit to Digital Field ServicesManager and Digital Field Services Project Manager for review and approval, notify of any/all potential delays or schedule impacts. Confirm site progress More ❯
Salford, Lancashire, England, United Kingdom Hybrid / WFH Options
NHS Shared Business Services
IT procurement? If you are a skilled and seasoned category expert who is motivated to make a difference, we are eager for your response! As a Senior Category Manager at NHS SBS, you’ll lead a team and take ownership of a sub-category within the Digital & IT portfolio, including its associated frameworks. You will flourish with the … we encourage you to apply and talk to us about what might be possible. Loved reading about this job and want to know more about us? NHS Shared Business Services (NHS SBS) was created by the Department of Health and Social Care to deliver corporate services to the NHS. A unique joint venture with Sopra Steria, a European … leader in digital services and software development, we make life easier for NHS employees, patients, and suppliers, and deliver value for money to the taxpayer. Proud members of the NHS family, we provide finance & accounting, digital, procurement and workforce services to more than half the NHS in England. Our solutions are underpinned by cutting-edge technologies and our More ❯
Newcastle Upon Tyne, Tyne and Wear, England, United Kingdom
Norton Rose Fulbright LLP
relevant skills and experience, we're looking for people who are innovative, commercial and value the work that they do. Our Newcastle office is recruiting a Legal Technology Manager to join our growing matter support capability within the Innovation Design and Technology (IDT) team. The Role This role offers the opportunity to oversee the technological support provided by … legal tech training curriculum Managing the roll-out of new features in existing legal technology including how these features are incorporated into standardised ways of augmenting legal tasks and services In the longer term, as the team evolves, we expect that this role will move full-time to a specific function either providing technology services for clients and … is a central part of a wider transformation function with responsibilities for legal teams across EMEA and works in close collaboration with Legal Project Management team (LPM), the Legal Services Team (LST) in Newcastle, the Digital Solutions team (DS), IT and the Knowledge Management team (KM). The goals of the broader transformation function are to improve: (i) the More ❯
Birmingham, West Midlands (County), United Kingdom
GreenSquareAccord
Head Office Location: Brindley Place, Birmingham Job Location: Brindley Place Salary - £55,000 - £58,000 per annum Contract type - Permanent Working hours - Full Time About the Service The Digital Services Department at GreenSquareAccord plays a crucial role in driving the organisation s technological advancements and ensuring the delivery of high-quality digital solutions. Located at Brindley Place, this department … is part of the Corporate Resources Directorate and is dedicated to supporting the organisation s mission of providing exceptional services to its customers. One of the key functions of the Digital Services Department is to collaborate with various stakeholders, including the Procurement Team and the Wider Leadership Team, to ensure transparency and efficiency in supplier management. The department … performance against key metrics, proactively identifies opportunities for continuous improvement, and ensures compliance with corporate contract management practices. About the role As the Contract & Supplier Manager (Digital Services), you will play a key role in overseeing the full lifecycle of our technology contracts. Using our modern Source-to-Pay (S2P) system, you`ll manage everything from drafting More ❯
Stockport, Greater Manchester, North West, United Kingdom
Peregrine
Roles At Peregrine, were proud to be recruiting on behalf of our clients. We are recruiting an exciting opportunity for highly motivated and experienced Senior Product and Device Manager with a strong background in overseeing the strategic management of Smart Metering devices. Client details: A technology-led organisation working at the intersection of energy and digital infrastructure. They … delivery of programmes by ensuring readiness and resilience of the device ecosystem. Drive continuous improvement across device-related processes, support models and services. Own a portfolio of device-related services such as Parse & Correlate, ICHIS, CPL, EPCL and others, ensuring service excellence and evolution. Proactively embed industry best practices within the team and drive improvements across stakeholders by promoting … manage the Test Interoperability Events engaging with external stakeholders, including SEC Committees and DESNZ. Plan, coordinate, and direct the activities and resources necessary for the successful delivery of device services, including responsibility for line management. Prepare and deliver presentations and supporting materials that clearly communicate the processes, progress, and strategic direction of Device and Product services to both More ❯