176 to 200 of 220 Support Analyst Jobs

strategy ensures “Controlled Growth” as we aim to become the Bank of choice for businesses wishing to transact in the African continent. Role Overview: Support the implementation of Flexcube and other ancillary applications, and software interfaces. Role Responsibilities: Carry out Unit Testing, Integrate/Deploy units into intermediate environments … and support the Testing cycles progressively as per specifications/requirements within planned schedule. Fix defects found during unit testing, system integration testing and acceptance testing. Use defined Standards/Tools/Processes/Change-Control-Steps and document all work to achieve deliverable that meet Quality/Audit …/Compliance expectations of Oracle/Client. Coordinate with Offshore Development and/or Support teams for various technical deliverables including Customization Deliveries, Patch-sets, fixes etc. Resolving base product issues by coordinating with Oracle Global Support team. Analysing and providing L1/L2 production support covering more »

Application Support Engineer | High Level Security Clearance Required | Up to £60,000 + 15% bonus | London | On-site Yolk Recruitment are working with a global consulting organisation. They're searching for an experienced Application Support Engineer to join on a client site in London. If successful you will … be embedded on one of their high profile defence client sites working to support secure applications. To be successful you will need exposure to software support & scripting using PowerShell, Shell, C# or a similar language, you will also need strong understanding of the software development lifecycle. The role … is an excellent opportunity for a support engineer looking to progress towards software engineering. They are based in London & the role will be fully onsite. What you will be doing: Supporting a large portfolio of secure applications & systems. Working closely with software engineers to identify & fix bugs in code more »

Customer Support Specialist, Service Desk Analyst £32-38k + Benefits 18 month contract 2 days a week on site in Belfast (BT1) Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to … deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to our business … resolution, you will own and manage the customer experience over the phone and Web. Your responsibilities will include the below: Responsible for the customer support experience Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) Identify cases that more »

1st Line IT Support Engineer - Cambridge - MSP - £28K (DOE) Due to continued growth, a leading Microsoft Gold Partner based in Cambridge is looking for a 1st Line IT Support Engineer to join the team. As a leading technology company, you will become part of a reputable organisation dedicated … VMware/Hyper-V virtualisation tools Office 365 SQL Server Backup technologies e.g. Veeam The roles and responsibilities of the role include administering T1 support requests, accurate call logging and relevant escalation when necessary. Working closely with the other Service Desk team in a collaborative environment sharing experience and … worry if your current CV isn't up to date - please reach out to Gianluca @ circle recruitment (dot) com Key words: Windows Server, IT Support, Microsoft Gold Partner, 1st line, 2nd Line, Technical support, office 365, azure, vmware, networking, MSP, Cambridge, Cambridgeshire, hyper-v, exchange, Circle Recruitment is more »

2nd Line Support Engineer - Milton Keynes 5 Days per week onsite - £40,000 2nd Line Support Engineer required for a leading client based in Milton Keynes. My client is currently seeking a 2nd Line Support Engineer to come on board to provide support for Microsoft environments … managing installations, upkeep, and resolving issues pertaining to Windows 10/11 operating systems on both laptops and desktops. Key skills, * Strong 2nd Line support experience * Conduct administration tasks for server operating systems. * Collaborate with RDS, Citrix, and Hyper-V technologies. * Supply assistance for smartphones (Android & iOS), tablets (Android more »

Working as an R&D Support Liaison you will be the link between the KCS Support Department and the KCS R&D Department, providing a two-way channel of communication, knowledge, information and support. Responsibilities will also extend to provide the same links for KCS, PSG and supporting … with critical Bugs and escalations, onboarding and upskilling R&D recruits and some QA Testing. This role will provide an early response back to Support with regards to Bugs and queries, enabling them to deliver a more timely and efficient service to the customer as well as supporting the … expected to undertake a wide range of activities and your responsibilities will include:Vetting Bugs logged on behalf of customers to ensure by KCS Support or KCS PSGApplying business knowledge to provide feedback that can be shared with customersSupport the K8 Delivery Managers with Bug management and communications outside more »

We are currently seeking an Application Support Engineer to join our team supporting local authorities in utilising Liquidlogics market leading Education and Social Services and Case Management software. Duties and Responsibilities Main Responsibilities: Responsible for 2nd and 3rd line support functions as part of the Application Support … encounter Take ownership of allocated customers and be their named dedicated engineer ensuring that Incidents are managed and resolved within agreed Service Level Agreements Support customers on our own hosted servers as well as on-premises servers Skills and Experience This is a customer facing role which requires good … and experience of working with SQL Server and writing SQL/T-SQL queries for fixing data issues Strong 2nd line software/application support experience Experience of Microsoft Windows Server and applications Ability to prioritise and execute tasks Excellent time management/ownership of personal Jira queues Strong more »

growing overseas sales. As the market leader in developing and delivering fully integrated business management solutions our mission is simple: to design, implement and support high-performance systems that enable our customers to source effectively, stock efficiently, sell profitably and service competitively on a global scale. The Commercial Software … Support Department assists customers with queries and problems relating to the KCS application software post-implementation. The Department also provides customers with a wide variety of other services including the installation of new software and customer training. Key Responsibilities:Pro-actively taking ownership of a wide variety of calls … actions undertaken Regularly updating customers regarding the status of their callsEffectively handling complaints and call escalation requests from customers Identifying calls that are not support calls and dealing with these following the correct procedures, for example after sales calls, chargeable support calls, modification and system change requests etc.Assisting more »

the role: An amazing opportunity that will enable you to join our growing and exciting Technology team. You will be the first line of support triaging helpdesk tickets and providing 1st and 2nd line support. Your core role will be making sure all members of staff can operate business … as usual, but there will be scope to be involved in some Technology projects. You will work closely with other members of the support team and the Systems Engineer. We are a leading specialist currency and asset manager with circa $99 billion in Assets Under Management Equivalent. Our company more »

Were working with a Bristol based tech company looking to recruit an experienced Application Support Analyst. Our Client is an award winning leading global supplier of application software and implementation services to the health insurance sector. What you're looking for? Joining their friendly, team of 6 Application Support Analysts you'll deliver first class support to a worldwide customer base using their award-winning product and be responsible for: Triaging Incidents logged within the Service Desk system Investigating and resolving all types of application support issues/requests Working directly with client representatives to progress … clients and their restore locally The team strives to be non-hierarchical with a friendly can-do culture encouraging a proactive approach where every Analyst takes ownership of their ticket/s until resolution and closure. What we're looking for? Someone with 2 years + experience in a more »

Vertex Search are now looking to find a talented and driven Helpdesk Analyst for our top tier financial services client based in central London. Your Role Tech troubleshooting: Handle first line issues within a predominantly Microsoft setup, including desktop, hardware and AV support Network know-how: Tackle basic … connectivity tasks to keep systems running smoothly. Service delivery: Manage support tickets to completion or escalation, and document solutions for future reference. User empowerment: Help with onboarding, offboarding, account setups, and tech access for staff. What You'll Need Tech background: A degree in IT, Computer Science, (or relevant more »

Zurich, Or Yehuda, Beirut and Prishtinë cover our financial technology solution suite and delivery model, supporting our customers across sales, programme management, operations, technical support, and development hubs. Role The Technical Support Engineer will have a key role in the Customer satisfaction by troubleshooting technical issues, provide timely more »

will and passion to continuously aim for change, reinforcing our commitment to creating "an even better tomorrow" Role summary: Respond to requests for IT support and services via telephony or ticket (including incidents and service requests) in a timely, polite, and efficient fashion, while adhering to the defined SLA … timeframes using our IT Service Management tools. Analyse and resolve 1st/2nd line support while working with other resolver groups (Network Services & Desktop team ) to resolve/fulfil incidents and requests. Log and track the status of assigned requests for IT support and services, ensuring regular customer … following the appropriate processes. Provide technical solutions to IT and business requests/requirements, engaging with key IT stakeholders where appropriate. Provide the relevant support for meeting rooms as required by the business. Follow the defined department ITIL processes and procedures, and wider company standards, policies and procedures; providing more »

with an established and growing company, were delighted to share a newly created opportunity to join the Sword team in the role of Applications Support Analyst. We are expanding our team and searching for passionate Applications Support Analyst. As a member of our team, you will have the … opportunity to support and oversee a diverse portfolio of Oil and Gas business applications and systems, ensuring the smooth running of various essential business processes. Location, Aberdeen UK, onsite. Requirements Here's what the role will look like Service Requests Take ownership of service requests, and create personal service … cause and resolve Applying fixes and upgrades as required, working with third party suppliers as necessary, Executing small projects to make improvements and provide support for larger projects as required, Managing application configuration, user accounts, licenses and data to ensure maintain strong security, reliability, sustainability and cost effectiveness. Experience more »

Piccadilly One is working with a successful UK organisation that is currently looking for a well-rounded IT Support Contractor to join its IT Support Function. This role is offered on an Inside IR35 basis, Hybrid Working available, 3-6 months. Tech stack and duties below. Responsibilities Provide … for customer engagement. Maintain a high level of customer service, understanding the impact issues have on customers and our business. Adhere to, promote, and support the business's Information Security policies. Work closely with fellow IT Support Analysts to share information and knowledge. Ensure the correct procedures are more »

day operations is its IT function. As part of its current activities, it is looking to recruit a number of top-drawer 1st line Support Analysts to join its tech support team. My client offers superb training and career opportunities - with excellent temp to perm progression. We are … looking for 12 months+ technical support experience and great customer service skills, OR 18 months+ technical support/IT service Desk experience and love to analyse and resolve issues Excellent customer service and problem solving skills This first line support role offers lots of variety, as 1st … across three teams. There is the offer of training/certification and the opportunity to join a highly professional team, with excellent colleagues offering support and advice at every turn. This is an onsite role in Berkshire. If you are looking for the next step in your IT Support more »

Alexander Steele is recruiting an IT Service Desk Analyst for a food manufacturing business based in Leeds. They are looking for somebody who is prepared to be hands on across all sites, so will need a valid driving licence and experience working within IT Service who can hit the … with basic queries and then develop their bespoke skills with the business systems. The IT Service Desk is accountable for providing first line technical support to internal staff. The IT Service Desk Analyst will also be a key contributor to the ongoing maintenance and ownership of the service … catalogue, major incident management (MIM), problem, and change. The IT Service Desk Analyst has a diversified background of service orientated roles, technical understanding, excellent customer service skills, is well organised, and a good communicator. Primary Responsibilities To provide service desk services in the form of first line support. Working more »

/7 Service Desk Analyst | UK Remote | £36,000 This is an exciting role to join a collaborative company where you will be responsible for providing technical support, troubleshooting, and customer service to clients. This role provides excellent exposure to a wide range of technologies and the opportunity … to further develop your skills. You will be responsible for providing a combination of 1st and 2nd line support to customers on a shift rotation (including night shifts.) Please note – This is a fully remote role where you will be expected to work a ‘4-on, 4-off’ shift … requests and incidents Provide 1st and 2nd line diagnosis and resolution or fulfilment of incidents and requests The Candidate: Previous experience of providing IT support at 1st and 2nd line level Experience of managing a ticket queue, ensuring SLA’s are met in all instances Knowledge of server operating more »

This position will be working on site* Our client in the on the east side of Cleveland is looking for a Desktop Support Analyst. This is a 6+ month contract position. The qualified candidate will be: Responsible for providing various IT support functions and will work directly with … employees to set up new PC's and assist with support desk ticket resolution. Customer service mindset. Excellent problem-solving ability. Strong interpersonal, verbal, and written communication skills. Ability and discipline to follow standards, procedures, checklists, and design documents. Detail oriented with the ability to work independently/self … starter. Strong prioritization and time management skills Experienced to expert knowledge of the support process for the main technologies in our environment, including Windows 10, Office 365, Active Directory, PC/Laptop hardware, mobile devices, PC imaging. Some server experience with installation, patching, and troubleshooting. We are looking for more »

ideally 3+ years of hands-on experience with support background across multiple operating systems • working knowledge of software tools or platforms such as Microsoft Azure, Autosys, BigPanda, and IPcenter • good knowledge of Windows Server, Linux, scripting (SQL, PowerShell, Python), relational databases (Oracle/Sybase/MSSQL/PostgreSQL) • ability more »

Outstanding opportunity to join this fast paced, rapidly growing, Property Technology platform on a permanent basis as a Software Support Analyst. This software business provides the world’s leading technology platform for property management and estate agencies and offers fantastic training and career development opportunities into software engineering, IT … support, project management and testing. We’re looking for outstanding Customer Service people (no prior tech experience required) with brilliant communications skills and a desire to learn, cross train and build a career in technology. You’ll require the following skills and experience: 1+ years’ experience in a Customer … solving and critical thinking skills Keen interest in tech and tech savvy Able and keen to learn technology skills Any prior experience with IT support (e.g. Service Desk) beneficial but not essential Happy to work in the office 3 days per week (Solihull) £23k-£25k + bonus + benefits. more »

Application Trade Support specialist with a passion for Business Analysis? You'll be working a dual role, leading an OMS implementation project with the goal to improve and implement new features for the new Inhouse OMS system. Post implementation the role will transition to a hybrid role where you … utilise your business analysis skills. Interested in becoming the permanent hire for a key project? Skills we're looking for: Experience of equities application support Experience writing technical specs would be a bonus Experience with requirements gathering to implementation Location: Mayfair (Hybrid working model) Salary more »

The successful candidate will receive training and support to provide an exceptional client experience across a wide range of technology solutions. They will gain understanding of both the department and the business in order to be the first point of call for IT support issues. Role With mentoring … are there to ensure they get the most from their work experience. Successful completion of this apprenticeship gives you an accredited Level 3 Digital Support Technician, with training in how to: Helpdesk Operations and Functions. Maintaining Digital Systems and Services Fundamentals of Digital Systems. Administration of Digital Systems and … Operations and Security. Pathways and Career Progression. The role offers a permanent role upon completion of the apprenticeship depending on performance. Apprenticeship Standard Digital support technician (level 3) Training Provider ESTIO TRAINING LIMITED Working Week Between 9am-5:30pm, Monday to Friday. Expected Duration 18 Months Positions Available more »

As an IT Apprentice you will be joining our Service Desk team, who are responsible for answering calls and emails from our clients. You will be using the IT knowledge that you will gain at college, on the job, and more »

Nigel Frank are partnered with an investment management firm as they are expanding their technical support team. They have the resources to work with the latest technologies and this role will offer the chance to get stuck into projects involving IT architecture and Cyber Security. The main responsibility of … this role is to deliver desktop support to their user base, spread across the UK and South East Asia. This is a hybrid role, requiring travel into their London office 3x a week. Roles & Responsibilities Desktop support, on site and remotely Rolling out end user technologies Video conferencing … support Working on exciting projects (proposals and delivery) Documentation (policy, processes procedure and best practice) Skills Required Microsoft 365 administration – (including Autopilot, Exchange, Intune, Teams and SharePoint) Windows 11 desktop administration/troubleshooting Networking experience (desirable) Exposure to VMware virtualisation (desirable) You will be rewarded with a salary paying more »