76 to 100 of 595 Support Analyst Jobs

Senior Applications Analyst - Loughborough (Hybrid) £40,000 - £50,000 Role: We're seeking a Senior Applications Analyst to lead the support, development, and optimisation our client's organisation's critical application and infrastructure estate. You'll take ownership of complex systems, drive key upgrade projects, and play a pivotal role in service improvement ensuring that the systems … You'll be a trusted technical advisor, collaborating closely with IT leadership and business stakeholders. Key Responsibilities: Act as SME for application services, delivering advanced 2nd/3rd line support across Windows Server, business systems, and cloud platforms (Azure/365). Lead and deliver major software upgrades, system integrations and migration, working with project teams and senior stakeholders. … maintain comprehensive technical documentation, knowledge base articles, and asset records. Build strong relationships with senior users, suppliers, and third parties to resolve incidents and deliver service improvements. Mentor and support junior analysts, sharing knowledge and best practice. Participate in an on-call rota (with enhanced allowance) to ensure 24/7 service continuity. Ideal Candidate: Significant 2nd/3rd More ❯

Job Title - IT Systems Support Analyst Department/Sector - Business Travel Job Location - London Salary - £32k Join this highly successful and professional travel company based in the City and put your top IT Analyst skills to the test in this challenging and exciting role! This position will provide all levels of support and build to PC … the company, as well as assisting line managers to review/document and enhance the company's current infrastructure. The ideal candidate should have a proven history within IT Support and display the willingness and commitment to succeed within the role. They must be able to work successfully both as part of a team and individually, be flexible, communicate … integrity/security of the Company's information resources/data assets Maintain and enforce applicable departmental standards and procedures Maintain a personal level of technical and business expertise Support the Company's servers and networks servicing the Head Office, Remote Users and other Operational Locations Configure and install new computer hardware and software. Help research solution specific hardware More ❯

We are seeking a skilled IT Support Analyst to join our dynamic IT team. The successful candidate will be responsible for providing technical assistance and support to end-users, ensuring the efficient operation of systems, software, and hardware. The IT Support Analyst will play a crucial role in diagnosing and resolving technical issues, maintaining IT … infrastructure, and delivering exceptional service to our colleagues. Responsibilities: End-User Support: Respond to user queries and issues through various channels, including phone, email, and in-person. Diagnose and troubleshoot hardware, software, and network problems to resolution. Provide step-by-step guidance and training to users on technical matters. Install, configure, and update software applications and operating systems. Incident … Management: Monitor the incident management system, log and update incidents, and ensure timely resolution. Escalate complex issues to higher-level support when necessary. Telecoms Support: Provide support for telecoms systems, addressing issues and ensuring seamless communication for end-users. Collaborate with telecom service providers to troubleshoot and resolve technical challenges. Technical Issue Resolution: Analyse and resolve technical More ❯

We are seeking a skilled IT Support Analyst to join our dynamic IT team. The successful candidate will be responsible for providing technical assistance and support to end-users, ensuring the efficient operation of systems, software, and hardware. The IT Support Analyst will play a crucial role in diagnosing and resolving technical issues, maintaining IT … infrastructure, and delivering exceptional service to our colleagues. Responsibilities End-User Support: Respond to user queries and issues through various channels, including phone, email, and in-person. Diagnose and troubleshoot hardware, software, and network problems to resolution. Provide step-by-step guidance and training to users on technical matters. Install, configure, and update software applications and operating systems. Incident … Management Monitor the incident management system, log and update incidents, and ensure timely resolution. Escalate complex issues to higher-level support when necessary. Telecoms Support Provide support for telecoms systems, addressing issues and ensuring seamless communication for end-users. Collaborate with telecom service providers to troubleshoot and resolve technical challenges. Technical Issue Resolution Analyse and resolve technical More ❯

Do you have a background in IT Support? Are you confident working independently while also thriving in a collaborative team environment? If so, our IT Support Analyst role at our Trafford Park manufacturing site could be the perfect next step in your career. About the Role As the on-site IT Support Analyst at Trafford … Park, you’ll be the go-to expert for second-line support, handling a dynamic mix of software and hardware issues. You’ll also collaborate with our operational technology teams to ensure our manufacturing systems run smoothly and efficiently. You will be joining a successful, collaborative and friendly team that operates over our UK, Holland, Finland and Sweden manufacturing … sites. Your impact won’t stop at Trafford Park— you’ll also provide regular support to our operations in North Wales and Bury, with travel 1–2 days per week when required . You’ll offer remote support and collaborat e across our 9 manufacturing sites, with occasional travel further afield for project work. What You Will Do More ❯

Join our Team as an IT Support Analyst Location: Leicester Salary: Competitive Hours: Mon-Fri shifts between 7:30am and 6pm About The Role As an IT Support Analyst at Onecom, you'll offer remote and on-site support for Macs, PCs, servers, Microsoft 365, and various associated software. You'll handle multiple service requests … and software knowledge Good understanding of routing and firewalls Good understanding of cyber security best practices MacOS experience Good understanding of domains and DNS Key Responsibilities Provide technical IT support, ensuring customers are dealt with promptly and within SLA Accurately log customer incidents and requests within the CRM, assessing ticket severity Provide technical expertise to resolve customer incidents and … assurance Rewards: Quarterly and annual employee awards, discounts on tech Socials: All-expenses-paid company events Development: In-House Training Academy Wellbeing: 24/7 access to mental health support, Calm App, discounted gym membership, cycle to work scheme, free breakfast & fresh fruit, eye-care vouchers, financial wellbeing support Who We Are Onecom is an award-winning provider More ❯

Technical Support Analyst – Leeds Job Location: Based in Leeds with occasional travel to other sites - must have driver's license Reports to: IT Manager Hours of Work: 7.5 hours between 09:00 – 17:30 Monday to Friday with 1 hour for lunch. Flexibility is required according to workloads. Salary: Up to £25,000 Responsibilities Provision of 1 st … and 2 nd line hardware and software support, including diagnosing and resolving technical issues for users of our core and peripheral systems to a high level of quality and within agreed timescales. In conjunction with the IT Manager, continually deliver improvements to the service through the identification of process and infrastructure improvements and incident management and analysis. Principal Accountabilities … Support the business by providing 1 st and 2 nd line technical support. Provide support for existing IT hardware and systems software. Administration of accounts in Active Directory and Office 365. Liaise and work with external and internal technical contacts on incident resolution. Support the Root Cause Analysis process for significant issues. Proactively investigate trends in incidents. More ❯

network you want to login/join with: Remote - Once a week travel to Luton and occasional travel to London. The Role We are looking for an IT Technical Support Analyst to work within the Service Desk Team, providing 1st line support to address general queries from our global customer base of up to 3,000 users. … the lifecycle of requests, ensuring timely and appropriate resolution. Communicate regularly with customers about the status of their requests. Escalate issues as needed to meet high-priority resolution times. Support Service Desk projects, including data entry, analysis, and coordination of activities. About You: Empathetic and passionate about customer service. Team player who fosters collaboration. Analytical with the ability to … on quality. Prioritizes effectively and manages expectations. Honest, constructive, and proactive in driving improvements. Experience in customer service, contact centers, or helpdesk roles. Experience working with KPIs. Previous IT support experience. Technical Skills (Desirable): Active Directory & MS Windows environments. Desktop, laptop, and server support. Citrix Cloud Desktop. Basic ITIL knowledge. What We Offer: Competitive salary. 25 days annual leave More ❯

Job Summary: I am seeking a skilled and proactive 2nd Line IT Support Specialist to deliver technical support across regulated production and laboratory environments. Acting as a key liaison between the IT Helpdesk and end users, you will provide second-line support for business-critical systems and validated devices. Responsibilities include issue resolution, compliance with validation and … quality standards, and ensuring minimal operational disruption. Key Responsibilities: Provide second-line support in regulated areas (e.g., labs, packaging, production systems) Troubleshoot and resolve hardware, software, and infrastructure issues Capture and document detailed incident information Collaborate with senior technical teams and external vendors Support installation/configuration of validated and non-validated systems Assist in patching, updates, and … system maintenance Ensure adherence to validation standards such as CSV, GxP, and 21 CFR Part 11 Maintain accurate support records via the helpdesk system Provide onboarding and training to end users Identify and propose improvements in IT services and system performance Essential Qualifications Recognised IT certifications (e.g., CompTIA A+/Network+/Security+, Microsoft MCSA/MD-100/ More ❯

IT Support Technician – 1st/2nd Line 📍 Exeter (Hybrid Working) I’m currently working with a leading professional services organisation based in Exeter who are looking for a skilled and customer-focused 1st/2nd Line IT Support Technician to join their growing team. This is a fantastic opportunity for someone with helpdesk experience and a solid grounding … in the Microsoft tech stack to join a collaborative and forward-thinking IT function. 💼 The Role: You’ll be responsible for delivering high-quality IT support across the business, acting as the first point of contact for users and resolving a wide range of technical issues across desktops, mobile devices, and core systems. 🔧 Day-to-Day: Responding to and … resolving 1st and 2nd line support tickets Supporting users across Windows 10/11 , Microsoft 365 , and Active Directory Managing user accounts, access, and group policies (on-prem and Azure AD) Troubleshooting basic networking issues (DNS, DHCP, VPN, etc.) Providing iOS mobile device support and remote access troubleshooting Logging, tracking, and updating tickets within the helpdesk system 🧠 What More ❯

we'd like to know: Are you FIS? Your new role The FIS Supply Chain Finance Client Services team is responsible for monitoring the operation of the system, providing support to our customers, performing configuration changes and working with other teams within the organisation to roll out the platform to new customers. In your new role as a Senior … Operations & Application Support Analyst you will be responsible for the provision of 2nd and 3rd line support to our global network of customers. You will take full and independent ownership of the resolution and root cause analysis of advanced technical and functional issues in a Level 2 or Level 3 capacity. What you'll do Triaging incoming … platform Resolving client incidents and/or escalating where needed Monitoring and responding to monitoring events Who you are Professional experience in a 1st, 2nd and 3rd line application support role in a customer-facing environment We value quality of experience as opposed to number of years experience but as a guide a Senior Operations and Application Support More ❯

Full details of the job. Vacancy: Application Support Analyst Job Reference Number: VN1216 Employment Type: Permanent Job Advert: Application Support Specialist – Empowering Innovation with GES EMEA! About the Role: Join GES EMEA as an Application Support Specialist and become a key player in supporting and optimising our suite of business systems and applications across the Europe … Middle East, and Africa (EMEA) region. This vital role will put you at the heart of our IT operations, providing high-level support and troubleshooting across financial, invoicing, IT, and ERP systems. If you thrive in a dynamic environment, have a knack for solving complex issues, and enjoy collaborating with cross-functional teams, this is the role for you. … What You'll Do: Operational Support: Provide expert support for a range of business systems, ensuring smooth daily operations across Sage X3 and other key tools. System Administration: Take ownership of database and server administration, using RDP, MS SQL, and other tools to maintain and troubleshoot Sage X3 and related systems. End-User Interaction: Work closely with business More ❯

Resourcing Location: exeter, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 3 Posted: 06.06.2025 Expiry Date: 21.07.2025 col-wide Job Description: IT Support Technician – 1st/2nd Line ? Exeter (Hybrid Working) I’m currently working with a leading professional services organisation based in Exeter who are looking for a skilled and customer … focused 1st/2nd Line IT Support Technician to join their growing team. This is a fantastic opportunity for someone with helpdesk experience and a solid grounding in the Microsoft tech stack to join a collaborative and forward-thinking IT function. ? The Role: You’ll be responsible for delivering high-quality IT support across the business, acting as … contact for users and resolving a wide range of technical issues across desktops, mobile devices, and core systems. ? Day-to-Day: Responding to and resolving 1st and 2nd line support tickets Supporting users across Windows 10/11 , Microsoft 365 , and Active Directory Managing user accounts, access, and group policies (on-prem and Azure AD) Troubleshooting basic networking issues More ❯

IT Applications Support - with prospects and training Education Requirements: None but degree preferred or commercial exposure Experience Requirements: 2 years plus junior level - intermediate 3 years - heavy weight 5 years + Industry: Technology Job Location: Bradford, BD Qualifications: None required Responsibilities: See below list within spec Skills: See below list within spec Work Hours: 35 hours Salary … systems globally and assisting with the installation, configuration, and testing of software products (across all devices) Duties will vary and be revised due to the nature of the IT Support environment (the above is a guide and not a comprehensive list of responsibilities) Essential Skills: Overall experience of Citrix Xen App 6.5 – 7.x and PowerShell scripting. SQL Server Administration More ❯

IT Applications Support - with prospects and training Education Requirements: None, but degree preferred or commercial exposure Experience Requirements: 2 years plus junior level - intermediate 3 years - heavy weight 5 years + Industry: Technology Job Location: Horsforth, LS18 4RF Qualifications: None required Responsibilities: See below list within spec Skills: See below list within spec Work Hours: 35 hours Salary … systems globally and assisting with the installation, configuration, and testing of software products (across all devices) Duties will vary and be revised due to the nature of the IT Support environment (the above is a guide and not a comprehensive list of responsibilities) Essential Skills: Overall experience of Citrix Xen App 6.5 – 7.x and PowerShell scripting. SQL Server Administration More ❯

Join to apply for the TechHub Support Analyst role at Ofcom Join to apply for the TechHub Support Analyst role at Ofcom Direct message the job poster from Ofcom Senior Technology Recruitment Partner @ Omni | Diversity Recruiting Please note this role will close at 00.01 on the 25th June so we advise making your application by midnight … clear – we live by our values: Empowerment; Excellence; Collaboration; Agility and Respect. These define how we work to deliver our purpose, now and in the future. The behaviours which support these values set the path for a fully inclusive and innovative culture at Ofcom. We focus not only on what we do, but how we do it. We pride … being an organisation of people who genuinely care about helping others. About the team you’ll be part of You’ll be joining our friendly and dedicated Local TechHub Support Team, who are passionate about delivering a first-class face-to-face ICT support experience. Working collaboratively with our trusted outsourcing partner, we provide hands-on support More ❯

Social network you want to login/join with: Responsibilities: Provide comprehensive technical support to end-users through in-person interactions, phone communications, and remote access technologies. Diagnose and resolve hardware, software, and network issues on Virtual Desktop Infrastructure (VDI), laptops, printers, and other peripherals using event logs and monitoring solutions. Install, configure, and maintain operating systems (Windows … and manage software updates and patches using tools such as Microsoft System Centre Configuration Manager (SCCM). Use remote access tools (TeamViewer, Remote Desktop) to assist remote users promptly. Support collaboration and communication tools, including MS Teams, Email, and mobile communications. Collaborate with other IT teams to address escalated issues and implement robust solutions. Investigate and troubleshoot critical vulnerabilities … documentation, knowledge base articles, and training materials to enhance team efficiency. Participate in the planning and implementation of IT projects, such as system upgrades and migrations. Set up and support audiovisual (AV) equipment for meetings across all organizational levels. Requirements: In-depth knowledge and experience with desktop operating systems, hardware, and software, including Windows 10/11, Microsoft Office More ❯

Service Desk team. The S+W service desk is an eight person team split across Edinburgh, Glasgow and London. The team rota the provision of first, second and third line support to 500+ users. Outside of the rota, team members are involved in the planning, delivery and documentation of a variety of projects. The role Primary Duties To maintain and … development and documentation of IT procedures and processes. Act as a technical resource in projects as directed by manager. Secondary Duties To provide 2nd line application, OS and hardware support for internal and remote workers. To resolve user issues in a timely fashion and to escalate with relevant details where appropriate. To carry out any other reasonable duties as … requested by manager. Candidate Profile Experience of OS and application deployment. Strong technical support capability covering Windows 10, MS Office, Active Directory, MS Exchange and iOS configuration (including EMM experience). Experience of iManage, Citrix, Windscribe, Workshare, Mobile Iron and Mimecast. Patch Management. Service Desk experience providing support to a multi-site organisation. Technical Skills/Experience Demonstrates More ❯

Advance Your IT Career as a 2nd Line Support Engineer! Intercity is growing and so can your career. Were looking for a skilled and motivated 2nd Line Support Engineer to join our high-performing Service Desk team. If youre passionate about solving complex IT issues, supporting a wide range of technologies, and delivering exceptional customer service, this is … your opportunity to thrive. As a 2nd Line Support Engineer, youll be the escalation point for our 1st Line team, tackling more advanced incidents and requests. Youll work across a diverse technical landscape from Microsoft 365 and Azure to EPOS systems and network troubleshooting ensuring issues are resolved efficiently and to the highest standards. Youll also collaborate with third … party suppliers and internal teams to get to the root of multi-faceted IT challenges. Key Responsibilities as a 2nd Line Support Engineer: Provide expert support via phone, email, and remote access. Diagnose and resolve escalated incidents and service requests. Create and maintain knowledge base articles to empower 1st Line teams. Deliver on-site support when required. More ❯

towards the same goal: to improve human health by creating ground-breaking medicines. Technology User Services (TUS), part of NIBR Informatics (RX), supports the BR mission by delivering exceptional support to our scientists and administrators. Support Analysts work collaboratively in teams to support communities of users, bringing the right expertise to provide timely, reliable, and innovative solutions. … They spend time working in scientific labs and departmental locations to build relationships, understand the business, and assist with technology to support the work. They represent community needs to the broader RX organization and conversely share technology trends and solutions with the community. In addition to providing relationship-based support to designated communities, Support Analysts assist with … day-to-day IT support (PC, Mac and mobile hardware, network, In-house and third-party software) to a broader NIBR population who seek help. Job Description Major Accountabilities Provide high-quality support services at walk up locations, in departmental offices and labs, and online to end users performing diverse roles within BR and possessing varying degrees of More ❯

So, what will I be doing? Fantastic opportunity for anyone looking to start a career in IT, especially if you've had a job working in IT support or if you have been recently studying IT. You will be part of an enthusiastic IT team of 18 employees covering the areas of Applications, Infrastructure, Service Desk, Cybersecurity and BI. … will have opportunities for a mixture of on-site and working from home options, plus there is a great staff canteen! Your responsibilities: Providing responsive, reactive and timely technical support to the business - being the first point of contact to the business for IT and Business System tickets. Applying and developing technical knowledge on issues relating to laptops, scanners … of IT service to the business based on commercial priority and business criticality. Understanding of good practice and procedures (both practically and theoretically) relating to IT equipment and technical support Managing prioritizing and solving support tickets and calls throughout their lifecycle and be an interface between the business and the IT and Business Systems team. Project management with More ❯

Join to apply for the Support Analyst - Application Support role at MRI Software Join to apply for the Support Analyst - Application Support role at MRI Software From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way … from home per week. This role can be tied to any of our UK offices (London/Sleaford/Birmingham). We are currently looking to recruit an Application Support Analyst who has a passion and desire for customer service and to excel in their role. This is an exciting time to be part of growing company where … are prioritized and resolved effectively. The key to this role will be the ability to prioritise workloads and adapt to changing priorities. Job Overview Effectively log, triage and resolve support tickets Excellent customer communication skills Experience in application support Gain knowledge of our product set Assist in building and maintaining a knowledge base for use across the business More ❯

A multinational business is seeking a capable IT Support Analyst to join its expanding team, based in West London. Please note this is an office-based role and therefore the chosen candidate is required to be in the office 5 days per week. Working as an integral part of the IT team, you will deliver a proactive … st and 2 nd line support service for hardware, software and network issues. You will serve as the first point of contact for support requests and provide hands-on technical support for end-users ensuring the smooth operation of desktop systems and applications, as well as maintenance of laptops, mobile devices and VoIP phones. In order to … to your application to hold an ITIL qualification or a relevant IT degree, but this is by no means necessary. This is an excellent opportunity for a proven IT Support Analyst to join a highly successful company that offers a clearly defined career path. #J-18808-Ljbffr More ❯

Legal IT Specialist Recruitment Consultant at DGH Recruitment **** Please note this role is Inside IR35 **** A fantastic opportunity has arisen for an IT Support Analyst/2nd Line Support Analyst to join our London based financial firm on an initial 3 month contract basis Inside IR35. Summary: The client is seeking someone that is responsible for … delivering comprehensive 1st and 2nd line service desk support for incoming queries and issues related to computer systems, software applications, and hardware. This role involves troubleshooting, diagnosing, and resolving technical issues to maintain smooth operations and high customer satisfaction. Key Responsibilities: Provide 1st and 2nd line onsite support in line with the agreed company SLA structure. Efficiently respond More ❯

Job Title: Junior IT Support Analyst Location: Liverpool, UK Industry: Medical Salary: £26-27k per annum (DOE) We are seeking a proactive IT Support Analyst to join our dynamic team at a leading pharmaceutical company based in Liverpool. The successful candidate will play a critical role in supporting and maintaining IT systems, ensuring business continuity … and delivering excellent user support in a highly regulated environment. Key Responsibilities: Provide 1st line technical support for all IT-related incidents and service requests across the business. Troubleshoot and resolve issues related to hardware, software, networks, and enterprise applications Customer Service experience Manage user accounts, permissions, and access rights in Active Directory, Microsoft 365, and other platforms. … laptops, printers, and mobile devices. Escalate complex issues to senior IT staff or third-party vendors as required. Monitor IT infrastructure health and respond proactively to system alerts. Document support activities, solutions, and knowledge articles using the ITSM system. Support data backup processes and assist with disaster recovery planning. Key Requirements: Proven experience in an IT support More ❯