251 to 275 of 543 Technical Support Engineer Jobs

Join to apply for the Technical Support Engineer role at Tecton Join to apply for the Technical Support Engineer role at Tecton At Tecton, we solve the complex data problems in production machine learning. Tecton’s feature platform makes it simple to activate data for smarter models and predictions, abstracting away the complex engineering … City. Our team has years of experience building and operating business-critical machine learning systems at leading tech companies like Uber, Google, Meta, Airbnb, Lyft, and Twitter. As a Technical Support Engineer at Tecton, you will be a cornerstone of customer success, delivering expert technical assistance and troubleshooting for Tecton's machine learning operations (MLOps) platform. … Your role involves swiftly resolving client issues through deep product knowledge, technical proficiency, and clear communication, while also proactively monitoring platform performance and collaborating on enhancements. Furthermore, you will empower users by creating valuable knowledge base content and training materials, ultimately ensuring exceptional customer experiences and solidifying Tecton's leadership in MLOps solutions. Responsibilities As a Technical Support More ❯

Who are we looking for? Bachelor's degree in computer science/engineering, information systems, or related fields. Minimum 2 years of experience in Network and Security support position. Extensive knowledge of TCP/IP protocol stacks and firewall security in an inter-networking environment. Experience of managing Firewall, VPN, Proxy, IPS/IDS, DLP, Web and Email Security … and solid problem-solving skills with proactive approach. Very good in customer communication, self-confident to manage crisis situations. Experienced in project follow-up and prone to teamwork. Delivering technical solutions to both technical and non-technical end-users our support system. Understand the computer science fundamentals and love to do research & development. A passion to … problem of the customer, analyze it correctly and suggest the correct solution for problem. Response the customers requests and manage their security products. Providing high quality of 2nd level support for network & security related issues and projects. Escalate problems (when required) to the appropriately experienced party. Monitor and troubleshoot Firewalls, DLP, Proxy, PAM etc. in order to deliver required More ❯

Medicash health plan offering cashback on healthcare treatments, discounted gym memberships, and free online GP. Life Insurance (4 x annual salary) Pension matching scheme (up to 5% of salary) Support for development through accredited courses, secondments, and study support. Visit Our People page What's the role? Reporting to the NHH/HH Asset Product Owner, the Technical Support Engineer role is to ensure SMS achieves its installation commitments safely, by providing support and technical knowledge to employees and customers. The role involves travel to audit, coach, mentor, and develop CT Field Engineers, and taking the lead on CT Electric training delivery in collaboration with the Training and Compliance Manager. This role is … field-based, with 40 hours per week, Monday to Friday. Key Responsibilities: Ensure health, safety, and environmental regulations and targets are met, promoting safety and technical standards. Support development of e-learning training and procedural updates. Deliver high-standard training. Assist with external audits and visits. Assess candidates for CT Electric metering installations. Develop and improve training programs. More ❯

diversity and strive to create a team that encompasses a wide range of backgrounds, skill sets, and perspectives. Help us ignite the future of data synchronization as a Senior Technical Support Engineer at Ditto! We are seeking an experienced engineer who is excited to work directly with customers to ensure their success when using Ditto. The … Technical Support team is responsible for ensuring that developers and enterprises can reliably build mission-critical solutions. You will play an integral role in building knowledge within the team and be part of strategic initiatives for organizational and process improvements. Working directly with our most strategic customers, you will be crucial to the success of the most innovative … disruptive, and high-scale peer-to-peer solutions being built with the Ditto platform. The nature of this role will be low volume, high difficulty. As a Senior Technical Support Engineer you will: Advocate for customers’ needs, working with the engineering and product teams to debug and reproduce problem reports from developers and escalate problems to include More ❯

Hotline Technical Support Engineers within Hikvision UK Limited play a pivotal role in the support of distributors, integrators and installers to ensure difficulties and problems with Hikvision products and solutions are resolved in a timely and appropriate manner. By providing this important support, this also ensures that Hikvision business performance and reputation are healthy to help … create sustained business growth. Responsibilities: Provide support via phone and e-mail to distribution partners and installers in UK & Ireland on Hikvision products efficiently and accurately. Research and explain possible solutions and/or alternatives; ensuring that clients feel supported and valued and their needs are addressed whilst adhering to all company policies and procedures. Help and support with testing products; and report the results to your line manager. Maintain and develop the company’s CRM system by insuring all data relating to customers and support tickets are accurate and up to date. Attend regular training and meetings to maintain and expand knowledge and performance level. Understand and strive to meet or exceed Hotline Team targets More ❯

Infrastructure group is at the heart of a revolution to connectivity, pushing the boundaries to deliver more and faster network capacity to people worldwide through our ambition, innovation, and technical expertise Join Optical Networks division , where innovation meets scale in the AI-driven data center era. With the recent acquisition of Infinera, we've united two industry leaders to … of the Nokia Corporation and its subsidiaries. When you apply, the information you share will be handled with care and used only for recruitment purposes within the group. The Technical Support Engineer functions as part of the Regional Escalation Support (RES) Team within the Technical Assistance Center (TAC) organization. Within this role, the TS Engineer … level fault isolation and troubleshooting of assigned Customer issues. This position requires close cross-functional collaboration with Infinera's Software and Hardware Engineering, Product Line Management (PLM), and Global Technical Support (GTS) teams to ensure timely and effective resolution of network-impacting problems.. The Technical Support Engineer manages assigned escalation support requests with a More ❯

belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact. How You Will Contribute: Ciena’s Advanced Technical Support Team is hiring an Advanced Technical Support Engineer (CEST time zone) with a strong software background to join the Blue Planet Global Support Team . This post-sales role involves providing L3 support to a major European customer during business hours. You’ll support customer use of the Blue Planet Inventory (BPI) product, manage technical cases, and provide hands-on assistance. BPI is a suite of open, modular, vendor-agnostic applications that help operators improve customer experience, reduce OPEX … and non-prod issues Escalate critical issues to Engineering as needed Develop workarounds to address product limitations Provide feedback to internal teams (Account, PLM, R&D) Occasional off-hours support and travel as required The Must Haves: Bachelor’s degree in related field from a college or university with 5+ years related experience (or Master with 3+ years). More ❯

Success Services (CSS) team supports over 6,000 companies around the world. If you have a passion for innovation in delivering service excellence with a background in SaaS Application support, we want you on our team! UK SC is required but don't disclose the fact you have SC until requested by Oracle Security Admin team. Who is Oracle … their IT environment and make the most of their investment in Oracle technology. Oracle SaaS applications best unfold their full value and rich capabilities if user adoption, business continuity, technical optimization, and security are addressed proactively. Thousands of customers around the globe have relied for several years on Customer Success Services for high performance and the efficient operation of … their most critical business processes on Oracle environments. Thousands of domain experts around the world assist and guide customers toward their business goals. Oracle CSS provides tailored support and guidance throughout the Oracle Cloud Applications usage to meet customers' business objectives. We, the CSS, are expanding the team in the UK to help manage, support and enhance our More ❯

Supplier Technical Support - Principal Engineer Company : Safran Landing Systems Job field : Supply chain Location : Gloucester, England, United Kingdom Contract type : Permanent Contract duration : Full-time Professional status : Employees/Staff Join Safran Landing Systems in Gloucester as a Supplier Technical Support - Principal Engineer, playing a key role in supporting the Transfer and NPI (New … exciting time to join our growing local team. Looking after the people who make Safran great is a priority for us. We offer a range of benefits designed to support you, both in and outside of work. • We value your time: We have an early finish on a Friday, giving you time to recharge. • Time to unwind: Start with … forefront of aerospace technology, creating safer, more sustainable aviation for the next generation of aerospace. It's easy to take flying for granted, or forget the incredible amount of technical skills, capability and co-ordination required to create an aircraft. At Safran, we never take it for granted. Our people's talents and skills come together to make the More ❯

join a diverse team of professionals, with ample opportunities for professional growth both horizontally and vertically within the organisation. We are proud of the features we offer in our technical support team, including our thorough examination and analysis of support requests to enhance the customer experience. We also make an effort to recognize frequent requests and automate … knowledge base serves as a valuable tool for addressing questions related to the product, ultimately saving time for everyone involved. If you are a proactive problem-solver with strong technical skills, excellent communication and interpersonal skills, and a passion for providing exceptional customer service, we would love to hear from you. Join our team and help us continue to … provide dependable solutions and exceptional customer service to our global clientele. Support Engineer interview blog Responsibilities & Duties: Provide technical support to customers via Zendesk and Jira ticketing tools Collaborate with cross-functional teams, including customer success, engineering, product, and professional services, to resolve global customer issues Analyse and troubleshoot customer issues related to our Customer Data More ❯

of experience, skills, and insights together to deliver 360 capabilities to our partners. This is how we make the incredible happen, every day. We are currently looking for a Technical Support Specialist to join a high-impact team supporting innovative industrial water treatment technologies. This hybrid role offers a dynamic mix of hands-on problem-solving, customer support, and collaboration with technical sales and R&D teams across Europe and Africa. What you'll be doing as a Technical Support Specialist: Serve as a first-line technical contact for troubleshooting issues with automated monitoring and control systems. Provide live support to field representatives regarding electro-mechanical systems and standard product configurations. Diagnose … and solve equipment issues involving network connectivity, sensors, and control logic. Use tools such as SAP and internal ticketing systems to manage support cases and track technical resolutions. Advise on pricing, parts availability, and warranty conditions for proprietary industrial products. Collaborate with engineering, product marketing, and R&D teams to improve system performance and reliability. Contribute to process More ❯

Are you looking for a challenge and want to embark on a new journey? Then look no further! At Stern Energy we have an brand new opportunity for a Technical Support Engineer. This position has come at an exciting time for our fast-growing company. We are seeking a dedicated and highly skilled Solar O&M Technical … Specialist to join our Operations & Maintenance team. This role plays a pivotal part in supporting field service engineers by offering expert-level assistance in troubleshooting, diagnosing, and resolving complex technical issues. The position will also focus on driving technical improvements and process optimisation across the portfolio. As a secondary function, the Technical Specialist will provide second-level … technical support to other group subsidiaries across Europe and beyond, helping to strengthen the group’s technical consistency and knowledge base. Who are we? Stern Energy operates ground mounted photovoltaic systems for over 769MW in the UK. We are among the largest operators in Europe with activities in 5 Countries and over 2.8 GW under management. We More ❯

world-wide, we're looking for FlyMates to join the next stage of our journey as we continue to grow. The Opportunity : We, at Flywire, are seeking a Senior Technical Support Engineer I. The individual will be responsible for working directly with customers and various teams on daily support and operations tasks. This role will include … products for the clients in the UK. This role will collaborate with said Flywire product and engineering, implementation teams, and with relationship managers to act as a bridge between Technical Support and relevant teams. Manage and complete tickets received from customers and other departments involving Flywire WPM, SFS, and eStore product suites. Act as a first escalation point … for the complex problems and queries related said products. Effectively manage product enhancements/bug fixes with respective product and engineering teams to reduce to resolve customer and common technical support issues. Act as a lead on incident management, projects, and collaborate with internal teams. Responsible for working with team members and cross functional team on improving quality More ❯

you are driven by purpose, excited about innovation, and passionate about building a connected future, we'd love to have you join us! About the Role As an Optical Technical Support Engineer , you will be responsible for providing technical support and performing maintenance activities on telecommunications network equipment, specifically related to NMS (Network Management System … D, SM Optics delivers end-to-end packet optical solutions - from converged backhauling for fixed and mobile operators to solutions for the industrial and public sectors. Responsibilities Provide remote technical support. Work on-site at the customer's premises. Operate in a highly dynamic environment such as the TAC (Technical Assistance Center), with a strong focus on customer … tools such as traceroute, ping, netstat, etc. Perform basic testing on the network management system. Key Requirements Bachelor's degree in Electronic Engineering, Telecommunications, or related fields, or a technical diploma with a focus on telecommunications or IT. Prior knowledge and experience with NOKIA and HUAWEI products: NMS, OTN, and WDM. Familiarity with VMware/Citrix/TeamViewer/ More ❯

enjoy a unique working environment and ensure that whether out in the field, or here in the office, everyone strives to add value that benefits our customer base About Technical Support Technical Support provides installation, training and maintenance support to all systems deployed with customers. Special Projects sits within Technical Support, which provides … specialist engineering to rapid design projects. Technical Support also provide Sales/Ops Support in line with Kirintec priorities and lead with specialist threat/technical threat support to Kirintec and its customers. This role is a key role within Technical Support Main duties of the position The holder delivers expertise and support … as CEMA user and to ensure customers are provided with CEMA Capabilities which are fit for purpose. This is a hands-on role. Reporting Line This role reports to Technical Support Manager Key Responsibilities Managing and organizing all aspects of customer trials and demonstrations. Supporting the Technical Support Manager in controlling and maintaining the Company’s More ❯

We tackle problems head-on and focus on solutions that create lasting impact. Because when our customers win, we all win. The Role We're looking for a Senior Technical Support Engineer to help us make CockroachDB easy for our customers. You'll be joining a team and organization where you will be challenged, but also will … role, you must be based in the London, UK area to be eligible for this role. You Will Provide extraordinary service for both our Self-Service and Enterprise customers. Support customers on our various deployment models (Self Hosted, CockroachDB Dedicated and Serverless). Develop deep technical expertise in CockroachDB and accompanying technologies. Recognize patterns among customer issues and … suggest ways to improve our product and offerings. Partner with our Documentation, Product, Sales, and Engineering teams to guide those improvements. Help develop and iterate on our support processes, tooling and systems. Develop Runbooks & Playbooks for issues you've encountered that could reduce time to resolution in the future. Participate in our Follow-The-Sun model to ensure work More ❯

Our customers include the world's most creative companies like Paramount, Warner Brothers, Epic Games, Spotify, A+E and Netflix. We were founded in 2016 by storage industry experts and support over one billion customer files across more than 40+ countries. LucidLink is headquartered in San Francisco, California, has an engineering office in Sofia, Bulgaria, and remote employees across North … competitive salary, stock options, and full health coverage, you'll feel supported both professionally and personally while enjoying a strong work-life balance. The Job Joining LucidLink as a Technical Support Engineer you will be responsible for ensuring that all in-bound support requests are promptly answered, triaged, and internally escalated as required. You will be … point of contact for our customers through various channels - email, chat, and outgoing video calls. You will be troubleshooting customer issues related to our cloud networking product and answering technical inquiries about the product. Being part of a newly formed technical support team you'll have the opportunity to grow within the team and take an active More ❯

management (DSPM), data classification, data access governance (DAG), data detection and response (DDR), data loss prevention (DLP), and insider risk management. The Role: We are seeking a self-driven Technical Support Engineer who’s ready to go beyond the usual break/fix routine. This isn’t just about fixing issues; it’s about breaking the mold … of traditional support, anticipating problems before they arise, and driving innovation that keeps our customers raving while protecting their data. You’ll be the spark that ignites a team of forward-thinkers, taking our support to levels most wouldn’t even dream of. The Requirements: Experience with SaaS Platforms Understanding of cloud architectures (e.g., AWS, Azure, GCP) and … SSL/TLS). Experience in troubleshooting network-related issues in a SaaS environment Analytical Thinking Expertise in analyzing logs from various sources (firewalls, servers, applications) to identify complex technical issues. Strong initiative in identifying potential issues before they become critical, using ADX logs and Grafana dashboards. Ability to think critically and solve complex problems, often under pressure. Strong More ❯

of customers in over 100 countries rely on us to supply precise tooling solutions based on our decades of experience, research, and engineering know-how. Job purpose To provide technical advice and support to our external agents and customers, as well as internal work colleagues and to minimise problems related to our products and services. Principal duties & responsibilities … Respond to and record technical pre-sale product (PharmaCare and Tooling) enquiries within 24 hours. * Support after-sales enquiries and complaints. * Assist with the organisation with the delivery of a Company induction program for new recruits. * Assist in the development and presentation of training programs for equipment and tooling. * Ensure successful integration of technical information/data … to maintain a professional approach by customer-focused internal personnel * Provide the Marketing Department with technical bulletins and case studies for advertising and promotional activity. * Attend exhibitions and accompany Account Managers/Agents on visits to customers in the role of technical advisor, promoting Customer Support Group knowledge to end users and developing relationships to increase business More ❯

relevant job role or who holds relevant professional qualifications or a tech degree will not be eligible. You will also need to commit to completing a Level 3 Digital Support Technician Apprenticeship. EarthSense EarthSense was formed with the aim of enabling the world to understand and solve its air quality issues. We provide real-time sensor data and actionable … has unparalleled expertise in sensor design, pollution modelling and analysis, and we use this to provide insights to government and industry globally. We are looking for keen and capable technical support apprentice to join the small, focused team working to keep every EarthSense monitor running at its full capacity every day of the year. You will get the … chance to develop your technical skills and help us to improve and mature our support systems as you go. You'll also work closely with our varied and global customer base - you'll go from assisting air quality consultants in London, to remotely supporting an engineering team in Central America. What You'll Do Provide technical support More ❯

to understand the underlying issue(s) and provide timely feedback • Work proactively with colleagues across the team to ensure prompt resolution of each incident within agreed SLA timescales. • Provide support to colleagues through knowledge sharing and promoting knowledge sharing initiatives REQUIRED SKILLS • An excellent command of the English language (both spoken and written) • A team player with a desire … a customer facing role DESIRED SKILLS • A knowledge of ITIL processes, and ideally ITIL certified • While you will be educated and supported on the job, an inherent aptitude to technical problem solving • A willingness to visit customers' sites to gain a deeper understanding of applications • A strong software engineering or computing background • Experience with working in the Information Technology More ❯

a talented and innovative R&D team creating a pipeline of new products across our therapeutic areas. R&D also promote continuous improvement across our products and services and support the business in product changes. In recognition of the need to provide focus and expertise for changes to existing products and services, we are creating a Technical Product … Support Team with a range of skills and knowledge to cover our core therapeutic areas, with personnel located in our 3 manufacturing sites at Comber, Cardiff and Coleraine. Reporting to the Group R&D Director, this role will be integral to the Technical Product Support Team, driving product changes that entail introduction of alternative designs or materials … Contribute as a matrix team member to allocated work-streams within product change projects, meeting project targets and ensuring products meet customer expectations and operational needs. Provide input to technical reports and design documentation for internal and external users to review ensuring that the content is accurate and informed. Adopt a continuous improvement approach, proactively seeking development opportunities through More ❯

Job Description Based in Yorkshire, my client, a Global Energy Organisation, is looking to recruit 2 Technical Energy Engineers/BMS Engineers to work on site. Responsibilities include providing technical support to customers and project team members, focusing on reactive queries raised to the Site Support Manager. Key duties include fully managing BMS solutions, analyzing and … and discussion about the role and company. The successful candidate will ideally have a relevant Degree (though work experience is also valued), along with commercial experience as a BMS Engineer or Technical Support Engineer in an Energy company. Candidates should also possess: Exceptional communication skills when dealing with customers and project teams A flexible approach Exceptional More ❯

Senior Technical Support Engineer, Executive Support Reigate, England, United Kingdom, RH2 Senior Technical Support Engineer, Executive Support Reigate, England, United Kingdom Full time Description We are seeking a highly skilled and dedicated Senior Technical Support Engineer to join our Executive Support Team. This role is pivotal in ensuring … seamless technology experiences for our executives, from onboarding to daily interactions with technology. The ideal candidate will take full accountability for the end-to-end technology support process, including proactive monitoring of endpoint analytics to prevent any potential impact. At WTW, we trust you to know your work and the people, tools and environment you need to be successful. … process for executives, ensuring a smooth and efficient integration with all necessary technology. This includes setting up devices, configuring software, and providing training on the use of technology tools. Technical Support: Provide comprehensive technical support for executives, addressing any issues that arise in their daily use of technology. This involves troubleshooting hardware and software problems, resolving More ❯

Technical Support Engineer £36,000 - £38,000 per annum Permanent Position 8.45am - 5pm Monday to Thursday, 8.45am to 4.30pm Friday Based in Burntwood Details for a Technical Support Engineer Background experience of AutoCAD Software Background experience of Solidworks Engineering Degree or similar Excellent verbal and written communication Customer-focussed with an ethical approach The … with individuals at all levels and from diverse backgrounds, sectors and business types Strong IT skills to include Microsoft Office, AutoCAD and Solidworks The ability to read and produce technical drawings Motivated with a strong team working ethic Ability to prioritise workload and manage time effectively Working hours of a Technical Support Engineer 37 hours per … 5pm Monday to Thursday, 8.45am to 4.30pm Friday Based in Burntwood £36k to £38k per annum depending on experience Permanent position If you have the relevant skills for a Technical Support Engineer - please click apply More ❯