Second Line Engineer
UK

The median Second Line Engineer salary in the UK is £32,500 per year according to job vacancies posted during the 6 months to 23 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
23 May 2024
Same period 2023 Same period 2022
Rank 476 494 748
Rank change year-on-year +18 +254 -105
Permanent jobs requiring a 2nd Line Engineer 477 563 546
As % of all permanent jobs advertised in the UK 0.47% 0.57% 0.33%
As % of the Job Titles category 0.50% 0.62% 0.35%
Number of salaries quoted 451 526 475
10th Percentile £25,950 £26,250 £25,500
25th Percentile £27,250 £28,000 £26,375
Median annual salary (50th Percentile) £32,500 £32,500 £32,000
Median % change year-on-year - +1.56% +12.28%
75th Percentile £36,000 £38,000 £35,375
90th Percentile £40,000 £42,000 £40,250
UK excluding London median annual salary £30,250 £31,500 £30,000
% change year-on-year -3.97% +5.00% +7.14%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 95,626 90,111 157,385
% of permanent jobs with a recognized job title 94.75% 91.48% 96.08%
Number of salaries quoted 68,292 56,801 84,606
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,500
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £70,250 £80,000 £78,750
90th Percentile £90,000 £100,000 £95,000
UK excluding London median annual salary £50,000 £53,250 £50,173
% change year-on-year -6.10% +6.13% +5.63%

2nd Line Engineer
Job Vacancy Trend

Job postings that featured 2nd Line Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 2nd Line Engineer in the UK

2nd Line Engineer
Salary Trend

3-month moving average salary quoted in jobs citing 2nd Line Engineer.

Salary trend for 2nd Line Engineer in the UK

2nd Line Engineer
Salary Histogram

Salary distribution for jobs citing 2nd Line Engineer over the 6 months to 23 May 2024.

Salary histogram for 2nd Line Engineer in the UK

2nd Line Engineer
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Engineer within the UK over the 6 months to 23 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +36 448 £32,500 - 144
UK excluding London +12 396 £30,250 -3.97% 131
North of England +65 103 £31,750 +5.83% 22
South East -53 91 £32,000 +1.59% 45
London +32 81 £36,500 +4.29% 28
Work from Home +25 75 £32,500 - 52
East of England +35 61 £32,500 - 18
South West -19 58 £31,750 -13.01% 18
Midlands +13 57 £30,000 - 24
North West -1 47 £30,000 -9.09% 17
West Midlands +33 43 £30,000 - 17
Yorkshire +89 34 £32,500 +17.75% 4
North East +14 22 £32,250 -0.77% 1
Wales +22 16 £27,500 -
East Midlands -9 14 £32,000 +6.67% 7
Scotland -63 6 £31,500 +1.61% 5
Northern Ireland +29 4 £35,000 +7.69%

2nd Line Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 23 May 2024, 2nd Line Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Engineer in the job title.

1 322 (67.51%) Windows
2 305 (63.94%) Microsoft 365
3 302 (63.31%) Microsoft
4 300 (62.89%) Active Directory
5 199 (41.72%) Azure
6 189 (39.62%) Social Skills
7 155 (32.49%) Windows Server
8 141 (29.56%) Problem-Solving
9 134 (28.09%) Windows 10
10 133 (27.88%) SharePoint
11 118 (24.74%) Customer Service
12 114 (23.90%) VMware
13 112 (23.48%) Microsoft Exchange
14 105 (22.01%) Firewall
15 98 (20.55%) Microsoft Office
16 89 (18.66%) Microsoft Intune
17 83 (17.40%) VMware Infrastructure
18 81 (16.98%) Entra ID
19 80 (16.77%) Hyper-V
20 69 (14.47%) ITIL
21 66 (13.84%) Wi-Fi
22 65 (13.63%) Microsoft Certification
22 65 (13.63%) WAN
23 61 (12.79%) LAN
24 60 (12.58%) DNS
25 58 (12.16%) Degree
26 56 (11.74%) Cisco
27 50 (10.48%) Citrix
28 49 (10.27%) DHCP
29 48 (10.06%) OneDrive

2nd Line Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 133 (27.88%) SharePoint
2 112 (23.48%) Microsoft Exchange
3 13 (2.73%) SharePoint 2010
3 13 (2.73%) SharePoint 2013
4 6 (1.26%) Confluence
5 4 (0.84%) Jupyter
6 2 (0.42%) Exchange Server 2007
6 2 (0.42%) Exchange Server 2010
6 2 (0.42%) Exchange Server 2013
6 2 (0.42%) Skype for Business
7 1 (0.21%) IBM Notes
7 1 (0.21%) JOnAS
Applications
1 98 (20.55%) Microsoft Office
2 16 (3.35%) Microsoft Excel
3 2 (0.42%) InfoPath
3 2 (0.42%) Microsoft PowerPoint
3 2 (0.42%) Spreadsheet
Business Applications
1 1 (0.21%) Dynamics AX
1 1 (0.21%) Dynamics CRM
Cloud Services
1 305 (63.94%) Microsoft 365
2 199 (41.72%) Azure
3 81 (16.98%) Entra ID
4 48 (10.06%) OneDrive
5 33 (6.92%) AWS
6 31 (6.50%) GCP
7 11 (2.31%) Dynamics 365
8 3 (0.63%) Azure Sentinel
8 3 (0.63%) Google Workspace
9 2 (0.42%) Cloud Computing
9 2 (0.42%) IaaS
9 2 (0.42%) Mimecast
9 2 (0.42%) Power Platform
9 2 (0.42%) SaaS
10 1 (0.21%) Azure DevOps
10 1 (0.21%) Dropbox
10 1 (0.21%) Nutanix
Communications & Networking
1 105 (22.01%) Firewall
2 66 (13.84%) Wi-Fi
3 65 (13.63%) WAN
4 61 (12.79%) LAN
5 60 (12.58%) DNS
6 49 (10.27%) DHCP
7 38 (7.97%) VPN
8 31 (6.50%) VLAN
9 29 (6.08%) TCP/IP
10 27 (5.66%) Network Security
11 23 (4.82%) VoIP
12 20 (4.19%) SAN
13 15 (3.14%) Internet
13 15 (3.14%) IPsec
14 13 (2.73%) Remote Desktop
15 12 (2.52%) BGP
16 11 (2.31%) MPLS
16 11 (2.31%) Wireless
17 10 (2.10%) PBX
18 8 (1.68%) NAS
Database & Business Intelligence
1 28 (5.87%) SQL Server
2 20 (4.19%) Amazon RDS
3 8 (1.68%) MariaDB
3 8 (1.68%) MySQL
4 4 (0.84%) Metabase
5 1 (0.21%) Power BI
5 1 (0.21%) Relational Database
Development Applications
1 14 (2.94%) JIRA
2 4 (0.84%) Visual Studio Code
General
1 189 (39.62%) Social Skills
2 47 (9.85%) Analytical Skills
3 39 (8.18%) Finance
3 39 (8.18%) Organisational Skills
4 28 (5.87%) Manufacturing
5 23 (4.82%) Law
6 19 (3.98%) Legal
7 18 (3.77%) Telecoms
8 11 (2.31%) Documentation Skills
9 8 (1.68%) Retail
10 5 (1.05%) Public Sector
11 4 (0.84%) Marketing
12 3 (0.63%) Electronics
13 2 (0.42%) Banking
13 2 (0.42%) Inclusion and Diversity
14 1 (0.21%) Advertising
14 1 (0.21%) Automotive
14 1 (0.21%) Games
14 1 (0.21%) Pharmaceutical
14 1 (0.21%) Tech for Good
Libraries, Frameworks & Software Standards
1 4 (0.84%) Cocoa
2 3 (0.63%) XML
3 2 (0.42%) .NET
3 2 (0.42%) COM
3 2 (0.42%) HTML
3 2 (0.42%) HTML5
3 2 (0.42%) JSON
4 1 (0.21%) ARM Templates
4 1 (0.21%) CSS
4 1 (0.21%) EDI
4 1 (0.21%) Web Services
Miscellaneous
1 36 (7.55%) Driving Licence
2 27 (5.66%) Onboarding
3 20 (4.19%) EPoS
4 13 (2.73%) Smartphone
5 12 (2.52%) Self-Motivation
6 11 (2.31%) Enterprise Storage
7 10 (2.10%) Management Information System
8 9 (1.89%) iPad
8 9 (1.89%) PKI
8 9 (1.89%) Replication
9 8 (1.68%) Clustering
10 6 (1.26%) Public Cloud
10 6 (1.26%) Video Conferencing
11 4 (0.84%) Raspberry Pi
12 3 (0.63%) Apple TV
12 3 (0.63%) Team-Oriented Environment
13 1 (0.21%) BYOD
13 1 (0.21%) Data Centre
13 1 (0.21%) Hybrid Cloud
13 1 (0.21%) Linux Command Line
Operating Systems
1 322 (67.51%) Windows
2 155 (32.49%) Windows Server
3 134 (28.09%) Windows 10
4 45 (9.43%) Mac OS
5 33 (6.92%) Windows Server 2012
6 29 (6.08%) Linux
7 24 (5.03%) Apple iOS
8 19 (3.98%) Windows Server 2019
9 18 (3.77%) Android
10 14 (2.94%) Windows Server 2016
11 7 (1.47%) Windows 7
12 5 (1.05%) CentOS
12 5 (1.05%) Windows Server 2008
13 3 (0.63%) Mac OS X
14 2 (0.42%) Windows 8
15 1 (0.21%) VMS
15 1 (0.21%) Windows Mobile
Processes & Methodologies
1 141 (29.56%) Problem-Solving
2 118 (24.74%) Customer Service
3 69 (14.47%) ITIL
4 41 (8.60%) Computer Science
5 26 (5.45%) Mobile Device Management
6 22 (4.61%) Incident Management
7 21 (4.40%) Infrastructure Engineering
8 19 (3.98%) Service Delivery
9 17 (3.56%) Server Virtualisation
10 16 (3.35%) Mentoring
11 15 (3.14%) Logistics
12 13 (2.73%) Cybersecurity
13 12 (2.52%) ITSM
13 12 (2.52%) Project Delivery
13 12 (2.52%) Server Management
14 11 (2.31%) Antivirus Management
14 11 (2.31%) Desktop Virtualisation
14 11 (2.31%) Kalman Filter
14 11 (2.31%) Remote Monitoring and Management
14 11 (2.31%) Service Management
Programming Languages
1 28 (5.87%) PowerShell
2 18 (3.77%) SQL
3 8 (1.68%) Python
4 3 (0.63%) JavaScript
5 2 (0.42%) Bash
5 2 (0.42%) R
6 1 (0.21%) Bicep
6 1 (0.21%) C++
6 1 (0.21%) Perl
Qualifications
1 65 (13.63%) Microsoft Certification
2 58 (12.16%) Degree
3 39 (8.18%) Computer Science Degree
4 37 (7.76%) Security Cleared
5 36 (7.55%) DBS Check
6 33 (6.92%) A+ Certification
7 28 (5.87%) SC Cleared
8 27 (5.66%) MCP
9 21 (4.40%) CCNA
9 21 (4.40%) Cisco Certification
10 15 (3.14%) CCNP
11 13 (2.73%) Azure Certification
11 13 (2.73%) MCITP
11 13 (2.73%) MCSE
12 8 (1.68%) CompTIA Security+
12 8 (1.68%) Network+ Certification
13 6 (1.26%) HND
14 3 (0.63%) MCDST
15 2 (0.42%) ITIL Certification
15 2 (0.42%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 28 (5.87%) SLA
2 3 (0.63%) GDPR
3 1 (0.21%) ISO/IEC 27001
3 1 (0.21%) PCI DSS
System Software
1 300 (62.89%) Active Directory
2 83 (17.40%) VMware Infrastructure
3 80 (16.77%) Hyper-V
4 15 (3.14%) VMware ESXi
5 14 (2.94%) Virtual Desktop
6 13 (2.73%) XenApp
6 13 (2.73%) XenDesktop
7 8 (1.68%) vSphere
8 6 (1.26%) VMware Workstation
9 3 (0.63%) Terminal Services
10 1 (0.21%) Firmware
10 1 (0.21%) Virtual Servers
10 1 (0.21%) VMware NSX
Systems Management
1 89 (18.66%) Microsoft Intune
2 41 (8.60%) SCCM
3 8 (1.68%) Failover Clustering
3 8 (1.68%) Jamf Pro
4 7 (1.47%) Autotask
5 6 (1.26%) SmoothWall
6 3 (0.63%) NetBackup
6 3 (0.63%) SCOM
6 3 (0.63%) vCenter Server
7 1 (0.21%) Backup Exec
7 1 (0.21%) Dell DRAC
7 1 (0.21%) Opsgenie
7 1 (0.21%) SCVMM
7 1 (0.21%) Single Sign-On
Vendors
1 302 (63.31%) Microsoft
2 114 (23.90%) VMware
3 56 (11.74%) Cisco
4 50 (10.48%) Citrix
5 27 (5.66%) Veeam
6 26 (5.45%) HP
7 25 (5.24%) Apple
8 24 (5.03%) Google
9 21 (4.40%) Dell
10 19 (3.98%) Sophos
11 16 (3.35%) Juniper
12 13 (2.73%) Symantec
13 11 (2.31%) Bloomberg
13 11 (2.31%) Meraki
14 9 (1.89%) Datto
15 6 (1.26%) ESET
16 5 (1.05%) Remedy
16 5 (1.05%) Ubiquiti
17 4 (0.84%) Sage
17 4 (0.84%) Salesforce