ITIL Certification
UK

The following table provides summary statistics for permanent job vacancies with a requirement for ITIL Certification qualifications. Included is a benchmarking guide to the salaries offered over the 6 months to 23 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
23 May 2024
Same period 2023 Same period 2022
Rank 579 506 637
Rank change year-on-year -73 +131 -118
Permanent jobs citing ITIL Certification 333 543 738
As % of all permanent jobs advertised in the UK 0.33% 0.55% 0.45%
As % of the Qualifications category 1.21% 1.66% 1.66%
Number of salaries quoted 259 430 526
10th Percentile £29,352 £27,000 £27,500
25th Percentile £37,125 £31,250 £37,500
Median annual salary (50th Percentile) £52,500 £46,000 £50,000
Median % change year-on-year +14.13% -8.00% -
75th Percentile £67,750 £62,500 £63,688
90th Percentile £87,500 £77,500 £76,125
UK excluding London median annual salary £45,000 £41,500 £45,000
% change year-on-year +8.43% -7.78% +4.65%

All Academic and Professional Certifications
UK

ITIL Certification is in the Academic Qualifications and Professional Certifications category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for academic qualifications or professional certifications.

Permanent vacancies requiring academic qualifications or professional certifications 27,546 32,627 44,457
As % of all permanent jobs advertised in the UK 27.29% 33.12% 27.14%
Number of salaries quoted 17,214 14,683 19,092
10th Percentile £28,500 £31,750 £31,000
25th Percentile £38,573 £42,210 £40,967
Median annual salary (50th Percentile) £54,000 £60,000 £55,000
Median % change year-on-year -10.00% +9.09% -
75th Percentile £71,000 £77,500 £73,750
90th Percentile £87,500 £95,000 £92,250
UK excluding London median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% +2.04%

ITIL Certification
Job Vacancy Trend

Job postings citing ITIL Certification as a proportion of all IT jobs advertised.

Job vacancy trend for ITIL Certification in the UK

ITIL Certification
Salary Trend

3-month moving average salary quoted in jobs citing ITIL Certification.

Salary trend for ITIL Certification in the UK

ITIL Certification
Salary Histogram

Salary distribution for jobs citing ITIL Certification over the 6 months to 23 May 2024.

Salary histogram for ITIL Certification in the UK

ITIL Certification
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL Certification within the UK over the 6 months to 23 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -34 312 £52,550 +10.63% 98
UK excluding London -77 219 £45,000 +8.43% 73
Work from Home -10 112 £56,500 +25.56% 38
London +27 99 £72,500 +31.82% 37
North of England +31 65 £42,250 +5.63% 12
South East -56 43 £46,500 +3.33% 28
South West -3 40 £55,000 +76.85% 7
Midlands -33 38 £57,000 +75.38% 19
West Midlands -13 33 £57,000 +75.38% 12
Yorkshire +81 32 £55,000 +69.23% 3
North West -13 26 £34,000 -28.42% 6
East of England +9 21 £29,000 -31.76% 6
Scotland -65 8 £42,500 +44.07% 3
North East 0 7 £36,250 +34.26% 3
East Midlands -8 5 - - 7
Wales +7 4 £27,000 -12.90% 1

ITIL Certification
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 57 (17.12%) Microsoft Exchange
2 45 (13.51%) SharePoint
3 7 (2.10%) Confluence
4 2 (0.60%) BizTalk Server
5 1 (0.30%) OpenStack
Applications
1 60 (18.02%) Microsoft Office
2 29 (8.71%) Microsoft Excel
3 15 (4.50%) Microsoft PowerPoint
4 12 (3.60%) MS Visio
5 5 (1.50%) Spreadsheet
Business Applications
1 6 (1.80%) Dynamics CRM
2 4 (1.20%) Oracle EBS
3 2 (0.60%) Dynamics NAV
4 1 (0.30%) Oracle ERP
4 1 (0.30%) Remedy ITSM
4 1 (0.30%) SAP Business One
Cloud Services
1 105 (31.53%) Microsoft 365
2 54 (16.22%) Azure
3 29 (8.71%) Power Platform
4 23 (6.91%) OneDrive
5 15 (4.50%) AWS
6 13 (3.90%) Entra ID
6 13 (3.90%) IaaS
6 13 (3.90%) Power Automate
6 13 (3.90%) PowerApps
6 13 (3.90%) ShareGate
7 11 (3.30%) SaaS
8 8 (2.40%) GCP
9 7 (2.10%) PaaS
10 6 (1.80%) Azure Sentinel
10 6 (1.80%) Snowflake
11 4 (1.20%) Mimecast
12 2 (0.60%) AWS CloudFormation
12 2 (0.60%) AWS KMS
12 2 (0.60%) Azure DevOps
12 2 (0.60%) Google Drive
Communications & Networking
1 27 (8.11%) SAN
2 20 (6.01%) Firewall
3 18 (5.41%) DNS
3 18 (5.41%) VPN
3 18 (5.41%) Wireless
4 16 (4.80%) DHCP
5 13 (3.90%) LAN
5 13 (3.90%) WAN
6 12 (3.60%) Network Security
7 8 (2.40%) iSCSI
8 6 (1.80%) Remote Desktop
9 5 (1.50%) Skype
9 5 (1.50%) TCP/IP
9 5 (1.50%) VoIP
10 3 (0.90%) Broadband
10 3 (0.90%) NaaS
10 3 (0.90%) SSL
10 3 (0.90%) VLAN
10 3 (0.90%) Wi-Fi
11 2 (0.60%) VSAT
Database & Business Intelligence
1 28 (8.41%) Power BI
2 10 (3.00%) SQL Server Reporting Services
3 6 (1.80%) Relational Database
4 5 (1.50%) SQL Server
5 4 (1.20%) MySQL
5 4 (1.20%) SQL Server Integration Services
6 3 (0.90%) Amazon RDS
6 3 (0.90%) Data Warehouse
7 2 (0.60%) Azure SQL Data Warehouse
8 1 (0.30%) Oracle Database
8 1 (0.30%) RDBMS
8 1 (0.30%) SQL Server Analysis Services
Development Applications
1 11 (3.30%) JIRA
2 5 (1.50%) HP UFT
2 5 (1.50%) JMeter
2 5 (1.50%) LoadRunner
2 5 (1.50%) MSTest
2 5 (1.50%) Selenium
2 5 (1.50%) Team Foundation Server
3 1 (0.30%) Jenkins
General
1 170 (51.05%) Social Skills
2 82 (24.62%) Finance
3 47 (14.11%) Analytical Skills
4 33 (9.91%) Organisational Skills
5 23 (6.91%) Inclusion and Diversity
6 18 (5.41%) Retail
7 16 (4.80%) Legal
8 15 (4.50%) Telecoms
9 13 (3.90%) Law
10 11 (3.30%) Pharmaceutical
11 9 (2.70%) Manufacturing
12 8 (2.40%) Automotive
13 7 (2.10%) Advertising
13 7 (2.10%) Public Sector
14 5 (1.50%) Banking
14 5 (1.50%) Social Housing
14 5 (1.50%) Spanish Language
15 3 (0.90%) Games
15 3 (0.90%) Marketing
16 2 (0.60%) Front Office
Job Titles
1 71 (21.32%) Service Manager
2 53 (15.92%) IT Manager
3 50 (15.02%) Support Engineer
4 42 (12.61%) Analyst
5 36 (10.81%) Delivery Manager
5 36 (10.81%) Service Delivery Manager
6 33 (9.91%) IT Services Manager
7 28 (8.41%) Lead
8 22 (6.61%) Senior
9 21 (6.31%) Developer
9 21 (6.31%) IT Support
9 21 (6.31%) Service Analyst
10 17 (5.11%) Service Desk Analyst
11 14 (4.20%) IT Engineer
11 14 (4.20%) IT Services Delivery Manager
11 14 (4.20%) Team Leader
12 13 (3.90%) Infrastructure Engineer
12 13 (3.90%) ITIL Manager
12 13 (3.90%) Service Desk Team Leader
13 12 (3.60%) ITIL Service Manager
Libraries, Frameworks & Software Standards
1 12 (3.60%) .NET
2 8 (2.40%) .NET Framework
3 3 (0.90%) CSS
3 3 (0.90%) HTML
3 3 (0.90%) Kafka
3 3 (0.90%) LDAP
3 3 (0.90%) ODBC
3 3 (0.90%) REST
3 3 (0.90%) SOAP
4 2 (0.60%) Web Services
5 1 (0.30%) EDI
5 1 (0.30%) Elastic Stack
5 1 (0.30%) OAuth
5 1 (0.30%) SailPoint
5 1 (0.30%) SAML
Miscellaneous
1 30 (9.01%) Management Information System
2 17 (5.11%) Driving Licence
3 12 (3.60%) Clustering
3 12 (3.60%) CMDB
4 11 (3.30%) Product Ownership
5 9 (2.70%) Onboarding
6 8 (2.40%) Data Centre
6 8 (2.40%) Greenfield Project
6 8 (2.40%) iPhone
7 7 (2.10%) Self-Motivation
8 5 (1.50%) Data Protection Act
8 5 (1.50%) Fat Client
8 5 (1.50%) Housing Association
8 5 (1.50%) Thin Client
9 4 (1.20%) Cyber Threat
9 4 (1.20%) Team-Oriented Environment
10 3 (0.90%) Public Cloud
10 3 (0.90%) TM Forum
11 2 (0.60%) Private Cloud
11 2 (0.60%) Smart Meter
Operating Systems
1 106 (31.83%) Windows
2 33 (9.91%) Windows Server
3 27 (8.11%) Windows 10
4 15 (4.50%) Linux
5 14 (4.20%) AIX
6 10 (3.00%) Android
7 9 (2.70%) Unix
8 4 (1.20%) Mac OS
9 3 (0.90%) Red Hat Enterprise Linux
10 2 (0.60%) Apple iOS
10 2 (0.60%) Windows Server 2012
10 2 (0.60%) Windows Server 2016
11 1 (0.30%) CentOS
11 1 (0.30%) Ubuntu
11 1 (0.30%) VMS
11 1 (0.30%) Windows Server 2008
11 1 (0.30%) Windows Server 2019
Processes & Methodologies
1 333 (100.00%) ITIL
2 99 (29.73%) Problem-Solving
2 99 (29.73%) Service Management
3 90 (27.03%) Service Delivery
4 77 (23.12%) Customer Service
5 73 (21.92%) ITSM
6 72 (21.62%) Incident Management
7 63 (18.92%) Agile
8 55 (16.52%) Continuous Improvement
9 51 (15.32%) Change Management
10 42 (12.61%) Mentoring
11 37 (11.11%) Problem Management
11 37 (11.11%) Stakeholder Management
12 36 (10.81%) Roadmaps
13 35 (10.51%) User Experience
14 34 (10.21%) PRINCE2
15 29 (8.71%) Computer Science
15 29 (8.71%) Line Management
15 29 (8.71%) Major Incident Management
16 28 (8.41%) Project Management
Programming Languages
1 35 (10.51%) SQL
2 15 (4.50%) JavaScript
3 13 (3.90%) PowerShell
4 11 (3.30%) C#
5 8 (2.40%) MATLAB
5 8 (2.40%) T-SQL
5 8 (2.40%) VB.NET
5 8 (2.40%) VBA
6 6 (1.80%) Data Analysis Expressions
7 2 (0.60%) Bash
7 2 (0.60%) Python
8 1 (0.30%) Java
Qualifications
1 63 (18.92%) Degree
2 31 (9.31%) Security Cleared
3 28 (8.41%) Microsoft Certification
4 21 (6.31%) SC Cleared
5 20 (6.01%) Computer Science Degree
6 12 (3.60%) DBS Check
6 12 (3.60%) Master's Degree
6 12 (3.60%) PMI Certification
6 12 (3.60%) PMP
7 11 (3.30%) MCP
7 11 (3.30%) MCSE
8 9 (2.70%) CCNA
8 9 (2.70%) Cisco Certification
9 7 (2.10%) A+ Certification
10 6 (1.80%) Azure Certification
10 6 (1.80%) CCNP
10 6 (1.80%) SnowPro
11 5 (1.50%) DV Cleared
11 5 (1.50%) ISTQB
11 5 (1.50%) MCITP
Quality Assurance & Compliance
1 57 (17.12%) SLA
2 23 (6.91%) GDPR
3 8 (2.40%) ISO/IEC 27001
4 5 (1.50%) ISO 22301
4 5 (1.50%) QA
5 4 (1.20%) Cyber Essentials
5 4 (1.20%) ISO 9001
6 3 (0.90%) GRC
7 2 (0.60%) Cyber Essentials PLUS
7 2 (0.60%) ITGC
7 2 (0.60%) PMO
7 2 (0.60%) Sarbanes-Oxley
8 1 (0.30%) Data Quality
8 1 (0.30%) NIST
System Software
1 85 (25.53%) Active Directory
2 25 (7.51%) VMware Infrastructure
3 11 (3.30%) Hyper-V
4 9 (2.70%) Virtual Machines
5 5 (1.50%) XenDesktop
6 4 (1.20%) XenApp
7 3 (0.90%) VMware ESXi
7 3 (0.90%) vSphere
8 2 (0.60%) Docker
8 2 (0.60%) Terminal Server
9 1 (0.30%) KVM
Systems Management
1 20 (6.01%) SCCM
2 12 (3.60%) Backup Exec
2 12 (3.60%) NetBackup
3 8 (2.40%) Microsoft Intune
4 6 (1.80%) Microsoft Data Protection Manager
4 6 (1.80%) SCDPM
5 4 (1.20%) Kubernetes
5 4 (1.20%) WSUS
6 2 (0.60%) Ansible
6 2 (0.60%) Jamf Pro
6 2 (0.60%) Single Sign-On
6 2 (0.60%) Terraform
7 1 (0.30%) Grafana
7 1 (0.30%) Oracle ZFS
7 1 (0.30%) Progress Chef
7 1 (0.30%) Puppet
7 1 (0.30%) Sysdig
7 1 (0.30%) vCenter Server
7 1 (0.30%) ZABBIX
Vendors
1 134 (40.24%) Microsoft
2 41 (12.31%) ServiceNow
3 29 (8.71%) VMware
4 20 (6.01%) Oracle
5 16 (4.80%) Cisco
6 15 (4.50%) Dell
7 13 (3.90%) Citrix
7 13 (3.90%) Hitachi
7 13 (3.90%) NetApp
8 12 (3.60%) Snow
8 12 (3.60%) Veritas
9 11 (3.30%) Nintex
10 10 (3.00%) IBM
10 10 (3.00%) Remedy
11 7 (2.10%) Sophos
12 6 (1.80%) Apple
12 6 (1.80%) Dell Compellent
12 6 (1.80%) Meraki
12 6 (1.80%) SAP
13 5 (1.50%) Splunk