Incident Management
UK

The following table provides summary statistics for permanent job vacancies with a requirement for Incident Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Incident Management over the 6 months to 23 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
23 May 2024
Same period 2023 Same period 2022
Rank 215 239 284
Rank change year-on-year +24 +45 +6
Permanent jobs citing Incident Management 1,357 1,514 2,371
As % of all permanent jobs advertised in the UK 1.34% 1.54% 1.45%
As % of the Processes & Methodologies category 1.59% 1.61% 1.51%
Number of salaries quoted 981 950 1,670
10th Percentile £28,750 £27,000 £24,750
25th Percentile £32,500 £36,250 £32,500
Median annual salary (50th Percentile) £50,000 £52,500 £47,500
Median % change year-on-year -4.76% +10.53% -9.52%
75th Percentile £68,750 £72,250 £63,750
90th Percentile £87,500 £87,500 £80,000
UK excluding London median annual salary £43,500 £45,000 £42,500
% change year-on-year -3.33% +5.88% -5.56%

All Process and Methodology Skills
UK

Incident Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 85,549 94,155 156,986
As % of all permanent jobs advertised in the UK 84.76% 95.59% 95.83%
Number of salaries quoted 60,063 55,401 82,663
10th Percentile £29,250 £34,000 £33,500
25th Percentile £40,000 £45,000 £43,750
Median annual salary (50th Percentile) £55,000 £61,000 £60,000
Median % change year-on-year -9.84% +1.67% +9.09%
75th Percentile £72,500 £81,250 £80,000
90th Percentile £92,500 £100,000 £96,250
UK excluding London median annual salary £50,000 £55,000 £52,500
% change year-on-year -9.09% +4.76% +10.53%

Incident Management
Job Vacancy Trend

Job postings citing Incident Management as a proportion of all IT jobs advertised.

Job vacancy trend for Incident Management in the UK

Incident Management
Salary Trend

3-month moving average salary quoted in jobs citing Incident Management.

Salary trend for Incident Management in the UK

Incident Management
Salary Histogram

Salary distribution for jobs citing Incident Management over the 6 months to 23 May 2024.

Salary histogram for Incident Management in the UK

Incident Management
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Incident Management within the UK over the 6 months to 23 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +23 1,183 £50,000 -4.76% 335
UK excluding London -6 963 £43,500 -3.33% 263
Work from Home -37 440 £52,500 -7.08% 134
London +73 358 £70,000 +7.69% 126
North of England -9 268 £42,500 -10.53% 52
South East +6 228 £43,500 -8.42% 89
South West +57 154 £50,000 +38.89% 27
North West -12 124 £44,274 -9.18% 22
Midlands -13 111 £48,357 +28.95% 47
West Midlands +10 90 £46,500 +11.38% 29
Yorkshire -34 89 £44,274 -1.61% 22
Wales +11 65 £55,000 +100.00% 3
North East +23 55 £32,500 -18.24% 11
East of England -26 55 £32,000 -41.82% 33
Scotland -41 51 £47,500 -25.81% 19
Northern Ireland +51 25 £35,000 - 3
East Midlands -17 20 £61,500 +89.23% 17
Isle of Man - 6 £36,000 -

Incident Management
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 74 (5.45%) Microsoft Exchange
2 69 (5.08%) WebLogic
3 58 (4.27%) SharePoint
4 43 (3.17%) Oracle Service Bus
5 22 (1.62%) SAS
6 16 (1.18%) Skype for Business
7 10 (0.74%) Confluence
8 9 (0.66%) IIS
9 4 (0.29%) CMS
10 3 (0.22%) IBM Notes
10 3 (0.22%) WordPress
11 2 (0.15%) Apache
11 2 (0.15%) Liferay
11 2 (0.15%) Magnolia
11 2 (0.15%) nginx
11 2 (0.15%) Sitecore CMS
12 1 (0.074%) Oracle Spatial
12 1 (0.074%) Oracle Workflow
Applications
1 135 (9.95%) Microsoft Office
2 85 (6.26%) Microsoft Excel
3 53 (3.91%) MS Visio
4 19 (1.40%) Microsoft PowerPoint
5 4 (0.29%) Microsoft Project
6 3 (0.22%) Spreadsheet
7 2 (0.15%) Adobe Creative Suite
Business Applications
1 59 (4.35%) Remedy ITSM
2 12 (0.88%) Dynamics CRM
3 9 (0.66%) SAP S/4HANA
4 8 (0.59%) Elite 3E
5 5 (0.37%) Fidessa
5 5 (0.37%) Oracle ERP
5 5 (0.37%) Workday HCM
6 4 (0.29%) Dynamics NAV
7 3 (0.22%) NEC Housing
7 3 (0.22%) SAP HCM
7 3 (0.22%) SAP MM
8 2 (0.15%) Endur
8 2 (0.15%) iTrent
8 2 (0.15%) NetSuite
8 2 (0.15%) Oracle EBS
8 2 (0.15%) SAP PP
8 2 (0.15%) SAP SCM
8 2 (0.15%) SAP WM
9 1 (0.074%) Oracle Payables
9 1 (0.074%) Oracle Receivables
Cloud Services
1 301 (22.18%) Azure
2 248 (18.28%) Microsoft 365
3 104 (7.66%) AWS
4 53 (3.91%) Entra ID
5 46 (3.39%) SaaS
6 30 (2.21%) PaaS
7 24 (1.77%) Azure DevOps
7 24 (1.77%) IaaS
8 23 (1.69%) Serverless
9 21 (1.55%) Power Platform
10 20 (1.47%) Azure Functions
11 19 (1.40%) GCP
12 18 (1.33%) Cloud Computing
13 17 (1.25%) Azure Data Factory
14 15 (1.11%) Mimecast
15 14 (1.03%) Azure Logic Apps
15 14 (1.03%) Azure Monitor
15 14 (1.03%) Azure Service Bus
16 13 (0.96%) Azure Storage
17 11 (0.81%) PowerApps
Communications & Networking
1 155 (11.42%) Firewall
2 93 (6.85%) DNS
3 75 (5.53%) Network Security
4 62 (4.57%) LAN
5 51 (3.76%) DHCP
5 51 (3.76%) WAN
6 46 (3.39%) Wireless
7 45 (3.32%) VPN
8 44 (3.24%) SAN
9 41 (3.02%) TCP/IP
10 25 (1.84%) Wi-Fi
11 21 (1.55%) Internet
12 18 (1.33%) Remote Desktop
13 17 (1.25%) Intrusion Detection
14 16 (1.18%) SD-WAN
14 16 (1.18%) VoIP
15 14 (1.03%) IP Telephony
15 14 (1.03%) MPLS
16 12 (0.88%) VLAN
17 10 (0.74%) Cisco ASA
Database & Business Intelligence
1 65 (4.79%) SQL Server
2 53 (3.91%) Oracle Database
3 43 (3.17%) Oracle Database 10g
3 43 (3.17%) Oracle Database 11g
3 43 (3.17%) VLDB
4 30 (2.21%) MySQL
5 26 (1.92%) Elasticsearch
6 23 (1.69%) RDBMS
6 23 (1.69%) Relational Database
7 13 (0.96%) Amazon RDS
8 10 (0.74%) Azure SQL Database
8 10 (0.74%) Power BI
8 10 (0.74%) SQL Server Integration Services
9 7 (0.52%) Redis
10 3 (0.22%) SAP HANA
10 3 (0.22%) SQL Server Reporting Services
11 2 (0.15%) DB2
11 2 (0.15%) DTS
11 2 (0.15%) NoSQL
11 2 (0.15%) PostgreSQL
Development Applications
1 51 (3.76%) JIRA
2 8 (0.59%) GitLab
3 7 (0.52%) Jenkins
4 5 (0.37%) Git
4 5 (0.37%) HP UFT
4 5 (0.37%) JMeter
4 5 (0.37%) LoadRunner
4 5 (0.37%) MSTest
4 5 (0.37%) Postman
4 5 (0.37%) Selenium
4 5 (0.37%) Team Foundation Server
5 3 (0.22%) Burp Suite
5 3 (0.22%) Metasploit
5 3 (0.22%) Sonatype Nexus
5 3 (0.22%) sqlmap
6 2 (0.15%) Bower
6 2 (0.15%) git-flow
6 2 (0.15%) gulp
6 2 (0.15%) Moq
6 2 (0.15%) Visual Studio
General
1 497 (36.62%) Social Skills
2 282 (20.78%) Finance
3 270 (19.90%) Analytical Skills
4 63 (4.64%) Organisational Skills
5 62 (4.57%) Telecoms
6 61 (4.50%) Law
7 56 (4.13%) Legal
8 55 (4.05%) Military
9 49 (3.61%) Banking
10 48 (3.54%) Public Sector
11 38 (2.80%) Retail
12 35 (2.58%) Inclusion and Diversity
13 34 (2.51%) Manufacturing
14 27 (1.99%) Marketing
15 25 (1.84%) Police
16 24 (1.77%) Documentation Skills
16 24 (1.77%) Electronics
17 22 (1.62%) Presentation Skills
18 15 (1.11%) Financial Institution
18 15 (1.11%) Influencing Skills
Job Titles
1 381 (28.08%) Analyst
2 170 (12.53%) Support Analyst
3 147 (10.83%) Senior
4 114 (8.40%) Lead
5 112 (8.25%) Applications Support
6 107 (7.89%) Support Engineer
7 100 (7.37%) Service Manager
8 95 (7.00%) IT Support
9 89 (6.56%) Applications Support Analyst
10 83 (6.12%) Service Analyst
11 77 (5.67%) Security Analyst
12 75 (5.53%) Incident Manager
12 75 (5.53%) IT Analyst
13 70 (5.16%) Consultant
13 70 (5.16%) Service Desk Analyst
14 68 (5.01%) Senior Analyst
15 61 (4.50%) IT Engineer
16 60 (4.42%) Team Leader
17 55 (4.05%) Infrastructure Engineer
17 55 (4.05%) Security Consultant
Libraries, Frameworks & Software Standards
1 40 (2.95%) .NET
2 36 (2.65%) CSS
3 29 (2.14%) Web Services
4 28 (2.06%) HTML
5 27 (1.99%) Spring
6 26 (1.92%) Elastic Stack
6 26 (1.92%) J2EE
6 26 (1.92%) Java EE
7 25 (1.84%) FIX Protocol
8 24 (1.77%) AngularJS
9 22 (1.62%) Twitter Bootstrap
10 21 (1.55%) .NET Framework
11 7 (0.52%) ARM Templates
11 7 (0.52%) JSON
11 7 (0.52%) Node.js
12 6 (0.44%) ASP.NET
12 6 (0.44%) Middleware
12 6 (0.44%) Oracle Fusion
12 6 (0.44%) XML
13 5 (0.37%) WebdriverIO
Miscellaneous
1 149 (10.98%) Management Information System
2 68 (5.01%) Data Centre
3 39 (2.87%) Security Operations Centre
4 35 (2.58%) Driving Licence
5 34 (2.51%) Self-Motivation
6 31 (2.28%) Cyber Kill Chain
7 30 (2.21%) Enterprise Storage
8 29 (2.14%) Security Posture
9 28 (2.06%) CMDB
9 28 (2.06%) Onboarding
10 26 (1.92%) Cyber Threat
11 24 (1.77%) Legacy Systems
12 18 (1.33%) Cyber Defence
13 14 (1.03%) Analytical Mindset
14 13 (0.96%) Cyberattack
15 12 (0.88%) Foreign Exchange (FX)
15 12 (0.88%) Product Ownership
15 12 (0.88%) Public Cloud
16 11 (0.81%) Cloud Native
17 10 (0.74%) Hybrid Cloud
Operating Systems
1 359 (26.46%) Windows
2 163 (12.01%) Linux
3 129 (9.51%) Unix
4 120 (8.84%) Windows Server
5 84 (6.19%) Windows 10
6 43 (3.17%) Solaris
7 26 (1.92%) Windows Server 2016
8 23 (1.69%) Windows Server 2019
9 21 (1.55%) Mac OS X
10 17 (1.25%) Apple iOS
11 14 (1.03%) Android
12 10 (0.74%) Windows Server 2003
13 8 (0.59%) CentOS
13 8 (0.59%) Ubuntu
14 7 (0.52%) Windows 7
15 5 (0.37%) Kali Linux
16 4 (0.29%) Windows Server 2012
17 3 (0.22%) Amazon Linux
17 3 (0.22%) Mac OS
17 3 (0.22%) Windows 8
Processes & Methodologies
1 515 (37.95%) ITIL
2 336 (24.76%) Problem-Solving
3 297 (21.89%) Service Management
4 267 (19.68%) Change Management
5 248 (18.28%) Cybersecurity
6 217 (15.99%) Problem Management
7 209 (15.40%) Customer Service
7 209 (15.40%) ITSM
8 199 (14.66%) Service Delivery
9 184 (13.56%) Incident Response
10 182 (13.41%) Information Security
11 163 (12.01%) Continuous Improvement
12 150 (11.05%) Actionable Insight
13 147 (10.83%) Security Operations
14 133 (9.80%) Root Cause Analysis
15 128 (9.43%) Mentoring
16 111 (8.18%) SIEM
17 108 (7.96%) Major Incident Management
18 97 (7.15%) Process Improvement
18 97 (7.15%) Risk Management
Programming Languages
1 144 (10.61%) SQL
2 95 (7.00%) PowerShell
3 61 (4.50%) Python
4 52 (3.83%) PL/SQL
5 50 (3.68%) Java
6 37 (2.73%) C#
7 33 (2.43%) JavaScript
8 28 (2.06%) Bash
8 28 (2.06%) Shell Script
9 13 (0.96%) VBA
10 12 (0.88%) MATLAB
10 12 (0.88%) VB.NET
11 10 (0.74%) T-SQL
12 5 (0.37%) Perl
12 5 (0.37%) Ruby
13 4 (0.29%) VB
14 2 (0.15%) C
14 2 (0.15%) C++
14 2 (0.15%) PHP
14 2 (0.15%) XAML
Qualifications
1 241 (17.76%) Security Cleared
2 239 (17.61%) Degree
3 173 (12.75%) SC Cleared
4 125 (9.21%) CISSP
5 86 (6.34%) CISM
6 72 (5.31%) ITIL Certification
7 70 (5.16%) DV Cleared
8 64 (4.72%) Microsoft Certification
9 57 (4.20%) Azure Certification
10 51 (3.76%) Cisco Certification
11 41 (3.02%) CISA
12 37 (2.73%) Computer Science Degree
13 31 (2.28%) CCNP
14 29 (2.14%) CCNA
15 24 (1.77%) CRISC
16 23 (1.69%) ITIL Foundation Certificate
17 21 (1.55%) ISO 27001 Lead Auditor
18 18 (1.33%) A+ Certification
19 17 (1.25%) AWS Certification
20 16 (1.18%) MCSE
Quality Assurance & Compliance
1 245 (18.05%) SLA
2 111 (8.18%) ISO/IEC 27001
3 79 (5.82%) NIST
4 38 (2.80%) Cyber Essentials
5 31 (2.28%) GDPR
6 23 (1.69%) PCI DSS
7 20 (1.47%) JSP 440
8 18 (1.33%) GRC
9 15 (1.11%) QA
10 13 (0.96%) PMO
11 10 (0.74%) Accessibility
12 9 (0.66%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
13 8 (0.59%) HIPAA
14 7 (0.52%) Cyber Essentials PLUS
15 6 (0.44%) ISO 9001
15 6 (0.44%) NIST 800
15 6 (0.44%) SOC 2
16 5 (0.37%) NCSC
17 4 (0.29%) California Consumer Privacy Act
17 4 (0.29%) ISO 22301
System Software
1 263 (19.38%) Active Directory
2 67 (4.94%) VMware Infrastructure
3 66 (4.86%) Hyper-V
4 44 (3.24%) vSphere
5 43 (3.17%) Oracle RAC
6 19 (1.40%) Docker
7 13 (0.96%) Virtual Machines
8 12 (0.88%) Firmware
9 9 (0.66%) VMware ESXi
10 8 (0.59%) Virtual Desktop
11 6 (0.44%) VMware NSX
12 2 (0.15%) Terminal Services
12 2 (0.15%) VMware Workstation
13 1 (0.074%) BitLocker
13 1 (0.074%) NFS
13 1 (0.074%) Virtual Servers
Systems Management
1 61 (4.50%) SCCM
2 51 (3.76%) Microsoft Intune
3 45 (3.32%) Data Guard
4 43 (3.17%) Oracle RMAN
5 31 (2.28%) Single Sign-On
5 31 (2.28%) Terraform
6 26 (1.92%) OpenSSO
7 22 (1.62%) vCenter Server
8 18 (1.33%) Kubernetes
9 17 (1.25%) Ansible
10 12 (0.88%) QRadar
10 12 (0.88%) SCOM
11 8 (0.59%) WSUS
12 7 (0.52%) NetBackup
13 6 (0.44%) Cisco Prime
13 6 (0.44%) Grafana
13 6 (0.44%) NetCrunch
13 6 (0.44%) VxRail
14 5 (0.37%) Kibana
14 5 (0.37%) Suricata
Vendors
1 433 (31.91%) Microsoft
2 141 (10.39%) Cisco
3 134 (9.87%) VMware
4 127 (9.36%) ServiceNow
5 116 (8.55%) Oracle
6 95 (7.00%) Remedy
7 53 (3.91%) Dell
8 43 (3.17%) Sun
9 42 (3.10%) Citrix
10 39 (2.87%) SAP
11 38 (2.80%) SolarWinds
12 33 (2.43%) Splunk
13 26 (1.92%) Tanium
13 26 (1.92%) Tripwire
14 23 (1.69%) HP
14 23 (1.69%) Palo Alto
15 21 (1.55%) Meraki
15 21 (1.55%) Mitel
16 19 (1.40%) BMC
17 16 (1.18%) IBM