2nd Line Support Engineer Jobs

Second Line Support Engineer
UK

The median Second Line Support Engineer salary in the UK is £31,000 per year according to job vacancies posted during the 6 months to 28 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
28 May 2024
Same period 2023 Same period 2022
Rank 583 585 887
Rank change year-on-year +2 +302 -172
Permanent jobs requiring a 2nd Line Support Engineer 347 409 362
As % of all permanent jobs advertised in the UK 0.34% 0.42% 0.22%
As % of the Job Titles category 0.36% 0.46% 0.23%
Number of salaries quoted 331 375 345
10th Percentile £26,000 £26,250 £25,750
25th Percentile £26,750 £28,000 £26,250
Median annual salary (50th Percentile) £31,000 £32,500 £31,500
Median % change year-on-year -4.62% +3.17% +10.53%
75th Percentile £35,000 £37,000 £34,250
90th Percentile £38,750 £40,000 £38,750
UK excluding London median annual salary £30,000 £31,500 £30,000
% change year-on-year -4.76% +5.00% +7.14%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 97,260 88,990 160,374
% of permanent jobs with a recognized job title 94.78% 91.41% 96.06%
Number of salaries quoted 69,382 56,369 85,188
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,663
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £70,000 £80,000 £78,750
90th Percentile £90,000 £100,000 £95,000
UK excluding London median annual salary £50,000 £53,500 £50,173
% change year-on-year -6.54% +6.63% +5.63%

2nd Line Support Engineer
Job Vacancy Trend

Job postings that featured 2nd Line Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Salary Trend

3-month moving average salary quoted in jobs citing 2nd Line Support Engineer.

Salary trend for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Salary Histogram

Salary distribution for jobs citing 2nd Line Support Engineer over the 6 months to 28 May 2024.

Salary histogram for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the UK over the 6 months to 28 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +29 326 £31,500 -3.08% 70
UK excluding London +4 292 £30,000 -4.76% 56
North of England +78 76 £30,000 +8.70% 8
South East -58 69 £30,000 -4.76% 26
Work from Home +51 62 £32,500 - 26
London +74 55 £34,000 -2.86% 14
East of England +17 49 £32,500 -2.26% 5
South West -23 47 £33,000 -10.81% 8
North West +18 36 £29,500 +1.72% 4
Midlands +8 33 £30,000 - 7
West Midlands +19 21 £30,000 -3.23% 3
North East +13 21 £32,000 -1.54% 1
Yorkshire +78 19 £32,500 +17.75% 3
East Midlands -11 12 £32,500 +8.33% 4
Wales +10 10 £27,500 -
Scotland -57 6 £30,000 -6.25% 2
Northern Ireland +21 2 £38,750 +19.23%

2nd Line Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 28 May 2024, 2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Support Engineer in the job title.

1 249 (71.76%) Windows
2 240 (69.16%) Microsoft 365
3 239 (68.88%) Microsoft
4 236 (68.01%) Active Directory
5 162 (46.69%) Azure
6 161 (46.40%) Social Skills
7 119 (34.29%) Problem-Solving
8 118 (34.01%) Windows Server
9 110 (31.70%) Windows 10
10 102 (29.39%) SharePoint
11 96 (27.67%) VMware
12 93 (26.80%) Customer Service
13 91 (26.22%) Microsoft Exchange
14 87 (25.07%) Firewall
15 83 (23.92%) Microsoft Office
16 77 (22.19%) Microsoft Intune
17 69 (19.88%) VMware Infrastructure
18 63 (18.16%) Hyper-V
19 61 (17.58%) Entra ID
20 58 (16.71%) Microsoft Certification
21 50 (14.41%) ITIL
22 48 (13.83%) Wi-Fi
23 45 (12.97%) Analytical Skills
24 43 (12.39%) Citrix
25 42 (12.10%) WAN
25 42 (12.10%) Degree
26 41 (11.82%) LAN
27 36 (10.37%) DNS
28 35 (10.09%) Mac OS
28 35 (10.09%) Organisational Skills

2nd Line Support Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 102 (29.39%) SharePoint
2 91 (26.22%) Microsoft Exchange
3 13 (3.75%) SharePoint 2010
3 13 (3.75%) SharePoint 2013
4 6 (1.73%) Confluence
5 4 (1.15%) Jupyter
6 2 (0.58%) Exchange Server 2007
6 2 (0.58%) Exchange Server 2010
6 2 (0.58%) Exchange Server 2013
6 2 (0.58%) Skype for Business
7 1 (0.29%) IBM Domino
7 1 (0.29%) IBM Notes
Applications
1 83 (23.92%) Microsoft Office
2 9 (2.59%) Microsoft Excel
3 2 (0.58%) Spreadsheet
Business Applications
1 1 (0.29%) Dynamics AX
1 1 (0.29%) Dynamics CRM
Cloud Services
1 240 (69.16%) Microsoft 365
2 162 (46.69%) Azure
3 61 (17.58%) Entra ID
4 32 (9.22%) OneDrive
5 28 (8.07%) AWS
6 26 (7.49%) GCP
7 11 (3.17%) Dynamics 365
8 3 (0.86%) Azure Sentinel
8 3 (0.86%) Google Workspace
9 2 (0.58%) Cloud Computing
9 2 (0.58%) Mimecast
9 2 (0.58%) Power Platform
9 2 (0.58%) SaaS
10 1 (0.29%) Azure DevOps
10 1 (0.29%) IaaS
10 1 (0.29%) Serverless
Communications & Networking
1 87 (25.07%) Firewall
2 48 (13.83%) Wi-Fi
3 42 (12.10%) WAN
4 41 (11.82%) LAN
5 36 (10.37%) DNS
6 26 (7.49%) DHCP
6 26 (7.49%) VPN
7 22 (6.34%) VLAN
8 21 (6.05%) Network Security
9 19 (5.48%) SAN
9 19 (5.48%) TCP/IP
10 15 (4.32%) VoIP
11 13 (3.75%) Internet
11 13 (3.75%) Remote Desktop
12 8 (2.31%) NAS
13 6 (1.73%) Intranet
14 5 (1.44%) PBX
15 3 (0.86%) Ethernet
15 3 (0.86%) SMTP
15 3 (0.86%) Wireless
Database & Business Intelligence
1 28 (8.07%) SQL Server
2 15 (4.32%) Amazon RDS
3 8 (2.31%) MariaDB
3 8 (2.31%) MySQL
4 4 (1.15%) Metabase
5 1 (0.29%) Power BI
5 1 (0.29%) Relational Database
Development Applications
1 12 (3.46%) JIRA
2 4 (1.15%) Visual Studio Code
General
1 161 (46.40%) Social Skills
2 45 (12.97%) Analytical Skills
3 35 (10.09%) Organisational Skills
4 23 (6.63%) Finance
5 18 (5.19%) Manufacturing
6 15 (4.32%) Law
7 11 (3.17%) Legal
8 9 (2.59%) Documentation Skills
8 9 (2.59%) Telecoms
9 7 (2.02%) Retail
10 2 (0.58%) Inclusion and Diversity
11 1 (0.29%) Advertising
11 1 (0.29%) Automotive
11 1 (0.29%) Banking
11 1 (0.29%) Electronics
11 1 (0.29%) Games
11 1 (0.29%) Marketing
11 1 (0.29%) Pharmaceutical
11 1 (0.29%) Public Sector
11 1 (0.29%) Tech for Good
Libraries, Frameworks & Software Standards
1 4 (1.15%) Cocoa
2 3 (0.86%) XML
3 2 (0.58%) .NET
3 2 (0.58%) JSON
4 1 (0.29%) ARM Templates
4 1 (0.29%) CSS
4 1 (0.29%) EDI
4 1 (0.29%) Web Services
Miscellaneous
1 28 (8.07%) Driving Licence
2 21 (6.05%) Onboarding
3 20 (5.76%) EPoS
4 10 (2.88%) Enterprise Storage
5 9 (2.59%) Self-Motivation
6 8 (2.31%) Clustering
7 7 (2.02%) iPad
7 7 (2.02%) Smartphone
8 6 (1.73%) Management Information System
8 6 (1.73%) Video Conferencing
9 5 (1.44%) Replication
10 4 (1.15%) Raspberry Pi
11 3 (0.86%) Apple TV
12 1 (0.29%) Client/Server
12 1 (0.29%) Foreign Exchange (FX)
12 1 (0.29%) Hybrid Cloud
12 1 (0.29%) iPhone
12 1 (0.29%) Linux Command Line
12 1 (0.29%) Public Cloud
12 1 (0.29%) Team-Oriented Environment
Operating Systems
1 249 (71.76%) Windows
2 118 (34.01%) Windows Server
3 110 (31.70%) Windows 10
4 35 (10.09%) Mac OS
5 26 (7.49%) Windows Server 2012
6 25 (7.20%) Linux
7 17 (4.90%) Apple iOS
8 13 (3.75%) Android
8 13 (3.75%) Windows Server 2019
9 8 (2.31%) Windows Server 2016
10 6 (1.73%) Windows 7
11 5 (1.44%) CentOS
11 5 (1.44%) Windows Server 2008
12 3 (0.86%) Mac OS X
13 1 (0.29%) Windows 8
13 1 (0.29%) Windows Mobile
Processes & Methodologies
1 119 (34.29%) Problem-Solving
2 93 (26.80%) Customer Service
3 50 (14.41%) ITIL
4 26 (7.49%) Mobile Device Management
5 25 (7.20%) Computer Science
6 17 (4.90%) Service Delivery
7 16 (4.61%) Incident Management
7 16 (4.61%) Infrastructure Engineering
7 16 (4.61%) Server Virtualisation
8 13 (3.75%) Server Management
9 12 (3.46%) Antivirus Management
9 12 (3.46%) Mentoring
9 12 (3.46%) Project Delivery
10 10 (2.88%) Desktop Virtualisation
10 10 (2.88%) Kalman Filter
10 10 (2.88%) Logistics
11 9 (2.59%) Continuous Improvement
11 9 (2.59%) Line Management
12 8 (2.31%) Project Planning
12 8 (2.31%) Time Management
Programming Languages
1 21 (6.05%) PowerShell
2 19 (5.48%) SQL
3 3 (0.86%) Python
4 2 (0.58%) Bash
5 1 (0.29%) Bicep
5 1 (0.29%) C++
5 1 (0.29%) JavaScript
5 1 (0.29%) Perl
Qualifications
1 58 (16.71%) Microsoft Certification
2 42 (12.10%) Degree
3 26 (7.49%) Security Cleared
4 25 (7.20%) A+ Certification
4 25 (7.20%) DBS Check
5 23 (6.63%) Computer Science Degree
6 21 (6.05%) MCP
7 20 (5.76%) SC Cleared
8 13 (3.75%) MCITP
8 13 (3.75%) MCSE
9 12 (3.46%) Azure Certification
10 8 (2.31%) CompTIA Security+
10 8 (2.31%) Network+ Certification
11 6 (1.73%) HND
12 5 (1.44%) CCNA
12 5 (1.44%) Cisco Certification
13 3 (0.86%) MCDST
14 2 (0.58%) ITIL Certification
14 2 (0.58%) ITIL Foundation Certificate
15 1 (0.29%) AWS Certification
Quality Assurance & Compliance
1 19 (5.48%) SLA
2 1 (0.29%) GDPR
2 1 (0.29%) ISO/IEC 27001
2 1 (0.29%) PCI DSS
System Software
1 236 (68.01%) Active Directory
2 69 (19.88%) VMware Infrastructure
3 63 (18.16%) Hyper-V
4 14 (4.03%) Virtual Desktop
5 13 (3.75%) XenApp
5 13 (3.75%) XenDesktop
6 8 (2.31%) VMware ESXi
6 8 (2.31%) vSphere
7 6 (1.73%) VMware Workstation
8 3 (0.86%) Terminal Services
9 1 (0.29%) Firmware
9 1 (0.29%) Virtual Servers
9 1 (0.29%) VMware NSX
Systems Management
1 77 (22.19%) Microsoft Intune
2 34 (9.80%) SCCM
3 8 (2.31%) Failover Clustering
3 8 (2.31%) Jamf Pro
4 7 (2.02%) Autotask
5 6 (1.73%) SmoothWall
6 3 (0.86%) NetBackup
7 2 (0.58%) vCenter Server
8 1 (0.29%) Backup Exec
8 1 (0.29%) Dell DRAC
8 1 (0.29%) Kubernetes
8 1 (0.29%) Opsgenie
8 1 (0.29%) SCOM
8 1 (0.29%) SCVMM
8 1 (0.29%) Single Sign-On
Vendors
1 239 (68.88%) Microsoft
2 96 (27.67%) VMware
3 43 (12.39%) Citrix
4 33 (9.51%) Cisco
5 26 (7.49%) HP
6 24 (6.92%) Google
7 23 (6.63%) Veeam
8 22 (6.34%) Apple
9 21 (6.05%) Dell
10 20 (5.76%) Sophos
11 13 (3.75%) Symantec
12 9 (2.59%) Datto
13 7 (2.02%) ESET
14 6 (1.73%) Meraki
15 5 (1.44%) Remedy
16 4 (1.15%) Draytek
16 4 (1.15%) Salesforce
16 4 (1.15%) Veritas
17 3 (0.86%) Barracuda Networks
17 3 (0.86%) Webroot