Support Specialist
UK

The median Support Specialist salary in the UK is £37,500 per year according to job vacancies posted during the 6 months to 28 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
28 May 2024
Same period 2023 Same period 2022
Rank 459 763 929
Rank change year-on-year +304 +166 -143
Permanent jobs requiring a Support Specialist 516 189 314
As % of all permanent jobs advertised in the UK 0.50% 0.19% 0.19%
As % of the Job Titles category 0.53% 0.21% 0.20%
Number of salaries quoted 380 144 229
10th Percentile £27,250 £32,500 £26,500
25th Percentile £30,000 £37,250 £32,500
Median annual salary (50th Percentile) £37,500 £45,000 £40,000
Median % change year-on-year -16.67% +12.50% +9.59%
75th Percentile £50,000 £53,750 £50,000
90th Percentile £59,000 £61,600 £65,000
UK excluding London median annual salary £35,000 £44,535 £35,000
% change year-on-year -21.41% +27.24% -

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 97,260 88,990 160,374
% of permanent jobs with a recognized job title 94.78% 91.41% 96.06%
Number of salaries quoted 69,382 56,369 85,188
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,663
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £70,000 £80,000 £78,750
90th Percentile £90,000 £100,000 £95,000
UK excluding London median annual salary £50,000 £53,500 £50,173
% change year-on-year -6.54% +6.63% +5.63%

Support Specialist
Job Vacancy Trend

Job postings that featured Support Specialist in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Support Specialist in the UK

Support Specialist
Salary Trend

3-month moving average salary quoted in jobs citing Support Specialist.

Salary trend for Support Specialist in the UK

Support Specialist
Salary Histogram

Salary distribution for jobs citing Support Specialist over the 6 months to 28 May 2024.

Salary histogram for Support Specialist in the UK

Support Specialist
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Specialist within the UK over the 6 months to 28 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +306 474 £37,500 -18.48% 92
UK excluding London +196 333 £35,000 -21.41% 73
London +227 166 £47,500 +2.15% 24
Work from Home +95 114 £42,500 -8.60% 35
North of England +123 91 £35,000 -26.58% 19
South East +60 78 £55,000 +22.22% 25
Midlands +23 63 £32,500 -35.00% 12
North West +46 47 £32,000 -41.82% 11
West Midlands +43 44 £32,500 -35.00% 8
East of England +26 42 £32,697 -26.58% 10
Yorkshire +113 40 £35,579 +0.93% 6
South West +3 32 £35,000 +15.70% 3
East Midlands -20 19 £29,500 -28.05% 4
Wales +11 12 £34,000 +44.68%
Scotland -54 11 £28,500 +2.20% 5
North East -5 4 £36,250 -23.96% 3
Isle of Man - 4 £37,000 -

Support Specialist Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 28 May 2024, Support Specialist job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Support Specialist in the job title.

1 226 (43.80%) Windows
2 213 (41.28%) Microsoft
3 211 (40.89%) Social Skills
4 173 (33.53%) Active Directory
5 168 (32.56%) Microsoft 365
6 152 (29.46%) Degree
7 115 (22.29%) SCCM
8 110 (21.32%) Windows 10
9 106 (20.54%) Microsoft Exchange
10 104 (20.16%) Problem-Solving
11 97 (18.80%) Android
12 96 (18.60%) Video Conferencing
12 96 (18.60%) Computer Science
13 88 (17.05%) Cisco
13 88 (17.05%) Wireless
14 84 (16.28%) Customer Service
15 83 (16.09%) WAN
16 80 (15.50%) Citrix
17 79 (15.31%) Computer Science Degree
18 77 (14.92%) WebEx
18 77 (14.92%) BCP
19 75 (14.53%) ITIL
20 74 (14.34%) Business Continuity
20 74 (14.34%) Cisco IOS
20 74 (14.34%) SD-WAN
21 73 (14.15%) Master's Degree
21 73 (14.15%) Mobile Device Management
22 72 (13.95%) Business Continuity Planning
22 72 (13.95%) AirWatch
22 72 (13.95%) XenApp

Support Specialist Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 106 (20.54%) Microsoft Exchange
2 43 (8.33%) SharePoint
3 17 (3.29%) Skype for Business
4 7 (1.36%) OpenStack
5 5 (0.97%) JBoss
6 4 (0.78%) Confluence
7 2 (0.39%) CMS
8 1 (0.19%) Apache
Applications
1 38 (7.36%) Microsoft Office
2 10 (1.94%) Microsoft Excel
3 7 (1.36%) Microsoft PowerPoint
4 1 (0.19%) Adobe Creative Suite
4 1 (0.19%) Adobe Illustrator
4 1 (0.19%) InCopy
4 1 (0.19%) InDesign
4 1 (0.19%) Microsoft Project
4 1 (0.19%) MS Visio
4 1 (0.19%) Photoshop
Business Applications
1 5 (0.97%) Dynamics AX
1 5 (0.97%) Oracle ERP
1 5 (0.97%) Temenos T24
2 4 (0.78%) Magento
2 4 (0.78%) NetSuite
3 2 (0.39%) Dynamics CRM
3 2 (0.39%) Unit4 Business World
4 1 (0.19%) iTrent
4 1 (0.19%) Raiser’s Edge
4 1 (0.19%) Sage 300 ERP
Cloud Services
1 168 (32.56%) Microsoft 365
2 64 (12.40%) Azure
3 39 (7.56%) Power Platform
4 27 (5.23%) Entra ID
5 17 (3.29%) Azure Monitor
5 17 (3.29%) Azure Storage
6 16 (3.10%) SaaS
7 12 (2.33%) AWS
8 8 (1.55%) Nutanix
9 6 (1.16%) Google Workspace
9 6 (1.16%) Power Automate
10 5 (0.97%) Cloud Computing
10 5 (0.97%) GCP
10 5 (0.97%) PowerApps
10 5 (0.97%) Slack
11 4 (0.78%) Mimecast
12 3 (0.58%) Asana
13 2 (0.39%) Azure Data Factory
13 2 (0.39%) Azure DevOps
13 2 (0.39%) WhatsApp
Communications & Networking
1 88 (17.05%) Wireless
2 83 (16.09%) WAN
3 77 (14.92%) WebEx
4 74 (14.34%) Cisco IOS
4 74 (14.34%) SD-WAN
5 40 (7.75%) DNS
6 32 (6.20%) DHCP
7 28 (5.43%) Firewall
8 17 (3.29%) Skype
8 17 (3.29%) VPN
9 14 (2.71%) LAN
10 10 (1.94%) FTP
10 10 (1.94%) Internet
10 10 (1.94%) TCP/IP
11 9 (1.74%) 5G
11 9 (1.74%) Ethernet
12 8 (1.55%) Wi-Fi
13 6 (1.16%) SSL
13 6 (1.16%) VoIP
14 5 (0.97%) SMTP
Database & Business Intelligence
1 23 (4.46%) Power BI
2 17 (3.29%) QlikView
3 16 (3.10%) SQL Server
4 13 (2.52%) BusinessObjects
4 13 (2.52%) Relational Database
5 5 (0.97%) Crystal Reports
6 4 (0.78%) NoSQL
7 2 (0.39%) DataStage
7 2 (0.39%) SQL Server Integration Services
8 1 (0.19%) Data Warehouse
Development Applications
1 11 (2.13%) JIRA
2 2 (0.39%) Eclipse
3 1 (0.19%) Bitbucket
3 1 (0.19%) Git
General
1 211 (40.89%) Social Skills
2 48 (9.30%) Finance
3 44 (8.53%) Law
4 25 (4.84%) Analytical Skills
5 22 (4.26%) Legal
5 22 (4.26%) Retail
6 21 (4.07%) Telecoms
7 20 (3.88%) Inclusion and Diversity
8 15 (2.91%) Banking
9 11 (2.13%) Organisational Skills
10 8 (1.55%) Games
10 8 (1.55%) German Language
10 8 (1.55%) Manufacturing
10 8 (1.55%) Marketing
11 7 (1.36%) Electronics
12 6 (1.16%) Front Office
13 5 (0.97%) French Language
14 4 (0.78%) Back Office
14 4 (0.78%) Investment Banking
14 4 (0.78%) Multimedia
Libraries, Frameworks & Software Standards
1 17 (3.29%) ARM Templates
2 9 (1.74%) EDI
2 9 (1.74%) HTML
3 6 (1.16%) .NET
3 6 (1.16%) FIX Protocol
3 6 (1.16%) JSON
4 5 (0.97%) Oracle Fusion
4 5 (0.97%) REST
4 5 (0.97%) Web Services
5 4 (0.78%) XMPP
6 3 (0.58%) XML
7 2 (0.39%) EDIFACT
7 2 (0.39%) SAML
8 1 (0.19%) EJB
Miscellaneous
1 96 (18.60%) Video Conferencing
2 72 (13.95%) Wiki
3 43 (8.33%) Self-Motivation
4 29 (5.62%) Driving Licence
5 23 (4.46%) Data Centre
6 22 (4.26%) Onboarding
7 20 (3.88%) Management Information System
8 18 (3.49%) PKI
9 6 (1.16%) Smartphone
10 5 (0.97%) Blackberry
10 5 (0.97%) Client/Server
11 4 (0.78%) CMDB
11 4 (0.78%) EFT
11 4 (0.78%) Equities
11 4 (0.78%) Foreign Exchange (FX)
11 4 (0.78%) Market Risk
12 3 (0.58%) CCTV
12 3 (0.58%) Product Ownership
13 2 (0.39%) BYOD
13 2 (0.39%) Life Science
Operating Systems
1 226 (43.80%) Windows
2 110 (21.32%) Windows 10
3 97 (18.80%) Android
4 59 (11.43%) Linux
5 45 (8.72%) Windows Server
6 26 (5.04%) Windows Server 2016
7 23 (4.46%) Windows Server 2019
8 16 (3.10%) Apple iOS
9 11 (2.13%) Mac OS
10 8 (1.55%) Unix
11 6 (1.16%) AIX
11 6 (1.16%) Windows NT
11 6 (1.16%) Windows Server 2012
12 3 (0.58%) Windows 7
13 2 (0.39%) Red Hat Enterprise Linux
14 1 (0.19%) CentOS
14 1 (0.19%) Debian
14 1 (0.19%) Scientific Linux
14 1 (0.19%) Ubuntu
Processes & Methodologies
1 104 (20.16%) Problem-Solving
2 96 (18.60%) Computer Science
3 84 (16.28%) Customer Service
4 77 (14.92%) BCP
5 75 (14.53%) ITIL
6 74 (14.34%) Business Continuity
7 73 (14.15%) Mobile Device Management
8 72 (13.95%) Application Virtualisation
8 72 (13.95%) Business Continuity Planning
8 72 (13.95%) Contract Negotiation
9 37 (7.17%) Service Management
10 33 (6.40%) Agile
11 31 (6.01%) Business Intelligence
12 29 (5.62%) Continuous Improvement
13 27 (5.23%) Stakeholder Management
14 26 (5.04%) DevOps
14 26 (5.04%) Incident Management
15 25 (4.84%) CI/CD
15 25 (4.84%) Project Management
16 22 (4.26%) ERP
Programming Languages
1 44 (8.53%) SQL
2 25 (4.84%) C#
2 25 (4.84%) PowerShell
3 18 (3.49%) VBScript
4 17 (3.29%) Bicep
4 17 (3.29%) VB
5 8 (1.55%) Java
6 6 (1.16%) Python
7 3 (0.58%) Bash
8 1 (0.19%) JavaScript
8 1 (0.19%) PHP
Qualifications
1 152 (29.46%) Degree
2 79 (15.31%) Computer Science Degree
3 73 (14.15%) Master's Degree
4 62 (12.02%) Security Cleared
5 45 (8.72%) SC Cleared
6 39 (7.56%) DV Cleared
7 22 (4.26%) ITIL Foundation Certificate
8 13 (2.52%) HNC
9 7 (1.36%) Microsoft Certification
10 5 (0.97%) A+ Certification
10 5 (0.97%) HND
10 5 (0.97%) NVQ Level 3
11 4 (0.78%) CIPD
11 4 (0.78%) DBS Check
12 3 (0.58%) Postgraduate
13 1 (0.19%) ITIL Certification
13 1 (0.19%) MBA
13 1 (0.19%) MOS
Quality Assurance & Compliance
1 19 (3.68%) SLA
2 13 (2.52%) GDPR
3 6 (1.16%) ISO/IEC 27001
4 4 (0.78%) PCI DSS
5 1 (0.19%) Data Quality
5 1 (0.19%) QA
System Software
1 173 (33.53%) Active Directory
2 72 (13.95%) Microsoft App-V
2 72 (13.95%) VMware ESXi
2 72 (13.95%) XenApp
2 72 (13.95%) XenDesktop
3 20 (3.88%) Virtual Machines
4 18 (3.49%) Virtual Desktop
5 14 (2.71%) VMware Infrastructure
6 12 (2.33%) Hyper-V
7 7 (1.36%) Docker
8 6 (1.16%) Firmware
9 3 (0.58%) vSphere
10 1 (0.19%) FreeRADIUS
10 1 (0.19%) Shibboleth
Systems Management
1 115 (22.29%) SCCM
2 72 (13.95%) AirWatch
3 29 (5.62%) Microsoft Intune
4 25 (4.84%) Kubernetes
5 23 (4.46%) WSUS
6 17 (3.29%) Active Directory Federation Services
6 17 (3.29%) SCOM
7 7 (1.36%) Ansible
8 6 (1.16%) Sysprep
9 4 (0.78%) Autotask
9 4 (0.78%) Grafana
10 1 (0.19%) Jamf Pro
10 1 (0.19%) Packer
10 1 (0.19%) Terraform
Vendors
1 213 (41.28%) Microsoft
2 88 (17.05%) Cisco
3 80 (15.50%) Citrix
4 23 (4.46%) VMware
5 18 (3.49%) Oracle
6 13 (2.52%) Cognos
7 8 (1.55%) ServiceNow
8 6 (1.16%) Datto
9 5 (0.97%) Automation Anywhere
9 5 (0.97%) Blue Prism
9 5 (0.97%) iManage
9 5 (0.97%) Pega
9 5 (0.97%) Temenos
9 5 (0.97%) UiPath
9 5 (0.97%) Veeam
9 5 (0.97%) Virgin Media
10 4 (0.78%) Apple
10 4 (0.78%) Epicor
10 4 (0.78%) Splunk
11 3 (0.58%) Snow