ServiceNow
UK

The table below provides summary statistics for permanent job vacancies with a requirement for knowledge and experience of ServiceNow products and/or services. Included is a benchmarking guide to the salaries offered in vacancies that have cited ServiceNow over the 6 months to 23 May 2024 with a comparison to the same period in the previous 2 years.

The figures below represent the IT labour market in general and are not representative of salaries within ServiceNow.

6 months to
23 May 2024
Same period 2023 Same period 2022
Rank 239 264 406
Rank change year-on-year +25 +142 -58
Permanent jobs citing ServiceNow 1,202 1,329 1,479
As % of all permanent jobs advertised in the UK 1.19% 1.35% 0.90%
As % of the Vendors category 3.29% 3.21% 2.32%
Number of salaries quoted 829 942 1,056
10th Percentile £29,000 £31,300 £26,590
25th Percentile £40,988 £45,000 £34,500
Median annual salary (50th Percentile) £60,918 £57,810 £52,500
Median % change year-on-year +5.38% +10.11% -4.55%
75th Percentile £82,548 £78,750 £73,750
90th Percentile £96,250 £90,000 £87,500
UK excluding London median annual salary £52,500 £55,000 £40,310
% change year-on-year -4.55% +36.44% -15.14%

All Vendors
UK

ServiceNow is in the Vendor Products and Services category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for knowledge or experience of vendor products and services.

Permanent vacancies with a requirement for knowledge or experience of vendor products and services 36,517 41,380 63,756
As % of all permanent jobs advertised in the UK 36.18% 42.01% 38.92%
Number of salaries quoted 24,842 23,662 33,005
10th Percentile £26,700 £31,250 £30,000
25th Percentile £36,000 £41,250 £40,000
Median annual salary (50th Percentile) £50,000 £57,500 £55,000
Median % change year-on-year -13.04% +4.55% +4.76%
75th Percentile £68,750 £75,000 £75,000
90th Percentile £87,500 £92,500 £90,000
UK excluding London median annual salary £46,000 £50,000 £47,500
% change year-on-year -8.00% +5.26% +3.26%

ServiceNow
Job Vacancy Trend

Job postings citing ServiceNow as a proportion of all IT jobs advertised.

Job vacancy trend for ServiceNow in the UK

ServiceNow
Salary Trend

3-month moving average salary quoted in jobs citing ServiceNow.

Salary trend for ServiceNow in the UK

ServiceNow
Salary Histogram

Salary distribution for jobs citing ServiceNow over the 6 months to 23 May 2024.

Salary histogram for ServiceNow in the UK

ServiceNow
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ServiceNow within the UK over the 6 months to 23 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +30 1,052 £58,800 +1.71% 247
UK excluding London +21 685 £52,500 -4.55% 178
Work from Home -7 475 £62,783 +5.47% 141
London +42 434 £80,000 +33.33% 102
North of England +39 220 £47,500 -20.20% 49
South East +5 143 £52,500 +16.67% 57
Midlands -20 127 £58,700 -2.17% 19
North West +11 109 £50,000 -16.67% 27
West Midlands -13 101 £62,500 +4.17% 17
Yorkshire +48 89 £41,774 -23.88% 18
South West +21 86 £50,000 +5.22% 13
Scotland -25 63 £75,669 +27.12% 9
East of England -7 33 £30,000 -41.75% 27
East Midlands +2 26 £25,000 -25.37% 2
North East +9 22 £42,500 -50.00% 4
Wales +14 10 £48,400 -12.00% 2
Northern Ireland +34 8 £42,500 - 5
Isle of Man - 4 - -

ServiceNow
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 80 (6.66%) Microsoft Exchange
2 62 (5.16%) SharePoint
3 52 (4.33%) Confluence
4 22 (1.83%) SAS
5 15 (1.25%) Captiva
5 15 (1.25%) FileNet
5 15 (1.25%) WebSphere
6 14 (1.16%) CMS
7 3 (0.25%) Skype for Business
8 2 (0.17%) IIS
8 2 (0.17%) SharePoint Server
9 1 (0.083%) Apache
9 1 (0.083%) IBM Domino
9 1 (0.083%) JOnAS
9 1 (0.083%) WebLogic
9 1 (0.083%) WordPress
Applications
1 102 (8.49%) Microsoft Office
2 33 (2.75%) Microsoft Excel
3 28 (2.33%) Microsoft PowerPoint
4 12 (1.00%) Sketch
5 3 (0.25%) Chatbot
5 3 (0.25%) Microsoft Project
6 2 (0.17%) MS Visio
Business Applications
1 70 (5.82%) Remedy ITSM
2 9 (0.75%) Elite 3E
3 6 (0.50%) Oracle EBS
4 5 (0.42%) Dynamics CRM
5 3 (0.25%) SAP S/4HANA
6 2 (0.17%) assyst
6 2 (0.17%) SAP GRC
6 2 (0.17%) Sparx Enterprise Architect
7 1 (0.083%) BusinessWorks
7 1 (0.083%) Carpe Diem
7 1 (0.083%) Oracle Applications
7 1 (0.083%) Oracle ERP
7 1 (0.083%) Primavera
7 1 (0.083%) SAP CRM
Cloud Services
1 212 (17.64%) Microsoft 365
2 199 (16.56%) Azure
3 130 (10.82%) SaaS
4 78 (6.49%) AWS
5 77 (6.41%) Entra ID
6 63 (5.24%) GCP
7 26 (2.16%) Cloud Computing
8 25 (2.08%) GitHub
9 21 (1.75%) Dynamics 365
9 21 (1.75%) PaaS
9 21 (1.75%) Power Platform
10 17 (1.41%) IaaS
11 15 (1.25%) Mimecast
12 14 (1.16%) Azure DevOps
13 13 (1.08%) Azure Key Vault
13 13 (1.08%) OCI
14 12 (1.00%) AWS CloudFormation
14 12 (1.00%) AWS CodeStar
14 12 (1.00%) AWS KMS
14 12 (1.00%) Figma
Communications & Networking
1 37 (3.08%) DNS
2 34 (2.83%) Firewall
3 28 (2.33%) VPN
4 23 (1.91%) LAN
5 16 (1.33%) Network Security
5 16 (1.33%) WAN
5 16 (1.33%) Wireless
6 13 (1.08%) TCP/IP
7 12 (1.00%) SSL
8 10 (0.83%) DHCP
8 10 (0.83%) Wi-Fi
9 8 (0.67%) Internet
10 7 (0.58%) SD-WAN
11 6 (0.50%) Cisco ISE
11 6 (0.50%) SAN
11 6 (0.50%) VoIP
12 5 (0.42%) VSAT
13 4 (0.33%) MPLS
13 4 (0.33%) Remote Desktop
14 3 (0.25%) Cisco Wireless
Database & Business Intelligence
1 32 (2.66%) SQL Server
2 16 (1.33%) Power BI
3 9 (0.75%) Relational Database
4 7 (0.58%) MySQL
5 6 (0.50%) NoSQL
5 6 (0.50%) SQL Server Integration Services
6 5 (0.42%) Redis
7 4 (0.33%) Oracle Database
8 3 (0.25%) Data Warehouse
8 3 (0.25%) DTS
8 3 (0.25%) MongoDB
9 2 (0.17%) Azure SQL Database
9 2 (0.17%) Delta Lake
9 2 (0.17%) Metadata
9 2 (0.17%) Oracle Reports
10 1 (0.083%) Oracle Database 12c
10 1 (0.083%) Oracle9i Database
10 1 (0.083%) OrientDB
10 1 (0.083%) PostgreSQL
10 1 (0.083%) Tableau
Development Applications
1 167 (13.89%) JIRA
2 33 (2.75%) Jenkins
3 17 (1.41%) SonarQube
4 15 (1.25%) Oracle Forms
5 13 (1.08%) Robot Framework
6 12 (1.00%) Terragrunt
7 7 (0.58%) Postman
8 6 (0.50%) GitLab
8 6 (0.50%) MSI
9 5 (0.42%) AdminStudio
9 5 (0.42%) InstallShield
9 5 (0.42%) Visual Studio
10 4 (0.33%) Eclipse
11 3 (0.25%) Git
11 3 (0.25%) Sonatype Nexus
11 3 (0.25%) Team Foundation Server
12 2 (0.17%) Burp Suite
12 2 (0.17%) SQL Server Management Studio (SSMS)
13 1 (0.083%) Appium
13 1 (0.083%) Serenity BDD
General
1 392 (32.61%) Social Skills
2 331 (27.54%) Finance
3 239 (19.88%) Inclusion and Diversity
4 156 (12.98%) Law
5 98 (8.15%) Analytical Skills
5 98 (8.15%) Banking
6 54 (4.49%) Public Sector
7 34 (2.83%) Legal
7 34 (2.83%) Presentation Skills
8 26 (2.16%) Documentation Skills
8 26 (2.16%) Influencing Skills
9 18 (1.50%) Retail
10 17 (1.41%) Aerospace
10 17 (1.41%) Marketing
10 17 (1.41%) Organisational Skills
11 13 (1.08%) Telecoms
12 11 (0.92%) Automotive
13 9 (0.75%) Investment Banking
14 8 (0.67%) Billing
15 7 (0.58%) Front Office
Job Titles
1 226 (18.80%) Senior
2 157 (13.06%) Analyst
3 153 (12.73%) Developer
4 152 (12.65%) Service Manager
5 147 (12.23%) Architect
6 142 (11.81%) Lead
7 141 (11.73%) ServiceNow Developer
8 125 (10.40%) Senior Manager
9 123 (10.23%) ServiceNow Architect
10 117 (9.73%) Delivery Manager
10 117 (9.73%) Service Delivery Manager
11 115 (9.57%) Senior Service Manager
12 111 (9.23%) Consultant
13 103 (8.57%) Senior Delivery Manager
13 103 (8.57%) Senior Service Delivery Manager
14 78 (6.49%) Service Analyst
15 69 (5.74%) ServiceNow Consultant
16 64 (5.32%) Service Desk Analyst
17 49 (4.08%) Technical Consultant
18 45 (3.74%) Support Analyst
Libraries, Frameworks & Software Standards
1 96 (7.99%) HTML
2 69 (5.74%) AngularJS
3 63 (5.24%) CSS
4 62 (5.16%) Web Services
5 60 (4.99%) XML
6 43 (3.58%) Twitter Bootstrap
7 36 (3.00%) JSON
8 35 (2.91%) LDAP
9 34 (2.83%) SOAP
10 31 (2.58%) REST
11 18 (1.50%) Middleware
12 17 (1.41%) ARM Templates
12 17 (1.41%) Node.js
12 17 (1.41%) SailPoint
13 14 (1.16%) .NET
14 8 (0.67%) Ajax
14 8 (0.67%) RESTful
15 7 (0.58%) Microsoft Graph
15 7 (0.58%) React
16 6 (0.50%) Kafka
Miscellaneous
1 84 (6.99%) CMDB
2 76 (6.32%) Management Information System
3 66 (5.49%) Product Ownership
4 52 (4.33%) Data Centre
5 40 (3.33%) Legacy Systems
6 26 (2.16%) Onboarding
7 20 (1.66%) Clustering
8 19 (1.58%) Public Cloud
8 19 (1.58%) Self-Motivation
9 18 (1.50%) Cloud Native
9 18 (1.50%) iPhone
9 18 (1.50%) Private Cloud
10 15 (1.25%) DataPower
10 15 (1.25%) PKI
11 14 (1.16%) Hybrid Cloud
11 14 (1.16%) Linux Command Line
12 13 (1.08%) Digital Signage
12 13 (1.08%) Enterprise Software
13 10 (0.83%) Cyber Threat
14 9 (0.75%) Greenfield Project
Operating Systems
1 200 (16.64%) Windows
2 65 (5.41%) Windows Server
3 58 (4.83%) Linux
4 54 (4.49%) Windows 10
5 24 (2.00%) Android
6 23 (1.91%) Unix
7 15 (1.25%) Windows Server 2016
8 13 (1.08%) Windows Server 2019
9 12 (1.00%) Windows 7
10 9 (0.75%) Apple iOS
11 7 (0.58%) Windows Server 2012
12 5 (0.42%) Mac OS
13 4 (0.33%) Red Hat Enterprise Linux
13 4 (0.33%) Windows Server 2003
14 3 (0.25%) Mac OS X
15 2 (0.17%) CentOS
16 1 (0.083%) HPUX
16 1 (0.083%) Solaris
16 1 (0.083%) VMS
16 1 (0.083%) Windows 8
Processes & Methodologies
1 398 (33.11%) ITSM
2 350 (29.12%) ITIL
3 290 (24.13%) Service Management
4 281 (23.38%) Mentoring
5 250 (20.80%) Service Delivery
6 219 (18.22%) Agile
7 159 (13.23%) Problem-Solving
8 152 (12.65%) Customer Service
9 142 (11.81%) Change Management
10 136 (11.31%) DevOps
11 127 (10.57%) Incident Management
12 120 (9.98%) Performance Management
13 117 (9.73%) Continuous Improvement
14 103 (8.57%) Coaching
14 103 (8.57%) Contract Negotiation
15 88 (7.32%) Roadmaps
16 81 (6.74%) Configuration Management
17 80 (6.66%) Migration
18 78 (6.49%) Problem Management
19 75 (6.24%) Stakeholder Management
Programming Languages
1 116 (9.65%) JavaScript
2 66 (5.49%) PowerShell
3 52 (4.33%) SQL
4 48 (3.99%) Python
5 30 (2.50%) Java
6 18 (1.50%) C#
7 16 (1.33%) Bash
8 12 (1.00%) Perl
9 11 (0.92%) T-SQL
10 6 (0.50%) VB
11 5 (0.42%) Bicep
12 4 (0.33%) Lua
12 4 (0.33%) Ruby
12 4 (0.33%) Tcl
13 3 (0.25%) VB.NET
14 2 (0.17%) R
15 1 (0.083%) BeanShell
15 1 (0.083%) C++
15 1 (0.083%) PL/SQL
15 1 (0.083%) ProC
Qualifications
1 161 (13.39%) Security Cleared
2 127 (10.57%) SC Cleared
3 112 (9.32%) Degree
4 41 (3.41%) ITIL Certification
5 31 (2.58%) DV Cleared
6 30 (2.50%) DBS Check
7 18 (1.50%) CISSP
8 16 (1.33%) PMI Certification
8 16 (1.33%) PMP
9 15 (1.25%) Azure Certification
9 15 (1.25%) Cisco Certification
10 14 (1.16%) AWS Certification
10 14 (1.16%) ITIL Foundation Certificate
11 13 (1.08%) CCNA
11 13 (1.08%) Computer Science Degree
11 13 (1.08%) MCP
12 12 (1.00%) APMG
12 12 (1.00%) BPSS Clearance
12 12 (1.00%) Microsoft Certification
13 10 (0.83%) CompTIA Security+
Quality Assurance & Compliance
1 174 (14.48%) SLA
2 47 (3.91%) QA
3 36 (3.00%) COBIT
4 24 (2.00%) GDPR
5 18 (1.50%) GRC
6 12 (1.00%) Data Quality
6 12 (1.00%) NIST
7 10 (0.83%) ISO/IEC 27001
8 9 (0.75%) NCSC
9 3 (0.25%) Accessibility
10 2 (0.17%) PMO
11 1 (0.083%) Cyber Essentials
11 1 (0.083%) Cyber Essentials PLUS
11 1 (0.083%) GxP
11 1 (0.083%) HIPAA
11 1 (0.083%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
11 1 (0.083%) PMBOK
11 1 (0.083%) SOC 2
System Software
1 199 (16.56%) Active Directory
2 35 (2.91%) VMware Infrastructure
3 29 (2.41%) VMware ESXi
4 25 (2.08%) Docker
5 11 (0.92%) Hyper-V
5 11 (0.92%) Virtual Desktop
6 10 (0.83%) Virtual Machines
6 10 (0.83%) vSphere
7 5 (0.42%) Microsoft App-V
8 1 (0.083%) Firmware
8 1 (0.083%) Oracle RAC
Systems Management
1 69 (5.74%) Microsoft Intune
2 58 (4.83%) Single Sign-On
3 54 (4.49%) SCCM
4 39 (3.24%) Ansible
5 37 (3.08%) Kubernetes
6 32 (2.66%) OpenView
7 26 (2.16%) vCenter Server
8 22 (1.83%) SCOM
9 21 (1.75%) Terraform
10 18 (1.50%) Microsoft Clustering
11 14 (1.16%) Jamf Pro
12 12 (1.00%) CA Single Sign-On
12 12 (1.00%) Grafana
13 9 (0.75%) Progress Chef
13 9 (0.75%) WSUS
13 9 (0.75%) ZABBIX
14 8 (0.67%) Nessus
14 8 (0.67%) vRealize
15 7 (0.58%) Istio
15 7 (0.58%) SysTrack
Vendors
1 358 (29.78%) Microsoft
2 125 (10.40%) Dell
3 93 (7.74%) HP
4 73 (6.07%) Remedy
5 71 (5.91%) VMware
6 70 (5.82%) BMC
7 46 (3.83%) Cisco
8 40 (3.33%) SAP
9 39 (3.24%) Oracle
10 33 (2.75%) Salesforce
11 30 (2.50%) Splunk
12 25 (2.08%) IBM
13 23 (1.91%) Apple
13 23 (1.91%) CyberArk
14 20 (1.66%) Commvault
14 20 (1.66%) Sun
15 19 (1.58%) Dynatrace
16 17 (1.41%) Unisys
17 16 (1.33%) Citrix
17 16 (1.33%) Google