The table below looks at the statistics for Service Delivery skills in IT contracts advertised for the City of London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Delivery over the 3 months to 29 July 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
29 Jul 2015
Same period 2014 Same period 2013
Services Delivery
Rank 109 126 125
Rank change year-on-year
+17 -1
Contract jobs citing Service Delivery 101 84 108
As % of all contract IT jobs located in the City of London 1.70% 1.42% 1.52%
As % of the Processes & Methodologies category 2.16% 1.83% 1.94%
Number of daily rates quoted 69 57 72
Average daily rate
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£425 £400 £388
Average daily rate % change year-on-year
+6.25% +3.22%
90% offered a daily rate of more than £266 £235 £275
10% offered a daily rate of more than £613 £556 £525
UK excluding London average daily rate £400 £375 £348
% change year-on-year
+6.66% +7.91%
Number of hourly rates quoted 2 3 2
Average hourly rate £20.25 £32.00 £83.75
Average hourly rate % change year-on-year
-36.71% -61.79%
90% offered a hourly rate of more than £17.25 £21.60 £58.75
10% offered a hourly rate of more than £23.25 £34.00 £108.75
UK excluding London average hourly rate £17.50 £14.50 £17.50
% change year-on-year
+20.68% -17.14%
Service Delivery
London

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the City of London region.

Processes & Methodologies Category
City of London
Contract IT job ads with a match in the
Processes & Methodologies category
4674 4578 5562
As % of all contract IT jobs located in the City of London 78.63% 77.61% 78.28%
Number of daily rates quoted 3706 3403 4149
Average daily rate £468 £450 £450
Average daily rate % change year-on-year
+3.88% -
90% offered a daily rate of more than £325 £313 £313
10% offered a daily rate of more than £625 £625 £600
UK excluding London average daily rate £388 £375 £375
% change year-on-year
+3.33% -
Number of hourly rates quoted 42 45 97
Average hourly rate £21.30 £22.69 £39.51
Average hourly rate % change year-on-year
-6.12% -42.56%
90% offered a hourly rate of more than £13.50 £14.50 £18.00
10% offered a hourly rate of more than £47.50 £45.00 £52.50
UK excluding London average hourly rate £30.00 £26.98 £31.00
% change year-on-year
+11.21% -12.98%

Service Delivery
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of IT contractor jobs citing Service Delivery across the City of London region as a proportion of the total demand within the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in the City of London

Service Delivery
Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Delivery across the City of London region.

Service Delivery Daily Rate Trend in the City of London

Service Delivery
Daily Rate Histogram in the City of London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Delivery across the City of London region over the 3 months to 29 July 2015.

Service Delivery Daily Rate Histogram in the City of London

Service Delivery
Hourly Rate Trend in the City of London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Delivery across the City of London region.

Service Delivery Hourly Rate Trend in the City of London

Service Delivery
Top 30 Related IT Skills in the City of London

For the 6 months to 29 July 2015, IT contractor jobs across the City of London region citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Delivery.

1 83 (43.23%) ITIL
2 71 (36.98%) Finance
3 48 (25.00%) Windows
4 44 (22.92%) Service Management
4 44 (22.92%) Project Management
5 33 (17.19%) Microsoft
6 28 (14.58%) Analytical Skills
7 24 (12.50%) Change Management
8 23 (11.98%) SLA
9 22 (11.46%) Active Directory
10 19 (9.90%) MS Excel
10 19 (9.90%) Banking
11 18 (9.38%) Linux
11 18 (9.38%) ITIL Certification
12 17 (8.85%) SQL
12 17 (8.85%) Stakeholder Management
12 17 (8.85%) ITSM
12 17 (8.85%) Agile Software Development
13 16 (8.33%) SQL Server
14 15 (7.81%) Oracle
14 15 (7.81%) VMware
14 15 (7.81%) Asset Management
15 14 (7.29%) Management Information System
16 13 (6.77%) SAP
16 13 (6.77%) Java
16 13 (6.77%) Cisco
16 13 (6.77%) Windows 7
17 12 (6.25%) Degree
17 12 (6.25%) Problem Management
17 12 (6.25%) SCOM

Service Delivery
Top Related IT Skills in the City of London by Category

For the 6 months to 29 July 2015, IT contractor jobs across the City of London region citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

Application Platforms
1 12 (6.25%) IIS
2 8 (4.17%) MS Exchange
3 7 (3.65%) Tomcat
3 7 (3.65%) SharePoint
4 5 (2.60%) Apache
5 4 (2.08%) IBM Notes
6 3 (1.56%) WebSphere
6 3 (1.56%) Lync
7 2 (1.04%) Exchange Server 2003
7 2 (1.04%) WebSphere Application Server
7 2 (1.04%) WebLogic
8 1 (0.52%) JBoss
8 1 (0.52%) MQSeries
8 1 (0.52%) Drupal
8 1 (0.52%) Office Communications Server
8 1 (0.52%) nginx
8 1 (0.52%) Apache Solr
8 1 (0.52%) Blackberry Enterprise Server
8 1 (0.52%) CMS
8 1 (0.52%) LiveLink
Applications
1 19 (9.90%) MS Excel
2 12 (6.25%) MS Office
3 6 (3.13%) MS PowerPoint
4 4 (2.08%) MS Visio
5 1 (0.52%) MS Project
5 1 (0.52%) Spreadsheet
Business Applications
1 5 (2.60%) SAP FI
1 5 (2.60%) SAP FI/CO
1 5 (2.60%) SAP CO
2 3 (1.56%) assyst
2 3 (1.56%) Remedy ITSM
3 2 (1.04%) thinkFolio
4 1 (0.52%) SAP BPC
4 1 (0.52%) Aareon QL
4 1 (0.52%) Global One
4 1 (0.52%) Oracle EBS
4 1 (0.52%) Oracle ERP
4 1 (0.52%) SAP ERP
4 1 (0.52%) Agresso
Cloud Services
1 7 (3.65%) Office 365
2 6 (3.13%) Amazon AWS
3 3 (1.56%) SaaS
4 2 (1.04%) Microsoft Azure
4 2 (1.04%) IaaS
5 1 (0.52%) SoftLayer
5 1 (0.52%) Taleo
5 1 (0.52%) PaaS
Communications & Networking
1 12 (6.25%) Firewall
2 10 (5.21%) SAN
2 10 (5.21%) NAS
3 9 (4.69%) TCP/IP
4 8 (4.17%) LAN
5 7 (3.65%) WAN
6 6 (3.13%) DHCP
6 6 (3.13%) LDAP
7 5 (2.60%) VPN
8 4 (2.08%) DNS
8 4 (2.08%) VoIP
8 4 (2.08%) Internet
9 3 (1.56%) Extranet
9 3 (1.56%) FTP
9 3 (1.56%) DMZ
9 3 (1.56%) Wireless
10 2 (1.04%) IPsec
10 2 (1.04%) VLAN
10 2 (1.04%) iSCSI
10 2 (1.04%) Cisco IOS
Database & Business Intelligence
1 16 (8.33%) SQL Server
2 6 (3.13%) SQL Server Analysis Services
2 6 (3.13%) SQL Server Reporting Services
3 5 (2.60%) SQL Server Integration Services
3 5 (2.60%) Data Warehouse
4 3 (1.56%) Spotfire
4 3 (1.56%) QlikView
5 2 (1.04%) MySQL
5 2 (1.04%) Microsoft Analysis Services
5 2 (1.04%) BusinessObjects
5 2 (1.04%) OLAP
5 2 (1.04%) Oracle Reports
6 1 (0.52%) MS Access
6 1 (0.52%) PostgreSQL
6 1 (0.52%) RDBMS
6 1 (0.52%) SQL Server 2008
6 1 (0.52%) MongoDB
6 1 (0.52%) Apache Cassandra
6 1 (0.52%) NoSQL
6 1 (0.52%) Redis
Development Applications
1 5 (2.60%) Git (software)
1 5 (2.60%) Jenkins
2 2 (1.04%) Introscope
3 1 (0.52%) JIRA
3 1 (0.52%) Visual Studio Tools for Office
3 1 (0.52%) Visual Studio
General
1 71 (36.98%) Finance
2 19 (9.90%) Banking
3 12 (6.25%) Legal
4 8 (4.17%) Investment Banking
5 6 (3.13%) Telecoms
6 5 (2.60%) Marketing
7 4 (2.08%) Billing
7 4 (2.08%) Law
8 3 (1.56%) Front Office
9 2 (1.04%) Financial Institution
10 1 (0.52%) Back Office
10 1 (0.52%) Advertising
10 1 (0.52%) Games
10 1 (0.52%) Swedish Language
10 1 (0.52%) Retail
Job Titles
1 37 (19.27%) Service Manager
2 27 (14.06%) Analyst
3 24 (12.50%) Delivery Manager
4 21 (10.94%) Services Delivery Manager
5 16 (8.33%) Project Manager
6 13 (6.77%) Administrator
7 12 (6.25%) Business Analyst
8 8 (4.17%) Architect
8 8 (4.17%) Systems Administrator
8 8 (4.17%) Business Manager
9 7 (3.65%) Consultant
10 6 (3.13%) Transition Manager
10 6 (3.13%) Applications Engineer
11 5 (2.60%) Applications Manager
11 5 (2.60%) Developer
11 5 (2.60%) Service Analyst
11 5 (2.60%) Support Analyst
11 5 (2.60%) Senior Systems Administrator
12 4 (2.08%) SQL DBA
12 4 (2.08%) Technical Manager
Libraries, Frameworks & Software Standards
1 10 (5.21%) .NET
2 6 (3.13%) Middleware
3 5 (2.60%) HTML
3 5 (2.60%) XML
4 4 (2.08%) Web Services
5 2 (1.04%) J2EE
5 2 (1.04%) Ruby on Rails
5 2 (1.04%) Java EE
5 2 (1.04%) TIBCO EMS
5 2 (1.04%) Oracle Fusion
5 2 (1.04%) MDX
6 1 (0.52%) Django
6 1 (0.52%) jQuery
6 1 (0.52%) WebCenter
6 1 (0.52%) HTML5
6 1 (0.52%) REST
6 1 (0.52%) CSS3
6 1 (0.52%) 802.1X
6 1 (0.52%) JSON
6 1 (0.52%) .NET Framework
Miscellaneous
1 28 (14.58%) Analytical Skills
2 14 (7.29%) Management Information System
3 11 (5.73%) Data Centre
4 5 (2.60%) NHS
5 4 (2.08%) Thin Client
5 4 (2.08%) PKI
5 4 (2.08%) Fat Client
5 4 (2.08%) Enterprise Software
6 3 (1.56%) Visualisation
6 3 (1.56%) Freedom of Information
6 3 (1.56%) Computer Science
6 3 (1.56%) Statistics
6 3 (1.56%) Replication
6 3 (1.56%) Clustering
6 3 (1.56%) Mobile App
6 3 (1.56%) Performance Metrics
7 2 (1.04%) Equities
7 2 (1.04%) Fixed Income
7 2 (1.04%) Freedom of Information Act
7 2 (1.04%) CMDB
Operating Systems
1 48 (25.00%) Windows
2 18 (9.38%) Linux
3 13 (6.77%) Windows 7
4 12 (6.25%) UNIX
5 11 (5.73%) Windows Server 2008
6 10 (5.21%) Solaris
7 7 (3.65%) Windows Server 2003
8 5 (2.60%) Mac OS X
8 5 (2.60%) Windows 8
8 5 (2.60%) Windows Server 2012
9 4 (2.08%) Windows XP
10 3 (1.56%) Android
10 3 (1.56%) CentOS
10 3 (1.56%) Red Hat Enterprise Linux
10 3 (1.56%) Apple iOS
11 2 (1.04%) Mac OS X Server
11 2 (1.04%) Ubuntu
12 1 (0.52%) Windows Mobile
12 1 (0.52%) Windows Vista
12 1 (0.52%) Oracle Linux
Processes & Methodologies
1 83 (43.23%) ITIL
2 44 (22.92%) Project Management
2 44 (22.92%) Service Management
3 24 (12.50%) Change Management
4 17 (8.85%) ITSM
4 17 (8.85%) Stakeholder Management
4 17 (8.85%) Agile Software Development
5 15 (7.81%) Asset Management
6 12 (6.25%) Problem Management
6 12 (6.25%) Risk Management
6 12 (6.25%) PRINCE2
7 11 (5.73%) SDLC
8 10 (5.21%) Incident Management
8 10 (5.21%) Migration
8 10 (5.21%) Programme Management
9 9 (4.69%) People Management
10 8 (4.17%) DevOps
10 8 (4.17%) Root Cause Analysis
10 8 (4.17%) E-Commerce
11 7 (3.65%) Supplier Management
Programming Languages
1 17 (8.85%) SQL
2 13 (6.77%) Java
3 8 (4.17%) Perl
4 7 (3.65%) PowerShell
5 6 (3.13%) Python
6 4 (2.08%) C#
7 3 (1.56%) R
8 2 (1.04%) XMLA
8 2 (1.04%) Ruby
8 2 (1.04%) C
8 2 (1.04%) JavaScript
8 2 (1.04%) T-SQL
8 2 (1.04%) VB
8 2 (1.04%) VB.NET
8 2 (1.04%) Bash Shell
9 1 (0.52%) VBA
9 1 (0.52%) VBScript
9 1 (0.52%) Shell Script
9 1 (0.52%) Scala
Qualifications
1 18 (9.38%) ITIL Certification
2 12 (6.25%) Degree
3 10 (5.21%) Security Cleared
4 7 (3.65%) Microsoft Certification
5 6 (3.13%) MCSE
5 6 (3.13%) SC Cleared
6 4 (2.08%) Cisco Certification
7 2 (1.04%) CCNA
7 2 (1.04%) MCSA
7 2 (1.04%) RHCE
7 2 (1.04%) CCSA
7 2 (1.04%) CTC Cleared
7 2 (1.04%) DV Cleared
7 2 (1.04%) ITIL Foundation Certificate
7 2 (1.04%) PMI Certification
7 2 (1.04%) MCITP
8 1 (0.52%) CISA
8 1 (0.52%) QiCA
8 1 (0.52%) PRINCE2 Practitioner
8 1 (0.52%) CCSE
Quality Assurance & Compliance
1 23 (11.98%) SLA
2 11 (5.73%) QA
3 3 (1.56%) PCI DSS
4 2 (1.04%) ISO/IEC 27001
4 2 (1.04%) COBIT
System Software
1 22 (11.46%) Active Directory
2 8 (4.17%) VMware Infrastructure
3 2 (1.04%) Hyper-V
3 2 (1.04%) Terminal Services
3 2 (1.04%) Squid
3 2 (1.04%) VMware ESXi
4 1 (0.52%) VMware ESX
4 1 (0.52%) Microsoft App-V
4 1 (0.52%) Snort
4 1 (0.52%) vSphere
4 1 (0.52%) Varnish
Systems Management
1 12 (6.25%) SCOM
2 7 (3.65%) SCCM
3 6 (3.13%) SCOrch
4 5 (2.60%) Control-M
5 4 (2.08%) Puppet
5 4 (2.08%) StatsD
5 4 (2.08%) Graphite
5 4 (2.08%) Opscode Chef
6 3 (1.56%) Symantec Enterprise Vault
6 3 (1.56%) ZABBIX
7 2 (1.04%) CA Wily
7 2 (1.04%) Cisco CUCM
8 1 (0.52%) Cisco UCCX
8 1 (0.52%) Vagrant
8 1 (0.52%) XenMobile
8 1 (0.52%) WhatsUp Gold
8 1 (0.52%) Cisco UCCE
8 1 (0.52%) Cisco IPCC
8 1 (0.52%) NetBackup
8 1 (0.52%) Oracle Enterprise Manager
Vendors
1 33 (17.19%) Microsoft
2 15 (7.81%) Oracle
2 15 (7.81%) VMware
3 13 (6.77%) SAP
3 13 (6.77%) Cisco
4 9 (4.69%) Citrix
5 8 (4.17%) Remedy
6 7 (3.65%) HP
7 6 (3.13%) Symantec
8 5 (2.60%) TIBCO
8 5 (2.60%) IBM
8 5 (2.60%) Sybase
8 5 (2.60%) Veritas
9 4 (2.08%) Lotus
9 4 (2.08%) Red Hat
9 4 (2.08%) Splunk
9 4 (2.08%) ServiceNow
10 3 (1.56%) Tableau
10 3 (1.56%) Apple
10 3 (1.56%) Dell
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