The table below looks at the statistics for Service Delivery skills in IT contracts advertised for the City of London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Delivery over the 3 months to 1 October 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
1 Oct 2014
Same period 2013 Same period 2012
Services Delivery
Rank 93 104 124
Rank change year-on-year
+11 +20
Contract jobs citing Service Delivery 112 137 110
As % of all contract IT jobs located in the City of London 1.93% 1.90% 1.43%
As % of the Processes & Methodologies category 2.52% 2.48% 1.89%
Number of daily rates quoted 87 93 72
Average daily rate
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of your Daily Rate
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£430 £400 £425
Average daily rate % change year-on-year
+7.50% -5.88%
90% offered a daily rate of more than £236 £276 £215
10% offered a daily rate of more than £600 £550 £573
UK excluding London average daily rate £386 £352 £350
% change year-on-year
+9.88% +0.42%
Number of hourly rates quoted 3 1 3
Average hourly rate £19.00 £13.00 £18.75
Average hourly rate % change year-on-year
+46.15% -30.66%
UK excluding London average hourly rate £15.00 £17.25 £16.50
% change year-on-year
-13.05% +4.56%
Service Delivery
London

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the City of London region.

Processes & Methodologies Category
City of London
Contract IT job ads with a match in the
Processes & Methodologies category
4445 5527 5825
As % of all contract IT jobs located in the City of London 76.44% 76.55% 75.89%
Number of daily rates quoted 3360 4080 4298
Average daily rate £450 £450 £450
90% offered a daily rate of more than £320 £313 £300
10% offered a daily rate of more than £625 £600 £625
UK excluding London average daily rate £375 £365 £365
% change year-on-year
+2.73% -
Number of hourly rates quoted 44 70 91
Average hourly rate £21.62 £20.00 £32.50
Average hourly rate % change year-on-year
+8.10% -38.46%
90% offered a hourly rate of more than £12.50 £12.20 £16.05
10% offered a hourly rate of more than £35.00 £52.50 £53.38
UK excluding London average hourly rate £26.83 £30.00 £28.50
% change year-on-year
-10.56% +5.26%

Service Delivery
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of IT contractor jobs citing Service Delivery across the City of London region as a proportion of the total demand within the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in the City of London

Service Delivery
Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Delivery across the City of London region.

Service Delivery Daily Rate Trend in the City of London

Service Delivery
Daily Rate Histogram in the City of London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Delivery across the City of London region over the 3 months to 1 October 2014.

Service Delivery Daily Rate Histogram in the City of London

Service Delivery
Hourly Rate Trend in the City of London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Delivery across the City of London region.

Service Delivery Hourly Rate Trend in the City of London

Service Delivery
Hourly Rate Histogram in the City of London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Delivery across the City of London region over the 3 months to 1 October 2014.

Service Delivery Hourly Rate Histogram in the City of London

Service Delivery
Top 30 Related IT Skills in the City of London

For the 6 months to 1 October 2014, IT contractor jobs across the City of London region citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Delivery.

1 91 (43.13%) ITIL
2 58 (27.49%) Finance
3 45 (21.33%) Service Management
4 43 (20.38%) Security Cleared
5 31 (14.69%) Microsoft
6 30 (14.22%) Windows
6 30 (14.22%) Analytical Skills
7 27 (12.80%) Project Management
8 26 (12.32%) SLA
9 25 (11.85%) Agile Software Development
10 24 (11.37%) MS Excel
11 21 (9.95%) Change Management
11 21 (9.95%) SC Cleared
12 20 (9.48%) Cisco
12 20 (9.48%) ITIL Certification
13 18 (8.53%) Banking
14 16 (7.58%) Active Directory
15 15 (7.11%) PRINCE2
15 15 (7.11%) Incident Management
15 15 (7.11%) Problem Management
16 14 (6.64%) ITSM
16 14 (6.64%) MS Office
16 14 (6.64%) Oracle
17 13 (6.16%) SQL
17 13 (6.16%) Firewall
17 13 (6.16%) Stakeholder Management
17 13 (6.16%) Degree
18 12 (5.69%) Performance Management
18 12 (5.69%) DV Cleared
18 12 (5.69%) VMware

Service Delivery
Top Related IT Skills in the City of London by Category

For the 6 months to 1 October 2014, IT contractor jobs across the City of London region citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

Application Platforms
1 11 (5.21%) SharePoint
2 8 (3.79%) MS Exchange
3 5 (2.37%) IIS
3 5 (2.37%) Exchange Server 2010
4 3 (1.42%) Exchange Server 2003
5 2 (0.95%) SharePoint 2010
5 2 (0.95%) Lync
5 2 (0.95%) SharePoint 2013
6 1 (0.47%) BizTalk Server
6 1 (0.47%) Apache
6 1 (0.47%) Lotus Domino
6 1 (0.47%) Documentum
6 1 (0.47%) WebLogic
6 1 (0.47%) SharePoint Server
6 1 (0.47%) Exchange Server 2007
6 1 (0.47%) MS Project Server
6 1 (0.47%) Office Communications Server
6 1 (0.47%) Oracle Service Bus
Applications
1 24 (11.37%) MS Excel
2 14 (6.64%) MS Office
3 10 (4.74%) MS Project
4 8 (3.79%) MS Visio
5 5 (2.37%) MS PowerPoint
6 3 (1.42%) Spreadsheet
7 1 (0.47%) AutoCAD
Business Applications
1 9 (4.27%) Remedy ITSM
2 5 (2.37%) Markit EDM
3 2 (0.95%) SAP HR
4 1 (0.47%) Oracle EBS
4 1 (0.47%) SAP Oil and Gas
4 1 (0.47%) Dynamics CRM
4 1 (0.47%) SAP HCM
Cloud Services
1 4 (1.90%) Office 365
2 3 (1.42%) SaaS
3 2 (0.95%) PaaS
4 1 (0.47%) Taleo
4 1 (0.47%) IaaS
4 1 (0.47%) Google Apps
Communications & Networking
1 13 (6.16%) Firewall
2 9 (4.27%) WAN
3 8 (3.79%) DNS
3 8 (3.79%) DHCP
4 6 (2.84%) SAN
5 5 (2.37%) LDAP
5 5 (2.37%) LAN
5 5 (2.37%) Cisco ASA
6 4 (1.90%) MPLS
6 4 (1.90%) SSL
6 4 (1.90%) NetScreen
6 4 (1.90%) Multicast
7 3 (1.42%) Internet
7 3 (1.42%) BGP
7 3 (1.42%) TCP/IP
7 3 (1.42%) Unified Communications
8 2 (0.95%) Network Security
8 2 (0.95%) VPN
8 2 (0.95%) HTTP
8 2 (0.95%) PBX
Database & Business Intelligence
1 10 (4.74%) SQL Server
2 7 (3.32%) Data Mining
2 7 (3.32%) Oracle Database
3 3 (1.42%) SQL Server 2008
4 2 (0.95%) Oracle Database 11g
4 2 (0.95%) SQL Server Reporting Services
4 2 (0.95%) DB2
4 2 (0.95%) EDRMS
5 1 (0.47%) IDOL
5 1 (0.47%) BusinessObjects
5 1 (0.47%) Data Warehouse
5 1 (0.47%) MS Access
5 1 (0.47%) Oracle Reports
5 1 (0.47%) Crystal Reports
5 1 (0.47%) MySQL
5 1 (0.47%) SQL Server 2005
5 1 (0.47%) BusinessObjects Web Intelligence
5 1 (0.47%) QlikView
5 1 (0.47%) MongoDB
5 1 (0.47%) Oracle BI EE
Development Applications
1 3 (1.42%) Cucumber
2 2 (0.95%) Visual Studio
2 2 (0.95%) Toad
3 1 (0.47%) PhantomJS
3 1 (0.47%) Calabash
3 1 (0.47%) Jenkins
3 1 (0.47%) Capybara
3 1 (0.47%) Git (software)
3 1 (0.47%) RSpec
General
1 58 (27.49%) Finance
2 18 (8.53%) Banking
3 11 (5.21%) Telecoms
4 7 (3.32%) Legal
5 6 (2.84%) Investment Banking
5 6 (2.84%) Financial Institution
6 5 (2.37%) Retail
7 4 (1.90%) Law
8 2 (0.95%) Marketing
8 2 (0.95%) Publishing
8 2 (0.95%) Electronics
8 2 (0.95%) Back Office
8 2 (0.95%) Games
9 1 (0.47%) Manufacturing
9 1 (0.47%) Front Office
9 1 (0.47%) Billing
9 1 (0.47%) Music Industry
9 1 (0.47%) German Language
Job Titles
1 52 (24.64%) Analyst
2 29 (13.74%) Service Manager
3 23 (10.90%) Delivery Manager
4 19 (9.00%) Services Delivery Manager
5 15 (7.11%) Consultant
6 13 (6.16%) Project Manager
7 12 (5.69%) Service Analyst
8 10 (4.74%) Infrastructure Manager
9 9 (4.27%) Business Analyst
10 8 (3.79%) Architect
10 8 (3.79%) Developer
11 6 (2.84%) Senior Analyst
12 5 (2.37%) Services Delivery Analyst
12 5 (2.37%) Implementation Consultant
12 5 (2.37%) Data Analyst
12 5 (2.37%) Administrator
12 5 (2.37%) Transition Manager
12 5 (2.37%) Services Director
12 5 (2.37%) Service Transition Manager
13 4 (1.90%) Designer
Libraries, Frameworks & Software Standards
1 3 (1.42%) Middleware
1 3 (1.42%) .NET
1 3 (1.42%) Web Services
1 3 (1.42%) XML
2 2 (0.95%) HTML5
2 2 (0.95%) ADO.NET
2 2 (0.95%) HTML
2 2 (0.95%) OLE
3 1 (0.47%) J2EE
3 1 (0.47%) Spring
3 1 (0.47%) Ajax
3 1 (0.47%) jQuery
3 1 (0.47%) Software Packaging
3 1 (0.47%) Spring MVC
3 1 (0.47%) REST
Miscellaneous
1 30 (14.22%) Analytical Skills
2 11 (5.21%) Management Information System
3 8 (3.79%) Computer Science
4 6 (2.84%) Statistics
4 6 (2.84%) NHS
4 6 (2.84%) CESG
4 6 (2.84%) User Experience
5 5 (2.37%) CESG CLAS
6 4 (1.90%) Open Source
6 4 (1.90%) Reference Data
6 4 (1.90%) RMADS
6 4 (1.90%) CMDB
6 4 (1.90%) Blackberry
7 2 (0.95%) iPhone
7 2 (0.95%) Mathematics
7 2 (0.95%) Data Protection Act
7 2 (0.95%) Taxonomies
7 2 (0.95%) Freedom of Information
7 2 (0.95%) Smartcard
7 2 (0.95%) Replication
Operating Systems
1 30 (14.22%) Windows
2 11 (5.21%) Linux
3 8 (3.79%) UNIX
4 7 (3.32%) Windows Server 2008
5 5 (2.37%) Windows Server 2003
5 5 (2.37%) Windows 7
6 3 (1.42%) Mac OS X
6 3 (1.42%) Solaris
7 2 (0.95%) Android
7 2 (0.95%) Windows 8
7 2 (0.95%) Windows Server 2012
7 2 (0.95%) Windows XP
8 1 (0.47%) Windows 2000
8 1 (0.47%) VMS
8 1 (0.47%) Windows Vista
8 1 (0.47%) Apple iOS
Processes & Methodologies
1 91 (43.13%) ITIL
2 45 (21.33%) Service Management
3 27 (12.80%) Project Management
4 25 (11.85%) Agile Software Development
5 21 (9.95%) Change Management
6 15 (7.11%) PRINCE2
6 15 (7.11%) Incident Management
6 15 (7.11%) Problem Management
7 14 (6.64%) ITSM
8 13 (6.16%) Stakeholder Management
9 12 (5.69%) Performance Management
9 12 (5.69%) Risk Management
10 11 (5.21%) ITIL V3
10 11 (5.21%) Continuous Improvement
11 10 (4.74%) Asset Management
11 10 (4.74%) TOGAF
11 10 (4.74%) Migration
12 9 (4.27%) Business Analysis
12 9 (4.27%) Change Control
13 8 (3.79%) Supplier Management
Programming Languages
1 13 (6.16%) SQL
2 4 (1.90%) PowerShell
2 4 (1.90%) JavaScript
2 4 (1.90%) C
3 3 (1.42%) Shell Script
3 3 (1.42%) C#
3 3 (1.42%) Perl
4 2 (0.95%) Scala
4 2 (0.95%) Ruby
4 2 (0.95%) Java
4 2 (0.95%) VBScript
4 2 (0.95%) VB
4 2 (0.95%) VBA
4 2 (0.95%) Python
5 1 (0.47%) Objective-C
5 1 (0.47%) PL/SQL
5 1 (0.47%) Bash Shell
Qualifications
1 43 (20.38%) Security Cleared
2 21 (9.95%) SC Cleared
3 20 (9.48%) ITIL Certification
4 13 (6.16%) Degree
5 12 (5.69%) DV Cleared
6 9 (4.27%) Cisco Certification
7 5 (2.37%) ITIL Foundation Certificate
7 5 (2.37%) Microsoft Certification
7 5 (2.37%) CCNP
7 5 (2.37%) JNCIS
8 4 (1.90%) PRINCE2 Certification
8 4 (1.90%) CISSP
9 2 (0.95%) MCITP
9 2 (0.95%) MCSE
9 2 (0.95%) CCNA
9 2 (0.95%) CCIE
10 1 (0.47%) CISA
10 1 (0.47%) Oracle Certification
10 1 (0.47%) Avaya Certification
10 1 (0.47%) PMI Certification
Quality Assurance & Compliance
1 26 (12.32%) SLA
2 7 (3.32%) COBIT
3 5 (2.37%) QA
4 4 (1.90%) ISO/IEC 27001
5 2 (0.95%) GPG13
6 1 (0.47%) ISO 9001
System Software
1 16 (7.58%) Active Directory
2 8 (3.79%) VMware Infrastructure
3 3 (1.42%) vSphere
4 2 (0.95%) Hyper-V
4 2 (0.95%) Oracle RAC
4 2 (0.95%) ISA Server
5 1 (0.47%) Oracle RMAN
5 1 (0.47%) Microsoft App-V
5 1 (0.47%) VMware ESX
5 1 (0.47%) Microsoft Virtual Server
5 1 (0.47%) XenApp
5 1 (0.47%) XenDesktop
5 1 (0.47%) Forefront TMG
Systems Management
1 7 (3.32%) SCOM
2 4 (1.90%) SCCM
2 4 (1.90%) SCOrch
3 2 (0.95%) Puppet
3 2 (0.95%) SCVMM
3 2 (0.95%) Tivoli
3 2 (0.95%) BMC PATROL
3 2 (0.95%) Control-M
3 2 (0.95%) Oracle Enterprise Manager
3 2 (0.95%) SCDPM
4 1 (0.47%) NetBackup
4 1 (0.47%) Backup Exec
4 1 (0.47%) DameWare
4 1 (0.47%) OpenView
4 1 (0.47%) Tivoli Storage Manager
4 1 (0.47%) Norton AntiVirus
4 1 (0.47%) OVSD
4 1 (0.47%) EMC NetWorker
4 1 (0.47%) Data Guard
4 1 (0.47%) HP Quality Center
Vendors
1 31 (14.69%) Microsoft
2 20 (9.48%) Cisco
3 14 (6.64%) Oracle
4 12 (5.69%) VMware
5 11 (5.21%) SAP
5 11 (5.21%) HP
5 11 (5.21%) Remedy
6 10 (4.74%) Juniper
7 8 (3.79%) BMC
8 7 (3.32%) McAfee
8 7 (3.32%) F5
9 6 (2.84%) CheckPoint
10 5 (2.37%) Bloomberg
10 5 (2.37%) Charles River
11 4 (1.90%) RIMES
11 4 (1.90%) ProCurve
11 4 (1.90%) Blue Coat
11 4 (1.90%) Citrix
12 3 (1.42%) IBM
12 3 (1.42%) Symantec
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