The first table below looks at the demand for Service Delivery skills in IT contracts advertised for the City of London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Delivery over the 3 months to 17 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the City of London region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
17 Apr 2014
Same period 2013 Same period 2012
Services Delivery
Rank 67 125 116
Rank change year-on-year
+58 -9
Contract jobs citing Service Delivery 180 77 112
As % of all contract IT jobs located in the City of London 2.78% 1.24% 1.38%
As % of the Processes & Methodologies category 3.67% 1.65% 1.91%
Number of daily rates quoted 121 59 68
Average daily rate £400 £450 £400
Average daily rate % change year-on-year
-11.11% +12.50%
90% offered a daily rate of more than £225 £275 £224
10% offered a daily rate of more than £550 £570 £508
UK excluding London average daily rate £363 £350 £350
% change year-on-year
+3.57% -
Number of hourly rates quoted 2 0 3
Average hourly rate £16.25 - £22.50
UK excluding London average hourly rate £12.49 £17.00 £17.00
% change year-on-year
-26.52% -
Processes & Methodologies Category
City of London
Contract IT job ads with a match in the
Processes & Methodologies category
4907 4653 5878
As % of all contract IT jobs located in the City of London 75.91% 74.92% 72.68%
Number of daily rates quoted 3585 3559 4141
Average daily rate £450 £450 £451
Average daily rate % change year-on-year
- -0.11%
90% offered a daily rate of more than £300 £313 £313
10% offered a daily rate of more than £625 £600 £625
UK excluding London average daily rate £375 £363 £370
% change year-on-year
+3.44% -2.02%
Number of hourly rates quoted 45 51 92
Average hourly rate £24.00 £135.00 £25.00
Average hourly rate % change year-on-year
-82.22% +440.00%
90% offered a hourly rate of more than £13.17 £17.15 £13.00
10% offered a hourly rate of more than £47.50 £135.00 £49.02
UK excluding London average hourly rate £30.00 £32.00 £27.50
% change year-on-year
-6.25% +16.36%
Service Delivery
London

Service Delivery
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of IT contractor jobs citing Service Delivery across the City of London region as a proportion of the total demand within the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in the City of London

Service Delivery
Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Delivery across the City of London region.

Service Delivery Daily Rate Trend in the City of London

Service Delivery
Daily Rate Histogram in the City of London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Delivery across the City of London region over the 3 months to 17 April 2014.

Service Delivery Daily Rate Histogram in the City of London

Service Delivery
Hourly Rate Trend in the City of London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Delivery across the City of London region.

Service Delivery Hourly Rate Trend in the City of London

Service Delivery
Top 30 Related IT Skills in the City of London

For the 6 months to 17 April 2014, IT contractor jobs across the City of London region citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Delivery.

1 122 (45.02%) ITIL
2 79 (29.15%) Finance
3 72 (26.57%) Service Management
4 47 (17.34%) SLA
5 44 (16.24%) Security Cleared
6 41 (15.13%) Banking
6 41 (15.13%) Project Management
7 38 (14.02%) Oracle
8 31 (11.44%) ITIL Certification
9 25 (9.23%) Data Protection
9 25 (9.23%) Continuous Improvement
10 24 (8.86%) PRINCE2
11 23 (8.49%) Oracle EBS
12 22 (8.12%) Windows
12 22 (8.12%) MS Excel
12 22 (8.12%) System Testing
12 22 (8.12%) SC Cleared
13 21 (7.75%) DV Cleared
13 21 (7.75%) Java
14 18 (6.64%) Change Management
14 18 (6.64%) ITSM
14 18 (6.64%) Microsoft
15 17 (6.27%) Tivoli
15 17 (6.27%) ISO 9001
15 17 (6.27%) IT Governance
16 16 (5.90%) Incident Management
16 16 (5.90%) Software Architecture
16 16 (5.90%) Problem Management
16 16 (5.90%) SharePoint
16 16 (5.90%) Tivoli Storage Manager

Service Delivery
Top Related IT Skills in the City of London by Category

For the 6 months to 17 April 2014, IT contractor jobs across the City of London region citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

Application Platforms
1 16 (5.90%) SharePoint
2 7 (2.58%) MS Exchange
2 7 (2.58%) SharePoint 2010
3 4 (1.48%) Exchange Server 2003
3 4 (1.48%) Exchange Server 2010
4 3 (1.11%) LiveLink
4 3 (1.11%) WebLogic
4 3 (1.11%) IIS
5 2 (0.74%) Apache
5 2 (0.74%) CMS
5 2 (0.74%) SharePoint Server
5 2 (0.74%) WebSphere
5 2 (0.74%) Exchange Server 2007
5 2 (0.74%) Oracle Service Bus
6 1 (0.37%) TIBCO ActiveMatrix
6 1 (0.37%) GlassFish
6 1 (0.37%) Captiva
6 1 (0.37%) Lync
6 1 (0.37%) Tomcat
6 1 (0.37%) Lotus Domino
Applications
1 22 (8.12%) MS Excel
2 15 (5.54%) MS Office
3 8 (2.95%) MS PowerPoint
4 7 (2.58%) MS Visio
5 4 (1.48%) MS Project
6 3 (1.11%) Spreadsheet
7 1 (0.37%) InDesign
Business Applications
1 23 (8.49%) Oracle EBS
2 7 (2.58%) Remedy ITSM
3 3 (1.11%) Oracle EBS R12
3 3 (1.11%) Markit EDM
4 1 (0.37%) Agresso
4 1 (0.37%) Documaker
4 1 (0.37%) Summit
4 1 (0.37%) Dynamics CRM
Cloud Services
1 3 (1.11%) SaaS
1 3 (1.11%) Office 365
2 2 (0.74%) Taleo
3 1 (0.37%) Cloud Computing
3 1 (0.37%) PaaS
3 1 (0.37%) IaaS
3 1 (0.37%) SuccessFactors
Communications & Networking
1 9 (3.32%) WAN
1 9 (3.32%) LAN
2 8 (2.95%) Firewall
3 6 (2.21%) DNS
4 4 (1.48%) SAN
4 4 (1.48%) VoIP
5 3 (1.11%) MPLS
5 3 (1.11%) Internet
5 3 (1.11%) Wireless
5 3 (1.11%) Network Security
6 2 (0.74%) iSCSI
6 2 (0.74%) IMAP
6 2 (0.74%) Cisco IOS
6 2 (0.74%) OSPF
6 2 (0.74%) BGP
6 2 (0.74%) SSL
6 2 (0.74%) TCP/IP
6 2 (0.74%) DHCP
7 1 (0.37%) Ethernet
7 1 (0.37%) FTP
Database & Business Intelligence
1 10 (3.69%) SQL Server
2 7 (2.58%) Oracle Database
3 6 (2.21%) NoSQL
3 6 (2.21%) MongoDB
3 6 (2.21%) SQL Server Reporting Services
4 5 (1.85%) SQL Server 2008
5 4 (1.48%) Data Warehouse
6 3 (1.11%) DB2
6 3 (1.11%) EDMS
6 3 (1.11%) PostgreSQL
6 3 (1.11%) MySQL
6 3 (1.11%) SQL Server Analysis Services
6 3 (1.11%) Apache Cassandra
7 2 (0.74%) Relational Database
7 2 (0.74%) CorVu
7 2 (0.74%) SQL Server 2005
7 2 (0.74%) SQL Server Integration Services
7 2 (0.74%) Oracle Database 11g
7 2 (0.74%) BusinessObjects XI
7 2 (0.74%) Data Mining
Development Applications
1 4 (1.48%) Jenkins
2 2 (0.74%) Cucumber
3 1 (0.37%) Hudson
3 1 (0.37%) Ant
3 1 (0.37%) ClearCase
3 1 (0.37%) ERwin
3 1 (0.37%) ClearQuest
3 1 (0.37%) CruiseControl
3 1 (0.37%) Subversion
3 1 (0.37%) Team Foundation Server
General
1 79 (29.15%) Finance
2 41 (15.13%) Banking
3 12 (4.43%) Telecoms
4 11 (4.06%) Investment Banking
5 10 (3.69%) Legal
6 6 (2.21%) Law
7 5 (1.85%) Financial Institution
8 4 (1.48%) Retail
9 2 (0.74%) Manufacturing
9 2 (0.74%) Marketing
10 1 (0.37%) German Language
10 1 (0.37%) Spanish Language
10 1 (0.37%) Advertising
10 1 (0.37%) Games
10 1 (0.37%) Back Office
10 1 (0.37%) Pharmaceutical
10 1 (0.37%) Billing
10 1 (0.37%) General Ledger
10 1 (0.37%) Local Government
10 1 (0.37%) Retail Banking
Job Titles
1 50 (18.45%) Analyst
2 34 (12.55%) Service Manager
3 25 (9.23%) Delivery Manager
4 22 (8.12%) Services Delivery Manager
5 21 (7.75%) Service Analyst
6 16 (5.90%) Backup Specialist
7 15 (5.54%) Consultant
8 14 (5.17%) Project Manager
9 13 (4.80%) Architect
9 13 (4.80%) Developer
10 10 (3.69%) Support Analyst
11 9 (3.32%) Java Developer
12 8 (2.95%) HR Specialist
13 7 (2.58%) Services Delivery Analyst
13 7 (2.58%) Applications Support
14 6 (2.21%) Solutions Architect
14 6 (2.21%) Coordinator
14 6 (2.21%) Team Leader
14 6 (2.21%) Contracts Manager
14 6 (2.21%) Infrastructure Manager
Libraries, Frameworks & Software Standards
1 12 (4.43%) CSS
2 10 (3.69%) Middleware
3 6 (2.21%) HTML
3 6 (2.21%) Web Services
3 6 (2.21%) HTML5
3 6 (2.21%) CSS3
4 5 (1.85%) J2EE
5 4 (1.48%) XML
6 3 (1.11%) .NET
6 3 (1.11%) Hibernate
6 3 (1.11%) Spring
6 3 (1.11%) Ajax
6 3 (1.11%) Backbone.js
6 3 (1.11%) AngularJS
6 3 (1.11%) jQuery
7 2 (0.74%) Oracle Fusion
7 2 (0.74%) Django
7 2 (0.74%) Ruby on Rails
7 2 (0.74%) ASP.NET
8 1 (0.37%) WSDL
Miscellaneous
1 16 (5.90%) Management Information System
1 16 (5.90%) AS400
2 8 (2.95%) Freedom of Information
2 8 (2.95%) Data Protection Act
2 8 (2.95%) Freedom of Information Act
3 5 (1.85%) Derivative
4 4 (1.48%) Interest Rate Derivative
4 4 (1.48%) Blackberry
4 4 (1.48%) Computer Science
4 4 (1.48%) Statistics
5 3 (1.11%) GIS
5 3 (1.11%) Reference Data
5 3 (1.11%) FMCG
5 3 (1.11%) Client/Server
5 3 (1.11%) NHS
6 2 (0.74%) Foreign Exchange (FX)
6 2 (0.74%) Handset
6 2 (0.74%) Mainframe
6 2 (0.74%) Clustering
6 2 (0.74%) CESG
Operating Systems
1 22 (8.12%) Windows
2 11 (4.06%) Windows Server 2008
3 10 (3.69%) Linux
4 8 (2.95%) UNIX
5 6 (2.21%) Windows Server 2003
6 4 (1.48%) Windows 7
7 3 (1.11%) Windows Server 2012
8 2 (0.74%) Solaris
8 2 (0.74%) Windows 2000
8 2 (0.74%) Windows XP
9 1 (0.37%) Red Hat Enterprise Linux
9 1 (0.37%) AIX
9 1 (0.37%) Oracle Linux
9 1 (0.37%) Windows 8
Processes & Methodologies
1 122 (45.02%) ITIL
2 72 (26.57%) Service Management
3 41 (15.13%) Project Management
4 25 (9.23%) Data Protection
4 25 (9.23%) Continuous Improvement
5 24 (8.86%) PRINCE2
6 22 (8.12%) System Testing
7 18 (6.64%) Change Management
7 18 (6.64%) ITSM
8 17 (6.27%) IT Governance
9 16 (5.90%) Incident Management
9 16 (5.90%) Problem Management
9 16 (5.90%) Software Architecture
9 16 (5.90%) Technical Analysis
10 15 (5.54%) Agile Software Development
11 14 (5.17%) Risk Management
12 13 (4.80%) Stakeholder Management
12 13 (4.80%) CRM
13 11 (4.06%) Root Cause Analysis
13 11 (4.06%) ITIL V3
Programming Languages
1 21 (7.75%) Java
2 13 (4.80%) C
2 13 (4.80%) SQL
3 9 (3.32%) JavaScript
4 5 (1.85%) C#
4 5 (1.85%) Scala
5 4 (1.48%) Ruby
6 3 (1.11%) Python
6 3 (1.11%) PL/SQL
7 2 (0.74%) COBOL
7 2 (0.74%) JCL
7 2 (0.74%) T-SQL
7 2 (0.74%) VB
7 2 (0.74%) VBA
8 1 (0.37%) PowerShell
8 1 (0.37%) C++
8 1 (0.37%) Perl
8 1 (0.37%) PHP
Qualifications
1 44 (16.24%) Security Cleared
2 31 (11.44%) ITIL Certification
3 22 (8.12%) SC Cleared
4 21 (7.75%) DV Cleared
5 12 (4.43%) Degree
6 6 (2.21%) Cisco Certification
7 5 (1.85%) Microsoft Certification
8 4 (1.48%) CCNP
9 3 (1.11%) CCNA
9 3 (1.11%) PRINCE2 Certification
9 3 (1.11%) MCSE
9 3 (1.11%) CCIE
9 3 (1.11%) PMP
9 3 (1.11%) PMI Certification
10 2 (0.74%) MCTS
10 2 (0.74%) MCITP
11 1 (0.37%) CFA
11 1 (0.37%) ISTQB
11 1 (0.37%) ACCA
11 1 (0.37%) ISEB Practitioner
Quality Assurance & Compliance
1 47 (17.34%) SLA
2 17 (6.27%) ISO 9001
3 10 (3.69%) COBIT
4 7 (2.58%) QA
5 3 (1.11%) ISO 9000
6 2 (0.74%) PCI DSS
7 1 (0.37%) EMIR
7 1 (0.37%) Dodd-Frank
7 1 (0.37%) HL7
System Software
1 14 (5.17%) Active Directory
2 5 (1.85%) VMware Infrastructure
3 3 (1.11%) ISA Server
4 2 (0.74%) VMware ESX
4 2 (0.74%) Postfix
4 2 (0.74%) vSphere
4 2 (0.74%) Forefront TMG
4 2 (0.74%) VMware ESXi
5 1 (0.37%) Hyper-V
5 1 (0.37%) XenApp
5 1 (0.37%) XenServer
5 1 (0.37%) XenDesktop
5 1 (0.37%) Microsoft App-V
5 1 (0.37%) Samba
Systems Management
1 17 (6.27%) Tivoli
2 16 (5.90%) Tivoli Storage Manager
3 2 (0.74%) Oracle Enterprise Manager
3 2 (0.74%) Oracle Identity Management
3 2 (0.74%) EMC NetWorker
3 2 (0.74%) SCCM
4 1 (0.37%) SCOM
4 1 (0.37%) HP Data Protector
4 1 (0.37%) HP Quality Center
4 1 (0.37%) HP SIM
4 1 (0.37%) Puppet
4 1 (0.37%) Oracle Identity Manager
4 1 (0.37%) Cisco CUCM
4 1 (0.37%) SCDPM
4 1 (0.37%) OpenView
4 1 (0.37%) OpenView Configuration Management
4 1 (0.37%) Control-M
4 1 (0.37%) DameWare
4 1 (0.37%) NetBackup
4 1 (0.37%) OVSD
Vendors
1 38 (14.02%) Oracle
2 18 (6.64%) Microsoft
3 15 (5.54%) Remedy
4 11 (4.06%) Cisco
5 7 (2.58%) HP
5 7 (2.58%) CheckPoint
5 7 (2.58%) VMware
6 6 (2.21%) Citrix
6 6 (2.21%) BMC
7 4 (1.48%) EMC
7 4 (1.48%) IBM
8 3 (1.11%) Bloomberg
8 3 (1.11%) Charles River
8 3 (1.11%) Open Text
9 2 (0.74%) F5
9 2 (0.74%) ServiceNow
9 2 (0.74%) RIMES
9 2 (0.74%) Capita
9 2 (0.74%) Salesforce.com
9 2 (0.74%) Lotus
City, London
Austin Fraser
Rate: £0.00 per day
Posted: 2 days ago
City, London
Perfect People Recruitment Solutions Ltd
Rate: From £300 to £340 per day
Posted: 2 days ago
City, London
Coal IT Services
Rate: Unspecified Rate negotiable
Posted: 2 days ago
City, London
ReThink Recruitment
Rate: £0.00 per annum
Posted: 3 days ago
City, London
Executive Recruitment Services (ERS)
Rate: negotiable
Posted: 3 days ago
City, London
Executive Recruitment Services (ERS)
Posted: 3 days ago
City, London
Certes Computing Ltd (Birmingham)
Posted: 3 days ago
City, London
Deerfoot IT Resources Ltd
Rate: £500 - £600 per day + 12 months
Posted: 3 days ago
City of London
Capita - ITMS
Rate: £300 - £450 per day
Posted: 10 days ago
City of London
Nicoll Curtin
Rate: £350 - £450 per day
Posted: 14 days ago
City of London
Interquest - Sand Resources
Rate: £400 per day
Posted: 23 days ago