The first table below looks at the demand for SLA skills in IT contracts advertised for the City of London region. Included is a guide to the average contractor rates offered in IT contracts that have cited SLA over the 3 months to 21 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Quality Assurance & Compliance category for the City of London region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
21 May 2013
Same period 2012 Same period 2011
Service Level Agreement (SLA)
Rank 135 101 145
Rank change year-on-year
-34 +44
Contract jobs citing SLA 68 129 93
As % of all contract IT jobs located in the City of London 1.058% 1.641% 0.961%
As % of the Quality Assurance & Compliance category 13.33% 17.92% 11.83%
Number of daily rates quoted 34 39 59
Average daily rate £288 £375 £400
Average daily rate % change year-on-year
-23.33% -6.25%
90% offered a daily rate of more than £150 £179 £180
10% offered a daily rate of more than £475 £430 £550
UK excluding London average daily rate £310 £300 £255
% change year-on-year
+3.33% +17.64%
Number of hourly rates quoted 12 23 9
Average hourly rate £135.00 £18.70 £15.00
Average hourly rate % change year-on-year
+621.92% +24.66%
UK excluding London average hourly rate £12.98 £15.00 £14.00
% change year-on-year
-13.50% +7.14%
All Quality Assurance & Compliance
City of London
Contract IT job ads with a match in the
Quality Assurance & Compliance category
510 720 786
As % of all contract IT jobs located in the City of London 7.937% 9.158% 8.120%
Number of daily rates quoted 377 487 545
Average daily rate £450 £475 £500
Average daily rate % change year-on-year
-5.26% -5.00%
90% offered a daily rate of more than £276 £300 £325
10% offered a daily rate of more than £550 £650 £650
UK excluding London average daily rate £345 £350 £375
% change year-on-year
-1.42% -6.66%
Number of hourly rates quoted 14 31 13
Average hourly rate £135.00 £18.70 £19.00
Average hourly rate % change year-on-year
+621.92% -1.57%
UK excluding London average hourly rate £17.50 £16.35 £30.00
% change year-on-year
+7.03% -45.50%
SLA
London

SLA
Jobs Demand Trend

This chart provides a 3-month moving total of IT contractor jobs citing SLA across the City of London region as a proportion of the total demand within the Quality Assurance & Compliance category.

City of London SLA Jobs Demand Trend

SLA
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing SLA across the City of London region.

City of London SLA Daily Rate Trend

SLA
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing SLA across the City of London region over the 3 months to 21 May 2013.

City of London SLA Daily Rate Histogram

SLA
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing SLA across the City of London region.

City of London SLA Hourly Rate Trend

SLA
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing SLA across the City of London region over the 3 months to 21 May 2013.

City of London SLA Hourly Rate Histogram

SLA
Top 30 Related IT Skills

For the 6 months to 21 May 2013, IT contractor jobs across the City of London region citing SLA also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited SLA.

1 54 (45.38%) ITIL
2 50 (42.02%) Windows
3 37 (31.09%) Active Directory
4 30 (25.21%) Microsoft Certification
4 30 (25.21%) Service Management
5 28 (23.53%) Citrix
5 28 (23.53%) Windows XP
6 27 (22.69%) MCSE
6 27 (22.69%) Windows 7
7 26 (21.85%) Windows Server 2008
7 26 (21.85%) Cisco
7 26 (21.85%) Project Management
8 25 (21.01%) Windows Server 2003
8 25 (21.01%) MS Exchange
9 24 (20.17%) LAN
9 24 (20.17%) PRINCE2
10 23 (19.33%) WAN
10 23 (19.33%) Microsoft
10 23 (19.33%) CCNA
10 23 (19.33%) Cisco Certification
10 23 (19.33%) Finance
11 22 (18.49%) Service Delivery
12 21 (17.65%) Exchange Server 2007
13 20 (16.81%) Business Analysis
13 20 (16.81%) Internet
14 17 (14.29%) Blackberry
14 17 (14.29%) Intranet
15 16 (13.45%) HTML
15 16 (13.45%) Change Management
16 15 (12.61%) Cisco ASA

SLA
Top Related IT Skills by Category

For the 6 months to 21 May 2013, IT contractor jobs across the City of London region citing SLA also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited SLA. Up to 20 skills are shown per category.

Application Development
1 16 (13.45%) HTML
2 2 (1.681%) Middleware
2 2 (1.681%) Web Services
2 2 (1.681%) JMS
3 1 (0.840%) J2EE
3 1 (0.840%) JSP
3 1 (0.840%) SOAP
3 1 (0.840%) Ajax
Application Platforms
1 25 (21.01%) MS Exchange
2 21 (17.65%) Exchange Server 2007
3 4 (3.361%) IIS
3 4 (3.361%) Exchange Server 2010
4 3 (2.521%) SharePoint
4 3 (2.521%) Blackberry Enterprise Server
4 3 (2.521%) Exchange Server 2003
5 1 (0.840%) Liferay
5 1 (0.840%) Lotus Domino
Applications
1 13 (10.92%) MS Office
2 12 (10.08%) MS Excel
3 4 (3.361%) MS Visio
4 3 (2.521%) Office 365
5 2 (1.681%) MS PowerPoint
6 1 (0.840%) MS Project
6 1 (0.840%) Maya
Business Applications
1 3 (2.521%) Remedy ITSM
2 2 (1.681%) Dynamics CRM
3 1 (0.840%) SAP FI
3 1 (0.840%) SAP SD
3 1 (0.840%) Dynamics GP
3 1 (0.840%) SAP Oil and Gas
3 1 (0.840%) SAP CO
3 1 (0.840%) SAP FI/CO
Communications & Networking
1 24 (20.17%) LAN
2 23 (19.33%) WAN
3 20 (16.81%) Internet
4 17 (14.29%) Intranet
5 15 (12.61%) Cisco ASA
6 8 (6.723%) VPN
7 7 (5.882%) Firewall
8 5 (4.202%) SSL
8 5 (4.202%) SAN
9 4 (3.361%) DNS
9 4 (3.361%) SMTP
9 4 (3.361%) HTTP
10 3 (2.521%) Network Security
10 3 (2.521%) VoIP
10 3 (2.521%) DHCP
10 3 (2.521%) FTP
10 3 (2.521%) HTTPS
10 3 (2.521%) NNTP
10 3 (2.521%) Cisco IOS
10 3 (2.521%) Wireless
Database & Business Intelligence
1 5 (4.202%) SQL Server
2 3 (2.521%) SQL Server Integration Services
2 3 (2.521%) SQL Server Analysis Services
2 3 (2.521%) SQL Server Reporting Services
3 2 (1.681%) SQLPlus
3 2 (1.681%) SQL Server 2012
4 1 (0.840%) SQL Server 2008
4 1 (0.840%) MySQL
4 1 (0.840%) Oracle 8/8i
4 1 (0.840%) Data Warehouse
4 1 (0.840%) SQL Server 2005
Development Applications
1 1 (0.840%) QuickTest Pro
1 1 (0.840%) LoadRunner
1 1 (0.840%) Selenium
1 1 (0.840%) JMeter
General
1 23 (19.33%) Finance
2 12 (10.08%) Banking
3 7 (5.882%) Back Office
4 5 (4.202%) Telecoms
5 4 (3.361%) Financial Institution
5 4 (3.361%) Investment Banking
6 3 (2.521%) Marketing
6 3 (2.521%) Retail
7 1 (0.840%) Law
7 1 (0.840%) Legal
7 1 (0.840%) Manufacturing
7 1 (0.840%) Advertising
Job Titles
1 31 (26.05%) Analyst
2 16 (13.45%) Support Analyst
3 15 (12.61%) Administrator
4 13 (10.92%) Systems Administrator
5 10 (8.403%) Service Analyst
5 10 (8.403%) 2nd Line Support
6 9 (7.563%) Service Manager
6 9 (7.563%) Support Engineer
7 8 (6.723%) Service Desk Analyst
8 7 (5.882%) 2nd Line Support Analyst
8 7 (5.882%) Project Manager
9 5 (4.202%) 3rd Line Support Engineer
9 5 (4.202%) Desktop Support
9 5 (4.202%) Consultant
9 5 (4.202%) Delivery Manager
9 5 (4.202%) 3rd Line Support
9 5 (4.202%) Services Delivery Manager
10 4 (3.361%) 1st Line Support
11 3 (2.521%) 1st Line Support Analyst
11 3 (2.521%) Printer Engineer
Miscellaneous
1 17 (14.29%) Blackberry
2 5 (4.202%) Management Information System
3 4 (3.361%) Statistics
3 4 (3.361%) Firmware
4 3 (2.521%) SWIFT
4 3 (2.521%) SaaS
5 2 (1.681%) CCTV
5 2 (1.681%) IaaS
5 2 (1.681%) PaaS
5 2 (1.681%) Digital Media
5 2 (1.681%) FMCG
6 1 (0.840%) Fat Client
6 1 (0.840%) Mobile App
6 1 (0.840%) Thin Client
6 1 (0.840%) Clustering
6 1 (0.840%) Replication
Operating Systems
1 50 (42.02%) Windows
2 28 (23.53%) Windows XP
3 27 (22.69%) Windows 7
4 26 (21.85%) Windows Server 2008
5 25 (21.01%) Windows Server 2003
6 6 (5.042%) Windows Vista
6 6 (5.042%) UNIX
7 4 (3.361%) Linux
8 3 (2.521%) Red Hat Enterprise Linux
8 3 (2.521%) VMS
9 2 (1.681%) Mac OS X
9 2 (1.681%) Windows 2000
10 1 (0.840%) Windows Server 2012
10 1 (0.840%) AIX
10 1 (0.840%) HPUX
10 1 (0.840%) Solaris
Processes & Methodologies
1 54 (45.38%) ITIL
2 30 (25.21%) Service Management
3 26 (21.85%) Project Management
4 24 (20.17%) PRINCE2
5 22 (18.49%) Service Delivery
6 20 (16.81%) Business Analysis
7 16 (13.45%) Change Management
8 10 (8.403%) Incident Management
8 10 (8.403%) ITSM
9 5 (4.202%) Network Management
9 5 (4.202%) Supplier Management
10 4 (3.361%) Migration
10 4 (3.361%) E-Commerce
10 4 (3.361%) Change Control
10 4 (3.361%) Performance Management
11 3 (2.521%) Capacity Planning
11 3 (2.521%) Capacity Management
11 3 (2.521%) CRM
11 3 (2.521%) PRINCE
11 3 (2.521%) Validation
Programming Languages
1 14 (11.76%) SQL
2 7 (5.882%) C
3 2 (1.681%) Shell Script
4 1 (0.840%) Bash shell
4 1 (0.840%) Perl
Qualifications
1 30 (25.21%) Microsoft Certification
2 27 (22.69%) MCSE
3 23 (19.33%) CCNA
3 23 (19.33%) Cisco Certification
4 10 (8.403%) Degree
5 6 (5.042%) Security Cleared
6 5 (4.202%) ITIL Certification
7 4 (3.361%) MCP
7 4 (3.361%) SC Cleared
8 3 (2.521%) CCNP
8 3 (2.521%) MCSA
8 3 (2.521%) PRINCE2 Certification
8 3 (2.521%) MCITP
9 2 (1.681%) VMware Certified Professional (VCP)
9 2 (1.681%) MCTS
9 2 (1.681%) HND
10 1 (0.840%) DV Cleared
10 1 (0.840%) HNC
10 1 (0.840%) PMP
10 1 (0.840%) PMI Certification
Quality Assurance & Compliance
1 3 (2.521%) COBIT
2 2 (1.681%) QA
System Software
1 37 (31.09%) Active Directory
2 8 (6.723%) VMware Infrastructure
3 3 (2.521%) UAG
4 2 (1.681%) ProxySG
4 2 (1.681%) Terminal Services
4 2 (1.681%) VMware ESXi
5 1 (0.840%) XenApp
5 1 (0.840%) XenDesktop
5 1 (0.840%) Veritas Cluster Server
5 1 (0.840%) Terminal Server
5 1 (0.840%) Oracle RAC
Systems Management
1 5 (4.202%) SCCM
2 3 (2.521%) WSUS
3 2 (1.681%) Netcool
4 1 (0.840%) SCOM
4 1 (0.840%) Systems Management Server (SMS)
4 1 (0.840%) Backup Exec
Vendors
1 28 (23.53%) Citrix
2 26 (21.85%) Cisco
3 23 (19.33%) Microsoft
4 10 (8.403%) VMware
5 8 (6.723%) Remedy
6 6 (5.042%) SAP
6 6 (5.042%) HP
7 5 (4.202%) Apple
8 4 (3.361%) Blue Coat
8 4 (3.361%) Juniper
8 4 (3.361%) Symantec
9 3 (2.521%) Sun
9 3 (2.521%) OpenLink
10 2 (1.681%) BT
10 2 (1.681%) Mitel
10 2 (1.681%) Huawei
10 2 (1.681%) Avaya
10 2 (1.681%) Red Hat
10 2 (1.681%) Business Objects
10 2 (1.681%) Oracle
City, London
The Role * Service Delivery Management within a Cisco environment * Drive the company's service department to continually better its performance * Senior service management role, assisting with the management...
Energize Recruitment Solutions Ltd
Posted: 20 May 2013
City of London
The Role * Service Delivery Management within a Cisco environment * Drive the company's service department to continually better its performance * Senior service management role, assisting with the management...
Energize Recruitment Solutions Ltd
Posted: 20 May 2013
City of London
Education (Preferred): ITIL Foundation ITIL Practitioner Practitioner Certificate in PRINCE2 Cobit Degree level Work Experience (Essential): Has in-depth commercial and technical expertise in IT service management and...
Deerfoot IT Resources Ltd
Rate: £400 - £450 per day
Posted: 30 April 2013
City of London
About your personal attributes:Collaborative working and willing to share knowledge and experienceCustomer focused with excellent rapport building skills - able to comfortably communicate with clients face to face,...
Claremont Consulting
Rate: £18000 - £24000 per annum + Excellent Benefits
Posted: 2 May 2013
City, London
The successful candidate will have the following skill set: Qualified to CCNA level. ITIL qualified to Foundation Level... Experience of change management process. Working knowledge of MS Office,...
Experis IT
Rate: £260 - £288 per day
Posted: 16 May 2013
City, London
The successful candidate will have the following skill set: Qualified to CCNA level. ITIL qualified to Foundation Level... Experience of change management process. Working knowledge of MS Office,...
Experis IT
Rate: £260 - £288 per day
Posted: 16 May 2013
City of London
ALL APPLICANTS MUST HAVE LLOYDS SYNDICATE EXPERIENCE.A leading Lloyds of London syndicate is seeking to offer an experienced IT Manager the opportunity to join their team and...
Argyll Scott International
Rate: £800 - £1200 per annum
Posted: 21 May 2013
City, London
A world renowned Investment Bank are looking for a Desktop Support Engineer to help provide support and services to their clients and make sure SLA's targets are...
Aston Carter
Rate: £180 - £190 per day
Posted: 15 May 2013
City of London
This is an exciting opportunity for a PMO Analyst to join a fast paced working enviornment by utilising their advanced Excel skills and knowledge by doing the following: *...
Orgtel
Rate: £15 per hour
Posted: 17 May 2013