The table below looks at the statistics for Service Delivery skills in IT contracts advertised for the Glasgow region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Delivery over the 3 months to 30 April 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
30 Apr 2016
Same period 2015 Same period 2014
Services Delivery
Rank 56 62 49
Rank change year-on-year
+6 -13
Contract jobs citing Service Delivery 10 7 18
As % of all contract IT jobs located in Glasgow 1.51% 0.80% 2.55%
As % of the Processes & Methodologies category 1.88% 0.94% 3.22%
Number of daily rates quoted 6 4 14
Average daily rate £125 £238 £340
Average daily rate % change year-on-year
-47.36% -30.14%
90% offered a daily rate of more than £99 £101 £190
10% offered a daily rate of more than £399 £360 £369
UK excluding London average daily rate £375 £388 £355
% change year-on-year
-3.22% +9.15%
Number of hourly rates quoted 0 1 0
Average hourly rate - £12.10 -
UK excluding London average hourly rate £23.00 £20.00 £12.50
% change year-on-year
+15.00% +60.00%
Service Delivery
Scotland

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Glasgow region.

Processes & Methodologies Category
Glasgow
Contract IT job ads with a match in the
Processes & Methodologies category
533 742 559
As % of all contract IT jobs located in Glasgow 80.39% 84.41% 79.29%
Number of daily rates quoted 304 410 307
Average daily rate £350 £375 £350
Average daily rate % change year-on-year
-6.66% +7.14%
90% offered a daily rate of more than £238 £245 £275
10% offered a daily rate of more than £450 £525 £425
UK excluding London average daily rate £400 £388 £375
% change year-on-year
+3.22% +3.33%
Number of hourly rates quoted 5 26 1
Average hourly rate £30.00 £27.50 £30.00
Average hourly rate % change year-on-year
+9.09% -8.33%
UK excluding London average hourly rate £36.00 £30.75 £31.50
% change year-on-year
+17.07% -2.38%

Service Delivery
Jobs Demand Trend in Glasgow

This chart provides a 3-month moving total of IT contractor jobs citing Service Delivery across the Glasgow region as a proportion of the total demand within the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in Glasgow

Service Delivery
Daily Rate Trend in Glasgow

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Delivery across the Glasgow region.

Service Delivery Daily Rate Trend in Glasgow

Service Delivery
Daily Rate Histogram in Glasgow

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Delivery across the Glasgow region over the 3 months to 30 April 2016.

Service Delivery Daily Rate Histogram in Glasgow

Service Delivery
Hourly Rate Trend in Glasgow

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Delivery across the Glasgow region.

Service Delivery Hourly Rate Trend in Glasgow

Service Delivery
Top 30 Related IT Skills in Glasgow

For the 6 months to 30 April 2016, IT contractor jobs across the Glasgow region citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Delivery.

1 13 (38.24%) ITIL
1 13 (38.24%) Analytical Skills
2 11 (32.35%) Data Warehouse
2 11 (32.35%) Business Intelligence
3 10 (29.41%) SQL
3 10 (29.41%) MicroStrategy
3 10 (29.41%) Project Management
3 10 (29.41%) QA
4 9 (26.47%) Continuous Improvement
4 9 (26.47%) ETL
5 8 (23.53%) Microsoft
6 7 (20.59%) Service Management
6 7 (20.59%) Capacity Planning
6 7 (20.59%) Degree
6 7 (20.59%) Agile Software Development
7 6 (17.65%) Security Cleared
7 6 (17.65%) Change Management
7 6 (17.65%) Six Sigma
7 6 (17.65%) SLA
8 5 (14.71%) Windows
8 5 (14.71%) Banking
8 5 (14.71%) Finance
9 4 (11.76%) Management Information System
9 4 (11.76%) Business Analysis
9 4 (11.76%) Process Improvement
9 4 (11.76%) ServiceNow
9 4 (11.76%) Active Directory
9 4 (11.76%) ITSM
10 3 (8.82%) Process Management
10 3 (8.82%) Microsoft Certification

Service Delivery
Top Related IT Skills in Glasgow by Category

For the 6 months to 30 April 2016, IT contractor jobs across the Glasgow region citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

Application Platforms
1 1 (2.94%) MS Exchange
1 1 (2.94%) OpenStack
Applications
1 3 (8.82%) MS Excel
1 3 (8.82%) MS Visio
2 2 (5.88%) MS Office
Business Applications
1 1 (2.94%) Dynamics CRM
1 1 (2.94%) Eikon
Cloud Services
1 1 (2.94%) Office 365
Communications & Networking
1 3 (8.82%) Intranet
2 2 (5.88%) Ethernet
2 2 (5.88%) ISDN
2 2 (5.88%) WAN
3 1 (2.94%) ADSL
3 1 (2.94%) ATM
3 1 (2.94%) Broadband
3 1 (2.94%) Firewall
3 1 (2.94%) Internet
3 1 (2.94%) LAN
3 1 (2.94%) LLU
3 1 (2.94%) MPLS
3 1 (2.94%) PABX
3 1 (2.94%) PSTN
3 1 (2.94%) Symposium
3 1 (2.94%) TCP/IP
3 1 (2.94%) VoIP
3 1 (2.94%) VPN
Database & Business Intelligence
1 11 (32.35%) Data Warehouse
General
1 5 (14.71%) Banking
1 5 (14.71%) Finance
2 3 (8.82%) Front Office
2 3 (8.82%) Investment Banking
3 1 (2.94%) Retail
3 1 (2.94%) Retail Banking
3 1 (2.94%) Telecoms
Job Titles
1 12 (35.29%) Delivery Manager
2 7 (20.59%) Analyst
3 6 (17.65%) Data Warehouse Manager
4 5 (14.71%) ICT Manager
5 4 (11.76%) Project Manager
5 4 (11.76%) Service Analyst
5 4 (11.76%) Service Manager
5 4 (11.76%) Services Delivery Manager
6 3 (8.82%) Desktop Analyst
6 3 (8.82%) Process Analyst
6 3 (8.82%) Supplier Manager
7 2 (5.88%) Architect
7 2 (5.88%) Banking Project Manager
7 2 (5.88%) Business Intelligence Lead
7 2 (5.88%) Business Intelligence Manager
7 2 (5.88%) Data Manager
7 2 (5.88%) Infrastructure Engineer
8 1 (2.94%) 2nd Line Support
8 1 (2.94%) Desktop Support
8 1 (2.94%) Infrastructure Support
Libraries, Frameworks & Software Standards
1 3 (8.82%) CSS
Miscellaneous
1 13 (38.24%) Analytical Skills
2 4 (11.76%) Management Information System
3 1 (2.94%) Computer Science
3 1 (2.94%) Driving Licence
3 1 (2.94%) Private Cloud
3 1 (2.94%) Visualisation
Operating Systems
1 5 (14.71%) Windows
2 3 (8.82%) Windows 7
3 1 (2.94%) Windows XP
Processes & Methodologies
1 13 (38.24%) ITIL
2 11 (32.35%) Business Intelligence
3 10 (29.41%) Project Management
4 9 (26.47%) Continuous Improvement
4 9 (26.47%) ETL
5 7 (20.59%) Agile Software Development
5 7 (20.59%) Capacity Planning
5 7 (20.59%) Service Management
6 6 (17.65%) Change Management
6 6 (17.65%) Six Sigma
7 4 (11.76%) Business Analysis
7 4 (11.76%) ITSM
7 4 (11.76%) Process Improvement
8 3 (8.82%) ITIL V3
8 3 (8.82%) Process Management
8 3 (8.82%) Records Management
9 2 (5.88%) Business Continuity Management
9 2 (5.88%) Escalation Management
9 2 (5.88%) Problem Management
9 2 (5.88%) Risk Management
Programming Languages
1 10 (29.41%) SQL
Qualifications
1 7 (20.59%) Degree
2 6 (17.65%) Security Cleared
3 3 (8.82%) MCP
3 3 (8.82%) MCSE
3 3 (8.82%) Microsoft Certification
4 2 (5.88%) SC Cleared
5 1 (2.94%) BPSS Clearance
5 1 (2.94%) ITIL Certification
Quality Assurance & Compliance
1 10 (29.41%) QA
2 6 (17.65%) SLA
3 2 (5.88%) JSP 440
System Software
1 4 (11.76%) Active Directory
Vendors
1 10 (29.41%) MicroStrategy
2 8 (23.53%) Microsoft
3 4 (11.76%) ServiceNow
4 2 (5.88%) Cisco
4 2 (5.88%) HP
5 1 (2.94%) Adobe
5 1 (2.94%) Bloomberg
5 1 (2.94%) Citrix
5 1 (2.94%) FactSet
5 1 (2.94%) Fidessa
5 1 (2.94%) Motorola
5 1 (2.94%) Oracle
5 1 (2.94%) Reuters
5 1 (2.94%) Verint