Service Delivery Contracts in Scotland

Service Delivery
UK > Scotland

The following table provides summary statistics for contract job vacancies advertised in Scotland with a requirement for Service Delivery skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Delivery over the 6 months to 29 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
29 Apr 2024
Same period 2023 Same period 2022
Rank 75 76 57
Rank change year-on-year +1 -19 +15
Contract jobs citing Service Delivery 53 97 144
As % of all contract jobs advertised in Scotland 2.39% 3.39% 4.09%
As % of the Processes & Methodologies category 2.69% 3.66% 4.40%
Number of daily rates quoted 36 70 106
10th Percentile £170 £386 £219
25th Percentile £233 £431 £425
Median daily rate (50th Percentile) £417 £546 £526
Median % change year-on-year -23.62% +3.80% +14.40%
75th Percentile £588 £626 £606
90th Percentile £616 £666 £660
UK median daily rate £500 £525 £510
% change year-on-year -4.76% +2.94% +13.33%
Number of hourly rates quoted 2 1 5
10th Percentile - - £15.55
25th Percentile - £12.75 £15.63
Median hourly rate £12.30 £13.50 £22.00
Median % change year-on-year -8.89% -38.64% +83.33%
75th Percentile - £14.25 £23.00
90th Percentile - - £31.10
UK median hourly rate £14.80 £25.00 £14.50
% change year-on-year -40.80% +72.41% -22.77%

All Process and Methodology Skills
Scotland

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Scotland with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 1,967 2,651 3,271
As % of all contract IT jobs advertised in Scotland 88.60% 92.63% 92.90%
Number of daily rates quoted 1,198 1,908 2,312
10th Percentile £229 £263 £240
25th Percentile £400 £408 £394
Median daily rate (50th Percentile) £475 £475 £465
Median % change year-on-year - +2.15% +9.41%
75th Percentile £588 £556 £550
90th Percentile £675 £650 £624
UK median daily rate £525 £550 £525
% change year-on-year -4.55% +4.76% +7.69%
Number of hourly rates quoted 94 54 46
10th Percentile £12.36 £10.63 £15.04
25th Percentile £16.00 £11.51 £18.35
Median hourly rate £19.34 £17.72 £40.00
Median % change year-on-year +9.11% -55.69% -0.01%
75th Percentile £40.94 £53.75 £49.34
90th Percentile £60.75 £66.09 £55.75
UK median hourly rate £35.50 £37.30 £25.00
% change year-on-year -4.83% +49.20% -

Service Delivery
Job Vacancy Trend in Scotland

Job postings citing Service Delivery as a proportion of all IT jobs advertised in Scotland.

Job vacancy trend for Service Delivery in Scotland

Service Delivery
Contractor Daily Rate Trend in Scotland

3-month moving average daily rate quoted in jobs citing Service Delivery in Scotland.

Daily rate trend for Service Delivery in Scotland

Service Delivery
Daily Rate Histogram in Scotland

Daily rate distribution for jobs citing Service Delivery in Scotland over the 6 months to 29 April 2024.

Daily rate histogram for Service Delivery in Scotland

Service Delivery
Contractor Hourly Rate Trend in Scotland

3-month moving average hourly rates quoted in jobs citing Service Delivery in Scotland.

Hourly rate trend for Service Delivery in Scotland

Service Delivery
Contract Job Locations in Scotland

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the Scotland region over the 6 months to 29 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Glasgow -13 21 £550 +16.28% 19
Edinburgh +8 15 £282 -51.59% 18
Renfrewshire +4 6 £120 - 1
West Lothian - 3 £184 -
Aberdeen - 3 £150 - 9
South Lanarkshire -4 2 - - 1
Dundee - 1 - -
Service Delivery
UK

Service Delivery
Co-occurring Skills and Capabilities in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (1.89%) IBM HTTP Server
1 1 (1.89%) WebSphere
1 1 (1.89%) WebSphere Application Server
1 1 (1.89%) WebSphere Portal
Applications
1 4 (7.55%) Microsoft Office
2 1 (1.89%) Microsoft Excel
Business Applications
1 1 (1.89%) SAP S/4HANA
Cloud Services
1 4 (7.55%) AWS
2 2 (3.77%) Amazon GuardDuty
2 2 (3.77%) Azure
2 2 (3.77%) Azure Sentinel
2 2 (3.77%) Dynamics 365
2 2 (3.77%) Entra ID
2 2 (3.77%) Microsoft 365
3 1 (1.89%) Amazon EKS
3 1 (1.89%) IaaS
3 1 (1.89%) OpenShift
3 1 (1.89%) Power Automate
3 1 (1.89%) Power Platform
Communications & Networking
1 5 (9.43%) Internet
2 4 (7.55%) DHCP
2 4 (7.55%) DNS
2 4 (7.55%) VPN
3 3 (5.66%) Firewall
3 3 (5.66%) Telepresence
3 3 (5.66%) Unified Communications
4 2 (3.77%) LAN
4 2 (3.77%) WLAN
5 1 (1.89%) HTTP
Database & Business Intelligence
1 2 (3.77%) Amazon RDS
1 2 (3.77%) Oracle Reports
2 1 (1.89%) Power BI
Development Applications
1 4 (7.55%) JIRA
2 1 (1.89%) Git
2 1 (1.89%) Gradle
2 1 (1.89%) IBM UrbanCode
2 1 (1.89%) Jenkins
2 1 (1.89%) Maven
General
1 16 (30.19%) Public Sector
2 13 (24.53%) Social Skills
3 10 (18.87%) Finance
4 7 (13.21%) Banking
5 6 (11.32%) Analytical Skills
6 3 (5.66%) Inclusion and Diversity
6 3 (5.66%) Manufacturing
7 1 (1.89%) Investment Banking
7 1 (1.89%) Marketing
7 1 (1.89%) Organisational Skills
Job Titles
1 7 (13.21%) Lead
1 7 (13.21%) Service Manager
1 7 (13.21%) Service Transition Manager
1 7 (13.21%) Transition Manager
2 6 (11.32%) Consultant
3 5 (9.43%) Analyst
3 5 (9.43%) Desktop Engineer
3 5 (9.43%) Desktop Support
3 5 (9.43%) Management Consultant
3 5 (9.43%) Senior
3 5 (9.43%) Service Management Consultant
4 3 (5.66%) Designer
4 3 (5.66%) Desktop Support Engineer
4 3 (5.66%) Senior Designer
4 3 (5.66%) Senior Service Designer
4 3 (5.66%) Service Designer
4 3 (5.66%) Support Engineer
5 2 (3.77%) IT Analyst
5 2 (3.77%) IT Engineer
5 2 (3.77%) SC Cleared Desktop Support
Libraries, Frameworks & Software Standards
1 1 (1.89%) J2EE
1 1 (1.89%) Middleware
Miscellaneous
1 5 (9.43%) Management Information System
1 5 (9.43%) Onboarding
2 3 (5.66%) Operational Technology
2 3 (5.66%) Product Ownership
2 3 (5.66%) Self-Motivation
3 1 (1.89%) Data Protection Act
3 1 (1.89%) Enterprise Software
Operating Systems
1 7 (13.21%) Windows
2 4 (7.55%) Windows 10
2 4 (7.55%) Windows 7
3 3 (5.66%) Unix
4 2 (3.77%) Linux
4 2 (3.77%) Windows Server
5 1 (1.89%) Solaris
Processes & Methodologies
1 19 (35.85%) ITIL
2 16 (30.19%) Service Management
3 12 (22.64%) Agile
4 10 (18.87%) Coaching
4 10 (18.87%) ITSM
5 8 (15.09%) Change Management
5 8 (15.09%) Continuous Improvement
5 8 (15.09%) Process Management
6 7 (13.21%) Problem-Solving
6 7 (13.21%) Requirements Gathering
7 6 (11.32%) Break/Fix
8 5 (9.43%) Client Onboarding
8 5 (9.43%) Mentoring
8 5 (9.43%) Risk Management
8 5 (9.43%) Roadmaps
9 4 (7.55%) Cybersecurity
9 4 (7.55%) Decision-Making
9 4 (7.55%) PRINCE2
9 4 (7.55%) Product Roadmap
9 4 (7.55%) Project Management
Programming Languages
1 1 (1.89%) Bash
1 1 (1.89%) Groovy
1 1 (1.89%) Python
1 1 (1.89%) Ruby
1 1 (1.89%) Shell Script
Qualifications
1 10 (18.87%) Security Cleared
2 8 (15.09%) SC Cleared
3 4 (7.55%) A+ Certification
4 3 (5.66%) CGEIT
4 3 (5.66%) CISA
4 3 (5.66%) CISM
4 3 (5.66%) CISSP
4 3 (5.66%) CRISC
4 3 (5.66%) Degree
4 3 (5.66%) ISO 27001 Lead Auditor
5 2 (3.77%) AWS Certification
5 2 (3.77%) AWS Certified Cloud Practitioner
5 2 (3.77%) Azure Certification
6 1 (1.89%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 7 (13.21%) SLA
2 6 (11.32%) QA
3 5 (9.43%) Disclosure Scotland
4 3 (5.66%) Accessibility
4 3 (5.66%) ISO/IEC 27001
4 3 (5.66%) NIST
System Software
1 6 (11.32%) Active Directory
Systems Management
1 4 (7.55%) SCCM
2 2 (3.77%) Terraform
3 1 (1.89%) Ansible
3 1 (1.89%) Kubernetes
Vendors
1 7 (13.21%) Microsoft
1 7 (13.21%) ServiceNow
2 4 (7.55%) Cisco
2 4 (7.55%) Oracle
3 2 (3.77%) Avaya
3 2 (3.77%) Extreme Networks
3 2 (3.77%) Fortinet
4 1 (1.89%) IBM
4 1 (1.89%) SAP