The table below looks at the statistics for Service Delivery skills in IT contracts advertised for the Scotland region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Delivery over the 3 months to 2 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
2 Sep 2014
Same period 2013 Same period 2012
Services Delivery
Rank 69 91 87
Rank change year-on-year
+22 -4
Contract jobs citing Service Delivery 58 22 25
As % of all contract IT jobs located in Scotland 2.08% 0.89% 0.93%
As % of the Processes & Methodologies category 2.71% 1.27% 1.40%
Number of daily rates quoted 40 6 9
Average daily rate
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£350 £319 £425
Average daily rate % change year-on-year
+9.80% -25.00%
90% offered a daily rate of more than £172 £185 £337
10% offered a daily rate of more than £700 £419 £550
UK excluding London average daily rate £380 £350 £350
% change year-on-year
+8.57% -
Number of hourly rates quoted 1 1 2
Average hourly rate £13.00 £17.50 £12.50
Average hourly rate % change year-on-year
-25.71% +40.00%
UK excluding London average hourly rate £15.39 £17.69 £17.00
% change year-on-year
-13.02% +4.05%
Service Delivery
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Scotland region.

Processes & Methodologies Category
Scotland
Contract IT job ads with a match in the
Processes & Methodologies category
2140 1736 1791
As % of all contract IT jobs located in Scotland 76.59% 70.51% 66.85%
Number of daily rates quoted 1091 871 867
Average daily rate £375 £375 £350
Average daily rate % change year-on-year
- +7.14%
90% offered a daily rate of more than £250 £260 £250
10% offered a daily rate of more than £500 £500 £475
UK excluding London average daily rate £375 £370 £360
% change year-on-year
+1.35% +2.77%
Number of hourly rates quoted 30 40 72
Average hourly rate £30.00 £29.00 £17.58
Average hourly rate % change year-on-year
+3.44% +64.96%
90% offered a hourly rate of more than £12.00 £9.25 £9.50
10% offered a hourly rate of more than £159.00 £35.90 £42.00
UK excluding London average hourly rate £26.50 £30.00 £31.00
% change year-on-year
-11.66% -3.22%

Service Delivery
Jobs Demand Trend in Scotland

This chart provides a 3-month moving total of IT contractor jobs citing Service Delivery across the Scotland region as a proportion of the total demand within the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in Scotland

Service Delivery
Daily Rate Trend in Scotland

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Delivery across the Scotland region.

Service Delivery Daily Rate Trend in Scotland

Service Delivery
Daily Rate Histogram in Scotland

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Delivery across the Scotland region over the 3 months to 2 September 2014.

Service Delivery Daily Rate Histogram in Scotland

Service Delivery
Hourly Rate Trend in Scotland

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Delivery across the Scotland region.

Service Delivery Hourly Rate Trend in Scotland

Service Delivery
Contract Job Locations in Scotland

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Delivery within the Scotland region over the 3 months to 2 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Glasgow +4 28 £229 -45.31% 4
Edinburgh -3 19 £400 - 1
Inverclyde - 2 £415 - 1
North Lanarkshire +1 1 - -
Argyll and Bute - - - -
Perth and Kinross - - - -
Stirling - - - -
Aberdeenshire - - - -
Fife - - - -
West Lothian - - - - 1
Aberdeen - - - - 3
Dundee - - - - 1
Service Delivery
UK

Service Delivery
Top 30 Related IT Skills in Scotland

For the 6 months to 2 September 2014, IT contractor jobs across the Scotland region citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Delivery.

1 36 (32.73%) ITIL
2 27 (24.55%) Finance
3 26 (23.64%) Windows
3 26 (23.64%) Microsoft
4 24 (21.82%) Service Management
5 21 (19.09%) Project Management
6 17 (15.45%) Security Cleared
7 15 (13.64%) SC Cleared
8 14 (12.73%) Management Information System
8 14 (12.73%) SQL Server
9 13 (11.82%) SQL
9 13 (11.82%) MS Excel
9 13 (11.82%) Active Directory
10 12 (10.91%) Stakeholder Management
11 11 (10.00%) Migration
11 11 (10.00%) IIS
12 10 (9.09%) SLA
12 10 (9.09%) Change Management
12 10 (9.09%) Banking
12 10 (9.09%) QA
13 9 (8.18%) Retail
13 9 (8.18%) Windows Server 2008
13 9 (8.18%) Microsoft App-V
14 8 (7.27%) ITIL Certification
14 8 (7.27%) OpenView Configuration Management
14 8 (7.27%) MS Office
14 8 (7.27%) InterSystems Cache
15 7 (6.36%) Degree
15 7 (6.36%) Business Analysis
15 7 (6.36%) Mentoring

Service Delivery
Top Related IT Skills in Scotland by Category

For the 6 months to 2 September 2014, IT contractor jobs across the Scotland region citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

Application Platforms
1 11 (10.00%) IIS
2 3 (2.73%) MS Exchange
3 2 (1.82%) Lync
3 2 (1.82%) Exchange Server 2010
4 1 (0.91%) Oracle Workflow
4 1 (0.91%) WebSphere
4 1 (0.91%) MS Project Server
4 1 (0.91%) IBM Notes
4 1 (0.91%) Tomcat
4 1 (0.91%) SharePoint
Applications
1 13 (11.82%) MS Excel
2 8 (7.27%) MS Office
3 3 (2.73%) MS Project
3 3 (2.73%) MS Visio
Business Applications
1 2 (1.82%) Oracle Applications
1 2 (1.82%) Oracle Financials
1 2 (1.82%) Oracle EBS
1 2 (1.82%) Oracle EBS R12
2 1 (0.91%) Oracle HRMS
2 1 (0.91%) Oracle Payroll
2 1 (0.91%) assyst
2 1 (0.91%) Remedy ITSM
Communications & Networking
1 6 (5.45%) SAN
2 5 (4.55%) TCP/IP
3 3 (2.73%) DNS
4 2 (1.82%) SMS
4 2 (1.82%) DHCP
4 2 (1.82%) RIP
4 2 (1.82%) 4G
5 1 (0.91%) NAS
Database & Business Intelligence
1 14 (12.73%) SQL Server
2 8 (7.27%) InterSystems Cache
3 2 (1.82%) Oracle Database
3 2 (1.82%) Oracle Reports
3 2 (1.82%) MS Access
3 2 (1.82%) Cognos Impromptu
4 1 (0.91%) Data Warehouse
4 1 (0.91%) DB2
Development Applications
1 6 (5.45%) MSI
2 2 (1.82%) Rational Rhapsody
3 1 (0.91%) ClearCase
3 1 (0.91%) ProC
3 1 (0.91%) ClearQuest
General
1 27 (24.55%) Finance
2 10 (9.09%) Banking
3 9 (8.18%) Retail
4 2 (1.82%) Investment Banking
4 2 (1.82%) Retail Banking
5 1 (0.91%) Advertising
5 1 (0.91%) Local Government
Job Titles
1 31 (28.18%) Analyst
2 17 (15.45%) Project Manager
3 12 (10.91%) Services Delivery Manager
3 12 (10.91%) Service Manager
3 12 (10.91%) Delivery Manager
4 10 (9.09%) Support Analyst
5 9 (8.18%) Applications Support
5 9 (8.18%) Administrator
6 8 (7.27%) Applications Support Analyst
7 7 (6.36%) Service Analyst
7 7 (6.36%) Services Delivery Analyst
8 6 (5.45%) Applications Packager
8 6 (5.45%) Architect
9 5 (4.55%) Consultant
9 5 (4.55%) Operations Analyst
9 5 (4.55%) Senior Manager
9 5 (4.55%) Infrastructure Manager
10 4 (3.64%) Chief Technology Officer
10 4 (3.64%) Change Manager
11 3 (2.73%) Senior Analyst
Libraries, Frameworks & Software Standards
1 6 (5.45%) .NET
1 6 (5.45%) Application Packaging
2 4 (3.64%) Software Packaging
3 2 (1.82%) Middleware
4 1 (0.91%) WebSphere Message Broker
4 1 (0.91%) STL
4 1 (0.91%) Web Services
Miscellaneous
1 14 (12.73%) Management Information System
2 4 (3.64%) NHS
3 3 (2.73%) Mainframe
4 2 (1.82%) Fat Client
4 2 (1.82%) Thin Client
5 1 (0.91%) CMDB
5 1 (0.91%) Reference Data
5 1 (0.91%) Open Source
Operating Systems
1 26 (23.64%) Windows
2 9 (8.18%) Windows Server 2008
3 6 (5.45%) Linux
4 5 (4.55%) Red Hat Enterprise Linux
5 4 (3.64%) Windows Server 2003
6 3 (2.73%) Windows 7
7 2 (1.82%) Windows 8
8 1 (0.91%) MVS
8 1 (0.91%) AIX
8 1 (0.91%) Solaris
8 1 (0.91%) UNIX
Processes & Methodologies
1 36 (32.73%) ITIL
2 24 (21.82%) Service Management
3 21 (19.09%) Project Management
4 12 (10.91%) Stakeholder Management
5 11 (10.00%) Migration
6 10 (9.09%) Change Management
7 7 (6.36%) Business Analysis
7 7 (6.36%) Mentoring
8 6 (5.45%) ITIL V3
8 6 (5.45%) Risk Management
8 6 (5.45%) PRINCE2
9 5 (4.55%) Workflow
9 5 (4.55%) ITSM
9 5 (4.55%) Project Planning
9 5 (4.55%) Supplier Management
9 5 (4.55%) Performance Monitoring
10 4 (3.64%) Incident Management
10 4 (3.64%) Risk Assessment
11 3 (2.73%) ERP
11 3 (2.73%) Asset Management
Programming Languages
1 13 (11.82%) SQL
2 6 (5.45%) VBScript
3 3 (2.73%) PowerShell
4 2 (1.82%) JCL
5 1 (0.91%) Korn
5 1 (0.91%) REXX
5 1 (0.91%) Bash Shell
5 1 (0.91%) Perl
Qualifications
1 17 (15.45%) Security Cleared
2 15 (13.64%) SC Cleared
3 8 (7.27%) ITIL Certification
4 7 (6.36%) Degree
5 2 (1.82%) MCP
5 2 (1.82%) MCSE
5 2 (1.82%) CCNA
5 2 (1.82%) Cisco Certification
5 2 (1.82%) Microsoft Certification
6 1 (0.91%) PRINCE2 Certification
6 1 (0.91%) PMP
6 1 (0.91%) PMI Certification
6 1 (0.91%) MCITP
6 1 (0.91%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 10 (9.09%) SLA
1 10 (9.09%) QA
2 2 (1.82%) Data Quality
System Software
1 13 (11.82%) Active Directory
2 9 (8.18%) Microsoft App-V
3 3 (2.73%) VMware Infrastructure
4 2 (1.82%) VMware ESX
5 1 (0.91%) Veritas Volume Manager
Systems Management
1 8 (7.27%) OpenView Configuration Management
2 4 (3.64%) SCCM
3 2 (1.82%) Systems Management Server (SMS)
4 1 (0.91%) HP Data Protector
4 1 (0.91%) NetBackup
4 1 (0.91%) EMC NetWorker
4 1 (0.91%) Legato
4 1 (0.91%) Tivoli
4 1 (0.91%) Tivoli Storage Manager
Vendors
1 26 (23.64%) Microsoft
2 7 (6.36%) HP
3 6 (5.45%) AppSense
4 5 (4.55%) Red Hat
5 4 (3.64%) Citrix
5 4 (3.64%) Oracle
5 4 (3.64%) Altiris
6 3 (2.73%) InterSystems
6 3 (2.73%) VMware
7 2 (1.82%) Teradata
7 2 (1.82%) Reuters
7 2 (1.82%) Bloomberg
8 1 (0.91%) Remedy
8 1 (0.91%) CA
8 1 (0.91%) Veritas
8 1 (0.91%) Lotus
8 1 (0.91%) Business Objects
8 1 (0.91%) Cisco
8 1 (0.91%) IBM
8 1 (0.91%) EMC
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