The table below looks at the statistics for Service Delivery skills in IT jobs advertised for the Glasgow region. Included is a guide to the average salaries offered in IT jobs that have cited Service Delivery over the 3 months to 18 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
18 Dec 2014
Same period 2013 Same period 2012
Services Delivery
Rank 53 83 55
Rank change year-on-year
+30 -28
Permanent jobs citing Service Delivery 43 17 28
As % of all permanent IT jobs located in Glasgow 4.06% 1.50% 3.06%
As % of the Processes & Methodologies category 4.61% 1.81% 3.96%
Number of salaries quoted 28 14 21
Average salary £48,750 £40,000 £50,000
Average salary % change year-on-year
+21.87% -20.00%
90% offered a salary of more than £33,500 £32,550 £27,500
10% offered a salary of more than £70,500 £43,550 £60,000
UK excluding London average salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%
Service Delivery
Scotland

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Glasgow region.

Processes & Methodologies Category
Glasgow
Permanent IT job ads with a match in the
Processes & Methodologies category
932 941 707
As % of all permanent IT jobs located in Glasgow 88.09% 83.20% 77.18%
Number of salaries quoted 605 572 508
Average salary £41,500 £42,500 £40,000
Average salary % change year-on-year
-2.35% +6.25%
90% offered a salary of more than £32,500 £30,000 £28,000
10% offered a salary of more than £70,000 £60,000 £57,500
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

Service Delivery
Jobs Demand Trend in Glasgow

This chart provides a 3-month moving total of permanent IT jobs citing Service Delivery across the Glasgow region as a proportion of the total demand within the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in Glasgow

Service Delivery
Salary Trend in Glasgow

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery across the Glasgow region.

Service Delivery Salary Trend in Glasgow

Service Delivery
Salary Histogram in Glasgow

This chart provides a salary histogram for IT jobs citing Service Delivery across the Glasgow region over the 3 months to 18 December 2014.

Service Delivery Salary Histogram in Glasgow

Service Delivery
Top 30 Related IT Skills in Glasgow

For the 6 months to 18 December 2014, IT jobs across the Glasgow region citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery.

1 47 (69.12%) ITIL
2 17 (25.00%) Windows
3 16 (23.53%) Finance
4 15 (22.06%) Project Management
4 15 (22.06%) Change Management
5 14 (20.59%) Active Directory
6 12 (17.65%) Microsoft
7 11 (16.18%) SAP
8 10 (14.71%) MS Office
8 10 (14.71%) Service Management
9 9 (13.24%) SLA
9 9 (13.24%) ITIL Certification
10 8 (11.76%) VMware Infrastructure
10 8 (11.76%) Configuration Management
10 8 (11.76%) Cisco
10 8 (11.76%) Business Intelligence
10 8 (11.76%) Degree
10 8 (11.76%) Risk Management
10 8 (11.76%) VMware
11 7 (10.29%) Stakeholder Management
11 7 (10.29%) Billing
11 7 (10.29%) ERP
11 7 (10.29%) MS Exchange
11 7 (10.29%) Enterprise Software
11 7 (10.29%) Analytical Skills
12 6 (8.82%) Performance Metrics
12 6 (8.82%) Windows XP
12 6 (8.82%) Blackberry
12 6 (8.82%) Citrix
13 5 (7.35%) Law

Service Delivery
Top Related IT Skills in Glasgow by Category

For the 6 months to 18 December 2014, IT jobs across the Glasgow region citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

Application Platforms
1 7 (10.29%) MS Exchange
2 4 (5.88%) IIS
2 4 (5.88%) Lync
2 4 (5.88%) Exchange Server 2010
3 3 (4.41%) WorkSite
4 2 (2.94%) Exchange Server 2007
4 2 (2.94%) Blackberry Enterprise Server
4 2 (2.94%) Exchange Server 2003
5 1 (1.47%) Tomcat
5 1 (1.47%) Confluence
5 1 (1.47%) Elasticsearch
Applications
1 10 (14.71%) MS Office
2 4 (5.88%) MS Excel
3 2 (2.94%) MS PowerPoint
Business Applications
1 4 (5.88%) SAP ERP
1 4 (5.88%) SAP LE
Communications & Networking
1 5 (7.35%) Firewall
2 4 (5.88%) IP Telephony
2 4 (5.88%) SAN
2 4 (5.88%) Internet
2 4 (5.88%) Cisco IPT
2 4 (5.88%) Cisco ASA
3 3 (4.41%) OSPF
3 3 (4.41%) WAN
4 1 (1.47%) DNS
4 1 (1.47%) MPLS
4 1 (1.47%) Intrusion Detection
4 1 (1.47%) BIG-IP
4 1 (1.47%) BGP
4 1 (1.47%) LAN
Database & Business Intelligence
1 4 (5.88%) SQL Server
2 3 (4.41%) Oracle Reports
2 3 (4.41%) Oracle Database 10g
2 3 (4.41%) Oracle Database 11g
2 3 (4.41%) Oracle Database
3 1 (1.47%) MongoDB
3 1 (1.47%) NoSQL
3 1 (1.47%) Redis
3 1 (1.47%) Big Data
Development Applications
1 3 (4.41%) Toad
2 2 (2.94%) Subversion
2 2 (2.94%) Git (software)
3 1 (1.47%) JIRA
General
1 16 (23.53%) Finance
2 7 (10.29%) Billing
3 5 (7.35%) Law
4 4 (5.88%) Manufacturing
5 3 (4.41%) Legal
5 3 (4.41%) Banking
5 3 (4.41%) Retail
6 1 (1.47%) Telecoms
6 1 (1.47%) Advertising
Job Titles
1 24 (35.29%) Service Manager
2 23 (33.82%) Delivery Manager
2 23 (33.82%) Services Delivery Manager
3 9 (13.24%) SAP Manager
3 9 (13.24%) SAP Service Delivery Manager
4 6 (8.82%) Team Leader
4 6 (8.82%) Project Manager
4 6 (8.82%) Analyst
5 4 (5.88%) Infrastructure Engineer
5 4 (5.88%) Service Analyst
5 4 (5.88%) Support Team Leader
5 4 (5.88%) Senior Infrastructure Engineer
5 4 (5.88%) Infrastructure Team Leader
5 4 (5.88%) Infrastructure Support Team Leader
6 3 (4.41%) Configuration Manager
6 3 (4.41%) Oracle DBA
6 3 (4.41%) Network Engineer
6 3 (4.41%) DBA
7 2 (2.94%) Field Service Engineer
7 2 (2.94%) Infrastructure Project Manager
Libraries, Frameworks & Software Standards
1 4 (5.88%) Middleware
2 2 (2.94%) HTML
2 2 (2.94%) CSS
2 2 (2.94%) Web Services
2 2 (2.94%) RESTful
3 1 (1.47%) Hibernate
3 1 (1.47%) Spring
Miscellaneous
1 7 (10.29%) Enterprise Software
1 7 (10.29%) Analytical Skills
2 6 (8.82%) Performance Metrics
2 6 (8.82%) Blackberry
3 3 (4.41%) Management Information System
4 2 (2.94%) Smartphone
4 2 (2.94%) EPoS
5 1 (1.47%) Wiki
5 1 (1.47%) Open Source
Operating Systems
1 17 (25.00%) Windows
2 6 (8.82%) Windows XP
3 5 (7.35%) Windows 7
4 4 (5.88%) Windows Phone
4 4 (5.88%) UNIX
4 4 (5.88%) Windows Server 2008
5 3 (4.41%) Windows Server 2003
6 1 (1.47%) AIX
6 1 (1.47%) Linux
Processes & Methodologies
1 47 (69.12%) ITIL
2 15 (22.06%) Project Management
2 15 (22.06%) Change Management
3 10 (14.71%) Service Management
4 8 (11.76%) Business Intelligence
4 8 (11.76%) Configuration Management
4 8 (11.76%) Risk Management
5 7 (10.29%) Stakeholder Management
5 7 (10.29%) ERP
6 4 (5.88%) Performance Tuning
6 4 (5.88%) Information Security
6 4 (5.88%) Programme Management
6 4 (5.88%) Agile Software Development
6 4 (5.88%) Release Management
7 3 (4.41%) Continuous Integration
7 3 (4.41%) Performance Management
7 3 (4.41%) Identity Management
7 3 (4.41%) Business Development
7 3 (4.41%) PRINCE2
7 3 (4.41%) CRM
Programming Languages
1 4 (5.88%) PowerShell
2 3 (4.41%) Java
2 3 (4.41%) PL/SQL
2 3 (4.41%) SQL
2 3 (4.41%) Shell Script
3 2 (2.94%) R
4 1 (1.47%) Perl
Qualifications
1 9 (13.24%) ITIL Certification
2 8 (11.76%) Degree
3 4 (5.88%) SC Cleared
3 4 (5.88%) Security Cleared
3 4 (5.88%) MCSA
3 4 (5.88%) Microsoft Certification
4 3 (4.41%) OCP
4 3 (4.41%) Oracle Certification
Quality Assurance & Compliance
1 9 (13.24%) SLA
2 4 (5.88%) QA
System Software
1 14 (20.59%) Active Directory
2 8 (11.76%) VMware Infrastructure
3 4 (5.88%) Hyper-V
3 4 (5.88%) Forefront TMG
3 4 (5.88%) VMware ESXi
3 4 (5.88%) VMware Server
4 3 (4.41%) Oracle RMAN
4 3 (4.41%) Oracle RAC
Systems Management
1 3 (4.41%) Oracle Enterprise Manager
1 3 (4.41%) Data Guard
2 1 (1.47%) Nagios
Vendors
1 12 (17.65%) Microsoft
2 11 (16.18%) SAP
3 8 (11.76%) Cisco
3 8 (11.76%) VMware
4 6 (8.82%) Citrix
5 3 (4.41%) Oracle
6 1 (1.47%) Fortinet
6 1 (1.47%) Atlassian
6 1 (1.47%) F5
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Posted: Yesterday
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