ITSM Contracts in the North of England

IT Service Management (ITSM)
England > North of England

The following table provides summary statistics for contract job vacancies advertised in the North of England with a requirement for ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITSM over the 6 months to 8 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
8 May 2024
Same period 2023 Same period 2022
Rank 70 126 121
Rank change year-on-year +56 -5 +7
Contract jobs citing ITSM 128 91 130
As % of all contract jobs advertised in the North of England 2.73% 1.59% 1.82%
As % of the Processes & Methodologies category 3.18% 1.76% 2.06%
Number of daily rates quoted 81 68 89
10th Percentile £378 £256 £159
25th Percentile £432 £400 £230
Median daily rate (50th Percentile) £513 £475 £384
Median % change year-on-year +7.89% +23.70% -4.00%
75th Percentile £550 £588 £538
90th Percentile £650 £650 £600
England median daily rate £500 £455 £485
% change year-on-year +9.89% -6.19% +2.11%
Number of hourly rates quoted 1 4 7
10th Percentile - - £10.88
25th Percentile - £13.16 -
Median hourly rate £15.17 £15.44 £11.00
Median % change year-on-year -1.75% +40.36% -54.17%
75th Percentile - £18.00 £11.76
90th Percentile - £18.49 £12.00
England median hourly rate £14.00 £14.50 £13.66
% change year-on-year -3.45% +6.15% -26.16%

All Process and Methodology Skills
North of England

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the North of England with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 4,023 5,182 6,316
As % of all contract IT jobs advertised in the North of England 85.72% 90.78% 88.52%
Number of daily rates quoted 2,447 3,599 4,626
10th Percentile £300 £300 £241
25th Percentile £400 £413 £388
Median daily rate (50th Percentile) £500 £500 £475
Median % change year-on-year - +5.26% +10.21%
75th Percentile £588 £600 £563
90th Percentile £675 £688 £650
England median daily rate £525 £550 £538
% change year-on-year -4.55% +2.33% +7.50%
Number of hourly rates quoted 363 202 253
10th Percentile £11.07 £10.63 £10.63
25th Percentile £12.50 £15.86 £12.75
Median hourly rate £17.72 £29.15 £18.50
Median % change year-on-year -39.21% +57.57% +0.87%
75th Percentile £45.00 £46.51 £31.00
90th Percentile £57.50 £65.00 £52.40
England median hourly rate £36.50 £37.34 £24.30
% change year-on-year -2.25% +53.69% +3.38%

ITSM
Job Vacancy Trend in the North of England

Job postings citing ITSM as a proportion of all IT jobs advertised in the North of England.

Job vacancy trend for ITSM in the North of England

ITSM
Contractor Daily Rate Trend in the North of England

3-month moving average daily rate quoted in jobs citing ITSM in the North of England.

Daily rate trend for ITSM in the North of England

ITSM
Daily Rate Histogram in the North of England

Daily rate distribution for jobs citing ITSM in the North of England over the 6 months to 8 May 2024.

Daily rate histogram for ITSM in the North of England

ITSM
Contractor Hourly Rate Trend in the North of England

3-month moving average hourly rates quoted in jobs citing ITSM in the North of England.

Hourly rate trend for ITSM in the North of England

ITSM
Contract Job Locations in the North of England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the North of England region over the 6 months to 8 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Yorkshire +49 69 £525 +5.00% 16
North West +33 58 £475 +5.56% 32
North East +18 4 £590 +93.44% 11
ITSM
England

ITSM
Co-occurring Skills and Capabilities in the North of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (0.78%) Microsoft Exchange
1 1 (0.78%) SharePoint
1 1 (0.78%) Skype for Business
Applications
1 22 (17.19%) Microsoft Office
2 1 (0.78%) Microsoft Excel
2 1 (0.78%) Microsoft PowerPoint
Business Applications
1 2 (1.56%) Remedy ITSM
2 1 (0.78%) SAP Retail
2 1 (0.78%) SAP S/4HANA
Cloud Services
1 8 (6.25%) Azure
1 8 (6.25%) Microsoft 365
2 5 (3.91%) IaaS
3 4 (3.13%) AWS
3 4 (3.13%) Azure DevOps
4 3 (2.34%) PaaS
4 3 (2.34%) Power Platform
4 3 (2.34%) SaaS
5 1 (0.78%) OneDrive
Communications & Networking
1 14 (10.94%) Cisco Nexus
1 14 (10.94%) DMZ
1 14 (10.94%) Firewall
2 13 (10.16%) Cisco IOS
2 13 (10.16%) SD-WAN
3 12 (9.38%) BGP
3 12 (9.38%) Cisco ASA
3 12 (9.38%) Cisco Firepower
3 12 (9.38%) Cisco ISE
3 12 (9.38%) EIGRP
3 12 (9.38%) HSRP
3 12 (9.38%) IPsec
3 12 (9.38%) NetScaler
3 12 (9.38%) OSPF
4 11 (8.59%) SNMP
4 11 (8.59%) Spanning Tree
4 11 (8.59%) Wi-Fi
4 11 (8.59%) Wireless
5 6 (4.69%) SSL
6 1 (0.78%) Skype
Database & Business Intelligence
1 3 (2.34%) Power BI
2 2 (1.56%) Metadata
3 1 (0.78%) Tableau
Development Applications
1 7 (5.47%) JIRA
2 2 (1.56%) Hudson
3 1 (0.78%) Selenium
3 1 (0.78%) TestRail
General
1 31 (24.22%) Finance
2 29 (22.66%) Social Skills
3 19 (14.84%) Analytical Skills
4 14 (10.94%) Public Sector
5 13 (10.16%) Banking
6 7 (5.47%) Presentation Skills
7 2 (1.56%) Investment Banking
8 1 (0.78%) Automotive
8 1 (0.78%) Documentation Skills
8 1 (0.78%) French Language
8 1 (0.78%) German Language
8 1 (0.78%) Italian Language
8 1 (0.78%) Legal
8 1 (0.78%) Retail
8 1 (0.78%) Spanish Language
8 1 (0.78%) Telecoms
Job Titles
1 26 (20.31%) Analyst
1 26 (20.31%) Network Engineer
2 25 (19.53%) Developer
2 25 (19.53%) ServiceNow Developer
3 16 (12.50%) Senior
4 11 (8.59%) Consultant
5 10 (7.81%) Architect
5 10 (7.81%) Data Analyst
5 10 (7.81%) ServiceNow Architect
6 9 (7.03%) Banking Analyst
6 9 (7.03%) Senior Network Engineer
6 9 (7.03%) ServiceNow Consultant
7 8 (6.25%) IT Analyst
8 7 (5.47%) Technical Analyst
9 6 (4.69%) Support Analyst
10 5 (3.91%) Infrastructure Analyst
10 5 (3.91%) IT Infrastructure Analyst
10 5 (3.91%) Senior Developer
10 5 (3.91%) Senior ServiceNow Developer
10 5 (3.91%) Wireless Engineer
Libraries, Frameworks & Software Standards
1 24 (18.75%) Web Services
2 11 (8.59%) Jinja
3 6 (4.69%) ActiveMQ
3 6 (4.69%) Kafka
4 5 (3.91%) CSS
4 5 (3.91%) HTML
5 4 (3.13%) AngularJS
6 3 (2.34%) LDAP
7 1 (0.78%) Ajax
7 1 (0.78%) JSON
7 1 (0.78%) SOAP
7 1 (0.78%) XML
Miscellaneous
1 15 (11.72%) CMDB
2 13 (10.16%) Data Centre
3 10 (7.81%) Management Information System
4 2 (1.56%) NHS
5 1 (0.78%) Cyber Threat
5 1 (0.78%) Cyberattack
5 1 (0.78%) Data Protection Act
5 1 (0.78%) Greenfield Project
5 1 (0.78%) iPhone
5 1 (0.78%) Life Science
5 1 (0.78%) Onboarding
5 1 (0.78%) PMI
5 1 (0.78%) Product Ownership
5 1 (0.78%) Security Posture
Operating Systems
1 16 (12.50%) Windows
2 7 (5.47%) Linux
2 7 (5.47%) Windows 10
3 4 (3.13%) Windows Server
3 4 (3.13%) Windows Server 2016
4 1 (0.78%) Apple iOS
Processes & Methodologies
1 70 (54.69%) ITIL
2 69 (53.91%) Service Management
3 38 (29.69%) Change Management
4 28 (21.88%) Asset Management
5 27 (21.09%) Customer Service
5 27 (21.09%) Service Delivery
6 26 (20.31%) DevOps
7 25 (19.53%) IT Asset Management
7 25 (19.53%) Problem-Solving
8 23 (17.97%) Operations Management
9 17 (13.28%) Agile
10 15 (11.72%) API Development
11 12 (9.38%) Network Management
12 10 (7.81%) Continuous Improvement
12 10 (7.81%) Customer Requirements
12 10 (7.81%) Incident Management
13 8 (6.25%) Configuration Management
13 8 (6.25%) Stakeholder Management
14 7 (5.47%) Project Management
14 7 (5.47%) Waterfall
Programming Languages
1 14 (10.94%) Python
2 11 (8.59%) Perl
2 11 (8.59%) Tcl
3 5 (3.91%) JavaScript
4 3 (2.34%) PowerShell
Qualifications
1 38 (29.69%) Security Cleared
2 33 (25.78%) SC Cleared
3 12 (9.38%) CCNA
3 12 (9.38%) CCNP
3 12 (9.38%) Cisco Certification
4 9 (7.03%) ITIL Certification
5 7 (5.47%) Degree
6 1 (0.78%) CBAP
6 1 (0.78%) CompTIA Security+
6 1 (0.78%) Computer Science Degree
6 1 (0.78%) ITIL Foundation Certificate
6 1 (0.78%) MCP
6 1 (0.78%) Microsoft Certification
6 1 (0.78%) PMI Certification
6 1 (0.78%) SSCP
Quality Assurance & Compliance
1 4 (3.13%) Data Quality
1 4 (3.13%) SLA
2 3 (2.34%) QA
3 1 (0.78%) Accessibility
3 1 (0.78%) GDPR
3 1 (0.78%) GRC
3 1 (0.78%) HIPAA
3 1 (0.78%) ISO/IEC 27001
3 1 (0.78%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
3 1 (0.78%) NCSC
3 1 (0.78%) NIST
3 1 (0.78%) PCI DSS
System Software
1 12 (9.38%) Firmware
2 5 (3.91%) Active Directory
Systems Management
1 17 (13.28%) Ansible
2 3 (2.34%) Single Sign-On
3 1 (0.78%) Jamf Pro
Vendors
1 59 (46.09%) ServiceNow
2 26 (20.31%) Cisco
3 25 (19.53%) Palo Alto
4 13 (10.16%) Citrix
4 13 (10.16%) F5
5 12 (9.38%) Microsoft
5 12 (9.38%) SolarWinds
6 6 (4.69%) IBM
6 6 (4.69%) Solace
7 4 (3.13%) Cadence
8 3 (2.34%) Google
9 2 (1.56%) Remedy
9 2 (1.56%) SAP
10 1 (0.78%) Apple
10 1 (0.78%) Blue Coat
10 1 (0.78%) CrowdStrike
10 1 (0.78%) Dell
10 1 (0.78%) Fortinet
10 1 (0.78%) Juniper
10 1 (0.78%) Splunk