Service Management Contracts in the North of England

Service Management
England > North of England

The following table provides summary statistics for contract job vacancies advertised in the North of England with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 8 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
8 May 2024
Same period 2023 Same period 2022
Rank 41 81 77
Rank change year-on-year +40 -4 -18
Contract jobs citing Service Management 185 155 209
As % of all contract jobs advertised in the North of England 3.94% 2.72% 2.93%
As % of the Processes & Methodologies category 4.60% 2.99% 3.31%
Number of daily rates quoted 117 117 140
10th Percentile £248 £205 £162
25th Percentile £425 £350 £347
Median daily rate (50th Percentile) £500 £450 £463
Median % change year-on-year +11.11% -2.70% +2.78%
75th Percentile £554 £575 £582
90th Percentile £650 £610 £642
England median daily rate £525 £500 £525
% change year-on-year +5.00% -4.76% +10.53%
Number of hourly rates quoted 15 5 31
10th Percentile £12.53 £40.38 £11.00
25th Percentile £14.65 - £11.36
Median hourly rate £16.94 £65.00 £12.50
Median % change year-on-year -73.95% +420.00% -39.69%
75th Percentile £17.75 - £22.81
90th Percentile £24.20 - £28.75
England median hourly rate £17.50 £55.00 £17.21
% change year-on-year -68.18% +219.58% -18.05%

All Process and Methodology Skills
North of England

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the North of England with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 4,023 5,182 6,316
As % of all contract IT jobs advertised in the North of England 85.72% 90.78% 88.52%
Number of daily rates quoted 2,447 3,599 4,626
10th Percentile £300 £300 £241
25th Percentile £400 £413 £388
Median daily rate (50th Percentile) £500 £500 £475
Median % change year-on-year - +5.26% +10.21%
75th Percentile £588 £600 £563
90th Percentile £675 £688 £650
England median daily rate £525 £550 £538
% change year-on-year -4.55% +2.33% +7.50%
Number of hourly rates quoted 363 202 253
10th Percentile £11.07 £10.63 £10.63
25th Percentile £12.50 £15.86 £12.75
Median hourly rate £17.72 £29.15 £18.50
Median % change year-on-year -39.21% +57.57% +0.87%
75th Percentile £45.00 £46.51 £31.00
90th Percentile £57.50 £65.00 £52.40
England median hourly rate £36.50 £37.34 £24.30
% change year-on-year -2.25% +53.69% +3.38%

Service Management
Job Vacancy Trend in the North of England

Job postings citing Service Management as a proportion of all IT jobs advertised in the North of England.

Job vacancy trend for Service Management in the North of England

Service Management
Contractor Daily Rate Trend in the North of England

3-month moving average daily rate quoted in jobs citing Service Management in the North of England.

Daily rate trend for Service Management in the North of England

Service Management
Daily Rate Histogram in the North of England

Daily rate distribution for jobs citing Service Management in the North of England over the 6 months to 8 May 2024.

Daily rate histogram for Service Management in the North of England

Service Management
Contractor Hourly Rate Trend in the North of England

3-month moving average hourly rates quoted in jobs citing Service Management in the North of England.

Hourly rate trend for Service Management in the North of England

Service Management
Hourly Rate Histogram in the North of England

Hourly rate distribution of jobs citing Service Management in the North of England over the 6 months to 8 May 2024.

Hourly rate histogram for Service Management in the North of England

Service Management
Contract Job Locations in the North of England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the North of England region over the 6 months to 8 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
North West +27 100 £493 +12.05% 45
Yorkshire +33 76 £550 +15.79% 23
North East +19 12 £488 +57.26% 17
Service Management
England

Service Management
Co-occurring Skills and Capabilities in the North of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (2.16%) Confluence
1 4 (2.16%) SharePoint
2 3 (1.62%) Microsoft Exchange
Applications
1 27 (14.59%) Microsoft Office
Business Applications
1 1 (0.54%) Remedy ITSM
1 1 (0.54%) SAP Retail
1 1 (0.54%) SAP S/4HANA
Cloud Services
1 23 (12.43%) Microsoft 365
2 18 (9.73%) Azure
3 11 (5.95%) AWS
4 7 (3.78%) IaaS
4 7 (3.78%) OneDrive
5 6 (3.24%) PaaS
6 5 (2.70%) GCP
6 5 (2.70%) SaaS
7 4 (2.16%) Azure DevOps
8 3 (1.62%) Power Platform
9 2 (1.08%) Amazon EC2
9 2 (1.08%) Dynamics 365
9 2 (1.08%) Virtual Private Cloud
10 1 (0.54%) Azure Monitor
10 1 (0.54%) Entra ID
10 1 (0.54%) Intacct
10 1 (0.54%) SuccessFactors
Communications & Networking
1 5 (2.70%) HTTPS
2 1 (0.54%) Firewall
2 1 (0.54%) VPN
Database & Business Intelligence
1 5 (2.70%) Data Mining
2 3 (1.62%) Power BI
2 3 (1.62%) SQL Server
3 2 (1.08%) Amazon RDS
3 2 (1.08%) Metadata
4 1 (0.54%) Tableau
Development Applications
1 12 (6.49%) JIRA
2 2 (1.08%) Hudson
2 2 (1.08%) Jenkins
3 1 (0.54%) Selenium
3 1 (0.54%) TestRail
General
1 78 (42.16%) Social Skills
2 47 (25.41%) Analytical Skills
3 36 (19.46%) Public Sector
4 25 (13.51%) Finance
5 17 (9.19%) Banking
6 9 (4.86%) Presentation Skills
7 5 (2.70%) Telecoms
8 4 (2.16%) Marketing
9 3 (1.62%) Documentation Skills
9 3 (1.62%) Manufacturing
10 2 (1.08%) Electronics
10 2 (1.08%) Law
11 1 (0.54%) Advertising
11 1 (0.54%) Automotive
11 1 (0.54%) Billing
11 1 (0.54%) French Language
11 1 (0.54%) Legal
11 1 (0.54%) Pharmaceutical
11 1 (0.54%) Police
11 1 (0.54%) Retail
Job Titles
1 35 (18.92%) Analyst
2 19 (10.27%) Developer
2 19 (10.27%) ServiceNow Developer
3 15 (8.11%) Senior
4 14 (7.57%) Capacity Manager
5 13 (7.03%) Consultant
5 13 (7.03%) Problem Manager
6 12 (6.49%) Availability Manager
6 12 (6.49%) Capacity and Availability Manager
6 12 (6.49%) Incident Manager
6 12 (6.49%) Service Analyst
7 10 (5.41%) Data Analyst
7 10 (5.41%) IT Analyst
7 10 (5.41%) Service Desk Analyst
7 10 (5.41%) Service Manager
8 9 (4.86%) Banking Analyst
9 8 (4.32%) 2nd Line Engineer
9 8 (4.32%) 2nd Line Support
9 8 (4.32%) ServiceNow Consultant
9 8 (4.32%) Support Analyst
Libraries, Frameworks & Software Standards
1 23 (12.43%) Web Services
2 4 (2.16%) CSS
2 4 (2.16%) HTML
3 3 (1.62%) AngularJS
3 3 (1.62%) LDAP
3 3 (1.62%) React Native
4 2 (1.08%) Middleware
Miscellaneous
1 32 (17.30%) Management Information System
2 22 (11.89%) Virtual Team
3 18 (9.73%) CMDB
4 3 (1.62%) Cyberattack
4 3 (1.62%) Digital Signage
4 3 (1.62%) Video\Live Streaming
5 2 (1.08%) Clustering
5 2 (1.08%) Self-Motivation
6 1 (0.54%) Cyber Threat
6 1 (0.54%) Data Centre
6 1 (0.54%) Enterprise Software
6 1 (0.54%) Greenfield Project
6 1 (0.54%) NHS
6 1 (0.54%) PMI
6 1 (0.54%) Product Ownership
6 1 (0.54%) Security Posture
6 1 (0.54%) Social Media
Operating Systems
1 22 (11.89%) Windows
2 13 (7.03%) Windows 10
3 7 (3.78%) Apple iOS
3 7 (3.78%) Windows Server
4 6 (3.24%) Mac OS
5 4 (2.16%) Windows Server 2016
6 1 (0.54%) Android
6 1 (0.54%) Linux
Processes & Methodologies
1 81 (43.78%) ITIL
2 69 (37.30%) ITSM
3 58 (31.35%) Problem-Solving
4 50 (27.03%) Problem Management
5 46 (24.86%) Mentoring
6 43 (23.24%) Asset Management
6 43 (23.24%) Customer Service
7 38 (20.54%) Quality Management
7 38 (20.54%) Service Delivery
8 37 (20.00%) Statistics
9 31 (16.76%) IT Asset Management
10 29 (15.68%) Agile
11 26 (14.05%) Change Management
12 23 (12.43%) Incident Management
12 23 (12.43%) Operations Management
13 22 (11.89%) Virtual Team Management
14 18 (9.73%) Availability Management
14 18 (9.73%) Continuous Improvement
14 18 (9.73%) Stakeholder Management
15 17 (9.19%) Capacity Management
Programming Languages
1 6 (3.24%) PowerShell
2 4 (2.16%) JavaScript
2 4 (2.16%) SQL
3 3 (1.62%) Python
Qualifications
1 63 (34.05%) Security Cleared
2 60 (32.43%) SC Cleared
3 14 (7.57%) Degree
4 8 (4.32%) ITIL Certification
5 5 (2.70%) Microsoft Certification
6 3 (1.62%) CompTIA Security+
6 3 (1.62%) ITIL Foundation Certificate
6 3 (1.62%) MCSE
7 2 (1.08%) AWS Certification
7 2 (1.08%) CCNA
7 2 (1.08%) Cisco Certification
7 2 (1.08%) Network+ Certification
8 1 (0.54%) BPSS Clearance
8 1 (0.54%) CBAP
8 1 (0.54%) Computer Science Degree
8 1 (0.54%) MCP
8 1 (0.54%) MCTS
8 1 (0.54%) PMI Certification
8 1 (0.54%) SSCP
Quality Assurance & Compliance
1 9 (4.86%) Data Quality
2 7 (3.78%) SLA
3 4 (2.16%) GDPR
4 3 (1.62%) QA
5 1 (0.54%) GRC
5 1 (0.54%) HIPAA
5 1 (0.54%) ISO/IEC 27001
5 1 (0.54%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
5 1 (0.54%) NCSC
5 1 (0.54%) NIST
5 1 (0.54%) PCI DSS
System Software
1 16 (8.65%) Active Directory
2 3 (1.62%) Virtual Desktop
Systems Management
1 11 (5.95%) Microsoft Intune
2 7 (3.78%) SCCM
3 6 (3.24%) Systems Management Server (SMS)
4 4 (2.16%) Single Sign-On
5 2 (1.08%) Terraform
Vendors
1 52 (28.11%) ServiceNow
2 29 (15.68%) Microsoft
3 6 (3.24%) Apple
4 5 (2.70%) SAP
5 4 (2.16%) Cadence
6 3 (1.62%) Google
6 3 (1.62%) Kofax
6 3 (1.62%) Logitech
7 2 (1.08%) iManage
8 1 (0.54%) CrowdStrike
8 1 (0.54%) Dell
8 1 (0.54%) MuleSoft
8 1 (0.54%) Okta
8 1 (0.54%) Remedy
8 1 (0.54%) Sage
8 1 (0.54%) Sophos