SLA Contracts in the North of England

Service Level Agreement (SLA)
England > North of England

The following table provides summary statistics for contract job vacancies advertised in the North of England with a requirement for SLA skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited SLA over the 6 months to 8 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
8 May 2024
Same period 2023 Same period 2022
Rank 64 89 88
Rank change year-on-year +25 -1 +5
Contract jobs citing SLA 136 143 186
As % of all contract jobs advertised in the North of England 2.90% 2.51% 2.61%
As % of the Quality Assurance & Compliance category 18.73% 18.31% 19.81%
Number of daily rates quoted 27 43 106
10th Percentile £141 £131 £132
25th Percentile £388 £213 £155
Median daily rate (50th Percentile) £493 £375 £200
Median % change year-on-year +31.47% +87.27% -8.98%
75th Percentile £582 £506 £475
90th Percentile £586 £570 £583
England median daily rate £330 £300 £350
% change year-on-year +10.00% -14.29% -6.67%
Number of hourly rates quoted 19 21 26
10th Percentile £10.95 £13.16 £11.36
25th Percentile £11.01 £28.70 £11.75
Median hourly rate £12.00 £37.50 £16.85
Median % change year-on-year -68.00% +122.55% +31.23%
75th Percentile £17.52 £44.50 £18.93
90th Percentile £17.88 £49.52 £23.13
England median hourly rate £14.60 £18.50 £16.50
% change year-on-year -21.08% +12.12% +17.86%

All Quality Assurance and Compliance Skills
North of England

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the North of England with a requirement for quality assurance or compliance skills.

Contract vacancies with a requirement for quality assurance or compliance skills 726 781 939
As % of all contract IT jobs advertised in the North of England 15.47% 13.68% 13.16%
Number of daily rates quoted 406 485 671
10th Percentile £319 £288 £200
25th Percentile £413 £400 £313
Median daily rate (50th Percentile) £500 £500 £450
Median % change year-on-year - +11.11% +2.27%
75th Percentile £592 £588 £575
90th Percentile £675 £650 £650
England median daily rate £525 £525 £525
% change year-on-year - - +10.53%
Number of hourly rates quoted 85 39 54
10th Percentile - £17.50 £11.36
25th Percentile £10.95 £29.30 £12.02
Median hourly rate £12.84 £39.60 £18.70
Median % change year-on-year -67.58% +111.76% +8.88%
75th Percentile £26.66 £49.19 £28.31
90th Percentile £48.75 £69.60 £51.46
England median hourly rate £22.04 £37.50 £27.25
% change year-on-year -41.24% +37.61% +29.76%

SLA
Job Vacancy Trend in the North of England

Job postings citing SLA as a proportion of all IT jobs advertised in the North of England.

Job vacancy trend for SLA in the North of England

SLA
Contractor Daily Rate Trend in the North of England

3-month moving average daily rate quoted in jobs citing SLA in the North of England.

Daily rate trend for SLA in the North of England

SLA
Daily Rate Histogram in the North of England

Daily rate distribution for jobs citing SLA in the North of England over the 6 months to 8 May 2024.

Daily rate histogram for SLA in the North of England

SLA
Contractor Hourly Rate Trend in the North of England

3-month moving average hourly rates quoted in jobs citing SLA in the North of England.

Hourly rate trend for SLA in the North of England

SLA
Contract Job Locations in the North of England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the North of England region over the 6 months to 8 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
North West +46 100 £520 +11.53% 56
Yorkshire -6 35 £425 +61.90% 29
North East +13 1 - - 11
SLA
England

SLA
Co-occurring Skills and Capabilities in the North of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (2.94%) Microsoft Exchange
2 2 (1.47%) SharePoint
3 1 (0.74%) Alfresco
Applications
1 25 (18.38%) Microsoft Office
2 19 (13.97%) Microsoft Excel
3 9 (6.62%) Microsoft PowerPoint
4 2 (1.47%) Spreadsheet
Cloud Services
1 18 (13.24%) Microsoft 365
2 8 (5.88%) OneDrive
3 4 (2.94%) AWS
4 2 (1.47%) Azure
5 1 (0.74%) Entra ID
5 1 (0.74%) IaaS
Communications & Networking
1 7 (5.15%) Firewall
2 2 (1.47%) SD-WAN
2 2 (1.47%) WAN
3 1 (0.74%) LAN
3 1 (0.74%) Radio Access Network
3 1 (0.74%) Remote Desktop
3 1 (0.74%) SMS
3 1 (0.74%) TCP/IP
Database & Business Intelligence
1 3 (2.21%) PostgreSQL
Development Applications
1 3 (2.21%) Mocha
2 2 (1.47%) Git
3 1 (0.74%) Cypress.io
3 1 (0.74%) GoCD
General
1 75 (55.15%) Social Skills
2 31 (22.79%) Finance
3 12 (8.82%) Public Sector
4 11 (8.09%) Analytical Skills
5 9 (6.62%) Banking
6 6 (4.41%) Billing
7 3 (2.21%) Presentation Skills
8 1 (0.74%) Automotive
8 1 (0.74%) Police
8 1 (0.74%) Retail
Job Titles
1 48 (35.29%) Service Desk Agent
2 21 (15.44%) Analyst
3 16 (11.76%) Service Analyst
3 16 (11.76%) Service Desk Analyst
4 10 (7.35%) 1st Line Service Desk Analyst
4 10 (7.35%) Lead
4 10 (7.35%) Service Manager
5 8 (5.88%) 3rd Line Engineer
5 8 (5.88%) Delivery Manager
5 8 (5.88%) Service Delivery Manager
6 6 (4.41%) 1st Line Engineer
6 6 (4.41%) 2nd Line Engineer
6 6 (4.41%) Commercial Manager
6 6 (4.41%) Contracts Manager
7 5 (3.68%) Microsoft Engineer
7 5 (3.68%) Support Engineer
8 4 (2.94%) 1st/2nd Line Support Engineer
8 4 (2.94%) 2nd Line Support
8 4 (2.94%) 2nd Line Support Engineer
8 4 (2.94%) Network Engineer
Libraries, Frameworks & Software Standards
1 4 (2.94%) Jest
1 4 (2.94%) React
2 3 (2.21%) Redux
3 2 (1.47%) Node.js
4 1 (0.74%) Software Packaging
4 1 (0.74%) Spring Boot
Miscellaneous
1 6 (4.41%) Public Cloud
2 4 (2.94%) Management Information System
3 2 (1.47%) NHS
4 1 (0.74%) CCTV
4 1 (0.74%) Social Media
Operating Systems
1 29 (21.32%) Windows
2 19 (13.97%) Windows 10
3 6 (4.41%) Apple iOS
3 6 (4.41%) Mac OS
4 1 (0.74%) Mac OS X
Processes & Methodologies
1 83 (61.03%) Customer Service
2 61 (44.85%) Problem-Solving
3 21 (15.44%) Service Delivery
4 18 (13.24%) Time Management
5 15 (11.03%) Decision-Making
5 15 (11.03%) Stakeholder Management
6 10 (7.35%) Business Case
7 9 (6.62%) People Management
8 8 (5.88%) Customer Experience
8 8 (5.88%) ITIL
9 7 (5.15%) Fault Management
9 7 (5.15%) Service Management
10 6 (4.41%) Agile
10 6 (4.41%) Asset Management
10 6 (4.41%) Change Control
10 6 (4.41%) Contract Management
10 6 (4.41%) Incident Management
10 6 (4.41%) Inventory Management
10 6 (4.41%) Software Deployment
11 5 (3.68%) Root Cause Analysis
Programming Languages
1 2 (1.47%) Java
2 1 (0.74%) JavaScript
2 1 (0.74%) TypeScript
Qualifications
1 31 (22.79%) Security Cleared
2 28 (20.59%) SC Cleared
3 4 (2.94%) CCNP
3 4 (2.94%) Cisco Certification
4 2 (1.47%) CCNA
4 2 (1.47%) ITIL Certification
5 1 (0.74%) Degree
5 1 (0.74%) DV Cleared
Quality Assurance & Compliance
1 9 (6.62%) Disclosure Scotland
2 3 (2.21%) QA
System Software
1 14 (10.29%) Active Directory
2 5 (3.68%) Hyper-V
2 5 (3.68%) VMware Infrastructure
Systems Management
1 8 (5.88%) Microsoft Intune
2 7 (5.15%) SCCM
3 6 (4.41%) Systems Management Server (SMS)
4 3 (2.21%) Kubernetes
5 1 (0.74%) Active Directory Federation Services
5 1 (0.74%) Single Sign-On
Vendors
1 39 (28.68%) Microsoft
2 16 (11.76%) ServiceNow
3 7 (5.15%) Apple
4 5 (3.68%) VMware
5 4 (2.94%) Cisco
5 4 (2.94%) Meraki
6 3 (2.21%) Veeam
7 1 (0.74%) Ericsson
7 1 (0.74%) Huawei
7 1 (0.74%) Nokia
7 1 (0.74%) SAP