The table below looks at the statistics for Incident Management skills in IT contracts advertised for the North West region. Included is a guide to the average contractor rates offered in IT contracts that have cited Incident Management over the 3 months to 29 May 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
29 May 2015
Same period 2014 Same period 2013
Incident Management
Rank 98 104 91
Rank change year-on-year
+6 -13
Contract jobs citing Incident Management 53 30 30
As % of all contract IT jobs located in the North West 1.47% 0.97% 1.27%
As % of the Processes & Methodologies category 1.91% 1.34% 1.73%
Number of daily rates quoted 7 10 11
Average daily rate
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of your Daily Rate
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£135 £164 £325
Average daily rate % change year-on-year
-17.43% -49.69%
90% offered a daily rate of more than £94 £114 £82
10% offered a daily rate of more than £416 £475 £415
UK excluding London average daily rate £325 £300 £300
% change year-on-year
+8.33% -
Number of hourly rates quoted 20 4 5
Average hourly rate £15.50 £17.60 £13.00
Average hourly rate % change year-on-year
-11.90% +35.34%
90% offered a hourly rate of more than £11.90 £13.48 £10.00
10% offered a hourly rate of more than £17.70 £21.81 £13.25
UK excluding London average hourly rate £15.00 £18.85 £13.13
% change year-on-year
-20.40% +43.58%
Incident Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the North West region.

Processes & Methodologies Category
North West
Contract IT job ads with a match in the
Processes & Methodologies category
2770 2245 1732
As % of all contract IT jobs located in the North West 76.67% 72.28% 73.17%
Number of daily rates quoted 1604 1179 849
Average daily rate £393 £388 £350
Average daily rate % change year-on-year
+1.29% +10.71%
90% offered a daily rate of more than £275 £250 £239
10% offered a daily rate of more than £550 £550 £475
UK excluding London average daily rate £388 £375 £365
% change year-on-year
+3.33% +2.73%
Number of hourly rates quoted 135 113 86
Average hourly rate £35.00 £30.00 £20.50
Average hourly rate % change year-on-year
+16.66% +46.34%
90% offered a hourly rate of more than £14.50 £14.16 £12.92
10% offered a hourly rate of more than £60.00 £45.00 £45.00
UK excluding London average hourly rate £30.00 £30.00 £32.00
% change year-on-year
- -6.25%

Incident Management
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of IT contractor jobs citing Incident Management across the North West region as a proportion of the total demand within the Processes & Methodologies category.

Incident Management Jobs Demand Trend in the North West

Incident Management
Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Incident Management across the North West region.

Incident Management Daily Rate Trend in the North West

Incident Management
Daily Rate Histogram in the North West

This chart provides a histogram of daily rates quoted in contract IT jobs citing Incident Management across the North West region over the 3 months to 29 May 2015.

Incident Management Daily Rate Histogram in the North West

Incident Management
Hourly Rate Trend in the North West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Incident Management across the North West region.

Incident Management Hourly Rate Trend in the North West

Incident Management
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Incident Management within the North West region over the 3 months to 29 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +2 23 £115 -29.66% 15
Cheshire +4 22 £400 +73.91% 3
Merseyside -10 3 £366 - 1
Lancashire +9 2 - - 1
Cumbria - 2 - -
Incident Management
England

Incident Management
Top 30 Related IT Skills in the North West

For the 6 months to 29 May 2015, IT contractor jobs across the North West region citing Incident Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Incident Management.

1 47 (51.65%) Windows
2 37 (40.66%) ITIL
3 30 (32.97%) Security Cleared
4 23 (25.27%) Microsoft
5 22 (24.18%) SLA
5 22 (24.18%) SC Cleared
6 17 (18.68%) MS Office
7 16 (17.58%) MS Excel
8 15 (16.48%) HTML
9 14 (15.38%) Active Directory
9 14 (15.38%) Citrix
9 14 (15.38%) Microsoft Certification
9 14 (15.38%) Service Management
10 13 (14.29%) Internet
11 12 (13.19%) Windows 7
11 12 (13.19%) MCITP
11 12 (13.19%) Problem Management
12 11 (12.09%) DNS
12 11 (12.09%) DHCP
13 10 (10.99%) Windows XP
13 10 (10.99%) Change Management
14 9 (9.89%) Law
15 8 (8.79%) Legal
15 8 (8.79%) A+ Certification
15 8 (8.79%) MCDST
15 8 (8.79%) MOS
15 8 (8.79%) Document Management
15 8 (8.79%) XenApp
15 8 (8.79%) ITIL V3
16 7 (7.69%) XenDesktop

Incident Management
Top Related IT Skills in the North West by Category

For the 6 months to 29 May 2015, IT contractor jobs across the North West region citing Incident Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Incident Management. Up to 20 skills are shown per category.

Application Platforms
1 3 (3.30%) Exstream Dialogue
1 3 (3.30%) CICS
1 3 (3.30%) MS Exchange
2 2 (2.20%) SharePoint
3 1 (1.10%) IBM Notes
3 1 (1.10%) Lync
3 1 (1.10%) Exchange Server 2010
3 1 (1.10%) SharePoint 2010
3 1 (1.10%) Exchange Server 2007
Applications
1 17 (18.68%) MS Office
2 16 (17.58%) MS Excel
3 1 (1.10%) MS Project
Business Applications
1 3 (3.30%) Exstream
2 1 (1.10%) SAP FI
2 1 (1.10%) SAP Oil and Gas
Cloud Services
1 1 (1.10%) Google Apps
Communications & Networking
1 13 (14.29%) Internet
2 11 (12.09%) DNS
2 11 (12.09%) DHCP
3 6 (6.59%) Broadband
4 5 (5.49%) TCP/IP
5 2 (2.20%) Intranet
6 1 (1.10%) LAN
6 1 (1.10%) VoIP
6 1 (1.10%) WAN
Database & Business Intelligence
1 1 (1.10%) DB2
1 1 (1.10%) DTS
1 1 (1.10%) Cognos Powerplay
1 1 (1.10%) Cognos Impromptu
1 1 (1.10%) ReportNet
1 1 (1.10%) Oracle Database 10g
1 1 (1.10%) Oracle Database
1 1 (1.10%) Cognos Transformer
1 1 (1.10%) Oracle Database 11g
1 1 (1.10%) SQL Server Integration Services
Development Applications
1 2 (2.20%) Git (software)
1 2 (2.20%) Subversion
General
1 9 (9.89%) Law
2 8 (8.79%) Legal
3 4 (4.40%) Finance
4 3 (3.30%) Banking
5 2 (2.20%) Pharmaceutical
5 2 (2.20%) Billing
6 1 (1.10%) Manufacturing
6 1 (1.10%) Telecoms
6 1 (1.10%) Local Government
6 1 (1.10%) Investment Banking
6 1 (1.10%) General Ledger
Job Titles
1 38 (41.76%) Analyst
2 27 (29.67%) Service Analyst
2 27 (29.67%) Service Desk Analyst
3 14 (15.38%) 1st Line Support
4 10 (10.99%) Support Engineer
4 10 (10.99%) Desktop Support
4 10 (10.99%) Team Leader
5 8 (8.79%) Support Analyst
5 8 (8.79%) Technical Team Leader
5 8 (8.79%) Service Desk Team Leader
6 6 (6.59%) Service Manager
7 5 (5.49%) IT Support Engineer
7 5 (5.49%) IT Support
8 3 (3.30%) Help Desk Support
8 3 (3.30%) Service Desk Manager
8 3 (3.30%) Incident Manager
9 2 (2.20%) Security Manager
9 2 (2.20%) 1st Line Support Analyst
9 2 (2.20%) Citrix Engineer
9 2 (2.20%) Problem Manager
Libraries, Frameworks & Software Standards
1 15 (16.48%) HTML
2 2 (2.20%) Java EE
2 2 (2.20%) JSON
2 2 (2.20%) jQuery
2 2 (2.20%) HTML5
2 2 (2.20%) AngularJS
2 2 (2.20%) WSDL
2 2 (2.20%) Web Services
2 2 (2.20%) XML
3 1 (1.10%) ASP.NET
3 1 (1.10%) .NET
Miscellaneous
1 6 (6.59%) iPhone
1 6 (6.59%) iPad
1 6 (6.59%) Smartphone
1 6 (6.59%) Blackberry
2 5 (5.49%) Device Driver
3 4 (4.40%) Mainframe
4 3 (3.30%) Analytical Skills
5 2 (2.20%) Mathematics
5 2 (2.20%) Management Information System
6 1 (1.10%) GIS
6 1 (1.10%) AS400
6 1 (1.10%) Cryptography
6 1 (1.10%) SecurID
6 1 (1.10%) Data Structures
6 1 (1.10%) Data Centre
Operating Systems
1 47 (51.65%) Windows
2 12 (13.19%) Windows 7
3 10 (10.99%) Windows XP
4 4 (4.40%) Windows NT
5 3 (3.30%) Linux
6 2 (2.20%) Windows Vista
6 2 (2.20%) Mac OS
6 2 (2.20%) UNIX
6 2 (2.20%) AIX
7 1 (1.10%) Windows Server 2003
7 1 (1.10%) Windows Server 2008
7 1 (1.10%) Windows Server 2012
Processes & Methodologies
1 37 (40.66%) ITIL
2 14 (15.38%) Service Management
3 12 (13.19%) Problem Management
4 10 (10.99%) Change Management
5 8 (8.79%) Document Management
5 8 (8.79%) ITIL V3
6 5 (5.49%) Service Delivery
7 3 (3.30%) Disaster Recovery
7 3 (3.30%) Risk Management
7 3 (3.30%) Stakeholder Management
7 3 (3.30%) PRINCE2
7 3 (3.30%) Supplier Management
8 2 (2.20%) Capacity Management
8 2 (2.20%) Stakeholder Engagement
8 2 (2.20%) SDLC
8 2 (2.20%) Software Engineering
8 2 (2.20%) Release Management
8 2 (2.20%) Waterfall
8 2 (2.20%) BDD
8 2 (2.20%) Continuous Integration
Programming Languages
1 2 (2.20%) Java
1 2 (2.20%) JavaScript
1 2 (2.20%) C
1 2 (2.20%) C++
1 2 (2.20%) Objective-C
2 1 (1.10%) SQL
2 1 (1.10%) VBScript
2 1 (1.10%) VB
2 1 (1.10%) PowerShell
Qualifications
1 30 (32.97%) Security Cleared
2 22 (24.18%) SC Cleared
3 14 (15.38%) Microsoft Certification
4 12 (13.19%) MCITP
5 8 (8.79%) A+ Certification
5 8 (8.79%) MCDST
5 8 (8.79%) MOS
6 3 (3.30%) MCSA
7 2 (2.20%) ITIL Foundation Certificate
7 2 (2.20%) Degree
8 1 (1.10%) MCP
8 1 (1.10%) ITIL Certification
8 1 (1.10%) ISEB
Quality Assurance & Compliance
1 22 (24.18%) SLA
2 1 (1.10%) Sarbanes-Oxley
2 1 (1.10%) QA
System Software
1 14 (15.38%) Active Directory
2 8 (8.79%) XenApp
3 7 (7.69%) XenDesktop
4 2 (2.20%) VMware Infrastructure
4 2 (2.20%) XenServer
4 2 (2.20%) Microsoft App-V
5 1 (1.10%) VMware ESXi
5 1 (1.10%) vSphere
Systems Management
1 1 (1.10%) Oracle RMAN
1 1 (1.10%) HP Quality Center
Vendors
1 23 (25.27%) Microsoft
2 14 (15.38%) Citrix
3 3 (3.30%) VMware
3 3 (3.30%) HP
4 2 (2.20%) SAP
5 1 (1.10%) AppSense
5 1 (1.10%) Teradata
5 1 (1.10%) Oracle
5 1 (1.10%) Cognos
5 1 (1.10%) Remedy
5 1 (1.10%) Lotus
5 1 (1.10%) IBM
5 1 (1.10%) Google
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