The table below looks at the statistics for the Service Analyst role in IT contracts advertised for the North West region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Analyst in their job title over the 3 months to 21 October 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
21 Oct 2014
Same period 2013 Same period 2012
Service Analyst
Rank 66 102 102
Rank change year-on-year
+36 0
Contract jobs requiring a Service Analyst 80 24 36
As % of all contract IT jobs located in the North West 2.49% 0.84% 1.13%
As % of the Job Titles category 2.73% 0.92% 1.22%
Number of daily rates quoted 32 6 11
Average daily rate
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£110 £230 £110
Average daily rate % change year-on-year
-52.17% +109.09%
UK excluding London average daily rate £132 £115 £110
% change year-on-year
+14.78% +4.54%
Number of hourly rates quoted 24 8 6
Average hourly rate £11.00 £12.50 £11.88
Average hourly rate % change year-on-year
-12.00% +5.26%
90% offered a hourly rate of more than £10.00 £8.50 £9.99
10% offered a hourly rate of more than £15.00 £17.05 £14.50
UK excluding London average hourly rate £12.50 £12.50 £14.00
% change year-on-year
- -10.71%
Service Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
North West
Contract IT job ads with a match in the
Job Titles category
2927 2619 2944
As % of all contract IT jobs located in the North West 91.10% 91.80% 92.29%
Number of daily rates quoted 1711 1297 1478
Average daily rate £360 £333 £338
Average daily rate % change year-on-year
+8.27% -1.48%
90% offered a daily rate of more than £213 £225 £220
10% offered a daily rate of more than £518 £490 £475
UK excluding London average daily rate £363 £350 £350
% change year-on-year
+3.57% -
Number of hourly rates quoted 176 206 189
Average hourly rate £16.08 £17.50 £17.50
Average hourly rate % change year-on-year
-8.11% -
90% offered a hourly rate of more than £10.00 £10.50 £11.50
10% offered a hourly rate of more than £45.70 £37.60 £37.50
UK excluding London average hourly rate £16.50 £16.50 £17.50
% change year-on-year
- -5.71%

Service Analyst
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of IT contractor jobs citing Service Analyst in the job title across the North West region as a proportion of the total demand within the Job Titles category.

Service Analyst Jobs Demand Trend in the North West

Service Analyst
Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Analyst across the North West region.

Service Analyst Daily Rate Trend in the North West

Service Analyst
Daily Rate Histogram in the North West

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Analyst across the North West region over the 3 months to 21 October 2014.

Service Analyst Daily Rate Histogram in the North West

Service Analyst
Hourly Rate Trend in the North West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Analyst across the North West region.

Service Analyst Hourly Rate Trend in the North West

Service Analyst
Hourly Rate Histogram in the North West

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Analyst across the North West region over the 3 months to 21 October 2014.

Service Analyst Hourly Rate Histogram in the North West

Service Analyst
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Analyst within the North West region over the 3 months to 21 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cheshire +30 33 £110 -70.66%
Manchester +9 31 £128 +6.25% 6
Merseyside - 10 £295 - 2
Lancashire -9 5 £550 +111.53%
Service Analyst
England

Service Analyst
Top 30 Related IT Skills in the North West

For the 6 months to 21 October 2014, IT contractor jobs across the North West region that cited Service Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Analyst in their job title.

1 57 (49.57%) ITIL
2 48 (41.74%) Windows
3 44 (38.26%) Microsoft
4 42 (36.52%) MS Office
5 36 (31.30%) Service Management
6 35 (30.43%) SLA
7 28 (24.35%) MS Excel
8 26 (22.61%) Active Directory
9 20 (17.39%) HP
10 18 (15.65%) Finance
10 18 (15.65%) Security Cleared
10 18 (15.65%) Windows 7
11 17 (14.78%) Lotus
11 17 (14.78%) IBM Notes
12 16 (13.91%) MCP
12 16 (13.91%) OpenView
12 16 (13.91%) Systems Management Server (SMS)
12 16 (13.91%) SC Cleared
13 15 (13.04%) Incident Management
13 15 (13.04%) Windows XP
14 11 (9.57%) ITSM
14 11 (9.57%) Telecoms
15 9 (7.83%) CA
15 9 (7.83%) Migration
15 9 (7.83%) ServiceNow
16 8 (6.96%) Citrix
17 7 (6.09%) MS Exchange
17 7 (6.09%) TCP/IP
17 7 (6.09%) Analytical Skills
17 7 (6.09%) Performance Metrics

Service Analyst
Top Related IT Skills in the North West by Category

For the 6 months to 21 October 2014, IT contractor jobs across the North West region that cited Service Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 17 (14.78%) IBM Notes
2 7 (6.09%) MS Exchange
3 5 (4.35%) CICS
4 2 (1.74%) SharePoint
4 2 (1.74%) Lync
5 1 (0.87%) Exchange Server 2010
5 1 (0.87%) Exchange Server 2003
5 1 (0.87%) WorkSite
Applications
1 42 (36.52%) MS Office
2 28 (24.35%) MS Excel
3 1 (0.87%) MS PowerPoint
Business Applications
1 1 (0.87%) assyst
Cloud Services
1 3 (2.61%) SaaS
2 1 (0.87%) Office 365
Communications & Networking
1 7 (6.09%) TCP/IP
2 4 (3.48%) VPN
2 4 (3.48%) VoIP
3 2 (1.74%) Intranet
3 2 (1.74%) Internet
3 2 (1.74%) Wireless
4 1 (0.87%) SAN
4 1 (0.87%) 3G
4 1 (0.87%) Wi-Fi
4 1 (0.87%) WAN
4 1 (0.87%) HTTP
4 1 (0.87%) Broadband
4 1 (0.87%) LAN
4 1 (0.87%) SMS
Database & Business Intelligence
1 1 (0.87%) SQL Server
1 1 (0.87%) EDRMS
General
1 18 (15.65%) Finance
2 11 (9.57%) Telecoms
3 5 (4.35%) Banking
4 3 (2.61%) Legal
5 2 (1.74%) Manufacturing
5 2 (1.74%) Retail
5 2 (1.74%) Retail Banking
Libraries, Frameworks & Software Standards
1 2 (1.74%) Middleware
Miscellaneous
1 7 (6.09%) Analytical Skills
1 7 (6.09%) Performance Metrics
2 5 (4.35%) Blackberry
3 2 (1.74%) Management Information System
3 2 (1.74%) Thin Client
3 2 (1.74%) Fat Client
4 1 (0.87%) iPhone
4 1 (0.87%) iPad
4 1 (0.87%) NHS
4 1 (0.87%) Replication
4 1 (0.87%) IVR
4 1 (0.87%) Mathematics
4 1 (0.87%) Life Science
Operating Systems
1 48 (41.74%) Windows
2 18 (15.65%) Windows 7
3 15 (13.04%) Windows XP
4 5 (4.35%) Windows NT
5 4 (3.48%) Windows Server 2008
6 2 (1.74%) Windows Server 2012
6 2 (1.74%) UNIX
7 1 (0.87%) Windows 2000
7 1 (0.87%) Mac OS X
7 1 (0.87%) Windows Server 2003
7 1 (0.87%) Windows Vista
7 1 (0.87%) Android
7 1 (0.87%) Apple iOS
Processes & Methodologies
1 57 (49.57%) ITIL
2 36 (31.30%) Service Management
3 15 (13.04%) Incident Management
4 11 (9.57%) ITSM
5 9 (7.83%) Migration
6 5 (4.35%) Problem Management
6 5 (4.35%) Service Delivery
7 3 (2.61%) CMMI
7 3 (2.61%) Continuous Improvement
7 3 (2.61%) Root Cause Analysis
7 3 (2.61%) Procure-to-pay
7 3 (2.61%) Mentoring
7 3 (2.61%) Coaching
8 2 (1.74%) Performance Improvement
8 2 (1.74%) Service Desk Management
8 2 (1.74%) Change Management
8 2 (1.74%) Disaster Recovery
9 1 (0.87%) CRM
9 1 (0.87%) Business Intelligence
9 1 (0.87%) Benchmarking
Programming Languages
1 4 (3.48%) SQL
2 2 (1.74%) C
Qualifications
1 18 (15.65%) Security Cleared
2 16 (13.91%) SC Cleared
2 16 (13.91%) MCP
3 4 (3.48%) Microsoft Certification
3 4 (3.48%) ITIL Foundation Certificate
4 2 (1.74%) ITIL Certification
5 1 (0.87%) MCITP
5 1 (0.87%) MCSE
5 1 (0.87%) MCSA
Quality Assurance & Compliance
1 35 (30.43%) SLA
2 2 (1.74%) QA
System Software
1 26 (22.61%) Active Directory
2 1 (0.87%) VMware Infrastructure
2 1 (0.87%) Hyper-V
2 1 (0.87%) XenDesktop
Systems Management
1 16 (13.91%) OpenView
1 16 (13.91%) Systems Management Server (SMS)
Vendors
1 44 (38.26%) Microsoft
2 20 (17.39%) HP
3 17 (14.78%) Lotus
4 9 (7.83%) ServiceNow
4 9 (7.83%) CA
5 8 (6.96%) Citrix
6 4 (3.48%) SAP
7 3 (2.61%) LANDesk
7 3 (2.61%) VMware
8 2 (1.74%) Oracle
9 1 (0.87%) Sun
9 1 (0.87%) NetApp
9 1 (0.87%) SIMUL8
9 1 (0.87%) McAfee
9 1 (0.87%) Meru Networks
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