The table below looks at the statistics for the Service Analyst role in IT contracts advertised for the North West region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Analyst in their job title over the 3 months to 30 June 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
30 Jun 2015
Same period 2014 Same period 2013
Service Analyst
Rank 84 100 99
Rank change year-on-year
+16 -1
Contract jobs requiring a Service Analyst 71 35 29
As % of all contract IT jobs located in the North West 1.91% 1.14% 1.19%
As % of the Job Titles category 2.05% 1.22% 1.28%
Number of daily rates quoted 25 17 6
Average daily rate
Keep up to 90%
of your Daily Rate
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£173 £120 £121
Average daily rate % change year-on-year
+43.75% -1.03%
90% offered a daily rate of more than £112 £100 £78
10% offered a daily rate of more than £325 £175 £150
UK excluding London average daily rate £150 £150 £120
% change year-on-year
- +25.00%
Number of hourly rates quoted 23 11 11
Average hourly rate £14.50 £15.00 £12.50
Average hourly rate % change year-on-year
-3.33% +20.00%
90% offered a hourly rate of more than £10.70 £12.50 £11.50
10% offered a hourly rate of more than £16.40 £15.50 £13.50
UK excluding London average hourly rate £13.00 £14.00 £12.50
% change year-on-year
-7.14% +12.00%
Service Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
North West
Contract IT job ads with a match in the
Job Titles category
3466 2863 2269
As % of all contract IT jobs located in the North West 93.27% 93.41% 92.99%
Number of daily rates quoted 2022 1554 1074
Average daily rate £375 £350 £338
Average daily rate % change year-on-year
+7.14% +3.70%
90% offered a daily rate of more than £230 £218 £213
10% offered a daily rate of more than £525 £525 £475
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 183 165 174
Average hourly rate £16.50 £16.50 £17.50
Average hourly rate % change year-on-year
- -5.71%
90% offered a hourly rate of more than £11.50 £11.00 £11.50
10% offered a hourly rate of more than £47.39 £40.00 £40.00
UK excluding London average hourly rate £16.25 £16.50 £17.50
% change year-on-year
-1.51% -5.71%

Service Analyst
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of IT contractor jobs citing Service Analyst in the job title across the North West region as a proportion of the total demand within the Job Titles category.

Service Analyst Jobs Demand Trend in the North West

Service Analyst
Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Analyst across the North West region.

Service Analyst Daily Rate Trend in the North West

Service Analyst
Daily Rate Histogram in the North West

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Analyst across the North West region over the 3 months to 30 June 2015.

Service Analyst Daily Rate Histogram in the North West

Service Analyst
Hourly Rate Trend in the North West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Analyst across the North West region.

Service Analyst Hourly Rate Trend in the North West

Service Analyst
Hourly Rate Histogram in the North West

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Analyst across the North West region over the 3 months to 30 June 2015.

Service Analyst Hourly Rate Histogram in the North West

Service Analyst
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Analyst within the North West region over the 3 months to 30 June 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +10 44 £175 +45.83% 7
Cheshire 0 22 £110 +10.00% 5
Merseyside -15 3 £143 -
Lancashire +7 2 £165 -
Service Analyst
England

Service Analyst
Top 30 Related IT Skills in the North West

For the 6 months to 30 June 2015, IT contractor jobs across the North West region that cited Service Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Analyst in their job title.

1 68 (59.13%) Windows
2 67 (58.26%) ITIL
3 54 (46.96%) MS Office
4 50 (43.48%) Microsoft
5 40 (34.78%) SLA
6 38 (33.04%) MS Excel
7 37 (32.17%) Active Directory
8 33 (28.70%) Incident Management
9 32 (27.83%) Windows 7
10 27 (23.48%) Service Management
11 25 (21.74%) Windows XP
12 13 (11.30%) HP
13 12 (10.43%) Microsoft Certification
14 11 (9.57%) Citrix
15 10 (8.70%) OpenView
15 10 (8.70%) MCP
15 10 (8.70%) Finance
15 10 (8.70%) Security Cleared
16 9 (7.83%) DHCP
16 9 (7.83%) TCP/IP
16 9 (7.83%) DNS
17 8 (6.96%) IBM Notes
17 8 (6.96%) Windows Server 2003
17 8 (6.96%) Lotus
17 8 (6.96%) Internet
17 8 (6.96%) German Language
18 7 (6.09%) SC Cleared
18 7 (6.09%) Systems Management Server (SMS)
18 7 (6.09%) Service Delivery
19 6 (5.22%) Legal

Service Analyst
Top Related IT Skills in the North West by Category

For the 6 months to 30 June 2015, IT contractor jobs across the North West region that cited Service Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 8 (6.96%) IBM Notes
2 4 (3.48%) CICS
3 3 (2.61%) MS Exchange
4 2 (1.74%) SharePoint
5 1 (0.87%) Blackberry Enterprise Server
5 1 (0.87%) WorkSite
5 1 (0.87%) Lync
Applications
1 54 (46.96%) MS Office
2 38 (33.04%) MS Excel
3 2 (1.74%) MS Visio
4 1 (0.87%) MS PowerPoint
4 1 (0.87%) MS Project
Business Applications
1 1 (0.87%) Oracle Financials
1 1 (0.87%) Oracle EBS
1 1 (0.87%) Remedy ITSM
Cloud Services
1 2 (1.74%) Google Apps
2 1 (0.87%) Office 365
Communications & Networking
1 9 (7.83%) DHCP
1 9 (7.83%) TCP/IP
1 9 (7.83%) DNS
2 8 (6.96%) Internet
3 4 (3.48%) SAN
3 4 (3.48%) Intranet
4 3 (2.61%) Broadband
5 2 (1.74%) LAN
6 1 (0.87%) VoIP
6 1 (0.87%) WAN
6 1 (0.87%) VPN
6 1 (0.87%) Wi-Fi
6 1 (0.87%) Wireless
6 1 (0.87%) IP Telephony
6 1 (0.87%) Cisco IOS
Database & Business Intelligence
1 2 (1.74%) Oracle Database
2 1 (0.87%) SQL Server
2 1 (0.87%) Oracle Reports
2 1 (0.87%) Oracle Discoverer
General
1 10 (8.70%) Finance
2 8 (6.96%) German Language
3 6 (5.22%) Legal
4 5 (4.35%) Dutch Language
4 5 (4.35%) French Language
4 5 (4.35%) Russian Language
5 3 (2.61%) Italian Language
5 3 (2.61%) Portuguese Language
6 2 (1.74%) Manufacturing
6 2 (1.74%) Turkish Language
7 1 (0.87%) Telecoms
7 1 (0.87%) Spanish Language
7 1 (0.87%) Banking
7 1 (0.87%) Billing
Libraries, Frameworks & Software Standards
1 6 (5.22%) HTML
2 1 (0.87%) Natural Language Processing
Miscellaneous
1 6 (5.22%) Blackberry
1 6 (5.22%) Device Driver
2 4 (3.48%) Management Information System
2 4 (3.48%) Analytical Skills
3 3 (2.61%) Smartphone
3 3 (2.61%) iPhone
3 3 (2.61%) iPad
4 2 (1.74%) Mathematics
4 2 (1.74%) Life Science
4 2 (1.74%) CMDB
5 1 (0.87%) Fat Client
5 1 (0.87%) Video Conferencing
5 1 (0.87%) Computer Science
5 1 (0.87%) Mobile Computing
5 1 (0.87%) PDA
5 1 (0.87%) Handset
5 1 (0.87%) Thin Client
5 1 (0.87%) Mainframe
5 1 (0.87%) Data Centre
Operating Systems
1 68 (59.13%) Windows
2 32 (27.83%) Windows 7
3 25 (21.74%) Windows XP
4 8 (6.96%) Windows Server 2003
5 5 (4.35%) Windows NT
5 5 (4.35%) Windows Server 2008
6 4 (3.48%) Apple iOS
7 3 (2.61%) Android
8 2 (1.74%) UNIX
9 1 (0.87%) Windows Mobile
9 1 (0.87%) Windows Vista
9 1 (0.87%) Mac OS X
9 1 (0.87%) Windows 8
9 1 (0.87%) Windows 2000 Server
9 1 (0.87%) Mac OS
Processes & Methodologies
1 67 (58.26%) ITIL
2 33 (28.70%) Incident Management
3 27 (23.48%) Service Management
4 7 (6.09%) Service Delivery
5 6 (5.22%) PRINCE2
6 5 (4.35%) Change Management
6 5 (4.35%) Project Management
7 4 (3.48%) Configuration Management
7 4 (3.48%) Continuous Improvement
7 4 (3.48%) ITSM
8 3 (2.61%) Risk Management
8 3 (2.61%) Validation
8 3 (2.61%) Problem Management
8 3 (2.61%) Transition Management
9 2 (1.74%) Server Monitoring
9 2 (1.74%) Mentoring
9 2 (1.74%) Coaching
9 2 (1.74%) Knowledge Management
9 2 (1.74%) Disaster Recovery
10 1 (0.87%) CRM
Programming Languages
1 6 (5.22%) SQL
2 2 (1.74%) VBA
Qualifications
1 12 (10.43%) Microsoft Certification
2 10 (8.70%) MCP
2 10 (8.70%) Security Cleared
3 7 (6.09%) SC Cleared
4 6 (5.22%) ITIL Certification
5 5 (4.35%) ITIL Foundation Certificate
6 4 (3.48%) VMware Certified Professional (VCP)
6 4 (3.48%) CCNA
6 4 (3.48%) CCA
6 4 (3.48%) Citrix Certification
6 4 (3.48%) Cisco Certification
7 3 (2.61%) MCITP
8 2 (1.74%) PRINCE2 Certification
9 1 (0.87%) A+ Certification
9 1 (0.87%) Oracle Certification
9 1 (0.87%) Degree
9 1 (0.87%) MCDST
9 1 (0.87%) DV Cleared
Quality Assurance & Compliance
1 40 (34.78%) SLA
2 1 (0.87%) ISO/IEC 27001
2 1 (0.87%) QA
System Software
1 37 (32.17%) Active Directory
2 5 (4.35%) VMware Infrastructure
3 4 (3.48%) Hyper-V
4 3 (2.61%) XenApp
4 3 (2.61%) XenDesktop
5 1 (0.87%) BitLocker
Systems Management
1 10 (8.70%) OpenView
2 7 (6.09%) Systems Management Server (SMS)
3 6 (5.22%) SCCM
4 4 (3.48%) SCOM
4 4 (3.48%) Backup Exec
5 1 (0.87%) OVSD
5 1 (0.87%) Norton AntiVirus
5 1 (0.87%) HP Data Protector
Vendors
1 50 (43.48%) Microsoft
2 13 (11.30%) HP
3 11 (9.57%) Citrix
4 8 (6.96%) Lotus
5 6 (5.22%) Symantec
6 5 (4.35%) McAfee
6 5 (4.35%) VMware
7 4 (3.48%) Sophos
7 4 (3.48%) Oracle
8 2 (1.74%) Apple
8 2 (1.74%) Remedy
8 2 (1.74%) Google
9 1 (0.87%) Polycom
9 1 (0.87%) Facebook
9 1 (0.87%) Twitter
9 1 (0.87%) Wyse
9 1 (0.87%) Business Objects
9 1 (0.87%) Cisco
9 1 (0.87%) Interwoven
9 1 (0.87%) Avaya
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