The table below looks at the statistics for Customer Engagement skills in IT contracts advertised for the England region. Included is a guide to the contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 3 May 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
3 May 2016
Same period 2015 Same period 2014
Customer Engagement
Rank 506 509 486
Rank change year-on-year
+3 -23
Contract jobs citing Customer Engagement 115 91 117
As % of all contract IT jobs located in England 0.23% 0.18% 0.23%
As % of the Processes & Methodologies category 0.28% 0.23% 0.30%
Number of daily rates quoted 81 53 53
Median daily rate £425 £400 £375
Median daily rate % change year-on-year
+6.25% +6.66%
90% offered a daily rate of more than £300 £292 £308
10% offered a daily rate of more than £565 £525 £494
UK excluding London median daily rate £375 £385 £375
% change year-on-year
-2.59% +2.66%
Number of hourly rates quoted 1 0 1
Median hourly rate £39.00 - £18.25
UK excluding London median hourly rate £39.00 - £18.25
Customer Engagement
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the England region.

Processes & Methodologies Category
England
Contract IT job ads with a match in the
Processes & Methodologies category
41638 40050 39311
As % of all contract IT jobs located in England 81.70% 79.08% 77.94%
Number of daily rates quoted 27840 25369 24942
Median daily rate £445 £415 £400
Median daily rate % change year-on-year
+7.22% +3.75%
90% offered a daily rate of more than £300 £285 £275
10% offered a daily rate of more than £600 £575 £575
UK excluding London median daily rate £400 £388 £375
% change year-on-year
+3.22% +3.33%
Number of hourly rates quoted 923 1170 1165
Median hourly rate £32.50 £29.00 £30.00
Median hourly rate % change year-on-year
+12.06% -3.33%
90% offered a hourly rate of more than £12.69 £12.40 £12.50
10% offered a hourly rate of more than £47.91 £47.83 £50.00
UK excluding London median hourly rate £36.00 £31.00 £31.50
% change year-on-year
+16.12% -1.58%

Customer Engagement
Jobs Demand Trend in England

The demand trend of contract jobs across the England region citing Customer Engagement as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in England

Customer Engagement
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement across the England region.

Customer Engagement Daily Rate Trend in England

Customer Engagement
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Customer Engagement across the England region over the 3 months to 3 May 2016.

Customer Engagement Daily Rate Histogram in England

Customer Engagement
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Engagement across the England region.

Customer Engagement Hourly Rate Trend in England

Customer Engagement
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Engagement within the England region over the 3 months to 3 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +15 45 £450 +28.57% 6
London -24 36 £500 +14.94% 20
West Midlands +2 9 £180 - 5
North West -5 7 £425 +32.81% 5
Yorkshire - 6 £348 - 2
South West 0 4 £300 -27.71% 3
North East - 3 £320 -
Customer Engagement
UK

Customer Engagement
Top 30 Related IT Skills in England

For the 6 months to 3 May 2016, IT contractor jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region with a requirement for Customer Engagement.

1 59 (24.38%) ITIL
2 57 (23.55%) Microsoft
3 55 (22.73%) Finance
4 50 (20.66%) Service Management
4 50 (20.66%) Degree
5 45 (18.60%) Windows
6 38 (15.70%) Agile Software Development
7 33 (13.64%) Microsoft Certification
7 33 (13.64%) Stakeholder Management
8 32 (13.22%) Active Directory
8 32 (13.22%) Security Cleared
9 30 (12.40%) MCITP
9 30 (12.40%) MCTS
10 29 (11.98%) Marketing
11 28 (11.57%) Microsoft Azure
11 28 (11.57%) MS Excel
12 26 (10.74%) Project Management
12 26 (10.74%) SC Cleared
13 24 (9.92%) DNS
14 23 (9.50%) SQL
14 23 (9.50%) Presales
15 22 (9.09%) Windows Server
15 22 (9.09%) VMware
15 22 (9.09%) User Experience
16 19 (7.85%) Cisco
17 18 (7.44%) .NET
17 18 (7.44%) Telecoms
18 17 (7.02%) Analytics
18 17 (7.02%) Data Centre
19 16 (6.61%) Server Building

Customer Engagement
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (3.72%) IIS
2 3 (1.24%) CMS
2 3 (1.24%) SharePoint
3 2 (0.83%) MS Exchange
3 2 (0.83%) Oracle Workflow
4 1 (0.41%) Apache
4 1 (0.41%) Apache Pig
4 1 (0.41%) BizTalk Server
4 1 (0.41%) JBoss
4 1 (0.41%) OpenStack
4 1 (0.41%) SAS
4 1 (0.41%) SharePoint Server
4 1 (0.41%) Skype for Business
Applications
1 28 (11.57%) MS Excel
2 15 (6.20%) MS Office
3 6 (2.48%) MS Project
4 4 (1.65%) Photoshop
5 3 (1.24%) Adobe Illustrator
6 2 (0.83%) MS PowerPoint
6 2 (0.83%) SPSS
7 1 (0.41%) Adobe After Effects
7 1 (0.41%) Adobe Premiere
7 1 (0.41%) MS Visio
Business Applications
1 7 (2.89%) Radian6
1 7 (2.89%) WebTrends
2 3 (1.24%) SAP Oil and Gas
3 2 (0.83%) Dynamics CRM
3 2 (0.83%) Oracle Applications
4 1 (0.41%) Remedy ITSM
4 1 (0.41%) SAP CRM
4 1 (0.41%) SAP MM
4 1 (0.41%) SAP SD
Cloud Services
1 28 (11.57%) Microsoft Azure
2 14 (5.79%) Office 365
3 7 (2.89%) Adobe Analytics
4 6 (2.48%) Amazon AWS
5 5 (2.07%) Cloud Computing
6 4 (1.65%) IaaS
7 3 (1.24%) Azure Active Directory
7 3 (1.24%) SoftLayer
8 2 (0.83%) SaaS
9 1 (0.41%) Google Cloud Platform
9 1 (0.41%) Google Compute Engine
9 1 (0.41%) PaaS
Communications & Networking
1 24 (9.92%) DNS
2 16 (6.61%) VPN
3 14 (5.79%) DHCP
3 14 (5.79%) MPLS
4 12 (4.96%) WAN
5 10 (4.13%) Cisco Nexus
5 10 (4.13%) LAN
6 9 (3.72%) BGP
6 9 (3.72%) OSPF
6 9 (3.72%) SSL
7 6 (2.48%) LDAP
8 5 (2.07%) TCP/IP
9 4 (1.65%) Internet
10 3 (1.24%) Bluetooth
10 3 (1.24%) Broadband
10 3 (1.24%) HTTP
10 3 (1.24%) IPv4
10 3 (1.24%) IPv6
10 3 (1.24%) SAN
10 3 (1.24%) WiMAX
Database & Business Intelligence
1 13 (5.37%) SQL Server
2 12 (4.96%) PowerCenter
3 9 (3.72%) SQL Server Reporting Services
4 8 (3.31%) SQL Server Analysis Services
5 7 (2.89%) SQL Server Integration Services
6 6 (2.48%) Microsoft Analysis Services
7 5 (2.07%) Azure SQL Database
7 5 (2.07%) Big Data
8 4 (1.65%) Data Warehouse
8 4 (1.65%) Power BI
9 3 (1.24%) Hadoop
9 3 (1.24%) NoSQL
9 3 (1.24%) SAP BI
10 2 (0.83%) DB2
10 2 (0.83%) Oracle Database
11 1 (0.41%) IDOL
11 1 (0.41%) MariaDB
11 1 (0.41%) MS Access
11 1 (0.41%) Relational Database
11 1 (0.41%) SAP BW
Development Applications
1 5 (2.07%) Visual Studio
2 3 (1.24%) Fiddler
3 2 (0.83%) Team Foundation Server
4 1 (0.41%) Rational DOORS
4 1 (0.41%) Selenium
General
1 55 (22.73%) Finance
2 29 (11.98%) Marketing
3 18 (7.44%) Telecoms
4 10 (4.13%) Retail
5 9 (3.72%) Banking
6 5 (2.07%) Legal
7 4 (1.65%) Manufacturing
8 3 (1.24%) Electronics
8 3 (1.24%) Pharmaceutical
9 2 (0.83%) Financial Institution
9 2 (0.83%) French Language
Job Titles
1 43 (17.77%) Consultant
2 38 (15.70%) Analyst
3 34 (14.05%) Architect
4 26 (10.74%) Project Manager
5 25 (10.33%) Field Engineer
6 24 (9.92%) Developer
7 18 (7.44%) Business Analyst
8 15 (6.20%) Solutions Architect
9 14 (5.79%) Infrastructure Analyst
10 13 (5.37%) Wintel Analyst
11 12 (4.96%) Informatica Developer
11 12 (4.96%) Technical Consultant
12 10 (4.13%) Delivery Manager
13 9 (3.72%) Senior Manager
13 9 (3.72%) Support Engineer
14 8 (3.31%) Cloud Architect
14 8 (3.31%) Network Consultant
14 8 (3.31%) Product Manager
14 8 (3.31%) Service Architect
15 7 (2.89%) Senior Consultant
Libraries, Frameworks & Software Standards
1 18 (7.44%) .NET
2 10 (4.13%) XML
3 9 (3.72%) Ajax
4 8 (3.31%) CSS
5 7 (2.89%) HTML
5 7 (2.89%) Web Services
6 6 (2.48%) COM
6 6 (2.48%) SOAP
7 5 (2.07%) REST
8 3 (1.24%) 802.1X
8 3 (1.24%) ADO.NET
8 3 (1.24%) ASP.NET
8 3 (1.24%) FastCGI
8 3 (1.24%) Java EE
8 3 (1.24%) LINQ
8 3 (1.24%) RSS
8 3 (1.24%) WCF
8 3 (1.24%) Windows Identity Foundation
8 3 (1.24%) WPF
9 2 (0.83%) JMS
Miscellaneous
1 22 (9.09%) User Experience
2 17 (7.02%) Data Centre
3 15 (6.20%) Analytical Skills
4 9 (3.72%) Clustering
5 8 (3.31%) Enterprise Software
6 6 (2.48%) CMDB
6 6 (2.48%) Management Information System
7 4 (1.65%) Cyberthreat
7 4 (1.65%) Fintech
8 3 (1.24%) Client/Server
8 3 (1.24%) e-Learning
8 3 (1.24%) Replication
9 2 (0.83%) BYOD
9 2 (0.83%) Data Protection Act
9 2 (0.83%) Freedom of Information
9 2 (0.83%) Hedge funds
9 2 (0.83%) Mainframe
9 2 (0.83%) NHS
9 2 (0.83%) PKI
10 1 (0.41%) Private Cloud
Operating Systems
1 45 (18.60%) Windows
2 22 (9.09%) Windows Server
3 14 (5.79%) Windows Server 2003
3 14 (5.79%) Windows Server 2012
4 6 (2.48%) Linux
5 4 (1.65%) Windows 10
6 2 (0.83%) Unix
7 1 (0.41%) Apple iOS
7 1 (0.41%) Windows XP
Processes & Methodologies
1 59 (24.38%) ITIL
2 50 (20.66%) Service Management
3 38 (15.70%) Agile Software Development
4 33 (13.64%) Stakeholder Management
5 26 (10.74%) Project Management
6 23 (9.50%) Presales
7 17 (7.02%) Analytics
8 16 (6.61%) Server Building
9 15 (6.20%) Data Management
10 14 (5.79%) PRINCE2
11 13 (5.37%) Business Intelligence
12 12 (4.96%) Master Data Management
12 12 (4.96%) Scrum
13 11 (4.55%) Migration
13 11 (4.55%) Service Delivery
14 10 (4.13%) Business Analysis
14 10 (4.13%) CRM
15 9 (3.72%) E-Commerce
15 9 (3.72%) ITSM
15 9 (3.72%) Technical Architecture
Programming Languages
1 23 (9.50%) SQL
2 12 (4.96%) JavaScript
3 11 (4.55%) Java
3 11 (4.55%) PowerShell
4 10 (4.13%) C#
4 10 (4.13%) T-SQL
5 7 (2.89%) Python
6 6 (2.48%) PHP
6 6 (2.48%) VBScript
7 4 (1.65%) Ruby
7 4 (1.65%) VB.NET
8 3 (1.24%) C++
8 3 (1.24%) Perl
9 2 (0.83%) COBOL
10 1 (0.41%) C
10 1 (0.41%) Go
10 1 (0.41%) Scala
10 1 (0.41%) VB
10 1 (0.41%) VBA
Qualifications
1 50 (20.66%) Degree
2 33 (13.64%) Microsoft Certification
3 32 (13.22%) Security Cleared
4 30 (12.40%) MCITP
4 30 (12.40%) MCTS
5 26 (10.74%) SC Cleared
6 12 (4.96%) PMI Certification
6 12 (4.96%) PMP
7 10 (4.13%) Cisco Certification
8 9 (3.72%) CCNP
9 7 (2.89%) ITIL Certification
10 5 (2.07%) MBA
10 5 (2.07%) PRINCE2 Certification
11 4 (1.65%) DV Cleared
11 4 (1.65%) Postgraduate
12 2 (0.83%) CISA
12 2 (0.83%) CISM
12 2 (0.83%) CISSP
12 2 (0.83%) CLAS
12 2 (0.83%) MCSD
Quality Assurance & Compliance
1 12 (4.96%) Data Quality
2 6 (2.48%) ISO/IEC 27001
3 5 (2.07%) SLA
4 3 (1.24%) QA
5 2 (0.83%) ISO 9001
5 2 (0.83%) PCI DSS
6 1 (0.41%) Disclosure Scotland
6 1 (0.41%) HL7
System Software
1 32 (13.22%) Active Directory
2 6 (2.48%) Terminal Server
3 5 (2.07%) BitLocker
4 4 (1.65%) Hyper-V
4 4 (1.65%) VMware Infrastructure
5 3 (1.24%) UAG
6 2 (0.83%) VMware ESX
7 1 (0.41%) Microsoft App-V
7 1 (0.41%) Oracle RAC
7 1 (0.41%) vCloud
7 1 (0.41%) VMware ESXi
7 1 (0.41%) XenApp
7 1 (0.41%) XenDesktop
Systems Management
1 8 (3.31%) SCCM
2 7 (2.89%) WSUS
3 5 (2.07%) WMI
4 4 (1.65%) Forefront Identity Manager
4 4 (1.65%) SCOM
4 4 (1.65%) SCVMM
5 3 (1.24%) Windows Intune
6 1 (0.41%) EMC VPLEX
6 1 (0.41%) RSA Security Analytics
Vendors
1 57 (23.55%) Microsoft
2 22 (9.09%) VMware
3 19 (7.85%) Cisco
4 13 (5.37%) SAP
5 12 (4.96%) Informatica
6 10 (4.13%) Citrix
7 9 (3.72%) ServiceNow
8 7 (2.89%) Adobe
8 7 (2.89%) Coremetrics
9 4 (1.65%) CA
9 4 (1.65%) Oracle
10 3 (1.24%) Google
10 3 (1.24%) HP
10 3 (1.24%) Nimsoft
10 3 (1.24%) Rackspace
10 3 (1.24%) Salesforce.com
11 2 (0.83%) Brocade
11 2 (0.83%) EMC
11 2 (0.83%) Juniper
12 1 (0.41%) IBM
Uxbridge, Middlesex
Lorien Resourcing
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Swindon, Wiltshire
The National Trust
Rate: £34,673 per annum
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West Midlands
Computer Futures
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Posted: 26 days ago