The table below looks at the statistics for Customer Engagement skills in IT contracts advertised for the England region. Included is a guide to the contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 25 August 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
25 Aug 2016
Same period 2015 Same period 2014
Customer Engagement
Rank 475 523 536
Rank change year-on-year
+48 +13
Contract jobs citing Customer Engagement 161 106 71
As % of all contract IT jobs located in England 0.32% 0.20% 0.14%
As % of the Processes & Methodologies category 0.39% 0.25% 0.18%
Number of daily rates quoted 91 58 29
Median daily rate £494 £400 £450
Median daily rate % change year-on-year
+23.43% -11.11%
90% offered a daily rate of more than £327 £250 £350
10% offered a daily rate of more than £623 £550 £580
UK excluding London median daily rate £425 £375 £413
% change year-on-year
+13.33% -9.09%
Number of hourly rates quoted 1 7 3
Median hourly rate £10.24 £59.50 £12.00
Median hourly rate % change year-on-year
-82.78% +395.83%
UK excluding London median hourly rate £10.24 £59.50 £11.50
% change year-on-year
-82.78% +417.39%
Customer Engagement
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the England region.

Processes & Methodologies Category
England
Contract IT job ads with a match in the
Processes & Methodologies category
41809 42609 40117
As % of all contract IT jobs located in England 83.03% 80.40% 78.79%
Number of daily rates quoted 27858 28200 25340
Median daily rate £450 £425 £413
Median daily rate % change year-on-year
+5.88% +3.03%
90% offered a daily rate of more than £300 £290 £275
10% offered a daily rate of more than £600 £588 £575
UK excluding London median daily rate £400 £396 £375
% change year-on-year
+1.01% +5.60%
Number of hourly rates quoted 1000 1145 1121
Median hourly rate £30.00 £30.00 £22.72
Median hourly rate % change year-on-year
- +32.04%
90% offered a hourly rate of more than £12.58 £13.00 £12.50
10% offered a hourly rate of more than £52.00 £52.00 £45.00
UK excluding London median hourly rate £30.00 £32.54 £25.00
% change year-on-year
-7.80% +30.16%

Customer Engagement
Jobs Demand Trend in England

The demand trend of contract jobs across the England region citing Customer Engagement as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in England

Customer Engagement
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement across the England region.

Customer Engagement Daily Rate Trend in England

Customer Engagement
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Customer Engagement across the England region over the 3 months to 25 August 2016.

Customer Engagement Daily Rate Histogram in England

Customer Engagement
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Engagement across the England region.

Customer Engagement Hourly Rate Trend in England

Customer Engagement
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Engagement within the England region over the 3 months to 25 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +29 88 £550 +29.41% 12
South East +3 23 £391 +1.75% 8
West Midlands -18 21 £425 +17.24% 5
North West +8 9 £400 +20.30% 8
South West +14 7 £450 +2.85% 3
East of England +15 5 £600 +37.14% 1
Yorkshire +5 2 £575 +7.47% 2
East Midlands -3 2 £625 -
North East -22 2 £325 +30.40% 1
Midlands - 1 £450 -
Customer Engagement
UK

Customer Engagement
Top 30 Related IT Skills in England

For the 6 months to 25 August 2016, IT contractor jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region with a requirement for Customer Engagement.

1 69 (26.95%) Finance
2 58 (22.66%) Degree
3 53 (20.70%) Agile Software Development
4 51 (19.92%) Presales
5 48 (18.75%) SQL
6 41 (16.02%) Java
6 41 (16.02%) Microsoft
7 37 (14.45%) Project Management
8 36 (14.06%) ITIL
9 35 (13.67%) Scrum
9 35 (13.67%) Security Cleared
10 32 (12.50%) Analytics
10 32 (12.50%) Analytical Skills
11 30 (11.72%) REST
12 28 (10.94%) SC Cleared
12 28 (10.94%) Service Management
12 28 (10.94%) Spring
12 28 (10.94%) HTML
12 28 (10.94%) XML
13 27 (10.55%) JavaScript
13 27 (10.55%) CSS
14 26 (10.16%) Hibernate
14 26 (10.16%) Banking
14 26 (10.16%) SOAP
15 25 (9.77%) Adobe
16 24 (9.38%) MVC
16 24 (9.38%) Java EE
16 24 (9.38%) User Stories
16 24 (9.38%) Data Centre
17 23 (8.98%) Migration

Customer Engagement
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 21 (8.20%) Adobe Experience Manager
1 21 (8.20%) JBoss
1 21 (8.20%) Tomcat
2 8 (3.13%) WebSphere
3 7 (2.73%) WebLogic
4 5 (1.95%) IIS
5 3 (1.17%) CMS
5 3 (1.17%) MQSeries
5 3 (1.17%) WebSphere Application Server
6 2 (0.78%) Apache
6 2 (0.78%) Apache Spark
6 2 (0.78%) Drupal
6 2 (0.78%) MS Exchange
6 2 (0.78%) Office Communications Server
6 2 (0.78%) SAS
6 2 (0.78%) SharePoint
6 2 (0.78%) SharePoint 2013
6 2 (0.78%) Skype for Business
7 1 (0.39%) OpenStack
7 1 (0.39%) Umbraco
Applications
1 23 (8.98%) MS Excel
2 17 (6.64%) MS Office
3 9 (3.52%) MS Project
3 9 (3.52%) MS Visio
4 3 (1.17%) Photoshop
5 2 (0.78%) Adobe After Effects
5 2 (0.78%) Adobe Illustrator
5 2 (0.78%) Adobe Premiere
5 2 (0.78%) MS PowerPoint
5 2 (0.78%) SPSS
6 1 (0.39%) Spreadsheet
Business Applications
1 5 (1.95%) Dynamics CRM
1 5 (1.95%) Oracle BPM
2 4 (1.56%) WebTrends
3 3 (1.17%) Radian6
3 3 (1.17%) Sprinklr
4 2 (0.78%) Remedy ITSM
5 1 (0.39%) nopCommerce
5 1 (0.39%) SAP Oil and Gas
Cloud Services
1 18 (7.03%) Office 365
2 15 (5.86%) Microsoft Azure
3 6 (2.34%) Amazon AWS
4 4 (1.56%) Cloud Computing
5 3 (1.17%) Adobe Analytics
5 3 (1.17%) PaaS
6 2 (0.78%) Azure Active Directory
6 2 (0.78%) Yammer
7 1 (0.39%) Google Analytics
7 1 (0.39%) IBM Cloud
7 1 (0.39%) SaaS
7 1 (0.39%) Socialbakers
7 1 (0.39%) SoftLayer
Communications & Networking
1 18 (7.03%) WAN
2 17 (6.64%) LAN
3 14 (5.47%) MPLS
4 9 (3.52%) VoIP
5 8 (3.13%) DNS
5 8 (3.13%) VPN
6 7 (2.73%) Cisco Nexus
7 6 (2.34%) Internet
7 6 (2.34%) OSPF
8 5 (1.95%) Ethernet
8 5 (1.95%) FCAPS
9 4 (1.56%) BGP
9 4 (1.56%) Firewall
9 4 (1.56%) TCP/IP
9 4 (1.56%) Unified Communications
10 3 (1.17%) DHCP
10 3 (1.17%) SSL
10 3 (1.17%) Wireless
11 2 (0.78%) IPsec
11 2 (0.78%) VLAN
Database & Business Intelligence
1 10 (3.91%) DB2
2 9 (3.52%) SQL Server
3 5 (1.95%) Big Data
3 5 (1.95%) Power BI
4 4 (1.56%) Azure SQL Database
4 4 (1.56%) Relational Database
4 4 (1.56%) SQL Server Analysis Services
4 4 (1.56%) SQL Server Integration Services
4 4 (1.56%) SQL Server Reporting Services
5 3 (1.17%) Hadoop
5 3 (1.17%) MongoDB
6 2 (0.78%) Data Warehouse
6 2 (0.78%) Microsoft Analysis Services
6 2 (0.78%) NoSQL
7 1 (0.39%) Apache Hive
7 1 (0.39%) Data Mining
7 1 (0.39%) PowerCenter
7 1 (0.39%) Redis
Development Applications
1 13 (5.08%) Eclipse
1 13 (5.08%) Gradle
1 13 (5.08%) IntelliJ
1 13 (5.08%) Maven
2 8 (3.13%) Git (software)
3 3 (1.17%) Visual Studio
4 2 (0.78%) Mercurial
5 1 (0.39%) Fiddler
5 1 (0.39%) Rational DOORS
General
1 69 (26.95%) Finance
2 26 (10.16%) Banking
3 22 (8.59%) Marketing
4 21 (8.20%) Retail
5 18 (7.03%) Telecoms
6 7 (2.73%) Legal
7 3 (1.17%) Billing
7 3 (1.17%) Spanish Language
8 2 (0.78%) Advertising
8 2 (0.78%) Investment Banking
8 2 (0.78%) Retail Banking
9 1 (0.39%) Electronics
9 1 (0.39%) French Language
9 1 (0.39%) German Language
9 1 (0.39%) Law
9 1 (0.39%) Manufacturing
9 1 (0.39%) Pharmaceutical
9 1 (0.39%) Publishing
Job Titles
1 61 (23.83%) Architect
2 32 (12.50%) Developer
3 27 (10.55%) Analyst
4 26 (10.16%) Project Manager
5 25 (9.77%) Consultant
6 23 (8.98%) Solutions Architect
7 21 (8.20%) Java Developer
8 18 (7.03%) Lead Developer
8 18 (7.03%) Lead Java Developer
9 10 (3.91%) Field Engineer
9 10 (3.91%) Network Architect
9 10 (3.91%) Product Manager
9 10 (3.91%) Service Architect
10 9 (3.52%) Delivery Manager
10 9 (3.52%) Designer
11 8 (3.13%) Business Analyst
12 7 (2.73%) Digital Product Manager
12 7 (2.73%) Infrastructure Analyst
12 7 (2.73%) Telecoms Architect
13 6 (2.34%) Wintel Analyst
Libraries, Frameworks & Software Standards
1 30 (11.72%) REST
2 28 (10.94%) HTML
2 28 (10.94%) Spring
2 28 (10.94%) XML
3 27 (10.55%) CSS
4 26 (10.16%) Hibernate
4 26 (10.16%) SOAP
5 24 (9.38%) Java EE
6 21 (8.20%) Apache Felix
6 21 (8.20%) Apache Sling
6 21 (8.20%) JSP
6 21 (8.20%) JSR 170
6 21 (8.20%) JSTL
6 21 (8.20%) OSGi
6 21 (8.20%) Servlets
6 21 (8.20%) Spring MVC
6 21 (8.20%) XML-RPC
7 10 (3.91%) .NET
8 7 (2.73%) Middleware
8 7 (2.73%) Web Services
Miscellaneous
1 32 (12.50%) Analytical Skills
2 24 (9.38%) Data Centre
3 20 (7.81%) Computer Science
4 19 (7.42%) Enterprise Software
5 10 (3.91%) User Experience
6 9 (3.52%) SWIFT
7 8 (3.13%) Management Information System
8 5 (1.95%) Clustering
9 4 (1.56%) CMDB
9 4 (1.56%) Cyberthreat
9 4 (1.56%) Performance Metrics
9 4 (1.56%) Visualisation
10 3 (1.17%) Fintech
10 3 (1.17%) Mobile App
10 3 (1.17%) Public Cloud
10 3 (1.17%) Social Media
11 2 (0.78%) Data Protection Act
11 2 (0.78%) Mobile Payment
11 2 (0.78%) PKI
11 2 (0.78%) Statistics
Operating Systems
1 20 (7.81%) Windows
2 11 (4.30%) Windows Server
3 7 (2.73%) Linux
3 7 (2.73%) Windows Server 2003
3 7 (2.73%) Windows Server 2012
4 5 (1.95%) Unix
5 1 (0.39%) Apple iOS
Processes & Methodologies
1 53 (20.70%) Agile Software Development
2 51 (19.92%) Presales
3 37 (14.45%) Project Management
4 36 (14.06%) ITIL
5 35 (13.67%) Scrum
6 32 (12.50%) Analytics
7 28 (10.94%) Service Management
8 24 (9.38%) MVC
8 24 (9.38%) User Stories
9 23 (8.98%) Migration
10 20 (7.81%) Stakeholder Management
11 17 (6.64%) CRM
11 17 (6.64%) Kanban
12 16 (6.25%) Content Management
12 16 (6.25%) Software Engineering
13 15 (5.86%) Escalation Management
13 15 (5.86%) Project Governance
14 14 (5.47%) Service Delivery
15 13 (5.08%) Stakeholder Engagement
16 12 (4.69%) Business Intelligence
Programming Languages
1 48 (18.75%) SQL
2 41 (16.02%) Java
3 27 (10.55%) JavaScript
4 12 (4.69%) C
5 7 (2.73%) T-SQL
6 6 (2.34%) C#
6 6 (2.34%) PowerShell
6 6 (2.34%) VBScript
7 4 (1.56%) PHP
8 3 (1.17%) Python
9 2 (0.78%) COBOL
9 2 (0.78%) VBA
10 1 (0.39%) C++
10 1 (0.39%) Perl
10 1 (0.39%) R
10 1 (0.39%) Ruby
10 1 (0.39%) VB
10 1 (0.39%) VB6
Qualifications
1 58 (22.66%) Degree
2 35 (13.67%) Security Cleared
3 28 (10.94%) SC Cleared
4 9 (3.52%) MCITP
4 9 (3.52%) MCTS
4 9 (3.52%) Microsoft Certification
5 7 (2.73%) Cisco Certification
6 6 (2.34%) CCNP
7 5 (1.95%) DV Cleared
7 5 (1.95%) MBA
7 5 (1.95%) PMI Certification
7 5 (1.95%) PMP
8 4 (1.56%) ITIL Certification
9 3 (1.17%) CEH
9 3 (1.17%) CISM
9 3 (1.17%) CISSP
9 3 (1.17%) SANS
10 2 (0.78%) CCDP
10 2 (0.78%) CCNA
11 1 (0.39%) ISEB
Quality Assurance & Compliance
1 22 (8.59%) Data Quality
2 9 (3.52%) SEPA
3 7 (2.73%) SLA
4 4 (1.56%) Actionable Recommendations
4 4 (1.56%) ISO/IEC 27001
5 2 (0.78%) COBIT
6 1 (0.39%) Disclosure Scotland
6 1 (0.39%) QA
System Software
1 17 (6.64%) Active Directory
2 7 (2.73%) VMware Infrastructure
3 2 (0.78%) Virtual Machines
3 2 (0.78%) VMware ESX
4 1 (0.39%) Hyper-V
4 1 (0.39%) Terminal Server
4 1 (0.39%) vCloud
4 1 (0.39%) VMware ESXi
4 1 (0.39%) XenApp
4 1 (0.39%) XenDesktop
Systems Management
1 16 (6.25%) Microsoft Intune
2 5 (1.95%) WMI
3 4 (1.56%) SCOM
4 3 (1.17%) Microsoft Clustering
5 2 (0.78%) SCCM
5 2 (0.78%) Systems Management Server (SMS)
6 1 (0.39%) EMC VPLEX
6 1 (0.39%) SCVMM
6 1 (0.39%) Tivoli NetView
Vendors
1 41 (16.02%) Microsoft
2 25 (9.77%) Adobe
3 18 (7.03%) Cisco
4 15 (5.86%) Oracle
5 14 (5.47%) VMware
6 11 (4.30%) IBM
7 9 (3.52%) CA
7 9 (3.52%) ServiceNow
8 8 (3.13%) BT
9 7 (2.73%) EMC
10 5 (1.95%) Capita
10 5 (1.95%) Google
10 5 (1.95%) HP
10 5 (1.95%) Remedy
10 5 (1.95%) SevOne
10 5 (1.95%) TOWER Software
11 3 (1.17%) Coremetrics
11 3 (1.17%) Facebook
11 3 (1.17%) Nimsoft
11 3 (1.17%) Twitter
Solihull, West Midlands (County)
Lorien Resourcing
Posted: 8 hours ago
Stoke-On-Trent, Staffordshire
Uniting Ambition
Rate: £375 - 400 per day
Posted: Yesterday
Beaconsfield, Buckinghamshire
Staffworx Ltd
Rate: market rates, 6-12 months initial contract
Posted: 2 days ago
Swindon, Wiltshire
The National Trust
Rate: £37,037 per annum
Posted: 10 days ago
City, London
Staffworx Ltd
Rate: From £350 to £550 per day excellent rates
Posted: 6 days ago
Reading
Volt
Rate: £30000.00 per annum
Posted: 7 days ago