The table below looks at the statistics for Customer Engagement skills in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 7 July 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
7 Jul 2015
Same period 2014 Same period 2013
Customer Engagement
Rank 500 478 508
Rank change year-on-year
-22 +30
Contract jobs citing Customer Engagement 75 76 37
As % of all contract IT jobs located in England 0.15% 0.16% 0.082%
As % of the Processes & Methodologies category 0.19% 0.21% 0.11%
Number of daily rates quoted 58 28 19
Average daily rate
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of your Daily Rate
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£396 £406 £375
Average daily rate % change year-on-year
-2.46% +8.33%
90% offered a daily rate of more than £290 £335 £213
10% offered a daily rate of more than £500 £501 £550
UK excluding London average daily rate £353 £375 £353
% change year-on-year
-6.00% +6.38%
Number of hourly rates quoted 2 2 1
Average hourly rate £59.50 £14.63 £75.00
Average hourly rate % change year-on-year
+306.83% -80.50%
UK excluding London average hourly rate £59.50 £14.63 £75.00
% change year-on-year
+306.83% -80.50%
Customer Engagement
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the England region.

Processes & Methodologies Category
England
Contract IT job ads with a match in the
Processes & Methodologies category
38588 36620 34046
As % of all contract IT jobs located in England 77.62% 76.48% 75.03%
Number of daily rates quoted 25416 23196 20943
Average daily rate £420 £405 £415
Average daily rate % change year-on-year
+3.70% -2.40%
90% offered a daily rate of more than £290 £275 £275
10% offered a daily rate of more than £575 £575 £575
UK excluding London average daily rate £388 £375 £365
% change year-on-year
+3.33% +2.61%
Number of hourly rates quoted 1044 1112 1039
Average hourly rate £27.50 £25.00 £32.00
Average hourly rate % change year-on-year
+10.00% -21.87%
90% offered a hourly rate of more than £12.44 £12.83 £13.50
10% offered a hourly rate of more than £50.00 £45.00 £48.84
UK excluding London average hourly rate £30.00 £27.50 £30.50
% change year-on-year
+9.09% -9.83%

Customer Engagement
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Customer Engagement across the England region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in England

Customer Engagement
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement across the England region.

Customer Engagement Daily Rate Trend in England

Customer Engagement
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Customer Engagement across the England region over the 3 months to 7 July 2015.

Customer Engagement Daily Rate Histogram in England

Customer Engagement
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Engagement across the England region.

Customer Engagement Hourly Rate Trend in England

Customer Engagement
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Customer Engagement within the England region over the 3 months to 7 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -1 30 £400 -14.89% 10
South East -13 21 £365 -3.94% 5
North West -25 7 £320 -6.22% 8
East of England - 7 £450 - 2
East Midlands -9 4 - - 1
South West -11 3 £415 - 1
West Midlands +4 2 £275 - 6
North East -23 1 £248 -
Customer Engagement
UK

Customer Engagement
Top 30 Related IT Skills in England

For the 6 months to 7 July 2015, IT contractor jobs across the England region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement.

1 44 (25.14%) Degree
2 41 (23.43%) Agile Software Development
3 36 (20.57%) ITIL
4 34 (19.43%) Microsoft
5 31 (17.71%) Finance
6 30 (17.14%) Retail
7 29 (16.57%) User Experience
8 28 (16.00%) Stakeholder Management
8 28 (16.00%) Service Management
9 24 (13.71%) Windows
10 23 (13.14%) Project Management
10 23 (13.14%) Analytical Skills
10 23 (13.14%) Analytics
11 22 (12.57%) SQL
11 22 (12.57%) Business Analysis
12 20 (11.43%) Active Directory
13 19 (10.86%) JavaScript
13 19 (10.86%) MS Excel
13 19 (10.86%) CRM
13 19 (10.86%) Marketing
13 19 (10.86%) Scrum
14 18 (10.29%) E-Commerce
14 18 (10.29%) HTML
14 18 (10.29%) Microsoft Certification
15 17 (9.71%) CSS
15 17 (9.71%) MCTS
15 17 (9.71%) MCITP
16 15 (8.57%) B2C
16 15 (8.57%) XML
16 15 (8.57%) Data Management

Customer Engagement
Top Related IT Skills in England by Category

For the 6 months to 7 July 2015, IT contractor jobs across the England region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 8 (4.57%) SharePoint
2 7 (4.00%) IIS
3 5 (2.86%) MS Exchange
3 5 (2.86%) CMS
4 4 (2.29%) IBM Notes
4 4 (2.29%) GroupWise
5 3 (1.71%) Umbraco
5 3 (1.71%) Office Communications Server
5 3 (1.71%) Sitecore CMS
5 3 (1.71%) Adobe Experience Manager
6 2 (1.14%) SAS
7 1 (0.57%) BizTalk Server
7 1 (0.57%) Elasticsearch
Applications
1 19 (10.86%) MS Excel
2 7 (4.00%) MS Project
3 6 (3.43%) MS PowerPoint
4 4 (2.29%) MS Visio
5 3 (1.71%) MS Office
6 2 (1.14%) Adobe Creative Suite
Business Applications
1 4 (2.29%) Optimost
2 3 (1.71%) Tridion
2 3 (1.71%) Dynamics CRM
3 2 (1.14%) WebTrends
3 2 (1.14%) Radian6
3 2 (1.14%) Magento
4 1 (0.57%) JDE EnterpriseOne
Cloud Services
1 5 (2.86%) Google Analytics
1 5 (2.86%) Microsoft Azure
2 4 (2.29%) Office 365
3 2 (1.14%) Adobe Analytics
4 1 (0.57%) Google Cloud Platform
Communications & Networking
1 12 (6.86%) SSL
2 11 (6.29%) VPN
2 11 (6.29%) DNS
2 11 (6.29%) LDAP
3 6 (3.43%) DHCP
4 5 (2.86%) SAN
5 4 (2.29%) Firewall
5 4 (2.29%) POP3
5 4 (2.29%) SMTP
5 4 (2.29%) LAN
5 4 (2.29%) IMAP
6 3 (1.71%) Wireless
6 3 (1.71%) VoIP
6 3 (1.71%) WAN
7 2 (1.14%) Intranet
7 2 (1.14%) iBeacon
7 2 (1.14%) Wireshark
8 1 (0.57%) Softswitch
8 1 (0.57%) Internet
8 1 (0.57%) Wi-Fi
Database & Business Intelligence
1 12 (6.86%) PowerCenter
2 4 (2.29%) SQL Server
2 4 (2.29%) Data Warehouse
3 3 (1.71%) MS Access
3 3 (1.71%) Big Data
4 2 (1.14%) Enterprise Data Warehouse
5 1 (0.57%) Couchbase
5 1 (0.57%) Oracle Database
5 1 (0.57%) BigQuery
5 1 (0.57%) MySQL
5 1 (0.57%) SQL Server Reporting Services
5 1 (0.57%) QlikView
5 1 (0.57%) NoSQL
Development Applications
1 13 (7.43%) JIRA
2 7 (4.00%) Axure RP
3 5 (2.86%) Visual Studio
4 4 (2.29%) Team Foundation Server
5 2 (1.14%) Xcode
6 1 (0.57%) NUnit
6 1 (0.57%) Checkstyle
6 1 (0.57%) Fiddler
6 1 (0.57%) Ant
6 1 (0.57%) JUnit
6 1 (0.57%) FindBugs
General
1 31 (17.71%) Finance
2 30 (17.14%) Retail
3 19 (10.86%) Marketing
4 15 (8.57%) Banking
5 7 (4.00%) Financial Institution
6 4 (2.29%) Legal
6 4 (2.29%) Telecoms
7 3 (1.71%) Investment Banking
7 3 (1.71%) Publishing
7 3 (1.71%) Law
8 2 (1.14%) Front Office
8 2 (1.14%) Manufacturing
8 2 (1.14%) Retail Banking
9 1 (0.57%) Games
9 1 (0.57%) Back Office
9 1 (0.57%) Local Government
9 1 (0.57%) Dutch Language
9 1 (0.57%) German Language
9 1 (0.57%) Billing
Job Titles
1 40 (22.86%) Analyst
2 32 (18.29%) Developer
3 26 (14.86%) Business Analyst
4 23 (13.14%) Consultant
5 19 (10.86%) Project Manager
6 18 (10.29%) Designer
7 16 (9.14%) Field Engineer
8 13 (7.43%) Architect
8 13 (7.43%) Senior Developer
9 12 (6.86%) Informatica Developer
10 11 (6.29%) Senior Technical Consultant
10 11 (6.29%) ITSM Consultant
10 11 (6.29%) Senior Consultant
10 11 (6.29%) Technical Consultant
10 11 (6.29%) Technical Developer
10 11 (6.29%) ServiceNow Consultant
10 11 (6.29%) ServiceNow Developer
11 10 (5.71%) Solutions Architect
11 10 (5.71%) UX Designer
12 8 (4.57%) Agile Business Analyst
Libraries, Frameworks & Software Standards
1 18 (10.29%) HTML
2 17 (9.71%) CSS
3 15 (8.57%) XML
4 14 (8.00%) Ajax
5 13 (7.43%) Web Services
6 11 (6.29%) SOAP
7 10 (5.71%) COM
8 9 (5.14%) .NET
9 5 (2.86%) Twitter Bootstrap
9 5 (2.86%) jQuery
10 4 (2.29%) ASP.NET
11 2 (1.14%) J2EE
11 2 (1.14%) WCF
11 2 (1.14%) XSD
11 2 (1.14%) XSLT
11 2 (1.14%) XHTML
11 2 (1.14%) J2ME
11 2 (1.14%) REST
12 1 (0.57%) Windows Identity Foundation
12 1 (0.57%) FastCGI
Miscellaneous
1 29 (16.57%) User Experience
2 23 (13.14%) Analytical Skills
3 11 (6.29%) CMDB
4 9 (5.14%) iPad
5 8 (4.57%) Social Media
6 5 (2.86%) Clustering
6 5 (2.86%) Mobile App
7 4 (2.29%) Management Information System
7 4 (2.29%) Replication
7 4 (2.29%) Visualisation
7 4 (2.29%) Hedge funds
8 3 (1.71%) Private Cloud
9 2 (1.14%) Data Centre
9 2 (1.14%) Blog
9 2 (1.14%) Credit Risk
9 2 (1.14%) IVR
9 2 (1.14%) Web 2.0
9 2 (1.14%) W3C
10 1 (0.57%) Biometrics
10 1 (0.57%) Blackberry
Operating Systems
1 24 (13.71%) Windows
2 13 (7.43%) Windows 7
3 10 (5.71%) Windows 8
4 8 (4.57%) Windows Server 2003
5 7 (4.00%) UNIX
6 4 (2.29%) Windows Server 2008
7 3 (1.71%) Apple iOS
7 3 (1.71%) Linux
8 2 (1.14%) Android
Processes & Methodologies
1 41 (23.43%) Agile Software Development
2 36 (20.57%) ITIL
3 28 (16.00%) Service Management
3 28 (16.00%) Stakeholder Management
4 23 (13.14%) Project Management
4 23 (13.14%) Analytics
5 22 (12.57%) Business Analysis
6 19 (10.86%) Scrum
6 19 (10.86%) CRM
7 18 (10.29%) E-Commerce
8 15 (8.57%) B2C
8 15 (8.57%) Data Management
9 14 (8.00%) Use Case
10 13 (7.43%) Master Data Management
11 11 (6.29%) ITIL V2
11 11 (6.29%) Business Process Mapping
11 11 (6.29%) IT Asset Management
11 11 (6.29%) Technical Architecture
11 11 (6.29%) Migration
11 11 (6.29%) ITSM
Programming Languages
1 22 (12.57%) SQL
2 19 (10.86%) JavaScript
3 6 (3.43%) PowerShell
4 5 (2.86%) VBScript
4 5 (2.86%) C#
5 4 (2.29%) Java
5 4 (2.29%) VB.NET
5 4 (2.29%) Python
6 2 (1.14%) Objective-C
6 2 (1.14%) VB
6 2 (1.14%) C
6 2 (1.14%) C++
7 1 (0.57%) Perl
7 1 (0.57%) PHP
7 1 (0.57%) T-SQL
7 1 (0.57%) VBA
7 1 (0.57%) Ruby
7 1 (0.57%) F#
Qualifications
1 44 (25.14%) Degree
2 18 (10.29%) Microsoft Certification
3 17 (9.71%) MCTS
3 17 (9.71%) MCITP
4 9 (5.14%) SC Cleared
4 9 (5.14%) Security Cleared
5 2 (1.14%) PMP
5 2 (1.14%) PMI Certification
5 2 (1.14%) MCSE
6 1 (0.57%) CCNA
6 1 (0.57%) Cisco Certification
6 1 (0.57%) HND
Quality Assurance & Compliance
1 12 (6.86%) Data Quality
2 5 (2.86%) QA
3 2 (1.14%) SLA
System Software
1 20 (11.43%) Active Directory
2 3 (1.71%) BitLocker
3 1 (0.57%) VMware Infrastructure
3 1 (0.57%) VMware ESXi
Systems Management
1 11 (6.29%) HP UCMDB
2 6 (3.43%) SCCM
3 2 (1.14%) SCOM
3 2 (1.14%) WMI
3 2 (1.14%) Forefront Identity Manager
3 2 (1.14%) SCSM
4 1 (0.57%) MOM
4 1 (0.57%) HP Quality Center
Vendors
1 34 (19.43%) Microsoft
2 12 (6.86%) Informatica
3 11 (6.29%) ServiceNow
4 8 (4.57%) Google
4 8 (4.57%) hybris
5 7 (4.00%) Adobe
6 6 (3.43%) HP
6 6 (3.43%) Oracle
7 4 (2.29%) Citrix
7 4 (2.29%) Novell
7 4 (2.29%) Lotus
7 4 (2.29%) Tealeaf
7 4 (2.29%) Becrypt
8 3 (1.71%) Sitecore
9 2 (1.14%) Genesys
9 2 (1.14%) Coremetrics
9 2 (1.14%) ATG
9 2 (1.14%) Demandware
9 2 (1.14%) Business Objects
9 2 (1.14%) Cisco
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