The table below looks at the statistics for Customer Engagement skills in IT contracts advertised for the England region. Included is a guide to the contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 5 December 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
5 Dec 2016
Same period 2015 Same period 2014
Customer Engagement
Rank 493 486 514
Rank change year-on-year
-7 +28
Contract jobs citing Customer Engagement 121 129 92
As % of all contract IT jobs located in England 0.26% 0.26% 0.18%
As % of the Processes & Methodologies category 0.31% 0.32% 0.23%
Number of daily rates quoted 64 71 61
Median daily rate £421 £425 £400
Median daily rate % change year-on-year
-0.88% +6.25%
90% offered a daily rate of more than £278 £300 £300
10% offered a daily rate of more than £614 £550 £550
UK excluding London median daily rate £410 £400 £400
% change year-on-year
+2.50% -
Number of hourly rates quoted 0 1 1
Median hourly rate - £50.00 £21.58
Median hourly rate % change year-on-year
- +131.69%
UK excluding London median hourly rate - - £21.58
Customer Engagement
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the England region.

Processes & Methodologies Category
England
Contract IT job ads with a match in the
Processes & Methodologies category
38449 40754 40404
As % of all contract IT jobs located in England 82.86% 81.41% 77.14%
Number of daily rates quoted 25790 26815 26724
Median daily rate £450 £425 £425
Median daily rate % change year-on-year
+5.88% -
90% offered a daily rate of more than £300 £300 £281
10% offered a daily rate of more than £600 £600 £600
UK excluding London median daily rate £413 £400 £385
% change year-on-year
+3.12% +3.89%
Number of hourly rates quoted 1002 1222 1146
Median hourly rate £28.33 £30.90 £25.00
Median hourly rate % change year-on-year
-8.33% +23.60%
90% offered a hourly rate of more than £12.50 £12.50 £11.75
10% offered a hourly rate of more than £50.00 £50.00 £48.50
UK excluding London median hourly rate £30.75 £34.95 £25.00
% change year-on-year
-12.01% +39.80%

Customer Engagement
Jobs Demand Trend in England

The demand trend of contract jobs across the England region citing Customer Engagement as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in England

Customer Engagement
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement across the England region.

Customer Engagement Daily Rate Trend in England

Customer Engagement
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Customer Engagement across the England region over the 3 months to 5 December 2016.

Customer Engagement Daily Rate Histogram in England

Customer Engagement
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Engagement across the England region.

Customer Engagement Hourly Rate Trend in England

Customer Engagement
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Engagement within the England region over the 3 months to 5 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +1 50 £513 +16.47% 25
South East +6 26 £410 -0.67% 16
West Midlands -6 20 £300 - 2
North West -1 13 £413 - 5
South West +11 5 £305 -21.29% 4
East of England +7 4 £425 +6.25% 4
Customer Engagement
UK

Customer Engagement
Top 30 Related IT Skills in England

For the 6 months to 5 December 2016, IT contractor jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region with a requirement for Customer Engagement.

1 69 (24.82%) Finance
2 66 (23.74%) Agile Software Development
3 62 (22.30%) Degree
4 60 (21.58%) Presales
5 59 (21.22%) Analytics
6 51 (18.35%) SQL
7 48 (17.27%) Java
8 43 (15.47%) Analytical Skills
9 42 (15.11%) Marketing
9 42 (15.11%) Security Cleared
10 41 (14.75%) Scrum
11 39 (14.03%) Adobe
12 38 (13.67%) SOAP
12 38 (13.67%) CRM
12 38 (13.67%) SC Cleared
12 38 (13.67%) REST
13 37 (13.31%) Project Management
13 37 (13.31%) Stakeholder Management
14 36 (12.95%) CSS
14 36 (12.95%) HTML
14 36 (12.95%) Data Centre
15 35 (12.59%) JavaScript
15 35 (12.59%) XML
15 35 (12.59%) Banking
16 34 (12.23%) Spring
16 34 (12.23%) Hibernate
17 33 (11.87%) IBM
18 32 (11.51%) Microsoft
19 31 (11.15%) Retail
20 30 (10.79%) User Stories

Customer Engagement
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 28 (10.07%) Adobe Experience Manager
2 27 (9.71%) JBoss
2 27 (9.71%) Tomcat
3 11 (3.96%) WebSphere
4 8 (2.88%) CMS
5 7 (2.52%) WebLogic
6 5 (1.80%) MS Exchange
6 5 (1.80%) SAS
7 4 (1.44%) SharePoint
7 4 (1.44%) Skype for Business
8 3 (1.08%) Exchange Server 2003
8 3 (1.08%) Exchange Server 2010
8 3 (1.08%) MQSeries
8 3 (1.08%) WebSphere Application Server
9 2 (0.72%) Apache Spark
9 2 (0.72%) Office Communications Server
9 2 (0.72%) SharePoint 2013
10 1 (0.36%) Drupal
10 1 (0.36%) OpenStack
10 1 (0.36%) Sitecore CMS
Applications
1 20 (7.19%) MS Excel
2 17 (6.12%) MS Office
3 7 (2.52%) MS Visio
4 5 (1.80%) MS Project
5 4 (1.44%) MS PowerPoint
6 3 (1.08%) SPSS
7 2 (0.72%) Photoshop
8 1 (0.36%) InDesign
8 1 (0.36%) Spreadsheet
Business Applications
1 9 (3.24%) Dynamics CRM
2 7 (2.52%) Oracle BPM
3 6 (2.16%) Sprinklr
4 4 (1.44%) Adobe Campaign
5 3 (1.08%) Radian6
5 3 (1.08%) WebTrends
6 1 (0.36%) Eloqua
6 1 (0.36%) Orchard Housing
6 1 (0.36%) Remedy ITSM
6 1 (0.36%) SAP Oil and Gas
6 1 (0.36%) Unica
Cloud Services
1 19 (6.83%) Office 365
2 14 (5.04%) Microsoft Azure
3 8 (2.88%) Amazon AWS
3 8 (2.88%) PaaS
3 8 (2.88%) SaaS
4 7 (2.52%) IaaS
5 4 (1.44%) Boomi
6 3 (1.08%) Adobe Analytics
7 2 (0.72%) Azure Active Directory
7 2 (0.72%) Cloud Computing
7 2 (0.72%) Google Analytics
7 2 (0.72%) OneDrive
7 2 (0.72%) Yammer
8 1 (0.36%) BlueKai
8 1 (0.36%) Socialbakers
8 1 (0.36%) Trello
Communications & Networking
1 21 (7.55%) WAN
2 20 (7.19%) LAN
3 13 (4.68%) MPLS
4 10 (3.60%) Internet
5 9 (3.24%) VoIP
6 8 (2.88%) Ethernet
6 8 (2.88%) FCAPS
7 7 (2.52%) VPN
8 5 (1.80%) Unified Communications
9 4 (1.44%) HTTP
9 4 (1.44%) SAN
9 4 (1.44%) Skype
10 3 (1.08%) TCP/IP
11 2 (0.72%) DMZ
11 2 (0.72%) EIGRP
11 2 (0.72%) Firewall
11 2 (0.72%) Intranet
11 2 (0.72%) IPsec
11 2 (0.72%) OSPF
11 2 (0.72%) SSL
Database & Business Intelligence
1 11 (3.96%) DB2
2 8 (2.88%) Relational Database
3 7 (2.52%) SQL Server
4 6 (2.16%) Big Data
5 3 (1.08%) BusinessObjects
5 3 (1.08%) Data Warehouse
5 3 (1.08%) MongoDB
5 3 (1.08%) MySQL
5 3 (1.08%) RDBMS
6 2 (0.72%) Hadoop
6 2 (0.72%) Power BI
6 2 (0.72%) PowerCenter
6 2 (0.72%) QlikView
7 1 (0.36%) Apache Hive
7 1 (0.36%) BusinessObjects XI
7 1 (0.36%) Data Mart
7 1 (0.36%) MS Access
7 1 (0.36%) Oracle Reports
7 1 (0.36%) Redis
7 1 (0.36%) SAS Enterprise Guide
Development Applications
1 20 (7.19%) Maven
2 19 (6.83%) Eclipse
2 19 (6.83%) Gradle
2 19 (6.83%) IntelliJ
3 9 (3.24%) Git (software)
4 2 (0.72%) Visual Studio
5 1 (0.36%) Grunt
5 1 (0.36%) JIRA
5 1 (0.36%) Mercurial
5 1 (0.36%) webpack
General
1 69 (24.82%) Finance
2 42 (15.11%) Marketing
3 35 (12.59%) Banking
4 31 (11.15%) Retail
5 29 (10.43%) Telecoms
6 9 (3.24%) Spanish Language
7 8 (2.88%) Legal
8 7 (2.52%) Advertising
9 6 (2.16%) Mandarin Language
10 4 (1.44%) Billing
11 3 (1.08%) Publishing
11 3 (1.08%) Retail Banking
12 2 (0.72%) German Language
12 2 (0.72%) Investment Banking
12 2 (0.72%) Japanese Language
12 2 (0.72%) Manufacturing
12 2 (0.72%) Military
13 1 (0.36%) Electronics
13 1 (0.36%) Games
13 1 (0.36%) Law
Job Titles
1 70 (25.18%) Architect
2 45 (16.19%) Developer
3 32 (11.51%) Analyst
4 29 (10.43%) Project Manager
5 22 (7.91%) Solutions Architect
6 21 (7.55%) Java Developer
7 19 (6.83%) Consultant
8 18 (6.47%) Lead Developer
8 18 (6.47%) Lead Java Developer
9 17 (6.12%) Network Architect
10 15 (5.40%) Lead Architect
10 15 (5.40%) Telecoms Architect
11 14 (5.04%) Business Analyst
12 12 (4.32%) Marketing Manager
13 11 (3.96%) Delivery Manager
14 9 (3.24%) Cloud Architect
14 9 (3.24%) Designer
15 8 (2.88%) Business Manager
16 7 (2.52%) Data Architect
16 7 (2.52%) Help Desk Analyst
Libraries, Frameworks & Software Standards
1 38 (13.67%) REST
1 38 (13.67%) SOAP
2 36 (12.95%) CSS
2 36 (12.95%) HTML
3 35 (12.59%) XML
4 34 (12.23%) Hibernate
4 34 (12.23%) Spring
5 28 (10.07%) Java EE
6 27 (9.71%) Apache Felix
6 27 (9.71%) Apache Sling
6 27 (9.71%) JSP
6 27 (9.71%) JSR 170
6 27 (9.71%) JSTL
6 27 (9.71%) OSGi
6 27 (9.71%) Servlets
6 27 (9.71%) Spring MVC
6 27 (9.71%) XML-RPC
7 16 (5.76%) Middleware
8 14 (5.04%) Web Services
9 8 (2.88%) Dojo
Miscellaneous
1 43 (15.47%) Analytical Skills
2 36 (12.95%) Data Centre
3 25 (8.99%) Computer Science
4 18 (6.47%) Enterprise Software
5 11 (3.96%) User Experience
6 10 (3.60%) Management Information System
6 10 (3.60%) Social Media
7 9 (3.24%) SWIFT
8 7 (2.52%) CMDB
8 7 (2.52%) Economics
9 4 (1.44%) Data Protection Act
9 4 (1.44%) Mainframe
9 4 (1.44%) Mathematics
9 4 (1.44%) Performance Metrics
9 4 (1.44%) Public Cloud
9 4 (1.44%) Statistics
10 3 (1.08%) Data Integration
10 3 (1.08%) iPad
10 3 (1.08%) Visualisation
11 2 (0.72%) Mobile App
Operating Systems
1 11 (3.96%) Windows
2 7 (2.52%) Linux
3 3 (1.08%) Unix
3 3 (1.08%) Windows Server
4 1 (0.36%) AIX
4 1 (0.36%) Red Hat Enterprise Linux
4 1 (0.36%) Solaris
Processes & Methodologies
1 66 (23.74%) Agile Software Development
2 60 (21.58%) Presales
3 59 (21.22%) Analytics
4 41 (14.75%) Scrum
5 38 (13.67%) CRM
6 37 (13.31%) Project Management
6 37 (13.31%) Stakeholder Management
7 30 (10.79%) User Stories
8 29 (10.43%) MVC
9 27 (9.71%) Content Management
10 25 (8.99%) ITIL
11 22 (7.91%) Service Management
12 21 (7.55%) Migration
13 19 (6.83%) Business Analysis
14 18 (6.47%) Change Management
14 18 (6.47%) Programme Management
14 18 (6.47%) Software Engineering
15 17 (6.12%) Kanban
16 16 (5.76%) Project Governance
17 15 (5.40%) Service Delivery
Programming Languages
1 51 (18.35%) SQL
2 48 (17.27%) Java
3 35 (12.59%) JavaScript
4 10 (3.60%) C
5 7 (2.52%) C#
6 5 (1.80%) PHP
7 4 (1.44%) Python
8 2 (0.72%) R
9 1 (0.36%) SAS Macro
9 1 (0.36%) T-SQL
9 1 (0.36%) VB.NET
9 1 (0.36%) VBA
9 1 (0.36%) VBScript
Qualifications
1 62 (22.30%) Degree
2 42 (15.11%) Security Cleared
3 38 (13.67%) SC Cleared
4 10 (3.60%) MBA
5 4 (1.44%) ITIL Certification
6 3 (1.08%) DV Cleared
7 2 (0.72%) APMP
7 2 (0.72%) CCDP
7 2 (0.72%) CCNA
7 2 (0.72%) CCNP
7 2 (0.72%) Cisco Certification
8 1 (0.36%) ISEB
8 1 (0.36%) ITIL Foundation Certificate
8 1 (0.36%) MCITP
8 1 (0.36%) MCSE
8 1 (0.36%) Microsoft Certification
8 1 (0.36%) PMI Certification
8 1 (0.36%) PMP
8 1 (0.36%) RHCE
8 1 (0.36%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 14 (5.04%) Data Quality
2 9 (3.24%) SEPA
2 9 (3.24%) SLA
3 7 (2.52%) QA
4 3 (1.08%) Actionable Recommendations
5 2 (0.72%) COBIT
6 1 (0.36%) Disclosure Scotland
System Software
1 6 (2.16%) Active Directory
2 5 (1.80%) VMware Infrastructure
3 3 (1.08%) Firmware
3 3 (1.08%) vSphere
4 1 (0.36%) VMware ESX
Systems Management
1 10 (3.60%) Microsoft Intune
2 3 (1.08%) Backup Exec
3 2 (0.72%) Systems Management Server (SMS)
4 1 (0.36%) CA Service Virtualization
4 1 (0.36%) CA Single Sign-On
4 1 (0.36%) TeamSite
Vendors
1 39 (14.03%) Adobe
2 33 (11.87%) IBM
3 32 (11.51%) Microsoft
4 24 (8.63%) Oracle
5 21 (7.55%) BT
6 15 (5.40%) Capita
6 15 (5.40%) TOWER Software
7 13 (4.68%) Cisco
8 12 (4.32%) Google
8 12 (4.32%) HP
9 11 (3.96%) CA
10 10 (3.60%) ServiceNow
11 8 (2.88%) Dell
11 8 (2.88%) EMC
11 8 (2.88%) SevOne
11 8 (2.88%) VMware
12 5 (1.80%) SAP
13 4 (1.44%) Remedy
14 3 (1.08%) Salesforce.com
14 3 (1.08%) Symantec
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