The table below looks at the statistics for Customer Engagement skills in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 19 December 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
19 Dec 2014
Same period 2013 Same period 2012
Customer Engagement
Rank 498 466 473
Rank change year-on-year
-32 +7
Contract jobs citing Customer Engagement 91 93 61
As % of all contract IT jobs located in England 0.18% 0.20% 0.14%
As % of the Processes & Methodologies category 0.24% 0.27% 0.19%
Number of daily rates quoted 63 53 28
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£425 £450 £500
Average daily rate % change year-on-year
-5.55% -10.00%
90% offered a daily rate of more than £242 £233 £307
10% offered a daily rate of more than £550 £518 £583
UK excluding London average daily rate £375 £420 £500
% change year-on-year
-10.71% -16.00%
Number of hourly rates quoted 2 1 3
Average hourly rate £21.58 £21.34 £22.40
Average hourly rate % change year-on-year
+1.12% -4.73%
UK excluding London average hourly rate £21.58 - £16.38
Customer Engagement
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the England region.

Processes & Methodologies Category
England
Contract IT job ads with a match in the
Processes & Methodologies category
37611 35073 32579
As % of all contract IT jobs located in England 74.56% 74.26% 72.11%
Number of daily rates quoted 25023 22021 19511
Average daily rate £425 £401 £400
Average daily rate % change year-on-year
+6.11% +0.12%
90% offered a daily rate of more than £285 £270 £273
10% offered a daily rate of more than £600 £575 £575
UK excluding London average daily rate £388 £365 £365
% change year-on-year
+6.16% -
Number of hourly rates quoted 1045 1075 1369
Average hourly rate £24.00 £26.50 £30.00
Average hourly rate % change year-on-year
-9.43% -11.66%
90% offered a hourly rate of more than £11.50 £12.50 £12.50
10% offered a hourly rate of more than £47.50 £45.00 £46.50
UK excluding London average hourly rate £25.00 £27.00 £30.00
% change year-on-year
-7.40% -10.00%

Customer Engagement
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Customer Engagement across the England region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in England

Customer Engagement
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement across the England region.

Customer Engagement Daily Rate Trend in England

Customer Engagement
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Customer Engagement across the England region over the 3 months to 19 December 2014.

Customer Engagement Daily Rate Histogram in England

Customer Engagement
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Engagement across the England region.

Customer Engagement Hourly Rate Trend in England

Customer Engagement
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Customer Engagement within the England region over the 3 months to 19 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East -1 35 £388 -10.91% 10
London +16 34 £450 -10.00% 19
South West -17 7 £300 - 4
North West -16 4 £300 +41.17% 3
Yorkshire -14 3 £410 +30.15%
East of England -19 3 £550 +358.33%
East Midlands 0 1 - - 2
North East - - - -
West Midlands - - - - 4
Customer Engagement
UK

Customer Engagement
Top 30 Related IT Skills in England

For the 6 months to 19 December 2014, IT contractor jobs across the England region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement.

1 55 (34.38%) Degree
2 45 (28.13%) ITIL
3 44 (27.50%) Service Management
4 41 (25.63%) Agile Software Development
5 25 (15.63%) Microsoft
5 25 (15.63%) XML
5 25 (15.63%) JavaScript
5 25 (15.63%) User Experience
6 24 (15.00%) Microsoft Certification
7 23 (14.38%) Windows
8 22 (13.75%) E-Commerce
8 22 (13.75%) HTML
8 22 (13.75%) Scrum
9 21 (13.13%) Finance
9 21 (13.13%) Retail
9 21 (13.13%) MCITP
9 21 (13.13%) MCTS
9 21 (13.13%) SQL
9 21 (13.13%) Web Services
10 20 (12.50%) CSS
10 20 (12.50%) CRM
10 20 (12.50%) Security Cleared
11 19 (11.88%) Marketing
12 18 (11.25%) .NET
12 18 (11.25%) Project Management
12 18 (11.25%) Ajax
13 17 (10.63%) Business Analysis
14 16 (10.00%) IIS
14 16 (10.00%) PRINCE2
15 14 (8.75%) DNS

Customer Engagement
Top Related IT Skills in England by Category

For the 6 months to 19 December 2014, IT contractor jobs across the England region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 16 (10.00%) IIS
2 10 (6.25%) CMS
3 6 (3.75%) SharePoint
4 5 (3.13%) MS Exchange
4 5 (3.13%) BizTalk Server
5 4 (2.50%) JBoss
6 3 (1.88%) Lync
6 3 (1.88%) IBM Notes
6 3 (1.88%) GroupWise
7 2 (1.25%) Live Communications Server
7 2 (1.25%) SAS
7 2 (1.25%) Tomcat
7 2 (1.25%) Adobe CQ
8 1 (0.63%) Office Communications Server
8 1 (0.63%) Oracle Workflow
Applications
1 11 (6.88%) MS Excel
2 6 (3.75%) Adobe Creative Suite
3 5 (3.13%) MS Project
4 3 (1.88%) MS Office
4 3 (1.88%) MS PowerPoint
5 2 (1.25%) MS Visio
6 1 (0.63%) Spreadsheet
6 1 (0.63%) Photoshop
Business Applications
1 2 (1.25%) SAP Oil and Gas
1 2 (1.25%) Oracle EBS
1 2 (1.25%) Remedy ITSM
1 2 (1.25%) Magento
2 1 (0.63%) SAP SRM
Cloud Services
1 4 (2.50%) Microsoft Azure
2 3 (1.88%) Office 365
3 1 (0.63%) Amazon AWS
3 1 (0.63%) Amazon EC2
3 1 (0.63%) Amazon S3
Communications & Networking
1 14 (8.75%) DNS
2 12 (7.50%) SSL
3 10 (6.25%) LDAP
3 10 (6.25%) VPN
4 7 (4.38%) DHCP
5 6 (3.75%) Intranet
6 4 (2.50%) Network Security
7 3 (1.88%) IMAP
7 3 (1.88%) CDMA
7 3 (1.88%) GPRS
7 3 (1.88%) GSM
7 3 (1.88%) SAN
7 3 (1.88%) UMTS
7 3 (1.88%) POP3
7 3 (1.88%) SMTP
7 3 (1.88%) Wi-Fi
7 3 (1.88%) Firewall
8 2 (1.25%) RTP
8 2 (1.25%) WAN
8 2 (1.25%) HTTP
Database & Business Intelligence
1 6 (3.75%) Oracle Database
2 5 (3.13%) SQL Server
2 5 (3.13%) Data Warehouse
3 4 (2.50%) Big Data
4 3 (1.88%) Hadoop
4 3 (1.88%) EDRMS
5 2 (1.25%) RDBMS
5 2 (1.25%) Relational Database
6 1 (0.63%) BusinessObjects XI
6 1 (0.63%) QlikView
6 1 (0.63%) Spotfire
6 1 (0.63%) MS Access
6 1 (0.63%) Data Mining
6 1 (0.63%) PowerCenter
Development Applications
1 12 (7.50%) JIRA
2 8 (5.00%) Visual Studio
2 8 (5.00%) Axure RP
3 5 (3.13%) Maven
4 4 (2.50%) Team Foundation Server
5 3 (1.88%) Gerrit
5 3 (1.88%) Git (software)
6 2 (1.25%) MSI
6 2 (1.25%) Eclipse
6 2 (1.25%) Ant
6 2 (1.25%) Fiddler
7 1 (0.63%) MSBuild
7 1 (0.63%) FindBugs
7 1 (0.63%) Jenkins
7 1 (0.63%) RSpec
7 1 (0.63%) Cucumber
7 1 (0.63%) TeamCity
7 1 (0.63%) Selenium
7 1 (0.63%) JUnit
7 1 (0.63%) Checkstyle
General
1 21 (13.13%) Finance
1 21 (13.13%) Retail
2 19 (11.88%) Marketing
3 9 (5.63%) Telecoms
3 9 (5.63%) Banking
4 6 (3.75%) Publishing
5 3 (1.88%) Multimedia
6 2 (1.25%) Billing
6 2 (1.25%) Electronics
6 2 (1.25%) Manufacturing
6 2 (1.25%) Games
6 2 (1.25%) Retail Banking
7 1 (0.63%) Financial Institution
7 1 (0.63%) Aerospace
7 1 (0.63%) Law
7 1 (0.63%) Legal
7 1 (0.63%) Front Office
Job Titles
1 28 (17.50%) Analyst
2 24 (15.00%) Project Manager
3 23 (14.38%) Developer
4 21 (13.13%) Business Analyst
5 16 (10.00%) Architect
6 14 (8.75%) Consultant
6 14 (8.75%) Field Engineer
7 11 (6.88%) Solutions Architect
7 11 (6.88%) Support Engineer
8 10 (6.25%) Technical Consultant
8 10 (6.25%) ServiceNow Consultant
8 10 (6.25%) ServiceNow Developer
8 10 (6.25%) ITSM Consultant
8 10 (6.25%) Technical Developer
9 9 (5.63%) Agile Business Analyst
10 8 (5.00%) Senior Technical Consultant
10 8 (5.00%) Senior Developer
10 8 (5.00%) Senior Consultant
11 7 (4.38%) Operations Manager
12 5 (3.13%) CMS Developer
Libraries, Frameworks & Software Standards
1 25 (15.63%) XML
2 22 (13.75%) HTML
3 21 (13.13%) Web Services
4 20 (12.50%) CSS
5 18 (11.25%) .NET
5 18 (11.25%) Ajax
6 12 (7.50%) SOAP
7 11 (6.88%) ASP.NET
8 10 (6.25%) COM
8 10 (6.25%) jQuery
9 8 (5.00%) Twitter Bootstrap
10 6 (3.75%) XHTML
10 6 (3.75%) XSD
10 6 (3.75%) XSLT
10 6 (3.75%) REST
11 5 (3.13%) .NET Framework
12 3 (1.88%) WCF
12 3 (1.88%) Velocity
13 2 (1.25%) Spring
13 2 (1.25%) JSF
Miscellaneous
1 25 (15.63%) User Experience
2 11 (6.88%) Performance Metrics
3 10 (6.25%) Analytical Skills
3 10 (6.25%) iPad
3 10 (6.25%) CMDB
4 8 (5.00%) Clustering
5 6 (3.75%) Web 2.0
5 6 (3.75%) W3C
6 4 (2.50%) Management Information System
7 3 (1.88%) Social Media
8 2 (1.25%) CESG
8 2 (1.25%) Economics
8 2 (1.25%) PKI
8 2 (1.25%) DTV
8 2 (1.25%) Client/Server
8 2 (1.25%) Visualisation
8 2 (1.25%) Data Structures
8 2 (1.25%) Mobile App
8 2 (1.25%) Digital Media
9 1 (0.63%) FMCG
Operating Systems
1 23 (14.38%) Windows
2 3 (1.88%) Windows Server 2012
2 3 (1.88%) Windows Server 2008
3 2 (1.25%) Windows Server 2003
3 2 (1.25%) Linux
3 2 (1.25%) Windows 7
4 1 (0.63%) Windows 8
4 1 (0.63%) Apple iOS
4 1 (0.63%) Android
Processes & Methodologies
1 45 (28.13%) ITIL
2 44 (27.50%) Service Management
3 41 (25.63%) Agile Software Development
4 22 (13.75%) E-Commerce
4 22 (13.75%) Scrum
5 20 (12.50%) CRM
6 18 (11.25%) Project Management
7 17 (10.63%) Business Analysis
8 16 (10.00%) PRINCE2
9 13 (8.13%) Stakeholder Management
9 13 (8.13%) B2C
10 12 (7.50%) Business Intelligence
11 11 (6.88%) ITIL V3
11 11 (6.88%) Analytics
11 11 (6.88%) Programme Management
12 10 (6.25%) ITSM
12 10 (6.25%) ITIL V2
12 10 (6.25%) IT Asset Management
12 10 (6.25%) Technical Architecture
12 10 (6.25%) Use Case
Programming Languages
1 25 (15.63%) JavaScript
2 21 (13.13%) SQL
3 12 (7.50%) Java
4 11 (6.88%) C#
5 8 (5.00%) PowerShell
6 4 (2.50%) Python
6 4 (2.50%) VBScript
6 4 (2.50%) C
7 3 (1.88%) VBA
7 3 (1.88%) C++
7 3 (1.88%) PHP
7 3 (1.88%) Ruby
8 2 (1.25%) Shell Script
8 2 (1.25%) VB.NET
8 2 (1.25%) T-SQL
9 1 (0.63%) Golang
9 1 (0.63%) F#
9 1 (0.63%) PL/SQL
9 1 (0.63%) Perl
Qualifications
1 55 (34.38%) Degree
2 24 (15.00%) Microsoft Certification
3 21 (13.13%) MCITP
3 21 (13.13%) MCTS
4 20 (12.50%) Security Cleared
5 11 (6.88%) SC Cleared
6 7 (4.38%) MCSE
7 5 (3.13%) DV Cleared
7 5 (3.13%) PMP
7 5 (3.13%) PMI Certification
8 3 (1.88%) MCP
8 3 (1.88%) MCSD
9 2 (1.25%) PRINCE2 Certification
9 2 (1.25%) BC Cleared
10 1 (0.63%) ACCA
10 1 (0.63%) MBA
10 1 (0.63%) CIMA
Quality Assurance & Compliance
1 8 (5.00%) SLA
2 5 (3.13%) QA
3 1 (0.63%) Sarbanes-Oxley
System Software
1 8 (5.00%) Active Directory
2 5 (3.13%) Microsoft App-V
3 3 (1.88%) Hyper-V
3 3 (1.88%) VMware Infrastructure
4 2 (1.25%) Terminal Services
5 1 (0.63%) vSphere
Systems Management
1 10 (6.25%) HP UCMDB
2 4 (2.50%) WMI
2 4 (2.50%) SCOM
2 4 (2.50%) SCSM
3 3 (1.88%) MOM
4 2 (1.25%) OPNET
4 2 (1.25%) Netcool
4 2 (1.25%) WSUS
4 2 (1.25%) SCCM
4 2 (1.25%) FortiGate
5 1 (0.63%) Opscode Chef
5 1 (0.63%) Forefront Identity Manager
5 1 (0.63%) Puppet
5 1 (0.63%) SCVMM
Vendors
1 25 (15.63%) Microsoft
2 10 (6.25%) Oracle
2 10 (6.25%) Adobe
2 10 (6.25%) ServiceNow
2 10 (6.25%) hybris
3 7 (4.38%) Google
4 6 (3.75%) Open Text
4 6 (3.75%) RedDot
4 6 (3.75%) HP
4 6 (3.75%) Cisco
5 5 (3.13%) Citrix
6 4 (2.50%) Capita
6 4 (2.50%) Lotus
7 3 (1.88%) SAP
7 3 (1.88%) Novell
7 3 (1.88%) BMC
7 3 (1.88%) CheckPoint
7 3 (1.88%) Remedy
7 3 (1.88%) VMware
8 2 (1.25%) KANA
South East London
FT Select
Rate: From £150 to £175 per annum
Posted: Yesterday
Brighton, East Sussex
Connectus
Rate: £450 per day
Posted: 2 days ago
London
Roc Search
Rate: £240 - £250 per day
Posted: 3 days ago
Reading
Volt
Rate: £400.00 - £450.00 per day
Posted: 3 days ago
Reading, Berkshire
Nationwide People Ltd
Rate: £400 - £450 Per Day
Posted: 3 days ago
Milton Keynes, Buckinghamshire
Evolution Recruitment Solutions
Rate: Market Rate
Posted: 4 days ago
Reading
Volt
Rate: £300.00 - £450.00 per day
Posted: 5 days ago
London
Global Technology Solutions Ltd
Rate: £450 - £650 per day
Posted: 5 days ago
City of London
NFP Group Ltd
Rate: £430 - £470 per day
Posted: 18 days ago