The table below looks at the statistics for Customer Engagement skills in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
Customer Engagement
Rank 509 514 515
Rank change year-on-year
+5 +1
Contract jobs citing Customer Engagement 69 55 59
As % of all contract IT jobs located in England 0.13% 0.11% 0.11%
As % of the Processes & Methodologies category 0.18% 0.15% 0.15%
Number of daily rates quoted 40 27 28
Average daily rate
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of your Daily Rate
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£400 £355 £375
Average daily rate % change year-on-year
+12.67% -5.33%
90% offered a daily rate of more than £348 £290 £241
10% offered a daily rate of more than £506 £500 £488
UK excluding London average daily rate £400 £355 £313
% change year-on-year
+12.67% +13.60%
Number of hourly rates quoted 2 2 4
Average hourly rate £74.75 £45.00 £22.75
Average hourly rate % change year-on-year
+66.11% +97.80%
90% offered a hourly rate of more than £24.55 £21.00 £9.00
10% offered a hourly rate of more than £124.95 £69.00 £38.25
UK excluding London average hourly rate £12.00 £45.00 £9.00
% change year-on-year
-73.33% +400.00%
Customer Engagement
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the England region.

Processes & Methodologies Category
England
Contract IT job ads with a match in the
Processes & Methodologies category
38925 35924 38359
As % of all contract IT jobs located in England 74.49% 74.48% 72.52%
Number of daily rates quoted 24714 22629 22625
Average daily rate £413 £403 £400
Average daily rate % change year-on-year
+2.48% +0.62%
90% offered a daily rate of more than £275 £275 £268
10% offered a daily rate of more than £575 £575 £575
UK excluding London average daily rate £375 £370 £363
% change year-on-year
+1.35% +2.06%
Number of hourly rates quoted 1104 1022 1412
Average hourly rate £23.50 £27.97 £31.50
Average hourly rate % change year-on-year
-15.98% -11.20%
90% offered a hourly rate of more than £12.50 £12.50 £13.00
10% offered a hourly rate of more than £47.50 £50.00 £47.00
UK excluding London average hourly rate £26.25 £30.00 £30.00
% change year-on-year
-12.50% -

Customer Engagement
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Customer Engagement across the England region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in England

Customer Engagement
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement across the England region.

Customer Engagement Daily Rate Trend in England

Customer Engagement
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Customer Engagement across the England region over the 3 months to 19 September 2014.

Customer Engagement Daily Rate Histogram in England

Customer Engagement
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Engagement across the England region.

Customer Engagement Hourly Rate Trend in England

Customer Engagement
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Customer Engagement across the England region over the 3 months to 19 September 2014.

Customer Engagement Hourly Rate Histogram in England

Customer Engagement
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Customer Engagement within the England region over the 3 months to 19 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +22 24 £400 +6.66% 26
South East -4 19 £385 +8.45% 10
North West +1 8 £506 - 3
Midlands - 6 - -
South West -42 5 £500 +8.99% 6
East Midlands - 3 £450 - 2
Yorkshire 0 2 - -
East of England -22 1 £500 +14.28% 2
West Midlands - 1 £450 - 2
North East - - - -
Customer Engagement
UK

Customer Engagement
Top 30 Related IT Skills in England

For the 6 months to 19 September 2014, IT contractor jobs across the England region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement.

1 35 (21.21%) Retail
2 32 (19.39%) Agile Software Development
2 32 (19.39%) Finance
2 32 (19.39%) E-Commerce
2 32 (19.39%) Degree
3 28 (16.97%) Business Analysis
4 27 (16.36%) Service Management
5 26 (15.76%) Scrum
5 26 (15.76%) Marketing
5 26 (15.76%) Project Management
5 26 (15.76%) User Experience
6 25 (15.15%) CRM
6 25 (15.15%) ITIL
6 25 (15.15%) Stakeholder Management
7 23 (13.94%) Windows
8 21 (12.73%) B2C
9 20 (12.12%) Oracle
9 20 (12.12%) Migration
10 17 (10.30%) Business Process Mapping
10 17 (10.30%) Security Cleared
11 16 (9.70%) PRINCE2
12 15 (9.09%) Microsoft Certification
12 15 (9.09%) JIRA
12 15 (9.09%) Use Case
12 15 (9.09%) hybris
13 14 (8.48%) Active Directory
13 14 (8.48%) MCTS
13 14 (8.48%) MCITP
14 13 (7.88%) SQL
14 13 (7.88%) iPad

Customer Engagement
Top Related IT Skills in England by Category

For the 6 months to 19 September 2014, IT contractor jobs across the England region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 10 (6.06%) SharePoint
2 6 (3.64%) CMS
2 6 (3.64%) Oracle Workflow
3 3 (1.82%) MS Exchange
3 3 (1.82%) IIS
4 2 (1.21%) Lync
4 2 (1.21%) BizTalk Server
5 1 (0.61%) GroupWise
5 1 (0.61%) SAS
5 1 (0.61%) IBM Notes
5 1 (0.61%) Tomcat
5 1 (0.61%) SharePoint Server
5 1 (0.61%) WebSphere
5 1 (0.61%) Sitecore CMS
5 1 (0.61%) Drupal
5 1 (0.61%) Adobe CQ
Applications
1 4 (2.42%) MS Excel
2 2 (1.21%) MS PowerPoint
2 2 (1.21%) Photoshop
3 1 (0.61%) MS Visio
3 1 (0.61%) MS Project
3 1 (0.61%) MS Office
Business Applications
1 2 (1.21%) Remedy ITSM
2 1 (0.61%) Oracle 11i
2 1 (0.61%) Oracle EBS
2 1 (0.61%) Oracle EBS R12
2 1 (0.61%) Google Analytics
Cloud Services
1 4 (2.42%) Microsoft Azure
1 4 (2.42%) Office 365
2 3 (1.82%) IBM Blueworks
3 2 (1.21%) SaaS
Communications & Networking
1 12 (7.27%) DNS
2 10 (6.06%) DHCP
3 7 (4.24%) Firewall
4 4 (2.42%) Network Security
4 4 (2.42%) CDMA
4 4 (2.42%) GPRS
4 4 (2.42%) GSM
4 4 (2.42%) UMTS
5 3 (1.82%) Internet
5 3 (1.82%) WAN
5 3 (1.82%) Wi-Fi
6 2 (1.21%) Wireless
6 2 (1.21%) IPsec
6 2 (1.21%) TCP/IP
6 2 (1.21%) VPN
6 2 (1.21%) MPLS
7 1 (0.61%) SAN
7 1 (0.61%) SSL
7 1 (0.61%) Intranet
7 1 (0.61%) NetScreen
Database & Business Intelligence
1 7 (4.24%) Data Warehouse
2 6 (3.64%) BusinessObjects XI
2 6 (3.64%) PowerCenter
3 5 (3.03%) Oracle Database
4 3 (1.82%) RDBMS
4 3 (1.82%) SQL Server
4 3 (1.82%) Relational Database
5 2 (1.21%) MongoDB
5 2 (1.21%) MySQL
6 1 (0.61%) EDRMS
6 1 (0.61%) Data Mining
6 1 (0.61%) SAS Data Integration Studio
6 1 (0.61%) Base SAS
6 1 (0.61%) SAS Enterprise Guide
6 1 (0.61%) Hadoop
6 1 (0.61%) Big Data
Development Applications
1 15 (9.09%) JIRA
2 4 (2.42%) Maven
3 3 (1.82%) Git (software)
3 3 (1.82%) Gerrit
4 1 (0.61%) MSI
4 1 (0.61%) Eclipse
4 1 (0.61%) Visual Studio
4 1 (0.61%) Fiddler
4 1 (0.61%) Team Foundation Server
4 1 (0.61%) Selenium
4 1 (0.61%) Axure RP
General
1 35 (21.21%) Retail
2 32 (19.39%) Finance
3 26 (15.76%) Marketing
4 11 (6.67%) Banking
5 6 (3.64%) Telecoms
6 5 (3.03%) Retail Banking
7 3 (1.82%) Games
7 3 (1.82%) Publishing
8 2 (1.21%) Multimedia
8 2 (1.21%) Manufacturing
9 1 (0.61%) Military
9 1 (0.61%) Advertising
9 1 (0.61%) Investment Banking
9 1 (0.61%) Billing
9 1 (0.61%) Corporate Banking
Job Titles
1 43 (26.06%) Analyst
2 40 (24.24%) Business Analyst
3 23 (13.94%) Architect
4 20 (12.12%) Project Manager
5 15 (9.09%) Agile Business Analyst
6 12 (7.27%) Solutions Architect
7 11 (6.67%) Developer
8 8 (4.85%) Consultant
9 7 (4.24%) Field Engineer
9 7 (4.24%) Portfolio Manager
10 6 (3.64%) Senior Manager
11 5 (3.03%) Technical Architect
11 5 (3.03%) Programme Manager
11 5 (3.03%) Operations Manager
11 5 (3.03%) Support Engineer
12 4 (2.42%) Digital Project Manager
12 4 (2.42%) OSS Architect
12 4 (2.42%) OSS Solutions Architect
12 4 (2.42%) E-Commerce Manager
12 4 (2.42%) Senior Project Manager
Libraries, Frameworks & Software Standards
1 8 (4.85%) Velocity
2 6 (3.64%) jQuery
2 6 (3.64%) HTML
3 4 (2.42%) .NET
3 4 (2.42%) CSS
4 3 (1.82%) JMS
4 3 (1.82%) EJB
4 3 (1.82%) XML
4 3 (1.82%) EJB 3.0
4 3 (1.82%) JPA
4 3 (1.82%) GWT
4 3 (1.82%) HornetQ
5 2 (1.21%) REST
5 2 (1.21%) XMPP
5 2 (1.21%) Hibernate
5 2 (1.21%) Spring
5 2 (1.21%) SAML
6 1 (0.61%) EDI
6 1 (0.61%) Flash
6 1 (0.61%) JSP
Miscellaneous
1 26 (15.76%) User Experience
2 13 (7.88%) iPad
3 10 (6.06%) Clustering
4 9 (5.45%) Analytical Skills
5 5 (3.03%) Management Information System
5 5 (3.03%) Social Media
6 4 (2.42%) Replication
6 4 (2.42%) NHS
7 3 (1.82%) SWIFT
8 2 (1.21%) Mobile App
8 2 (1.21%) Online Banking
9 1 (0.61%) Client/Server
9 1 (0.61%) Mobile Games
9 1 (0.61%) Economics
9 1 (0.61%) Statistics
9 1 (0.61%) IPTV
9 1 (0.61%) Data Integration
9 1 (0.61%) FMCG
9 1 (0.61%) Mathematics
9 1 (0.61%) Computer Science
Operating Systems
1 23 (13.94%) Windows
2 8 (4.85%) Windows 8
2 8 (4.85%) Windows Server 2008
3 7 (4.24%) Windows 7
4 5 (3.03%) Windows Server 2003
5 4 (2.42%) Apple iOS
5 4 (2.42%) Android
6 3 (1.82%) Linux
6 3 (1.82%) Windows Server 2012
7 1 (0.61%) Windows XP
Processes & Methodologies
1 32 (19.39%) Agile Software Development
1 32 (19.39%) E-Commerce
2 28 (16.97%) Business Analysis
3 27 (16.36%) Service Management
4 26 (15.76%) Scrum
4 26 (15.76%) Project Management
5 25 (15.15%) CRM
5 25 (15.15%) ITIL
5 25 (15.15%) Stakeholder Management
6 21 (12.73%) B2C
7 20 (12.12%) Migration
8 17 (10.30%) Business Process Mapping
9 16 (9.70%) PRINCE2
10 15 (9.09%) Use Case
11 11 (6.67%) ITIL V3
12 10 (6.06%) Stakeholder Engagement
12 10 (6.06%) Coaching
13 9 (5.45%) Analytics
14 8 (4.85%) Business Transformation
14 8 (4.85%) Resource Management
Programming Languages
1 13 (7.88%) SQL
2 10 (6.06%) Java
3 7 (4.24%) Shell Script
3 7 (4.24%) JavaScript
4 6 (3.64%) PowerShell
4 6 (3.64%) PL/SQL
5 5 (3.03%) VBScript
6 4 (2.42%) C
6 4 (2.42%) C#
7 2 (1.21%) PHP
8 1 (0.61%) Python
8 1 (0.61%) T-SQL
8 1 (0.61%) C++
8 1 (0.61%) Perl
8 1 (0.61%) VB.NET
8 1 (0.61%) VBA
8 1 (0.61%) Ruby
8 1 (0.61%) Apex Code
8 1 (0.61%) R
Qualifications
1 32 (19.39%) Degree
2 17 (10.30%) Security Cleared
3 15 (9.09%) Microsoft Certification
4 14 (8.48%) MCTS
4 14 (8.48%) MCITP
5 11 (6.67%) SC Cleared
6 5 (3.03%) PMP
6 5 (3.03%) PMI Certification
7 2 (1.21%) BC Cleared
7 2 (1.21%) DV Cleared
7 2 (1.21%) PRINCE2 Certification
8 1 (0.61%) ISEB
8 1 (0.61%) ACCA
8 1 (0.61%) MCSE
8 1 (0.61%) PhD
8 1 (0.61%) MCP
8 1 (0.61%) MCSD
8 1 (0.61%) CIMA
8 1 (0.61%) MBA
Quality Assurance & Compliance
1 8 (4.85%) SLA
2 4 (2.42%) QA
3 3 (1.82%) ISO 8583
System Software
1 14 (8.48%) Active Directory
2 5 (3.03%) Terminal Services
3 4 (2.42%) Hyper-V
4 2 (1.21%) VMware ESXi
4 2 (1.21%) vSphere
4 2 (1.21%) Xen
5 1 (0.61%) Microsoft App-V
Systems Management
1 8 (4.85%) SCCM
2 5 (3.03%) WSUS
3 3 (1.82%) Forefront Identity Manager
4 2 (1.21%) FortiGate
4 2 (1.21%) OPNET
4 2 (1.21%) Netcool
5 1 (0.61%) WMI
5 1 (0.61%) SCOM
Vendors
1 20 (12.12%) Oracle
2 15 (9.09%) hybris
3 11 (6.67%) Microsoft
4 6 (3.64%) JBoss
4 6 (3.64%) Cisco
4 6 (3.64%) IBM
4 6 (3.64%) HP
4 6 (3.64%) Informatica
5 4 (2.42%) Becrypt
5 4 (2.42%) Remedy
5 4 (2.42%) Citrix
5 4 (2.42%) Salesforce.com
6 3 (1.82%) CheckPoint
6 3 (1.82%) BMC
6 3 (1.82%) Adobe
6 3 (1.82%) ATG
7 2 (1.21%) Facebook
7 2 (1.21%) Twitter
7 2 (1.21%) Greenplum
7 2 (1.21%) Google
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Rate: £350 - £375 per day
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