The table below looks at the statistics for Customer Engagement skills in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 27 February 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
27 Feb 2015
Same period 2014 Same period 2013
Customer Engagement
Rank 463 437 459
Rank change year-on-year
-26 +22
Contract jobs citing Customer Engagement 101 110 55
As % of all contract IT jobs located in England 0.21% 0.24% 0.14%
As % of the Processes & Methodologies category 0.28% 0.32% 0.18%
Number of daily rates quoted 59 63 32
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£425 £400 £500
Average daily rate % change year-on-year
+6.25% -20.00%
90% offered a daily rate of more than £220 £269 £214
10% offered a daily rate of more than £550 £500 £550
UK excluding London average daily rate £413 £350 £500
% change year-on-year
+17.85% -30.00%
Number of hourly rates quoted 1 0 1
Average hourly rate £21.58 - £22.40
UK excluding London average hourly rate £21.58 - -
Customer Engagement
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the England region.

Processes & Methodologies Category
England
Contract IT job ads with a match in the
Processes & Methodologies category
36276 34482 29909
As % of all contract IT jobs located in England 76.17% 75.38% 73.44%
Number of daily rates quoted 23210 21106 18166
Average daily rate £425 £408 £400
Average daily rate % change year-on-year
+4.29% +1.87%
90% offered a daily rate of more than £285 £275 £275
10% offered a daily rate of more than £575 £575 £575
UK excluding London average daily rate £400 £375 £363
% change year-on-year
+6.66% +3.44%
Number of hourly rates quoted 964 1079 1107
Average hourly rate £28.19 £27.50 £30.00
Average hourly rate % change year-on-year
+2.50% -8.33%
90% offered a hourly rate of more than £12.00 £12.33 £12.35
10% offered a hourly rate of more than £49.50 £47.50 £51.50
UK excluding London average hourly rate £30.00 £27.50 £31.50
% change year-on-year
+9.09% -12.69%

Customer Engagement
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Customer Engagement across the England region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in England

Customer Engagement
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement across the England region.

Customer Engagement Daily Rate Trend in England

Customer Engagement
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Customer Engagement across the England region over the 3 months to 27 February 2015.

Customer Engagement Daily Rate Histogram in England

Customer Engagement
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Engagement across the England region.

Customer Engagement Hourly Rate Trend in England

Customer Engagement
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Customer Engagement within the England region over the 3 months to 27 February 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East -18 48 £425 +3.03% 12
London -14 35 £450 - 15
South West -18 7 £263 -19.23% 3
East of England +4 4 £550 - 1
East Midlands 0 2 - - 3
North West -20 2 £448 +40.39% 7
West Midlands -6 1 - - 3
Yorkshire -17 1 £135 -56.80%
North East - - - -
Customer Engagement
UK

Customer Engagement
Top 30 Related IT Skills in England

For the 6 months to 27 February 2015, IT contractor jobs across the England region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement.

1 68 (36.96%) Degree
2 61 (33.15%) ITIL
3 54 (29.35%) Service Management
4 44 (23.91%) Microsoft
5 41 (22.28%) Agile Software Development
6 39 (21.20%) XML
7 38 (20.65%) Windows
8 35 (19.02%) Microsoft Certification
8 35 (19.02%) SQL
9 32 (17.39%) JavaScript
9 32 (17.39%) HTML
9 32 (17.39%) MCITP
9 32 (17.39%) MCTS
10 31 (16.85%) Web Services
11 30 (16.30%) CSS
12 28 (15.22%) Finance
13 27 (14.67%) Ajax
14 26 (14.13%) .NET
15 24 (13.04%) Marketing
15 24 (13.04%) User Experience
16 22 (11.96%) IIS
17 21 (11.41%) MS Excel
17 21 (11.41%) Active Directory
17 21 (11.41%) Retail
18 20 (10.87%) Scrum
18 20 (10.87%) Project Management
19 19 (10.33%) DNS
19 19 (10.33%) CRM
19 19 (10.33%) Analytics
20 18 (9.78%) SOAP

Customer Engagement
Top Related IT Skills in England by Category

For the 6 months to 27 February 2015, IT contractor jobs across the England region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 22 (11.96%) IIS
2 12 (6.52%) CMS
3 9 (4.89%) MS Exchange
4 7 (3.80%) SharePoint
4 7 (3.80%) GroupWise
4 7 (3.80%) IBM Notes
5 5 (2.72%) Office Communications Server
6 4 (2.17%) SAS
6 4 (2.17%) BizTalk Server
7 3 (1.63%) Lync
8 2 (1.09%) Adobe CQ
8 2 (1.09%) Live Communications Server
8 2 (1.09%) Tomcat
8 2 (1.09%) JBoss
9 1 (0.54%) Elasticsearch
Applications
1 21 (11.41%) MS Excel
2 10 (5.43%) Adobe Creative Suite
3 6 (3.26%) MS Project
4 4 (2.17%) MS PowerPoint
5 3 (1.63%) MS Office
5 3 (1.63%) MS Visio
6 1 (0.54%) Spreadsheet
Business Applications
1 3 (1.63%) Oracle EBS
1 3 (1.63%) Optimost
1 3 (1.63%) Google Analytics
2 2 (1.09%) Magento
2 2 (1.09%) SAP Oil and Gas
3 1 (0.54%) SAP SRM
3 1 (0.54%) Remedy ITSM
3 1 (0.54%) Oracle Payables
3 1 (0.54%) Oracle Receivables
3 1 (0.54%) Oracle Cash Management
3 1 (0.54%) Oracle Assets
3 1 (0.54%) Oracle E-Business Tax
3 1 (0.54%) Oracle General Ledger
3 1 (0.54%) Oracle EBS R12
Cloud Services
1 3 (1.63%) Microsoft Azure
2 2 (1.09%) Office 365
3 1 (0.54%) Amazon AWS
3 1 (0.54%) Amazon EC2
3 1 (0.54%) Amazon S3
Communications & Networking
1 19 (10.33%) DNS
2 17 (9.24%) SSL
3 16 (8.70%) LDAP
3 16 (8.70%) VPN
4 10 (5.43%) Intranet
5 9 (4.89%) DHCP
6 7 (3.80%) POP3
6 7 (3.80%) SMTP
6 7 (3.80%) SAN
6 7 (3.80%) IMAP
7 4 (2.17%) Firewall
8 2 (1.09%) Wireless
8 2 (1.09%) RTP
8 2 (1.09%) Wireshark
8 2 (1.09%) Network Security
8 2 (1.09%) LAN
8 2 (1.09%) PBX
8 2 (1.09%) PSTN
9 1 (0.54%) UMTS
9 1 (0.54%) VoIP
Database & Business Intelligence
1 6 (3.26%) Big Data
2 5 (2.72%) SQL Server
3 4 (2.17%) Data Warehouse
3 4 (2.17%) Oracle Database
4 3 (1.63%) EDRMS
4 3 (1.63%) Hadoop
5 1 (0.54%) NoSQL
5 1 (0.54%) Spotfire
5 1 (0.54%) QlikView
5 1 (0.54%) Data Mining
5 1 (0.54%) PowerCenter
5 1 (0.54%) MS Access
5 1 (0.54%) Couchbase
Development Applications
1 14 (7.61%) Visual Studio
1 14 (7.61%) Axure RP
2 10 (5.43%) JIRA
2 10 (5.43%) Team Foundation Server
3 3 (1.63%) Ant
3 3 (1.63%) Maven
4 2 (1.09%) Checkstyle
4 2 (1.09%) JUnit
4 2 (1.09%) Eclipse
4 2 (1.09%) MSI
4 2 (1.09%) NUnit
4 2 (1.09%) FindBugs
5 1 (0.54%) Jenkins
5 1 (0.54%) RSpec
5 1 (0.54%) Fiddler
5 1 (0.54%) TeamCity
5 1 (0.54%) Git (software)
5 1 (0.54%) Cucumber
5 1 (0.54%) Gerrit
5 1 (0.54%) MSBuild
General
1 28 (15.22%) Finance
2 24 (13.04%) Marketing
3 21 (11.41%) Retail
4 16 (8.70%) Banking
5 9 (4.89%) Publishing
6 6 (3.26%) Telecoms
7 5 (2.72%) Retail Banking
8 4 (2.17%) Law
8 4 (2.17%) Legal
8 4 (2.17%) Financial Institution
9 3 (1.63%) Front Office
10 2 (1.09%) Electronics
10 2 (1.09%) Manufacturing
10 2 (1.09%) Games
10 2 (1.09%) Billing
10 2 (1.09%) Investment Banking
11 1 (0.54%) Dutch Language
11 1 (0.54%) German Language
11 1 (0.54%) Multimedia
11 1 (0.54%) Aerospace
Job Titles
1 36 (19.57%) Analyst
2 33 (17.93%) Developer
3 28 (15.22%) Field Engineer
4 26 (14.13%) Business Analyst
5 20 (10.87%) Consultant
6 18 (9.78%) Project Manager
7 17 (9.24%) Architect
8 16 (8.70%) Technical Consultant
8 16 (8.70%) ITSM Consultant
8 16 (8.70%) Technical Developer
8 16 (8.70%) ServiceNow Consultant
8 16 (8.70%) ServiceNow Developer
9 15 (8.15%) Support Engineer
10 14 (7.61%) Senior Technical Consultant
10 14 (7.61%) Senior Developer
10 14 (7.61%) Solutions Architect
10 14 (7.61%) Senior Consultant
11 10 (5.43%) Server Engineer
12 9 (4.89%) CMS Developer
13 6 (3.26%) Data Analyst
Libraries, Frameworks & Software Standards
1 39 (21.20%) XML
2 32 (17.39%) HTML
3 31 (16.85%) Web Services
4 30 (16.30%) CSS
5 27 (14.67%) Ajax
6 26 (14.13%) .NET
7 18 (9.78%) SOAP
8 15 (8.15%) ASP.NET
8 15 (8.15%) COM
9 12 (6.52%) jQuery
9 12 (6.52%) Twitter Bootstrap
10 10 (5.43%) XSD
10 10 (5.43%) XSLT
10 10 (5.43%) XHTML
11 5 (2.72%) REST
12 4 (2.17%) .NET Framework
13 3 (1.63%) WCF
13 3 (1.63%) Spring
14 2 (1.09%) JSF
14 2 (1.09%) XML-RPC
Miscellaneous
1 24 (13.04%) User Experience
2 16 (8.70%) Analytical Skills
2 16 (8.70%) CMDB
3 11 (5.98%) Clustering
4 10 (5.43%) W3C
4 10 (5.43%) Web 2.0
5 6 (3.26%) iPad
5 6 (3.26%) Management Information System
6 5 (2.72%) Social Media
6 5 (2.72%) Performance Metrics
7 2 (1.09%) Data Structures
7 2 (1.09%) DTV
7 2 (1.09%) Digital Media
7 2 (1.09%) Mobile App
7 2 (1.09%) PKI
7 2 (1.09%) CESG
8 1 (0.54%) Economics
8 1 (0.54%) Blog
8 1 (0.54%) Visualisation
8 1 (0.54%) Client/Server
Operating Systems
1 38 (20.65%) Windows
2 13 (7.07%) Windows 7
3 10 (5.43%) Windows 8
4 7 (3.80%) Windows Server 2008
5 6 (3.26%) Windows Server 2003
6 3 (1.63%) Windows Server 2012
7 1 (0.54%) UNIX
7 1 (0.54%) Linux
Processes & Methodologies
1 61 (33.15%) ITIL
2 54 (29.35%) Service Management
3 41 (22.28%) Agile Software Development
4 20 (10.87%) Project Management
4 20 (10.87%) Scrum
5 19 (10.33%) CRM
5 19 (10.33%) Analytics
6 16 (8.70%) ITIL V2
6 16 (8.70%) IT Asset Management
6 16 (8.70%) Business Intelligence
6 16 (8.70%) ITSM
6 16 (8.70%) Business Analysis
6 16 (8.70%) Technical Architecture
7 14 (7.61%) B2C
7 14 (7.61%) PRINCE2
8 13 (7.07%) E-Commerce
8 13 (7.07%) Stakeholder Management
8 13 (7.07%) Content Management
9 12 (6.52%) Programme Management
9 12 (6.52%) Web Development
Programming Languages
1 35 (19.02%) SQL
2 32 (17.39%) JavaScript
3 16 (8.70%) PowerShell
4 15 (8.15%) C#
5 11 (5.98%) VBScript
6 8 (4.35%) Java
7 7 (3.80%) VB.NET
8 4 (2.17%) Python
9 3 (1.63%) C
9 3 (1.63%) C++
10 2 (1.09%) Perl
10 2 (1.09%) PHP
10 2 (1.09%) F#
10 2 (1.09%) VBA
10 2 (1.09%) VB
10 2 (1.09%) Ruby
11 1 (0.54%) Golang
11 1 (0.54%) Shell Script
11 1 (0.54%) T-SQL
Qualifications
1 68 (36.96%) Degree
2 35 (19.02%) Microsoft Certification
3 32 (17.39%) MCTS
3 32 (17.39%) MCITP
4 11 (5.98%) Security Cleared
5 10 (5.43%) MCSE
6 7 (3.80%) SC Cleared
7 6 (3.26%) VCP4
8 3 (1.63%) DV Cleared
8 3 (1.63%) PMP
8 3 (1.63%) PMI Certification
9 2 (1.09%) PRINCE2 Certification
9 2 (1.09%) MCP
9 2 (1.09%) MCSD
10 1 (0.54%) HND
10 1 (0.54%) CCNA
10 1 (0.54%) Cisco Certification
Quality Assurance & Compliance
1 5 (2.72%) SLA
1 5 (2.72%) QA
2 1 (0.54%) Data Quality
2 1 (0.54%) Sarbanes-Oxley
System Software
1 21 (11.41%) Active Directory
2 5 (2.72%) Microsoft App-V
3 4 (2.17%) VMware Infrastructure
4 3 (1.63%) Hyper-V
5 1 (0.54%) vSphere
Systems Management
1 16 (8.70%) HP UCMDB
2 8 (4.35%) WMI
2 8 (4.35%) SCCM
2 8 (4.35%) SCOM
2 8 (4.35%) SCSM
3 4 (2.17%) MOM
4 1 (0.54%) Netcool
4 1 (0.54%) OPNET
4 1 (0.54%) Opscode Chef
4 1 (0.54%) Forefront Identity Manager
4 1 (0.54%) SCVMM
4 1 (0.54%) Puppet
Vendors
1 44 (23.91%) Microsoft
2 16 (8.70%) ServiceNow
3 14 (7.61%) Adobe
4 13 (7.07%) Google
5 10 (5.43%) Open Text
5 10 (5.43%) RedDot
6 9 (4.89%) HP
7 8 (4.35%) Oracle
7 8 (4.35%) Lotus
8 7 (3.80%) Citrix
8 7 (3.80%) Novell
8 7 (3.80%) hybris
9 6 (3.26%) Capita
10 5 (2.72%) Cisco
11 4 (2.17%) VMware
11 4 (2.17%) Becrypt
12 3 (1.63%) Tealeaf
12 3 (1.63%) Avaya
12 3 (1.63%) SAP
13 2 (1.09%) BMC
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