The table below looks at the statistics for Customer Engagement skills in IT contracts advertised for the England region. Included is a guide to the contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 21 January 2017 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
21 Jan 2017
Same period 2016 Same period 2015
Customer Engagement
UK / England
Rank 459 470 469
Rank change year-on-year
+11 -1
Contract jobs citing Customer Engagement 111 122 112
As % of all contract IT jobs located in England 0.27% 0.26% 0.24%
As % of the Processes & Methodologies category 0.33% 0.32% 0.31%
Number of daily rates quoted 58 65 72
Median daily rate £425 £425 £425
90% offered a daily rate of more than £298 £225 £241
10% offered a daily rate of more than £600 £560 £550
UK excluding London median daily rate £413 £400 £400
% change year-on-year
+3.12% -
Number of hourly rates quoted 0 1 2
Median hourly rate - £53.00 £21.58
Median hourly rate % change year-on-year
- +145.59%
UK excluding London median hourly rate - - £21.58

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the England region.

Processes & Methodologies Category
England
Contract IT job ads with a match in the
Processes & Methodologies category
33605 38158 36500
As % of all contract IT jobs located in England 82.39% 81.97% 78.70%
Number of daily rates quoted 22408 25058 23946
Median daily rate £450 £425 £425
Median daily rate % change year-on-year
+5.88% -
90% offered a daily rate of more than £300 £300 £288
10% offered a daily rate of more than £600 £600 £580
UK excluding London median daily rate £405 £400 £393
% change year-on-year
+1.25% +1.91%
Number of hourly rates quoted 835 1094 976
Median hourly rate £34.00 £37.50 £25.00
Median hourly rate % change year-on-year
-9.33% +50.00%
90% offered a hourly rate of more than £13.00 £12.80 £12.00
10% offered a hourly rate of more than £50.00 £55.00 £47.50
UK excluding London median hourly rate £35.00 £40.00 £25.25
% change year-on-year
-12.50% +58.41%

Customer Engagement
Jobs Demand Trend in England

The demand trend of contract jobs across the England region citing Customer Engagement as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in England

Customer Engagement
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement across the England region.

Customer Engagement Daily Rate Trend in England

Customer Engagement
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Customer Engagement across the England region over the 3 months to 21 January 2017.

Customer Engagement Daily Rate Histogram in England

Customer Engagement
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Engagement across the England region.

Customer Engagement Hourly Rate Trend in England

Customer Engagement
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Engagement within the England region over the 3 months to 21 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -7 37 £480 +2.12% 12
South East +15 33 £420 +0.59% 8
West Midlands +18 17 £313 - 5
North West +27 10 £425 +28.78% 8
East of England - 8 £313 - 7
South West +8 2 £575 +50.81% 5
North East -17 1 £525 +5.00%
Customer Engagement
UK

Customer Engagement
Top 30 Related IT Skills in England

For the 6 months to 21 January 2017, IT contractor jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region with a requirement for Customer Engagement.

1 55 (22.82%) Analytics
2 53 (21.99%) Agile Software Development
3 46 (19.09%) Finance
4 42 (17.43%) Marketing
4 42 (17.43%) Degree
5 39 (16.18%) Stakeholder Management
5 39 (16.18%) Project Management
5 39 (16.18%) Security Cleared
6 37 (15.35%) SQL
7 36 (14.94%) CRM
8 34 (14.11%) SC Cleared
8 34 (14.11%) Presales
9 31 (12.86%) Adobe
9 31 (12.86%) Analytical Skills
10 30 (12.45%) IBM
11 29 (12.03%) HTML
11 29 (12.03%) Java
11 29 (12.03%) Service Management
11 29 (12.03%) Telecoms
12 28 (11.62%) Data Centre
13 26 (10.79%) Retail
13 26 (10.79%) JavaScript
14 25 (10.37%) CSS
14 25 (10.37%) Microsoft
15 24 (9.96%) SOAP
15 24 (9.96%) REST
16 22 (9.13%) XML
16 22 (9.13%) ITIL
16 22 (9.13%) Banking
17 21 (8.71%) Content Management

Customer Engagement
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 21 (8.71%) Adobe Experience Manager
2 17 (7.05%) JBoss
2 17 (7.05%) Tomcat
3 12 (4.98%) CMS
4 4 (1.66%) MS Exchange
4 4 (1.66%) SAS
4 4 (1.66%) WebSphere
5 3 (1.24%) Drupal
5 3 (1.24%) Exchange Server 2003
5 3 (1.24%) Exchange Server 2010
5 3 (1.24%) SharePoint
5 3 (1.24%) Skype for Business
6 2 (0.83%) Apache
6 2 (0.83%) IIS
6 2 (0.83%) Sitecore CMS
7 1 (0.41%) Apache Spark
7 1 (0.41%) FileNet
7 1 (0.41%) Office Communications Server
7 1 (0.41%) SharePoint Server
Applications
1 17 (7.05%) MS Excel
2 13 (5.39%) MS Office
3 8 (3.32%) MS Project
4 3 (1.24%) MS PowerPoint
5 2 (0.83%) MS Visio
5 2 (0.83%) SPSS
6 1 (0.41%) InDesign
6 1 (0.41%) Photoshop
6 1 (0.41%) Spreadsheet
Business Applications
1 8 (3.32%) Dynamics CRM
2 6 (2.49%) Sprinklr
3 4 (1.66%) Adobe Campaign
3 4 (1.66%) Radian6
4 3 (1.24%) Oracle BPM
4 3 (1.24%) WebTrends
5 2 (0.83%) Eloqua
6 1 (0.41%) Maximo
6 1 (0.41%) Orchard Housing
6 1 (0.41%) SAP Business ByDesign
6 1 (0.41%) SAP Oil and Gas
6 1 (0.41%) Unica
Cloud Services
1 15 (6.22%) Office 365
2 13 (5.39%) Microsoft Azure
3 10 (4.15%) IaaS
3 10 (4.15%) SaaS
4 9 (3.73%) Amazon AWS
5 7 (2.90%) PaaS
6 4 (1.66%) Boomi
7 3 (1.24%) Adobe Analytics
7 3 (1.24%) OneDrive
8 2 (0.83%) BlueKai
8 2 (0.83%) Google Analytics
9 1 (0.41%) Azure Active Directory
9 1 (0.41%) Cloud Computing
9 1 (0.41%) Trello
9 1 (0.41%) Yammer
Communications & Networking
1 17 (7.05%) WAN
2 16 (6.64%) LAN
3 11 (4.56%) Internet
4 8 (3.32%) MPLS
5 6 (2.49%) Ethernet
5 6 (2.49%) FCAPS
6 4 (1.66%) HTTP
6 4 (1.66%) Intranet
6 4 (1.66%) SAN
6 4 (1.66%) VoIP
7 3 (1.24%) Skype
7 3 (1.24%) SSL
7 3 (1.24%) TCP/IP
7 3 (1.24%) VPN
8 2 (0.83%) DNS
8 2 (0.83%) Unified Communications
9 1 (0.41%) Cisco Nexus
9 1 (0.41%) FWSM
9 1 (0.41%) NAS
9 1 (0.41%) VLAN
Database & Business Intelligence
1 6 (2.49%) SQL Server
2 5 (2.07%) Big Data
2 5 (2.07%) Data Warehouse
2 5 (2.07%) Relational Database
3 4 (1.66%) DB2
4 3 (1.24%) BusinessObjects
4 3 (1.24%) MongoDB
4 3 (1.24%) MySQL
4 3 (1.24%) PowerCenter
4 3 (1.24%) RDBMS
5 2 (0.83%) QlikView
6 1 (0.41%) Amazon DynamoDB
6 1 (0.41%) Apache Hive
6 1 (0.41%) BusinessObjects XI
6 1 (0.41%) Data Mart
6 1 (0.41%) Hadoop
6 1 (0.41%) MS Access
6 1 (0.41%) NoSQL
6 1 (0.41%) Oracle Reports
6 1 (0.41%) SAS Enterprise Guide
Development Applications
1 14 (5.81%) Maven
2 12 (4.98%) Eclipse
2 12 (4.98%) Gradle
2 12 (4.98%) IntelliJ
3 5 (2.07%) Git (software)
4 1 (0.41%) Grunt
4 1 (0.41%) JIRA
4 1 (0.41%) Rational DOORS
4 1 (0.41%) Visual Studio
4 1 (0.41%) webpack
General
1 46 (19.09%) Finance
2 42 (17.43%) Marketing
3 29 (12.03%) Telecoms
4 26 (10.79%) Retail
5 22 (9.13%) Banking
6 11 (4.56%) Legal
7 9 (3.73%) Spanish Language
8 8 (3.32%) Advertising
9 6 (2.49%) Mandarin Language
10 3 (1.24%) Billing
10 3 (1.24%) Military
10 3 (1.24%) Publishing
10 3 (1.24%) Retail Banking
11 2 (0.83%) Japanese Language
11 2 (0.83%) Manufacturing
12 1 (0.41%) Back Office
12 1 (0.41%) Electronics
12 1 (0.41%) Games
12 1 (0.41%) German Language
12 1 (0.41%) Local Government
Job Titles
1 58 (24.07%) Architect
2 40 (16.60%) Developer
3 32 (13.28%) Analyst
4 24 (9.96%) Project Manager
5 18 (7.47%) Consultant
6 16 (6.64%) Business Analyst
7 14 (5.81%) Lead Architect
7 14 (5.81%) Solutions Architect
7 14 (5.81%) Telecoms Architect
8 13 (5.39%) Network Architect
9 12 (4.98%) Marketing Manager
10 10 (4.15%) Business Manager
10 10 (4.15%) Java Developer
11 9 (3.73%) Service Architect
12 8 (3.32%) Cloud Architect
12 8 (3.32%) Lead Developer
12 8 (3.32%) Lead Java Developer
12 8 (3.32%) Senior Manager
13 7 (2.90%) Help Desk Analyst
14 6 (2.49%) Delivery Manager
Libraries, Frameworks & Software Standards
1 29 (12.03%) HTML
2 25 (10.37%) CSS
3 24 (9.96%) REST
3 24 (9.96%) SOAP
4 22 (9.13%) XML
5 20 (8.30%) Hibernate
5 20 (8.30%) Spring
6 17 (7.05%) Apache Felix
6 17 (7.05%) Apache Sling
6 17 (7.05%) Java EE
6 17 (7.05%) JSP
6 17 (7.05%) JSR 170
6 17 (7.05%) JSTL
6 17 (7.05%) OSGi
6 17 (7.05%) Servlets
6 17 (7.05%) Spring MVC
6 17 (7.05%) XML-RPC
7 10 (4.15%) Web Services
8 9 (3.73%) Middleware
9 6 (2.49%) .NET
Miscellaneous
1 31 (12.86%) Analytical Skills
2 28 (11.62%) Data Centre
3 15 (6.22%) Management Information System
3 15 (6.22%) User Experience
4 14 (5.81%) Social Media
5 13 (5.39%) Computer Science
6 10 (4.15%) Enterprise Software
7 7 (2.90%) Data Protection Act
7 7 (2.90%) Economics
8 6 (2.49%) CMDB
9 4 (1.66%) Mainframe
10 3 (1.24%) Data Integration
10 3 (1.24%) iPad
10 3 (1.24%) Mathematics
10 3 (1.24%) Mobile App
10 3 (1.24%) Public Cloud
10 3 (1.24%) Statistics
11 2 (0.83%) Performance Metrics
11 2 (0.83%) Virtual Team
11 2 (0.83%) Visualisation
Operating Systems
1 12 (4.98%) Windows
2 4 (1.66%) Linux
3 2 (0.83%) Android
3 2 (0.83%) Apple iOS
3 2 (0.83%) Unix
3 2 (0.83%) Windows Server
4 1 (0.41%) AIX
4 1 (0.41%) Red Hat Enterprise Linux
4 1 (0.41%) Solaris
Processes & Methodologies
1 55 (22.82%) Analytics
2 53 (21.99%) Agile Software Development
3 39 (16.18%) Project Management
3 39 (16.18%) Stakeholder Management
4 36 (14.94%) CRM
5 34 (14.11%) Presales
6 29 (12.03%) Service Management
7 22 (9.13%) ITIL
8 21 (8.71%) Content Management
8 21 (8.71%) Scrum
9 20 (8.30%) Service Delivery
10 19 (7.88%) Business Analysis
11 18 (7.47%) MVC
11 18 (7.47%) User Stories
12 17 (7.05%) Change Management
12 17 (7.05%) Service Design
13 16 (6.64%) Migration
14 14 (5.81%) Stakeholder Engagement
15 13 (5.39%) Programme Management
15 13 (5.39%) Project Governance
Programming Languages
1 37 (15.35%) SQL
2 29 (12.03%) Java
3 26 (10.79%) JavaScript
4 9 (3.73%) C
5 7 (2.90%) PHP
6 6 (2.49%) C#
7 3 (1.24%) Python
8 1 (0.41%) R
8 1 (0.41%) SAS Macro
8 1 (0.41%) T-SQL
8 1 (0.41%) VB.NET
8 1 (0.41%) VBA
8 1 (0.41%) VBScript
Qualifications
1 42 (17.43%) Degree
2 39 (16.18%) Security Cleared
3 34 (14.11%) SC Cleared
4 6 (2.49%) ITIL Certification
4 6 (2.49%) MBA
5 5 (2.07%) APMP
6 4 (1.66%) DV Cleared
7 2 (0.83%) BPSS Clearance
8 1 (0.41%) CCDP
8 1 (0.41%) CCNA
8 1 (0.41%) CCNP
8 1 (0.41%) Cisco Certification
8 1 (0.41%) ITIL Foundation Certificate
8 1 (0.41%) MCITP
8 1 (0.41%) MCSE
8 1 (0.41%) Microsoft Certification
8 1 (0.41%) PMI Certification
8 1 (0.41%) PMP
8 1 (0.41%) RHCE
8 1 (0.41%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 10 (4.15%) QA
2 8 (3.32%) Data Quality
3 4 (1.66%) Actionable Recommendations
4 3 (1.24%) SLA
5 2 (0.83%) Disclosure Scotland
System Software
1 4 (1.66%) Active Directory
2 3 (1.24%) Firmware
2 3 (1.24%) vSphere
3 2 (0.83%) VMware Infrastructure
Systems Management
1 8 (3.32%) Microsoft Intune
2 3 (1.24%) Backup Exec
3 1 (0.41%) CA Service Virtualization
3 1 (0.41%) CA Single Sign-On
3 1 (0.41%) Systems Management Server (SMS)
3 1 (0.41%) TeamSite
Vendors
1 31 (12.86%) Adobe
2 30 (12.45%) IBM
3 25 (10.37%) Microsoft
4 19 (7.88%) BT
5 14 (5.81%) Capita
5 14 (5.81%) TOWER Software
6 13 (5.39%) Oracle
7 11 (4.56%) Google
8 10 (4.15%) HP
9 8 (3.32%) CA
9 8 (3.32%) Cisco
10 7 (2.90%) Dell
10 7 (2.90%) ServiceNow
11 6 (2.49%) EMC
11 6 (2.49%) SevOne
12 5 (2.07%) SAP
12 5 (2.07%) VMware
13 3 (1.24%) 3PAR
13 3 (1.24%) Symantec
14 2 (0.83%) Coremetrics
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