The first table below looks at the demand for Customer Engagement skills in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 30 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the England region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
30 Jul 2014
Same period 2013 Same period 2012
Customer Engagement
Rank 502 500 508
Rank change year-on-year
-2 +8
Contract jobs citing Customer Engagement 72 44 51
As % of all contract IT jobs located in England 0.15% 0.094% 0.096%
As % of the Processes & Methodologies category 0.20% 0.13% 0.14%
Number of daily rates quoted 24 23 28
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£419 £375 £375
Average daily rate % change year-on-year
+11.66% -
90% offered a daily rate of more than £347 £233 £207
10% offered a daily rate of more than £544 £500 £450
UK excluding London average daily rate £374 £355 £300
% change year-on-year
+5.28% +18.33%
Number of hourly rates quoted 2 2 4
Average hourly rate £74.25 £45.00 £45.00
Average hourly rate % change year-on-year
+65.00% -
UK excluding London average hourly rate £11.00 £45.00 £45.00
% change year-on-year
-75.55% -
Processes & Methodologies Category
England
Contract IT job ads with a match in the
Processes & Methodologies category
36732 34187 37631
As % of all contract IT jobs located in England 74.42% 73.38% 71.10%
Number of daily rates quoted 23130 21200 22120
Average daily rate £407 £412 £400
Average daily rate % change year-on-year
-1.33% +3.00%
90% offered a daily rate of more than £275 £274 £270
10% offered a daily rate of more than £575 £575 £575
UK excluding London average daily rate £375 £375 £363
% change year-on-year
- +3.44%
Number of hourly rates quoted 1077 979 1380
Average hourly rate £24.00 £31.25 £32.00
Average hourly rate % change year-on-year
-23.20% -2.34%
90% offered a hourly rate of more than £12.50 £13.35 £14.00
10% offered a hourly rate of more than £46.50 £48.84 £46.00
UK excluding London average hourly rate £26.50 £31.00 £31.50
% change year-on-year
-14.51% -1.58%
Customer Engagement
UK

Customer Engagement
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Customer Engagement across the England region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in England

Customer Engagement
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement across the England region.

Customer Engagement Daily Rate Trend in England

Customer Engagement
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Customer Engagement across the England region over the 3 months to 30 July 2014.

Customer Engagement Daily Rate Histogram in England

Customer Engagement
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Engagement across the England region.

Customer Engagement Hourly Rate Trend in England

Customer Engagement
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Customer Engagement across the England region over the 3 months to 30 July 2014.

Customer Engagement Hourly Rate Histogram in England

Customer Engagement
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Customer Engagement within the England region over the 3 months to 30 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +22 26 £470 +25.33% 13
South East -8 18 £393 +10.56% 6
Midlands - 9 - -
North West +11 8 £350 - 2
East Midlands +3 5 £450 +111.76% 1
South West -19 3 - - 3
North East - 2 - - 1
West Midlands - 1 - - 2
East of England - - - - 2
Yorkshire - - - - 1
Customer Engagement
UK

Customer Engagement
Top 30 Related IT Skills in England

For the 6 months to 30 July 2014, IT contractor jobs across the England region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement.

1 43 (23.50%) Degree
2 41 (22.40%) Retail
3 38 (20.77%) Business Analysis
4 37 (20.22%) E-Commerce
5 35 (19.13%) Project Management
6 34 (18.58%) Stakeholder Management
6 34 (18.58%) Scrum
7 32 (17.49%) Finance
7 32 (17.49%) Migration
8 30 (16.39%) CRM
8 30 (16.39%) Windows
9 27 (14.75%) B2C
10 25 (13.66%) Microsoft
11 24 (13.11%) Oracle
11 24 (13.11%) Business Process Mapping
12 23 (12.57%) JavaScript
12 23 (12.57%) ITIL
12 23 (12.57%) Marketing
13 22 (12.02%) JIRA
13 22 (12.02%) Service Management
13 22 (12.02%) hybris
13 22 (12.02%) Use Case
14 21 (11.48%) Security Cleared
15 20 (10.93%) Active Directory
16 19 (10.38%) PRINCE2
16 19 (10.38%) HTML
17 18 (9.84%) XML
18 17 (9.29%) SQL
18 17 (9.29%) Banking
18 17 (9.29%) SCCM

Customer Engagement
Top Related IT Skills in England by Category

For the 6 months to 30 July 2014, IT contractor jobs across the England region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 10 (5.46%) SharePoint
2 6 (3.28%) Oracle Workflow
3 5 (2.73%) CMS
4 3 (1.64%) Lync
4 3 (1.64%) SharePoint 2010
4 3 (1.64%) MS Exchange
5 2 (1.09%) SAS
5 2 (1.09%) Drupal
6 1 (0.55%) SharePoint 2013
6 1 (0.55%) Sitecore CMS
6 1 (0.55%) WebSphere
6 1 (0.55%) SharePoint Server
6 1 (0.55%) Live Communications Server
Applications
1 13 (7.10%) MS Excel
2 4 (2.19%) MS PowerPoint
3 3 (1.64%) MS Office
4 2 (1.09%) InfoPath
4 2 (1.09%) MS Project
5 1 (0.55%) PowerPivot
5 1 (0.55%) MS Visio
5 1 (0.55%) Photoshop
Business Applications
1 7 (3.83%) Remedy ITSM
2 1 (0.55%) Google Analytics
2 1 (0.55%) Oracle EBS R12
2 1 (0.55%) Oracle 11i
2 1 (0.55%) SAP WM
2 1 (0.55%) Oracle EBS
Cloud Services
1 10 (5.46%) SaaS
2 4 (2.19%) Microsoft Azure
2 4 (2.19%) IBM Blueworks
3 2 (1.09%) Office 365
Communications & Networking
1 15 (8.20%) DNS
2 14 (7.65%) DHCP
3 8 (4.37%) Firewall
3 8 (4.37%) VPN
4 6 (3.28%) SSL
4 6 (3.28%) LDAP
5 5 (2.73%) Internet
6 4 (2.19%) LAN
6 4 (2.19%) WAN
6 4 (2.19%) Network Security
7 3 (1.64%) UMTS
7 3 (1.64%) CDMA
7 3 (1.64%) GPRS
7 3 (1.64%) GSM
8 2 (1.09%) IPsec
8 2 (1.09%) Wi-Fi
8 2 (1.09%) Wireless
8 2 (1.09%) MPLS
8 2 (1.09%) TCP/IP
9 1 (0.55%) PBX
Database & Business Intelligence
1 11 (6.01%) Data Warehouse
2 7 (3.83%) MySQL
3 6 (3.28%) PowerCenter
3 6 (3.28%) BusinessObjects XI
4 5 (2.73%) Informix
4 5 (2.73%) SQL Server
5 4 (2.19%) Oracle Database
6 3 (1.64%) Relational Database
6 3 (1.64%) RDBMS
7 2 (1.09%) Hadoop
7 2 (1.09%) MongoDB
7 2 (1.09%) Big Data
8 1 (0.55%) SAS Data Integration Studio
8 1 (0.55%) SQL Server 2012
8 1 (0.55%) Base SAS
8 1 (0.55%) SAS Enterprise Guide
8 1 (0.55%) SQL Server Analysis Services
8 1 (0.55%) SQL Server 2008
8 1 (0.55%) Data Mining
8 1 (0.55%) SQL Server 2005
Development Applications
1 22 (12.02%) JIRA
2 3 (1.64%) Gerrit
2 3 (1.64%) Git (software)
2 3 (1.64%) Maven
3 1 (0.55%) Selenium
3 1 (0.55%) MSI
3 1 (0.55%) ERwin
General
1 41 (22.40%) Retail
2 32 (17.49%) Finance
3 23 (12.57%) Marketing
4 17 (9.29%) Banking
5 7 (3.83%) Telecoms
5 7 (3.83%) Games
6 5 (2.73%) Retail Banking
7 4 (2.19%) Legal
8 3 (1.64%) Publishing
8 3 (1.64%) Manufacturing
9 1 (0.55%) Back Office
9 1 (0.55%) Advertising
9 1 (0.55%) Military
9 1 (0.55%) Billing
9 1 (0.55%) Investment Banking
9 1 (0.55%) Corporate Banking
Job Titles
1 52 (28.42%) Analyst
2 47 (25.68%) Business Analyst
3 28 (15.30%) Project Manager
4 25 (13.66%) Architect
5 22 (12.02%) Developer
5 22 (12.02%) Agile Business Analyst
6 16 (8.74%) Consultant
7 11 (6.01%) Solutions Architect
8 7 (3.83%) Portfolio Manager
9 6 (3.28%) Senior Consultant
9 6 (3.28%) Senior Technical Consultant
9 6 (3.28%) Technical Consultant
9 6 (3.28%) ITSM Consultant
9 6 (3.28%) E-Commerce Business Analyst
10 5 (2.73%) ServiceNow Consultant
10 5 (2.73%) UNIX Developer
10 5 (2.73%) Digital Project Manager
10 5 (2.73%) Senior Manager
10 5 (2.73%) Programme Manager
10 5 (2.73%) Deployment Engineer
Libraries, Frameworks & Software Standards
1 19 (10.38%) HTML
2 18 (9.84%) XML
3 15 (8.20%) Ajax
4 9 (4.92%) CGI
4 9 (4.92%) Web Services
4 9 (4.92%) CSS
4 9 (4.92%) JSP
5 6 (3.28%) SOAP
5 6 (3.28%) COM
5 6 (3.28%) Velocity
5 6 (3.28%) jQuery
6 5 (2.73%) .NET
7 3 (1.64%) ASP.NET MVC 3
7 3 (1.64%) ASP.NET Web API
7 3 (1.64%) HornetQ
7 3 (1.64%) GWT
7 3 (1.64%) ASP.NET MVC
7 3 (1.64%) EJB 3.0
7 3 (1.64%) JPA
7 3 (1.64%) JMS
Miscellaneous
1 15 (8.20%) iPad
2 9 (4.92%) Web 2.0
3 8 (4.37%) Clustering
4 6 (3.28%) Management Information System
4 6 (3.28%) CMDB
5 5 (2.73%) NHS
6 4 (2.19%) Social Media
6 4 (2.19%) SWIFT
7 3 (1.64%) Replication
8 2 (1.09%) Mathematics
8 2 (1.09%) Statistics
8 2 (1.09%) Online Banking
9 1 (0.55%) New Media
9 1 (0.55%) Internet of Things
9 1 (0.55%) Mobile App
9 1 (0.55%) Data Integration
9 1 (0.55%) Copywriting
9 1 (0.55%) Visualisation
9 1 (0.55%) FMCG
9 1 (0.55%) Blackberry
Operating Systems
1 30 (16.39%) Windows
2 16 (8.74%) Windows 7
2 16 (8.74%) Windows 8
3 11 (6.01%) Windows Server 2008
4 9 (4.92%) UNIX
5 8 (4.37%) Windows Server 2003
6 7 (3.83%) Linux
7 3 (1.64%) Apple iOS
7 3 (1.64%) Android
7 3 (1.64%) Windows Server 2012
8 1 (0.55%) Windows XP
Processes & Methodologies
1 38 (20.77%) Business Analysis
2 37 (20.22%) E-Commerce
3 35 (19.13%) Project Management
4 34 (18.58%) Stakeholder Management
4 34 (18.58%) Scrum
5 32 (17.49%) Migration
6 30 (16.39%) CRM
7 27 (14.75%) B2C
8 24 (13.11%) Business Process Mapping
9 23 (12.57%) ITIL
10 22 (12.02%) Service Management
10 22 (12.02%) Use Case
11 19 (10.38%) PRINCE2
12 14 (7.65%) Agile Software Development
13 10 (5.46%) Analytics
14 8 (4.37%) Workflow
14 8 (4.37%) Data Modelling
14 8 (4.37%) ETL
14 8 (4.37%) Business Transformation
14 8 (4.37%) System Testing
Programming Languages
1 23 (12.57%) JavaScript
2 17 (9.29%) SQL
3 11 (6.01%) PHP
3 11 (6.01%) Shell Script
4 8 (4.37%) Java
4 8 (4.37%) PowerShell
5 7 (3.83%) C#
5 7 (3.83%) VBScript
6 6 (3.28%) PL/SQL
6 6 (3.28%) Perl
7 2 (1.09%) C
8 1 (0.55%) R
8 1 (0.55%) Data Analysis Expressions (DAX)
8 1 (0.55%) Apex Code
8 1 (0.55%) VBA
Qualifications
1 43 (23.50%) Degree
2 21 (11.48%) Security Cleared
3 15 (8.20%) Microsoft Certification
3 15 (8.20%) MCTS
3 15 (8.20%) MCITP
4 11 (6.01%) SC Cleared
5 8 (4.37%) PMP
5 8 (4.37%) PMI Certification
6 7 (3.83%) DV Cleared
7 5 (2.73%) Six Sigma Black Belt
8 1 (0.55%) PRINCE2 Practitioner
8 1 (0.55%) PhD
8 1 (0.55%) ISEB
8 1 (0.55%) ACCA
8 1 (0.55%) CIMA
8 1 (0.55%) MBA
Quality Assurance & Compliance
1 4 (2.19%) ISO 8583
2 3 (1.64%) QA
3 1 (0.55%) SLA
3 1 (0.55%) COBIT
System Software
1 20 (10.93%) Active Directory
2 5 (2.73%) Terminal Server
3 4 (2.19%) Terminal Services
3 4 (2.19%) Hyper-V
4 2 (1.09%) Xen
4 2 (1.09%) vSphere
4 2 (1.09%) VMware ESXi
5 1 (0.55%) MetaFrame
5 1 (0.55%) Microsoft App-V
Systems Management
1 17 (9.29%) SCCM
2 9 (4.92%) Control-M
2 9 (4.92%) WSUS
3 6 (3.28%) HP UCMDB
4 3 (1.64%) Forefront Identity Manager
5 2 (1.09%) FortiGate
6 1 (0.55%) SCOM
6 1 (0.55%) Netcool
6 1 (0.55%) OPNET
6 1 (0.55%) WMI
Vendors
1 25 (13.66%) Microsoft
2 24 (13.11%) Oracle
3 22 (12.02%) hybris
4 11 (6.01%) BMC
5 10 (5.46%) Citrix
6 9 (4.92%) HP
7 8 (4.37%) Remedy
8 7 (3.83%) Cisco
8 7 (3.83%) IBM
9 6 (3.28%) ATG
9 6 (3.28%) Informatica
9 6 (3.28%) ServiceNow
9 6 (3.28%) Becrypt
10 5 (2.73%) JBoss
10 5 (2.73%) Sybase
10 5 (2.73%) Salesforce.com
11 3 (1.64%) VMware
12 2 (1.09%) CheckPoint
12 2 (1.09%) NetApp
12 2 (1.09%) EMC
Hampshire
Nationwide People Ltd
Rate: £400 - £450 Per Day
Posted: 5 days ago
London
Hydrogen Group
Rate: £0.00 - £600.00 per annum
Posted: 6 days ago