The table below looks at the statistics for Customer Engagement skills in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 1 October 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
1 Oct 2014
Same period 2013 Same period 2012
Customer Engagement
Rank 509 503 518
Rank change year-on-year
-6 +15
Contract jobs citing Customer Engagement 71 59 63
As % of all contract IT jobs located in England 0.14% 0.12% 0.12%
As % of the Processes & Methodologies category 0.18% 0.16% 0.16%
Number of daily rates quoted 43 30 28
Average daily rate
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£400 £365 £375
Average daily rate % change year-on-year
+9.58% -2.66%
90% offered a daily rate of more than £350 £265 £241
10% offered a daily rate of more than £522 £487 £488
UK excluding London average daily rate £400 £373 £300
% change year-on-year
+7.38% +24.16%
Number of hourly rates quoted 2 1 4
Average hourly rate £74.75 £15.00 £22.75
Average hourly rate % change year-on-year
+398.33% -34.06%
90% offered a hourly rate of more than £24.55 £15.00 £9.00
10% offered a hourly rate of more than £124.95 £15.00 £38.25
UK excluding London average hourly rate £12.00 £15.00 £9.00
% change year-on-year
-20.00% +66.66%
Customer Engagement
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the England region.

Processes & Methodologies Category
England
Contract IT job ads with a match in the
Processes & Methodologies category
38426 35840 38298
As % of all contract IT jobs located in England 73.91% 74.48% 72.53%
Number of daily rates quoted 24559 22678 22623
Average daily rate £413 £402 £400
Average daily rate % change year-on-year
+2.61% +0.50%
90% offered a daily rate of more than £275 £275 £270
10% offered a daily rate of more than £575 £575 £575
UK excluding London average daily rate £375 £365 £365
% change year-on-year
+2.73% -
Number of hourly rates quoted 1075 996 1428
Average hourly rate £23.50 £29.50 £30.00
Average hourly rate % change year-on-year
-20.33% -1.66%
90% offered a hourly rate of more than £12.48 £12.50 £12.62
10% offered a hourly rate of more than £47.50 £50.00 £47.00
UK excluding London average hourly rate £26.83 £30.00 £28.50
% change year-on-year
-10.56% +5.26%

Customer Engagement
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Customer Engagement across the England region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in England

Customer Engagement
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement across the England region.

Customer Engagement Daily Rate Trend in England

Customer Engagement
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Customer Engagement across the England region over the 3 months to 1 October 2014.

Customer Engagement Daily Rate Histogram in England

Customer Engagement
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Engagement across the England region.

Customer Engagement Hourly Rate Trend in England

Customer Engagement
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Customer Engagement across the England region over the 3 months to 1 October 2014.

Customer Engagement Hourly Rate Histogram in England

Customer Engagement
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Customer Engagement within the England region over the 3 months to 1 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +22 26 £400 +6.66% 9
South East -24 20 £400 +12.67% 12
North West -3 8 £506 +44.64% 2
South West -27 6 £500 +8.99% 3
Midlands - 5 - -
East of England -25 2 £500 +185.71% 3
West Midlands -17 1 £450 - 2
East Midlands - 1 £450 - 1
North East - - - -
Customer Engagement
UK

Customer Engagement
Top 30 Related IT Skills in England

For the 6 months to 1 October 2014, IT contractor jobs across the England region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement.

1 31 (20.53%) Agile Software Development
2 29 (19.21%) Finance
3 28 (18.54%) Retail
3 28 (18.54%) Degree
4 26 (17.22%) Service Management
4 26 (17.22%) E-Commerce
5 25 (16.56%) ITIL
5 25 (16.56%) Marketing
6 24 (15.89%) Business Analysis
6 24 (15.89%) User Experience
7 23 (15.23%) Scrum
8 21 (13.91%) Stakeholder Management
8 21 (13.91%) CRM
8 21 (13.91%) Project Management
9 19 (12.58%) Security Cleared
10 17 (11.26%) Oracle
11 16 (10.60%) Windows
11 16 (10.60%) Migration
12 15 (9.93%) PRINCE2
12 15 (9.93%) B2C
12 15 (9.93%) Microsoft Certification
13 13 (8.61%) MCTS
13 13 (8.61%) MCITP
14 12 (7.95%) SQL
14 12 (7.95%) SC Cleared
14 12 (7.95%) Business Process Mapping
15 11 (7.28%) iPad
15 11 (7.28%) hybris
15 11 (7.28%) ITIL V3
15 11 (7.28%) Use Case

Customer Engagement
Top Related IT Skills in England by Category

For the 6 months to 1 October 2014, IT contractor jobs across the England region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 9 (5.96%) SharePoint
2 6 (3.97%) Oracle Workflow
3 5 (3.31%) CMS
4 3 (1.99%) IIS
5 2 (1.32%) BizTalk Server
6 1 (0.66%) Sitecore CMS
6 1 (0.66%) Adobe CQ
6 1 (0.66%) SharePoint Server
6 1 (0.66%) WebSphere
6 1 (0.66%) Tomcat
6 1 (0.66%) IBM Notes
6 1 (0.66%) MS Exchange
6 1 (0.66%) SAS
6 1 (0.66%) GroupWise
Applications
1 4 (2.65%) MS Excel
2 2 (1.32%) MS Office
2 2 (1.32%) Photoshop
2 2 (1.32%) MS PowerPoint
3 1 (0.66%) MS Visio
3 1 (0.66%) MS Project
Business Applications
1 2 (1.32%) Remedy ITSM
2 1 (0.66%) Google Analytics
2 1 (0.66%) Oracle EBS R12
2 1 (0.66%) Oracle EBS
2 1 (0.66%) SAP SRM
2 1 (0.66%) Oracle 11i
Cloud Services
1 4 (2.65%) Office 365
1 4 (2.65%) Microsoft Azure
2 2 (1.32%) SaaS
3 1 (0.66%) IBM Blueworks
Communications & Networking
1 11 (7.28%) DNS
2 9 (5.96%) DHCP
3 4 (2.65%) CDMA
3 4 (2.65%) GPRS
3 4 (2.65%) GSM
3 4 (2.65%) UMTS
3 4 (2.65%) Network Security
4 3 (1.99%) Wi-Fi
4 3 (1.99%) Firewall
4 3 (1.99%) WAN
5 1 (0.66%) Cisco ASA
5 1 (0.66%) IMAP
5 1 (0.66%) Wireshark
5 1 (0.66%) SSL
5 1 (0.66%) FTP
5 1 (0.66%) HTTP
5 1 (0.66%) POP3
5 1 (0.66%) SMTP
5 1 (0.66%) LAN
5 1 (0.66%) NetScreen
Database & Business Intelligence
1 7 (4.64%) Data Warehouse
2 6 (3.97%) PowerCenter
2 6 (3.97%) Oracle Database
2 6 (3.97%) BusinessObjects XI
3 3 (1.99%) Relational Database
3 3 (1.99%) RDBMS
4 2 (1.32%) MongoDB
5 1 (0.66%) Base SAS
5 1 (0.66%) SAS Enterprise Guide
5 1 (0.66%) SAS Data Integration Studio
5 1 (0.66%) SQL Server
5 1 (0.66%) EDRMS
Development Applications
1 11 (7.28%) JIRA
2 4 (2.65%) Maven
2 4 (2.65%) Gerrit
3 3 (1.99%) Git (software)
4 2 (1.32%) Axure RP
4 2 (1.32%) Team Foundation Server
5 1 (0.66%) Fiddler
5 1 (0.66%) Selenium
5 1 (0.66%) Eclipse
5 1 (0.66%) Visual Studio
5 1 (0.66%) MSI
General
1 29 (19.21%) Finance
2 28 (18.54%) Retail
3 25 (16.56%) Marketing
4 8 (5.30%) Banking
5 6 (3.97%) Telecoms
6 4 (2.65%) Retail Banking
7 2 (1.32%) Multimedia
7 2 (1.32%) Manufacturing
7 2 (1.32%) Publishing
8 1 (0.66%) Advertising
8 1 (0.66%) Games
8 1 (0.66%) Military
8 1 (0.66%) Aerospace
8 1 (0.66%) Front Office
8 1 (0.66%) Billing
Job Titles
1 36 (23.84%) Analyst
2 34 (22.52%) Business Analyst
3 18 (11.92%) Project Manager
4 15 (9.93%) Architect
5 11 (7.28%) Agile Business Analyst
5 11 (7.28%) Developer
6 9 (5.96%) Solutions Architect
7 7 (4.64%) Portfolio Manager
7 7 (4.64%) Field Engineer
7 7 (4.64%) Consultant
8 6 (3.97%) Senior Manager
8 6 (3.97%) Operations Manager
9 5 (3.31%) Support Engineer
9 5 (3.31%) Programme Manager
9 5 (3.31%) Technical Architect
10 4 (2.65%) Commercial Manager
10 4 (2.65%) E-Commerce Manager
10 4 (2.65%) Senior Project Manager
10 4 (2.65%) Java Developer
10 4 (2.65%) Business Consultant
Libraries, Frameworks & Software Standards
1 8 (5.30%) Velocity
2 6 (3.97%) jQuery
3 5 (3.31%) HTML
4 4 (2.65%) CSS
4 4 (2.65%) .NET
5 3 (1.99%) GWT
5 3 (1.99%) JPA
5 3 (1.99%) EJB 3.0
5 3 (1.99%) HornetQ
5 3 (1.99%) JMS
5 3 (1.99%) EJB
6 2 (1.32%) SAML
6 2 (1.32%) Spring
6 2 (1.32%) Hibernate
6 2 (1.32%) Twitter Bootstrap
6 2 (1.32%) REST
7 1 (0.66%) LINQ
7 1 (0.66%) Mason
7 1 (0.66%) RESTful
7 1 (0.66%) Visualforce
Miscellaneous
1 24 (15.89%) User Experience
2 11 (7.28%) iPad
3 9 (5.96%) Clustering
4 8 (5.30%) Analytical Skills
5 5 (3.31%) Social Media
6 4 (2.65%) NHS
6 4 (2.65%) Replication
6 4 (2.65%) Management Information System
7 3 (1.99%) Mobile App
8 1 (0.66%) Data Integration
8 1 (0.66%) FMCG
8 1 (0.66%) Visualisation
8 1 (0.66%) SWIFT
8 1 (0.66%) Digital Media
8 1 (0.66%) Mobile Games
8 1 (0.66%) Economics
8 1 (0.66%) IPTV
8 1 (0.66%) Online Banking
8 1 (0.66%) Copywriting
8 1 (0.66%) Client/Server
Operating Systems
1 16 (10.60%) Windows
2 4 (2.65%) Windows 8
2 4 (2.65%) Windows Server 2008
3 3 (1.99%) Windows 7
3 3 (1.99%) Windows Server 2012
3 3 (1.99%) Linux
4 2 (1.32%) Apple iOS
4 2 (1.32%) Android
5 1 (0.66%) Windows XP
5 1 (0.66%) Windows Server 2003
Processes & Methodologies
1 31 (20.53%) Agile Software Development
2 26 (17.22%) Service Management
2 26 (17.22%) E-Commerce
3 25 (16.56%) ITIL
4 24 (15.89%) Business Analysis
5 23 (15.23%) Scrum
6 21 (13.91%) Stakeholder Management
6 21 (13.91%) CRM
6 21 (13.91%) Project Management
7 16 (10.60%) Migration
8 15 (9.93%) PRINCE2
8 15 (9.93%) B2C
9 12 (7.95%) Business Process Mapping
10 11 (7.28%) ITIL V3
10 11 (7.28%) Use Case
11 10 (6.62%) Stakeholder Engagement
11 10 (6.62%) Coaching
12 8 (5.30%) Resource Management
13 7 (4.64%) Workflow
13 7 (4.64%) Service Delivery
Programming Languages
1 12 (7.95%) SQL
2 11 (7.28%) Java
3 7 (4.64%) JavaScript
3 7 (4.64%) Shell Script
4 6 (3.97%) PL/SQL
5 5 (3.31%) C
5 5 (3.31%) C#
6 3 (1.99%) PowerShell
7 2 (1.32%) VBScript
7 2 (1.32%) VB.NET
7 2 (1.32%) VBA
8 1 (0.66%) Apex Code
8 1 (0.66%) Ruby
8 1 (0.66%) Python
8 1 (0.66%) C++
8 1 (0.66%) PHP
8 1 (0.66%) T-SQL
Qualifications
1 28 (18.54%) Degree
2 19 (12.58%) Security Cleared
3 15 (9.93%) Microsoft Certification
4 13 (8.61%) MCTS
4 13 (8.61%) MCITP
5 12 (7.95%) SC Cleared
6 5 (3.31%) PMP
6 5 (3.31%) PMI Certification
7 3 (1.99%) DV Cleared
8 2 (1.32%) PRINCE2 Certification
8 2 (1.32%) MCP
8 2 (1.32%) MCSD
8 2 (1.32%) MCSE
8 2 (1.32%) BC Cleared
9 1 (0.66%) MBA
9 1 (0.66%) CIMA
9 1 (0.66%) ACCA
9 1 (0.66%) ISEB
Quality Assurance & Compliance
1 7 (4.64%) SLA
2 3 (1.99%) QA
3 1 (0.66%) ISO 8583
System Software
1 10 (6.62%) Active Directory
2 5 (3.31%) Terminal Services
3 2 (1.32%) Hyper-V
4 1 (0.66%) Microsoft App-V
Systems Management
1 5 (3.31%) WSUS
2 4 (2.65%) SCCM
3 3 (1.99%) Forefront Identity Manager
4 2 (1.32%) Netcool
4 2 (1.32%) OPNET
4 2 (1.32%) FortiGate
Vendors
1 17 (11.26%) Oracle
2 11 (7.28%) hybris
3 9 (5.96%) Microsoft
4 6 (3.97%) Informatica
4 6 (3.97%) JBoss
5 4 (2.65%) Cisco
5 4 (2.65%) HP
6 3 (1.99%) Remedy
6 3 (1.99%) CheckPoint
6 3 (1.99%) Adobe
6 3 (1.99%) BMC
7 2 (1.32%) IBM
7 2 (1.32%) Citrix
7 2 (1.32%) Salesforce.com
7 2 (1.32%) SAP
7 2 (1.32%) NetCracker
7 2 (1.32%) Cramer
7 2 (1.32%) Facebook
7 2 (1.32%) Twitter
7 2 (1.32%) Becrypt
Manchester
Computer Futures
Rate: competitive
Posted: 23 days ago