The table below looks at the statistics for Customer Engagement skills in IT contracts advertised for the England region. Included is a guide to the contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 27 May 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
27 May 2016
Same period 2015 Same period 2014
Customer Engagement
Rank 535 512 484
Rank change year-on-year
-23 -28
Contract jobs citing Customer Engagement 94 94 113
As % of all contract IT jobs located in England 0.19% 0.19% 0.24%
As % of the Processes & Methodologies category 0.23% 0.24% 0.30%
Number of daily rates quoted 65 69 46
Median daily rate £400 £400 £375
Median daily rate % change year-on-year
- +6.66%
90% offered a daily rate of more than £300 £310 £327
10% offered a daily rate of more than £588 £505 £517
UK excluding London median daily rate £375 £388 £375
% change year-on-year
-3.22% +3.33%
Number of hourly rates quoted 0 0 1
Median hourly rate - - £18.25
UK excluding London median hourly rate - - £18.25
Customer Engagement
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the England region.

Processes & Methodologies Category
England
Contract IT job ads with a match in the
Processes & Methodologies category
41115 39220 37496
As % of all contract IT jobs located in England 82.13% 79.37% 78.06%
Number of daily rates quoted 27556 25280 24056
Median daily rate £450 £415 £400
Median daily rate % change year-on-year
+8.43% +3.75%
90% offered a daily rate of more than £300 £285 £275
10% offered a daily rate of more than £600 £575 £570
UK excluding London median daily rate £400 £385 £375
% change year-on-year
+3.89% +2.66%
Number of hourly rates quoted 923 1120 1132
Median hourly rate £27.50 £28.69 £28.50
Median hourly rate % change year-on-year
-4.14% +0.66%
90% offered a hourly rate of more than £12.75 £12.00 £12.50
10% offered a hourly rate of more than £47.50 £47.83 £47.50
UK excluding London median hourly rate £33.00 £30.00 £30.00
% change year-on-year
+10.00% -

Customer Engagement
Jobs Demand Trend in England

The demand trend of contract jobs across the England region citing Customer Engagement as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in England

Customer Engagement
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement across the England region.

Customer Engagement Daily Rate Trend in England

Customer Engagement
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Customer Engagement across the England region over the 3 months to 27 May 2016.

Customer Engagement Daily Rate Histogram in England

Customer Engagement
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Engagement across the England region.

Customer Engagement Hourly Rate Trend in England

Customer Engagement
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Engagement within the England region over the 3 months to 27 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East -1 37 £450 +19.20% 5
London -14 32 £525 +31.25% 16
West Midlands -6 6 £178 - 3
North West -13 6 £425 +36.00% 7
Yorkshire - 4 £300 - 2
South West -7 3 £300 -27.71% 4
North East - 2 £318 - 1
Customer Engagement
UK

Customer Engagement
Top 30 Related IT Skills in England

For the 6 months to 27 May 2016, IT contractor jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region with a requirement for Customer Engagement.

1 56 (24.14%) Microsoft
2 52 (22.41%) Degree
3 51 (21.98%) ITIL
3 51 (21.98%) Finance
4 44 (18.97%) Service Management
5 43 (18.53%) Windows
6 34 (14.66%) Agile Software Development
7 32 (13.79%) Active Directory
8 29 (12.50%) Microsoft Certification
9 28 (12.07%) MS Excel
9 28 (12.07%) MCTS
9 28 (12.07%) MCITP
9 28 (12.07%) Security Cleared
10 27 (11.64%) Microsoft Azure
10 27 (11.64%) Project Management
11 26 (11.21%) Stakeholder Management
12 25 (10.78%) Marketing
13 23 (9.91%) VMware
13 23 (9.91%) DNS
13 23 (9.91%) Windows Server
14 22 (9.48%) SC Cleared
15 21 (9.05%) User Experience
15 21 (9.05%) Presales
15 21 (9.05%) Cisco
16 20 (8.62%) SQL
16 20 (8.62%) Telecoms
16 20 (8.62%) Data Quality
16 20 (8.62%) Office 365
17 17 (7.33%) Analytics
17 17 (7.33%) Data Centre

Customer Engagement
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (3.88%) IIS
2 3 (1.29%) CMS
3 2 (0.86%) MS Exchange
3 2 (0.86%) SharePoint
4 1 (0.43%) Apache
4 1 (0.43%) Apache Pig
4 1 (0.43%) JBoss
4 1 (0.43%) OpenStack
4 1 (0.43%) SAS
4 1 (0.43%) SharePoint Server
4 1 (0.43%) Skype for Business
Applications
1 28 (12.07%) MS Excel
2 15 (6.47%) MS Office
3 8 (3.45%) MS Project
4 5 (2.16%) Photoshop
5 4 (1.72%) Adobe Illustrator
6 2 (0.86%) Adobe After Effects
6 2 (0.86%) Adobe Premiere
6 2 (0.86%) MS PowerPoint
6 2 (0.86%) MS Visio
6 2 (0.86%) SPSS
Business Applications
1 7 (3.02%) Radian6
1 7 (3.02%) WebTrends
2 1 (0.43%) Dynamics CRM
2 1 (0.43%) Remedy ITSM
2 1 (0.43%) SAP CRM
2 1 (0.43%) SAP Oil and Gas
2 1 (0.43%) SAP SD
Cloud Services
1 27 (11.64%) Microsoft Azure
2 20 (8.62%) Office 365
3 7 (3.02%) Adobe Analytics
4 6 (2.59%) Amazon AWS
5 5 (2.16%) Cloud Computing
6 4 (1.72%) IaaS
7 3 (1.29%) SoftLayer
8 2 (0.86%) Azure Active Directory
8 2 (0.86%) SaaS
9 1 (0.43%) Google Cloud Platform
9 1 (0.43%) Google Compute Engine
9 1 (0.43%) PaaS
Communications & Networking
1 23 (9.91%) DNS
2 16 (6.90%) VPN
3 14 (6.03%) MPLS
3 14 (6.03%) WAN
4 13 (5.60%) DHCP
5 12 (5.17%) LAN
6 10 (4.31%) Cisco Nexus
7 9 (3.88%) BGP
7 9 (3.88%) OSPF
8 8 (3.45%) SSL
9 6 (2.59%) Wireless
10 5 (2.16%) Firewall
10 5 (2.16%) LDAP
10 5 (2.16%) TCP/IP
11 4 (1.72%) Internet
12 3 (1.29%) Bluetooth
12 3 (1.29%) HTTP
12 3 (1.29%) IPv4
12 3 (1.29%) IPv6
12 3 (1.29%) SAN
Database & Business Intelligence
1 11 (4.74%) PowerCenter
2 10 (4.31%) SQL Server
3 5 (2.16%) Azure SQL Database
3 5 (2.16%) Big Data
3 5 (2.16%) SQL Server Analysis Services
3 5 (2.16%) SQL Server Integration Services
3 5 (2.16%) SQL Server Reporting Services
4 4 (1.72%) Data Warehouse
4 4 (1.72%) Power BI
5 3 (1.29%) Hadoop
5 3 (1.29%) Microsoft Analysis Services
5 3 (1.29%) NoSQL
6 2 (0.86%) DB2
6 2 (0.86%) SAP BI
7 1 (0.43%) Apache Cassandra
7 1 (0.43%) IDOL
7 1 (0.43%) MariaDB
7 1 (0.43%) MS Access
7 1 (0.43%) Relational Database
7 1 (0.43%) SAP BW
Development Applications
1 3 (1.29%) Fiddler
1 3 (1.29%) Visual Studio
2 1 (0.43%) Rational DOORS
2 1 (0.43%) Selenium
General
1 51 (21.98%) Finance
2 25 (10.78%) Marketing
3 20 (8.62%) Telecoms
4 11 (4.74%) Retail
5 7 (3.02%) Banking
6 5 (2.16%) Legal
7 3 (1.29%) Pharmaceutical
8 2 (0.86%) Financial Institution
8 2 (0.86%) French Language
9 1 (0.43%) Electronics
9 1 (0.43%) Manufacturing
Job Titles
1 43 (18.53%) Consultant
2 40 (17.24%) Architect
3 36 (15.52%) Analyst
4 22 (9.48%) Field Engineer
5 21 (9.05%) Developer
5 21 (9.05%) Project Manager
6 16 (6.90%) Solutions Architect
7 15 (6.47%) Infrastructure Analyst
8 13 (5.60%) Wintel Analyst
9 12 (5.17%) Business Analyst
10 11 (4.74%) Informatica Developer
11 10 (4.31%) Technical Consultant
12 8 (3.45%) Delivery Manager
12 8 (3.45%) Network Consultant
12 8 (3.45%) Service Architect
13 7 (3.02%) Cloud Architect
13 7 (3.02%) Product Manager
13 7 (3.02%) Support Engineer
14 6 (2.59%) Security Consultant
14 6 (2.59%) Senior Manager
Libraries, Frameworks & Software Standards
1 13 (5.60%) .NET
2 9 (3.88%) XML
3 8 (3.45%) Ajax
3 8 (3.45%) HTML
4 7 (3.02%) CSS
5 6 (2.59%) Web Services
6 5 (2.16%) COM
6 5 (2.16%) REST
6 5 (2.16%) SOAP
7 3 (1.29%) 802.1X
7 3 (1.29%) ADO.NET
7 3 (1.29%) ASP.NET
7 3 (1.29%) FastCGI
7 3 (1.29%) Java EE
7 3 (1.29%) LINQ
7 3 (1.29%) RSS
7 3 (1.29%) WCF
7 3 (1.29%) Windows Identity Foundation
7 3 (1.29%) WPF
8 2 (0.86%) JMS
Miscellaneous
1 21 (9.05%) User Experience
2 17 (7.33%) Data Centre
3 15 (6.47%) Analytical Skills
4 9 (3.88%) Clustering
5 8 (3.45%) Enterprise Software
6 7 (3.02%) Management Information System
7 5 (2.16%) CMDB
8 4 (1.72%) Cyberthreat
8 4 (1.72%) Fintech
9 3 (1.29%) Client/Server
9 3 (1.29%) Computer Science
9 3 (1.29%) e-Learning
10 2 (0.86%) 3D Graphics
10 2 (0.86%) Data Protection Act
10 2 (0.86%) Freedom of Information
10 2 (0.86%) Mobile App
10 2 (0.86%) NHS
10 2 (0.86%) PKI
10 2 (0.86%) Replication
10 2 (0.86%) Visualisation
Operating Systems
1 43 (18.53%) Windows
2 23 (9.91%) Windows Server
3 15 (6.47%) Windows Server 2003
3 15 (6.47%) Windows Server 2012
4 4 (1.72%) Linux
4 4 (1.72%) Windows 10
5 2 (0.86%) Unix
6 1 (0.43%) Apple iOS
6 1 (0.43%) Windows XP
Processes & Methodologies
1 51 (21.98%) ITIL
2 44 (18.97%) Service Management
3 34 (14.66%) Agile Software Development
4 27 (11.64%) Project Management
5 26 (11.21%) Stakeholder Management
6 21 (9.05%) Presales
7 17 (7.33%) Analytics
8 15 (6.47%) Server Building
9 14 (6.03%) Data Management
9 14 (6.03%) Migration
10 13 (5.60%) Service Delivery
11 11 (4.74%) Business Intelligence
11 11 (4.74%) Escalation Management
11 11 (4.74%) Master Data Management
11 11 (4.74%) PRINCE2
12 10 (4.31%) Business Analysis
12 10 (4.31%) E-Commerce
12 10 (4.31%) Scrum
12 10 (4.31%) Technical Architecture
13 9 (3.88%) CRM
Programming Languages
1 20 (8.62%) SQL
2 12 (5.17%) JavaScript
3 11 (4.74%) Java
4 10 (4.31%) PowerShell
4 10 (4.31%) T-SQL
5 7 (3.02%) Python
6 6 (2.59%) C#
6 6 (2.59%) PHP
6 6 (2.59%) VBScript
7 5 (2.16%) C
8 4 (1.72%) Ruby
9 3 (1.29%) C++
9 3 (1.29%) Perl
10 2 (0.86%) COBOL
10 2 (0.86%) VB
10 2 (0.86%) VBA
11 1 (0.43%) Go
11 1 (0.43%) Scala
11 1 (0.43%) VB6
Qualifications
1 52 (22.41%) Degree
2 29 (12.50%) Microsoft Certification
3 28 (12.07%) MCITP
3 28 (12.07%) MCTS
3 28 (12.07%) Security Cleared
4 22 (9.48%) SC Cleared
5 11 (4.74%) Cisco Certification
6 9 (3.88%) CCNP
6 9 (3.88%) PMI Certification
6 9 (3.88%) PMP
7 6 (2.59%) ITIL Certification
8 5 (2.16%) CISM
8 5 (2.16%) CISSP
9 4 (1.72%) DV Cleared
9 4 (1.72%) MBA
10 3 (1.29%) CEH
10 3 (1.29%) Postgraduate
10 3 (1.29%) SANS
11 2 (0.86%) CLAS
11 2 (0.86%) PRINCE2 Certification
Quality Assurance & Compliance
1 20 (8.62%) Data Quality
2 6 (2.59%) ISO/IEC 27001
3 2 (0.86%) ISO 9001
3 2 (0.86%) PCI DSS
3 2 (0.86%) QA
3 2 (0.86%) SLA
4 1 (0.43%) Disclosure Scotland
4 1 (0.43%) HL7
System Software
1 32 (13.79%) Active Directory
2 6 (2.59%) Terminal Server
3 5 (2.16%) BitLocker
4 4 (1.72%) Hyper-V
4 4 (1.72%) VMware Infrastructure
5 3 (1.29%) UAG
6 2 (0.86%) VMware ESX
7 1 (0.43%) Microsoft App-V
7 1 (0.43%) Oracle RAC
7 1 (0.43%) vCloud
7 1 (0.43%) VMware ESXi
7 1 (0.43%) XenApp
7 1 (0.43%) XenDesktop
Systems Management
1 10 (4.31%) Windows Intune
2 8 (3.45%) SCCM
3 7 (3.02%) WSUS
4 5 (2.16%) WMI
5 4 (1.72%) SCOM
5 4 (1.72%) SCVMM
6 3 (1.29%) Forefront Identity Manager
7 1 (0.43%) EMC VPLEX
7 1 (0.43%) RSA Security Analytics
Vendors
1 56 (24.14%) Microsoft
2 23 (9.91%) VMware
3 21 (9.05%) Cisco
4 11 (4.74%) Informatica
5 10 (4.31%) Citrix
5 10 (4.31%) ServiceNow
6 7 (3.02%) Adobe
6 7 (3.02%) Coremetrics
6 7 (3.02%) SAP
7 5 (2.16%) HP
8 4 (1.72%) CA
8 4 (1.72%) Juniper
9 3 (1.29%) Google
9 3 (1.29%) Nimsoft
9 3 (1.29%) Rackspace
10 2 (0.86%) Aruba
10 2 (0.86%) Brocade
10 2 (0.86%) EMC
10 2 (0.86%) Oracle
10 2 (0.86%) Ruckus Wireless
Manchester, Lancashire
Experis Ltd
Rate: £300.00 - £350.00 per day
Posted: 2 hours ago
Brighton, East Sussex
Lorien Resourcing
Rate: MARKET RATE
Posted: 5 hours ago
Stafford, Staffordshire
Connectus
Rate: £170.00 per day
Posted: 4 days ago