The table below looks at the statistics for Customer Engagement skills in IT contracts advertised for the England region. Included is a guide to the contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 20 February 2017 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
20 Feb 2017
Same period 2016 Same period 2015
Customer Engagement
UK / England
Rank 483 495 486
Rank change year-on-year
+12 -9
Contract jobs citing Customer Engagement 89 121 106
As % of all contract IT jobs located in England 0.21% 0.26% 0.22%
As % of the Processes & Methodologies category 0.26% 0.31% 0.28%
Number of daily rates quoted 51 73 65
Median daily rate £500 £425 £425
Median daily rate % change year-on-year
+17.64% -
90% offered a daily rate of more than £325 £300 £233
10% offered a daily rate of more than £650 £565 £550
UK excluding London median daily rate £425 £405 £425
% change year-on-year
+4.93% -4.70%
Number of hourly rates quoted 0 3 3
Median hourly rate - £42.50 £21.58
Median hourly rate % change year-on-year
- +96.94%
UK excluding London median hourly rate - £40.75 £21.58
% change year-on-year
- +88.83%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the England region.

Processes & Methodologies Category
England
Contract IT job ads with a match in the
Processes & Methodologies category
34602 38841 37850
As % of all contract IT jobs located in England 82.71% 82.81% 79.60%
Number of daily rates quoted 23058 25722 24344
Median daily rate £450 £430 £425
Median daily rate % change year-on-year
+4.65% +1.17%
90% offered a daily rate of more than £300 £300 £285
10% offered a daily rate of more than £600 £600 £585
UK excluding London median daily rate £408 £400 £400
% change year-on-year
+2.00% -
Number of hourly rates quoted 885 1058 1021
Median hourly rate £35.75 £37.50 £26.00
Median hourly rate % change year-on-year
-4.66% +44.23%
90% offered a hourly rate of more than £13.48 £12.82 £12.00
10% offered a hourly rate of more than £53.50 £56.80 £47.50
UK excluding London median hourly rate £35.88 £40.00 £27.50
% change year-on-year
-10.31% +45.45%

Customer Engagement
Jobs Demand Trend in England

The demand trend of contract jobs across the England region citing Customer Engagement as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in England

Customer Engagement
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement across the England region.

Customer Engagement Daily Rate Trend in England

Customer Engagement
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Customer Engagement across the England region over the 3 months to 20 February 2017.

Customer Engagement Daily Rate Histogram in England

Customer Engagement
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Engagement across the England region.

Customer Engagement Hourly Rate Trend in England

Customer Engagement
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Engagement within the England region over the 3 months to 20 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -15 37 £550 +22.22% 21
South East +2 21 £550 +22.22% 7
North West +17 9 £440 +10.00% 3
West Midlands +9 8 £325 +5.69% 3
East of England - 7 £320 - 6
South West +2 2 £575 +82.53% 1
East Midlands -1 1 - - 2
North East -22 1 £525 +5.00% 1
Customer Engagement
UK

Customer Engagement
Top 30 Related IT Skills in England

For the 6 months to 20 February 2017, IT contractor jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region with a requirement for Customer Engagement.

1 52 (24.88%) Agile Software Development
2 44 (21.05%) Finance
3 41 (19.62%) Analytics
4 37 (17.70%) Marketing
5 36 (17.22%) Stakeholder Management
6 34 (16.27%) Degree
7 33 (15.79%) Security Cleared
8 32 (15.31%) CRM
9 31 (14.83%) Project Management
10 29 (13.88%) IBM
11 28 (13.40%) Telecoms
12 27 (12.92%) SC Cleared
13 26 (12.44%) Service Management
13 26 (12.44%) Service Delivery
14 24 (11.48%) Microsoft
14 24 (11.48%) Data Centre
14 24 (11.48%) Presales
15 21 (10.05%) Analytical Skills
15 21 (10.05%) SQL
16 20 (9.57%) ITIL
17 19 (9.09%) Banking
17 19 (9.09%) Retail
17 19 (9.09%) Social Media
18 18 (8.61%) Adobe
18 18 (8.61%) Service Design
19 17 (8.13%) HTML
19 17 (8.13%) Change Management
19 17 (8.13%) BT
20 16 (7.66%) MS Excel
21 15 (7.18%) JavaScript

Customer Engagement
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (5.26%) CMS
2 10 (4.78%) Adobe Experience Manager
3 6 (2.87%) JBoss
3 6 (2.87%) Tomcat
4 4 (1.91%) MS Exchange
4 4 (1.91%) Skype for Business
5 3 (1.44%) Exchange Server 2003
5 3 (1.44%) Exchange Server 2010
5 3 (1.44%) SAS
5 3 (1.44%) SharePoint
5 3 (1.44%) WebSphere
6 2 (0.96%) Drupal
6 2 (0.96%) Sitecore CMS
7 1 (0.48%) Apache
7 1 (0.48%) Confluence
7 1 (0.48%) FileNet
7 1 (0.48%) IIS
7 1 (0.48%) Office Communications Server
7 1 (0.48%) SharePoint Server
Applications
1 16 (7.66%) MS Excel
2 11 (5.26%) MS Office
3 7 (3.35%) MS Project
4 3 (1.44%) MS PowerPoint
5 1 (0.48%) InDesign
5 1 (0.48%) Photoshop
5 1 (0.48%) SPSS
Business Applications
1 6 (2.87%) Dynamics CRM
2 4 (1.91%) Adobe Campaign
2 4 (1.91%) Sprinklr
3 2 (0.96%) Eloqua
3 2 (0.96%) Maximo
3 2 (0.96%) Oracle BPM
3 2 (0.96%) Radian6
4 1 (0.48%) Orchard Housing
4 1 (0.48%) SAP Business ByDesign
4 1 (0.48%) SAP Oil and Gas
4 1 (0.48%) Unica
Cloud Services
1 13 (6.22%) Office 365
2 10 (4.78%) IaaS
2 10 (4.78%) Microsoft Azure
3 9 (4.31%) SaaS
4 7 (3.35%) Amazon AWS
5 5 (2.39%) PaaS
6 4 (1.91%) Boomi
6 4 (1.91%) OneDrive
7 2 (0.96%) BlueKai
8 1 (0.48%) Adobe Analytics
8 1 (0.48%) Azure Active Directory
8 1 (0.48%) Google Analytics
8 1 (0.48%) Trello
8 1 (0.48%) Yammer
Communications & Networking
1 14 (6.70%) LAN
1 14 (6.70%) WAN
2 10 (4.78%) Internet
3 5 (2.39%) MPLS
4 4 (1.91%) Ethernet
4 4 (1.91%) FCAPS
4 4 (1.91%) HTTP
4 4 (1.91%) SAN
4 4 (1.91%) Skype
5 3 (1.44%) Intranet
5 3 (1.44%) VoIP
6 2 (0.96%) SMS
6 2 (0.96%) SSL
6 2 (0.96%) TCP/IP
6 2 (0.96%) Unified Communications
7 1 (0.48%) DNS
7 1 (0.48%) FTP
7 1 (0.48%) NAS
7 1 (0.48%) Remote Desktop
7 1 (0.48%) VPN
Database & Business Intelligence
1 6 (2.87%) SQL Server
2 5 (2.39%) Data Warehouse
2 5 (2.39%) Relational Database
3 4 (1.91%) Big Data
4 3 (1.44%) BusinessObjects
4 3 (1.44%) DB2
4 3 (1.44%) MySQL
4 3 (1.44%) PowerCenter
4 3 (1.44%) RDBMS
5 2 (0.96%) QlikView
6 1 (0.48%) Amazon DynamoDB
6 1 (0.48%) BusinessObjects XI
6 1 (0.48%) Data Mart
6 1 (0.48%) MongoDB
6 1 (0.48%) MS Access
6 1 (0.48%) NoSQL
6 1 (0.48%) Oracle Reports
6 1 (0.48%) Power BI
6 1 (0.48%) SAS Enterprise Guide
Development Applications
1 8 (3.83%) Maven
2 6 (2.87%) Eclipse
2 6 (2.87%) Gradle
2 6 (2.87%) IntelliJ
3 3 (1.44%) Git (software)
4 2 (0.96%) JIRA
5 1 (0.48%) Grunt
5 1 (0.48%) MSI
5 1 (0.48%) Rational DOORS
5 1 (0.48%) Visual Studio
5 1 (0.48%) webpack
General
1 44 (21.05%) Finance
2 37 (17.70%) Marketing
3 28 (13.40%) Telecoms
4 19 (9.09%) Banking
4 19 (9.09%) Retail
5 7 (3.35%) Legal
6 6 (2.87%) Advertising
6 6 (2.87%) Mandarin Language
6 6 (2.87%) Spanish Language
7 3 (1.44%) Military
7 3 (1.44%) Retail Banking
8 2 (0.96%) Japanese Language
8 2 (0.96%) Manufacturing
8 2 (0.96%) Publishing
9 1 (0.48%) Automotive
9 1 (0.48%) Back Office
9 1 (0.48%) Billing
9 1 (0.48%) Electronics
9 1 (0.48%) Games
9 1 (0.48%) German Language
Job Titles
1 51 (24.40%) Architect
2 28 (13.40%) Analyst
3 25 (11.96%) Developer
4 19 (9.09%) Project Manager
5 16 (7.66%) Consultant
6 15 (7.18%) Business Analyst
7 13 (6.22%) Lead Architect
7 13 (6.22%) Telecoms Architect
8 12 (5.74%) Solutions Architect
9 11 (5.26%) Network Architect
10 10 (4.78%) Business Manager
11 9 (4.31%) Marketing Manager
11 9 (4.31%) Service Architect
12 7 (3.35%) Delivery Manager
13 6 (2.87%) Cloud Architect
13 6 (2.87%) ITIL Service Architect
14 5 (2.39%) Governance Manager
14 5 (2.39%) Help Desk Analyst
14 5 (2.39%) Project Governance Manager
15 4 (1.91%) Senior Manager
Libraries, Frameworks & Software Standards
1 17 (8.13%) HTML
2 13 (6.22%) CSS
3 12 (5.74%) SOAP
4 11 (5.26%) REST
4 11 (5.26%) XML
5 9 (4.31%) Middleware
6 8 (3.83%) Hibernate
6 8 (3.83%) Spring
6 8 (3.83%) Web Services
7 6 (2.87%) .NET
7 6 (2.87%) Apache Felix
7 6 (2.87%) Apache Sling
7 6 (2.87%) Java EE
7 6 (2.87%) JSP
7 6 (2.87%) JSR 170
7 6 (2.87%) JSTL
7 6 (2.87%) OSGi
7 6 (2.87%) Servlets
7 6 (2.87%) Spring MVC
7 6 (2.87%) XML-RPC
Miscellaneous
1 24 (11.48%) Data Centre
2 21 (10.05%) Analytical Skills
3 19 (9.09%) Social Media
4 14 (6.70%) Management Information System
4 14 (6.70%) User Experience
5 7 (3.35%) Computer Science
6 5 (2.39%) Data Protection Act
7 4 (1.91%) CMDB
7 4 (1.91%) Enterprise Software
7 4 (1.91%) iPad
7 4 (1.91%) Mainframe
7 4 (1.91%) Mobile App
8 2 (0.96%) Client/Server
8 2 (0.96%) Online Banking
9 1 (0.48%) Clustering
9 1 (0.48%) Mobile Banking
9 1 (0.48%) Public Cloud
9 1 (0.48%) Replication
9 1 (0.48%) Virtual Team
Operating Systems
1 10 (4.78%) Windows
2 2 (0.96%) Android
2 2 (0.96%) Apple iOS
2 2 (0.96%) Unix
2 2 (0.96%) Windows Server
3 1 (0.48%) AIX
3 1 (0.48%) Linux
3 1 (0.48%) Red Hat Enterprise Linux
3 1 (0.48%) Solaris
3 1 (0.48%) Windows 7
3 1 (0.48%) Windows 8
3 1 (0.48%) Windows Server 2008
3 1 (0.48%) Windows Server 2012
Processes & Methodologies
1 52 (24.88%) Agile Software Development
2 41 (19.62%) Analytics
3 36 (17.22%) Stakeholder Management
4 32 (15.31%) CRM
5 31 (14.83%) Project Management
6 26 (12.44%) Service Delivery
6 26 (12.44%) Service Management
7 24 (11.48%) Presales
8 20 (9.57%) ITIL
9 18 (8.61%) Service Design
10 17 (8.13%) Change Management
11 15 (7.18%) Business Analysis
11 15 (7.18%) Content Management
11 15 (7.18%) Continuous Improvement
11 15 (7.18%) Migration
11 15 (7.18%) Waterfall
12 14 (6.70%) Programme Management
13 12 (5.74%) E-Commerce
13 12 (5.74%) Scrum
14 11 (5.26%) Business Transformation
Programming Languages
1 21 (10.05%) SQL
2 15 (7.18%) JavaScript
3 14 (6.70%) Java
4 6 (2.87%) C#
4 6 (2.87%) PHP
5 5 (2.39%) C
6 3 (1.44%) Python
7 1 (0.48%) PowerShell
7 1 (0.48%) R
7 1 (0.48%) SAS Macro
7 1 (0.48%) Shell Script
7 1 (0.48%) T-SQL
7 1 (0.48%) VB.NET
7 1 (0.48%) VBScript
Qualifications
1 34 (16.27%) Degree
2 33 (15.79%) Security Cleared
3 27 (12.92%) SC Cleared
4 6 (2.87%) ITIL Certification
4 6 (2.87%) MBA
5 5 (2.39%) APMP
5 5 (2.39%) BPSS Clearance
6 3 (1.44%) DV Cleared
7 2 (0.96%) MCITP
7 2 (0.96%) Microsoft Certification
8 1 (0.48%) ITIL Foundation Certificate
8 1 (0.48%) MCSE
8 1 (0.48%) MCTS
8 1 (0.48%) RHCE
8 1 (0.48%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 10 (4.78%) QA
2 5 (2.39%) Data Quality
3 3 (1.44%) SLA
4 2 (0.96%) Actionable Recommendations
4 2 (0.96%) Disclosure Scotland
System Software
1 4 (1.91%) Active Directory
2 3 (1.44%) Firmware
2 3 (1.44%) vSphere
3 1 (0.48%) Microsoft App-V
3 1 (0.48%) Virtual Desktop
3 1 (0.48%) VMware Infrastructure
Systems Management
1 5 (2.39%) Microsoft Intune
2 3 (1.44%) Backup Exec
3 1 (0.48%) CA Service Virtualization
3 1 (0.48%) CA Single Sign-On
3 1 (0.48%) SCCM
3 1 (0.48%) Systems Management Server (SMS)
3 1 (0.48%) TeamSite
Vendors
1 29 (13.88%) IBM
2 24 (11.48%) Microsoft
3 18 (8.61%) Adobe
4 17 (8.13%) BT
5 13 (6.22%) Capita
5 13 (6.22%) TOWER Software
6 12 (5.74%) Oracle
7 9 (4.31%) HP
8 8 (3.83%) Google
9 7 (3.35%) Dell
10 6 (2.87%) CA
11 5 (2.39%) Cisco
12 4 (1.91%) EMC
12 4 (1.91%) SAP
12 4 (1.91%) ServiceNow
12 4 (1.91%) SevOne
12 4 (1.91%) VMware
13 3 (1.44%) 3PAR
13 3 (1.44%) Symantec
14 2 (0.96%) Informatica
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