The table below looks at the statistics for Customer Engagement skills in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 30 July 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
30 Jul 2015
Same period 2014 Same period 2013
Customer Engagement
Rank 514 500 509
Rank change year-on-year
-14 +9
Contract jobs citing Customer Engagement 84 69 46
As % of all contract IT jobs located in England 0.16% 0.14% 0.099%
As % of the Processes & Methodologies category 0.21% 0.18% 0.13%
Number of daily rates quoted 59 24 24
Average daily rate
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of your Daily Rate
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£400 £431 £365
Average daily rate % change year-on-year
-7.24% +18.15%
90% offered a daily rate of more than £260 £340 £216
10% offered a daily rate of more than £480 £544 £500
UK excluding London average daily rate £353 £374 £355
% change year-on-year
-5.68% +5.28%
Number of hourly rates quoted 3 2 2
Average hourly rate £59.50 £74.25 £45.00
Average hourly rate % change year-on-year
-19.86% +65.00%
UK excluding London average hourly rate £59.50 £11.00 £45.00
% change year-on-year
+440.90% -75.55%
Customer Engagement
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the England region.

Processes & Methodologies Category
England
Contract IT job ads with a match in the
Processes & Methodologies category
40274 37756 35067
As % of all contract IT jobs located in England 77.92% 76.45% 75.26%
Number of daily rates quoted 26662 23794 21732
Average daily rate £422 £410 £413
Average daily rate % change year-on-year
+2.89% -0.60%
90% offered a daily rate of more than £288 £275 £275
10% offered a daily rate of more than £575 £575 £575
UK excluding London average daily rate £388 £375 £375
% change year-on-year
+3.33% -
Number of hourly rates quoted 1065 1106 1034
Average hourly rate £28.00 £24.00 £32.50
Average hourly rate % change year-on-year
+16.66% -26.15%
90% offered a hourly rate of more than £12.50 £12.67 £13.35
10% offered a hourly rate of more than £52.19 £46.34 £50.00
UK excluding London average hourly rate £30.00 £26.50 £31.00
% change year-on-year
+13.20% -14.51%

Customer Engagement
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Customer Engagement across the England region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in England

Customer Engagement
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement across the England region.

Customer Engagement Daily Rate Trend in England

Customer Engagement
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Customer Engagement across the England region over the 3 months to 30 July 2015.

Customer Engagement Daily Rate Histogram in England

Customer Engagement
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Engagement across the England region.

Customer Engagement Hourly Rate Trend in England

Customer Engagement
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Customer Engagement within the England region over the 3 months to 30 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +7 33 £400 -14.89% 12
South East -2 27 £375 -6.25% 7
North West -21 7 £319 -7.60% 8
East of England - 7 £450 -
East Midlands -8 4 - - 2
South West -2 3 £400 - 5
West Midlands +2 2 £275 - 4
North East -25 1 £248 -
Customer Engagement
UK

Customer Engagement
Top 30 Related IT Skills in England

For the 6 months to 30 July 2015, IT contractor jobs across the England region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement.

1 43 (25.15%) Agile Software Development
2 35 (20.47%) Degree
3 30 (17.54%) User Experience
4 29 (16.96%) Finance
5 28 (16.37%) Stakeholder Management
6 26 (15.20%) Retail
7 25 (14.62%) Microsoft
8 24 (14.04%) ITIL
8 24 (14.04%) Marketing
9 23 (13.45%) Analytical Skills
10 22 (12.87%) Data Management
11 21 (12.28%) Business Analysis
11 21 (12.28%) Project Management
12 20 (11.70%) CRM
12 20 (11.70%) Master Data Management
13 19 (11.11%) Data Quality
13 19 (11.11%) Service Management
13 19 (11.11%) Informatica
13 19 (11.11%) PowerCenter
14 18 (10.53%) MS Excel
14 18 (10.53%) Analytics
15 16 (9.36%) E-Commerce
15 16 (9.36%) Windows
15 16 (9.36%) SQL
15 16 (9.36%) Scrum
16 15 (8.77%) JavaScript
16 15 (8.77%) HTML
16 15 (8.77%) B2C
17 14 (8.19%) CSS
17 14 (8.19%) Active Directory

Customer Engagement
Top Related IT Skills in England by Category

For the 6 months to 30 July 2015, IT contractor jobs across the England region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 7 (4.09%) SharePoint
2 4 (2.34%) CMS
3 3 (1.75%) Umbraco
3 3 (1.75%) IIS
3 3 (1.75%) MS Exchange
3 3 (1.75%) Sitecore CMS
3 3 (1.75%) Adobe Experience Manager
4 2 (1.17%) GroupWise
4 2 (1.17%) SAS
4 2 (1.17%) IBM Notes
4 2 (1.17%) Office Communications Server
5 1 (0.58%) BizTalk Server
Applications
1 18 (10.53%) MS Excel
2 7 (4.09%) MS Project
3 5 (2.92%) MS PowerPoint
4 3 (1.75%) MS Office
4 3 (1.75%) MS Visio
5 2 (1.17%) Adobe Illustrator
5 2 (1.17%) Photoshop
6 1 (0.58%) Adobe Creative Suite
Business Applications
1 4 (2.34%) Dynamics CRM
1 4 (2.34%) Optimost
2 3 (1.75%) Tridion
3 2 (1.17%) WebTrends
3 2 (1.17%) Radian6
3 2 (1.17%) Magento
4 1 (0.58%) JDE EnterpriseOne
Cloud Services
1 5 (2.92%) Google Analytics
1 5 (2.92%) Microsoft Azure
2 4 (2.34%) Office 365
3 2 (1.17%) Adobe Analytics
4 1 (0.58%) Google Cloud Platform
4 1 (0.58%) eCircle
Communications & Networking
1 10 (5.85%) SSL
2 9 (5.26%) LDAP
2 9 (5.26%) VPN
3 7 (4.09%) DNS
4 4 (2.34%) DHCP
4 4 (2.34%) LAN
4 4 (2.34%) Firewall
5 3 (1.75%) WAN
5 3 (1.75%) SAN
6 2 (1.17%) Wireless
6 2 (1.17%) IMAP
6 2 (1.17%) POP3
6 2 (1.17%) SMTP
6 2 (1.17%) VoIP
6 2 (1.17%) iBeacon
7 1 (0.58%) Wi-Fi
7 1 (0.58%) PBX
7 1 (0.58%) HTTP
7 1 (0.58%) HTTPS
7 1 (0.58%) Wireshark
Database & Business Intelligence
1 19 (11.11%) PowerCenter
2 4 (2.34%) Data Warehouse
3 3 (1.75%) SQL Server
3 3 (1.75%) MS Access
4 2 (1.17%) BusinessObjects
4 2 (1.17%) Big Data
4 2 (1.17%) Enterprise Data Warehouse
5 1 (0.58%) MySQL
5 1 (0.58%) BigQuery
5 1 (0.58%) SQL Server Reporting Services
5 1 (0.58%) QlikView
Development Applications
1 12 (7.02%) JIRA
2 5 (2.92%) Axure RP
3 3 (1.75%) Visual Studio
4 2 (1.17%) Xcode
4 2 (1.17%) Team Foundation Server
5 1 (0.58%) Dreamweaver
5 1 (0.58%) Fiddler
General
1 29 (16.96%) Finance
2 26 (15.20%) Retail
3 24 (14.04%) Marketing
4 12 (7.02%) Banking
5 6 (3.51%) Telecoms
5 6 (3.51%) Financial Institution
6 2 (1.17%) Law
6 2 (1.17%) Legal
6 2 (1.17%) Manufacturing
6 2 (1.17%) Advertising
6 2 (1.17%) Investment Banking
7 1 (0.58%) Local Government
7 1 (0.58%) Retail Banking
7 1 (0.58%) Publishing
7 1 (0.58%) Games
7 1 (0.58%) Front Office
7 1 (0.58%) Back Office
Job Titles
1 35 (20.47%) Analyst
2 34 (19.88%) Developer
3 23 (13.45%) Project Manager
3 23 (13.45%) Consultant
4 22 (12.87%) Business Analyst
5 20 (11.70%) Designer
6 19 (11.11%) Informatica Developer
7 16 (9.36%) Architect
8 11 (6.43%) Solutions Architect
8 11 (6.43%) Senior Developer
9 10 (5.85%) UX Designer
10 9 (5.26%) Senior Technical Consultant
10 9 (5.26%) Technical Developer
10 9 (5.26%) ServiceNow Consultant
10 9 (5.26%) ServiceNow Developer
10 9 (5.26%) Technical Consultant
10 9 (5.26%) Field Engineer
10 9 (5.26%) Senior Consultant
10 9 (5.26%) ITSM Consultant
11 7 (4.09%) Junior
Libraries, Frameworks & Software Standards
1 15 (8.77%) HTML
2 14 (8.19%) CSS
3 10 (5.85%) Ajax
4 9 (5.26%) SOAP
4 9 (5.26%) Web Services
4 9 (5.26%) XML
4 9 (5.26%) COM
5 6 (3.51%) .NET
6 3 (1.75%) jQuery
6 3 (1.75%) Twitter Bootstrap
7 2 (1.17%) REST
7 2 (1.17%) J2ME
8 1 (0.58%) ADO
8 1 (0.58%) ADO.NET
8 1 (0.58%) ASP.NET
8 1 (0.58%) Windows Identity Foundation
8 1 (0.58%) FastCGI
8 1 (0.58%) WCF
8 1 (0.58%) Silverlight
8 1 (0.58%) LINQ
Miscellaneous
1 30 (17.54%) User Experience
2 23 (13.45%) Analytical Skills
3 9 (5.26%) iPad
3 9 (5.26%) CMDB
4 7 (4.09%) Social Media
5 5 (2.92%) Mobile App
6 4 (2.34%) Hedge funds
6 4 (2.34%) Visualisation
6 4 (2.34%) Management Information System
6 4 (2.34%) Replication
7 3 (1.75%) Digital Media
7 3 (1.75%) Data Centre
8 2 (1.17%) Clustering
8 2 (1.17%) Blog
8 2 (1.17%) Credit Risk
9 1 (0.58%) Copywriting
9 1 (0.58%) Client/Server
9 1 (0.58%) NHS
9 1 (0.58%) Blackberry
9 1 (0.58%) E-Learning
Operating Systems
1 16 (9.36%) Windows
2 9 (5.26%) UNIX
2 9 (5.26%) Windows 7
3 8 (4.68%) Windows Server 2003
4 7 (4.09%) Windows 8
5 4 (2.34%) Windows Server 2008
6 3 (1.75%) Apple iOS
7 2 (1.17%) Android
7 2 (1.17%) Linux
Processes & Methodologies
1 43 (25.15%) Agile Software Development
2 28 (16.37%) Stakeholder Management
3 24 (14.04%) ITIL
4 22 (12.87%) Data Management
5 21 (12.28%) Business Analysis
5 21 (12.28%) Project Management
6 20 (11.70%) CRM
6 20 (11.70%) Master Data Management
7 19 (11.11%) Service Management
8 18 (10.53%) Analytics
9 16 (9.36%) E-Commerce
9 16 (9.36%) Scrum
10 15 (8.77%) B2C
11 13 (7.60%) Migration
11 13 (7.60%) Use Case
12 11 (6.43%) Business Process Mapping
13 9 (5.26%) ITIL V2
13 9 (5.26%) IT Asset Management
13 9 (5.26%) ITSM
13 9 (5.26%) Technical Architecture
Programming Languages
1 16 (9.36%) SQL
2 15 (8.77%) JavaScript
3 3 (1.75%) C#
3 3 (1.75%) VBScript
3 3 (1.75%) VB.NET
3 3 (1.75%) Python
3 3 (1.75%) PowerShell
4 2 (1.17%) C
4 2 (1.17%) Objective-C
4 2 (1.17%) VB
5 1 (0.58%) T-SQL
5 1 (0.58%) C++
5 1 (0.58%) Java
5 1 (0.58%) PHP
5 1 (0.58%) Ruby
5 1 (0.58%) VBA
Qualifications
1 35 (20.47%) Degree
2 11 (6.43%) SC Cleared
2 11 (6.43%) Security Cleared
3 10 (5.85%) MCTS
3 10 (5.85%) MCITP
3 10 (5.85%) Microsoft Certification
4 2 (1.17%) PMP
4 2 (1.17%) PMI Certification
5 1 (0.58%) CCNP
5 1 (0.58%) CCNA
5 1 (0.58%) Cisco Certification
Quality Assurance & Compliance
1 19 (11.11%) Data Quality
2 4 (2.34%) QA
3 1 (0.58%) SLA
System Software
1 14 (8.19%) Active Directory
2 3 (1.75%) BitLocker
3 1 (0.58%) VMware ESXi
Systems Management
1 9 (5.26%) HP UCMDB
2 5 (2.92%) SCCM
3 2 (1.17%) Forefront Identity Manager
4 1 (0.58%) HP Quality Center
Vendors
1 25 (14.62%) Microsoft
2 19 (11.11%) Informatica
3 9 (5.26%) ServiceNow
4 8 (4.68%) hybris
4 8 (4.68%) Oracle
5 6 (3.51%) Adobe
5 6 (3.51%) HP
5 6 (3.51%) Google
6 4 (2.34%) Tealeaf
6 4 (2.34%) Becrypt
6 4 (2.34%) Sitecore
7 2 (1.17%) Demandware
7 2 (1.17%) Coremetrics
7 2 (1.17%) Citrix
7 2 (1.17%) Cisco
7 2 (1.17%) Novell
7 2 (1.17%) Lotus
7 2 (1.17%) CheckPoint
7 2 (1.17%) ATG
8 1 (0.58%) VMware
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Burns Sheehan
Rate: £520 - £550 per day
Posted: 21 hours ago
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Rate: £450 - £650 per day
Posted: Yesterday
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Rate: £40 - £60 per day
Posted: 5 days ago
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Rate: £240 per day
Posted: 6 days ago
Milton Keynes, Buckinghamshire
Agile Recruitment
Rate: Based on experience
Posted: 6 days ago