The table below looks at the statistics for Customer Engagement skills in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 1 May 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
1 May 2015
Same period 2014 Same period 2013
Customer Engagement
Rank 495 462 481
Rank change year-on-year
-33 +19
Contract jobs citing Customer Engagement 85 111 61
As % of all contract IT jobs located in England 0.17% 0.22% 0.14%
As % of the Processes & Methodologies category 0.22% 0.30% 0.19%
Number of daily rates quoted 49 49 30
Average daily rate
Keep up to 90%
of your Daily Rate
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£400 £388 £364
Average daily rate % change year-on-year
+3.22% +6.60%
90% offered a daily rate of more than £310 £298 £213
10% offered a daily rate of more than £525 £500 £550
UK excluding London average daily rate £395 £375 £228
% change year-on-year
+5.33% +64.83%
Number of hourly rates quoted 0 1 0
Average hourly rate - £18.25 -
UK excluding London average hourly rate - £18.25 -
Customer Engagement
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the England region.

Processes & Methodologies Category
England
Contract IT job ads with a match in the
Processes & Methodologies category
38856 37385 32217
As % of all contract IT jobs located in England 76.70% 75.37% 73.92%
Number of daily rates quoted 24681 23757 19706
Average daily rate £420 £404 £413
Average daily rate % change year-on-year
+3.89% -2.00%
90% offered a daily rate of more than £288 £275 £275
10% offered a daily rate of more than £578 £575 £575
UK excluding London average daily rate £390 £375 £360
% change year-on-year
+4.00% +4.16%
Number of hourly rates quoted 1136 1104 1010
Average hourly rate £29.00 £30.00 £32.00
Average hourly rate % change year-on-year
-3.33% -6.25%
90% offered a hourly rate of more than £12.35 £12.36 £13.50
10% offered a hourly rate of more than £47.83 £47.50 £54.00
UK excluding London average hourly rate £30.50 £30.75 £32.00
% change year-on-year
-0.81% -3.90%

Customer Engagement
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Customer Engagement across the England region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in England

Customer Engagement
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement across the England region.

Customer Engagement Daily Rate Trend in England

Customer Engagement
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Customer Engagement across the England region over the 3 months to 1 May 2015.

Customer Engagement Daily Rate Histogram in England

Customer Engagement
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Engagement across the England region.

Customer Engagement Hourly Rate Trend in England

Customer Engagement
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Customer Engagement within the England region over the 3 months to 1 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +8 35 £435 -2.52% 25
South East -8 25 £350 -6.66% 19
East Midlands -10 8 £438 - 1
East of England +4 7 £375 - 2
North West -26 6 £358 -13.33% 7
South West +2 2 £415 +13.69% 4
Midlands +3 1 - -
West Midlands -25 1 - - 4
Customer Engagement
UK

Customer Engagement
Top 30 Related IT Skills in England

For the 6 months to 1 May 2015, IT contractor jobs across the England region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement.

1 72 (37.70%) Degree
2 60 (31.41%) ITIL
3 51 (26.70%) Service Management
4 50 (26.18%) Microsoft
5 48 (25.13%) Agile Software Development
6 39 (20.42%) Windows
6 39 (20.42%) XML
7 34 (17.80%) HTML
7 34 (17.80%) JavaScript
7 34 (17.80%) SQL
7 34 (17.80%) Microsoft Certification
7 34 (17.80%) Finance
8 33 (17.28%) MCITP
8 33 (17.28%) MCTS
8 33 (17.28%) CSS
8 33 (17.28%) User Experience
9 31 (16.23%) Web Services
10 30 (15.71%) Ajax
11 29 (15.18%) Retail
12 27 (14.14%) Business Analysis
12 27 (14.14%) Stakeholder Management
13 24 (12.57%) Active Directory
13 24 (12.57%) .NET
13 24 (12.57%) Analytics
14 23 (12.04%) MS Excel
14 23 (12.04%) Marketing
15 22 (11.52%) Scrum
15 22 (11.52%) CRM
15 22 (11.52%) IIS
15 22 (11.52%) DNS

Customer Engagement
Top Related IT Skills in England by Category

For the 6 months to 1 May 2015, IT contractor jobs across the England region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 22 (11.52%) IIS
2 13 (6.81%) CMS
3 9 (4.71%) MS Exchange
4 7 (3.66%) GroupWise
4 7 (3.66%) IBM Notes
5 5 (2.62%) SharePoint
5 5 (2.62%) Office Communications Server
6 4 (2.09%) SAS
7 3 (1.57%) BizTalk Server
7 3 (1.57%) Adobe Experience Manager
7 3 (1.57%) Umbraco
7 3 (1.57%) Sitecore CMS
8 2 (1.05%) Lync
8 2 (1.05%) Live Communications Server
9 1 (0.52%) Elasticsearch
Applications
1 23 (12.04%) MS Excel
2 10 (5.24%) Adobe Creative Suite
3 7 (3.66%) MS Project
4 6 (3.14%) MS PowerPoint
5 4 (2.09%) MS Office
5 4 (2.09%) MS Visio
6 1 (0.52%) Spreadsheet
Business Applications
1 3 (1.57%) Tridion
1 3 (1.57%) Oracle EBS
1 3 (1.57%) Optimost
1 3 (1.57%) Magento
2 2 (1.05%) Adobe Campaign
2 2 (1.05%) SAP Oil and Gas
3 1 (0.52%) Oracle Payables
3 1 (0.52%) Oracle Receivables
3 1 (0.52%) Oracle Cash Management
3 1 (0.52%) Oracle Assets
3 1 (0.52%) Oracle E-Business Tax
3 1 (0.52%) Oracle General Ledger
3 1 (0.52%) Oracle EBS R12
Cloud Services
1 7 (3.66%) Microsoft Azure
2 4 (2.09%) Office 365
3 3 (1.57%) Google Analytics
4 2 (1.05%) Amazon AWS
5 1 (0.52%) Amazon EC2
5 1 (0.52%) Amazon S3
5 1 (0.52%) Google Cloud Platform
Communications & Networking
1 22 (11.52%) DNS
2 20 (10.47%) SSL
3 19 (9.95%) VPN
3 19 (9.95%) LDAP
4 12 (6.28%) DHCP
5 10 (5.24%) Intranet
6 7 (3.66%) SAN
6 7 (3.66%) POP3
6 7 (3.66%) SMTP
6 7 (3.66%) IMAP
7 4 (2.09%) Wireless
8 3 (1.57%) Firewall
9 2 (1.05%) Wireshark
9 2 (1.05%) LAN
9 2 (1.05%) PBX
9 2 (1.05%) PSTN
9 2 (1.05%) Internet
9 2 (1.05%) RTP
10 1 (0.52%) HTTPS
10 1 (0.52%) HTTP
Database & Business Intelligence
1 7 (3.66%) SQL Server
2 6 (3.14%) PowerCenter
3 5 (2.62%) Big Data
4 4 (2.09%) Data Warehouse
5 3 (1.57%) MS Access
6 2 (1.05%) Oracle Database
6 2 (1.05%) EDRMS
7 1 (0.52%) Data Mining
7 1 (0.52%) MySQL
7 1 (0.52%) NoSQL
7 1 (0.52%) Couchbase
7 1 (0.52%) Hadoop
7 1 (0.52%) BigQuery
Development Applications
1 16 (8.38%) JIRA
2 15 (7.85%) Axure RP
3 14 (7.33%) Visual Studio
4 8 (4.19%) Team Foundation Server
5 3 (1.57%) Ant
6 2 (1.05%) FindBugs
6 2 (1.05%) Checkstyle
6 2 (1.05%) NUnit
6 2 (1.05%) JUnit
7 1 (0.52%) MSI
7 1 (0.52%) Maven
7 1 (0.52%) Jenkins
7 1 (0.52%) MSBuild
7 1 (0.52%) Fiddler
7 1 (0.52%) TeamCity
7 1 (0.52%) Git (software)
General
1 34 (17.80%) Finance
2 29 (15.18%) Retail
3 23 (12.04%) Marketing
4 21 (10.99%) Banking
5 9 (4.71%) Publishing
6 6 (3.14%) Telecoms
6 6 (3.14%) Financial Institution
7 5 (2.62%) Retail Banking
8 4 (2.09%) Law
8 4 (2.09%) Legal
9 3 (1.57%) Investment Banking
10 2 (1.05%) Billing
10 2 (1.05%) Electronics
10 2 (1.05%) Front Office
10 2 (1.05%) Manufacturing
11 1 (0.52%) Local Government
11 1 (0.52%) Dutch Language
11 1 (0.52%) German Language
Job Titles
1 44 (23.04%) Analyst
2 39 (20.42%) Developer
3 33 (17.28%) Business Analyst
4 31 (16.23%) Field Engineer
5 29 (15.18%) Consultant
6 19 (9.95%) Technical Consultant
6 19 (9.95%) ServiceNow Consultant
6 19 (9.95%) ServiceNow Developer
6 19 (9.95%) ITSM Consultant
6 19 (9.95%) Technical Developer
7 18 (9.42%) Project Manager
8 17 (8.90%) Senior Developer
8 17 (8.90%) Senior Consultant
8 17 (8.90%) Senior Technical Consultant
9 13 (6.81%) Designer
10 12 (6.28%) Architect
11 11 (5.76%) Solutions Architect
11 11 (5.76%) Support Engineer
12 9 (4.71%) Agile Business Analyst
12 9 (4.71%) CMS Developer
Libraries, Frameworks & Software Standards
1 39 (20.42%) XML
2 34 (17.80%) HTML
3 33 (17.28%) CSS
4 31 (16.23%) Web Services
5 30 (15.71%) Ajax
6 24 (12.57%) .NET
7 19 (9.95%) SOAP
8 18 (9.42%) COM
9 14 (7.33%) ASP.NET
10 13 (6.81%) Twitter Bootstrap
10 13 (6.81%) jQuery
11 10 (5.24%) XHTML
11 10 (5.24%) XSD
11 10 (5.24%) XSLT
12 3 (1.57%) WCF
12 3 (1.57%) .NET Framework
12 3 (1.57%) REST
13 2 (1.05%) JSON
13 2 (1.05%) WPF
13 2 (1.05%) WF
Miscellaneous
1 33 (17.28%) User Experience
2 19 (9.95%) CMDB
2 19 (9.95%) Analytical Skills
3 11 (5.76%) Clustering
4 10 (5.24%) iPad
4 10 (5.24%) Web 2.0
4 10 (5.24%) W3C
5 9 (4.71%) Private Cloud
5 9 (4.71%) Social Media
6 7 (3.66%) Management Information System
7 4 (2.09%) Replication
8 3 (1.57%) Blog
8 3 (1.57%) Mobile App
9 2 (1.05%) Data Structures
9 2 (1.05%) Visualisation
9 2 (1.05%) PKI
9 2 (1.05%) CESG
9 2 (1.05%) DTV
10 1 (0.52%) Biometrics
10 1 (0.52%) Client/Server
Operating Systems
1 39 (20.42%) Windows
2 13 (6.81%) Windows 7
3 11 (5.76%) Windows 8
4 8 (4.19%) Windows Server 2003
5 5 (2.62%) Windows Server 2008
6 1 (0.52%) Linux
6 1 (0.52%) UNIX
6 1 (0.52%) Windows Server 2012
Processes & Methodologies
1 60 (31.41%) ITIL
2 51 (26.70%) Service Management
3 48 (25.13%) Agile Software Development
4 27 (14.14%) Business Analysis
4 27 (14.14%) Stakeholder Management
5 24 (12.57%) Analytics
6 22 (11.52%) Scrum
6 22 (11.52%) CRM
7 20 (10.47%) Project Management
8 19 (9.95%) Technical Architecture
8 19 (9.95%) ITSM
8 19 (9.95%) ITIL V2
8 19 (9.95%) IT Asset Management
9 18 (9.42%) E-Commerce
10 16 (8.38%) B2C
10 16 (8.38%) Use Case
11 14 (7.33%) Business Intelligence
11 14 (7.33%) Content Management
11 14 (7.33%) Disaster Recovery
12 12 (6.28%) Business Process Mapping
Programming Languages
1 34 (17.80%) JavaScript
1 34 (17.80%) SQL
2 15 (7.85%) PowerShell
3 11 (5.76%) VBScript
4 10 (5.24%) C#
5 6 (3.14%) VB.NET
5 6 (3.14%) Python
6 5 (2.62%) Java
7 3 (1.57%) C++
8 2 (1.05%) F#
8 2 (1.05%) Ruby
8 2 (1.05%) Perl
8 2 (1.05%) PHP
8 2 (1.05%) VB
9 1 (0.52%) Shell Script
9 1 (0.52%) VBA
9 1 (0.52%) C
9 1 (0.52%) T-SQL
9 1 (0.52%) Go
Qualifications
1 72 (37.70%) Degree
2 34 (17.80%) Microsoft Certification
3 33 (17.28%) MCITP
3 33 (17.28%) MCTS
4 8 (4.19%) Security Cleared
4 8 (4.19%) MCSE
5 7 (3.66%) SC Cleared
6 1 (0.52%) CCNA
6 1 (0.52%) Cisco Certification
6 1 (0.52%) HND
6 1 (0.52%) DV Cleared
Quality Assurance & Compliance
1 8 (4.19%) QA
2 6 (3.14%) Data Quality
3 2 (1.05%) SLA
4 1 (0.52%) Sarbanes-Oxley
System Software
1 24 (12.57%) Active Directory
2 3 (1.57%) BitLocker
3 2 (1.05%) Microsoft App-V
4 1 (0.52%) VMware Infrastructure
4 1 (0.52%) vSphere
4 1 (0.52%) Hyper-V
Systems Management
1 19 (9.95%) HP UCMDB
2 8 (4.19%) SCOM
2 8 (4.19%) SCSM
2 8 (4.19%) WMI
3 7 (3.66%) SCCM
4 4 (2.09%) MOM
5 2 (1.05%) Forefront Identity Manager
6 1 (0.52%) Opscode Chef
6 1 (0.52%) Puppet
6 1 (0.52%) SCVMM
Vendors
1 50 (26.18%) Microsoft
2 19 (9.95%) ServiceNow
3 15 (7.85%) Adobe
4 14 (7.33%) Google
5 11 (5.76%) hybris
6 10 (5.24%) OpenText
6 10 (5.24%) RedDot
7 8 (4.19%) Lotus
8 7 (3.66%) Novell
8 7 (3.66%) HP
9 6 (3.14%) Capita
9 6 (3.14%) Oracle
9 6 (3.14%) Informatica
10 4 (2.09%) Becrypt
10 4 (2.09%) Citrix
11 3 (1.57%) Avaya
11 3 (1.57%) Cisco
11 3 (1.57%) ATG
11 3 (1.57%) Tealeaf
11 3 (1.57%) Demandware
London
Real Staffing
Rate: competitive
Posted: 3 days ago
City, London
Xcede
Rate: £400 - £450 per annum
Posted: 3 days ago
Leicestershire
Thebes IT
Posted: 4 days ago
Hampshire
TEKsystems
Rate: £325 - £350 per day
Posted: 4 days ago
Hampshire
TEKsystems
Rate: £350 - £360 per day
Posted: 4 days ago
Winchester, Hampshire
Spectrum IT Recruitment (South) Ltd
Rate: £375 - £450 per day
Posted: 4 days ago
London
HAYS INFORMATION TECHNOLOGY
Rate: £400.00 - £550.00 per day
Posted: 6 days ago
London
HAYS INFORMATION TECHNOLOGY
Rate: £300.00 - £450.00 per day
Posted: 6 days ago
London
Energize Recruitment Solutions Ltd
Rate: £400 - £450 per day
Posted: 10 days ago
London
Hays IT - Uk Posting account
Rate: £400.00 - £500.00 per day
Posted: 12 days ago
Chester
Real Staffing
Rate: competitive
Posted: 23 days ago