The table below looks at the statistics for Customer Engagement skills in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 30 January 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
30 Jan 2015
Same period 2014 Same period 2013
Customer Engagement
Rank 453 446 460
Rank change year-on-year
-7 +14
Contract jobs citing Customer Engagement 104 93 55
As % of all contract IT jobs located in England 0.22% 0.21% 0.14%
As % of the Processes & Methodologies category 0.30% 0.28% 0.19%
Number of daily rates quoted 68 57 35
Average daily rate
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of your Daily Rate
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£425 £400 £500
Average daily rate % change year-on-year
+6.25% -20.00%
90% offered a daily rate of more than £244 £258 £302
10% offered a daily rate of more than £550 £525 £550
UK excluding London average daily rate £425 £325 £500
% change year-on-year
+30.76% -35.00%
Number of hourly rates quoted 2 1 3
Average hourly rate £21.58 £21.34 £22.40
Average hourly rate % change year-on-year
+1.12% -4.73%
UK excluding London average hourly rate £21.58 - £16.38
Customer Engagement
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the England region.

Processes & Methodologies Category
England
Contract IT job ads with a match in the
Processes & Methodologies category
35083 32902 29513
As % of all contract IT jobs located in England 75.54% 74.81% 72.87%
Number of daily rates quoted 22853 20351 17832
Average daily rate £425 £405 £400
Average daily rate % change year-on-year
+4.93% +1.25%
90% offered a daily rate of more than £288 £275 £275
10% offered a daily rate of more than £578 £575 £575
UK excluding London average daily rate £398 £375 £363
% change year-on-year
+6.00% +3.44%
Number of hourly rates quoted 935 1039 1211
Average hourly rate £25.00 £27.25 £30.50
Average hourly rate % change year-on-year
-8.25% -10.65%
90% offered a hourly rate of more than £12.00 £12.00 £12.00
10% offered a hourly rate of more than £46.50 £47.50 £45.00
UK excluding London average hourly rate £26.00 £27.50 £31.32
% change year-on-year
-5.45% -12.19%

Customer Engagement
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Customer Engagement across the England region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in England

Customer Engagement
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement across the England region.

Customer Engagement Daily Rate Trend in England

Customer Engagement
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Customer Engagement across the England region over the 3 months to 30 January 2015.

Customer Engagement Daily Rate Histogram in England

Customer Engagement
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Engagement across the England region.

Customer Engagement Hourly Rate Trend in England

Customer Engagement
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Customer Engagement within the England region over the 3 months to 30 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +10 46 £413 - 13
London +2 41 £450 - 22
South West -16 5 £300 -7.69% 4
East of England 0 4 £550 - 2
Yorkshire -11 2 £368 +16.66% 1
North West -17 2 - - 3
West Midlands - - - - 1
East Midlands - - - - 1
North East - - - -
Customer Engagement
UK

Customer Engagement
Top 30 Related IT Skills in England

For the 6 months to 30 January 2015, IT contractor jobs across the England region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement.

1 66 (37.29%) Degree
2 65 (36.72%) ITIL
3 59 (33.33%) Service Management
4 38 (21.47%) Microsoft
5 37 (20.90%) XML
5 37 (20.90%) Agile Software Development
6 36 (20.34%) Microsoft Certification
7 33 (18.64%) Windows
7 33 (18.64%) SQL
8 32 (18.08%) MCTS
8 32 (18.08%) MCITP
9 31 (17.51%) JavaScript
10 30 (16.95%) HTML
11 29 (16.38%) Web Services
12 28 (15.82%) CSS
12 28 (15.82%) Finance
13 27 (15.25%) .NET
14 26 (14.69%) Ajax
15 23 (12.99%) IIS
16 21 (11.86%) Marketing
16 21 (11.86%) User Experience
17 20 (11.30%) DNS
18 19 (10.73%) Retail
19 17 (9.60%) Security Cleared
20 16 (9.04%) Project Management
20 16 (9.04%) Business Intelligence
20 16 (9.04%) SSL
20 16 (9.04%) ASP.NET
20 16 (9.04%) SOAP
20 16 (9.04%) C#

Customer Engagement
Top Related IT Skills in England by Category

For the 6 months to 30 January 2015, IT contractor jobs across the England region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 23 (12.99%) IIS
2 13 (7.34%) CMS
3 8 (4.52%) SharePoint
3 8 (4.52%) MS Exchange
4 6 (3.39%) GroupWise
4 6 (3.39%) IBM Notes
5 5 (2.82%) BizTalk Server
6 3 (1.69%) Office Communications Server
6 3 (1.69%) Lync
7 2 (1.13%) Adobe CQ
7 2 (1.13%) SAS
7 2 (1.13%) JBoss
7 2 (1.13%) Tomcat
7 2 (1.13%) Live Communications Server
8 1 (0.56%) Elasticsearch
Applications
1 13 (7.34%) MS Excel
2 10 (5.65%) Adobe Creative Suite
3 5 (2.82%) MS Project
4 3 (1.69%) MS PowerPoint
4 3 (1.69%) MS Office
4 3 (1.69%) MS Visio
5 1 (0.56%) Photoshop
5 1 (0.56%) Spreadsheet
Business Applications
1 3 (1.69%) Oracle EBS
2 2 (1.13%) Magento
2 2 (1.13%) SAP Oil and Gas
3 1 (0.56%) Oracle Payables
3 1 (0.56%) Oracle Receivables
3 1 (0.56%) Oracle Cash Management
3 1 (0.56%) Oracle Assets
3 1 (0.56%) Oracle E-Business Tax
3 1 (0.56%) Remedy ITSM
3 1 (0.56%) SAP SRM
3 1 (0.56%) Oracle General Ledger
3 1 (0.56%) Oracle EBS R12
Cloud Services
1 4 (2.26%) Microsoft Azure
2 3 (1.69%) Office 365
3 1 (0.56%) Amazon EC2
3 1 (0.56%) Amazon S3
3 1 (0.56%) Amazon AWS
Communications & Networking
1 20 (11.30%) DNS
2 16 (9.04%) SSL
3 14 (7.91%) VPN
3 14 (7.91%) LDAP
4 10 (5.65%) Intranet
4 10 (5.65%) DHCP
5 6 (3.39%) IMAP
5 6 (3.39%) SAN
5 6 (3.39%) POP3
5 6 (3.39%) SMTP
6 3 (1.69%) Wireshark
7 2 (1.13%) Network Security
7 2 (1.13%) RTP
7 2 (1.13%) HTTP
7 2 (1.13%) PBX
7 2 (1.13%) PSTN
7 2 (1.13%) Wireless
8 1 (0.56%) Firewall
8 1 (0.56%) Wi-Fi
8 1 (0.56%) UMTS
Database & Business Intelligence
1 6 (3.39%) SQL Server
2 5 (2.82%) Big Data
3 4 (2.26%) Oracle Database
3 4 (2.26%) Data Warehouse
4 3 (1.69%) EDRMS
4 3 (1.69%) Hadoop
5 1 (0.56%) MS Access
5 1 (0.56%) Data Mining
5 1 (0.56%) Couchbase
5 1 (0.56%) QlikView
5 1 (0.56%) Spotfire
5 1 (0.56%) NoSQL
Development Applications
1 14 (7.91%) Visual Studio
2 12 (6.78%) Axure RP
3 9 (5.08%) Team Foundation Server
4 8 (4.52%) JIRA
5 3 (1.69%) Maven
5 3 (1.69%) Ant
6 2 (1.13%) Fiddler
6 2 (1.13%) FindBugs
6 2 (1.13%) MSI
6 2 (1.13%) Eclipse
6 2 (1.13%) JUnit
6 2 (1.13%) NUnit
6 2 (1.13%) Checkstyle
7 1 (0.56%) Jenkins
7 1 (0.56%) MSBuild
7 1 (0.56%) TeamCity
7 1 (0.56%) Git (software)
7 1 (0.56%) RSpec
7 1 (0.56%) Cucumber
7 1 (0.56%) Gerrit
General
1 28 (15.82%) Finance
2 21 (11.86%) Marketing
3 19 (10.73%) Retail
4 14 (7.91%) Banking
5 9 (5.08%) Publishing
6 6 (3.39%) Telecoms
7 5 (2.82%) Retail Banking
8 4 (2.26%) Law
8 4 (2.26%) Financial Institution
9 3 (1.69%) Billing
9 3 (1.69%) Multimedia
9 3 (1.69%) Legal
10 2 (1.13%) Manufacturing
10 2 (1.13%) Games
10 2 (1.13%) Electronics
10 2 (1.13%) Front Office
11 1 (0.56%) Investment Banking
11 1 (0.56%) Aerospace
11 1 (0.56%) Dutch Language
11 1 (0.56%) German Language
Job Titles
1 31 (17.51%) Analyst
2 30 (16.95%) Developer
3 25 (14.12%) Field Engineer
4 23 (12.99%) Business Analyst
5 18 (10.17%) Consultant
6 16 (9.04%) Project Manager
6 16 (9.04%) Support Engineer
7 14 (7.91%) ServiceNow Consultant
7 14 (7.91%) ServiceNow Developer
7 14 (7.91%) ITSM Consultant
7 14 (7.91%) Technical Developer
7 14 (7.91%) Technical Consultant
8 13 (7.34%) Architect
9 12 (6.78%) Senior Consultant
9 12 (6.78%) Senior Developer
9 12 (6.78%) Senior Technical Consultant
10 9 (5.08%) Solutions Architect
10 9 (5.08%) CMS Developer
11 8 (4.52%) Server Engineer
12 7 (3.95%) Operations Manager
Libraries, Frameworks & Software Standards
1 37 (20.90%) XML
2 30 (16.95%) HTML
3 29 (16.38%) Web Services
4 28 (15.82%) CSS
5 27 (15.25%) .NET
6 26 (14.69%) Ajax
7 16 (9.04%) ASP.NET
7 16 (9.04%) SOAP
8 13 (7.34%) COM
9 12 (6.78%) jQuery
9 12 (6.78%) Twitter Bootstrap
10 10 (5.65%) XHTML
10 10 (5.65%) XSD
10 10 (5.65%) XSLT
11 6 (3.39%) REST
12 5 (2.82%) .NET Framework
13 4 (2.26%) WCF
14 3 (1.69%) Spring
15 2 (1.13%) ASP.NET MVC
15 2 (1.13%) RESTful
Miscellaneous
1 21 (11.86%) User Experience
2 14 (7.91%) CMDB
3 11 (6.21%) Clustering
3 11 (6.21%) Performance Metrics
4 10 (5.65%) W3C
4 10 (5.65%) Web 2.0
5 9 (5.08%) Analytical Skills
6 6 (3.39%) Social Media
7 4 (2.26%) iPad
7 4 (2.26%) Management Information System
8 2 (1.13%) Data Structures
8 2 (1.13%) Digital Media
8 2 (1.13%) Mobile App
8 2 (1.13%) DTV
8 2 (1.13%) Client/Server
8 2 (1.13%) CESG
8 2 (1.13%) PKI
9 1 (0.56%) Economics
9 1 (0.56%) IPTV
9 1 (0.56%) IVR
Operating Systems
1 33 (18.64%) Windows
2 6 (3.39%) Windows 7
3 4 (2.26%) Windows 8
4 3 (1.69%) Windows Server 2012
4 3 (1.69%) Windows Server 2008
5 2 (1.13%) Windows Server 2003
6 1 (0.56%) Linux
6 1 (0.56%) Android
6 1 (0.56%) Apple iOS
Processes & Methodologies
1 65 (36.72%) ITIL
2 59 (33.33%) Service Management
3 37 (20.90%) Agile Software Development
4 16 (9.04%) Project Management
4 16 (9.04%) Business Intelligence
4 16 (9.04%) Scrum
5 15 (8.47%) CRM
5 15 (8.47%) Analytics
6 14 (7.91%) ITIL V2
6 14 (7.91%) IT Asset Management
6 14 (7.91%) Technical Architecture
6 14 (7.91%) ITSM
7 13 (7.34%) Business Analysis
7 13 (7.34%) Web Development
8 12 (6.78%) PRINCE2
8 12 (6.78%) E-Commerce
8 12 (6.78%) Content Management
9 11 (6.21%) Stakeholder Management
9 11 (6.21%) Programme Management
9 11 (6.21%) ITIL V3
Programming Languages
1 33 (18.64%) SQL
2 31 (17.51%) JavaScript
3 16 (9.04%) C#
4 13 (7.34%) PowerShell
5 9 (5.08%) Java
6 8 (4.52%) VBScript
7 6 (3.39%) VB.NET
8 5 (2.82%) Python
9 4 (2.26%) C++
9 4 (2.26%) C
10 3 (1.69%) Ruby
10 3 (1.69%) PHP
10 3 (1.69%) VBA
11 2 (1.13%) F#
11 2 (1.13%) T-SQL
11 2 (1.13%) Perl
12 1 (0.56%) Shell Script
12 1 (0.56%) Golang
Qualifications
1 66 (37.29%) Degree
2 36 (20.34%) Microsoft Certification
3 32 (18.08%) MCTS
3 32 (18.08%) MCITP
4 17 (9.60%) Security Cleared
5 11 (6.21%) MCSE
5 11 (6.21%) SC Cleared
6 3 (1.69%) MCP
6 3 (1.69%) MCSD
6 3 (1.69%) PMP
6 3 (1.69%) PMI Certification
6 3 (1.69%) DV Cleared
7 2 (1.13%) BC Cleared
7 2 (1.13%) PRINCE2 Certification
8 1 (0.56%) HND
8 1 (0.56%) CCNA
8 1 (0.56%) Cisco Certification
Quality Assurance & Compliance
1 9 (5.08%) SLA
2 6 (3.39%) QA
3 1 (0.56%) Sarbanes-Oxley
System Software
1 15 (8.47%) Active Directory
2 5 (2.82%) Microsoft App-V
3 4 (2.26%) VMware Infrastructure
4 3 (1.69%) Hyper-V
5 1 (0.56%) Terminal Services
5 1 (0.56%) vSphere
Systems Management
1 14 (7.91%) HP UCMDB
2 8 (4.52%) SCOM
2 8 (4.52%) SCSM
2 8 (4.52%) WMI
3 4 (2.26%) MOM
4 3 (1.69%) SCCM
5 1 (0.56%) OPNET
5 1 (0.56%) Netcool
5 1 (0.56%) Forefront Identity Manager
5 1 (0.56%) Opscode Chef
5 1 (0.56%) WSUS
5 1 (0.56%) SCVMM
5 1 (0.56%) Puppet
Vendors
1 38 (21.47%) Microsoft
2 14 (7.91%) ServiceNow
2 14 (7.91%) Adobe
3 11 (6.21%) Google
4 10 (5.65%) Open Text
4 10 (5.65%) RedDot
5 8 (4.52%) Oracle
6 7 (3.95%) Lotus
7 6 (3.39%) Novell
7 6 (3.39%) HP
7 6 (3.39%) Citrix
7 6 (3.39%) Capita
8 5 (2.82%) hybris
9 4 (2.26%) Cisco
9 4 (2.26%) VMware
10 3 (1.69%) SAP
10 3 (1.69%) Avaya
11 2 (1.13%) Aprimo
11 2 (1.13%) Atlassian
11 2 (1.13%) Marketo
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Rate: £400 - £470 per day
Posted: 1 hour ago
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