The table below looks at the statistics for Customer Engagement skills in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 22 August 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
22 Aug 2014
Same period 2013 Same period 2012
Customer Engagement
Rank 519 502 523
Rank change year-on-year
-17 +21
Contract jobs citing Customer Engagement 64 55 52
As % of all contract IT jobs located in England 0.13% 0.11% 0.098%
As % of the Processes & Methodologies category 0.17% 0.15% 0.14%
Number of daily rates quoted 28 28 28
Average daily rate
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of your Daily Rate
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£450 £375 £363
Average daily rate % change year-on-year
+20.00% +3.44%
90% offered a daily rate of more than £343 £253 £207
10% offered a daily rate of more than £519 £500 £461
UK excluding London average daily rate £425 £383 £275
% change year-on-year
+11.11% +39.09%
Number of hourly rates quoted 3 2 5
Average hourly rate £12.00 £45.00 £45.00
Average hourly rate % change year-on-year
-73.33% -
UK excluding London average hourly rate £11.50 £45.00 £45.00
% change year-on-year
-74.44% -
Customer Engagement
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the England region.

Processes & Methodologies Category
England
Contract IT job ads with a match in the
Processes & Methodologies category
38005 35893 37964
As % of all contract IT jobs located in England 74.58% 73.75% 71.49%
Number of daily rates quoted 23987 22503 22456
Average daily rate £413 £405 £400
Average daily rate % change year-on-year
+1.85% +1.25%
90% offered a daily rate of more than £275 £275 £265
10% offered a daily rate of more than £575 £575 £575
UK excluding London average daily rate £375 £370 £363
% change year-on-year
+1.35% +2.06%
Number of hourly rates quoted 1076 980 1367
Average hourly rate £22.50 £29.00 £32.50
Average hourly rate % change year-on-year
-22.41% -10.76%
90% offered a hourly rate of more than £12.50 £12.75 £13.50
10% offered a hourly rate of more than £45.00 £48.84 £45.50
UK excluding London average hourly rate £25.00 £30.00 £31.00
% change year-on-year
-16.66% -3.22%

Customer Engagement
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Customer Engagement across the England region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in England

Customer Engagement
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement across the England region.

Customer Engagement Daily Rate Trend in England

Customer Engagement
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Customer Engagement across the England region over the 3 months to 22 August 2014.

Customer Engagement Daily Rate Histogram in England

Customer Engagement
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Engagement across the England region.

Customer Engagement Hourly Rate Trend in England

Customer Engagement
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Customer Engagement across the England region over the 3 months to 22 August 2014.

Customer Engagement Hourly Rate Histogram in England

Customer Engagement
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Customer Engagement within the England region over the 3 months to 22 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East -6 18 £400 +7.38% 8
London +11 16 £465 +24.00% 17
North West +10 11 £450 - 4
Midlands - 7 - -
South West -31 5 £500 +17.64% 4
East Midlands - 5 £450 -
West Midlands - 2 £450 -
East of England - - - - 4
North East - - - - 1
Yorkshire - - - -
Customer Engagement
UK

Customer Engagement
Top 30 Related IT Skills in England

For the 6 months to 22 August 2014, IT contractor jobs across the England region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement.

1 42 (24.56%) Retail
2 38 (22.22%) E-Commerce
3 37 (21.64%) Business Analysis
3 37 (21.64%) Degree
4 33 (19.30%) Finance
4 33 (19.30%) Scrum
5 31 (18.13%) Stakeholder Management
6 30 (17.54%) Project Management
7 29 (16.96%) CRM
8 27 (15.79%) B2C
8 27 (15.79%) Migration
9 24 (14.04%) Marketing
10 23 (13.45%) Oracle
10 23 (13.45%) Business Process Mapping
11 21 (12.28%) ITIL
11 21 (12.28%) Windows
11 21 (12.28%) Service Management
11 21 (12.28%) JIRA
11 21 (12.28%) Use Case
11 21 (12.28%) hybris
12 19 (11.11%) Security Cleared
13 17 (9.94%) JavaScript
14 16 (9.36%) Microsoft
14 16 (9.36%) iPad
15 15 (8.77%) Agile Software Development
15 15 (8.77%) Banking
16 14 (8.19%) Active Directory
16 14 (8.19%) HTML
16 14 (8.19%) SQL
16 14 (8.19%) PRINCE2

Customer Engagement
Top Related IT Skills in England by Category

For the 6 months to 22 August 2014, IT contractor jobs across the England region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 7 (4.09%) SharePoint
2 6 (3.51%) Oracle Workflow
3 5 (2.92%) CMS
4 4 (2.34%) MS Exchange
5 2 (1.17%) Lync
5 2 (1.17%) IIS
6 1 (0.58%) SAS
6 1 (0.58%) IBM Notes
6 1 (0.58%) GroupWise
6 1 (0.58%) BizTalk Server
6 1 (0.58%) WebSphere
6 1 (0.58%) SharePoint Server
6 1 (0.58%) Drupal
6 1 (0.58%) SharePoint 2013
6 1 (0.58%) Sitecore CMS
6 1 (0.58%) SharePoint 2010
Applications
1 4 (2.34%) MS Excel
2 2 (1.17%) Photoshop
3 1 (0.58%) MS Office
3 1 (0.58%) MS Visio
3 1 (0.58%) MS PowerPoint
Business Applications
1 4 (2.34%) Remedy ITSM
2 1 (0.58%) Oracle 11i
2 1 (0.58%) SAP WM
2 1 (0.58%) Oracle EBS
2 1 (0.58%) Google Analytics
2 1 (0.58%) Oracle EBS R12
Cloud Services
1 5 (2.92%) SaaS
2 4 (2.34%) Microsoft Azure
2 4 (2.34%) IBM Blueworks
3 3 (1.75%) Office 365
Communications & Networking
1 9 (5.26%) DNS
2 8 (4.68%) DHCP
3 6 (3.51%) Firewall
4 5 (2.92%) VPN
5 4 (2.34%) WAN
6 3 (1.75%) LDAP
6 3 (1.75%) UMTS
6 3 (1.75%) CDMA
6 3 (1.75%) GPRS
6 3 (1.75%) GSM
6 3 (1.75%) Internet
6 3 (1.75%) SSL
7 2 (1.17%) Network Security
7 2 (1.17%) IPsec
7 2 (1.17%) Wi-Fi
7 2 (1.17%) Wireless
7 2 (1.17%) MPLS
7 2 (1.17%) LAN
7 2 (1.17%) TCP/IP
8 1 (0.58%) POP3
Database & Business Intelligence
1 11 (6.43%) Data Warehouse
2 6 (3.51%) BusinessObjects XI
2 6 (3.51%) PowerCenter
2 6 (3.51%) MySQL
3 5 (2.92%) SQL Server
4 4 (2.34%) Oracle Database
4 4 (2.34%) Informix
5 3 (1.75%) RDBMS
5 3 (1.75%) Relational Database
6 2 (1.17%) MongoDB
7 1 (0.58%) Data Mining
7 1 (0.58%) Microsoft Analysis Services
7 1 (0.58%) SQL Server 2005
7 1 (0.58%) SAS Data Integration Studio
7 1 (0.58%) SQL Server Analysis Services
7 1 (0.58%) Base SAS
7 1 (0.58%) SAS Enterprise Guide
7 1 (0.58%) SQL Server 2008
7 1 (0.58%) Hadoop
7 1 (0.58%) Big Data
Development Applications
1 21 (12.28%) JIRA
2 3 (1.75%) Maven
2 3 (1.75%) Git (software)
2 3 (1.75%) Gerrit
3 1 (0.58%) MSI
3 1 (0.58%) ERwin
3 1 (0.58%) Selenium
General
1 42 (24.56%) Retail
2 33 (19.30%) Finance
3 24 (14.04%) Marketing
4 15 (8.77%) Banking
5 6 (3.51%) Telecoms
6 5 (2.92%) Games
6 5 (2.92%) Retail Banking
7 3 (1.75%) Manufacturing
7 3 (1.75%) Publishing
8 2 (1.17%) Multimedia
9 1 (0.58%) Back Office
9 1 (0.58%) Legal
9 1 (0.58%) Advertising
9 1 (0.58%) Military
9 1 (0.58%) Billing
9 1 (0.58%) Investment Banking
9 1 (0.58%) Corporate Banking
Job Titles
1 47 (27.49%) Analyst
2 43 (25.15%) Business Analyst
3 24 (14.04%) Architect
4 22 (12.87%) Project Manager
5 21 (12.28%) Agile Business Analyst
6 18 (10.53%) Developer
7 11 (6.43%) Consultant
7 11 (6.43%) Solutions Architect
8 7 (4.09%) Portfolio Manager
9 6 (3.51%) E-Commerce Business Analyst
9 6 (3.51%) Senior Manager
10 5 (2.92%) Technical Architect
10 5 (2.92%) Programme Manager
10 5 (2.92%) Field Engineer
10 5 (2.92%) Operations Manager
11 4 (2.34%) UNIX Developer
11 4 (2.34%) Digital Project Manager
11 4 (2.34%) E-Commerce Manager
11 4 (2.34%) Business Consultant
11 4 (2.34%) IT Project Manager
Libraries, Frameworks & Software Standards
1 14 (8.19%) HTML
2 12 (7.02%) XML
3 10 (5.85%) Ajax
4 8 (4.68%) Velocity
5 7 (4.09%) JSP
5 7 (4.09%) CGI
6 6 (3.51%) Web Services
7 5 (2.92%) .NET
7 5 (2.92%) CSS
7 5 (2.92%) jQuery
8 4 (2.34%) .NET Framework
9 3 (1.75%) ASP.NET
9 3 (1.75%) COM
9 3 (1.75%) EJB
9 3 (1.75%) SOAP
9 3 (1.75%) JMS
9 3 (1.75%) ASP.NET Web API
9 3 (1.75%) EJB 3.0
9 3 (1.75%) JPA
9 3 (1.75%) GWT
Miscellaneous
1 16 (9.36%) iPad
2 9 (5.26%) Clustering
3 7 (4.09%) Web 2.0
4 5 (2.92%) NHS
4 5 (2.92%) Social Media
5 4 (2.34%) SWIFT
5 4 (2.34%) Management Information System
6 3 (1.75%) Replication
6 3 (1.75%) CMDB
7 2 (1.17%) Online Banking
8 1 (0.58%) Blackberry
8 1 (0.58%) Economics
8 1 (0.58%) IPTV
8 1 (0.58%) Statistics
8 1 (0.58%) FMCG
8 1 (0.58%) Data Integration
8 1 (0.58%) Mathematics
8 1 (0.58%) Computer Science
8 1 (0.58%) Copywriting
8 1 (0.58%) Mobile App
Operating Systems
1 21 (12.28%) Windows
2 8 (4.68%) Windows 8
2 8 (4.68%) Windows Server 2008
3 7 (4.09%) UNIX
3 7 (4.09%) Windows 7
4 6 (3.51%) Linux
5 5 (2.92%) Windows Server 2003
6 4 (2.34%) Apple iOS
6 4 (2.34%) Android
7 3 (1.75%) Windows Server 2012
8 1 (0.58%) Windows XP
Processes & Methodologies
1 38 (22.22%) E-Commerce
2 37 (21.64%) Business Analysis
3 33 (19.30%) Scrum
4 31 (18.13%) Stakeholder Management
5 30 (17.54%) Project Management
6 29 (16.96%) CRM
7 27 (15.79%) B2C
7 27 (15.79%) Migration
8 23 (13.45%) Business Process Mapping
9 21 (12.28%) ITIL
9 21 (12.28%) Service Management
9 21 (12.28%) Use Case
10 15 (8.77%) Agile Software Development
11 14 (8.19%) PRINCE2
12 9 (5.26%) Analytics
13 8 (4.68%) Business Transformation
13 8 (4.68%) System Testing
13 8 (4.68%) Workflow
13 8 (4.68%) Data Modelling
13 8 (4.68%) ETL
Programming Languages
1 17 (9.94%) JavaScript
2 14 (8.19%) SQL
3 10 (5.85%) Shell Script
4 8 (4.68%) Java
4 8 (4.68%) PHP
5 6 (3.51%) PowerShell
5 6 (3.51%) PL/SQL
6 5 (2.92%) VBScript
6 5 (2.92%) Perl
6 5 (2.92%) C#
7 4 (2.34%) C
8 1 (0.58%) VBA
8 1 (0.58%) Apex Code
8 1 (0.58%) R
Qualifications
1 37 (21.64%) Degree
2 19 (11.11%) Security Cleared
3 12 (7.02%) Microsoft Certification
3 12 (7.02%) SC Cleared
4 11 (6.43%) MCTS
4 11 (6.43%) MCITP
5 5 (2.92%) PMP
5 5 (2.92%) PMI Certification
6 4 (2.34%) Six Sigma Black Belt
7 2 (1.17%) BC Cleared
7 2 (1.17%) DV Cleared
8 1 (0.58%) MCP
8 1 (0.58%) MCSD
8 1 (0.58%) PhD
8 1 (0.58%) MCSE
8 1 (0.58%) ACCA
8 1 (0.58%) ISEB
8 1 (0.58%) CIMA
8 1 (0.58%) MBA
8 1 (0.58%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 5 (2.92%) SLA
2 4 (2.34%) ISO 8583
3 3 (1.75%) QA
4 1 (0.58%) COBIT
System Software
1 14 (8.19%) Active Directory
2 4 (2.34%) Hyper-V
2 4 (2.34%) Terminal Services
3 2 (1.17%) vSphere
3 2 (1.17%) VMware ESXi
3 2 (1.17%) Xen
4 1 (0.58%) MetaFrame
4 1 (0.58%) Microsoft App-V
Systems Management
1 8 (4.68%) SCCM
2 7 (4.09%) Control-M
3 4 (2.34%) WSUS
4 3 (1.75%) Forefront Identity Manager
4 3 (1.75%) HP UCMDB
5 2 (1.17%) FortiGate
6 1 (0.58%) Netcool
6 1 (0.58%) OPNET
6 1 (0.58%) WMI
6 1 (0.58%) SCOM
Vendors
1 23 (13.45%) Oracle
2 21 (12.28%) hybris
3 16 (9.36%) Microsoft
4 7 (4.09%) BMC
4 7 (4.09%) IBM
5 6 (3.51%) ATG
5 6 (3.51%) HP
5 6 (3.51%) Informatica
5 6 (3.51%) Remedy
6 5 (2.92%) JBoss
6 5 (2.92%) Salesforce.com
6 5 (2.92%) Cisco
7 4 (2.34%) Becrypt
7 4 (2.34%) Citrix
7 4 (2.34%) Sybase
8 3 (1.75%) VMware
8 3 (1.75%) ServiceNow
9 2 (1.17%) Facebook
9 2 (1.17%) Twitter
9 2 (1.17%) Google
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