The table below looks at the statistics for Customer Engagement skills in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 11 February 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
11 Feb 2016
Same period 2015 Same period 2014
Customer Engagement
Rank 472 492 477
Rank change year-on-year
+20 -15
Contract jobs citing Customer Engagement 124 101 100
As % of all contract IT jobs located in England 0.26% 0.21% 0.22%
As % of the Processes & Methodologies category 0.32% 0.28% 0.29%
Number of daily rates quoted 73 69 59
Average daily rate £425 £425 £400
Average daily rate % change year-on-year
- +6.25%
90% offered a daily rate of more than £229 £241 £260
10% offered a daily rate of more than £561 £550 £513
UK excluding London average daily rate £400 £425 £338
% change year-on-year
-5.88% +25.92%
Number of hourly rates quoted 3 2 1
Average hourly rate £42.50 £21.58 £21.34
Average hourly rate % change year-on-year
+96.94% +1.12%
UK excluding London average hourly rate £40.75 £21.58 -
% change year-on-year
+88.83% -
Customer Engagement
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the England region.

Processes & Methodologies Category
England
Contract IT job ads with a match in the
Processes & Methodologies category
38418 36663 34938
As % of all contract IT jobs located in England 81.41% 77.86% 77.04%
Number of daily rates quoted 25454 23704 21566
Average daily rate £430 £425 £401
Average daily rate % change year-on-year
+1.17% +5.98%
90% offered a daily rate of more than £300 £285 £275
10% offered a daily rate of more than £600 £575 £575
UK excluding London average daily rate £400 £400 £375
% change year-on-year
- +6.66%
Number of hourly rates quoted 1094 997 1101
Average hourly rate £37.50 £26.50 £27.50
Average hourly rate % change year-on-year
+41.50% -3.63%
90% offered a hourly rate of more than £12.72 £12.00 £12.50
10% offered a hourly rate of more than £57.00 £46.00 £47.50
UK excluding London average hourly rate £40.00 £27.50 £27.50
% change year-on-year
+45.45% -

Customer Engagement
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Customer Engagement across the England region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in England

Customer Engagement
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement across the England region.

Customer Engagement Daily Rate Trend in England

Customer Engagement
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Customer Engagement across the England region over the 3 months to 11 February 2016.

Customer Engagement Daily Rate Histogram in England

Customer Engagement
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Engagement across the England region.

Customer Engagement Hourly Rate Trend in England

Customer Engagement
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Customer Engagement across the England region over the 3 months to 11 February 2016.

Customer Engagement Hourly Rate Histogram in England

Customer Engagement
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Customer Engagement within the England region over the 3 months to 11 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +28 62 £438 -2.77% 13
South East +5 31 £438 +2.94% 17
South West +8 10 £315 +20.00% 4
North West -9 9 £400 +1.26% 2
North East - 5 £500 - 1
Yorkshire -19 4 £308 -16.32%
East Midlands - 3 £375 -
West Midlands - 3 £308 - 11
Customer Engagement
UK

Customer Engagement
Top 30 Related IT Skills in England

For the 6 months to 11 February 2016, IT contractor jobs across the England region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement.

1 50 (21.93%) Finance
2 45 (19.74%) Agile Software Development
3 40 (17.54%) ITIL
4 35 (15.35%) Windows
5 34 (14.91%) Microsoft
5 34 (14.91%) Marketing
6 33 (14.47%) Degree
7 32 (14.04%) Security Cleared
8 31 (13.60%) SC Cleared
9 28 (12.28%) Stakeholder Management
10 24 (10.53%) User Experience
11 22 (9.65%) Project Management
11 22 (9.65%) Service Management
12 21 (9.21%) Active Directory
13 20 (8.77%) Data Management
14 19 (8.33%) MS Excel
15 18 (7.89%) Informatica
15 18 (7.89%) PowerCenter
15 18 (7.89%) Telecoms
15 18 (7.89%) Presales
15 18 (7.89%) Data Quality
16 17 (7.46%) Master Data Management
17 16 (7.02%) Analytics
17 16 (7.02%) PMP
17 16 (7.02%) PMI Certification
17 16 (7.02%) HTML
17 16 (7.02%) JavaScript
18 14 (6.14%) Windows Server 2003
18 14 (6.14%) SAP
18 14 (6.14%) CSS

Customer Engagement
Top Related IT Skills in England by Category

For the 6 months to 11 February 2016, IT contractor jobs across the England region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 2 (0.88%) CMS
1 2 (0.88%) Oracle Workflow
2 1 (0.44%) Apache
2 1 (0.44%) Apache Pig
2 1 (0.44%) BizTalk Server
2 1 (0.44%) JBoss
2 1 (0.44%) MS Exchange
2 1 (0.44%) NetWeaver
2 1 (0.44%) OpenStack
2 1 (0.44%) SAS
2 1 (0.44%) SharePoint
Applications
1 19 (8.33%) MS Excel
2 10 (4.39%) MS Office
3 4 (1.75%) MS Project
4 2 (0.88%) Adobe Illustrator
4 2 (0.88%) MS PowerPoint
4 2 (0.88%) MS Visio
4 2 (0.88%) Photoshop
4 2 (0.88%) SPSS
5 1 (0.44%) OmniGraffle
Business Applications
1 6 (2.63%) Radian6
1 6 (2.63%) WebTrends
2 3 (1.32%) SAP Oil and Gas
3 2 (0.88%) Dynamics CRM
3 2 (0.88%) Oracle Applications
4 1 (0.44%) assyst
4 1 (0.44%) SAP CRM
4 1 (0.44%) SAP hybris
4 1 (0.44%) SAP MM
Cloud Services
1 8 (3.51%) Office 365
2 7 (3.07%) Microsoft Azure
3 6 (2.63%) Adobe Analytics
4 3 (1.32%) Amazon AWS
4 3 (1.32%) Azure Active Directory
4 3 (1.32%) IaaS
4 3 (1.32%) SoftLayer
5 2 (0.88%) Cloud Computing
5 2 (0.88%) SaaS
6 1 (0.44%) Google Cloud Platform
6 1 (0.44%) Google Compute Engine
6 1 (0.44%) PaaS
Communications & Networking
1 13 (5.70%) VPN
2 10 (4.39%) LDAP
2 10 (4.39%) SSL
3 7 (3.07%) Firewall
3 7 (3.07%) MPLS
4 6 (2.63%) DHCP
4 6 (2.63%) DNS
5 4 (1.75%) BGP
5 4 (1.75%) Cisco Nexus
5 4 (1.75%) LAN
5 4 (1.75%) OSPF
5 4 (1.75%) WAN
6 2 (0.88%) Internet
6 2 (0.88%) Intranet
7 1 (0.44%) CDMA
7 1 (0.44%) GPRS
7 1 (0.44%) GSM
7 1 (0.44%) SAN
7 1 (0.44%) TCP/IP
7 1 (0.44%) UMTS
Database & Business Intelligence
1 18 (7.89%) PowerCenter
2 5 (2.19%) SQL Server
3 4 (1.75%) SQL Server Reporting Services
4 3 (1.32%) Microsoft Analysis Services
4 3 (1.32%) SAP BI
4 3 (1.32%) SQL Server Analysis Services
5 2 (0.88%) Apache Cassandra
5 2 (0.88%) MariaDB
5 2 (0.88%) Oracle Database
5 2 (0.88%) SQL Server Integration Services
6 1 (0.44%) Big Data
6 1 (0.44%) Data Warehouse
6 1 (0.44%) MS Access
6 1 (0.44%) SAP BW
6 1 (0.44%) SAP HANA
Development Applications
1 3 (1.32%) Axure RP
1 3 (1.32%) JIRA
2 2 (0.88%) Selenium
2 2 (0.88%) Team Foundation Server
2 2 (0.88%) Visual Studio
3 1 (0.44%) Balsamiq Mockups
3 1 (0.44%) HP UFT
3 1 (0.44%) LoadRunner
3 1 (0.44%) MSI
3 1 (0.44%) Xcode
General
1 50 (21.93%) Finance
2 34 (14.91%) Marketing
3 18 (7.89%) Telecoms
4 11 (4.82%) Retail
5 8 (3.51%) Banking
5 8 (3.51%) Law
6 5 (2.19%) Financial Institution
6 5 (2.19%) Manufacturing
7 3 (1.32%) Electronics
7 3 (1.32%) Publishing
8 2 (0.88%) Legal
8 2 (0.88%) Pharmaceutical
9 1 (0.44%) Back Office
9 1 (0.44%) Billing
9 1 (0.44%) Multimedia
Job Titles
1 40 (17.54%) Developer
2 36 (15.79%) Analyst
3 32 (14.04%) Architect
4 29 (12.72%) Project Manager
5 27 (11.84%) Consultant
6 18 (7.89%) Business Analyst
6 18 (7.89%) Informatica Developer
7 15 (6.58%) IT Manager
8 14 (6.14%) Solutions Architect
9 11 (4.82%) Senior Consultant
9 11 (4.82%) Senior Developer
9 11 (4.82%) Technical Consultant
10 10 (4.39%) IT Relationships Manager
10 10 (4.39%) ITSM Consultant
10 10 (4.39%) ITSM Developer
10 10 (4.39%) Relationships Manager
10 10 (4.39%) Senior ITSM Consultant
10 10 (4.39%) Senior Technical Consultant
10 10 (4.39%) ServiceNow Consultant
10 10 (4.39%) Technical Developer
Libraries, Frameworks & Software Standards
1 16 (7.02%) HTML
2 14 (6.14%) CSS
3 10 (4.39%) Ajax
3 10 (4.39%) COM
3 10 (4.39%) SOAP
3 10 (4.39%) Web Services
3 10 (4.39%) XML
4 9 (3.95%) .NET
5 3 (1.32%) J2EE
5 3 (1.32%) jQuery
5 3 (1.32%) Twitter Bootstrap
6 2 (0.88%) ActiveMQ
6 2 (0.88%) AngularJS
6 2 (0.88%) HornetQ
6 2 (0.88%) RabbitMQ
7 1 (0.44%) Apache Camel
7 1 (0.44%) J2ME
7 1 (0.44%) Java EE
7 1 (0.44%) OSGi
Miscellaneous
1 24 (10.53%) User Experience
2 13 (5.70%) Analytical Skills
3 10 (4.39%) CMDB
3 10 (4.39%) Social Media
4 7 (3.07%) Data Centre
5 5 (2.19%) Fintech
5 5 (2.19%) Hedge funds
6 4 (1.75%) Enterprise Software
6 4 (1.75%) Mobile App
7 2 (0.88%) Data Protection Act
7 2 (0.88%) e-Learning
7 2 (0.88%) FMCG
7 2 (0.88%) Freedom of Information
7 2 (0.88%) iPad
7 2 (0.88%) Mainframe
7 2 (0.88%) Replication
7 2 (0.88%) Visualisation
8 1 (0.44%) Client/Server
8 1 (0.44%) Computer Science
8 1 (0.44%) Psychology
Operating Systems
1 35 (15.35%) Windows
2 14 (6.14%) Windows Server 2003
3 11 (4.82%) Windows 10
3 11 (4.82%) Windows 7
4 9 (3.95%) Windows Server
5 8 (3.51%) Windows 8
5 8 (3.51%) Windows Server 2012
6 7 (3.07%) Linux
7 6 (2.63%) Windows Server 2008
8 5 (2.19%) Windows Vista
9 3 (1.32%) Windows XP
10 1 (0.44%) Android
10 1 (0.44%) Apple iOS
Processes & Methodologies
1 45 (19.74%) Agile Software Development
2 40 (17.54%) ITIL
3 28 (12.28%) Stakeholder Management
4 22 (9.65%) Project Management
4 22 (9.65%) Service Management
5 20 (8.77%) Data Management
6 18 (7.89%) Presales
7 17 (7.46%) Master Data Management
8 16 (7.02%) Analytics
9 14 (6.14%) PRINCE2
9 14 (6.14%) Service Delivery
10 13 (5.70%) CRM
10 13 (5.70%) ITSM
11 12 (5.26%) Mentoring
11 12 (5.26%) Scrum
12 11 (4.82%) Business Analysis
12 11 (4.82%) Technical Architecture
13 10 (4.39%) IT Asset Management
13 10 (4.39%) ITIL V2
13 10 (4.39%) Server Building
Programming Languages
1 16 (7.02%) JavaScript
2 8 (3.51%) SQL
3 7 (3.07%) PowerShell
4 6 (2.63%) Java
5 5 (2.19%) C#
5 5 (2.19%) Python
5 5 (2.19%) VBScript
6 4 (1.75%) VB.NET
7 3 (1.32%) C++
7 3 (1.32%) Perl
7 3 (1.32%) PHP
8 2 (0.88%) Go
8 2 (0.88%) Scala
9 1 (0.44%) Objective-C
9 1 (0.44%) Ruby
9 1 (0.44%) VB
9 1 (0.44%) VBA
Qualifications
1 33 (14.47%) Degree
2 32 (14.04%) Security Cleared
3 31 (13.60%) SC Cleared
4 16 (7.02%) PMI Certification
4 16 (7.02%) PMP
5 12 (5.26%) Microsoft Certification
6 8 (3.51%) MCITP
6 8 (3.51%) MCTS
7 7 (3.07%) Cisco Certification
8 6 (2.63%) PRINCE2 Certification
9 4 (1.75%) CCNP
10 3 (1.32%) MCSE
11 2 (0.88%) DV Cleared
11 2 (0.88%) MCSA
11 2 (0.88%) MCSD
12 1 (0.44%) CCENT
12 1 (0.44%) CCNA
12 1 (0.44%) DBS Check
12 1 (0.44%) ITIL Foundation Certificate
12 1 (0.44%) Postgraduate
Quality Assurance & Compliance
1 18 (7.89%) Data Quality
2 3 (1.32%) QA
2 3 (1.32%) SLA
System Software
1 21 (9.21%) Active Directory
2 10 (4.39%) BitLocker
3 3 (1.32%) Terminal Server
3 3 (1.32%) VMware Infrastructure
4 2 (0.88%) Microsoft App-V
5 1 (0.44%) Hyper-V
5 1 (0.44%) Oracle RAC
5 1 (0.44%) VMware ESX
5 1 (0.44%) XenDesktop
Systems Management
1 11 (4.82%) SCCM
2 3 (1.32%) Forefront Identity Manager
2 3 (1.32%) WSUS
3 1 (0.44%) AppDNA
3 1 (0.44%) Backup Exec
3 1 (0.44%) HP Quality Center
3 1 (0.44%) Norton AntiVirus
3 1 (0.44%) Tivoli
Vendors
1 34 (14.91%) Microsoft
2 18 (7.89%) Informatica
3 14 (6.14%) SAP
3 14 (6.14%) VMware
4 13 (5.70%) Cisco
4 13 (5.70%) ServiceNow
5 9 (3.95%) Becrypt
6 8 (3.51%) Citrix
7 6 (2.63%) Adobe
7 6 (2.63%) CA
7 6 (2.63%) Coremetrics
8 5 (2.19%) Infovista
9 4 (1.75%) HP
9 4 (1.75%) Oracle
9 4 (1.75%) Salesforce.com
10 3 (1.32%) Google
10 3 (1.32%) hybris
10 3 (1.32%) Nimsoft
10 3 (1.32%) Rackspace
11 1 (0.44%) Pega
Crawley, West Sussex
Lorien Resourcing
Rate: MARKET RATE
Posted: Yesterday
South West London
Agile Recruitment
Rate: Based on experience
Posted: 6 days ago
Bournemouth, Dorset
Ageas Retail Limited - Bournemouth Office
Rate: up to £350 per day
Posted: 8 days ago
Bournemouth, Dorset
Ageas Retail Limited - Bournemouth Office
Rate: up to £60,000 + benefits
Posted: 15 days ago
Prudhoe, Northumberland
Daisy Group
Rate: £450 p/d contract
Posted: 16 days ago