The table below looks at the statistics for Customer Engagement skills in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 29 May 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
29 May 2015
Same period 2014 Same period 2013
Customer Engagement
Rank 505 470 474
Rank change year-on-year
-35 +4
Contract jobs citing Customer Engagement 85 98 55
As % of all contract IT jobs located in England 0.18% 0.20% 0.13%
As % of the Processes & Methodologies category 0.23% 0.27% 0.17%
Number of daily rates quoted 63 41 27
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£400 £388 £425
Average daily rate % change year-on-year
+3.22% -8.82%
90% offered a daily rate of more than £313 £328 £213
10% offered a daily rate of more than £500 £534 £550
UK excluding London average daily rate £400 £375 £248
% change year-on-year
+6.66% +51.51%
Number of hourly rates quoted 0 1 0
Average hourly rate - £18.25 -
UK excluding London average hourly rate - £18.25 -
Customer Engagement
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the England region.

Processes & Methodologies Category
England
Contract IT job ads with a match in the
Processes & Methodologies category
37468 36365 32009
As % of all contract IT jobs located in England 77.34% 75.51% 75.00%
Number of daily rates quoted 24275 23338 19645
Average daily rate £418 £400 £415
Average daily rate % change year-on-year
+4.37% -3.61%
90% offered a daily rate of more than £288 £275 £275
10% offered a daily rate of more than £588 £575 £575
UK excluding London average daily rate £388 £375 £365
% change year-on-year
+3.33% +2.73%
Number of hourly rates quoted 1077 1095 995
Average hourly rate £28.50 £28.63 £32.50
Average hourly rate % change year-on-year
-0.43% -11.92%
90% offered a hourly rate of more than £12.00 £12.63 £14.00
10% offered a hourly rate of more than £47.88 £50.00 £50.00
UK excluding London average hourly rate £30.00 £30.00 £32.00
% change year-on-year
- -6.25%

Customer Engagement
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Customer Engagement across the England region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in England

Customer Engagement
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement across the England region.

Customer Engagement Daily Rate Trend in England

Customer Engagement
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Customer Engagement across the England region over the 3 months to 29 May 2015.

Customer Engagement Daily Rate Histogram in England

Customer Engagement
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Engagement across the England region.

Customer Engagement Hourly Rate Trend in England

Customer Engagement
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Customer Engagement within the England region over the 3 months to 29 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +8 35 £413 -14.06% 22
South East +1 21 £378 +0.66% 7
East of England +10 12 £400 +6.66% 1
East Midlands -6 8 £438 - 2
North West -21 6 £316 -9.64% 3
South West +12 3 £415 +2.46% 3
Customer Engagement
UK

Customer Engagement
Top 30 Related IT Skills in England

For the 6 months to 29 May 2015, IT contractor jobs across the England region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement.

1 58 (30.37%) Degree
2 53 (27.75%) ITIL
3 46 (24.08%) Agile Software Development
4 45 (23.56%) Microsoft
5 41 (21.47%) Service Management
6 38 (19.90%) Finance
7 35 (18.32%) SQL
8 34 (17.80%) Windows
8 34 (17.80%) User Experience
9 31 (16.23%) XML
10 30 (15.71%) Retail
11 29 (15.18%) Stakeholder Management
11 29 (15.18%) Microsoft Certification
12 28 (14.66%) JavaScript
12 28 (14.66%) HTML
12 28 (14.66%) MCTS
12 28 (14.66%) MCITP
13 27 (14.14%) CSS
14 25 (13.09%) Active Directory
14 25 (13.09%) Web Services
14 25 (13.09%) Analytics
15 24 (12.57%) Ajax
16 22 (11.52%) Business Analysis
16 22 (11.52%) Scrum
17 21 (10.99%) Marketing
17 21 (10.99%) MS Excel
17 21 (10.99%) Project Management
18 20 (10.47%) DNS
18 20 (10.47%) CRM
18 20 (10.47%) .NET

Customer Engagement
Top Related IT Skills in England by Category

For the 6 months to 29 May 2015, IT contractor jobs across the England region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 18 (9.42%) IIS
2 12 (6.28%) CMS
3 10 (5.24%) MS Exchange
4 7 (3.66%) GroupWise
4 7 (3.66%) IBM Notes
4 7 (3.66%) SharePoint
5 5 (2.62%) Office Communications Server
6 4 (2.09%) SAS
7 3 (1.57%) Adobe Experience Manager
7 3 (1.57%) Umbraco
7 3 (1.57%) Sitecore CMS
8 2 (1.05%) Lync
8 2 (1.05%) Live Communications Server
9 1 (0.52%) Elasticsearch
Applications
1 21 (10.99%) MS Excel
2 9 (4.71%) Adobe Creative Suite
3 7 (3.66%) MS PowerPoint
4 5 (2.62%) MS Project
5 4 (2.09%) MS Visio
6 3 (1.57%) MS Office
7 1 (0.52%) Spreadsheet
Business Applications
1 3 (1.57%) Tridion
1 3 (1.57%) Optimost
2 2 (1.05%) Magento
2 2 (1.05%) Dynamics CRM
2 2 (1.05%) SAP Oil and Gas
3 1 (0.52%) WebTrends
3 1 (0.52%) Oracle EBS
3 1 (0.52%) Adobe Campaign
3 1 (0.52%) Oracle Payables
3 1 (0.52%) Oracle Receivables
3 1 (0.52%) Oracle Cash Management
3 1 (0.52%) Oracle Assets
3 1 (0.52%) Oracle E-Business Tax
3 1 (0.52%) Radian6
3 1 (0.52%) Oracle General Ledger
3 1 (0.52%) Oracle EBS R12
Cloud Services
1 7 (3.66%) Microsoft Azure
2 4 (2.09%) Google Analytics
2 4 (2.09%) Office 365
3 2 (1.05%) Amazon AWS
4 1 (0.52%) Adobe Analytics
4 1 (0.52%) Google Cloud Platform
4 1 (0.52%) Amazon EC2
4 1 (0.52%) Amazon S3
Communications & Networking
1 20 (10.47%) DNS
2 15 (7.85%) SSL
3 14 (7.33%) VPN
3 14 (7.33%) LDAP
4 10 (5.24%) DHCP
5 9 (4.71%) Intranet
6 7 (3.66%) SAN
6 7 (3.66%) POP3
6 7 (3.66%) SMTP
6 7 (3.66%) IMAP
7 4 (2.09%) Wireless
8 3 (1.57%) Firewall
9 2 (1.05%) iBeacon
9 2 (1.05%) Wireshark
9 2 (1.05%) LAN
9 2 (1.05%) PBX
9 2 (1.05%) PSTN
9 2 (1.05%) Internet
9 2 (1.05%) RTP
10 1 (0.52%) HTTPS
Database & Business Intelligence
1 8 (4.19%) PowerCenter
2 4 (2.09%) SQL Server
2 4 (2.09%) Data Warehouse
3 3 (1.57%) MS Access
3 3 (1.57%) Big Data
4 2 (1.05%) Oracle Database
5 1 (0.52%) MySQL
5 1 (0.52%) Couchbase
5 1 (0.52%) BigQuery
5 1 (0.52%) NoSQL
5 1 (0.52%) Enterprise Data Warehouse
Development Applications
1 14 (7.33%) Axure RP
1 14 (7.33%) JIRA
2 13 (6.81%) Visual Studio
3 8 (4.19%) Team Foundation Server
4 3 (1.57%) Ant
5 2 (1.05%) FindBugs
5 2 (1.05%) Checkstyle
5 2 (1.05%) NUnit
5 2 (1.05%) Xcode
5 2 (1.05%) JUnit
6 1 (0.52%) MSI
6 1 (0.52%) Maven
6 1 (0.52%) Jenkins
6 1 (0.52%) MSBuild
6 1 (0.52%) Fiddler
6 1 (0.52%) TeamCity
6 1 (0.52%) Git (software)
General
1 38 (19.90%) Finance
2 30 (15.71%) Retail
3 21 (10.99%) Marketing
4 18 (9.42%) Banking
5 8 (4.19%) Publishing
5 8 (4.19%) Financial Institution
6 6 (3.14%) Law
7 5 (2.62%) Legal
7 5 (2.62%) Telecoms
7 5 (2.62%) Retail Banking
8 4 (2.09%) Manufacturing
9 3 (1.57%) Investment Banking
10 2 (1.05%) Billing
10 2 (1.05%) Front Office
10 2 (1.05%) Electronics
11 1 (0.52%) Local Government
11 1 (0.52%) Dutch Language
11 1 (0.52%) German Language
Job Titles
1 44 (23.04%) Analyst
2 37 (19.37%) Developer
3 28 (14.66%) Business Analyst
3 28 (14.66%) Field Engineer
4 26 (13.61%) Consultant
5 19 (9.95%) Project Manager
6 17 (8.90%) Designer
7 16 (8.38%) Senior Developer
8 14 (7.33%) ITSM Consultant
8 14 (7.33%) Technical Developer
8 14 (7.33%) ServiceNow Consultant
8 14 (7.33%) ServiceNow Developer
8 14 (7.33%) Senior Consultant
8 14 (7.33%) Technical Consultant
8 14 (7.33%) Senior Technical Consultant
9 10 (5.24%) UX Designer
9 10 (5.24%) Support Engineer
10 9 (4.71%) Architect
10 9 (4.71%) Business Manager
11 8 (4.19%) Agile Business Analyst
Libraries, Frameworks & Software Standards
1 31 (16.23%) XML
2 28 (14.66%) HTML
3 27 (14.14%) CSS
4 25 (13.09%) Web Services
5 24 (12.57%) Ajax
6 20 (10.47%) .NET
7 14 (7.33%) SOAP
8 13 (6.81%) ASP.NET
8 13 (6.81%) COM
9 12 (6.28%) jQuery
9 12 (6.28%) Twitter Bootstrap
10 9 (4.71%) XHTML
10 9 (4.71%) XSD
10 9 (4.71%) XSLT
11 4 (2.09%) REST
12 3 (1.57%) WCF
13 2 (1.05%) WPF
13 2 (1.05%) WF
13 2 (1.05%) JSON
13 2 (1.05%) J2EE
Miscellaneous
1 34 (17.80%) User Experience
2 20 (10.47%) Analytical Skills
3 14 (7.33%) CMDB
4 12 (6.28%) Social Media
5 10 (5.24%) Clustering
6 9 (4.71%) W3C
6 9 (4.71%) Web 2.0
6 9 (4.71%) iPad
7 7 (3.66%) Private Cloud
8 6 (3.14%) Management Information System
9 4 (2.09%) Replication
10 3 (1.57%) Blog
10 3 (1.57%) Mobile App
10 3 (1.57%) Hedge funds
10 3 (1.57%) Visualisation
11 2 (1.05%) Data Centre
11 2 (1.05%) Credit Risk
11 2 (1.05%) PKI
11 2 (1.05%) IVR
11 2 (1.05%) DTV
Operating Systems
1 34 (17.80%) Windows
2 13 (6.81%) Windows 7
3 11 (5.76%) Windows 8
4 8 (4.19%) Windows Server 2003
5 5 (2.62%) Windows Server 2008
6 2 (1.05%) Android
6 2 (1.05%) Apple iOS
6 2 (1.05%) Linux
6 2 (1.05%) UNIX
7 1 (0.52%) Windows Server 2012
Processes & Methodologies
1 53 (27.75%) ITIL
2 46 (24.08%) Agile Software Development
3 41 (21.47%) Service Management
4 29 (15.18%) Stakeholder Management
5 25 (13.09%) Analytics
6 22 (11.52%) Business Analysis
6 22 (11.52%) Scrum
7 21 (10.99%) Project Management
8 20 (10.47%) CRM
9 16 (8.38%) E-Commerce
10 15 (7.85%) Use Case
11 14 (7.33%) IT Asset Management
11 14 (7.33%) ITIL V2
11 14 (7.33%) B2C
11 14 (7.33%) Disaster Recovery
11 14 (7.33%) ITSM
11 14 (7.33%) Technical Architecture
11 14 (7.33%) Content Management
12 13 (6.81%) Business Intelligence
13 12 (6.28%) Migration
Programming Languages
1 35 (18.32%) SQL
2 28 (14.66%) JavaScript
3 13 (6.81%) PowerShell
4 10 (5.24%) C#
5 9 (4.71%) VBScript
6 6 (3.14%) Python
6 6 (3.14%) VB.NET
7 5 (2.62%) Java
8 3 (1.57%) C++
9 2 (1.05%) F#
9 2 (1.05%) Ruby
9 2 (1.05%) Objective-C
9 2 (1.05%) C
9 2 (1.05%) Perl
9 2 (1.05%) PHP
9 2 (1.05%) VB
10 1 (0.52%) Shell Script
10 1 (0.52%) VBA
10 1 (0.52%) T-SQL
10 1 (0.52%) Go
Qualifications
1 58 (30.37%) Degree
2 29 (15.18%) Microsoft Certification
3 28 (14.66%) MCTS
3 28 (14.66%) MCITP
4 7 (3.66%) SC Cleared
4 7 (3.66%) Security Cleared
5 6 (3.14%) MCSE
6 1 (0.52%) CCNA
6 1 (0.52%) PMP
6 1 (0.52%) PMI Certification
6 1 (0.52%) Cisco Certification
6 1 (0.52%) HND
Quality Assurance & Compliance
1 8 (4.19%) Data Quality
2 7 (3.66%) QA
3 1 (0.52%) SLA
System Software
1 25 (13.09%) Active Directory
2 3 (1.57%) BitLocker
3 2 (1.05%) Microsoft App-V
4 1 (0.52%) VMware Infrastructure
4 1 (0.52%) vSphere
4 1 (0.52%) Hyper-V
Systems Management
1 14 (7.33%) HP UCMDB
2 7 (3.66%) SCCM
3 6 (3.14%) SCOM
3 6 (3.14%) SCSM
3 6 (3.14%) WMI
4 3 (1.57%) MOM
5 2 (1.05%) Forefront Identity Manager
6 1 (0.52%) Opscode Chef
6 1 (0.52%) SCVMM
6 1 (0.52%) Puppet
Vendors
1 45 (23.56%) Microsoft
2 14 (7.33%) ServiceNow
2 14 (7.33%) Adobe
2 14 (7.33%) Google
3 10 (5.24%) hybris
4 9 (4.71%) OpenText
4 9 (4.71%) RedDot
5 8 (4.19%) Lotus
5 8 (4.19%) Informatica
6 7 (3.66%) Novell
7 5 (2.62%) Citrix
7 5 (2.62%) HP
7 5 (2.62%) Capita
8 4 (2.09%) Becrypt
8 4 (2.09%) Oracle
9 3 (1.57%) Avaya
9 3 (1.57%) Cisco
9 3 (1.57%) Tealeaf
9 3 (1.57%) Sitecore
10 2 (1.05%) Atlassian
London
NFP Group Ltd
Rate: £430 - £470 per day + 3 month rolling
Posted: 7 days ago
London
Hays IT - Uk Posting account
Rate: £400.00 - £550.00 per day
Posted: 11 days ago