The table below looks at the statistics for Customer Engagement skills in IT contracts advertised for the England region. Included is a guide to the contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 29 September 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
29 Sep 2016
Same period 2015 Same period 2014
Customer Engagement
Rank 477 519 553
Rank change year-on-year
+42 +34
Contract jobs citing Customer Engagement 148 117 76
As % of all contract IT jobs located in England 0.30% 0.22% 0.14%
As % of the Processes & Methodologies category 0.36% 0.27% 0.19%
Number of daily rates quoted 72 62 44
Median daily rate £510 £400 £400
Median daily rate % change year-on-year
+27.50% -
90% offered a daily rate of more than £350 £252 £350
10% offered a daily rate of more than £600 £534 £547
UK excluding London median daily rate £450 £400 £400
% change year-on-year
+12.50% -
Number of hourly rates quoted 1 6 2
Median hourly rate £10.24 £59.50 £74.75
Median hourly rate % change year-on-year
-82.78% -20.40%
UK excluding London median hourly rate £10.24 £59.50 £12.00
% change year-on-year
-82.78% +395.83%
Customer Engagement
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the England region.

Processes & Methodologies Category
England
Contract IT job ads with a match in the
Processes & Methodologies category
41378 42813 40900
As % of all contract IT jobs located in England 83.41% 81.15% 77.51%
Number of daily rates quoted 27602 28419 26033
Median daily rate £450 £425 £413
Median daily rate % change year-on-year
+5.88% +3.03%
90% offered a daily rate of more than £300 £290 £275
10% offered a daily rate of more than £600 £600 £575
UK excluding London median daily rate £400 £400 £375
% change year-on-year
- +6.66%
Number of hourly rates quoted 1058 1189 1138
Median hourly rate £32.00 £32.50 £23.50
Median hourly rate % change year-on-year
-1.53% +38.29%
90% offered a hourly rate of more than £13.00 £13.00 £12.50
10% offered a hourly rate of more than £50.00 £48.23 £47.50
UK excluding London median hourly rate £32.66 £34.00 £26.00
% change year-on-year
-3.95% +30.76%

Customer Engagement
Jobs Demand Trend in England

The demand trend of contract jobs across the England region citing Customer Engagement as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in England

Customer Engagement
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement across the England region.

Customer Engagement Daily Rate Trend in England

Customer Engagement
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Customer Engagement across the England region over the 3 months to 29 September 2016.

Customer Engagement Daily Rate Histogram in England

Customer Engagement
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Engagement across the England region.

Customer Engagement Hourly Rate Trend in England

Customer Engagement
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Engagement within the England region over the 3 months to 29 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +27 75 £550 +27.16% 19
West Midlands -16 24 £425 +17.24% 5
South East +10 23 £378 -3.69% 11
North West +5 9 £450 +5.88% 6
South West +17 7 £450 +2.85% 2
East of England +9 5 £600 +50.00% 6
Yorkshire +13 2 £575 +7.47%
East Midlands -12 2 £625 +90.83%
Midlands - 1 £450 -
Customer Engagement
UK

Customer Engagement
Top 30 Related IT Skills in England

For the 6 months to 29 September 2016, IT contractor jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region with a requirement for Customer Engagement.

1 65 (24.44%) Finance
1 65 (24.44%) Degree
2 58 (21.80%) Agile Software Development
3 54 (20.30%) SQL
4 53 (19.92%) Presales
5 48 (18.05%) Java
6 44 (16.54%) Analytics
7 40 (15.04%) Scrum
8 37 (13.91%) Project Management
8 37 (13.91%) Microsoft
8 37 (13.91%) REST
9 35 (13.16%) HTML
9 35 (13.16%) XML
9 35 (13.16%) Analytical Skills
10 34 (12.78%) CSS
10 34 (12.78%) SOAP
10 34 (12.78%) Security Cleared
11 33 (12.41%) JavaScript
11 33 (12.41%) Adobe
11 33 (12.41%) Spring
12 32 (12.03%) Banking
12 32 (12.03%) ITIL
13 31 (11.65%) Hibernate
14 29 (10.90%) Marketing
14 29 (10.90%) User Stories
15 28 (10.53%) Java EE
15 28 (10.53%) SC Cleared
16 27 (10.15%) CRM
16 27 (10.15%) MVC
16 27 (10.15%) Retail

Customer Engagement
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 25 (9.40%) Adobe Experience Manager
1 25 (9.40%) JBoss
1 25 (9.40%) Tomcat
2 10 (3.76%) WebSphere
3 7 (2.63%) WebLogic
4 6 (2.26%) CMS
5 4 (1.50%) IIS
5 4 (1.50%) MS Exchange
5 4 (1.50%) Skype for Business
6 3 (1.13%) MQSeries
6 3 (1.13%) SAS
6 3 (1.13%) WebSphere Application Server
7 2 (0.75%) Apache
7 2 (0.75%) Apache Spark
7 2 (0.75%) Drupal
7 2 (0.75%) Exchange Server 2003
7 2 (0.75%) Exchange Server 2010
7 2 (0.75%) Office Communications Server
7 2 (0.75%) SharePoint
7 2 (0.75%) SharePoint 2013
Applications
1 26 (9.77%) MS Excel
2 21 (7.89%) MS Office
3 9 (3.38%) MS Project
3 9 (3.38%) MS Visio
4 3 (1.13%) MS PowerPoint
4 3 (1.13%) Photoshop
4 3 (1.13%) SPSS
5 2 (0.75%) Adobe After Effects
5 2 (0.75%) Adobe Illustrator
5 2 (0.75%) Adobe Premiere
6 1 (0.38%) Spreadsheet
Business Applications
1 7 (2.63%) Dynamics CRM
2 6 (2.26%) Oracle BPM
3 4 (1.50%) Sprinklr
3 4 (1.50%) WebTrends
4 3 (1.13%) Adobe Campaign
4 3 (1.13%) Radian6
5 1 (0.38%) nopCommerce
5 1 (0.38%) Remedy ITSM
5 1 (0.38%) SAP Oil and Gas
Cloud Services
1 24 (9.02%) Office 365
2 12 (4.51%) Microsoft Azure
3 6 (2.26%) Amazon AWS
4 4 (1.50%) Adobe Analytics
4 4 (1.50%) Cloud Computing
4 4 (1.50%) PaaS
5 2 (0.75%) Azure Active Directory
5 2 (0.75%) Google Analytics
5 2 (0.75%) OneDrive
5 2 (0.75%) Yammer
6 1 (0.38%) IBM Cloud
6 1 (0.38%) SaaS
6 1 (0.38%) Socialbakers
6 1 (0.38%) SoftLayer
Communications & Networking
1 15 (5.64%) WAN
2 14 (5.26%) LAN
3 13 (4.89%) MPLS
4 9 (3.38%) VoIP
5 8 (3.01%) Ethernet
5 8 (3.01%) FCAPS
5 8 (3.01%) VPN
6 7 (2.63%) DNS
7 5 (1.88%) Internet
7 5 (1.88%) Unified Communications
8 4 (1.50%) Firewall
8 4 (1.50%) Skype
8 4 (1.50%) TCP/IP
9 3 (1.13%) Cisco Nexus
9 3 (1.13%) DHCP
9 3 (1.13%) HTTP
9 3 (1.13%) Intranet
9 3 (1.13%) SAN
9 3 (1.13%) SSL
9 3 (1.13%) Wireless
Database & Business Intelligence
1 12 (4.51%) DB2
2 10 (3.76%) SQL Server
3 7 (2.63%) Relational Database
4 4 (1.50%) Big Data
4 4 (1.50%) Power BI
5 3 (1.13%) Hadoop
5 3 (1.13%) MongoDB
5 3 (1.13%) MySQL
5 3 (1.13%) RDBMS
6 2 (0.75%) Azure SQL Database
6 2 (0.75%) SQL Server Analysis Services
6 2 (0.75%) SQL Server Integration Services
6 2 (0.75%) SQL Server Reporting Services
7 1 (0.38%) Apache Hive
7 1 (0.38%) Data Mining
7 1 (0.38%) Data Warehouse
7 1 (0.38%) Microsoft Analysis Services
7 1 (0.38%) NoSQL
7 1 (0.38%) Redis
Development Applications
1 17 (6.39%) Eclipse
1 17 (6.39%) Gradle
1 17 (6.39%) IntelliJ
1 17 (6.39%) Maven
2 9 (3.38%) Git (software)
3 2 (0.75%) Mercurial
3 2 (0.75%) Visual Studio
4 1 (0.38%) JIRA
4 1 (0.38%) Rational DOORS
General
1 65 (24.44%) Finance
2 32 (12.03%) Banking
3 29 (10.90%) Marketing
4 27 (10.15%) Retail
5 16 (6.02%) Telecoms
6 9 (3.38%) Legal
7 5 (1.88%) Advertising
8 3 (1.13%) Billing
8 3 (1.13%) Publishing
8 3 (1.13%) Spanish Language
9 2 (0.75%) Investment Banking
9 2 (0.75%) Retail Banking
10 1 (0.38%) Back Office
10 1 (0.38%) Electronics
10 1 (0.38%) German Language
10 1 (0.38%) Law
10 1 (0.38%) Manufacturing
Job Titles
1 67 (25.19%) Architect
2 39 (14.66%) Developer
3 29 (10.90%) Analyst
3 29 (10.90%) Project Manager
4 24 (9.02%) Solutions Architect
5 21 (7.89%) Java Developer
6 18 (6.77%) Consultant
6 18 (6.77%) Lead Developer
6 18 (6.77%) Lead Java Developer
7 15 (5.64%) Network Architect
8 10 (3.76%) Business Analyst
9 9 (3.38%) Designer
10 8 (3.01%) Delivery Manager
10 8 (3.01%) Product Manager
10 8 (3.01%) Telecoms Architect
11 7 (2.63%) Cisco Architect
11 7 (2.63%) Cisco Network Architect
11 7 (2.63%) Field Engineer
11 7 (2.63%) Lead Architect
12 6 (2.26%) Change Manager
Libraries, Frameworks & Software Standards
1 37 (13.91%) REST
2 35 (13.16%) HTML
2 35 (13.16%) XML
3 34 (12.78%) CSS
3 34 (12.78%) SOAP
4 33 (12.41%) Spring
5 31 (11.65%) Hibernate
6 28 (10.53%) Java EE
7 25 (9.40%) Apache Felix
7 25 (9.40%) Apache Sling
7 25 (9.40%) JSP
7 25 (9.40%) JSR 170
7 25 (9.40%) JSTL
7 25 (9.40%) OSGi
7 25 (9.40%) Servlets
7 25 (9.40%) Spring MVC
7 25 (9.40%) XML-RPC
8 8 (3.01%) Middleware
9 7 (2.63%) Dojo
9 7 (2.63%) Web Services
Miscellaneous
1 35 (13.16%) Analytical Skills
2 25 (9.40%) Computer Science
3 24 (9.02%) Data Centre
4 20 (7.52%) Enterprise Software
5 11 (4.14%) User Experience
6 9 (3.38%) SWIFT
7 7 (2.63%) CMDB
8 6 (2.26%) Management Information System
9 5 (1.88%) Clustering
10 4 (1.50%) Cyberthreat
10 4 (1.50%) Performance Metrics
10 4 (1.50%) Public Cloud
10 4 (1.50%) Social Media
10 4 (1.50%) Visualisation
11 3 (1.13%) Fintech
11 3 (1.13%) Mathematics
11 3 (1.13%) Mobile App
11 3 (1.13%) Statistics
12 2 (0.75%) Data Protection Act
12 2 (0.75%) PKI
Operating Systems
1 14 (5.26%) Windows
2 6 (2.26%) Linux
3 5 (1.88%) Windows Server
4 3 (1.13%) Unix
5 1 (0.38%) AIX
5 1 (0.38%) Windows Server 2003
5 1 (0.38%) Windows Server 2012
Processes & Methodologies
1 58 (21.80%) Agile Software Development
2 53 (19.92%) Presales
3 44 (16.54%) Analytics
4 40 (15.04%) Scrum
5 37 (13.91%) Project Management
6 32 (12.03%) ITIL
7 29 (10.90%) User Stories
8 27 (10.15%) CRM
8 27 (10.15%) MVC
9 26 (9.77%) Service Management
10 24 (9.02%) Content Management
11 23 (8.65%) Stakeholder Management
12 20 (7.52%) Migration
13 19 (7.14%) Project Governance
14 17 (6.39%) Kanban
14 17 (6.39%) Software Engineering
15 16 (6.02%) Escalation Management
16 15 (5.64%) Service Delivery
17 14 (5.26%) Business Analysis
17 14 (5.26%) Configuration Management
Programming Languages
1 54 (20.30%) SQL
2 48 (18.05%) Java
3 33 (12.41%) JavaScript
4 14 (5.26%) C
5 8 (3.01%) C#
6 6 (2.26%) PHP
6 6 (2.26%) PowerShell
6 6 (2.26%) VBScript
7 5 (1.88%) Python
8 4 (1.50%) T-SQL
9 2 (0.75%) COBOL
9 2 (0.75%) VBA
10 1 (0.38%) C++
10 1 (0.38%) Perl
10 1 (0.38%) R
10 1 (0.38%) VB
10 1 (0.38%) VB6
Qualifications
1 65 (24.44%) Degree
2 34 (12.78%) Security Cleared
3 28 (10.53%) SC Cleared
4 7 (2.63%) MCITP
4 7 (2.63%) MCTS
4 7 (2.63%) Microsoft Certification
5 5 (1.88%) DV Cleared
6 4 (1.50%) MBA
7 3 (1.13%) CEH
7 3 (1.13%) Cisco Certification
7 3 (1.13%) CISM
7 3 (1.13%) CISSP
7 3 (1.13%) ITIL Certification
7 3 (1.13%) PMI Certification
7 3 (1.13%) PMP
7 3 (1.13%) SANS
8 2 (0.75%) CCDP
8 2 (0.75%) CCNA
8 2 (0.75%) CCNP
9 1 (0.38%) ISEB
Quality Assurance & Compliance
1 23 (8.65%) Data Quality
2 9 (3.38%) SEPA
3 8 (3.01%) SLA
4 4 (1.50%) Actionable Recommendations
4 4 (1.50%) ISO/IEC 27001
5 2 (0.75%) COBIT
5 2 (0.75%) QA
System Software
1 11 (4.14%) Active Directory
2 6 (2.26%) VMware Infrastructure
3 2 (0.75%) Firmware
3 2 (0.75%) Virtual Machines
3 2 (0.75%) vSphere
4 1 (0.38%) vCloud
4 1 (0.38%) VMware ESX
4 1 (0.38%) VMware ESXi
Systems Management
1 18 (6.77%) Microsoft Intune
2 5 (1.88%) WMI
3 4 (1.50%) SCOM
4 3 (1.13%) Microsoft Clustering
4 3 (1.13%) Systems Management Server (SMS)
5 2 (0.75%) Backup Exec
5 2 (0.75%) SCCM
6 1 (0.38%) CA Single Sign-On
6 1 (0.38%) EMC VPLEX
6 1 (0.38%) TeamSite
6 1 (0.38%) Tivoli NetView
Vendors
1 37 (13.91%) Microsoft
2 33 (12.41%) Adobe
3 18 (6.77%) Oracle
4 17 (6.39%) Cisco
5 15 (5.64%) IBM
6 13 (4.89%) BT
7 12 (4.51%) CA
7 12 (4.51%) ServiceNow
8 10 (3.76%) EMC
9 9 (3.38%) VMware
10 8 (3.01%) SevOne
11 7 (2.63%) Capita
11 7 (2.63%) Google
11 7 (2.63%) HP
11 7 (2.63%) TOWER Software
12 4 (1.50%) Remedy
13 3 (1.13%) Dell
13 3 (1.13%) Mitel
13 3 (1.13%) Salesforce.com
13 3 (1.13%) TIBCO
City, London
24 Seven
Rate: £300 - 400 per day
Posted: 2 hours ago
Dunstable, Bedfordshire
Poole and Partners
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Berkshire
Deerfoot IT Resources Ltd
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HAYS INFORMATION TECHNOLOGY
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Hydrogen Group
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