The table below looks at the statistics for Customer Engagement skills in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 1 September 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
1 Sep 2015
Same period 2014 Same period 2013
Customer Engagement
Rank 516 524 516
Rank change year-on-year
+8 -8
Contract jobs citing Customer Engagement 84 64 56
As % of all contract IT jobs located in England 0.16% 0.13% 0.12%
As % of the Processes & Methodologies category 0.20% 0.16% 0.15%
Number of daily rates quoted 48 31 30
Average daily rate
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of your Daily Rate
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£400 £425 £375
Average daily rate % change year-on-year
-5.88% +13.33%
90% offered a daily rate of more than £250 £350 £274
10% offered a daily rate of more than £550 £500 £500
UK excluding London average daily rate £363 £400 £383
% change year-on-year
-9.37% +4.57%
Number of hourly rates quoted 7 3 2
Average hourly rate £59.50 £12.00 £45.00
Average hourly rate % change year-on-year
+395.83% -73.33%
UK excluding London average hourly rate £59.50 £11.50 £45.00
% change year-on-year
+417.39% -74.44%
Customer Engagement
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the England region.

Processes & Methodologies Category
England
Contract IT job ads with a match in the
Processes & Methodologies category
42104 39098 36285
As % of all contract IT jobs located in England 78.15% 76.38% 75.40%
Number of daily rates quoted 27971 24690 22740
Average daily rate £425 £413 £410
Average daily rate % change year-on-year
+3.03% +0.60%
90% offered a daily rate of more than £293 £275 £275
10% offered a daily rate of more than £590 £575 £575
UK excluding London average daily rate £400 £375 £370
% change year-on-year
+6.66% +1.35%
Number of hourly rates quoted 1134 1102 1016
Average hourly rate £31.44 £23.00 £30.00
Average hourly rate % change year-on-year
+36.69% -23.33%
90% offered a hourly rate of more than £13.00 £12.50 £12.75
10% offered a hourly rate of more than £50.00 £46.50 £50.00
UK excluding London average hourly rate £32.52 £25.75 £30.50
% change year-on-year
+26.29% -15.57%

Customer Engagement
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Customer Engagement across the England region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in England

Customer Engagement
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement across the England region.

Customer Engagement Daily Rate Trend in England

Customer Engagement
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Customer Engagement across the England region over the 3 months to 1 September 2015.

Customer Engagement Daily Rate Histogram in England

Customer Engagement
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Engagement across the England region.

Customer Engagement Hourly Rate Trend in England

Customer Engagement
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Customer Engagement within the England region over the 3 months to 1 September 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +13 33 £448 +1.99% 15
South East -21 23 £384 -2.22% 9
North West -20 11 £333 -26.11% 3
West Midlands +12 7 £363 -19.44% 1
East Midlands -10 3 - -
East of England - 3 £525 -
South West -8 2 £400 -20.00% 3
North East - 2 £249 -
Yorkshire - 1 £535 -
Customer Engagement
UK

Customer Engagement
Top 30 Related IT Skills in England

For the 6 months to 1 September 2015, IT contractor jobs across the England region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement.

1 40 (24.10%) Agile Software Development
2 29 (17.47%) Finance
3 27 (16.27%) Stakeholder Management
4 25 (15.06%) Data Management
5 24 (14.46%) ITIL
5 24 (14.46%) Degree
6 23 (13.86%) User Experience
7 22 (13.25%) Marketing
8 21 (12.65%) Informatica
8 21 (12.65%) PowerCenter
8 21 (12.65%) Master Data Management
8 21 (12.65%) Data Quality
9 20 (12.05%) Retail
9 20 (12.05%) Microsoft
9 20 (12.05%) Project Management
10 17 (10.24%) Security Cleared
11 16 (9.64%) SC Cleared
11 16 (9.64%) Analytical Skills
11 16 (9.64%) Business Analysis
12 15 (9.04%) CRM
13 14 (8.43%) JavaScript
13 14 (8.43%) Service Management
14 13 (7.83%) HTML
14 13 (7.83%) CSS
15 12 (7.23%) SQL
15 12 (7.23%) E-Commerce
15 12 (7.23%) Analytics
16 11 (6.63%) MS Excel
17 10 (6.02%) Windows
17 10 (6.02%) Use Case

Customer Engagement
Top Related IT Skills in England by Category

For the 6 months to 1 September 2015, IT contractor jobs across the England region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 7 (4.22%) SharePoint
2 4 (2.41%) CMS
3 3 (1.81%) Umbraco
3 3 (1.81%) Sitecore CMS
3 3 (1.81%) Adobe Experience Manager
4 2 (1.20%) MS Exchange
5 1 (0.60%) BizTalk Server
5 1 (0.60%) IIS
Applications
1 11 (6.63%) MS Excel
2 6 (3.61%) MS Project
3 3 (1.81%) MS Office
3 3 (1.81%) MS Visio
3 3 (1.81%) MS PowerPoint
4 2 (1.20%) Photoshop
4 2 (1.20%) Adobe Illustrator
5 1 (0.60%) Adobe Creative Suite
Business Applications
1 4 (2.41%) Dynamics CRM
2 3 (1.81%) Tridion
3 2 (1.20%) WebTrends
3 2 (1.20%) Magento
3 2 (1.20%) Radian6
4 1 (0.60%) Optimost
4 1 (0.60%) JDE EnterpriseOne
Cloud Services
1 3 (1.81%) Microsoft Azure
2 2 (1.20%) Adobe Analytics
2 2 (1.20%) Office 365
2 2 (1.20%) Google Analytics
3 1 (0.60%) Google Cloud Platform
3 1 (0.60%) eCircle
Communications & Networking
1 8 (4.82%) SSL
2 7 (4.22%) LDAP
2 7 (4.22%) VPN
3 5 (3.01%) DNS
4 4 (2.41%) LAN
4 4 (2.41%) WAN
5 3 (1.81%) DHCP
5 3 (1.81%) Internet
5 3 (1.81%) Wireless
5 3 (1.81%) iBeacon
6 2 (1.20%) VoIP
6 2 (1.20%) SAN
7 1 (0.60%) Intranet
7 1 (0.60%) Firewall
7 1 (0.60%) Wi-Fi
7 1 (0.60%) Wireshark
7 1 (0.60%) Softswitch
7 1 (0.60%) HTTP
7 1 (0.60%) TCP/IP
7 1 (0.60%) HTTPS
Database & Business Intelligence
1 21 (12.65%) PowerCenter
2 5 (3.01%) Data Warehouse
3 3 (1.81%) SQL Server
3 3 (1.81%) MS Access
4 2 (1.20%) BusinessObjects
4 2 (1.20%) Big Data
4 2 (1.20%) Enterprise Data Warehouse
5 1 (0.60%) MySQL
5 1 (0.60%) BigQuery
5 1 (0.60%) SQL Server Reporting Services
5 1 (0.60%) QlikView
Development Applications
1 9 (5.42%) JIRA
2 3 (1.81%) Xcode
2 3 (1.81%) Axure RP
3 1 (0.60%) Fiddler
3 1 (0.60%) Visual Studio
3 1 (0.60%) Dreamweaver
General
1 29 (17.47%) Finance
2 22 (13.25%) Marketing
3 20 (12.05%) Retail
4 10 (6.02%) Banking
5 7 (4.22%) Financial Institution
6 5 (3.01%) Telecoms
7 4 (2.41%) Law
8 3 (1.81%) Manufacturing
9 2 (1.20%) Advertising
9 2 (1.20%) Games
9 2 (1.20%) Back Office
10 1 (0.60%) Legal
10 1 (0.60%) Publishing
10 1 (0.60%) Investment Banking
10 1 (0.60%) Local Government
10 1 (0.60%) Retail Banking
Job Titles
1 36 (21.69%) Developer
2 31 (18.67%) Analyst
3 25 (15.06%) Project Manager
4 22 (13.25%) Consultant
5 21 (12.65%) Informatica Developer
6 19 (11.45%) Business Analyst
7 18 (10.84%) Architect
8 16 (9.64%) Designer
9 11 (6.63%) Solutions Architect
10 10 (6.02%) Senior Developer
11 8 (4.82%) Business Manager
12 7 (4.22%) Relationships Manager
12 7 (4.22%) Senior Technical Consultant
12 7 (4.22%) ITSM Consultant
12 7 (4.22%) Senior Consultant
12 7 (4.22%) Junior
12 7 (4.22%) Technical Consultant
12 7 (4.22%) Agile Business Analyst
12 7 (4.22%) Technical Developer
12 7 (4.22%) ServiceNow Consultant
Libraries, Frameworks & Software Standards
1 13 (7.83%) HTML
1 13 (7.83%) CSS
2 8 (4.82%) Ajax
3 7 (4.22%) SOAP
3 7 (4.22%) Web Services
3 7 (4.22%) XML
3 7 (4.22%) COM
4 4 (2.41%) .NET
5 3 (1.81%) J2ME
5 3 (1.81%) jQuery
5 3 (1.81%) Twitter Bootstrap
6 2 (1.20%) REST
7 1 (0.60%) Windows Identity Foundation
7 1 (0.60%) FastCGI
7 1 (0.60%) WCF
7 1 (0.60%) Silverlight
7 1 (0.60%) LINQ
7 1 (0.60%) ADO
7 1 (0.60%) ADO.NET
7 1 (0.60%) ASP.NET
Miscellaneous
1 23 (13.86%) User Experience
2 16 (9.64%) Analytical Skills
3 8 (4.82%) Social Media
4 7 (4.22%) CMDB
5 6 (3.61%) iPad
6 5 (3.01%) Hedge funds
6 5 (3.01%) Mobile App
7 4 (2.41%) Visualisation
8 3 (1.81%) Data Centre
9 2 (1.20%) Performance Metrics
9 2 (1.20%) Credit Risk
9 2 (1.20%) Digital Media
9 2 (1.20%) Client/Server
9 2 (1.20%) Management Information System
9 2 (1.20%) Replication
10 1 (0.60%) E-Learning
10 1 (0.60%) IVR
10 1 (0.60%) Freedom of Information
10 1 (0.60%) Graphic Design
10 1 (0.60%) Data Protection Act
Operating Systems
1 10 (6.02%) Windows
2 8 (4.82%) UNIX
3 6 (3.61%) Windows 7
4 4 (2.41%) Apple iOS
5 3 (1.81%) Linux
5 3 (1.81%) Windows Server 2003
5 3 (1.81%) Android
6 1 (0.60%) Windows Server 2008
6 1 (0.60%) Windows 8
Processes & Methodologies
1 40 (24.10%) Agile Software Development
2 27 (16.27%) Stakeholder Management
3 25 (15.06%) Data Management
4 24 (14.46%) ITIL
5 21 (12.65%) Master Data Management
6 20 (12.05%) Project Management
7 16 (9.64%) Business Analysis
8 15 (9.04%) CRM
9 14 (8.43%) Service Management
10 12 (7.23%) E-Commerce
10 12 (7.23%) Analytics
11 10 (6.02%) Scrum
11 10 (6.02%) Use Case
12 9 (5.42%) Migration
12 9 (5.42%) TOGAF
12 9 (5.42%) B2C
13 8 (4.82%) Business Process Mapping
14 7 (4.22%) IT Asset Management
14 7 (4.22%) ITIL V2
14 7 (4.22%) Configuration Management
Programming Languages
1 14 (8.43%) JavaScript
2 12 (7.23%) SQL
3 3 (1.81%) Python
3 3 (1.81%) Objective-C
4 1 (0.60%) Ruby
4 1 (0.60%) PHP
4 1 (0.60%) T-SQL
4 1 (0.60%) VB.NET
4 1 (0.60%) VBA
4 1 (0.60%) C
4 1 (0.60%) C#
4 1 (0.60%) C++
4 1 (0.60%) Java
Qualifications
1 24 (14.46%) Degree
2 17 (10.24%) Security Cleared
3 16 (9.64%) SC Cleared
4 5 (3.01%) Microsoft Certification
5 4 (2.41%) MCTS
5 4 (2.41%) MCITP
5 4 (2.41%) PMP
5 4 (2.41%) PMI Certification
6 3 (1.81%) Cisco Certification
7 2 (1.20%) CCNA
8 1 (0.60%) MCSE
8 1 (0.60%) MCSA
8 1 (0.60%) CCNP
8 1 (0.60%) Network+ Certification
8 1 (0.60%) VMware Certified Professional (VCP)
8 1 (0.60%) ACSA
8 1 (0.60%) PRINCE2 Certification
8 1 (0.60%) A+ Certification
8 1 (0.60%) CCENT
Quality Assurance & Compliance
1 21 (12.65%) Data Quality
2 4 (2.41%) QA
3 3 (1.81%) SLA
System Software
1 4 (2.41%) Active Directory
2 2 (1.20%) VMware Infrastructure
3 1 (0.60%) Hyper-V
3 1 (0.60%) XenDesktop
3 1 (0.60%) VMware ESXi
Systems Management
1 7 (4.22%) HP UCMDB
2 1 (0.60%) Forefront Identity Manager
2 1 (0.60%) Norton AntiVirus
2 1 (0.60%) Backup Exec
2 1 (0.60%) HP Quality Center
Vendors
1 21 (12.65%) Informatica
2 20 (12.05%) Microsoft
3 9 (5.42%) Oracle
4 7 (4.22%) ServiceNow
5 6 (3.61%) Adobe
6 5 (3.01%) hybris
7 4 (2.41%) Sitecore
7 4 (2.41%) HP
8 3 (1.81%) Cisco
8 3 (1.81%) Becrypt
8 3 (1.81%) ATG
8 3 (1.81%) VMware
8 3 (1.81%) Google
9 2 (1.20%) Coremetrics
9 2 (1.20%) Nimsoft
9 2 (1.20%) Demandware
9 2 (1.20%) SAP
9 2 (1.20%) Citrix
9 2 (1.20%) CA
9 2 (1.20%) CheckPoint
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