The table below looks at the statistics for Customer Engagement skills in IT contracts advertised for the England region. Included is a guide to the contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 27 July 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
27 Jul 2016
Same period 2015 Same period 2014
Customer Engagement
Rank 482 515 512
Rank change year-on-year
+33 -3
Contract jobs citing Customer Engagement 147 100 79
As % of all contract IT jobs located in England 0.29% 0.19% 0.16%
As % of the Processes & Methodologies category 0.35% 0.24% 0.21%
Number of daily rates quoted 90 69 29
Median daily rate £475 £400 £400
Median daily rate % change year-on-year
+18.75% -
90% offered a daily rate of more than £330 £285 £336
10% offered a daily rate of more than £625 £480 £484
UK excluding London median daily rate £425 £353 £361
% change year-on-year
+20.56% -2.42%
Number of hourly rates quoted 0 3 2
Median hourly rate - £59.50 £74.25
Median hourly rate % change year-on-year
- -19.86%
UK excluding London median hourly rate - £59.50 £11.00
% change year-on-year
- +440.90%
Customer Engagement
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the England region.

Processes & Methodologies Category
England
Contract IT job ads with a match in the
Processes & Methodologies category
41433 41340 38406
As % of all contract IT jobs located in England 83.05% 79.98% 78.92%
Number of daily rates quoted 27617 27390 24287
Median daily rate £448 £420 £403
Median daily rate % change year-on-year
+6.54% +4.34%
90% offered a daily rate of more than £300 £288 £275
10% offered a daily rate of more than £600 £575 £575
UK excluding London median daily rate £400 £388 £375
% change year-on-year
+3.22% +3.33%
Number of hourly rates quoted 956 1081 1104
Median hourly rate £28.50 £27.50 £25.00
Median hourly rate % change year-on-year
+3.63% +10.00%
90% offered a hourly rate of more than £13.00 £12.50 £13.00
10% offered a hourly rate of more than £51.50 £52.19 £45.00
UK excluding London median hourly rate £30.00 £30.00 £26.98
% change year-on-year
- +11.21%

Customer Engagement
Jobs Demand Trend in England

The demand trend of contract jobs across the England region citing Customer Engagement as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in England

Customer Engagement
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement across the England region.

Customer Engagement Daily Rate Trend in England

Customer Engagement
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Customer Engagement across the England region over the 3 months to 27 July 2016.

Customer Engagement Daily Rate Histogram in England

Customer Engagement
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Engagement across the England region.

Customer Engagement Hourly Rate Trend in England

Customer Engagement
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Engagement within the England region over the 3 months to 27 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +35 74 £550 +37.50% 24
South East +1 30 £450 +27.65% 9
West Midlands -24 14 £438 +59.09% 9
North West -2 11 £350 +9.80% 3
South West +5 7 £450 +8.43% 4
East of England +17 4 £600 +33.33%
Yorkshire - 3 £575 -
North East -45 2 £325 +30.81% 1
East Midlands -4 1 £625 - 1
Midlands - 1 £450 -
Customer Engagement
UK

Customer Engagement
Top 30 Related IT Skills in England

For the 6 months to 27 July 2016, IT contractor jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region with a requirement for Customer Engagement.

1 72 (27.07%) Finance
2 69 (25.94%) Degree
3 57 (21.43%) Microsoft
4 51 (19.17%) ITIL
5 49 (18.42%) Presales
6 46 (17.29%) Agile Software Development
7 41 (15.41%) Service Management
7 41 (15.41%) SQL
8 37 (13.91%) Windows
9 34 (12.78%) Project Management
10 33 (12.41%) Java
11 30 (11.28%) Active Directory
11 30 (11.28%) Security Cleared
12 29 (10.90%) Scrum
13 27 (10.15%) Microsoft Azure
13 27 (10.15%) Analytical Skills
14 26 (9.77%) MS Excel
15 24 (9.02%) Stakeholder Management
15 24 (9.02%) JavaScript
15 24 (9.02%) SC Cleared
15 24 (9.02%) Windows Server
16 23 (8.65%) Data Centre
16 23 (8.65%) REST
16 23 (8.65%) MCTS
16 23 (8.65%) MCITP
16 23 (8.65%) HTML
16 23 (8.65%) XML
16 23 (8.65%) Microsoft Certification
16 23 (8.65%) Migration
16 23 (8.65%) VMware

Customer Engagement
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (5.26%) Adobe Experience Manager
1 14 (5.26%) JBoss
1 14 (5.26%) Tomcat
2 11 (4.14%) IIS
3 7 (2.63%) WebLogic
3 7 (2.63%) WebSphere
4 5 (1.88%) CMS
5 4 (1.50%) MS Exchange
5 4 (1.50%) SharePoint
6 3 (1.13%) MQSeries
6 3 (1.13%) Skype for Business
6 3 (1.13%) WebSphere Application Server
7 2 (0.75%) Apache
7 2 (0.75%) Drupal
7 2 (0.75%) Office Communications Server
7 2 (0.75%) SharePoint 2013
8 1 (0.38%) Apache Spark
8 1 (0.38%) OpenStack
8 1 (0.38%) SAS
8 1 (0.38%) SharePoint Server
Applications
1 26 (9.77%) MS Excel
2 14 (5.26%) MS Office
3 8 (3.01%) MS Project
4 7 (2.63%) MS Visio
5 6 (2.26%) Photoshop
6 4 (1.50%) Adobe Illustrator
7 2 (0.75%) Adobe After Effects
7 2 (0.75%) Adobe Premiere
7 2 (0.75%) MS PowerPoint
8 1 (0.38%) SPSS
Business Applications
1 4 (1.50%) Oracle BPM
2 2 (0.75%) Radian6
2 2 (0.75%) Remedy ITSM
2 2 (0.75%) WebTrends
3 1 (0.38%) Dynamics CRM
3 1 (0.38%) nopCommerce
3 1 (0.38%) SAP CRM
3 1 (0.38%) SAP Oil and Gas
3 1 (0.38%) SAP SD
3 1 (0.38%) Sprinklr
Cloud Services
1 27 (10.15%) Microsoft Azure
2 21 (7.89%) Office 365
3 6 (2.26%) Amazon AWS
4 4 (1.50%) Cloud Computing
5 3 (1.13%) SaaS
6 2 (0.75%) Adobe Analytics
6 2 (0.75%) Azure Active Directory
6 2 (0.75%) IaaS
6 2 (0.75%) PaaS
6 2 (0.75%) Yammer
7 1 (0.38%) Socialbakers
7 1 (0.38%) SoftLayer
Communications & Networking
1 21 (7.89%) DNS
2 18 (6.77%) WAN
3 16 (6.02%) LAN
3 16 (6.02%) MPLS
3 16 (6.02%) VPN
4 9 (3.38%) Cisco Nexus
4 9 (3.38%) DHCP
5 8 (3.01%) OSPF
5 8 (3.01%) VoIP
6 7 (2.63%) BGP
6 7 (2.63%) SSL
7 6 (2.26%) Firewall
7 6 (2.26%) Internet
7 6 (2.26%) TCP/IP
7 6 (2.26%) Wireless
8 4 (1.50%) Intranet
8 4 (1.50%) IPsec
8 4 (1.50%) Unified Communications
9 3 (1.13%) Network Security
9 3 (1.13%) WiMAX
Database & Business Intelligence
1 11 (4.14%) SQL Server
2 9 (3.38%) DB2
3 6 (2.26%) Big Data
3 6 (2.26%) Power BI
4 5 (1.88%) Azure SQL Database
4 5 (1.88%) Relational Database
4 5 (1.88%) SQL Server Analysis Services
4 5 (1.88%) SQL Server Integration Services
4 5 (1.88%) SQL Server Reporting Services
5 4 (1.50%) Data Warehouse
5 4 (1.50%) Hadoop
6 3 (1.13%) Microsoft Analysis Services
6 3 (1.13%) MongoDB
6 3 (1.13%) NoSQL
7 2 (0.75%) PowerCenter
8 1 (0.38%) Data Mining
8 1 (0.38%) Electronic Patient Records
8 1 (0.38%) IDOL
8 1 (0.38%) Redis
Development Applications
1 9 (3.38%) Eclipse
1 9 (3.38%) Gradle
1 9 (3.38%) IntelliJ
1 9 (3.38%) Maven
2 7 (2.63%) Git (software)
3 5 (1.88%) Visual Studio
4 3 (1.13%) Fiddler
5 2 (0.75%) Mercurial
6 1 (0.38%) Rational DOORS
General
1 72 (27.07%) Finance
2 22 (8.27%) Banking
3 19 (7.14%) Telecoms
4 15 (5.64%) Marketing
4 15 (5.64%) Retail
5 5 (1.88%) Legal
6 2 (0.75%) French Language
6 2 (0.75%) Investment Banking
6 2 (0.75%) Retail Banking
7 1 (0.38%) Billing
7 1 (0.38%) Electronics
7 1 (0.38%) German Language
7 1 (0.38%) Law
7 1 (0.38%) Manufacturing
7 1 (0.38%) Pharmaceutical
Job Titles
1 53 (19.92%) Architect
2 38 (14.29%) Consultant
3 28 (10.53%) Analyst
4 27 (10.15%) Developer
5 25 (9.40%) Project Manager
6 23 (8.65%) Solutions Architect
7 21 (7.89%) Field Engineer
8 16 (6.02%) Java Developer
9 15 (5.64%) Infrastructure Analyst
10 14 (5.26%) Lead Developer
10 14 (5.26%) Lead Java Developer
11 13 (4.89%) Wintel Analyst
12 11 (4.14%) Delivery Manager
12 11 (4.14%) Designer
13 10 (3.76%) Service Architect
14 9 (3.38%) Product Manager
15 8 (3.01%) Technical Consultant
16 7 (2.63%) Digital Product Manager
16 7 (2.63%) Network Consultant
16 7 (2.63%) Presales Consultant
Libraries, Frameworks & Software Standards
1 23 (8.65%) HTML
1 23 (8.65%) REST
1 23 (8.65%) XML
2 21 (7.89%) CSS
3 20 (7.52%) SOAP
3 20 (7.52%) Spring
4 18 (6.77%) Hibernate
5 17 (6.39%) Java EE
6 14 (5.26%) Apache Felix
6 14 (5.26%) Apache Sling
6 14 (5.26%) JSP
6 14 (5.26%) JSR 170
6 14 (5.26%) JSTL
6 14 (5.26%) OSGi
6 14 (5.26%) Servlets
6 14 (5.26%) Spring MVC
6 14 (5.26%) XML-RPC
7 13 (4.89%) .NET
8 7 (2.63%) Middleware
8 7 (2.63%) Web Services
Miscellaneous
1 27 (10.15%) Analytical Skills
2 23 (8.65%) Data Centre
3 16 (6.02%) Computer Science
4 14 (5.26%) Enterprise Software
5 12 (4.51%) User Experience
6 9 (3.38%) Clustering
6 9 (3.38%) SWIFT
7 7 (2.63%) Management Information System
8 4 (1.50%) Cyberthreat
8 4 (1.50%) Performance Metrics
9 3 (1.13%) Client/Server
9 3 (1.13%) CMDB
9 3 (1.13%) e-Learning
9 3 (1.13%) Fintech
9 3 (1.13%) Mobile App
9 3 (1.13%) Public Cloud
9 3 (1.13%) Visualisation
10 2 (0.75%) Data Protection Act
10 2 (0.75%) Freedom of Information
10 2 (0.75%) PKI
Operating Systems
1 37 (13.91%) Windows
2 24 (9.02%) Windows Server
3 15 (5.64%) Windows Server 2003
3 15 (5.64%) Windows Server 2012
4 6 (2.26%) Linux
5 5 (1.88%) Unix
6 1 (0.38%) Apple iOS
Processes & Methodologies
1 51 (19.17%) ITIL
2 49 (18.42%) Presales
3 46 (17.29%) Agile Software Development
4 41 (15.41%) Service Management
5 34 (12.78%) Project Management
6 29 (10.90%) Scrum
7 24 (9.02%) Stakeholder Management
8 23 (8.65%) Migration
9 22 (8.27%) Analytics
10 19 (7.14%) MVC
11 17 (6.39%) Service Delivery
11 17 (6.39%) User Stories
12 15 (5.64%) Kanban
12 15 (5.64%) Server Building
13 13 (4.89%) Content Management
13 13 (4.89%) Escalation Management
13 13 (4.89%) Software Engineering
14 12 (4.51%) PRINCE2
14 12 (4.51%) Project Governance
15 11 (4.14%) Business Intelligence
Programming Languages
1 41 (15.41%) SQL
2 33 (12.41%) Java
3 24 (9.02%) JavaScript
4 10 (3.76%) T-SQL
5 9 (3.38%) C
5 9 (3.38%) PowerShell
6 8 (3.01%) C#
7 6 (2.26%) PHP
7 6 (2.26%) VBScript
8 5 (1.88%) Python
9 3 (1.13%) Ruby
10 2 (0.75%) COBOL
11 1 (0.38%) C++
11 1 (0.38%) Perl
11 1 (0.38%) R
11 1 (0.38%) VB
11 1 (0.38%) VB6
11 1 (0.38%) VBA
Qualifications
1 69 (25.94%) Degree
2 30 (11.28%) Security Cleared
3 24 (9.02%) SC Cleared
4 23 (8.65%) MCITP
4 23 (8.65%) MCTS
4 23 (8.65%) Microsoft Certification
5 10 (3.76%) Cisco Certification
6 8 (3.01%) CCNP
7 6 (2.26%) MBA
8 5 (1.88%) CISM
8 5 (1.88%) CISSP
8 5 (1.88%) ITIL Certification
8 5 (1.88%) PMI Certification
8 5 (1.88%) PMP
9 4 (1.50%) DV Cleared
10 3 (1.13%) CEH
10 3 (1.13%) SANS
11 2 (0.75%) CISA
11 2 (0.75%) CLAS
11 2 (0.75%) Postgraduate
Quality Assurance & Compliance
1 20 (7.52%) Data Quality
2 9 (3.38%) SEPA
3 8 (3.01%) SLA
4 6 (2.26%) ISO/IEC 27001
5 3 (1.13%) Actionable Recommendations
6 2 (0.75%) COBIT
6 2 (0.75%) ISO 9001
6 2 (0.75%) PCI DSS
7 1 (0.38%) Disclosure Scotland
7 1 (0.38%) HL7
7 1 (0.38%) QA
System Software
1 30 (11.28%) Active Directory
2 6 (2.26%) VMware Infrastructure
3 5 (1.88%) Virtual Machines
4 4 (1.50%) Hyper-V
5 3 (1.13%) Terminal Server
5 3 (1.13%) UAG
6 2 (0.75%) BitLocker
6 2 (0.75%) VMware ESX
7 1 (0.38%) vCloud
7 1 (0.38%) VMware ESXi
7 1 (0.38%) XenApp
7 1 (0.38%) XenDesktop
Systems Management
1 16 (6.02%) Microsoft Intune
2 5 (1.88%) Microsoft Clustering
2 5 (1.88%) WMI
3 4 (1.50%) SCCM
3 4 (1.50%) SCOM
3 4 (1.50%) SCVMM
3 4 (1.50%) WSUS
4 2 (0.75%) Systems Management Server (SMS)
5 1 (0.38%) EMC VPLEX
5 1 (0.38%) Forefront Identity Manager
5 1 (0.38%) RSA Security Analytics
Vendors
1 57 (21.43%) Microsoft
2 23 (8.65%) VMware
3 22 (8.27%) Cisco
4 17 (6.39%) Adobe
5 14 (5.26%) Oracle
6 8 (3.01%) IBM
7 7 (2.63%) HP
7 7 (2.63%) ServiceNow
8 6 (2.26%) CA
9 5 (1.88%) Citrix
9 5 (1.88%) Remedy
10 4 (1.50%) EMC
10 4 (1.50%) Juniper
11 3 (1.13%) BT
11 3 (1.13%) Google
11 3 (1.13%) Nimsoft
11 3 (1.13%) SAP
11 3 (1.13%) TIBCO
12 2 (0.75%) Aruba
12 2 (0.75%) Coremetrics
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