The statistics below represent IT contracts advertised across the North West region that had Service Desk Analyst featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 26 February 2017 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
26 Feb 2017
Same period 2016 Same period 2015
Service Desk Analyst
England / North West
Rank 107 119 105
Rank change year-on-year
+12 -14
Contract jobs requiring a Service Desk Analyst 30 34 47
As % of all contract IT jobs located in the North West 1.16% 0.89% 1.38%
As % of the Job Titles category 1.22% 0.94% 1.46%
Number of daily rates quoted 20 9 15
Median daily rate £121 £115 £120
Median daily rate % change year-on-year
+5.43% -4.16%
90% offered a daily rate of more than £100 £102 £110
10% offered a daily rate of more than £146 £185 £169
UK excluding London median daily rate £125 £130 £125
% change year-on-year
-3.84% +4.00%
Number of hourly rates quoted 8 13 23
Median hourly rate £13.00 £14.00 £13.00
Median hourly rate % change year-on-year
-7.14% +7.69%
90% offered a hourly rate of more than £11.00 £10.36 £10.00
10% offered a hourly rate of more than £14.25 £14.00 £15.40
UK excluding London median hourly rate £12.00 £13.00 £12.40
% change year-on-year
-7.69% +4.83%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
North West
Contract IT job ads with a match in the
Job Titles category
2459 3632 3220
As % of all contract IT jobs located in the North West 94.80% 94.95% 94.26%
Number of daily rates quoted 1545 2157 1741
Median daily rate £375 £381 £375
Median daily rate % change year-on-year
-1.44% +1.46%
90% offered a daily rate of more than £220 £250 £250
10% offered a daily rate of more than £550 £525 £500
UK excluding London median daily rate £400 £375 £375
% change year-on-year
+6.66% -
Number of hourly rates quoted 141 195 203
Median hourly rate £17.50 £29.00 £19.00
Median hourly rate % change year-on-year
-39.65% +52.63%
90% offered a hourly rate of more than £11.00 £13.00 £11.00
10% offered a hourly rate of more than £50.00 £48.00 £49.50
UK excluding London median hourly rate £17.50 £18.00 £17.22
% change year-on-year
-2.77% +4.52%

Service Desk Analyst
Jobs Demand Trend in the North West

The demand trend of IT contracts across the North West region that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in the North West

Service Desk Analyst
Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the North West region.

Service Desk Analyst Daily Rate Trend in the North West

Service Desk Analyst
Hourly Rate Trend in the North West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the North West region.

Service Desk Analyst Hourly Rate Trend in the North West

Service Desk Analyst
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the North West region over the 3 months to 26 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +3 11 £119 +10.46% 4
Cheshire +31 9 £130 -25.71% 2
Merseyside +2 5 £95 -
Lancashire +14 2 £150 +5.26%
Cumbria - 1 - -
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Related IT Skills in the North West

For the 6 months to 26 February 2017, Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the North West region featuring Service Desk Analyst in the job title.

1 29 (46.03%) Windows
2 25 (39.68%) ITIL
3 24 (38.10%) Active Directory
4 23 (36.51%) Microsoft
5 22 (34.92%) Incident Management
6 20 (31.75%) Service Management
6 20 (31.75%) MS Office
7 17 (26.98%) Analytical Skills
8 16 (25.40%) Problem Management
8 16 (25.40%) Change Management
9 12 (19.05%) IBM Notes
9 12 (19.05%) Citrix
9 12 (19.05%) Lotus
10 11 (17.46%) Systems Management Server (SMS)
10 11 (17.46%) Windows 7
10 11 (17.46%) Trend Analysis
11 10 (15.87%) MCP
12 9 (14.29%) French Language
12 9 (14.29%) German Language
12 9 (14.29%) Security Cleared
13 8 (12.70%) Windows XP
13 8 (12.70%) MS Excel
14 7 (11.11%) Portuguese Language
14 7 (11.11%) Russian Language
14 7 (11.11%) Spanish Language
14 7 (11.11%) Computer Science
14 7 (11.11%) iPhone
15 6 (9.52%) Windows 8
15 6 (9.52%) Dutch Language
15 6 (9.52%) Italian Language

Service Desk Analyst Skill Set
Top Related IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (19.05%) IBM Notes
2 5 (7.94%) MS Exchange
3 4 (6.35%) Exchange Server 2010
Applications
1 20 (31.75%) MS Office
2 8 (12.70%) MS Excel
Business Applications
1 1 (1.59%) Remedy ITSM
1 1 (1.59%) Visualfiles
Cloud Services
1 2 (3.17%) Office 365
Communications & Networking
1 3 (4.76%) Firewall
2 2 (3.17%) VPN
3 1 (1.59%) DHCP
3 1 (1.59%) DNS
3 1 (1.59%) LAN
3 1 (1.59%) WAN
General
1 9 (14.29%) French Language
1 9 (14.29%) German Language
2 7 (11.11%) Portuguese Language
2 7 (11.11%) Russian Language
2 7 (11.11%) Spanish Language
3 6 (9.52%) Dutch Language
3 6 (9.52%) Italian Language
4 3 (4.76%) Manufacturing
4 3 (4.76%) Pharmaceutical
5 2 (3.17%) Finance
5 2 (3.17%) Law
6 1 (1.59%) Legal
Miscellaneous
1 17 (26.98%) Analytical Skills
2 7 (11.11%) Computer Science
2 7 (11.11%) iPhone
3 5 (7.94%) Blackberry
4 3 (4.76%) Enterprise Software
4 3 (4.76%) Life Science
4 3 (4.76%) NHS
4 3 (4.76%) Video Conferencing
5 2 (3.17%) Management Information System
6 1 (1.59%) Reinsurance
Operating Systems
1 29 (46.03%) Windows
2 11 (17.46%) Windows 7
3 8 (12.70%) Windows XP
4 6 (9.52%) Windows 8
5 4 (6.35%) Windows 10
5 4 (6.35%) Windows Server
5 4 (6.35%) Windows Server 2008
5 4 (6.35%) Windows Server 2012
6 2 (3.17%) Windows Vista
Processes & Methodologies
1 25 (39.68%) ITIL
2 22 (34.92%) Incident Management
3 20 (31.75%) Service Management
4 16 (25.40%) Change Management
4 16 (25.40%) Problem Management
5 11 (17.46%) Trend Analysis
6 5 (7.94%) Email Management
7 4 (6.35%) Infrastructure Management
8 3 (4.76%) CRM
8 3 (4.76%) Time Management
9 2 (3.17%) Business Intelligence
9 2 (3.17%) Document Management
9 2 (3.17%) ITIL V3
9 2 (3.17%) Knowledge Management
10 1 (1.59%) Case Management
10 1 (1.59%) Cybersecurity
10 1 (1.59%) ITSM
10 1 (1.59%) Service Delivery
Qualifications
1 10 (15.87%) MCP
2 9 (14.29%) Security Cleared
3 3 (4.76%) BPSS Clearance
3 3 (4.76%) MCSA
3 3 (4.76%) MCSE
3 3 (4.76%) Microsoft Certification
3 3 (4.76%) SC Cleared
4 2 (3.17%) ITIL Certification
Quality Assurance & Compliance
1 6 (9.52%) SLA
System Software
1 24 (38.10%) Active Directory
2 3 (4.76%) VMware Infrastructure
Systems Management
1 11 (17.46%) Systems Management Server (SMS)
2 1 (1.59%) SCCM
Vendors
1 23 (36.51%) Microsoft
2 12 (19.05%) Citrix
2 12 (19.05%) Lotus
3 5 (7.94%) VMware
4 3 (4.76%) Cisco
4 3 (4.76%) HP
4 3 (4.76%) Polycom
4 3 (4.76%) SAP
5 1 (1.59%) Apple
5 1 (1.59%) BMC
5 1 (1.59%) Remedy