The first table below looks at the demand for the Service Desk Analyst role in IT contracts advertised for the North West region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the North West region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 90 102 125
Rank change year-on-year
+12 +23
Contract jobs requiring a Service Desk Analyst 47 18 11
As % of all contract IT jobs located in the North West 1.48% 0.75% 0.36%
As % of the Job Titles category 1.61% 0.80% 0.39%
Number of daily rates quoted 14 2 2
Average daily rate £110 £133 £143
Average daily rate % change year-on-year
-16.98% -7.01%
90% offered a daily rate of more than £78 £127 £117
10% offered a daily rate of more than £120 £139 £169
UK excluding London average daily rate £110 £103 £120
% change year-on-year
+7.31% -14.58%
Number of hourly rates quoted 22 10 8
Average hourly rate £13.50 £12.00 £13.75
Average hourly rate % change year-on-year
+12.50% -12.72%
90% offered a hourly rate of more than £11.61 £10.85 £11.70
10% offered a hourly rate of more than £15.45 £16.15 £42.05
UK excluding London average hourly rate £13.58 £12.00 £13.00
% change year-on-year
+13.18% -7.69%
Job Titles Category
North West
Contract IT job ads with a match in the
Job Titles category
2915 2248 2813
As % of all contract IT jobs located in the North West 91.87% 93.36% 91.93%
Number of daily rates quoted 1541 1068 1362
Average daily rate £350 £330 £325
Average daily rate % change year-on-year
+6.06% +1.53%
90% offered a daily rate of more than £210 £220 £205
10% offered a daily rate of more than £500 £480 £475
UK excluding London average daily rate £350 £350 £350
% change year-on-year
+0.14% -0.14%
Number of hourly rates quoted 206 183 187
Average hourly rate £17.50 £18.00 £19.00
Average hourly rate % change year-on-year
-2.77% -5.26%
90% offered a hourly rate of more than £11.69 £11.00 £11.37
10% offered a hourly rate of more than £40.00 £52.47 £37.50
UK excluding London average hourly rate £17.00 £17.45 £19.21
% change year-on-year
-2.57% -9.16%
Service Desk Analyst
England

Service Desk Analyst
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Analyst in the job title across the North West region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the North West

Service Desk Analyst
Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the North West region.

Service Desk Analyst Daily Rate Trend in the North West

Service Desk Analyst
Hourly Rate Trend in the North West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the North West region.

Service Desk Analyst Hourly Rate Trend in the North West

Service Desk Analyst
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Analyst within the North West region over the 3 months to 18 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Find
Job
Vacancies
Manchester +1 21 £110 -21.42% 4
Cheshire 0 18 £105 - 3
Merseyside +5 5 £75 -
Lancashire -20 3 - -
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in the North West

For the 6 months to 18 April 2014, IT contractor jobs across the North West region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 44 (54.32%) MS Office
2 42 (51.85%) ITIL
3 41 (50.62%) Microsoft
4 40 (49.38%) Windows
5 31 (38.27%) Active Directory
6 26 (32.10%) Windows XP
7 25 (30.86%) MS Excel
8 20 (24.69%) SLA
9 14 (17.28%) MCP
9 14 (17.28%) Service Management
10 12 (14.81%) Windows 7
11 11 (13.58%) Finance
11 11 (13.58%) HP
12 10 (12.35%) Lotus
12 10 (12.35%) IBM Notes
12 10 (12.35%) Incident Management
13 9 (11.11%) SC Cleared
13 9 (11.11%) Security Cleared
14 8 (9.88%) Microsoft Certification
14 8 (9.88%) OpenView
15 7 (8.64%) ITIL Certification
15 7 (8.64%) NHS
15 7 (8.64%) Windows NT
15 7 (8.64%) Banking
15 7 (8.64%) Blackberry
15 7 (8.64%) Telecoms
15 7 (8.64%) Service Delivery
15 7 (8.64%) ServiceCenter
16 6 (7.41%) Citrix
16 6 (7.41%) VPN

Service Desk Analyst
Top Related IT Skills in the North West by Category

For the 6 months to 18 April 2014, IT contractor jobs across the North West region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 10 (12.35%) IBM Notes
2 4 (4.94%) CICS
2 4 (4.94%) MS Exchange
Applications
1 44 (54.32%) MS Office
2 25 (30.86%) MS Excel
Business Applications
1 1 (1.23%) Oracle EBS
1 1 (1.23%) assyst
1 1 (1.23%) Oracle iProcurement
Communications & Networking
1 6 (7.41%) VPN
2 5 (6.17%) Intranet
2 5 (6.17%) Wireless
3 4 (4.94%) TCP/IP
4 3 (3.70%) LAN
4 3 (3.70%) WAN
5 1 (1.23%) Wi-Fi
5 1 (1.23%) IP Telephony
5 1 (1.23%) Broadband
5 1 (1.23%) 3G
General
1 11 (13.58%) Finance
2 7 (8.64%) Banking
2 7 (8.64%) Telecoms
3 3 (3.70%) Back Office
3 3 (3.70%) Retail
3 3 (3.70%) French Language
3 3 (3.70%) Italian Language
3 3 (3.70%) Spanish Language
4 2 (2.47%) Danish Language
4 2 (2.47%) Swedish Language
4 2 (2.47%) Norwegian Language
5 1 (1.23%) Law
5 1 (1.23%) Legal
Miscellaneous
1 7 (8.64%) NHS
1 7 (8.64%) Blackberry
2 4 (4.94%) iPad
2 4 (4.94%) Smartphone
3 1 (1.23%) EPoS
3 1 (1.23%) Thin Client
3 1 (1.23%) Fat Client
Operating Systems
1 40 (49.38%) Windows
2 26 (32.10%) Windows XP
3 12 (14.81%) Windows 7
4 7 (8.64%) Windows NT
5 5 (6.17%) Windows 2000
5 5 (6.17%) UNIX
6 1 (1.23%) Windows Server 2003
6 1 (1.23%) Windows Server 2008
6 1 (1.23%) Mac OS
Processes & Methodologies
1 42 (51.85%) ITIL
2 14 (17.28%) Service Management
3 10 (12.35%) Incident Management
4 7 (8.64%) Service Delivery
5 5 (6.17%) Release Management
6 2 (2.47%) Problem Management
7 1 (1.23%) Use Case
7 1 (1.23%) Continuous Improvement
Qualifications
1 14 (17.28%) MCP
2 9 (11.11%) SC Cleared
2 9 (11.11%) Security Cleared
3 8 (9.88%) Microsoft Certification
4 7 (8.64%) ITIL Certification
5 5 (6.17%) MCSE
5 5 (6.17%) MCSA
5 5 (6.17%) MCTS
6 2 (2.47%) DV Cleared
7 1 (1.23%) MCITP
7 1 (1.23%) Degree
Quality Assurance & Compliance
1 20 (24.69%) SLA
System Software
1 31 (38.27%) Active Directory
2 1 (1.23%) NDS
2 1 (1.23%) Terminal Services
2 1 (1.23%) Hyper-V
Systems Management
1 8 (9.88%) OpenView
2 7 (8.64%) ServiceCenter
3 5 (6.17%) Systems Management Server (SMS)
4 1 (1.23%) SCOM
Vendors
1 41 (50.62%) Microsoft
2 11 (13.58%) HP
3 10 (12.35%) Lotus
4 6 (7.41%) Citrix
5 3 (3.70%) SAP
6 2 (2.47%) Remedy
7 1 (1.23%) Oracle
7 1 (1.23%) Avaya
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