The statistics below represent IT contracts advertised across the North West region that had Service Desk Analyst featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 29 July 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
29 Jul 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 120 101 104
Rank change year-on-year
-19 +3
Contract jobs requiring a Service Desk Analyst 34 52 28
As % of all contract IT jobs located in the North West 0.93% 1.34% 0.92%
As % of the Job Titles category 0.98% 1.42% 0.96%
Number of daily rates quoted 14 21 12
Median daily rate £110 £135 £123
Median daily rate % change year-on-year
-18.51% +10.20%
90% offered a daily rate of more than £97 £106 £100
10% offered a daily rate of more than £440 £173 £174
UK excluding London median daily rate £125 £120 £125
% change year-on-year
+4.16% -4.00%
Number of hourly rates quoted 13 18 9
Median hourly rate £13.50 £14.25 £15.00
Median hourly rate % change year-on-year
-5.26% -5.00%
90% offered a hourly rate of more than £12.69 £10.85 £12.00
10% offered a hourly rate of more than £14.34 £17.15 £15.20
UK excluding London median hourly rate £13.50 £13.00 £14.00
% change year-on-year
+3.84% -7.14%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
North West
Contract IT job ads with a match in the
Job Titles category
3463 3674 2905
As % of all contract IT jobs located in the North West 94.88% 94.98% 95.56%
Number of daily rates quoted 2164 2158 1565
Median daily rate £400 £375 £350
Median daily rate % change year-on-year
+6.66% +7.14%
90% offered a daily rate of more than £250 £225 £218
10% offered a daily rate of more than £525 £525 £513
UK excluding London median daily rate £388 £375 £350
% change year-on-year
+3.33% +7.14%
Number of hourly rates quoted 144 193 198
Median hourly rate £15.00 £16.16 £17.00
Median hourly rate % change year-on-year
-7.17% -4.94%
90% offered a hourly rate of more than £11.00 £11.50 £10.00
10% offered a hourly rate of more than £47.50 £47.39 £40.00
UK excluding London median hourly rate £16.50 £16.16 £16.25
% change year-on-year
+2.10% -0.55%

Service Desk Analyst
Jobs Demand Trend in the North West

The demand trend of IT contracts across the North West region that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in the North West

Service Desk Analyst
Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the North West region.

Service Desk Analyst Daily Rate Trend in the North West

Service Desk Analyst
Daily Rate Histogram in the North West

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Analyst across the North West region over the 3 months to 29 July 2016.

Service Desk Analyst Daily Rate Histogram in the North West

Service Desk Analyst
Hourly Rate Trend in the North West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the North West region.

Service Desk Analyst Hourly Rate Trend in the North West

Service Desk Analyst
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the North West region over the 3 months to 29 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -17 12 £105 -34.37% 2
Cheshire -7 10 £425 +286.36% 1
Lancashire +1 7 £110 -31.25% 1
Merseyside +2 6 £303 +124.07%
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Related IT Skills in the North West

For the 6 months to 29 July 2016, Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the North West region featuring Service Desk Analyst in the job title.

1 49 (69.01%) Windows
2 35 (49.30%) Microsoft
3 33 (46.48%) Active Directory
4 25 (35.21%) MS Office
5 21 (29.58%) Windows 7
6 17 (23.94%) ITIL
6 17 (23.94%) Windows XP
7 13 (18.31%) Windows 8
8 11 (15.49%) Finance
8 11 (15.49%) SLA
9 10 (14.08%) Knowledge Management
10 9 (12.68%) Incident Management
10 9 (12.68%) French Language
10 9 (12.68%) Citrix
11 8 (11.27%) MS Excel
11 8 (11.27%) Windows Server 2003
11 8 (11.27%) Blackberry
11 8 (11.27%) Service Delivery
11 8 (11.27%) Legal
11 8 (11.27%) German Language
11 8 (11.27%) LANDesk
12 7 (9.86%) SCCM
12 7 (9.86%) MOS
12 7 (9.86%) Windows Server 2008
12 7 (9.86%) ITIL Foundation Certificate
12 7 (9.86%) Apple
12 7 (9.86%) MS Exchange
12 7 (9.86%) Microsoft Certification
13 6 (8.45%) VPN
13 6 (8.45%) NHS

Service Desk Analyst Skill Set
Top Related IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (9.86%) MS Exchange
2 6 (8.45%) Blackberry Enterprise Server
2 6 (8.45%) Exchange Server 2010
3 2 (2.82%) IBM Notes
3 2 (2.82%) SharePoint
4 1 (1.41%) Exchange Server 2003
Applications
1 25 (35.21%) MS Office
2 8 (11.27%) MS Excel
3 2 (2.82%) MS Visio
3 2 (2.82%) Spreadsheet
Business Applications
1 2 (2.82%) Remedy ITSM
Cloud Services
1 5 (7.04%) Office 365
Communications & Networking
1 6 (8.45%) VPN
2 3 (4.23%) TCP/IP
2 3 (4.23%) VoIP
3 2 (2.82%) DHCP
3 2 (2.82%) DNS
3 2 (2.82%) Intranet
3 2 (2.82%) Telnet
4 1 (1.41%) LAN
4 1 (1.41%) Remote Desktop
4 1 (1.41%) WAN
General
1 11 (15.49%) Finance
2 9 (12.68%) French Language
3 8 (11.27%) German Language
3 8 (11.27%) Legal
4 6 (8.45%) Banking
4 6 (8.45%) Italian Language
4 6 (8.45%) Law
5 5 (7.04%) Dutch Language
6 4 (5.63%) Portuguese Language
7 3 (4.23%) Russian Language
8 2 (2.82%) Pharmaceutical
8 2 (2.82%) Spanish Language
8 2 (2.82%) Telecoms
9 1 (1.41%) Publishing
Miscellaneous
1 8 (11.27%) Blackberry
2 6 (8.45%) NHS
3 5 (7.04%) Driving Licence
4 3 (4.23%) Analytical Skills
4 3 (4.23%) iPhone
5 2 (2.82%) Computer Science
5 2 (2.82%) Management Information System
5 2 (2.82%) PMI
6 1 (1.41%) iPad
Operating Systems
1 49 (69.01%) Windows
2 21 (29.58%) Windows 7
3 17 (23.94%) Windows XP
4 13 (18.31%) Windows 8
5 8 (11.27%) Windows Server 2003
6 7 (9.86%) Windows Server 2008
7 3 (4.23%) Windows Server 2012
8 2 (2.82%) Windows Server
9 1 (1.41%) Android
9 1 (1.41%) NetWare
Processes & Methodologies
1 17 (23.94%) ITIL
2 10 (14.08%) Knowledge Management
3 9 (12.68%) Incident Management
4 8 (11.27%) Service Delivery
5 6 (8.45%) Document Management
5 6 (8.45%) Problem Management
6 5 (7.04%) ITSM
6 5 (7.04%) Service Management
7 4 (5.63%) Change Management
7 4 (5.63%) Continuous Improvement
7 4 (5.63%) Procure-to-Pay
8 3 (4.23%) Mentoring
9 2 (2.82%) Coaching
9 2 (2.82%) Source to Pay
9 2 (2.82%) Trend Analysis
10 1 (1.41%) Configuration Management
10 1 (1.41%) Time Management
Programming Languages
1 1 (1.41%) SQL
Qualifications
1 7 (9.86%) ITIL Foundation Certificate
1 7 (9.86%) Microsoft Certification
1 7 (9.86%) MOS
2 6 (8.45%) MCDST
3 5 (7.04%) MCP
4 2 (2.82%) ITIL Certification
4 2 (2.82%) PMI Certification
4 2 (2.82%) Security Cleared
5 1 (1.41%) HND
Quality Assurance & Compliance
1 11 (15.49%) SLA
System Software
1 33 (46.48%) Active Directory
2 2 (2.82%) BitLocker
2 2 (2.82%) XenApp
3 1 (1.41%) Citrix Presentation Server
Systems Management
1 7 (9.86%) SCCM
2 2 (2.82%) OpenView
2 2 (2.82%) Systems Management Server (SMS)
3 1 (1.41%) SCSM
Vendors
1 35 (49.30%) Microsoft
2 9 (12.68%) Citrix
3 8 (11.27%) LANDesk
4 7 (9.86%) Apple
5 5 (7.04%) Remedy
6 4 (5.63%) ServiceNow
7 2 (2.82%) Ariba
7 2 (2.82%) BMC
7 2 (2.82%) HP
7 2 (2.82%) Lotus
7 2 (2.82%) SAP
8 1 (1.41%) Cisco
8 1 (1.41%) Novell
Manchester, Lancashire
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