The table below looks at the statistics for the Service Desk Analyst role in IT contracts advertised for the North West region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 13 February 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
13 Feb 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 127 102 97
Rank change year-on-year
-25 -5
Contract jobs requiring a Service Desk Analyst 27 43 39
As % of all contract IT jobs located in the North West 0.72% 1.32% 1.39%
As % of the Job Titles category 0.76% 1.40% 1.46%
Number of daily rates quoted 5 12 6
Average daily rate £115 £115 £115
90% offered a daily rate of more than £101 £110 £93
10% offered a daily rate of more than £173 £187 £145
UK excluding London average daily rate £130 £125 £100
% change year-on-year
+4.00% +25.00%
Number of hourly rates quoted 13 22 11
Average hourly rate £14.00 £13.00 £12.49
Average hourly rate % change year-on-year
+7.69% +4.08%
UK excluding London average hourly rate £13.00 £12.25 £12.50
% change year-on-year
+6.12% -2.00%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
North West
Contract IT job ads with a match in the
Job Titles category
3535 3063 2669
As % of all contract IT jobs located in the North West 94.27% 94.07% 95.12%
Number of daily rates quoted 2124 1709 1354
Average daily rate £385 £370 £340
Average daily rate % change year-on-year
+4.05% +8.82%
90% offered a daily rate of more than £250 £259 £203
10% offered a daily rate of more than £525 £510 £500
UK excluding London average daily rate £378 £375 £350
% change year-on-year
+0.66% +7.14%
Number of hourly rates quoted 179 188 204
Average hourly rate £22.50 £19.00 £17.50
Average hourly rate % change year-on-year
+18.42% +8.57%
90% offered a hourly rate of more than £12.28 £11.50 £11.61
10% offered a hourly rate of more than £48.00 £45.00 £40.00
UK excluding London average hourly rate £17.50 £16.50 £16.50
% change year-on-year
+6.06% -

Service Desk Analyst
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Analyst in the job title across the North West region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the North West

Service Desk Analyst
Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the North West region.

Service Desk Analyst Daily Rate Trend in the North West

Service Desk Analyst
Hourly Rate Trend in the North West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the North West region.

Service Desk Analyst Hourly Rate Trend in the North West

Service Desk Analyst
Hourly Rate Histogram in the North West

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Desk Analyst across the North West region over the 3 months to 13 February 2016.

Service Desk Analyst Hourly Rate Histogram in the North West

Service Desk Analyst
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Analyst within the North West region over the 3 months to 13 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cheshire -12 11 £175 +59.09% 3
Manchester -23 11 £101 -42.14% 7
Merseyside +2 3 - -
Lancashire - 2 £143 -
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in the North West

For the 6 months to 13 February 2016, IT contractor jobs across the North West region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 43 (60.56%) Windows
2 40 (56.34%) Microsoft
3 34 (47.89%) MS Office
4 33 (46.48%) ITIL
5 30 (42.25%) Active Directory
6 27 (38.03%) MS Excel
7 22 (30.99%) SLA
7 22 (30.99%) Windows 7
8 16 (22.54%) Windows XP
9 12 (16.90%) MCP
10 11 (15.49%) PMI
10 11 (15.49%) PMI Certification
10 11 (15.49%) OpenView
10 11 (15.49%) HP
10 11 (15.49%) Service Management
10 11 (15.49%) Mentoring
10 11 (15.49%) Coaching
10 11 (15.49%) Problem Management
10 11 (15.49%) SCCM
11 10 (14.08%) Security Cleared
11 10 (14.08%) Windows Server
12 9 (12.68%) MS Exchange
13 8 (11.27%) Telecoms
14 7 (9.86%) Office 365
14 7 (9.86%) Windows Server 2008
14 7 (9.86%) German Language
14 7 (9.86%) Dutch Language
14 7 (9.86%) TCP/IP
15 6 (8.45%) DHCP
15 6 (8.45%) Citrix

Service Desk Analyst
Top Related IT Skills in the North West by Category

For the 6 months to 13 February 2016, IT contractor jobs across the North West region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 9 (12.68%) MS Exchange
2 5 (7.04%) Skype for Business
3 3 (4.23%) IBM Notes
4 1 (1.41%) Exchange Server 2010
4 1 (1.41%) Tomcat
Applications
1 34 (47.89%) MS Office
2 27 (38.03%) MS Excel
3 1 (1.41%) MS PowerPoint
3 1 (1.41%) Spreadsheet
Business Applications
1 1 (1.41%) Dynamics NAV
Cloud Services
1 7 (9.86%) Office 365
Communications & Networking
1 7 (9.86%) TCP/IP
2 6 (8.45%) DHCP
2 6 (8.45%) DNS
3 5 (7.04%) Remote Desktop
4 3 (4.23%) Internet
4 3 (4.23%) LAN
4 3 (4.23%) WAN
5 2 (2.82%) Intranet
5 2 (2.82%) VPN
5 2 (2.82%) Wireless
6 1 (1.41%) Cisco IPT
6 1 (1.41%) IP Telephony
6 1 (1.41%) Telnet
General
1 8 (11.27%) Telecoms
2 7 (9.86%) Dutch Language
2 7 (9.86%) German Language
3 5 (7.04%) Italian Language
4 4 (5.63%) French Language
4 4 (5.63%) Portuguese Language
4 4 (5.63%) Russian Language
5 3 (4.23%) Legal
5 3 (4.23%) Turkish Language
6 2 (2.82%) Manufacturing
7 1 (1.41%) Back Office
7 1 (1.41%) Finance
7 1 (1.41%) Law
Libraries, Frameworks & Software Standards
1 3 (4.23%) HTML
2 1 (1.41%) XML
Miscellaneous
1 11 (15.49%) PMI
2 6 (8.45%) Blackberry
3 3 (4.23%) Analytical Skills
3 3 (4.23%) Device Driver
3 3 (4.23%) NHS
4 2 (2.82%) iPad
4 2 (2.82%) iPhone
5 1 (1.41%) Client/Server
5 1 (1.41%) Management Information System
Operating Systems
1 43 (60.56%) Windows
2 22 (30.99%) Windows 7
3 16 (22.54%) Windows XP
4 10 (14.08%) Windows Server
5 7 (9.86%) Windows Server 2008
6 6 (8.45%) Windows 8
6 6 (8.45%) Windows Server 2003
7 1 (1.41%) Android
7 1 (1.41%) NetWare
7 1 (1.41%) Windows Server 2012
Processes & Methodologies
1 33 (46.48%) ITIL
2 11 (15.49%) Coaching
2 11 (15.49%) Mentoring
2 11 (15.49%) Problem Management
2 11 (15.49%) Service Management
3 5 (7.04%) Incident Management
4 4 (5.63%) Migration
5 3 (4.23%) Document Management
5 3 (4.23%) ITSM
5 3 (4.23%) Service Delivery
6 1 (1.41%) Knowledge Management
6 1 (1.41%) Patch Management
6 1 (1.41%) Time Management
Programming Languages
1 2 (2.82%) SQL
2 1 (1.41%) Java
2 1 (1.41%) JavaScript
2 1 (1.41%) PowerShell
2 1 (1.41%) VB
2 1 (1.41%) VBScript
Qualifications
1 12 (16.90%) MCP
2 11 (15.49%) PMI Certification
3 10 (14.08%) Security Cleared
4 4 (5.63%) SC Cleared
5 2 (2.82%) ITIL Certification
6 1 (1.41%) Degree
Quality Assurance & Compliance
1 22 (30.99%) SLA
System Software
1 30 (42.25%) Active Directory
2 2 (2.82%) XenApp
3 1 (1.41%) BitLocker
Systems Management
1 11 (15.49%) OpenView
1 11 (15.49%) SCCM
Vendors
1 40 (56.34%) Microsoft
2 11 (15.49%) HP
3 6 (8.45%) Citrix
4 4 (5.63%) LANDesk
5 3 (4.23%) Lotus
6 2 (2.82%) Remedy
6 2 (2.82%) VMware
7 1 (1.41%) Apple
7 1 (1.41%) BT
7 1 (1.41%) Cisco
7 1 (1.41%) Novell
7 1 (1.41%) Sophos
Chester, Cheshire
HAYS INFORMATION TECHNOLOGY
Rate: £14.00 per hour
Posted: 5 days ago