The first table below looks at the demand for the Service Desk Analyst role in IT contracts advertised for the North West region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 23 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the North West region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
23 Jul 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 101 111 104
Rank change year-on-year
+10 -7
Contract jobs requiring a Service Desk Analyst 29 15 33
As % of all contract IT jobs located in the North West 0.96% 0.56% 1.01%
As % of the Job Titles category 1.03% 0.61% 1.11%
Number of daily rates quoted 13 2 10
Average daily rate
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of your Daily Rate
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£125 £78 £110
Average daily rate % change year-on-year
+60.25% -29.09%
90% offered a daily rate of more than £102 £78 £93
10% offered a daily rate of more than £173 £78 £131
UK excluding London average daily rate £125 £113 £110
% change year-on-year
+11.11% +2.27%
Number of hourly rates quoted 9 10 11
Average hourly rate £15.00 £11.75 £14.50
Average hourly rate % change year-on-year
+27.65% -18.96%
90% offered a hourly rate of more than £12.00 £8.50 £10.50
10% offered a hourly rate of more than £15.20 £13.05 £15.00
UK excluding London average hourly rate £14.00 £13.00 £13.00
% change year-on-year
+7.69% -
Job Titles Category
North West
Contract IT job ads with a match in the
Job Titles category
2816 2464 2980
As % of all contract IT jobs located in the North West 93.65% 92.49% 91.50%
Number of daily rates quoted 1544 1176 1518
Average daily rate £350 £325 £325
Average daily rate % change year-on-year
+7.69% -
90% offered a daily rate of more than £218 £215 £200
10% offered a daily rate of more than £513 £475 £475
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 179 187 224
Average hourly rate £16.00 £17.50 £19.50
Average hourly rate % change year-on-year
-8.57% -10.25%
90% offered a hourly rate of more than £10.00 £10.50 £11.50
10% offered a hourly rate of more than £40.00 £40.00 £40.00
UK excluding London average hourly rate £16.48 £17.23 £18.50
% change year-on-year
-4.32% -6.89%
Service Desk Analyst
England

Service Desk Analyst
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Analyst in the job title across the North West region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the North West

Service Desk Analyst
Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the North West region.

Service Desk Analyst Daily Rate Trend in the North West

Service Desk Analyst
Hourly Rate Trend in the North West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the North West region.

Service Desk Analyst Hourly Rate Trend in the North West

Service Desk Analyst
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Analyst within the North West region over the 3 months to 23 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +8 16 £135 - 4
Cheshire +13 13 £100 +28.20% 2
Lancashire - - - -
Merseyside - - - -
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in the North West

For the 6 months to 23 July 2014, IT contractor jobs across the North West region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 43 (55.13%) Windows
2 42 (53.85%) Microsoft
3 40 (51.28%) ITIL
4 35 (44.87%) MS Office
5 29 (37.18%) Active Directory
6 21 (26.92%) MS Excel
7 20 (25.64%) Windows XP
7 20 (25.64%) SLA
8 16 (20.51%) Windows 7
9 14 (17.95%) HP
9 14 (17.95%) Finance
10 13 (16.67%) MCP
11 12 (15.38%) Service Management
12 9 (11.54%) SC Cleared
12 9 (11.54%) Security Cleared
13 8 (10.26%) Incident Management
13 8 (10.26%) Citrix
13 8 (10.26%) Microsoft Certification
13 8 (10.26%) OpenView
14 7 (8.97%) Lotus
14 7 (8.97%) ITIL Certification
14 7 (8.97%) IBM Notes
15 6 (7.69%) SAP
15 6 (7.69%) NHS
15 6 (7.69%) Blackberry
15 6 (7.69%) Service Delivery
16 5 (6.41%) Banking
16 5 (6.41%) Telecoms
16 5 (6.41%) Systems Management Server (SMS)
16 5 (6.41%) VPN

Service Desk Analyst
Top Related IT Skills in the North West by Category

For the 6 months to 23 July 2014, IT contractor jobs across the North West region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 7 (8.97%) IBM Notes
2 4 (5.13%) CICS
3 3 (3.85%) MS Exchange
4 1 (1.28%) Exchange Server 2003
4 1 (1.28%) Lync
4 1 (1.28%) Exchange Server 2010
Applications
1 35 (44.87%) MS Office
2 21 (26.92%) MS Excel
Cloud Services
1 1 (1.28%) Office 365
Communications & Networking
1 5 (6.41%) VPN
2 4 (5.13%) Intranet
2 4 (5.13%) Wireless
3 3 (3.85%) TCP/IP
4 1 (1.28%) VoIP
4 1 (1.28%) HTTP
General
1 14 (17.95%) Finance
2 5 (6.41%) Telecoms
2 5 (6.41%) Banking
3 3 (3.85%) Retail
3 3 (3.85%) Back Office
4 2 (2.56%) Legal
4 2 (2.56%) French Language
4 2 (2.56%) Italian Language
4 2 (2.56%) Spanish Language
Miscellaneous
1 6 (7.69%) Blackberry
1 6 (7.69%) NHS
2 4 (5.13%) iPad
2 4 (5.13%) Smartphone
3 1 (1.28%) Fat Client
3 1 (1.28%) iPhone
3 1 (1.28%) EPoS
3 1 (1.28%) Thin Client
Operating Systems
1 43 (55.13%) Windows
2 20 (25.64%) Windows XP
3 16 (20.51%) Windows 7
4 4 (5.13%) UNIX
4 4 (5.13%) Windows NT
5 3 (3.85%) Windows Server 2008
6 2 (2.56%) Windows Server 2003
6 2 (2.56%) Windows 2000
6 2 (2.56%) Windows Server 2012
7 1 (1.28%) Android
7 1 (1.28%) Mac OS
Processes & Methodologies
1 40 (51.28%) ITIL
2 12 (15.38%) Service Management
3 8 (10.26%) Incident Management
4 6 (7.69%) Service Delivery
5 4 (5.13%) Release Management
6 2 (2.56%) Problem Management
7 1 (1.28%) Use Case
7 1 (1.28%) ITIL V3
7 1 (1.28%) Performance Improvement
Qualifications
1 13 (16.67%) MCP
2 9 (11.54%) SC Cleared
2 9 (11.54%) Security Cleared
3 8 (10.26%) Microsoft Certification
4 7 (8.97%) ITIL Certification
5 4 (5.13%) MCTS
5 4 (5.13%) MCSE
5 4 (5.13%) MCSA
6 2 (2.56%) ITIL Foundation Certificate
7 1 (1.28%) MCITP
7 1 (1.28%) Degree
Quality Assurance & Compliance
1 20 (25.64%) SLA
System Software
1 29 (37.18%) Active Directory
2 1 (1.28%) Terminal Services
2 1 (1.28%) NDS
Systems Management
1 8 (10.26%) OpenView
2 5 (6.41%) Systems Management Server (SMS)
3 4 (5.13%) ServiceCenter
Vendors
1 42 (53.85%) Microsoft
2 14 (17.95%) HP
3 8 (10.26%) Citrix
4 7 (8.97%) Lotus
5 6 (7.69%) SAP
6 2 (2.56%) Remedy
6 2 (2.56%) VMware
7 1 (1.28%) LANDesk
7 1 (1.28%) NetApp
Chester
Hays IT - Uk Posting account
Rate: £11.33 - £13.50 per hour
Posted: 8 days ago
Cheshire
Hays IT - Uk Posting account
Rate: £10.00 - £11.10 per hour
Posted: 19 days ago