The table below looks at the statistics for the Service Desk Analyst role in IT contracts advertised for the North West region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 3 June 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
3 Jun 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 108 96 102
Rank change year-on-year
-12 +6
Contract jobs requiring a Service Desk Analyst 43 39 15
As % of all contract IT jobs located in the North West 1.17% 1.24% 0.64%
As % of the Job Titles category 1.25% 1.34% 0.68%
Number of daily rates quoted 9 19 2
Average daily rate
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of your Daily Rate
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£150 £110 £109
Average daily rate % change year-on-year
+36.36% +0.91%
90% offered a daily rate of more than £107 £95 £84
10% offered a daily rate of more than £173 £163 £134
UK excluding London average daily rate £125 £120 £115
% change year-on-year
+4.16% +4.34%
Number of hourly rates quoted 26 14 8
Average hourly rate £14.50 £14.75 £11.50
Average hourly rate % change year-on-year
-1.69% +28.26%
90% offered a hourly rate of more than £11.35 £11.65 £10.70
10% offered a hourly rate of more than £15.95 £15.50 £12.50
UK excluding London average hourly rate £12.63 £14.00 £12.00
% change year-on-year
-9.82% +16.66%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
North West
Contract IT job ads with a match in the
Job Titles category
3434 2914 2191
As % of all contract IT jobs located in the North West 93.21% 92.48% 93.39%
Number of daily rates quoted 1959 1574 1032
Average daily rate £378 £350 £338
Average daily rate % change year-on-year
+7.85% +3.70%
90% offered a daily rate of more than £238 £210 £213
10% offered a daily rate of more than £549 £525 £475
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 205 195 177
Average hourly rate £16.92 £16.25 £17.50
Average hourly rate % change year-on-year
+4.12% -7.14%
90% offered a hourly rate of more than £12.00 £11.00 £11.50
10% offered a hourly rate of more than £49.50 £42.50 £44.90
UK excluding London average hourly rate £16.16 £16.50 £17.50
% change year-on-year
-2.06% -5.71%

Service Desk Analyst
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Analyst in the job title across the North West region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the North West

Service Desk Analyst
Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the North West region.

Service Desk Analyst Daily Rate Trend in the North West

Service Desk Analyst
Hourly Rate Trend in the North West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the North West region.

Service Desk Analyst Hourly Rate Trend in the North West

Service Desk Analyst
Hourly Rate Histogram in the North West

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Desk Analyst across the North West region over the 3 months to 3 June 2015.

Service Desk Analyst Hourly Rate Histogram in the North West

Service Desk Analyst
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Analyst within the North West region over the 3 months to 3 June 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -5 20 £166 +44.56% 4
Cheshire -5 18 £110 +4.76% 3
Merseyside -11 4 £143 +90.00% 1
Lancashire +7 1 - - 1
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in the North West

For the 6 months to 3 June 2015, IT contractor jobs across the North West region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 57 (66.28%) Windows
2 48 (55.81%) MS Office
3 45 (52.33%) Microsoft
4 43 (50.00%) ITIL
5 39 (45.35%) Active Directory
6 37 (43.02%) MS Excel
7 33 (38.37%) SLA
8 28 (32.56%) Windows 7
9 27 (31.40%) Incident Management
10 23 (26.74%) Windows XP
11 18 (20.93%) Service Management
12 15 (17.44%) HP
13 13 (15.12%) Security Cleared
14 12 (13.95%) OpenView
14 12 (13.95%) MCP
15 10 (11.63%) IBM Notes
15 10 (11.63%) Lotus
15 10 (11.63%) Citrix
15 10 (11.63%) SC Cleared
16 9 (10.47%) Microsoft Certification
16 9 (10.47%) DHCP
16 9 (10.47%) DNS
16 9 (10.47%) Systems Management Server (SMS)
17 8 (9.30%) Internet
17 8 (9.30%) Windows Server 2003
17 8 (9.30%) TCP/IP
18 7 (8.14%) Windows Server 2008
19 6 (6.98%) HTML
19 6 (6.98%) Device Driver
20 5 (5.81%) Finance

Service Desk Analyst
Top Related IT Skills in the North West by Category

For the 6 months to 3 June 2015, IT contractor jobs across the North West region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 10 (11.63%) IBM Notes
2 3 (3.49%) CICS
3 2 (2.33%) SharePoint
3 2 (2.33%) MS Exchange
4 1 (1.16%) Blackberry Enterprise Server
4 1 (1.16%) WorkSite
4 1 (1.16%) Lync
Applications
1 48 (55.81%) MS Office
2 37 (43.02%) MS Excel
3 1 (1.16%) MS PowerPoint
Business Applications
1 1 (1.16%) Oracle Financials
1 1 (1.16%) Oracle EBS
Cloud Services
1 2 (2.33%) Google Apps
Communications & Networking
1 9 (10.47%) DHCP
1 9 (10.47%) DNS
2 8 (9.30%) TCP/IP
2 8 (9.30%) Internet
3 3 (3.49%) Intranet
3 3 (3.49%) Broadband
4 2 (2.33%) LAN
5 1 (1.16%) VoIP
5 1 (1.16%) WAN
5 1 (1.16%) VPN
5 1 (1.16%) Wi-Fi
5 1 (1.16%) Wireless
5 1 (1.16%) Cisco IOS
General
1 5 (5.81%) Finance
1 5 (5.81%) Legal
1 5 (5.81%) German Language
2 4 (4.65%) Russian Language
2 4 (4.65%) Dutch Language
2 4 (4.65%) French Language
3 2 (2.33%) Turkish Language
3 2 (2.33%) Italian Language
3 2 (2.33%) Portuguese Language
4 1 (1.16%) Billing
Libraries, Frameworks & Software Standards
1 6 (6.98%) HTML
Miscellaneous
1 6 (6.98%) Device Driver
2 4 (4.65%) Blackberry
3 3 (3.49%) Smartphone
3 3 (3.49%) iPhone
3 3 (3.49%) iPad
4 2 (2.33%) Management Information System
4 2 (2.33%) Mathematics
5 1 (1.16%) CMDB
5 1 (1.16%) Fat Client
5 1 (1.16%) Video Conferencing
5 1 (1.16%) Handset
5 1 (1.16%) Analytical Skills
5 1 (1.16%) PDA
5 1 (1.16%) Thin Client
Operating Systems
1 57 (66.28%) Windows
2 28 (32.56%) Windows 7
3 23 (26.74%) Windows XP
4 8 (9.30%) Windows Server 2003
5 7 (8.14%) Windows Server 2008
6 4 (4.65%) Windows NT
7 3 (3.49%) Android
8 2 (2.33%) Apple iOS
9 1 (1.16%) Windows 8
9 1 (1.16%) Mac OS X
9 1 (1.16%) Windows 2000 Server
9 1 (1.16%) Mac OS
9 1 (1.16%) Windows Mobile
9 1 (1.16%) Windows Vista
Processes & Methodologies
1 43 (50.00%) ITIL
2 27 (31.40%) Incident Management
3 18 (20.93%) Service Management
4 2 (2.33%) Service Delivery
4 2 (2.33%) Problem Management
4 2 (2.33%) Mentoring
4 2 (2.33%) Coaching
5 1 (1.16%) Configuration Management
5 1 (1.16%) Continuous Improvement
5 1 (1.16%) Software Deployment
5 1 (1.16%) Server Monitoring
5 1 (1.16%) Change Management
5 1 (1.16%) Practice Management
5 1 (1.16%) Information Management
Qualifications
1 13 (15.12%) Security Cleared
2 12 (13.95%) MCP
3 10 (11.63%) SC Cleared
4 9 (10.47%) Microsoft Certification
5 4 (4.65%) ITIL Foundation Certificate
6 3 (3.49%) MCITP
7 2 (2.33%) ITIL Certification
8 1 (1.16%) MCDST
8 1 (1.16%) A+ Certification
8 1 (1.16%) DV Cleared
Quality Assurance & Compliance
1 33 (38.37%) SLA
2 1 (1.16%) ISO/IEC 27001
System Software
1 39 (45.35%) Active Directory
2 3 (3.49%) XenApp
2 3 (3.49%) XenDesktop
3 1 (1.16%) VMware Infrastructure
Systems Management
1 12 (13.95%) OpenView
2 9 (10.47%) Systems Management Server (SMS)
3 1 (1.16%) OVSD
3 1 (1.16%) SCCM
Vendors
1 45 (52.33%) Microsoft
2 15 (17.44%) HP
3 10 (11.63%) Citrix
3 10 (11.63%) Lotus
4 2 (2.33%) Oracle
4 2 (2.33%) Google
5 1 (1.16%) Polycom
5 1 (1.16%) SAP
5 1 (1.16%) Cisco
5 1 (1.16%) Remedy
5 1 (1.16%) Wyse
5 1 (1.16%) VMware
5 1 (1.16%) AppSense
5 1 (1.16%) Mitel
5 1 (1.16%) Interwoven
5 1 (1.16%) Avaya
5 1 (1.16%) Nokia
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