The table below looks at the statistics for the Service Desk Analyst role in IT contracts advertised for the North West region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 22 December 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
22 Dec 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 78 105 96
Rank change year-on-year
+27 -9
Contract jobs requiring a Service Desk Analyst 61 26 31
As % of all contract IT jobs located in the North West 1.89% 0.91% 1.04%
As % of the Job Titles category 2.06% 1.01% 1.15%
Number of daily rates quoted 29 8 7
Average daily rate
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£110 £110 £160
Average daily rate % change year-on-year
- -31.25%
UK excluding London average daily rate £123 £95 £110
% change year-on-year
+28.94% -13.63%
Number of hourly rates quoted 25 3 9
Average hourly rate £13.00 £16.00 £14.50
Average hourly rate % change year-on-year
-18.75% +10.34%
90% offered a hourly rate of more than £10.00 £12.00 £10.00
10% offered a hourly rate of more than £15.00 £16.00 £15.80
UK excluding London average hourly rate £12.20 £12.50 £12.20
% change year-on-year
-2.40% +2.45%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
North West
Contract IT job ads with a match in the
Job Titles category
2967 2586 2695
As % of all contract IT jobs located in the North West 92.17% 90.90% 90.77%
Number of daily rates quoted 1734 1302 1382
Average daily rate £350 £338 £325
Average daily rate % change year-on-year
+3.70% +3.84%
90% offered a daily rate of more than £225 £205 £201
10% offered a daily rate of more than £521 £500 £475
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 176 190 203
Average hourly rate £16.38 £20.00 £21.00
Average hourly rate % change year-on-year
-18.12% -4.76%
90% offered a hourly rate of more than £11.00 £11.00 £11.60
10% offered a hourly rate of more than £37.00 £40.57 £45.14
UK excluding London average hourly rate £16.00 £17.00 £18.00
% change year-on-year
-5.88% -5.55%

Service Desk Analyst
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Analyst in the job title across the North West region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the North West

Service Desk Analyst
Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the North West region.

Service Desk Analyst Daily Rate Trend in the North West

Service Desk Analyst
Hourly Rate Trend in the North West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the North West region.

Service Desk Analyst Hourly Rate Trend in the North West

Service Desk Analyst
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Analyst within the North West region over the 3 months to 22 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +13 34 £164 +49.09% 1
Cheshire +18 21 £110 -26.66% 2
Merseyside -3 4 - - 1
Lancashire - 2 - -
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in the North West

For the 6 months to 22 December 2014, IT contractor jobs across the North West region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 61 (58.65%) Microsoft
2 60 (57.69%) Windows
3 57 (54.81%) ITIL
4 55 (52.88%) MS Office
5 39 (37.50%) MS Excel
6 37 (35.58%) SLA
7 36 (34.62%) Active Directory
8 33 (31.73%) Service Management
9 25 (24.04%) HP
10 24 (23.08%) Windows 7
11 22 (21.15%) IBM Notes
11 22 (21.15%) Lotus
12 21 (20.19%) MCP
13 20 (19.23%) Windows XP
13 20 (19.23%) OpenView
13 20 (19.23%) Systems Management Server (SMS)
14 19 (18.27%) Security Cleared
15 17 (16.35%) Incident Management
15 17 (16.35%) SC Cleared
16 12 (11.54%) Finance
17 10 (9.62%) Citrix
17 10 (9.62%) Microsoft Certification
17 10 (9.62%) Telecoms
18 9 (8.65%) Windows NT
19 8 (7.69%) CICS
19 8 (7.69%) ITIL Foundation Certificate
20 7 (6.73%) MS Exchange
20 7 (6.73%) Legal
21 6 (5.77%) Windows Server 2008
21 6 (5.77%) Analytical Skills

Service Desk Analyst
Top Related IT Skills in the North West by Category

For the 6 months to 22 December 2014, IT contractor jobs across the North West region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 22 (21.15%) IBM Notes
2 8 (7.69%) CICS
3 7 (6.73%) MS Exchange
4 1 (0.96%) WorkSite
4 1 (0.96%) Lync
4 1 (0.96%) SharePoint
Applications
1 55 (52.88%) MS Office
2 39 (37.50%) MS Excel
3 1 (0.96%) MS PowerPoint
Communications & Networking
1 5 (4.81%) TCP/IP
2 3 (2.88%) VoIP
3 2 (1.92%) WAN
3 2 (1.92%) LAN
3 2 (1.92%) VPN
3 2 (1.92%) Internet
3 2 (1.92%) Wireless
4 1 (0.96%) SAN
4 1 (0.96%) Intranet
4 1 (0.96%) SMS
General
1 12 (11.54%) Finance
2 10 (9.62%) Telecoms
3 7 (6.73%) Legal
4 5 (4.81%) Banking
5 2 (1.92%) Retail
5 2 (1.92%) Retail Banking
5 2 (1.92%) Manufacturing
6 1 (0.96%) Advertising
Miscellaneous
1 6 (5.77%) Analytical Skills
2 4 (3.85%) Blackberry
3 2 (1.92%) Management Information System
4 1 (0.96%) Replication
4 1 (0.96%) Mathematics
4 1 (0.96%) Life Science
4 1 (0.96%) Fat Client
4 1 (0.96%) iPad
4 1 (0.96%) NHS
4 1 (0.96%) Thin Client
Operating Systems
1 60 (57.69%) Windows
2 24 (23.08%) Windows 7
3 20 (19.23%) Windows XP
4 9 (8.65%) Windows NT
5 6 (5.77%) Windows Server 2008
6 3 (2.88%) Windows Server 2003
7 2 (1.92%) Windows Vista
7 2 (1.92%) Windows 2000
8 1 (0.96%) Mac OS X
8 1 (0.96%) Apple iOS
8 1 (0.96%) Windows Server 2012
Processes & Methodologies
1 57 (54.81%) ITIL
2 33 (31.73%) Service Management
3 17 (16.35%) Incident Management
4 3 (2.88%) Problem Management
4 3 (2.88%) Service Delivery
5 2 (1.92%) ITSM
5 2 (1.92%) Mentoring
5 2 (1.92%) Coaching
5 2 (1.92%) Time Management
6 1 (0.96%) ITIL V3
6 1 (0.96%) Continuous Improvement
6 1 (0.96%) Root Cause Analysis
6 1 (0.96%) Service Desk Management
6 1 (0.96%) Kalman Filter
6 1 (0.96%) Configuration Management
6 1 (0.96%) Migration
6 1 (0.96%) Document Management
6 1 (0.96%) Logistics
6 1 (0.96%) Knowledge Management
Programming Languages
1 4 (3.85%) SQL
2 2 (1.92%) C
Qualifications
1 21 (20.19%) MCP
2 19 (18.27%) Security Cleared
3 17 (16.35%) SC Cleared
4 10 (9.62%) Microsoft Certification
5 8 (7.69%) ITIL Foundation Certificate
6 4 (3.85%) ITIL Certification
7 2 (1.92%) MCITP
8 1 (0.96%) MCSE
8 1 (0.96%) MCSA
Quality Assurance & Compliance
1 37 (35.58%) SLA
System Software
1 36 (34.62%) Active Directory
2 1 (0.96%) VMware Infrastructure
2 1 (0.96%) Hyper-V
2 1 (0.96%) XenDesktop
Systems Management
1 20 (19.23%) OpenView
1 20 (19.23%) Systems Management Server (SMS)
Vendors
1 61 (58.65%) Microsoft
2 25 (24.04%) HP
3 22 (21.15%) Lotus
4 10 (9.62%) Citrix
5 3 (2.88%) SAP
5 3 (2.88%) LANDesk
6 2 (1.92%) VMware
7 1 (0.96%) McAfee
7 1 (0.96%) NetApp
7 1 (0.96%) Sun
7 1 (0.96%) Meru Networks
Warrington, Cheshire
Rullion IT Plus
Rate: £15.00 per hour
Posted: 4 days ago
Manchester, Lancashire
Clarity Resourcing Ltd
Rate: £175 - £201 per day
Posted: 6 days ago
Liverpool
Hays IT - Uk Posting account
Rate: £10.00 - £12.00 per annum
Posted: 20 days ago