The table below looks at the statistics for the Service Desk Analyst role in IT contracts advertised for the North West region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 94 116 107
Rank change year-on-year
+22 -9
Contract jobs requiring a Service Desk Analyst 43 16 36
As % of all contract IT jobs located in the North West 1.35% 0.54% 1.07%
As % of the Job Titles category 1.48% 0.59% 1.16%
Number of daily rates quoted 15 4 12
Average daily rate
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£105 £165 £110
Average daily rate % change year-on-year
-36.36% +50.00%
90% offered a daily rate of more than £85 £113 £91
10% offered a daily rate of more than £136 £238 £148
UK excluding London average daily rate £125 £105 £110
% change year-on-year
+19.04% -4.54%
Number of hourly rates quoted 20 9 10
Average hourly rate £12.00 £10.50 £13.63
Average hourly rate % change year-on-year
+14.28% -22.93%
90% offered a hourly rate of more than £10.00 £8.50 £11.58
10% offered a hourly rate of more than £15.12 £16.70 £15.00
UK excluding London average hourly rate £12.56 £12.50 £13.75
% change year-on-year
+0.48% -9.09%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
North West
Contract IT job ads with a match in the
Job Titles category
2909 2717 3100
As % of all contract IT jobs located in the North West 91.48% 91.85% 92.51%
Number of daily rates quoted 1669 1347 1558
Average daily rate £350 £325 £325
Average daily rate % change year-on-year
+7.69% -
90% offered a daily rate of more than £220 £220 £205
10% offered a daily rate of more than £500 £475 £475
UK excluding London average daily rate £360 £350 £348
% change year-on-year
+2.85% +0.71%
Number of hourly rates quoted 186 204 212
Average hourly rate £16.80 £17.50 £17.50
Average hourly rate % change year-on-year
-4.02% -
90% offered a hourly rate of more than £10.00 £10.50 £11.50
10% offered a hourly rate of more than £45.00 £35.00 £37.50
UK excluding London average hourly rate £16.50 £16.00 £17.50
% change year-on-year
+3.12% -8.57%

Service Desk Analyst
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Analyst in the job title across the North West region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the North West

Service Desk Analyst
Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the North West region.

Service Desk Analyst Daily Rate Trend in the North West

Service Desk Analyst
Hourly Rate Trend in the North West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the North West region.

Service Desk Analyst Hourly Rate Trend in the North West

Service Desk Analyst
Hourly Rate Histogram in the North West

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Desk Analyst across the North West region over the 3 months to 19 September 2014.

Service Desk Analyst Hourly Rate Histogram in the North West

Service Desk Analyst
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Analyst within the North West region over the 3 months to 19 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cheshire +28 21 £105 - 1
Manchester -4 20 £125 +4.16% 2
Lancashire - 1 - - 1
Merseyside - 1 - -
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in the North West

For the 6 months to 19 September 2014, IT contractor jobs across the North West region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 49 (59.76%) Windows
2 41 (50.00%) ITIL
3 39 (47.56%) Microsoft
4 38 (46.34%) MS Office
5 29 (35.37%) Active Directory
6 24 (29.27%) SLA
7 22 (26.83%) MS Excel
8 20 (24.39%) Windows XP
9 18 (21.95%) Windows 7
10 16 (19.51%) Finance
11 15 (18.29%) Service Management
12 14 (17.07%) HP
13 13 (15.85%) MCP
14 12 (14.63%) Incident Management
15 11 (13.41%) SC Cleared
15 11 (13.41%) Security Cleared
16 9 (10.98%) IBM Notes
16 9 (10.98%) OpenView
16 9 (10.98%) Lotus
16 9 (10.98%) Systems Management Server (SMS)
17 8 (9.76%) Telecoms
18 7 (8.54%) Banking
18 7 (8.54%) Citrix
18 7 (8.54%) Microsoft Certification
19 6 (7.32%) VPN
19 6 (7.32%) Wireless
20 5 (6.10%) ITIL Certification
20 5 (6.10%) iPad
21 4 (4.88%) Windows Server 2008
21 4 (4.88%) Smartphone

Service Desk Analyst
Top Related IT Skills in the North West by Category

For the 6 months to 19 September 2014, IT contractor jobs across the North West region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 9 (10.98%) IBM Notes
2 4 (4.88%) CICS
3 3 (3.66%) MS Exchange
4 1 (1.22%) WorkSite
4 1 (1.22%) Exchange Server 2003
4 1 (1.22%) Lync
4 1 (1.22%) Exchange Server 2010
Applications
1 38 (46.34%) MS Office
2 22 (26.83%) MS Excel
3 1 (1.22%) MS PowerPoint
Cloud Services
1 1 (1.22%) Office 365
Communications & Networking
1 6 (7.32%) VPN
1 6 (7.32%) Wireless
2 3 (3.66%) TCP/IP
3 2 (2.44%) Intranet
3 2 (2.44%) VoIP
4 1 (1.22%) HTTP
4 1 (1.22%) Internet
General
1 16 (19.51%) Finance
2 8 (9.76%) Telecoms
3 7 (8.54%) Banking
4 3 (3.66%) Legal
5 2 (2.44%) Retail
5 2 (2.44%) Retail Banking
6 1 (1.22%) Manufacturing
Miscellaneous
1 5 (6.10%) iPad
2 4 (4.88%) Smartphone
3 3 (3.66%) Blackberry
3 3 (3.66%) Analytical Skills
4 1 (1.22%) Mathematics
4 1 (1.22%) Life Science
4 1 (1.22%) Management Information System
4 1 (1.22%) NHS
4 1 (1.22%) Thin Client
4 1 (1.22%) Fat Client
4 1 (1.22%) iPhone
Operating Systems
1 49 (59.76%) Windows
2 20 (24.39%) Windows XP
3 18 (21.95%) Windows 7
4 4 (4.88%) Windows Server 2008
4 4 (4.88%) Windows NT
5 2 (2.44%) Windows Server 2012
6 1 (1.22%) Windows Vista
6 1 (1.22%) Windows 2000
6 1 (1.22%) Mac OS X
6 1 (1.22%) Windows Server 2003
6 1 (1.22%) Android
Processes & Methodologies
1 41 (50.00%) ITIL
2 15 (18.29%) Service Management
3 12 (14.63%) Incident Management
4 3 (3.66%) Service Delivery
5 1 (1.22%) Document Management
5 1 (1.22%) Logistics
5 1 (1.22%) Configuration Management
5 1 (1.22%) ITSM
5 1 (1.22%) Problem Management
5 1 (1.22%) Time Management
5 1 (1.22%) Kalman Filter
5 1 (1.22%) Mentoring
5 1 (1.22%) Coaching
5 1 (1.22%) ITIL V3
5 1 (1.22%) Continuous Improvement
5 1 (1.22%) Performance Improvement
Programming Languages
1 2 (2.44%) C
1 2 (2.44%) SQL
Qualifications
1 13 (15.85%) MCP
2 11 (13.41%) SC Cleared
2 11 (13.41%) Security Cleared
3 7 (8.54%) Microsoft Certification
4 5 (6.10%) ITIL Certification
5 4 (4.88%) MCSE
5 4 (4.88%) MCSA
5 4 (4.88%) MCTS
6 3 (3.66%) ITIL Foundation Certificate
7 1 (1.22%) MCITP
Quality Assurance & Compliance
1 24 (29.27%) SLA
System Software
1 29 (35.37%) Active Directory
Systems Management
1 9 (10.98%) OpenView
1 9 (10.98%) Systems Management Server (SMS)
Vendors
1 39 (47.56%) Microsoft
2 14 (17.07%) HP
3 9 (10.98%) Lotus
4 7 (8.54%) Citrix
5 4 (4.88%) SAP
6 3 (3.66%) LANDesk
7 2 (2.44%) Remedy
7 2 (2.44%) VMware
8 1 (1.22%) McAfee
8 1 (1.22%) Sun
8 1 (1.22%) NetApp
8 1 (1.22%) Meru Networks
Lancashire
Senitor Associates
Rate: £6 - £14 per hour
Posted: 2 days ago
Wigan
Computer Futures
Rate: £19 - £21 per annum + competitive
Posted: 9 days ago
Cheshire
Hays IT - Uk Posting account
Rate: £10.00 per hour
Posted: 15 days ago