The statistics below represent IT contracts advertised across the North West region that had Service Desk Analyst featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 5 December 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
5 Dec 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 123 130 81
Rank change year-on-year
+7 -49
Contract jobs requiring a Service Desk Analyst 32 32 65
As % of all contract IT jobs located in the North West 0.99% 0.77% 1.99%
As % of the Job Titles category 1.05% 0.82% 2.10%
Number of daily rates quoted 20 14 29
Median daily rate £120 £120 £110
Median daily rate % change year-on-year
- +9.09%
UK excluding London median daily rate £131 £130 £125
% change year-on-year
+0.96% +4.00%
Number of hourly rates quoted 8 12 28
Median hourly rate £14.00 £15.67 £12.25
Median hourly rate % change year-on-year
-10.62% +27.87%
90% offered a hourly rate of more than £12.80 £10.20 £9.99
10% offered a hourly rate of more than £16.00 £20.20 £15.00
UK excluding London median hourly rate £12.25 £14.00 £12.50
% change year-on-year
-12.50% +12.00%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
North West
Contract IT job ads with a match in the
Job Titles category
3045 3893 3088
As % of all contract IT jobs located in the North West 94.54% 93.99% 94.32%
Number of daily rates quoted 2000 2337 1815
Median daily rate £400 £385 £350
Median daily rate % change year-on-year
+3.89% +10.00%
90% offered a daily rate of more than £242 £225 £220
10% offered a daily rate of more than £563 £550 £523
UK excluding London median daily rate £398 £385 £375
% change year-on-year
+3.31% +2.66%
Number of hourly rates quoted 101 189 177
Median hourly rate £19.66 £17.64 £15.00
Median hourly rate % change year-on-year
+11.48% +17.56%
90% offered a hourly rate of more than £12.35 £11.50 £10.00
10% offered a hourly rate of more than £42.50 £42.00 £35.00
UK excluding London median hourly rate £16.50 £17.00 £15.77
% change year-on-year
-2.94% +7.79%

Service Desk Analyst
Jobs Demand Trend in the North West

The demand trend of IT contracts across the North West region that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in the North West

Service Desk Analyst
Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the North West region.

Service Desk Analyst Daily Rate Trend in the North West

Service Desk Analyst
Hourly Rate Trend in the North West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the North West region.

Service Desk Analyst Hourly Rate Trend in the North West

Service Desk Analyst
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the North West region over the 3 months to 5 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +11 16 £118 -2.08% 4
Cheshire +14 13 £120 -2.04%
Cumbria - 2 - -
Lancashire -7 1 - -
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Related IT Skills in the North West

For the 6 months to 5 December 2016, Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the North West region featuring Service Desk Analyst in the job title.

1 27 (45.00%) Windows
2 24 (40.00%) Microsoft
3 20 (33.33%) Active Directory
4 19 (31.67%) ITIL
5 17 (28.33%) MS Office
6 14 (23.33%) Service Management
6 14 (23.33%) Incident Management
7 10 (16.67%) German Language
8 9 (15.00%) Windows 7
8 9 (15.00%) Dutch Language
8 9 (15.00%) Problem Management
8 9 (15.00%) Change Management
9 8 (13.33%) Knowledge Management
9 8 (13.33%) MCP
9 8 (13.33%) Windows XP
9 8 (13.33%) French Language
9 8 (13.33%) Analytical Skills
10 7 (11.67%) Italian Language
10 7 (11.67%) Portuguese Language
10 7 (11.67%) Russian Language
10 7 (11.67%) Spanish Language
11 6 (10.00%) Computer Science
11 6 (10.00%) MS Exchange
11 6 (10.00%) IBM Notes
11 6 (10.00%) MS Excel
11 6 (10.00%) Systems Management Server (SMS)
11 6 (10.00%) Citrix
11 6 (10.00%) Lotus
11 6 (10.00%) Windows 8
11 6 (10.00%) Trend Analysis

Service Desk Analyst Skill Set
Top Related IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (10.00%) IBM Notes
1 6 (10.00%) MS Exchange
2 5 (8.33%) Exchange Server 2010
3 1 (1.67%) Exchange Server 2003
Applications
1 17 (28.33%) MS Office
2 6 (10.00%) MS Excel
Business Applications
1 3 (5.00%) Remedy ITSM
2 1 (1.67%) Visualfiles
Cloud Services
1 1 (1.67%) Office 365
Communications & Networking
1 2 (3.33%) Firewall
2 1 (1.67%) DHCP
2 1 (1.67%) DNS
2 1 (1.67%) LAN
2 1 (1.67%) WAN
General
1 10 (16.67%) German Language
2 9 (15.00%) Dutch Language
3 8 (13.33%) French Language
4 7 (11.67%) Italian Language
4 7 (11.67%) Portuguese Language
4 7 (11.67%) Russian Language
4 7 (11.67%) Spanish Language
5 3 (5.00%) Pharmaceutical
6 2 (3.33%) Finance
6 2 (3.33%) Law
6 2 (3.33%) Manufacturing
7 1 (1.67%) Legal
Miscellaneous
1 8 (13.33%) Analytical Skills
2 6 (10.00%) Computer Science
3 5 (8.33%) NHS
4 4 (6.67%) iPhone
5 3 (5.00%) Blackberry
6 2 (3.33%) Life Science
6 2 (3.33%) Management Information System
6 2 (3.33%) Video Conferencing
7 1 (1.67%) Driving Licence
7 1 (1.67%) Reinsurance
Operating Systems
1 27 (45.00%) Windows
2 9 (15.00%) Windows 7
3 8 (13.33%) Windows XP
4 6 (10.00%) Windows 8
5 4 (6.67%) Windows Server 2008
5 4 (6.67%) Windows Server 2012
6 3 (5.00%) Windows Server
7 2 (3.33%) Windows 10
7 2 (3.33%) Windows Server 2003
7 2 (3.33%) Windows Vista
Processes & Methodologies
1 19 (31.67%) ITIL
2 14 (23.33%) Incident Management
2 14 (23.33%) Service Management
3 9 (15.00%) Change Management
3 9 (15.00%) Problem Management
4 8 (13.33%) Knowledge Management
5 6 (10.00%) Trend Analysis
6 5 (8.33%) Service Delivery
7 3 (5.00%) Email Management
7 3 (5.00%) ITSM
8 2 (3.33%) Document Management
8 2 (3.33%) ITIL V3
9 1 (1.67%) Business Intelligence
9 1 (1.67%) Case Management
9 1 (1.67%) Configuration Management
9 1 (1.67%) Cybersecurity
Qualifications
1 8 (13.33%) MCP
2 4 (6.67%) ITIL Certification
3 3 (5.00%) Microsoft Certification
3 3 (5.00%) Security Cleared
4 2 (3.33%) MCSA
4 2 (3.33%) MCSE
5 1 (1.67%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 5 (8.33%) SLA
System Software
1 20 (33.33%) Active Directory
2 2 (3.33%) VMware Infrastructure
Systems Management
1 6 (10.00%) Systems Management Server (SMS)
2 4 (6.67%) SCCM
3 1 (1.67%) SCSM
Vendors
1 24 (40.00%) Microsoft
2 6 (10.00%) Citrix
2 6 (10.00%) Lotus
3 3 (5.00%) Apple
3 3 (5.00%) BMC
3 3 (5.00%) Remedy
3 3 (5.00%) SAP
3 3 (5.00%) VMware
4 2 (3.33%) Cisco
4 2 (3.33%) HP
4 2 (3.33%) Polycom
5 1 (1.67%) LANDesk