The table below looks at the statistics for the Service Desk Analyst role in IT contracts advertised for the North West region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 31 July 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
31 Jul 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 109 103 121
Rank change year-on-year
-6 +18
Contract jobs requiring a Service Desk Analyst 49 29 15
As % of all contract IT jobs located in the North West 1.28% 0.97% 0.55%
As % of the Job Titles category 1.38% 1.03% 0.60%
Number of daily rates quoted 20 12 2
Average daily rate
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£135 £123 £78
Average daily rate % change year-on-year
+10.20% +57.05%
UK excluding London average daily rate £120 £125 £113
% change year-on-year
-4.00% +11.11%
Number of hourly rates quoted 15 10 10
Average hourly rate £14.00 £14.75 £11.75
Average hourly rate % change year-on-year
-5.08% +25.53%
90% offered a hourly rate of more than £10.70 £11.80 £8.50
10% offered a hourly rate of more than £17.30 £15.10 £13.05
UK excluding London average hourly rate £13.10 £14.00 £13.00
% change year-on-year
-6.42% +7.69%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
North West
Contract IT job ads with a match in the
Job Titles category
3562 2812 2516
As % of all contract IT jobs located in the North West 93.05% 93.64% 92.57%
Number of daily rates quoted 2095 1521 1204
Average daily rate £375 £350 £325
Average daily rate % change year-on-year
+7.14% +7.69%
90% offered a daily rate of more than £230 £220 £220
10% offered a daily rate of more than £529 £506 £475
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 184 193 193
Average hourly rate £19.00 £16.08 £17.50
Average hourly rate % change year-on-year
+18.15% -8.11%
90% offered a hourly rate of more than £11.50 £10.00 £10.50
10% offered a hourly rate of more than £50.80 £42.50 £39.00
UK excluding London average hourly rate £16.50 £16.50 £17.00
% change year-on-year
- -2.94%

Service Desk Analyst
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Analyst in the job title across the North West region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the North West

Service Desk Analyst
Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the North West region.

Service Desk Analyst Daily Rate Trend in the North West

Service Desk Analyst
Hourly Rate Trend in the North West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the North West region.

Service Desk Analyst Hourly Rate Trend in the North West

Service Desk Analyst
Hourly Rate Histogram in the North West

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Desk Analyst across the North West region over the 3 months to 31 July 2015.

Service Desk Analyst Hourly Rate Histogram in the North West

Service Desk Analyst
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Analyst within the North West region over the 3 months to 31 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +2 25 £160 +18.95% 2
Cheshire -7 16 £110 +10.00% 2
Merseyside - 6 £135 - 1
Lancashire - 1 £155 -
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in the North West

For the 6 months to 31 July 2015, IT contractor jobs across the North West region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 59 (65.56%) Windows
2 43 (47.78%) MS Office
3 41 (45.56%) Active Directory
4 39 (43.33%) ITIL
4 39 (43.33%) Microsoft
5 31 (34.44%) Windows 7
6 29 (32.22%) MS Excel
6 29 (32.22%) SLA
7 27 (30.00%) Incident Management
8 21 (23.33%) Windows XP
9 10 (11.11%) Service Management
9 10 (11.11%) HP
10 8 (8.89%) Citrix
10 8 (8.89%) DNS
10 8 (8.89%) DHCP
10 8 (8.89%) TCP/IP
10 8 (8.89%) Security Cleared
11 7 (7.78%) MCP
11 7 (7.78%) Microsoft Certification
11 7 (7.78%) OpenView
11 7 (7.78%) Finance
11 7 (7.78%) Internet
12 6 (6.67%) Windows Server 2003
12 6 (6.67%) Legal
12 6 (6.67%) SC Cleared
13 5 (5.56%) Windows Server 2008
13 5 (5.56%) German Language
13 5 (5.56%) Russian Language
13 5 (5.56%) Device Driver
13 5 (5.56%) Intranet

Service Desk Analyst
Top Related IT Skills in the North West by Category

For the 6 months to 31 July 2015, IT contractor jobs across the North West region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 4 (4.44%) IBM Notes
2 3 (3.33%) MS Exchange
3 2 (2.22%) CICS
3 2 (2.22%) SharePoint
3 2 (2.22%) Lync
4 1 (1.11%) Blackberry Enterprise Server
4 1 (1.11%) WorkSite
Applications
1 43 (47.78%) MS Office
2 29 (32.22%) MS Excel
3 1 (1.11%) MS PowerPoint
Business Applications
1 1 (1.11%) Oracle Financials
1 1 (1.11%) Oracle EBS
1 1 (1.11%) SAP Oil and Gas
Cloud Services
1 4 (4.44%) Office 365
2 3 (3.33%) Google Apps
Communications & Networking
1 8 (8.89%) DHCP
1 8 (8.89%) TCP/IP
1 8 (8.89%) DNS
2 7 (7.78%) Internet
3 5 (5.56%) Intranet
4 3 (3.33%) Broadband
5 2 (2.22%) LAN
6 1 (1.11%) VoIP
6 1 (1.11%) WAN
6 1 (1.11%) VPN
6 1 (1.11%) Wi-Fi
6 1 (1.11%) Wireless
6 1 (1.11%) Cisco IOS
General
1 7 (7.78%) Finance
2 6 (6.67%) Legal
3 5 (5.56%) German Language
3 5 (5.56%) Russian Language
4 3 (3.33%) Italian Language
4 3 (3.33%) Portuguese Language
4 3 (3.33%) French Language
5 2 (2.22%) Dutch Language
5 2 (2.22%) Turkish Language
6 1 (1.11%) Spanish Language
6 1 (1.11%) Electronics
6 1 (1.11%) Telecoms
6 1 (1.11%) Manufacturing
6 1 (1.11%) Retail
6 1 (1.11%) Billing
6 1 (1.11%) Marketing
Libraries, Frameworks & Software Standards
1 5 (5.56%) HTML
Miscellaneous
1 5 (5.56%) Blackberry
1 5 (5.56%) Device Driver
2 4 (4.44%) iPhone
2 4 (4.44%) iPad
3 3 (3.33%) Smartphone
4 2 (2.22%) Management Information System
4 2 (2.22%) Mathematics
5 1 (1.11%) CMDB
5 1 (1.11%) Fat Client
5 1 (1.11%) Video Conferencing
5 1 (1.11%) Analytical Skills
5 1 (1.11%) PDA
5 1 (1.11%) Handset
5 1 (1.11%) DTV
5 1 (1.11%) EPoS
5 1 (1.11%) Thin Client
Operating Systems
1 59 (65.56%) Windows
2 31 (34.44%) Windows 7
3 21 (23.33%) Windows XP
4 6 (6.67%) Windows Server 2003
5 5 (5.56%) Windows Server 2008
6 3 (3.33%) Android
6 3 (3.33%) Windows 8
7 2 (2.22%) Mac OS
7 2 (2.22%) Apple iOS
7 2 (2.22%) Windows NT
8 1 (1.11%) Mac OS X
8 1 (1.11%) Windows 2000 Server
8 1 (1.11%) Windows Mobile
8 1 (1.11%) Windows Vista
Processes & Methodologies
1 39 (43.33%) ITIL
2 27 (30.00%) Incident Management
3 10 (11.11%) Service Management
4 3 (3.33%) Service Delivery
4 3 (3.33%) Migration
5 2 (2.22%) Problem Management
5 2 (2.22%) Server Monitoring
5 2 (2.22%) Mentoring
5 2 (2.22%) Coaching
6 1 (1.11%) Digital Marketing
6 1 (1.11%) Continuous Improvement
6 1 (1.11%) Software Deployment
6 1 (1.11%) Programme Management
6 1 (1.11%) Information Management
6 1 (1.11%) Business Intelligence
6 1 (1.11%) Configuration Management
6 1 (1.11%) Change Management
6 1 (1.11%) Practice Management
Qualifications
1 8 (8.89%) Security Cleared
2 7 (7.78%) MCP
2 7 (7.78%) Microsoft Certification
3 6 (6.67%) SC Cleared
4 3 (3.33%) MCITP
5 2 (2.22%) ITIL Foundation Certificate
5 2 (2.22%) ITIL Certification
6 1 (1.11%) MCDST
6 1 (1.11%) A+ Certification
Quality Assurance & Compliance
1 29 (32.22%) SLA
2 1 (1.11%) ISO/IEC 27001
System Software
1 41 (45.56%) Active Directory
2 3 (3.33%) XenApp
2 3 (3.33%) XenDesktop
3 1 (1.11%) BitLocker
3 1 (1.11%) VMware Infrastructure
Systems Management
1 7 (7.78%) OpenView
2 4 (4.44%) Systems Management Server (SMS)
3 3 (3.33%) SCCM
4 1 (1.11%) OVSD
Vendors
1 39 (43.33%) Microsoft
2 10 (11.11%) HP
3 8 (8.89%) Citrix
4 4 (4.44%) Lotus
5 3 (3.33%) Google
6 2 (2.22%) LANDesk
6 2 (2.22%) Oracle
6 2 (2.22%) SAP
6 2 (2.22%) VMware
6 2 (2.22%) Remedy
7 1 (1.11%) McAfee
7 1 (1.11%) Wyse
7 1 (1.11%) Interwoven
7 1 (1.11%) Avaya
7 1 (1.11%) Nokia
7 1 (1.11%) AppSense
7 1 (1.11%) Mitel
7 1 (1.11%) Cisco
7 1 (1.11%) Polycom
Liverpool, Merseyside
HAYS INFORMATION TECHNOLOGY
Rate: £12.00 - £16.00 per hour
Posted: 2 days ago