The statistics below represent IT contracts advertised across the North West region that had Service Desk Analyst featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 23 January 2017 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
23 Jan 2017
Same period 2016 Same period 2015
Service Desk Analyst
England / North West
Rank 92 134 85
Rank change year-on-year
+42 -49
Contract jobs requiring a Service Desk Analyst 39 24 53
As % of all contract IT jobs located in the North West 1.50% 0.63% 1.69%
As % of the Job Titles category 1.58% 0.67% 1.78%
Number of daily rates quoted 25 5 22
Median daily rate £120 £115 £123
Median daily rate % change year-on-year
+4.34% -6.12%
90% offered a daily rate of more than £104 £101 £110
10% offered a daily rate of more than £148 £173 £188
UK excluding London median daily rate £125 £130 £125
% change year-on-year
-3.84% +4.00%
Number of hourly rates quoted 10 13 24
Median hourly rate £13.50 £13.50 £13.00
Median hourly rate % change year-on-year
- +3.84%
90% offered a hourly rate of more than £11.00 £10.02 £10.30
10% offered a hourly rate of more than £16.00 £14.00 £15.00
UK excluding London median hourly rate £12.11 £13.33 £12.50
% change year-on-year
-9.13% +6.64%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
North West
Contract IT job ads with a match in the
Job Titles category
2475 3598 2975
As % of all contract IT jobs located in the North West 95.16% 94.78% 94.90%
Number of daily rates quoted 1572 2145 1716
Median daily rate £375 £375 £350
Median daily rate % change year-on-year
- +7.14%
90% offered a daily rate of more than £200 £240 £228
10% offered a daily rate of more than £550 £550 £514
UK excluding London median daily rate £390 £375 £375
% change year-on-year
+4.00% -
Number of hourly rates quoted 108 171 185
Median hourly rate £17.50 £22.50 £17.50
Median hourly rate % change year-on-year
-22.22% +28.57%
90% offered a hourly rate of more than £12.50 £12.00 £10.25
10% offered a hourly rate of more than £45.00 £50.80 £37.40
UK excluding London median hourly rate £17.50 £17.50 £16.00
% change year-on-year
- +9.37%

Service Desk Analyst
Jobs Demand Trend in the North West

The demand trend of IT contracts across the North West region that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in the North West

Service Desk Analyst
Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the North West region.

Service Desk Analyst Daily Rate Trend in the North West

Service Desk Analyst
Hourly Rate Trend in the North West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the North West region.

Service Desk Analyst Hourly Rate Trend in the North West

Service Desk Analyst
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the North West region over the 3 months to 23 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +22 19 £118 +16.04% 3
Cheshire +29 11 £120 -31.42% 2
Merseyside +2 3 - - 1
Lancashire +4 2 £150 +5.26%
Cumbria - 2 - -
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Related IT Skills in the North West

For the 6 months to 23 January 2017, Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the North West region featuring Service Desk Analyst in the job title.

1 22 (36.67%) ITIL
1 22 (36.67%) Windows
2 21 (35.00%) Incident Management
3 20 (33.33%) Microsoft
3 20 (33.33%) Active Directory
4 19 (31.67%) Service Management
5 16 (26.67%) MS Office
6 15 (25.00%) Analytical Skills
7 14 (23.33%) Change Management
7 14 (23.33%) Problem Management
8 10 (16.67%) French Language
8 10 (16.67%) German Language
8 10 (16.67%) IBM Notes
8 10 (16.67%) Lotus
8 10 (16.67%) Systems Management Server (SMS)
8 10 (16.67%) Trend Analysis
9 9 (15.00%) Security Cleared
9 9 (15.00%) MCP
10 8 (13.33%) Citrix
10 8 (13.33%) Portuguese Language
10 8 (13.33%) Russian Language
10 8 (13.33%) Spanish Language
10 8 (13.33%) Windows 7
11 7 (11.67%) Italian Language
11 7 (11.67%) Computer Science
11 7 (11.67%) Dutch Language
11 7 (11.67%) MS Excel
12 6 (10.00%) SLA
12 6 (10.00%) Windows XP
13 5 (8.33%) Email Management

Service Desk Analyst Skill Set
Top Related IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (16.67%) IBM Notes
2 4 (6.67%) MS Exchange
3 3 (5.00%) Exchange Server 2010
Applications
1 16 (26.67%) MS Office
2 7 (11.67%) MS Excel
Business Applications
1 1 (1.67%) Remedy ITSM
1 1 (1.67%) Visualfiles
Communications & Networking
1 2 (3.33%) Firewall
2 1 (1.67%) DHCP
2 1 (1.67%) DNS
2 1 (1.67%) LAN
2 1 (1.67%) WAN
General
1 10 (16.67%) French Language
1 10 (16.67%) German Language
2 8 (13.33%) Portuguese Language
2 8 (13.33%) Russian Language
2 8 (13.33%) Spanish Language
3 7 (11.67%) Dutch Language
3 7 (11.67%) Italian Language
4 3 (5.00%) Pharmaceutical
5 2 (3.33%) Finance
5 2 (3.33%) Law
5 2 (3.33%) Manufacturing
6 1 (1.67%) Legal
Miscellaneous
1 15 (25.00%) Analytical Skills
2 7 (11.67%) Computer Science
3 5 (8.33%) iPhone
4 4 (6.67%) Blackberry
4 4 (6.67%) NHS
5 3 (5.00%) Enterprise Software
6 2 (3.33%) Life Science
6 2 (3.33%) Management Information System
6 2 (3.33%) Video Conferencing
7 1 (1.67%) Reinsurance
Operating Systems
1 22 (36.67%) Windows
2 8 (13.33%) Windows 7
3 6 (10.00%) Windows XP
4 5 (8.33%) Windows 8
5 3 (5.00%) Windows Server
5 3 (5.00%) Windows Server 2008
5 3 (5.00%) Windows Server 2012
6 2 (3.33%) Windows 10
6 2 (3.33%) Windows Vista
Processes & Methodologies
1 22 (36.67%) ITIL
2 21 (35.00%) Incident Management
3 19 (31.67%) Service Management
4 14 (23.33%) Change Management
4 14 (23.33%) Problem Management
5 10 (16.67%) Trend Analysis
6 5 (8.33%) Email Management
7 3 (5.00%) CRM
7 3 (5.00%) Infrastructure Management
7 3 (5.00%) Time Management
8 2 (3.33%) Business Intelligence
8 2 (3.33%) Document Management
8 2 (3.33%) ITIL V3
8 2 (3.33%) Knowledge Management
9 1 (1.67%) Case Management
9 1 (1.67%) Configuration Management
9 1 (1.67%) Cybersecurity
9 1 (1.67%) ITSM
9 1 (1.67%) Service Delivery
Qualifications
1 9 (15.00%) MCP
1 9 (15.00%) Security Cleared
2 3 (5.00%) BPSS Clearance
2 3 (5.00%) SC Cleared
3 2 (3.33%) ITIL Certification
3 2 (3.33%) MCSA
3 2 (3.33%) MCSE
3 2 (3.33%) Microsoft Certification
Quality Assurance & Compliance
1 6 (10.00%) SLA
System Software
1 20 (33.33%) Active Directory
2 2 (3.33%) VMware Infrastructure
Systems Management
1 10 (16.67%) Systems Management Server (SMS)
Vendors
1 20 (33.33%) Microsoft
2 10 (16.67%) Lotus
3 8 (13.33%) Citrix
4 3 (5.00%) SAP
4 3 (5.00%) VMware
5 2 (3.33%) Cisco
5 2 (3.33%) HP
5 2 (3.33%) Polycom
6 1 (1.67%) Apple
6 1 (1.67%) BMC
6 1 (1.67%) Remedy
Manchester, Lancashire
Robert Walters
Rate: £120 - £170 per day
Posted: 3 days ago