The table below looks at the statistics for the Service Manager role in IT contracts advertised for the North West region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Manager in their job title over the 3 months to 5 August 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
5 Aug 2015
Same period 2014 Same period 2013
Services Manager
Rank 109 106 108
Rank change year-on-year
-3 +2
Contract jobs requiring a Service Manager 43 30 22
As % of all contract IT jobs located in the North West 1.08% 0.97% 0.79%
As % of the Job Titles category 1.16% 1.03% 0.85%
Number of daily rates quoted 18 16 12
Average daily rate
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£418 £373 £380
Average daily rate % change year-on-year
+12.08% -1.97%
90% offered a daily rate of more than £293 £313 £325
10% offered a daily rate of more than £535 £525 £465
UK excluding London average daily rate £405 £380 £350
% change year-on-year
+6.57% +8.57%
Number of hourly rates quoted 4 4 1
Average hourly rate £30.52 £27.25 £22.50
Average hourly rate % change year-on-year
+12.00% +21.11%
UK excluding London average hourly rate £30.52 £28.17 £22.00
% change year-on-year
+8.36% +28.02%
Service Manager
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
North West
Contract IT job ads with a match in the
Job Titles category
3698 2907 2576
As % of all contract IT jobs located in the North West 93.10% 93.56% 92.40%
Number of daily rates quoted 2203 1580 1232
Average daily rate £375 £350 £325
Average daily rate % change year-on-year
+7.14% +7.69%
90% offered a daily rate of more than £235 £215 £215
10% offered a daily rate of more than £530 £513 £475
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 182 195 200
Average hourly rate £21.00 £16.84 £17.50
Average hourly rate % change year-on-year
+24.70% -3.77%
90% offered a hourly rate of more than £11.50 £10.00 £10.50
10% offered a hourly rate of more than £54.71 £40.00 £39.00
UK excluding London average hourly rate £16.50 £16.50 £17.00
% change year-on-year
- -2.94%

Service Manager
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of IT contractor jobs citing Service Manager in the job title across the North West region as a proportion of the total demand within the Job Titles category.

Service Manager Jobs Demand Trend in the North West

Service Manager
Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Manager across the North West region.

Service Manager Daily Rate Trend in the North West

Service Manager
Daily Rate Histogram in the North West

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Manager across the North West region over the 3 months to 5 August 2015.

Service Manager Daily Rate Histogram in the North West

Service Manager
Hourly Rate Trend in the North West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Manager across the North West region.

Service Manager Hourly Rate Trend in the North West

Service Manager
Hourly Rate Histogram in the North West

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Manager across the North West region over the 3 months to 5 August 2015.

Service Manager Hourly Rate Histogram in the North West

Service Manager
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Manager within the North West region over the 3 months to 5 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -5 16 £418 +28.46% 13
Cheshire -5 13 £400 +1.26% 2
Lancashire +5 8 £518 +53.33% 1
Merseyside -10 7 £293 -35.00% 2
Service Manager
England

Service Manager
Top 30 Related IT Skills in the North West

For the 6 months to 5 August 2015, IT contractor jobs across the North West region that cited Service Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Manager in their job title.

1 40 (51.28%) ITIL
2 28 (35.90%) Service Management
2 28 (35.90%) Service Delivery
3 26 (33.33%) Finance
4 20 (25.64%) Stakeholder Management
5 16 (20.51%) Project Management
6 13 (16.67%) ITIL Certification
7 10 (12.82%) Change Management
7 10 (12.82%) Problem Management
8 7 (8.97%) Risk Management
8 7 (8.97%) PRINCE2
9 6 (7.69%) Active Directory
9 6 (7.69%) Service Desk Management
9 6 (7.69%) Data Centre
10 5 (6.41%) Root Cause Analysis
10 5 (6.41%) Supplier Management
10 5 (6.41%) Incident Management
10 5 (6.41%) SLA
11 4 (5.13%) Windows
11 4 (5.13%) Citrix
11 4 (5.13%) Pharmaceutical
11 4 (5.13%) GAP Analysis
11 4 (5.13%) SC Cleared
11 4 (5.13%) Security Cleared
11 4 (5.13%) Migration
11 4 (5.13%) Continuous Improvement
11 4 (5.13%) SecurID
11 4 (5.13%) Coaching
11 4 (5.13%) Analytical Skills
12 3 (3.85%) Capacity Management

Service Manager
Top Related IT Skills in the North West by Category

For the 6 months to 5 August 2015, IT contractor jobs across the North West region that cited Service Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Manager in their job title. Up to 20 skills are shown per category.

Application Platforms
1 1 (1.28%) SharePoint
Applications
1 3 (3.85%) MS PowerPoint
Business Applications
1 1 (1.28%) Dynamics CRM
Communications & Networking
1 1 (1.28%) Broadband
1 1 (1.28%) DHCP
1 1 (1.28%) DNS
1 1 (1.28%) Cisco ICM
1 1 (1.28%) Telepresence
General
1 26 (33.33%) Finance
2 4 (5.13%) Pharmaceutical
3 3 (3.85%) Legal
4 2 (2.56%) Banking
4 2 (2.56%) Retail
5 1 (1.28%) Local Government
5 1 (1.28%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (1.28%) WSDL
1 1 (1.28%) Middleware
1 1 (1.28%) JSON
Miscellaneous
1 6 (7.69%) Data Centre
2 4 (5.13%) Analytical Skills
2 4 (5.13%) SecurID
3 3 (3.85%) NHS
3 3 (3.85%) Mainframe
4 2 (2.56%) Management Information System
5 1 (1.28%) IVR
5 1 (1.28%) Biometrics
5 1 (1.28%) Statistics
Operating Systems
1 4 (5.13%) Windows
2 1 (1.28%) Windows XP
2 1 (1.28%) Windows Server 2008
2 1 (1.28%) Windows 2000 Server
Processes & Methodologies
1 40 (51.28%) ITIL
2 28 (35.90%) Service Management
2 28 (35.90%) Service Delivery
3 20 (25.64%) Stakeholder Management
4 16 (20.51%) Project Management
5 10 (12.82%) Change Management
5 10 (12.82%) Problem Management
6 7 (8.97%) Risk Management
6 7 (8.97%) PRINCE2
7 6 (7.69%) Service Desk Management
8 5 (6.41%) Root Cause Analysis
8 5 (6.41%) Supplier Management
8 5 (6.41%) Incident Management
9 4 (5.13%) Migration
9 4 (5.13%) GAP Analysis
9 4 (5.13%) Coaching
9 4 (5.13%) Continuous Improvement
10 3 (3.85%) Capacity Management
10 3 (3.85%) Data Centre Operations
10 3 (3.85%) CRM
Programming Languages
1 1 (1.28%) JavaScript
Qualifications
1 13 (16.67%) ITIL Certification
2 4 (5.13%) SC Cleared
2 4 (5.13%) Security Cleared
3 3 (3.85%) PRINCE2 Certification
4 1 (1.28%) PRINCE2 Practitioner
4 1 (1.28%) APMG
4 1 (1.28%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 5 (6.41%) SLA
2 2 (2.56%) Sarbanes-Oxley
3 1 (1.28%) ISO/IEC 27001
System Software
1 6 (7.69%) Active Directory
Vendors
1 4 (5.13%) Citrix
2 2 (2.56%) SAP
2 2 (2.56%) IBM
3 1 (1.28%) Cisco
3 1 (1.28%) VMware
3 1 (1.28%) Northgate
3 1 (1.28%) Civica
3 1 (1.28%) Capita
3 1 (1.28%) ServiceNow
Manchester, Lancashire
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