The table below looks at the statistics for Service Delivery skills in IT contracts advertised for the North West region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Delivery over the 3 months to 4 March 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
4 Mar 2015
Same period 2014 Same period 2013
Services Delivery
Rank 75 55 67
Rank change year-on-year
-20 +12
Contract jobs citing Service Delivery 74 81 54
As % of all contract IT jobs located in the North West 2.15% 2.94% 2.26%
As % of the Processes & Methodologies category 2.92% 4.07% 3.23%
Number of daily rates quoted 31 39 25
Average daily rate
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of your Daily Rate
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£400 £425 £313
Average daily rate % change year-on-year
-5.88% +36.00%
90% offered a daily rate of more than £260 £255 £250
10% offered a daily rate of more than £600 £508 £485
UK excluding London average daily rate £375 £375 £350
% change year-on-year
- +7.21%
Number of hourly rates quoted 10 7 2
Average hourly rate £19.13 £12.49 £17.00
Average hourly rate % change year-on-year
+53.12% -26.52%
UK excluding London average hourly rate £15.30 £12.90 £17.00
% change year-on-year
+18.60% -24.11%
Service Delivery
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the North West region.

Processes & Methodologies Category
North West
Contract IT job ads with a match in the
Processes & Methodologies category
2538 1989 1671
As % of all contract IT jobs located in the North West 73.63% 72.27% 70.06%
Number of daily rates quoted 1440 1019 861
Average daily rate £400 £375 £330
Average daily rate % change year-on-year
+6.66% +13.63%
90% offered a daily rate of more than £275 £263 £245
10% offered a daily rate of more than £550 £535 £490
UK excluding London average daily rate £400 £375 £363
% change year-on-year
+6.66% +3.44%
Number of hourly rates quoted 113 117 90
Average hourly rate £37.00 £33.00 £26.50
Average hourly rate % change year-on-year
+12.12% +24.52%
90% offered a hourly rate of more than £13.00 £12.49 £12.50
10% offered a hourly rate of more than £55.00 £46.00 £57.50
UK excluding London average hourly rate £30.00 £27.50 £31.50
% change year-on-year
+9.09% -12.69%

Service Delivery
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of IT contractor jobs citing Service Delivery across the North West region as a proportion of the total demand within the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in the North West

Service Delivery
Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Delivery across the North West region.

Service Delivery Daily Rate Trend in the North West

Service Delivery
Daily Rate Histogram in the North West

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Delivery across the North West region over the 3 months to 4 March 2015.

Service Delivery Daily Rate Histogram in the North West

Service Delivery
Hourly Rate Trend in the North West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Delivery across the North West region.

Service Delivery Hourly Rate Trend in the North West

Service Delivery
Hourly Rate Histogram in the North West

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Delivery across the North West region over the 3 months to 4 March 2015.

Service Delivery Hourly Rate Histogram in the North West

Service Delivery
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Delivery within the North West region over the 3 months to 4 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -13 25 £430 +17.80% 14
Cheshire -20 19 £400 -5.88% 13
Lancashire -10 13 £550 +17.64% 5
Cumbria - 3 - - 1
Merseyside -16 2 £463 +12.80% 2
Service Delivery
England

Service Delivery
Top 30 Related IT Skills in the North West

For the 6 months to 4 March 2015, IT contractor jobs across the North West region citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Delivery.

1 63 (37.50%) Finance
2 51 (30.36%) ITIL
3 38 (22.62%) Oracle
4 37 (22.02%) Service Management
5 34 (20.24%) Project Management
6 28 (16.67%) SLA
7 24 (14.29%) Risk Management
7 24 (14.29%) Security Cleared
8 20 (11.90%) SQL
9 19 (11.31%) Microsoft
10 16 (9.52%) Stakeholder Management
10 16 (9.52%) Change Control
11 15 (8.93%) Performance Management
11 15 (8.93%) MS Excel
11 15 (8.93%) CRM
12 14 (8.33%) Windows
12 14 (8.33%) Change Management
12 14 (8.33%) Oracle EBS
12 14 (8.33%) SC Cleared
13 12 (7.14%) PRINCE2
13 12 (7.14%) Agile Software Development
13 12 (7.14%) Programme Management
13 12 (7.14%) Banking
13 12 (7.14%) CRAMM
13 12 (7.14%) Analytical Skills
14 11 (6.55%) ISEB
15 10 (5.95%) Configuration Management
15 10 (5.95%) Cisco
15 10 (5.95%) Supplier Management
15 10 (5.95%) Oracle Database

Service Delivery
Top Related IT Skills in the North West by Category

For the 6 months to 4 March 2015, IT contractor jobs across the North West region citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

Application Platforms
1 6 (3.57%) Oracle SOA Suite
2 5 (2.98%) IIS
3 4 (2.38%) SharePoint
4 3 (1.79%) Documentum
4 3 (1.79%) WebLogic
5 2 (1.19%) MS Exchange
5 2 (1.19%) Oracle Service Bus
6 1 (0.60%) Oracle Workflow
6 1 (0.60%) CICS
6 1 (0.60%) BizTalk Server
6 1 (0.60%) Tomcat
Applications
1 15 (8.93%) MS Excel
2 7 (4.17%) MS PowerPoint
3 6 (3.57%) MS Project
4 4 (2.38%) MS Office
4 4 (2.38%) MS Visio
Business Applications
1 14 (8.33%) Oracle EBS
2 10 (5.95%) Oracle EBS R12
3 4 (2.38%) SAP SD
3 4 (2.38%) Oracle Payroll
3 4 (2.38%) SAP Oil and Gas
4 3 (1.79%) Oracle iRecruitment
4 3 (1.79%) ResourceLink
4 3 (1.79%) SAP FI
5 2 (1.19%) Oracle Applications
6 1 (0.60%) Oracle Payables
6 1 (0.60%) Oracle Internet Expenses
6 1 (0.60%) Oracle iProcurement
6 1 (0.60%) Oracle General Ledger
6 1 (0.60%) Dynamics CRM
6 1 (0.60%) Dynamics AX
6 1 (0.60%) Oracle CRM
6 1 (0.60%) Oracle HRMS
6 1 (0.60%) SAP R/3
Cloud Services
1 5 (2.98%) SaaS
2 2 (1.19%) Cloud Computing
2 2 (1.19%) Office 365
Communications & Networking
1 4 (2.38%) WCDMA
1 4 (2.38%) GPRS
1 4 (2.38%) GSM
1 4 (2.38%) 3G
1 4 (2.38%) 2G
1 4 (2.38%) HSPA
1 4 (2.38%) LTE
1 4 (2.38%) 4G
1 4 (2.38%) Radio Access Network
2 3 (1.79%) LAN
2 3 (1.79%) WAN
3 2 (1.19%) Firewall
3 2 (1.19%) Intranet
3 2 (1.19%) SAN
3 2 (1.19%) VLAN
4 1 (0.60%) Network Security
4 1 (0.60%) Wireless Security
4 1 (0.60%) Intrusion Detection
4 1 (0.60%) Wireless
4 1 (0.60%) Internet
Database & Business Intelligence
1 10 (5.95%) Oracle Database
2 8 (4.76%) Oracle BI EE
3 7 (4.17%) SQL Server
4 6 (3.57%) Oracle Database 11g
5 3 (1.79%) BODI
6 1 (0.60%) Big Data
6 1 (0.60%) SQL Server 2012
6 1 (0.60%) Hadoop
6 1 (0.60%) SQL Server 2008
6 1 (0.60%) SQL Server 2005
6 1 (0.60%) SQL Server 2000
6 1 (0.60%) Data Warehouse
General
1 63 (37.50%) Finance
2 12 (7.14%) Banking
3 9 (5.36%) Local Government
3 9 (5.36%) Telecoms
4 6 (3.57%) Manufacturing
5 4 (2.38%) Retail
6 3 (1.79%) General Ledger
6 3 (1.79%) Retail Banking
6 3 (1.79%) Back Office
7 2 (1.19%) Legal
7 2 (1.19%) Marketing
8 1 (0.60%) Investment Banking
8 1 (0.60%) Billing
8 1 (0.60%) Advertising
8 1 (0.60%) Publishing
8 1 (0.60%) Law
8 1 (0.60%) Games
8 1 (0.60%) Electronics
Job Titles
1 41 (24.40%) Service Manager
2 32 (19.05%) Analyst
3 30 (17.86%) Delivery Manager
3 30 (17.86%) Services Delivery Manager
4 13 (7.74%) Integration Manager
4 13 (7.74%) Project Manager
5 11 (6.55%) Developer
6 10 (5.95%) Consultant
7 9 (5.36%) Support Analyst
8 8 (4.76%) Service Analyst
8 8 (4.76%) Oracle Developer
8 8 (4.76%) Oracle Consultant
9 6 (3.57%) Applications Support
9 6 (3.57%) Architect
9 6 (3.57%) Business Analyst
9 6 (3.57%) Services Delivery Analyst
9 6 (3.57%) Oracle SOA Developer
9 6 (3.57%) SOA Developer
10 5 (2.98%) SAP Analyst
10 5 (2.98%) IT Services Manager
Libraries, Frameworks & Software Standards
1 6 (3.57%) XML
1 6 (3.57%) WSDL
2 5 (2.98%) Java ME
2 5 (2.98%) Java SE
2 5 (2.98%) Java EE
2 5 (2.98%) J2ME
2 5 (2.98%) J2SE
2 5 (2.98%) J2EE
3 4 (2.38%) EDI
4 1 (0.60%) REST
4 1 (0.60%) Apache Camel
4 1 (0.60%) Spring
4 1 (0.60%) Middleware
4 1 (0.60%) Web Services
4 1 (0.60%) .NET
Miscellaneous
1 12 (7.14%) Analytical Skills
2 7 (4.17%) Computer Science
3 5 (2.98%) Enterprise Software
3 5 (2.98%) Performance Metrics
3 5 (2.98%) Management Information System
4 4 (2.38%) GIS
4 4 (2.38%) Mainframe
5 1 (0.60%) Digital Media
5 1 (0.60%) New Media
5 1 (0.60%) Mobile App
5 1 (0.60%) User Experience
5 1 (0.60%) Credit Risk
5 1 (0.60%) Life Science
5 1 (0.60%) IBM Mainframe
5 1 (0.60%) Data Protection Act
5 1 (0.60%) MHEG
5 1 (0.60%) Interactive TV
5 1 (0.60%) VSAM
5 1 (0.60%) Statistics
5 1 (0.60%) IPTV
Operating Systems
1 14 (8.33%) Windows
2 4 (2.38%) UNIX
3 3 (1.79%) Windows 7
3 3 (1.79%) Windows Server 2008
3 3 (1.79%) Windows Server 2003
3 3 (1.79%) HPUX
3 3 (1.79%) Solaris
3 3 (1.79%) Linux
4 2 (1.19%) Windows XP
4 2 (1.19%) VME
5 1 (0.60%) Windows Vista
5 1 (0.60%) Mac OS
5 1 (0.60%) Windows 2000 Server
5 1 (0.60%) Windows 2000
Processes & Methodologies
1 51 (30.36%) ITIL
2 37 (22.02%) Service Management
3 34 (20.24%) Project Management
4 24 (14.29%) Risk Management
5 16 (9.52%) Stakeholder Management
5 16 (9.52%) Change Control
6 15 (8.93%) Performance Management
6 15 (8.93%) CRM
7 14 (8.33%) Change Management
8 12 (7.14%) PRINCE2
8 12 (7.14%) Agile Software Development
8 12 (7.14%) Programme Management
8 12 (7.14%) CRAMM
9 10 (5.95%) Configuration Management
9 10 (5.95%) Supplier Management
9 10 (5.95%) Network Management
10 9 (5.36%) Asset Management
10 9 (5.36%) ITSM
11 8 (4.76%) SOA
11 8 (4.76%) Migration
Programming Languages
1 20 (11.90%) SQL
2 8 (4.76%) C
2 8 (4.76%) Java
3 3 (1.79%) Shell Script
4 2 (1.19%) PL/SQL
4 2 (1.19%) C#
5 1 (0.60%) Scala
5 1 (0.60%) VB6
5 1 (0.60%) Ruby
5 1 (0.60%) JCL
5 1 (0.60%) COBOL
5 1 (0.60%) JavaScript
5 1 (0.60%) VB
5 1 (0.60%) VBA
Qualifications
1 24 (14.29%) Security Cleared
2 14 (8.33%) SC Cleared
3 11 (6.55%) ISEB
4 10 (5.95%) Degree
5 7 (4.17%) VCP4
6 4 (2.38%) Chartered Engineer
7 1 (0.60%) ITIL Foundation Certificate
7 1 (0.60%) DV Cleared
7 1 (0.60%) CISM
7 1 (0.60%) CCNA
7 1 (0.60%) CISSP
7 1 (0.60%) Cisco Certification
7 1 (0.60%) Microsoft Certification
7 1 (0.60%) PRINCE2 Certification
7 1 (0.60%) PMI Certification
7 1 (0.60%) MCSE
7 1 (0.60%) HND
Quality Assurance & Compliance
1 28 (16.67%) SLA
2 3 (1.79%) COBIT
3 2 (1.19%) Sarbanes-Oxley
3 2 (1.19%) QA
4 1 (0.60%) Basel III
4 1 (0.60%) PCI DSS
4 1 (0.60%) ISO/IEC 27001
System Software
1 5 (2.98%) VMware Infrastructure
2 4 (2.38%) Active Directory
3 1 (0.60%) Tivoli Workload Scheduler
Systems Management
1 1 (0.60%) Cisco IPCC
1 1 (0.60%) Tivoli
Vendors
1 38 (22.62%) Oracle
2 19 (11.31%) Microsoft
3 10 (5.95%) Cisco
4 9 (5.36%) SAP
5 8 (4.76%) VMware
6 7 (4.17%) Business Objects
7 4 (2.38%) Citrix
7 4 (2.38%) Nortel
7 4 (2.38%) Ericsson
7 4 (2.38%) Mapinfo
7 4 (2.38%) Huawei
7 4 (2.38%) Nokia Solutions and Networks
8 3 (1.79%) F5
8 3 (1.79%) Fujitsu
8 3 (1.79%) HP
8 3 (1.79%) Compuware
8 3 (1.79%) IBM
9 2 (1.19%) Informatica
9 2 (1.19%) NetApp
9 2 (1.19%) ICL
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