The table below looks at the statistics for Service Delivery skills in IT contracts advertised for the North West region. Included is a guide to the contractor rates offered in IT contracts that have cited Service Delivery over the 3 months to 3 December 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
3 Dec 2016
Same period 2015 Same period 2014
Services Delivery
Rank 88 54 56
Rank change year-on-year
-34 +2
Contract jobs citing Service Delivery 71 121 94
As % of all contract IT jobs located in the North West 2.23% 2.89% 2.88%
As % of the Processes & Methodologies category 2.66% 3.64% 3.71%
Number of daily rates quoted 40 67 54
Median daily rate £438 £500 £475
Median daily rate % change year-on-year
-12.50% +5.26%
90% offered a daily rate of more than £150 £300 £283
10% offered a daily rate of more than £651 £865 £568
UK excluding London median daily rate £413 £392 £375
% change year-on-year
+5.36% +4.40%
Number of hourly rates quoted 5 5 7
Median hourly rate £14.75 £16.50 £20.00
Median hourly rate % change year-on-year
-10.60% -17.50%
90% offered a hourly rate of more than £14.47 £12.20 £10.60
10% offered a hourly rate of more than £18.00 £18.50 £26.83
UK excluding London median hourly rate £14.52 £18.05 £14.00
% change year-on-year
-19.55% +28.92%
Service Delivery
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the North West region.

Processes & Methodologies Category
North West
Contract IT job ads with a match in the
Processes & Methodologies category
2668 3323 2531
As % of all contract IT jobs located in the North West 83.82% 79.36% 77.42%
Number of daily rates quoted 1779 2036 1487
Median daily rate £413 £413 £375
Median daily rate % change year-on-year
- +10.00%
90% offered a daily rate of more than £300 £275 £251
10% offered a daily rate of more than £575 £600 £525
UK excluding London median daily rate £413 £400 £385
% change year-on-year
+3.12% +3.89%
Number of hourly rates quoted 62 128 109
Median hourly rate £27.50 £32.50 £28.00
Median hourly rate % change year-on-year
-15.38% +16.07%
90% offered a hourly rate of more than £14.56 £12.40 £13.50
10% offered a hourly rate of more than £44.35 £47.71 £63.00
UK excluding London median hourly rate £31.00 £34.95 £25.00
% change year-on-year
-11.30% +39.80%

Service Delivery
Jobs Demand Trend in the North West

The demand trend of contract jobs across the North West region citing Service Delivery as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in the North West

Service Delivery
Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Delivery across the North West region.

Service Delivery Daily Rate Trend in the North West

Service Delivery
Daily Rate Histogram in the North West

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Delivery across the North West region over the 3 months to 3 December 2016.

Service Delivery Daily Rate Histogram in the North West

Service Delivery
Hourly Rate Trend in the North West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Delivery across the North West region.

Service Delivery Hourly Rate Trend in the North West

Service Delivery
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the North West region over the 3 months to 3 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -16 33 £419 +11.66% 16
Cheshire +1 22 £488 +1.56% 5
Lancashire -16 6 £255 -57.50%
Merseyside -2 3 £288 - 1
Cumbria +12 1 - -
Service Delivery
England

Service Delivery
Top 30 Related IT Skills in the North West

For the 6 months to 3 December 2016, IT contractor jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the North West region with a requirement for Service Delivery.

1 44 (33.08%) ITIL
2 36 (27.07%) Service Management
3 25 (18.80%) Agile Software Development
3 25 (18.80%) Microsoft
4 24 (18.05%) Project Management
5 23 (17.29%) Security Cleared
6 21 (15.79%) Finance
7 20 (15.04%) Windows
8 17 (12.78%) Change Control
9 16 (12.03%) Problem Management
9 16 (12.03%) SLA
9 16 (12.03%) Active Directory
9 16 (12.03%) Configuration Management
10 15 (11.28%) Cisco
11 14 (10.53%) WAN
11 14 (10.53%) Firewall
11 14 (10.53%) SC Cleared
11 14 (10.53%) Analytical Skills
12 13 (9.77%) MS Office
13 12 (9.02%) Cisco Certification
14 11 (8.27%) Change Management
14 11 (8.27%) SQL
14 11 (8.27%) MS Excel
14 11 (8.27%) SQL Server
14 11 (8.27%) LAN
14 11 (8.27%) VoIP
14 11 (8.27%) CCNP
14 11 (8.27%) Management Information System
14 11 (8.27%) Migration
14 11 (8.27%) Programme Management

Service Delivery
Top Related IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (3.76%) SAS
1 5 (3.76%) Skype for Business
2 4 (3.01%) SharePoint
3 3 (2.26%) Drupal
3 3 (2.26%) IBM Domino
4 1 (0.75%) BizTalk Server
4 1 (0.75%) CICS
4 1 (0.75%) CMS
4 1 (0.75%) Exchange Server 2010
4 1 (0.75%) MS Exchange
4 1 (0.75%) WebSphere
Applications
1 13 (9.77%) MS Office
2 11 (8.27%) MS Excel
3 6 (4.51%) MS PowerPoint
3 6 (4.51%) MS Visio
Business Applications
1 1 (0.75%) SAP BPC
1 1 (0.75%) SAP HR
Cloud Services
1 6 (4.51%) SaaS
2 4 (3.01%) Amazon AWS
3 3 (2.26%) Google Analytics
3 3 (2.26%) Google Cloud Platform
3 3 (2.26%) Microsoft Azure
3 3 (2.26%) Office 365
3 3 (2.26%) SuccessFactors
4 2 (1.50%) IaaS
4 2 (1.50%) PaaS
5 1 (0.75%) Azure Active Directory
5 1 (0.75%) Cloud Computing
5 1 (0.75%) OneDrive
Communications & Networking
1 14 (10.53%) Firewall
1 14 (10.53%) WAN
2 11 (8.27%) LAN
2 11 (8.27%) VoIP
3 10 (7.52%) Cisco ASA
4 9 (6.77%) Network Security
4 9 (6.77%) SSL
5 8 (6.02%) DNS
6 4 (3.01%) Cisco Nexus
6 4 (3.01%) Internet
6 4 (3.01%) IP Telephony
7 3 (2.26%) DHCP
7 3 (2.26%) Intranet
7 3 (2.26%) NetScaler
7 3 (2.26%) SAN
7 3 (2.26%) TCP/IP
7 3 (2.26%) Wireless
8 2 (1.50%) Ethernet
8 2 (1.50%) FCoE
8 2 (1.50%) IPv4
Database & Business Intelligence
1 11 (8.27%) SQL Server
2 5 (3.76%) Data Warehouse
2 5 (3.76%) SQL Server Integration Services
2 5 (3.76%) SQL Server Reporting Services
3 3 (2.26%) BigQuery
3 3 (2.26%) MySQL
3 3 (2.26%) SAS Enterprise Guide
3 3 (2.26%) SAS Visual Analytics
3 3 (2.26%) SQL Server 2012
4 2 (1.50%) SQL Server 2008
4 2 (1.50%) SQL Server Analysis Services
5 1 (0.75%) Data Mining
5 1 (0.75%) Oracle Database
5 1 (0.75%) Oracle Database 10g
5 1 (0.75%) Oracle Database 11g
5 1 (0.75%) RDBMS
5 1 (0.75%) Relational Database
5 1 (0.75%) SQL Server 2014
5 1 (0.75%) SQL Server 2016
Development Applications
1 8 (6.02%) JIRA
2 3 (2.26%) SQL Server Management Studio (SSMS)
General
1 21 (15.79%) Finance
2 9 (6.77%) Banking
3 4 (3.01%) Retail
4 3 (2.26%) Legal
4 3 (2.26%) Local Government
4 3 (2.26%) Marketing
4 3 (2.26%) Pharmaceutical
5 2 (1.50%) Games
5 2 (1.50%) Law
5 2 (1.50%) Manufacturing
5 2 (1.50%) Telecoms
6 1 (0.75%) Aerospace
6 1 (0.75%) Publishing
6 1 (0.75%) Retail Banking
Job Titles
1 30 (22.56%) Analyst
1 30 (22.56%) Delivery Manager
2 28 (21.05%) Service Manager
3 25 (18.80%) Services Delivery Manager
4 11 (8.27%) Developer
5 9 (6.77%) ITIL Manager
5 9 (6.77%) Service Analyst
6 8 (6.02%) Support Analyst
7 7 (5.26%) Architect
7 7 (5.26%) ITIL Service Manager
7 7 (5.26%) Service Desk Support
8 6 (4.51%) 1st Line Support
8 6 (4.51%) Business Analyst
8 6 (4.51%) ITIL Service Delivery Manager
9 5 (3.76%) 1st Line Support Analyst
9 5 (3.76%) IT Manager
9 5 (3.76%) Network Security Manager
9 5 (3.76%) Project Manager
9 5 (3.76%) Security Manager
9 5 (3.76%) Service Desk Analyst
Libraries, Frameworks & Software Standards
1 3 (2.26%) Node.js
2 2 (1.50%) React
3 1 (0.75%) ISPF
3 1 (0.75%) Middleware
3 1 (0.75%) Web Services
Miscellaneous
1 14 (10.53%) Analytical Skills
2 11 (8.27%) Management Information System
3 7 (5.26%) Smartphone
4 6 (4.51%) PKI
4 6 (4.51%) Wiki
5 5 (3.76%) Data Centre
5 5 (3.76%) Fat Client
5 5 (3.76%) Thin Client
6 4 (3.01%) Blackberry
6 4 (3.01%) Computer Science
6 4 (3.01%) Mobile App
7 3 (2.26%) Hybrid Cloud
8 2 (1.50%) Interactive TV
8 2 (1.50%) IPTV
8 2 (1.50%) Life Science
8 2 (1.50%) Mainframe
8 2 (1.50%) MHEG
8 2 (1.50%) Tandem
8 2 (1.50%) User Experience
8 2 (1.50%) Virtual Team
Operating Systems
1 20 (15.04%) Windows
2 8 (6.02%) Windows 7
3 4 (3.01%) Unix
3 4 (3.01%) Windows Phone
4 3 (2.26%) Apple iOS
4 3 (2.26%) Windows 10
5 2 (1.50%) Linux
5 2 (1.50%) Windows Server
5 2 (1.50%) Windows Server 2008
5 2 (1.50%) Windows Server 2012
5 2 (1.50%) Windows XP
6 1 (0.75%) AIX
6 1 (0.75%) Windows 2000
6 1 (0.75%) zOS
Processes & Methodologies
1 44 (33.08%) ITIL
2 36 (27.07%) Service Management
3 25 (18.80%) Agile Software Development
4 24 (18.05%) Project Management
5 17 (12.78%) Change Control
6 16 (12.03%) Configuration Management
6 16 (12.03%) Problem Management
7 11 (8.27%) Change Management
7 11 (8.27%) Migration
7 11 (8.27%) Programme Management
7 11 (8.27%) Service Design
8 10 (7.52%) Stakeholder Management
9 9 (6.77%) Continuous Improvement
9 9 (6.77%) Knowledge Management
9 9 (6.77%) Supplier Management
10 8 (6.02%) ITIL V3
10 8 (6.02%) Process Improvement
11 7 (5.26%) Email Filtering
11 7 (5.26%) Kalman Filter
11 7 (5.26%) Web Filtering
Programming Languages
1 11 (8.27%) SQL
2 3 (2.26%) Java
2 3 (2.26%) JavaScript
2 3 (2.26%) T-SQL
3 2 (1.50%) ActionScript
3 2 (1.50%) C#
3 2 (1.50%) C++
3 2 (1.50%) PHP
3 2 (1.50%) Ruby
4 1 (0.75%) JCL
4 1 (0.75%) PL/SQL
4 1 (0.75%) PowerShell
4 1 (0.75%) Shell Script
4 1 (0.75%) VBA
Qualifications
1 23 (17.29%) Security Cleared
2 14 (10.53%) SC Cleared
3 12 (9.02%) Cisco Certification
4 11 (8.27%) CCNP
5 8 (6.02%) ISEB
6 7 (5.26%) ITIL Certification
7 6 (4.51%) BPSS Clearance
8 4 (3.01%) CCIE
9 3 (2.26%) DBS Check
9 3 (2.26%) Degree
10 1 (0.75%) CAPM
10 1 (0.75%) CCDA
10 1 (0.75%) CCDP
10 1 (0.75%) ISTQB
10 1 (0.75%) ITIL Foundation Certificate
10 1 (0.75%) MCP
10 1 (0.75%) MCSE
10 1 (0.75%) Microsoft Certification
10 1 (0.75%) PMI Certification
10 1 (0.75%) PMP
Quality Assurance & Compliance
1 16 (12.03%) SLA
2 10 (7.52%) QA
3 7 (5.26%) Disclosure Scotland
4 6 (4.51%) ISO/IEC 27001
5 2 (1.50%) Data Quality
System Software
1 16 (12.03%) Active Directory
2 6 (4.51%) VMware Infrastructure
3 5 (3.76%) VMware ESX
4 3 (2.26%) Microsoft App-V
4 3 (2.26%) XenApp
5 2 (1.50%) Microsoft Virtual Server
5 2 (1.50%) Virtual Desktop
5 2 (1.50%) Virtual Servers
6 1 (0.75%) Hyper-V
6 1 (0.75%) Oracle RAC
6 1 (0.75%) Time Sharing Option
6 1 (0.75%) vSphere
Systems Management
1 6 (4.51%) SCCM
1 6 (4.51%) SmoothWall
2 3 (2.26%) AirWatch
3 2 (1.50%) Forefront Identity Manager
3 2 (1.50%) Oracle Identity Management
3 2 (1.50%) Oracle Identity Manager
4 1 (0.75%) Data Guard
Vendors
1 25 (18.80%) Microsoft
2 15 (11.28%) Cisco
3 10 (7.52%) Citrix
4 9 (6.77%) VMware
5 8 (6.02%) Oracle
6 7 (5.26%) Avaya
6 7 (5.26%) CheckPoint
6 7 (5.26%) Clearswift
7 5 (3.76%) Apple
7 5 (3.76%) SAP
8 4 (3.01%) Forcepoint
8 4 (3.01%) Google
8 4 (3.01%) HP
9 3 (2.26%) AppSense
9 3 (2.26%) Saba
9 3 (2.26%) Samsung
9 3 (2.26%) ServiceNow
9 3 (2.26%) Verint
10 2 (1.50%) Motorola
10 2 (1.50%) Sophos
North West
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