The table below looks at the statistics for Service Delivery skills in IT contracts advertised for the North West region. Included is a guide to the contractor rates offered in IT contracts that have cited Service Delivery over the 3 months to 23 July 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
23 Jul 2016
Same period 2015 Same period 2014
Services Delivery
Rank 81 70 64
Rank change year-on-year
-11 -6
Contract jobs citing Service Delivery 85 86 82
As % of all contract IT jobs located in the North West 2.29% 2.28% 2.75%
As % of the Processes & Methodologies category 2.83% 2.91% 3.70%
Number of daily rates quoted 48 52 38
Median daily rate £388 £450 £363
Median daily rate % change year-on-year
-13.88% +24.13%
90% offered a daily rate of more than £110 £285 £266
10% offered a daily rate of more than £508 £544 £583
UK excluding London median daily rate £363 £400 £375
% change year-on-year
-9.37% +6.66%
Number of hourly rates quoted 4 2 6
Median hourly rate £15.53 £12.25 £12.25
Median hourly rate % change year-on-year
+26.77% -
90% offered a hourly rate of more than £13.32 £10.45 £9.50
10% offered a hourly rate of more than £136.05 £14.05 £25.00
UK excluding London median hourly rate £23.25 £16.75 £15.00
% change year-on-year
+38.80% +11.66%
Service Delivery
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the North West region.

Processes & Methodologies Category
North West
Contract IT job ads with a match in the
Processes & Methodologies category
3006 2951 2218
As % of all contract IT jobs located in the North West 81.11% 78.17% 74.43%
Number of daily rates quoted 1886 1742 1209
Median daily rate £413 £390 £375
Median daily rate % change year-on-year
+5.76% +4.00%
90% offered a daily rate of more than £288 £275 £260
10% offered a daily rate of more than £550 £550 £525
UK excluding London median daily rate £400 £385 £375
% change year-on-year
+3.89% +2.66%
Number of hourly rates quoted 89 127 96
Median hourly rate £23.50 £37.00 £26.83
Median hourly rate % change year-on-year
-36.48% +37.90%
90% offered a hourly rate of more than £12.58 £14.50 £13.00
10% offered a hourly rate of more than £59.31 £57.75 £45.00
UK excluding London median hourly rate £28.50 £30.00 £27.50
% change year-on-year
-5.00% +9.09%

Service Delivery
Jobs Demand Trend in the North West

The demand trend of contract jobs across the North West region citing Service Delivery as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in the North West

Service Delivery
Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Delivery across the North West region.

Service Delivery Daily Rate Trend in the North West

Service Delivery
Daily Rate Histogram in the North West

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Delivery across the North West region over the 3 months to 23 July 2016.

Service Delivery Daily Rate Histogram in the North West

Service Delivery
Hourly Rate Trend in the North West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Delivery across the North West region.

Service Delivery Hourly Rate Trend in the North West

Service Delivery
Hourly Rate Histogram in the North West

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Delivery across the North West region over the 3 months to 23 July 2016.

Service Delivery Hourly Rate Histogram in the North West

Service Delivery
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the North West region over the 3 months to 23 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -13 37 £350 -12.55% 18
Cheshire -7 22 £438 -12.50% 9
Lancashire +1 17 £325 -37.04% 2
Merseyside -5 4 £416 +11.00% 3
Service Delivery
England

Service Delivery
Top 30 Related IT Skills in the North West

For the 6 months to 23 July 2016, IT contractor jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the North West region with a requirement for Service Delivery.

1 67 (31.90%) ITIL
2 53 (25.24%) Finance
3 40 (19.05%) Agile Software Development
4 39 (18.57%) Project Management
5 31 (14.76%) Service Management
6 24 (11.43%) Microsoft
7 22 (10.48%) Windows
8 21 (10.00%) Stakeholder Management
9 19 (9.05%) Degree
9 19 (9.05%) Continuous Improvement
10 17 (8.10%) Security Cleared
10 17 (8.10%) Oracle
11 16 (7.62%) Citrix
11 16 (7.62%) Migration
11 16 (7.62%) Problem Management
11 16 (7.62%) Data Analysis
12 15 (7.14%) Change Management
12 15 (7.14%) ITIL Certification
12 15 (7.14%) SLA
13 14 (6.67%) Cisco
13 14 (6.67%) VMware
14 13 (6.19%) Firewall
14 13 (6.19%) Risk Management
15 12 (5.71%) SQL
15 12 (5.71%) PRINCE2
15 12 (5.71%) Active Directory
15 12 (5.71%) Banking
15 12 (5.71%) Knowledge Management
15 12 (5.71%) VMware Infrastructure
15 12 (5.71%) Analytical Skills

Service Delivery
Top Related IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (2.38%) SharePoint
1 5 (2.38%) Skype for Business
1 5 (2.38%) WebLogic
2 3 (1.43%) Drupal
2 3 (1.43%) SAS
2 3 (1.43%) WebSphere
2 3 (1.43%) WebSphere Application Server
3 2 (0.95%) Apache
3 2 (0.95%) FileNet
3 2 (0.95%) IIS
3 2 (0.95%) MS Exchange
3 2 (0.95%) Tomcat
3 2 (0.95%) WebSphere Process Server
4 1 (0.48%) AquaLogic
4 1 (0.48%) Confluence
4 1 (0.48%) IBM Notes
4 1 (0.48%) MQSeries
4 1 (0.48%) Oracle Application Server
4 1 (0.48%) Oracle HTTP Server
4 1 (0.48%) Tuxedo
Applications
1 6 (2.86%) MS Excel
2 5 (2.38%) MS Office
3 3 (1.43%) MS PowerPoint
4 1 (0.48%) MS Visio
4 1 (0.48%) Spreadsheet
Business Applications
1 1 (0.48%) OpenText MBPM
1 1 (0.48%) SAP BPC
1 1 (0.48%) SAP HR
Cloud Services
1 4 (1.90%) Amazon AWS
2 3 (1.43%) Google Analytics
2 3 (1.43%) Google Cloud Platform
3 2 (0.95%) SaaS
3 2 (0.95%) SuccessFactors
4 1 (0.48%) Microsoft Azure
4 1 (0.48%) Office 365
Communications & Networking
1 13 (6.19%) Firewall
2 10 (4.76%) Network Security
3 9 (4.29%) VoIP
4 7 (3.33%) DNS
4 7 (3.33%) SSL
4 7 (3.33%) WAN
5 6 (2.86%) Cisco ASA
6 5 (2.38%) DHCP
7 4 (1.90%) SAN
7 4 (1.90%) TCP/IP
7 4 (1.90%) Wireless
8 3 (1.43%) BGP
8 3 (1.43%) Intranet
8 3 (1.43%) LAN
8 3 (1.43%) OSPF
8 3 (1.43%) VPN
9 2 (0.95%) EIGRP
9 2 (0.95%) FTP
9 2 (0.95%) HTTPS
9 2 (0.95%) PBX
Database & Business Intelligence
1 8 (3.81%) SQL Server
2 5 (2.38%) Spatial Data
3 4 (1.90%) SQL Server Integration Services
3 4 (1.90%) SQL Server Reporting Services
4 3 (1.43%) BigQuery
4 3 (1.43%) Data Warehouse
4 3 (1.43%) MySQL
4 3 (1.43%) SAS Enterprise Guide
4 3 (1.43%) SAS Visual Analytics
5 1 (0.48%) BusinessObjects
5 1 (0.48%) Data Mining
5 1 (0.48%) DataStage
5 1 (0.48%) Electronic Patient Records
5 1 (0.48%) Oracle Database 10g
5 1 (0.48%) Oracle Database 11g
5 1 (0.48%) PostgreSQL
5 1 (0.48%) RDBMS
5 1 (0.48%) SAP BI
5 1 (0.48%) SQL Server 2000
5 1 (0.48%) SQL Server 2008
Development Applications
1 3 (1.43%) SQL Server Management Studio (SSMS)
2 2 (0.95%) ClearCase
2 2 (0.95%) ClearQuest
2 2 (0.95%) JIRA
2 2 (0.95%) PeopleTools
2 2 (0.95%) Subversion
3 1 (0.48%) AppScan
3 1 (0.48%) Git (software)
3 1 (0.48%) NuGet
3 1 (0.48%) Octopus Deploy
3 1 (0.48%) Team Foundation Server
3 1 (0.48%) TeamCity
3 1 (0.48%) Vagrant
General
1 53 (25.24%) Finance
2 12 (5.71%) Banking
3 7 (3.33%) Pharmaceutical
4 6 (2.86%) Legal
4 6 (2.86%) Marketing
5 5 (2.38%) Manufacturing
6 4 (1.90%) Local Government
6 4 (1.90%) Telecoms
7 3 (1.43%) Investment Banking
7 3 (1.43%) Law
7 3 (1.43%) Retail
8 2 (0.95%) Back Office
8 2 (0.95%) Financial Institution
8 2 (0.95%) Games
9 1 (0.48%) French Language
9 1 (0.48%) German Language
9 1 (0.48%) Publishing
9 1 (0.48%) Retail Banking
9 1 (0.48%) Spanish Language
Job Titles
1 45 (21.43%) Analyst
2 37 (17.62%) Delivery Manager
3 28 (13.33%) Service Manager
4 20 (9.52%) Services Delivery Manager
5 15 (7.14%) Architect
5 15 (7.14%) Project Manager
6 14 (6.67%) Business Analyst
6 14 (6.67%) Service Analyst
7 10 (4.76%) Business Architect
7 10 (4.76%) Senior Manager
8 9 (4.29%) Digital Delivery Manager
9 8 (3.81%) 1st Line Support
9 8 (3.81%) Consultant
9 8 (3.81%) Developer
9 8 (3.81%) Service Desk Analyst
10 7 (3.33%) Programme Manager
11 6 (2.86%) Senior Project Manager
11 6 (2.86%) Service Desk Support
11 6 (2.86%) Team Leader
12 5 (2.38%) Service Desk Support Analyst
Libraries, Frameworks & Software Standards
1 3 (1.43%) Spring
2 2 (0.95%) Web Services
2 2 (0.95%) XML
2 2 (0.95%) X-Windows
3 1 (0.48%) .NET
3 1 (0.48%) IBM Integration Bus
3 1 (0.48%) ISPF
3 1 (0.48%) Middleware
3 1 (0.48%) XSD
Miscellaneous
1 12 (5.71%) Analytical Skills
2 10 (4.76%) Data Centre
3 7 (3.33%) Computer Science
3 7 (3.33%) User Experience
4 6 (2.86%) Management Information System
4 6 (2.86%) Virtual Team
4 6 (2.86%) Visualisation
5 5 (2.38%) Life Science
5 5 (2.38%) PKI
5 5 (2.38%) Video Conferencing
6 4 (1.90%) Clustering
6 4 (1.90%) EMC VNX
6 4 (1.90%) Mainframe
6 4 (1.90%) MHEG
7 3 (1.43%) Smartphone
7 3 (1.43%) Tandem
8 2 (0.95%) Interactive TV
8 2 (0.95%) IPTV
8 2 (0.95%) IVR
8 2 (0.95%) Statistics
Operating Systems
1 22 (10.48%) Windows
2 11 (5.24%) Linux
2 11 (5.24%) Unix
3 10 (4.76%) Windows Server
4 8 (3.81%) Red Hat Enterprise Linux
5 6 (2.86%) Windows Server 2008
6 5 (2.38%) AIX
6 5 (2.38%) Solaris
6 5 (2.38%) Windows 7
6 5 (2.38%) Windows Server 2003
7 4 (1.90%) Windows Server 2012
8 3 (1.43%) Apple iOS
9 1 (0.48%) Android
9 1 (0.48%) OS/390
Processes & Methodologies
1 67 (31.90%) ITIL
2 40 (19.05%) Agile Software Development
3 39 (18.57%) Project Management
4 31 (14.76%) Service Management
5 21 (10.00%) Stakeholder Management
6 19 (9.05%) Continuous Improvement
7 16 (7.62%) Data Analysis
7 16 (7.62%) Migration
7 16 (7.62%) Problem Management
8 15 (7.14%) Change Management
9 13 (6.19%) Risk Management
10 12 (5.71%) Knowledge Management
10 12 (5.71%) PRINCE2
11 11 (5.24%) Business Analysis
11 11 (5.24%) Target Operating Model
12 10 (4.76%) Configuration Management
12 10 (4.76%) Supplier Management
13 9 (4.29%) Business Intelligence
13 9 (4.29%) ITIL V3
13 9 (4.29%) Matrix Organization
Programming Languages
1 12 (5.71%) SQL
2 5 (2.38%) Java
3 4 (1.90%) JavaScript
3 4 (1.90%) JCL
4 3 (1.43%) PowerShell
5 2 (0.95%) Jython
5 2 (0.95%) PeopleCode
5 2 (0.95%) Ruby
5 2 (0.95%) Shell Script
5 2 (0.95%) SQR
5 2 (0.95%) VB
5 2 (0.95%) VBScript
6 1 (0.48%) Bash Shell
6 1 (0.48%) Perl
6 1 (0.48%) PL/SQL
6 1 (0.48%) Python
6 1 (0.48%) REXX
6 1 (0.48%) T-SQL
6 1 (0.48%) VBA
Qualifications
1 19 (9.05%) Degree
2 17 (8.10%) Security Cleared
3 15 (7.14%) ITIL Certification
4 11 (5.24%) SC Cleared
5 9 (4.29%) Cisco Certification
6 7 (3.33%) CCNP
7 5 (2.38%) BPSS Clearance
7 5 (2.38%) CCNA
8 4 (1.90%) DBS Check
8 4 (1.90%) Microsoft Certification
9 3 (1.43%) CCENT
9 3 (1.43%) EMCSA
9 3 (1.43%) MCSA
9 3 (1.43%) MCSE
9 3 (1.43%) PRINCE2 Certification
10 2 (0.95%) APMP
10 2 (0.95%) JNCIA
11 1 (0.48%) ACSP
11 1 (0.48%) MCDST
11 1 (0.48%) RHCSA
Quality Assurance & Compliance
1 15 (7.14%) SLA
2 8 (3.81%) ISO/IEC 27001
3 6 (2.86%) QA
4 3 (1.43%) Disclosure Scotland
5 2 (0.95%) Data Quality
6 1 (0.48%) JSP 440
6 1 (0.48%) PCI DSS
System Software
1 12 (5.71%) Active Directory
1 12 (5.71%) VMware Infrastructure
2 5 (2.38%) Firmware
2 5 (2.38%) VMware ESX
3 3 (1.43%) Oracle RAC
3 3 (1.43%) Virtual Servers
3 3 (1.43%) VMware ESXi
4 2 (0.95%) Docker
5 1 (0.48%) EMC RecoverPoint
5 1 (0.48%) Terminal Server
5 1 (0.48%) Time Sharing Option
Systems Management
1 6 (2.86%) SmoothWall
2 4 (1.90%) AirWatch
2 4 (1.90%) EMC NetWorker
3 3 (1.43%) SCCM
3 3 (1.43%) Tivoli Storage Manager
4 2 (0.95%) BladeLogic
4 2 (0.95%) Microsoft Clustering
4 2 (0.95%) NetBackup
4 2 (0.95%) Oracle Identity Management
4 2 (0.95%) Oracle Identity Manager
5 1 (0.48%) CA Endevor
5 1 (0.48%) Cisco CUCM
5 1 (0.48%) Data Guard
5 1 (0.48%) Kubernetes
5 1 (0.48%) Opscode Chef
5 1 (0.48%) Oracle RMAN
5 1 (0.48%) Puppet
Vendors
1 24 (11.43%) Microsoft
2 17 (8.10%) Oracle
3 16 (7.62%) Citrix
4 14 (6.67%) Cisco
4 14 (6.67%) VMware
5 10 (4.76%) ServiceNow
6 8 (3.81%) SAP
7 7 (3.33%) CheckPoint
7 7 (3.33%) HP
7 7 (3.33%) IBM
8 6 (2.86%) EMC
8 6 (2.86%) Red Hat
9 5 (2.38%) Avaya
10 4 (1.90%) Apple
10 4 (1.90%) Clearswift
10 4 (1.90%) Google
11 3 (1.43%) Dynatrace
11 3 (1.43%) Juniper
11 3 (1.43%) Samsung
11 3 (1.43%) Verint
Manchester, Lancashire
Harvey Nash plc
Posted: Yesterday