The table below looks at the statistics for Service Delivery skills in IT contracts advertised for the North West region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Delivery over the 3 months to 29 August 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
29 Aug 2014
Same period 2013 Same period 2012
Services Delivery
Rank 59 83 88
Rank change year-on-year
+24 +5
Contract jobs citing Service Delivery 94 49 55
As % of all contract IT jobs located in the North West 3.01% 1.71% 1.67%
As % of the Processes & Methodologies category 4.22% 2.43% 2.59%
Number of daily rates quoted 52 15 24
Average daily rate
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£350 £300 £320
Average daily rate % change year-on-year
+16.66% -6.25%
90% offered a daily rate of more than £320 £186 £130
10% offered a daily rate of more than £516 £486 £545
UK excluding London average daily rate £380 £350 £350
% change year-on-year
+8.57% -
Number of hourly rates quoted 6 7 5
Average hourly rate £10.96 £34.00 £22.31
Average hourly rate % change year-on-year
-67.77% +52.39%
90% offered a hourly rate of more than £9.50 £13.67 £17.27
10% offered a hourly rate of more than £25.00 £38.50 £35.72
UK excluding London average hourly rate £15.00 £17.69 £18.74
% change year-on-year
-15.20% -5.59%
Service Delivery
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the North West region.

Processes & Methodologies Category
North West
Contract IT job ads with a match in the
Processes & Methodologies category
2228 2013 2127
As % of all contract IT jobs located in the North West 71.32% 70.24% 64.57%
Number of daily rates quoted 1232 1030 1130
Average daily rate £368 £333 £339
Average daily rate % change year-on-year
+10.52% -1.91%
90% offered a daily rate of more than £263 £238 £240
10% offered a daily rate of more than £525 £475 £460
UK excluding London average daily rate £375 £370 £360
% change year-on-year
+1.35% +2.77%
Number of hourly rates quoted 100 99 108
Average hourly rate £25.00 £19.50 £32.50
Average hourly rate % change year-on-year
+28.20% -40.00%
90% offered a hourly rate of more than £12.50 £10.50 £13.50
10% offered a hourly rate of more than £67.00 £50.00 £49.80
UK excluding London average hourly rate £25.50 £30.00 £31.00
% change year-on-year
-15.00% -3.22%

Service Delivery
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of IT contractor jobs citing Service Delivery across the North West region as a proportion of the total demand within the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in the North West

Service Delivery
Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Delivery across the North West region.

Service Delivery Daily Rate Trend in the North West

Service Delivery
Daily Rate Histogram in the North West

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Delivery across the North West region over the 3 months to 29 August 2014.

Service Delivery Daily Rate Histogram in the North West

Service Delivery
Hourly Rate Trend in the North West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Delivery across the North West region.

Service Delivery Hourly Rate Trend in the North West

Service Delivery
Hourly Rate Histogram in the North West

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Delivery across the North West region over the 3 months to 29 August 2014.

Service Delivery Hourly Rate Histogram in the North West

Service Delivery
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Delivery within the North West region over the 3 months to 29 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cheshire +13 34 £398 +6.00% 11
Manchester 0 34 £325 +65.07% 12
Lancashire +3 15 £338 - 2
Merseyside 0 5 £475 +11.76% 1
Cumbria - - - - 2
Service Delivery
England

Service Delivery
Top 30 Related IT Skills in the North West

For the 6 months to 29 August 2014, IT contractor jobs across the North West region citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Delivery.

1 60 (34.68%) ITIL
2 38 (21.97%) Finance
3 30 (17.34%) Supplier Management
3 30 (17.34%) Security Cleared
4 29 (16.76%) Project Management
5 25 (14.45%) Service Management
6 22 (12.72%) SC Cleared
7 21 (12.14%) SLA
8 20 (11.56%) PRINCE2
9 19 (10.98%) Continuous Improvement
10 17 (9.83%) Stakeholder Management
11 16 (9.25%) Management Information System
12 15 (8.67%) Migration
13 13 (7.51%) Microsoft
13 13 (7.51%) Data Migration
14 12 (6.94%) Change Control
14 12 (6.94%) Risk Management
14 12 (6.94%) Data Warehouse
14 12 (6.94%) NHS
15 11 (6.36%) Windows
15 11 (6.36%) Java
15 11 (6.36%) Change Management
15 11 (6.36%) Scrum
15 11 (6.36%) Degree
15 11 (6.36%) PRINCE2 Practitioner
16 10 (5.78%) Release Management
17 9 (5.20%) APMP
18 8 (4.62%) Kanban
18 8 (4.62%) ISEB Practitioner
18 8 (4.62%) Agile Software Development

Service Delivery
Top Related IT Skills in the North West by Category

For the 6 months to 29 August 2014, IT contractor jobs across the North West region citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

Application Platforms
1 2 (1.16%) BizTalk Server
1 2 (1.16%) SharePoint
2 1 (0.58%) Documentum
2 1 (0.58%) MS Exchange
2 1 (0.58%) IBM Notes
2 1 (0.58%) CMS
2 1 (0.58%) SharePoint 2013
Applications
1 7 (4.05%) MS Office
2 4 (2.31%) MS Excel
3 3 (1.73%) MS Project
4 2 (1.16%) MS PowerPoint
4 2 (1.16%) MS Visio
Business Applications
1 3 (1.73%) Dynamics CRM
2 1 (0.58%) Maximo
Cloud Services
1 1 (0.58%) Office 365
1 1 (0.58%) SaaS
Communications & Networking
1 7 (4.05%) MPLS
1 7 (4.05%) OSPF
1 7 (4.05%) BGP
2 5 (2.89%) Internet
3 3 (1.73%) Wireless
4 2 (1.16%) Cisco IOS
4 2 (1.16%) Firewall
4 2 (1.16%) SAN
4 2 (1.16%) TCP/IP
4 2 (1.16%) VPN
5 1 (0.58%) LAN
5 1 (0.58%) PSTN
5 1 (0.58%) VoIP
5 1 (0.58%) WAN
5 1 (0.58%) Intranet
5 1 (0.58%) H.323
5 1 (0.58%) Intrusion Detection
5 1 (0.58%) NAS
5 1 (0.58%) MGW
5 1 (0.58%) Wireless Security
Database & Business Intelligence
1 12 (6.94%) Data Warehouse
2 8 (4.62%) SQL Server
3 7 (4.05%) SQL Server 2000
3 7 (4.05%) SQL Server 2008
4 2 (1.16%) Oracle Database
5 1 (0.58%) EDRMS
5 1 (0.58%) Oracle Database 12c
5 1 (0.58%) Oracle Database 11g
Development Applications
1 4 (2.31%) Calabash
1 4 (2.31%) Cucumber
2 3 (1.73%) MSI
3 2 (1.16%) Wise Package Studio
3 2 (1.16%) AdminStudio
4 1 (0.58%) Subversion
4 1 (0.58%) Git (software)
General
1 38 (21.97%) Finance
2 7 (4.05%) Banking
3 4 (2.31%) Retail
4 3 (1.73%) Telecoms
5 2 (1.16%) Investment Banking
5 2 (1.16%) Manufacturing
6 1 (0.58%) Pharmaceutical
6 1 (0.58%) Automotive
6 1 (0.58%) Legal
6 1 (0.58%) Military
6 1 (0.58%) Billing
6 1 (0.58%) Local Government
Job Titles
1 27 (15.61%) Analyst
2 26 (15.03%) Service Manager
3 23 (13.29%) Delivery Manager
4 20 (11.56%) Services Delivery Manager
5 17 (9.83%) Business Analyst
6 14 (8.09%) Operations Manager
6 14 (8.09%) Project Manager
7 13 (7.51%) Developer
7 13 (7.51%) Data Manager
8 12 (6.94%) Data Migration Manager
9 11 (6.36%) Consultant
10 8 (4.62%) Agile Coach
10 8 (4.62%) Architect
11 7 (4.05%) .NET Developer
11 7 (4.05%) C# Developer
12 6 (3.47%) C# .NET Developer
13 5 (2.89%) Technical Consultant
13 5 (2.89%) Service Operations Manager
14 4 (2.31%) iOS Developer
14 4 (2.31%) Senior Project Manager
Libraries, Frameworks & Software Standards
1 8 (4.62%) .NET
2 5 (2.89%) Application Packaging
3 3 (1.73%) Software Packaging
4 1 (0.58%) ASP.NET
Miscellaneous
1 16 (9.25%) Management Information System
2 12 (6.94%) NHS
3 7 (4.05%) Computer Science
4 4 (2.31%) PMI
5 2 (1.16%) iPhone
5 2 (1.16%) iPad
5 2 (1.16%) Enterprise Software
5 2 (1.16%) CMDB
6 1 (0.58%) Blackberry
6 1 (0.58%) CESG
6 1 (0.58%) Economics
6 1 (0.58%) Taxonomies
6 1 (0.58%) Mobile App
6 1 (0.58%) Open Source
Operating Systems
1 11 (6.36%) Windows
2 4 (2.31%) Android
2 4 (2.31%) Apple iOS
3 3 (1.73%) Windows XP
3 3 (1.73%) Windows Vista
4 2 (1.16%) Windows Server 2008
4 2 (1.16%) Windows Server 2003
5 1 (0.58%) Solaris
5 1 (0.58%) Linux
5 1 (0.58%) UNIX
5 1 (0.58%) Mac OS
Processes & Methodologies
1 60 (34.68%) ITIL
2 30 (17.34%) Supplier Management
3 29 (16.76%) Project Management
4 25 (14.45%) Service Management
5 20 (11.56%) PRINCE2
6 19 (10.98%) Continuous Improvement
7 17 (9.83%) Stakeholder Management
8 15 (8.67%) Migration
9 13 (7.51%) Data Migration
10 12 (6.94%) Change Control
10 12 (6.94%) Risk Management
11 11 (6.36%) Change Management
11 11 (6.36%) Scrum
12 10 (5.78%) Release Management
13 8 (4.62%) Kanban
13 8 (4.62%) Agile Software Development
14 7 (4.05%) OOD
14 7 (4.05%) OO
14 7 (4.05%) Incident Management
15 6 (3.47%) Business Analysis
Programming Languages
1 11 (6.36%) Java
2 8 (4.62%) C#
2 8 (4.62%) SQL
2 8 (4.62%) VB
3 4 (2.31%) Objective-C
4 3 (1.73%) C
5 2 (1.16%) PowerShell
5 2 (1.16%) VB6
5 2 (1.16%) SQR
6 1 (0.58%) PHP
6 1 (0.58%) Shell Script
6 1 (0.58%) Scala
Qualifications
1 30 (17.34%) Security Cleared
2 22 (12.72%) SC Cleared
3 11 (6.36%) Degree
3 11 (6.36%) PRINCE2 Practitioner
4 9 (5.20%) APMP
5 8 (4.62%) ISEB Practitioner
5 8 (4.62%) ISEB
6 7 (4.05%) Cisco Certification
7 6 (3.47%) PMI Certification
8 5 (2.89%) CCNP
8 5 (2.89%) CISMP
9 4 (2.31%) Security+ Certification
9 4 (2.31%) PMP
10 3 (1.73%) PRINCE2 Certification
10 3 (1.73%) ITIL Certification
11 2 (1.16%) CTC Cleared
11 2 (1.16%) Microsoft Certification
11 2 (1.16%) CCIE
12 1 (0.58%) CISSP
12 1 (0.58%) MCSE
Quality Assurance & Compliance
1 21 (12.14%) SLA
2 5 (2.89%) QA
3 1 (0.58%) BS7799
3 1 (0.58%) COBIT
System Software
1 6 (3.47%) Active Directory
2 1 (0.58%) NDS
2 1 (0.58%) Oracle RMAN
2 1 (0.58%) Microsoft App-V
2 1 (0.58%) Oracle RAC
Systems Management
1 5 (2.89%) SCCM
2 2 (1.16%) Symantec Endpoint Protection
2 2 (1.16%) Business Desktop Deployment
2 2 (1.16%) Norton AntiVirus
2 2 (1.16%) Systems Management Server (SMS)
3 1 (0.58%) Legato
3 1 (0.58%) OpenView Configuration Management
3 1 (0.58%) Backup Exec
3 1 (0.58%) EMC NetWorker
Vendors
1 13 (7.51%) Microsoft
2 7 (4.05%) Juniper
2 7 (4.05%) Cisco
2 7 (4.05%) F5
2 7 (4.05%) Riverbed
3 5 (2.89%) SAP
3 5 (2.89%) Oracle
4 3 (1.73%) CA
4 3 (1.73%) Symantec
4 3 (1.73%) Remedy
5 2 (1.16%) CheckPoint
5 2 (1.16%) Citrix
6 1 (0.58%) Adobe
6 1 (0.58%) HP
6 1 (0.58%) Compaq
6 1 (0.58%) Dell
6 1 (0.58%) EMC
6 1 (0.58%) Avaya
6 1 (0.58%) Business Objects
6 1 (0.58%) Lotus
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