The table below looks at the statistics for Service Delivery skills in IT contracts advertised for the North West region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Delivery over the 3 months to 27 March 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
27 Mar 2015
Same period 2014 Same period 2013
Services Delivery
Rank 70 58 69
Rank change year-on-year
-12 +11
Contract jobs citing Service Delivery 80 83 49
As % of all contract IT jobs located in the North West 2.22% 2.93% 2.10%
As % of the Processes & Methodologies category 2.97% 4.05% 2.97%
Number of daily rates quoted 30 44 19
Average daily rate
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of your Daily Rate
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£355 £420 £301
Average daily rate % change year-on-year
-15.47% +39.76%
90% offered a daily rate of more than £260 £215 £244
10% offered a daily rate of more than £478 £512 £417
UK excluding London average daily rate £375 £375 £340
% change year-on-year
- +10.29%
Number of hourly rates quoted 8 9 2
Average hourly rate £38.17 £12.49 £17.00
Average hourly rate % change year-on-year
+205.56% -26.52%
UK excluding London average hourly rate £14.85 £12.49 £16.25
% change year-on-year
+18.89% -23.13%
Service Delivery
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the North West region.

Processes & Methodologies Category
North West
Contract IT job ads with a match in the
Processes & Methodologies category
2697 2048 1649
As % of all contract IT jobs located in the North West 74.77% 72.27% 70.56%
Number of daily rates quoted 1464 1047 809
Average daily rate £400 £375 £330
Average daily rate % change year-on-year
+6.66% +13.63%
90% offered a daily rate of more than £275 £250 £241
10% offered a daily rate of more than £550 £510 £480
UK excluding London average daily rate £396 £375 £363
% change year-on-year
+5.60% +3.44%
Number of hourly rates quoted 126 128 80
Average hourly rate £41.00 £31.56 £27.50
Average hourly rate % change year-on-year
+29.93% +14.74%
90% offered a hourly rate of more than £15.00 £12.58 £13.00
10% offered a hourly rate of more than £60.00 £45.00 £60.00
UK excluding London average hourly rate £31.44 £27.50 £32.00
% change year-on-year
+14.32% -14.06%

Service Delivery
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of IT contractor jobs citing Service Delivery across the North West region as a proportion of the total demand within the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in the North West

Service Delivery
Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Delivery across the North West region.

Service Delivery Daily Rate Trend in the North West

Service Delivery
Daily Rate Histogram in the North West

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Delivery across the North West region over the 3 months to 27 March 2015.

Service Delivery Daily Rate Histogram in the North West

Service Delivery
Hourly Rate Trend in the North West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Delivery across the North West region.

Service Delivery Hourly Rate Trend in the North West

Service Delivery
Hourly Rate Histogram in the North West

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Delivery across the North West region over the 3 months to 27 March 2015.

Service Delivery Hourly Rate Histogram in the North West

Service Delivery
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Delivery within the North West region over the 3 months to 27 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +9 39 £369 +15.23% 16
Cheshire -17 23 £400 -5.88% 10
Lancashire -6 11 £355 +2.89% 1
Cumbria - 3 - - 2
Merseyside -20 1 £300 -26.82% 2
Service Delivery
England

Service Delivery
Top 30 Related IT Skills in the North West

For the 6 months to 27 March 2015, IT contractor jobs across the North West region citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Delivery.

1 58 (33.33%) Finance
2 57 (32.76%) ITIL
3 37 (21.26%) Oracle
3 37 (21.26%) Project Management
4 33 (18.97%) Service Management
5 27 (15.52%) SLA
6 20 (11.49%) Security Cleared
7 19 (10.92%) Stakeholder Management
8 18 (10.34%) Change Management
9 17 (9.77%) Cisco
10 16 (9.20%) Microsoft
10 16 (9.20%) MS Excel
10 16 (9.20%) CRM
10 16 (9.20%) SQL
10 16 (9.20%) Programme Management
11 15 (8.62%) VMware
11 15 (8.62%) Agile Software Development
11 15 (8.62%) Windows
12 14 (8.05%) PRINCE2
12 14 (8.05%) Oracle EBS
13 13 (7.47%) Citrix
14 12 (6.90%) SAP
14 12 (6.90%) Migration
14 12 (6.90%) SC Cleared
14 12 (6.90%) Change Control
15 11 (6.32%) Banking
16 10 (5.75%) Local Government
16 10 (5.75%) Scrum
16 10 (5.75%) ITIL Certification
16 10 (5.75%) Network Management

Service Delivery
Top Related IT Skills in the North West by Category

For the 6 months to 27 March 2015, IT contractor jobs across the North West region citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

Application Platforms
1 6 (3.45%) Oracle SOA Suite
2 5 (2.87%) IIS
2 5 (2.87%) SharePoint
3 3 (1.72%) Documentum
3 3 (1.72%) WebLogic
4 2 (1.15%) Oracle Service Bus
4 2 (1.15%) MS Exchange
5 1 (0.57%) Tomcat
5 1 (0.57%) Node.js
5 1 (0.57%) BizTalk Server
5 1 (0.57%) Oracle Workflow
5 1 (0.57%) Oracle Self-Service HR
Applications
1 16 (9.20%) MS Excel
2 9 (5.17%) MS Project
2 9 (5.17%) MS PowerPoint
3 5 (2.87%) MS Visio
4 3 (1.72%) MS Office
Business Applications
1 14 (8.05%) Oracle EBS
2 10 (5.75%) Oracle EBS R12
3 4 (2.30%) SAP Oil and Gas
3 4 (2.30%) SAP SD
3 4 (2.30%) Oracle Payroll
4 3 (1.72%) Oracle iRecruitment
4 3 (1.72%) SAP FI
4 3 (1.72%) ResourceLink
5 2 (1.15%) Dynamics CRM
5 2 (1.15%) Oracle Applications
6 1 (0.57%) SAP HR
6 1 (0.57%) Oracle CRM
6 1 (0.57%) Oracle HRMS
6 1 (0.57%) Oracle General Ledger
6 1 (0.57%) Oracle iProcurement
6 1 (0.57%) Oracle Payables
6 1 (0.57%) Oracle Internet Expenses
Cloud Services
1 3 (1.72%) SaaS
1 3 (1.72%) Office 365
2 2 (1.15%) Cloud Computing
Communications & Networking
1 9 (5.17%) WAN
2 8 (4.60%) Firewall
3 6 (3.45%) SSL
3 6 (3.45%) Network Security
3 6 (3.45%) Cisco ASA
4 5 (2.87%) LAN
5 4 (2.30%) GPRS
5 4 (2.30%) GSM
5 4 (2.30%) WCDMA
5 4 (2.30%) 2G
5 4 (2.30%) HSPA
5 4 (2.30%) LTE
5 4 (2.30%) 4G
5 4 (2.30%) Radio Access Network
5 4 (2.30%) 3G
6 3 (1.72%) SAN
7 2 (1.15%) Intranet
7 2 (1.15%) VPN
7 2 (1.15%) VLAN
8 1 (0.57%) Wireless Security
Database & Business Intelligence
1 9 (5.17%) Oracle Database
2 8 (4.60%) Oracle BI EE
3 7 (4.02%) SQL Server
4 6 (3.45%) Oracle Database 11g
5 3 (1.72%) BODI
6 1 (0.57%) SQL Server 2005
6 1 (0.57%) Data Warehouse
6 1 (0.57%) SQL Server 2000
6 1 (0.57%) SQL Server 2008
6 1 (0.57%) Hadoop
6 1 (0.57%) Big Data
6 1 (0.57%) SQL Server 2012
Development Applications
1 1 (0.57%) Git (software)
General
1 58 (33.33%) Finance
2 11 (6.32%) Banking
3 10 (5.75%) Local Government
4 9 (5.17%) Telecoms
5 8 (4.60%) Manufacturing
6 4 (2.30%) Retail
7 3 (1.72%) Retail Banking
7 3 (1.72%) Pharmaceutical
7 3 (1.72%) Back Office
7 3 (1.72%) General Ledger
8 2 (1.15%) Marketing
8 2 (1.15%) Legal
9 1 (0.57%) Billing
9 1 (0.57%) Investment Banking
9 1 (0.57%) Electronics
9 1 (0.57%) Law
9 1 (0.57%) Publishing
9 1 (0.57%) Games
9 1 (0.57%) Military
Job Titles
1 32 (18.39%) Service Manager
2 31 (17.82%) Analyst
3 17 (9.77%) Services Delivery Manager
3 17 (9.77%) Delivery Manager
4 14 (8.05%) Project Manager
5 13 (7.47%) Integration Manager
6 11 (6.32%) Developer
7 10 (5.75%) Consultant
8 8 (4.60%) Architect
8 8 (4.60%) Oracle Developer
8 8 (4.60%) Oracle Consultant
9 7 (4.02%) Business Analyst
10 6 (3.45%) Service Analyst
10 6 (3.45%) Oracle SOA Developer
10 6 (3.45%) SOA Developer
11 5 (2.87%) Service Transition Manager
11 5 (2.87%) PMO Lead
11 5 (2.87%) Transition Manager
11 5 (2.87%) SAP Analyst
11 5 (2.87%) Security Analyst
Libraries, Frameworks & Software Standards
1 6 (3.45%) XML
1 6 (3.45%) WSDL
2 5 (2.87%) J2ME
2 5 (2.87%) J2SE
2 5 (2.87%) J2EE
2 5 (2.87%) Java ME
2 5 (2.87%) Java SE
2 5 (2.87%) Java EE
3 4 (2.30%) EDI
4 2 (1.15%) .NET
4 2 (1.15%) SAP Basis
5 1 (0.57%) Spring
5 1 (0.57%) Middleware
5 1 (0.57%) HTML
5 1 (0.57%) CSS
5 1 (0.57%) Web Services
5 1 (0.57%) RESTful
5 1 (0.57%) HTML5
5 1 (0.57%) REST
5 1 (0.57%) CSS3
Miscellaneous
1 8 (4.60%) Analytical Skills
2 6 (3.45%) PKI
3 5 (2.87%) Enterprise Software
4 4 (2.30%) Life Science
4 4 (2.30%) GIS
4 4 (2.30%) Management Information System
5 3 (1.72%) Mainframe
5 3 (1.72%) Performance Metrics
6 2 (1.15%) Statistics
6 2 (1.15%) Digital Media
6 2 (1.15%) SecurID
6 2 (1.15%) NHS
7 1 (0.57%) Biometrics
7 1 (0.57%) Blackberry
7 1 (0.57%) DTV
7 1 (0.57%) Handset
7 1 (0.57%) IVR
7 1 (0.57%) Tandem
7 1 (0.57%) Interactive TV
7 1 (0.57%) PMI
Operating Systems
1 15 (8.62%) Windows
2 5 (2.87%) Windows Server 2003
2 5 (2.87%) Windows Server 2008
3 4 (2.30%) UNIX
3 4 (2.30%) Solaris
4 3 (1.72%) HPUX
4 3 (1.72%) Windows 7
5 2 (1.15%) Windows Server 2012
5 2 (1.15%) VME
5 2 (1.15%) Linux
5 2 (1.15%) Windows XP
6 1 (0.57%) Windows Vista
6 1 (0.57%) Windows 2000
6 1 (0.57%) Windows 2000 Server
6 1 (0.57%) Mac OS
Processes & Methodologies
1 57 (32.76%) ITIL
2 37 (21.26%) Project Management
3 33 (18.97%) Service Management
4 19 (10.92%) Stakeholder Management
5 18 (10.34%) Change Management
6 16 (9.20%) CRM
6 16 (9.20%) Programme Management
7 15 (8.62%) Agile Software Development
8 14 (8.05%) PRINCE2
9 12 (6.90%) Migration
9 12 (6.90%) Change Control
10 10 (5.75%) Continuous Improvement
10 10 (5.75%) Network Management
10 10 (5.75%) Scrum
10 10 (5.75%) Incident Management
11 9 (5.17%) Supplier Management
11 9 (5.17%) Risk Management
12 8 (4.60%) SOA
12 8 (4.60%) Software Engineering
12 8 (4.60%) Problem Management
Programming Languages
1 16 (9.20%) SQL
2 8 (4.60%) C
3 7 (4.02%) Java
4 2 (1.15%) JavaScript
4 2 (1.15%) PL/SQL
4 2 (1.15%) Shell Script
5 1 (0.57%) VB6
5 1 (0.57%) Ruby
5 1 (0.57%) Scala
5 1 (0.57%) C#
5 1 (0.57%) VB
5 1 (0.57%) VBA
Qualifications
1 20 (11.49%) Security Cleared
2 12 (6.90%) SC Cleared
3 10 (5.75%) ITIL Certification
4 9 (5.17%) Degree
5 7 (4.02%) CISM
5 7 (4.02%) CISSP
6 6 (3.45%) CISMP
6 6 (3.45%) CCENT
7 3 (1.72%) Cisco Certification
7 3 (1.72%) Microsoft Certification
7 3 (1.72%) PRINCE2 Certification
7 3 (1.72%) MCSE
8 2 (1.15%) CCIE
8 2 (1.15%) ISEB
8 2 (1.15%) CCA
8 2 (1.15%) Citrix Certification
8 2 (1.15%) Chartered Engineer
8 2 (1.15%) CCEE
8 2 (1.15%) CCAA
9 1 (0.57%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 27 (15.52%) SLA
2 9 (5.17%) QA
3 8 (4.60%) ISO/IEC 27001
4 4 (2.30%) Sarbanes-Oxley
5 3 (1.72%) COBIT
6 1 (0.57%) PCI DSS
6 1 (0.57%) Basel III
6 1 (0.57%) GxP
System Software
1 8 (4.60%) Active Directory
2 6 (3.45%) VMware Infrastructure
3 2 (1.15%) XenApp
3 2 (1.15%) MetaFrame
3 2 (1.15%) Citrix Presentation Server
Systems Management
1 1 (0.57%) Cisco IPCC
Vendors
1 37 (21.26%) Oracle
2 17 (9.77%) Cisco
3 16 (9.20%) Microsoft
4 15 (8.62%) VMware
5 13 (7.47%) Citrix
6 12 (6.90%) SAP
7 7 (4.02%) CheckPoint
7 7 (4.02%) Business Objects
8 6 (3.45%) Clearswift
8 6 (3.45%) Kaspersky
9 4 (2.30%) Nokia Solutions and Networks
9 4 (2.30%) Huawei
9 4 (2.30%) HP
9 4 (2.30%) Mapinfo
9 4 (2.30%) Nortel
9 4 (2.30%) Ericsson
10 3 (1.72%) Compuware
10 3 (1.72%) IBM
10 3 (1.72%) Fujitsu
10 3 (1.72%) F5
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