The table below looks at the statistics for Service Delivery skills in IT contracts advertised for the North West region. Included is a guide to the contractor rates offered in IT contracts that have cited Service Delivery over the 3 months to 23 January 2017 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
23 Jan 2017
Same period 2016 Same period 2015
Services Delivery
England / North West
Rank 88 81 59
Rank change year-on-year
-7 -22
Contract jobs citing Service Delivery 43 78 83
As % of all contract IT jobs located in the North West 1.65% 2.05% 2.65%
As % of the Processes & Methodologies category 2.01% 2.54% 3.44%
Number of daily rates quoted 23 42 39
Median daily rate £375 £390 £525
Median daily rate % change year-on-year
-3.84% -25.71%
90% offered a daily rate of more than £150 £265 £320
10% offered a daily rate of more than £570 £900 £601
UK excluding London median daily rate £400 £388 £375
% change year-on-year
+3.22% +3.33%
Number of hourly rates quoted 2 7 10
Median hourly rate £23.50 £16.50 £18.25
Median hourly rate % change year-on-year
+42.42% -9.58%
90% offered a hourly rate of more than £19.10 £10.60 £10.00
10% offered a hourly rate of more than £27.90 £40.00 £25.18
UK excluding London median hourly rate £12.25 £21.50 £14.88
% change year-on-year
-43.02% +44.53%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the North West region.

Processes & Methodologies Category
North West
Contract IT job ads with a match in the
Processes & Methodologies category
2135 3073 2410
As % of all contract IT jobs located in the North West 82.08% 80.95% 76.87%
Number of daily rates quoted 1375 1875 1444
Median daily rate £400 £400 £375
Median daily rate % change year-on-year
- +6.66%
90% offered a daily rate of more than £275 £275 £265
10% offered a daily rate of more than £575 £565 £535
UK excluding London median daily rate £405 £400 £390
% change year-on-year
+1.25% +2.56%
Number of hourly rates quoted 64 110 99
Median hourly rate £37.25 £38.00 £28.13
Median hourly rate % change year-on-year
-1.97% +35.11%
90% offered a hourly rate of more than £13.00 £15.00 £13.00
10% offered a hourly rate of more than £51.71 £54.00 £45.00
UK excluding London median hourly rate £35.00 £40.00 £26.00
% change year-on-year
-12.50% +53.84%

Service Delivery
Jobs Demand Trend in the North West

The demand trend of contract jobs across the North West region citing Service Delivery as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in the North West

Service Delivery
Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Delivery across the North West region.

Service Delivery Daily Rate Trend in the North West

Service Delivery
Daily Rate Histogram in the North West

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Delivery across the North West region over the 3 months to 23 January 2017.

Service Delivery Daily Rate Histogram in the North West

Service Delivery
Hourly Rate Trend in the North West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Delivery across the North West region.

Service Delivery Hourly Rate Trend in the North West

Service Delivery
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the North West region over the 3 months to 23 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -3 24 £400 +14.12% 12
Lancashire 0 8 £343 -61.94% 1
Cheshire +15 6 £425 +21.42% 6
Merseyside +4 3 £500 - 1
Service Delivery
England

Service Delivery
Top 30 Related IT Skills in the North West

For the 6 months to 23 January 2017, IT contractor jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the North West region with a requirement for Service Delivery.

1 35 (30.97%) ITIL
2 28 (24.78%) Service Management
3 23 (20.35%) Project Management
4 20 (17.70%) Agile Software Development
4 20 (17.70%) Problem Management
4 20 (17.70%) Security Cleared
5 18 (15.93%) Windows
6 17 (15.04%) Finance
7 16 (14.16%) Change Management
7 16 (14.16%) Configuration Management
7 16 (14.16%) Microsoft
8 14 (12.39%) SLA
8 14 (12.39%) Active Directory
8 14 (12.39%) Change Control
8 14 (12.39%) Analytical Skills
9 12 (10.62%) SC Cleared
10 11 (9.73%) Service Design
10 11 (9.73%) WAN
10 11 (9.73%) LAN
10 11 (9.73%) Stakeholder Management
11 10 (8.85%) Release Management
11 10 (8.85%) Cisco
11 10 (8.85%) MS Office
11 10 (8.85%) Firewall
12 9 (7.96%) Management Information System
12 9 (7.96%) SQL Server
12 9 (7.96%) MS Excel
12 9 (7.96%) QA
12 9 (7.96%) VMware
12 9 (7.96%) Programme Management

Service Delivery
Top Related IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (5.31%) IBM Domino
2 3 (2.65%) SharePoint
3 2 (1.77%) SAS
3 2 (1.77%) Skype for Business
4 1 (0.88%) BizTalk Server
4 1 (0.88%) CICS
4 1 (0.88%) CMS
4 1 (0.88%) Exchange Server 2010
4 1 (0.88%) MS Exchange
4 1 (0.88%) WebSphere
Applications
1 10 (8.85%) MS Office
2 9 (7.96%) MS Excel
3 6 (5.31%) MS PowerPoint
3 6 (5.31%) MS Visio
Cloud Services
1 4 (3.54%) Office 365
1 4 (3.54%) SaaS
2 3 (2.65%) Amazon AWS
2 3 (2.65%) Microsoft Azure
3 2 (1.77%) IaaS
3 2 (1.77%) PaaS
4 1 (0.88%) Azure Active Directory
4 1 (0.88%) Cloud Computing
4 1 (0.88%) OneDrive
4 1 (0.88%) SuccessFactors
Communications & Networking
1 11 (9.73%) LAN
1 11 (9.73%) WAN
2 10 (8.85%) Firewall
3 8 (7.08%) DNS
4 7 (6.19%) Network Security
4 7 (6.19%) VoIP
5 6 (5.31%) Cisco ASA
6 5 (4.42%) SSL
7 4 (3.54%) Cisco Nexus
7 4 (3.54%) Internet
7 4 (3.54%) IP Telephony
7 4 (3.54%) SAN
8 3 (2.65%) DHCP
8 3 (2.65%) NetScaler
8 3 (2.65%) TCP/IP
8 3 (2.65%) Wireless
9 2 (1.77%) Ethernet
9 2 (1.77%) FCoE
9 2 (1.77%) Intranet
9 2 (1.77%) IPv4
Database & Business Intelligence
1 9 (7.96%) SQL Server
2 3 (2.65%) SQL Server 2012
3 2 (1.77%) Data Warehouse
3 2 (1.77%) SQL Server 2008
3 2 (1.77%) SQL Server Analysis Services
3 2 (1.77%) SQL Server Integration Services
3 2 (1.77%) SQL Server Reporting Services
4 1 (0.88%) Oracle Database
4 1 (0.88%) Oracle Database 11g
4 1 (0.88%) Oracle Database 12c
4 1 (0.88%) SQL Server 2014
4 1 (0.88%) SQL Server 2016
Development Applications
1 7 (6.19%) JIRA
General
1 17 (15.04%) Finance
2 8 (7.08%) Banking
3 3 (2.65%) Retail
4 2 (1.77%) Games
4 2 (1.77%) Legal
4 2 (1.77%) Local Government
4 2 (1.77%) Manufacturing
4 2 (1.77%) Telecoms
5 1 (0.88%) Aerospace
5 1 (0.88%) Marketing
5 1 (0.88%) Pharmaceutical
5 1 (0.88%) Retail Banking
Job Titles
1 26 (23.01%) Service Manager
2 25 (22.12%) Delivery Manager
3 24 (21.24%) Services Delivery Manager
4 16 (14.16%) Analyst
5 8 (7.08%) Architect
6 7 (6.19%) Developer
6 7 (6.19%) ITIL Manager
7 6 (5.31%) ITIL Service Manager
8 5 (4.42%) Infrastructure Analyst
8 5 (4.42%) ITIL Service Delivery Manager
8 5 (4.42%) Operations Engineer
8 5 (4.42%) Project Manager
8 5 (4.42%) Support Analyst
9 4 (3.54%) Business Analyst
9 4 (3.54%) Head of Delivery
9 4 (3.54%) Head of Infrastructure
9 4 (3.54%) Head of Service Delivery
9 4 (3.54%) Infrastructure Support
9 4 (3.54%) IT Technician
9 4 (3.54%) Senior Architect
Libraries, Frameworks & Software Standards
1 3 (2.65%) Node.js
2 2 (1.77%) React
3 1 (0.88%) ISPF
3 1 (0.88%) Middleware
3 1 (0.88%) Web Services
Miscellaneous
1 14 (12.39%) Analytical Skills
2 9 (7.96%) Management Information System
3 6 (5.31%) Wiki
4 5 (4.42%) Fat Client
4 5 (4.42%) Thin Client
5 4 (3.54%) Blackberry
5 4 (3.54%) Computer Science
5 4 (3.54%) Mobile App
5 4 (3.54%) Smartphone
5 4 (3.54%) Tandem
6 3 (2.65%) Data Centre
6 3 (2.65%) Hybrid Cloud
6 3 (2.65%) PKI
7 2 (1.77%) Data Extraction
7 2 (1.77%) Interactive TV
7 2 (1.77%) IPTV
7 2 (1.77%) Life Science
7 2 (1.77%) Mainframe
7 2 (1.77%) MHEG
7 2 (1.77%) User Experience
Operating Systems
1 18 (15.93%) Windows
2 6 (5.31%) Linux
3 5 (4.42%) Windows 7
4 4 (3.54%) Unix
4 4 (3.54%) Windows Phone
5 3 (2.65%) VME
5 3 (2.65%) Windows 10
6 2 (1.77%) Windows XP
7 1 (0.88%) AIX
7 1 (0.88%) Solaris
7 1 (0.88%) Windows 2000
7 1 (0.88%) Windows Server
7 1 (0.88%) Windows Server 2008
7 1 (0.88%) Windows Server 2012
7 1 (0.88%) zOS
Processes & Methodologies
1 35 (30.97%) ITIL
2 28 (24.78%) Service Management
3 23 (20.35%) Project Management
4 20 (17.70%) Agile Software Development
4 20 (17.70%) Problem Management
5 16 (14.16%) Change Management
5 16 (14.16%) Configuration Management
6 14 (12.39%) Change Control
7 11 (9.73%) Service Design
7 11 (9.73%) Stakeholder Management
8 10 (8.85%) Release Management
9 9 (7.96%) Continuous Improvement
9 9 (7.96%) Migration
9 9 (7.96%) Programme Management
10 8 (7.08%) ITSM
10 8 (7.08%) Supplier Management
11 7 (6.19%) Process Improvement
11 7 (6.19%) Resource Allocation
12 6 (5.31%) Budgeting and Forecasting
12 6 (5.31%) Vulnerability Management
Programming Languages
1 7 (6.19%) SQL
2 4 (3.54%) T-SQL
3 3 (2.65%) Java
3 3 (2.65%) JavaScript
4 2 (1.77%) ActionScript
4 2 (1.77%) C#
4 2 (1.77%) C++
4 2 (1.77%) PHP
4 2 (1.77%) Ruby
5 1 (0.88%) JCL
5 1 (0.88%) PL/SQL
5 1 (0.88%) PowerShell
5 1 (0.88%) Shell Script
Qualifications
1 20 (17.70%) Security Cleared
2 12 (10.62%) SC Cleared
3 8 (7.08%) Cisco Certification
4 7 (6.19%) CCNP
4 7 (6.19%) ISEB
5 5 (4.42%) BPSS Clearance
6 4 (3.54%) CCIE
7 3 (2.65%) ITIL Certification
8 2 (1.77%) Degree
9 1 (0.88%) CAPM
9 1 (0.88%) CCDA
9 1 (0.88%) CCDP
9 1 (0.88%) DBS Check
9 1 (0.88%) ITIL Foundation Certificate
9 1 (0.88%) MCP
9 1 (0.88%) MCSE
9 1 (0.88%) Microsoft Certification
9 1 (0.88%) PMI Certification
9 1 (0.88%) PMP
Quality Assurance & Compliance
1 14 (12.39%) SLA
2 9 (7.96%) QA
3 7 (6.19%) Disclosure Scotland
4 3 (2.65%) ISO/IEC 27001
System Software
1 14 (12.39%) Active Directory
2 6 (5.31%) VMware Infrastructure
3 5 (4.42%) VMware ESX
4 3 (2.65%) Microsoft App-V
4 3 (2.65%) XenApp
5 2 (1.77%) Microsoft Virtual Server
5 2 (1.77%) Virtual Desktop
5 2 (1.77%) Virtual Servers
6 1 (0.88%) Hyper-V
6 1 (0.88%) Time Sharing Option
6 1 (0.88%) vSphere
Systems Management
1 3 (2.65%) SCCM
1 3 (2.65%) SmoothWall
2 2 (1.77%) Forefront Identity Manager
3 1 (0.88%) Oracle Enterprise Manager
3 1 (0.88%) Oracle RMAN
3 1 (0.88%) SCOM
Vendors
1 16 (14.16%) Microsoft
2 10 (8.85%) Cisco
3 9 (7.96%) VMware
4 7 (6.19%) Citrix
5 4 (3.54%) CheckPoint
5 4 (3.54%) Clearswift
5 4 (3.54%) Fujitsu
6 3 (2.65%) AppSense
6 3 (2.65%) Avaya
6 3 (2.65%) Forcepoint
6 3 (2.65%) ICL
6 3 (2.65%) Oracle
6 3 (2.65%) ServiceNow
7 2 (1.77%) Apple
7 2 (1.77%) Dell
7 2 (1.77%) IBM
7 2 (1.77%) Motorola
7 2 (1.77%) OpenTV
7 2 (1.77%) Sophos
8 1 (0.88%) TOWER Software