The table below looks at the statistics for Service Delivery skills in IT contracts advertised for the North West region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Delivery over the 3 months to 23 October 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
23 Oct 2014
Same period 2013 Same period 2012
Services Delivery
Rank 53 76 70
Rank change year-on-year
+23 -6
Contract jobs citing Service Delivery 101 55 73
As % of all contract IT jobs located in the North West 3.11% 2.00% 2.35%
As % of the Processes & Methodologies category 4.23% 2.73% 3.57%
Number of daily rates quoted 68 9 32
Average daily rate
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£425 £325 £308
Average daily rate % change year-on-year
+30.76% +5.69%
90% offered a daily rate of more than £320 £267 £147
10% offered a daily rate of more than £535 £465 £520
UK excluding London average daily rate £392 £353 £350
% change year-on-year
+11.06% +0.71%
Number of hourly rates quoted 4 9 6
Average hourly rate £16.21 £17.50 £18.00
Average hourly rate % change year-on-year
-7.38% -2.77%
90% offered a hourly rate of more than £10.37 £13.67 £14.00
10% offered a hourly rate of more than £24.78 £37.60 £21.49
UK excluding London average hourly rate £14.75 £16.35 £17.00
% change year-on-year
-9.78% -3.82%
Service Delivery
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the North West region.

Processes & Methodologies Category
North West
Contract IT job ads with a match in the
Processes & Methodologies category
2386 2011 2044
As % of all contract IT jobs located in the North West 73.46% 72.99% 65.85%
Number of daily rates quoted 1390 972 1038
Average daily rate £375 £335 £350
Average daily rate % change year-on-year
+11.94% -4.28%
90% offered a daily rate of more than £263 £245 £225
10% offered a daily rate of more than £535 £490 £488
UK excluding London average daily rate £375 £363 £370
% change year-on-year
+3.44% -2.02%
Number of hourly rates quoted 115 126 89
Average hourly rate £31.00 £22.50 £22.50
Average hourly rate % change year-on-year
+37.77% -
90% offered a hourly rate of more than £13.00 £13.67 £12.50
10% offered a hourly rate of more than £74.70 £44.00 £51.00
UK excluding London average hourly rate £25.00 £28.00 £26.90
% change year-on-year
-10.71% +4.08%

Service Delivery
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of IT contractor jobs citing Service Delivery across the North West region as a proportion of the total demand within the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in the North West

Service Delivery
Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Delivery across the North West region.

Service Delivery Daily Rate Trend in the North West

Service Delivery
Daily Rate Histogram in the North West

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Delivery across the North West region over the 3 months to 23 October 2014.

Service Delivery Daily Rate Histogram in the North West

Service Delivery
Hourly Rate Trend in the North West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Delivery across the North West region.

Service Delivery Hourly Rate Trend in the North West

Service Delivery
Hourly Rate Histogram in the North West

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Delivery across the North West region over the 3 months to 23 October 2014.

Service Delivery Hourly Rate Histogram in the North West

Service Delivery
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Delivery within the North West region over the 3 months to 23 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -5 37 £400 +23.07% 15
Cheshire +21 33 £475 +47.28% 6
Merseyside +9 13 £475 -
Lancashire -14 10 £360 -
Cumbria - - - - 1
Service Delivery
England

Service Delivery
Top 30 Related IT Skills in the North West

For the 6 months to 23 October 2014, IT contractor jobs across the North West region citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Delivery.

1 64 (34.59%) ITIL
2 52 (28.11%) Finance
3 38 (20.54%) Service Management
4 32 (17.30%) Project Management
4 32 (17.30%) Risk Management
5 30 (16.22%) SLA
5 30 (16.22%) Security Cleared
6 27 (14.59%) Supplier Management
7 24 (12.97%) Analytical Skills
8 22 (11.89%) Continuous Improvement
9 18 (9.73%) SC Cleared
10 17 (9.19%) Change Control
10 17 (9.19%) Microsoft
11 16 (8.65%) PRINCE2
11 16 (8.65%) Stakeholder Management
12 15 (8.11%) Migration
13 14 (7.57%) ISEB
14 13 (7.03%) Data Warehouse
14 13 (7.03%) Degree
14 13 (7.03%) Data Migration
15 12 (6.49%) CRAMM
15 12 (6.49%) Performance Metrics
15 12 (6.49%) ITSM
15 12 (6.49%) Windows
15 12 (6.49%) Java
15 12 (6.49%) SQL
15 12 (6.49%) Cisco
16 11 (5.95%) Management Information System
16 11 (5.95%) NHS
16 11 (5.95%) Agile Software Development

Service Delivery
Top Related IT Skills in the North West by Category

For the 6 months to 23 October 2014, IT contractor jobs across the North West region citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

Application Platforms
1 3 (1.62%) Documentum
2 2 (1.08%) BizTalk Server
2 2 (1.08%) SharePoint
2 2 (1.08%) WebLogic
2 2 (1.08%) IIS
3 1 (0.54%) Tomcat
3 1 (0.54%) CICS
3 1 (0.54%) SharePoint 2013
Applications
1 7 (3.78%) MS Office
2 6 (3.24%) MS Excel
3 3 (1.62%) MS PowerPoint
4 2 (1.08%) MS Visio
5 1 (0.54%) MS Project
Business Applications
1 3 (1.62%) Dynamics CRM
2 2 (1.08%) Oracle EBS
3 1 (0.54%) SAP R/3
3 1 (0.54%) Maximo
3 1 (0.54%) Dynamics AX
3 1 (0.54%) ResourceLink
Cloud Services
1 6 (3.24%) SaaS
2 3 (1.62%) Office 365
Communications & Networking
1 7 (3.78%) MPLS
1 7 (3.78%) OSPF
1 7 (3.78%) BGP
2 3 (1.62%) WAN
3 2 (1.08%) Cisco IOS
3 2 (1.08%) Firewall
3 2 (1.08%) Wireless
3 2 (1.08%) TCP/IP
3 2 (1.08%) VPN
4 1 (0.54%) SAN
4 1 (0.54%) LAN
4 1 (0.54%) Intranet
4 1 (0.54%) NAS
Database & Business Intelligence
1 13 (7.03%) Data Warehouse
2 10 (5.41%) SQL Server
3 7 (3.78%) SQL Server 2000
3 7 (3.78%) SQL Server 2008
4 4 (2.16%) Oracle Database
5 2 (1.08%) BODI
6 1 (0.54%) EDRMS
6 1 (0.54%) Oracle Database 11g
6 1 (0.54%) Oracle Database 12c
Development Applications
1 4 (2.16%) Calabash
1 4 (2.16%) Cucumber
2 1 (0.54%) Subversion
2 1 (0.54%) Git (software)
General
1 52 (28.11%) Finance
2 8 (4.32%) Banking
3 3 (1.62%) Retail
3 3 (1.62%) Telecoms
4 2 (1.08%) Investment Banking
4 2 (1.08%) Legal
4 2 (1.08%) Manufacturing
4 2 (1.08%) Billing
5 1 (0.54%) Back Office
5 1 (0.54%) Military
5 1 (0.54%) Advertising
5 1 (0.54%) Publishing
5 1 (0.54%) Automotive
5 1 (0.54%) Retail Banking
5 1 (0.54%) Marketing
5 1 (0.54%) Local Government
Job Titles
1 46 (24.86%) Service Manager
2 40 (21.62%) Delivery Manager
3 38 (20.54%) Services Delivery Manager
4 35 (18.92%) Analyst
5 15 (8.11%) Business Analyst
6 14 (7.57%) Operations Manager
7 13 (7.03%) Developer
8 12 (6.49%) Data Migration Manager
8 12 (6.49%) Data Manager
9 11 (5.95%) Project Manager
10 10 (5.41%) Consultant
11 8 (4.32%) Agile Coach
12 7 (3.78%) Support Analyst
12 7 (3.78%) Applications Support
12 7 (3.78%) C# Developer
13 6 (3.24%) C# .NET Developer
13 6 (3.24%) Applications Support Analyst
13 6 (3.24%) .NET Developer
13 6 (3.24%) Service Analyst
14 5 (2.70%) Technical Consultant
Libraries, Frameworks & Software Standards
1 7 (3.78%) .NET
2 2 (1.08%) Application Packaging
3 1 (0.54%) EDI
3 1 (0.54%) Middleware
3 1 (0.54%) Spring
3 1 (0.54%) REST
3 1 (0.54%) Apache Camel
Miscellaneous
1 24 (12.97%) Analytical Skills
2 12 (6.49%) Performance Metrics
3 11 (5.95%) Management Information System
3 11 (5.95%) NHS
4 9 (4.86%) Computer Science
5 5 (2.70%) Enterprise Software
6 4 (2.16%) PMI
7 2 (1.08%) User Experience
7 2 (1.08%) iPhone
7 2 (1.08%) iPad
7 2 (1.08%) CMDB
7 2 (1.08%) Mainframe
8 1 (0.54%) Blackberry
8 1 (0.54%) Tandem
8 1 (0.54%) VSAM
8 1 (0.54%) Data Protection Act
8 1 (0.54%) Taxonomies
8 1 (0.54%) Economics
8 1 (0.54%) Open Source
8 1 (0.54%) Digital Media
Operating Systems
1 12 (6.49%) Windows
2 4 (2.16%) Android
2 4 (2.16%) Apple iOS
2 4 (2.16%) Windows Server 2008
2 4 (2.16%) Windows Server 2003
2 4 (2.16%) Linux
3 3 (1.62%) UNIX
4 2 (1.08%) HPUX
4 2 (1.08%) Solaris
5 1 (0.54%) Windows XP
Processes & Methodologies
1 64 (34.59%) ITIL
2 38 (20.54%) Service Management
3 32 (17.30%) Project Management
3 32 (17.30%) Risk Management
4 27 (14.59%) Supplier Management
5 22 (11.89%) Continuous Improvement
6 17 (9.19%) Change Control
7 16 (8.65%) PRINCE2
7 16 (8.65%) Stakeholder Management
8 15 (8.11%) Migration
9 13 (7.03%) Data Migration
10 12 (6.49%) CRAMM
10 12 (6.49%) ITSM
11 11 (5.95%) Agile Software Development
12 10 (5.41%) Scrum
12 10 (5.41%) Change Management
13 9 (4.86%) Resource Management
13 9 (4.86%) Problem Management
13 9 (4.86%) Release Management
13 9 (4.86%) People Management
Programming Languages
1 12 (6.49%) Java
1 12 (6.49%) SQL
2 8 (4.32%) C#
3 5 (2.70%) VB
4 4 (2.16%) Objective-C
5 3 (1.62%) C
6 2 (1.08%) PowerShell
6 2 (1.08%) Scala
6 2 (1.08%) VB6
6 2 (1.08%) SQR
7 1 (0.54%) VBA
7 1 (0.54%) COBOL
7 1 (0.54%) PHP
7 1 (0.54%) Shell Script
7 1 (0.54%) JCL
Qualifications
1 30 (16.22%) Security Cleared
2 18 (9.73%) SC Cleared
3 14 (7.57%) ISEB
4 13 (7.03%) Degree
5 7 (3.78%) Cisco Certification
6 6 (3.24%) PMI Certification
7 5 (2.70%) CCNP
7 5 (2.70%) ISEB Practitioner
7 5 (2.70%) PRINCE2 Practitioner
8 4 (2.16%) Chartered Engineer
8 4 (2.16%) PMP
9 3 (1.62%) PRINCE2 Certification
9 3 (1.62%) ITIL Certification
9 3 (1.62%) APMP
10 2 (1.08%) CTC Cleared
10 2 (1.08%) CCIE
10 2 (1.08%) Microsoft Certification
11 1 (0.54%) MCSE
11 1 (0.54%) MCITP
11 1 (0.54%) BC Cleared
Quality Assurance & Compliance
1 30 (16.22%) SLA
2 2 (1.08%) COBIT
System Software
1 5 (2.70%) Active Directory
2 2 (1.08%) VMware Infrastructure
3 1 (0.54%) Tivoli Workload Scheduler
3 1 (0.54%) Oracle RMAN
3 1 (0.54%) Oracle RAC
Systems Management
1 2 (1.08%) Symantec Endpoint Protection
1 2 (1.08%) SCCM
1 2 (1.08%) Business Desktop Deployment
1 2 (1.08%) Norton AntiVirus
2 1 (0.54%) Tivoli
2 1 (0.54%) Backup Exec
Vendors
1 17 (9.19%) Microsoft
2 12 (6.49%) Cisco
3 9 (4.86%) F5
4 7 (3.78%) Oracle
4 7 (3.78%) Juniper
4 7 (3.78%) Riverbed
5 4 (2.16%) SAP
6 3 (1.62%) HP
6 3 (1.62%) Symantec
6 3 (1.62%) CA
7 2 (1.08%) IronPort
7 2 (1.08%) VMware
7 2 (1.08%) Remedy
7 2 (1.08%) IBM
7 2 (1.08%) Compuware
7 2 (1.08%) Citrix
7 2 (1.08%) Business Objects
8 1 (0.54%) Compaq
8 1 (0.54%) Dell
8 1 (0.54%) Adobe
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