The table below looks at the statistics for Service Delivery skills in IT contracts advertised for the North West region. Included is a guide to the contractor rates offered in IT contracts that have cited Service Delivery over the 3 months to 19 February 2017 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
19 Feb 2017
Same period 2016 Same period 2015
Services Delivery
England / North West
Rank 90 74 68
Rank change year-on-year
-16 -6
Contract jobs citing Service Delivery 37 85 84
As % of all contract IT jobs located in the North West 1.42% 2.26% 2.52%
As % of the Processes & Methodologies category 1.74% 2.76% 3.24%
Number of daily rates quoted 21 44 34
Median daily rate £375 £350 £475
Median daily rate % change year-on-year
+7.06% -26.26%
90% offered a daily rate of more than £300 £250 £325
10% offered a daily rate of more than £550 £550 £604
UK excluding London median daily rate £400 £375 £375
% change year-on-year
+6.66% -
Number of hourly rates quoted 2 9 11
Median hourly rate £24.50 £17.00 £19.25
Median hourly rate % change year-on-year
+44.11% -11.68%
90% offered a hourly rate of more than £20.90 £10.80 £14.00
10% offered a hourly rate of more than £28.10 £41.58 £49.50
UK excluding London median hourly rate £16.00 £21.50 £15.75
% change year-on-year
-25.58% +36.50%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the North West region.

Processes & Methodologies Category
North West
Contract IT job ads with a match in the
Processes & Methodologies category
2127 3084 2595
As % of all contract IT jobs located in the North West 81.81% 81.98% 77.81%
Number of daily rates quoted 1344 1872 1510
Median daily rate £400 £400 £400
90% offered a daily rate of more than £275 £275 £275
10% offered a daily rate of more than £575 £530 £550
UK excluding London median daily rate £408 £400 £400
% change year-on-year
+2.00% -
Number of hourly rates quoted 93 131 112
Median hourly rate £42.48 £39.00 £36.00
Median hourly rate % change year-on-year
+8.91% +8.33%
90% offered a hourly rate of more than £14.00 £16.00 £14.00
10% offered a hourly rate of more than £51.71 £53.00 £55.00
UK excluding London median hourly rate £36.00 £40.00 £27.50
% change year-on-year
-10.00% +45.45%

Service Delivery
Jobs Demand Trend in the North West

The demand trend of contract jobs across the North West region citing Service Delivery as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in the North West

Service Delivery
Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Delivery across the North West region.

Service Delivery Daily Rate Trend in the North West

Service Delivery
Daily Rate Histogram in the North West

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Delivery across the North West region over the 3 months to 19 February 2017.

Service Delivery Daily Rate Histogram in the North West

Service Delivery
Hourly Rate Trend in the North West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Delivery across the North West region.

Service Delivery Hourly Rate Trend in the North West

Service Delivery
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the North West region over the 3 months to 19 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -12 23 £358 +2.14% 10
Lancashire +11 5 £350 -9.67% 3
Merseyside -4 3 £500 -28.57% 2
Cheshire +10 2 - - 2
Service Delivery
England

Service Delivery
Top 30 Related IT Skills in the North West

For the 6 months to 19 February 2017, IT contractor jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the North West region with a requirement for Service Delivery.

1 30 (28.30%) ITIL
2 24 (22.64%) Project Management
2 24 (22.64%) Service Management
3 20 (18.87%) Agile Software Development
3 20 (18.87%) Problem Management
3 20 (18.87%) Security Cleared
4 17 (16.04%) Windows
5 16 (15.09%) Microsoft
5 16 (15.09%) Configuration Management
5 16 (15.09%) Change Management
5 16 (15.09%) Finance
6 15 (14.15%) Active Directory
7 14 (13.21%) SLA
8 12 (11.32%) SC Cleared
9 11 (10.38%) Change Control
9 11 (10.38%) Analytical Skills
9 11 (10.38%) Service Design
9 11 (10.38%) LAN
10 10 (9.43%) MS Office
10 10 (9.43%) Release Management
11 9 (8.49%) WAN
11 9 (8.49%) Continuous Improvement
12 8 (7.55%) Resource Allocation
12 8 (7.55%) DNS
12 8 (7.55%) PRINCE2
12 8 (7.55%) MS Excel
12 8 (7.55%) Stakeholder Management
12 8 (7.55%) ITSM
12 8 (7.55%) VMware
12 8 (7.55%) Programme Management

Service Delivery
Top Related IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (5.66%) IBM Domino
2 3 (2.83%) SharePoint
3 2 (1.89%) Exchange Server 2010
3 2 (1.89%) MS Exchange
3 2 (1.89%) Skype for Business
4 1 (0.94%) BizTalk Server
4 1 (0.94%) CMS
4 1 (0.94%) SAS
4 1 (0.94%) WebSphere
Applications
1 10 (9.43%) MS Office
2 8 (7.55%) MS Excel
3 6 (5.66%) MS PowerPoint
3 6 (5.66%) MS Visio
Business Applications
1 1 (0.94%) Dynamics AX
Cloud Services
1 4 (3.77%) Office 365
2 3 (2.83%) Amazon AWS
2 3 (2.83%) Microsoft Azure
3 2 (1.89%) IaaS
3 2 (1.89%) PaaS
3 2 (1.89%) SaaS
4 1 (0.94%) Azure Active Directory
4 1 (0.94%) Cloud Computing
4 1 (0.94%) OneDrive
Communications & Networking
1 11 (10.38%) LAN
2 9 (8.49%) WAN
3 8 (7.55%) DNS
4 7 (6.60%) Firewall
5 5 (4.72%) Internet
5 5 (4.72%) Network Security
6 4 (3.77%) Cisco Nexus
6 4 (3.77%) IP Telephony
6 4 (3.77%) SAN
7 3 (2.83%) DHCP
7 3 (2.83%) NetScaler
7 3 (2.83%) TCP/IP
7 3 (2.83%) VoIP
7 3 (2.83%) Wireless
8 2 (1.89%) Cisco ASA
8 2 (1.89%) Ethernet
8 2 (1.89%) FCoE
8 2 (1.89%) Fibre Channel
8 2 (1.89%) Intranet
8 2 (1.89%) SSL
Database & Business Intelligence
1 7 (6.60%) SQL Server
2 2 (1.89%) SQL Server 2008
2 2 (1.89%) SQL Server 2012
3 1 (0.94%) Data Warehouse
3 1 (0.94%) Oracle Database
3 1 (0.94%) Oracle Database 11g
3 1 (0.94%) Oracle Database 12c
3 1 (0.94%) SQL Server 2014
3 1 (0.94%) SQL Server Analysis Services
3 1 (0.94%) SQL Server Integration Services
3 1 (0.94%) SQL Server Reporting Services
Development Applications
1 6 (5.66%) JIRA
General
1 16 (15.09%) Finance
2 4 (3.77%) Banking
3 2 (1.89%) Games
3 2 (1.89%) Legal
3 2 (1.89%) Manufacturing
3 2 (1.89%) Telecoms
4 1 (0.94%) Aerospace
4 1 (0.94%) French Language
4 1 (0.94%) German Language
4 1 (0.94%) Local Government
4 1 (0.94%) Marketing
4 1 (0.94%) Retail
4 1 (0.94%) Swedish Language
Job Titles
1 26 (24.53%) Service Manager
2 25 (23.58%) Delivery Manager
2 25 (23.58%) Services Delivery Manager
3 18 (16.98%) Analyst
4 9 (8.49%) ITIL Manager
5 8 (7.55%) Architect
6 7 (6.60%) ITIL Service Manager
6 7 (6.60%) Project Manager
6 7 (6.60%) Support Analyst
7 6 (5.66%) Infrastructure Analyst
7 6 (5.66%) ITIL Service Delivery Manager
8 5 (4.72%) Developer
8 5 (4.72%) Operations Engineer
9 4 (3.77%) Domino Developer
9 4 (3.77%) Head of Infrastructure
9 4 (3.77%) Head of Service Delivery
9 4 (3.77%) Infrastructure Support Analyst
9 4 (3.77%) IT Technician
9 4 (3.77%) Senior Architect
9 4 (3.77%) Service Analyst
Libraries, Frameworks & Software Standards
1 3 (2.83%) Node.js
2 2 (1.89%) React
3 1 (0.94%) Web Services
Miscellaneous
1 11 (10.38%) Analytical Skills
2 7 (6.60%) Management Information System
3 6 (5.66%) Wiki
4 5 (4.72%) Fat Client
4 5 (4.72%) Thin Client
5 4 (3.77%) Blackberry
5 4 (3.77%) Computer Science
5 4 (3.77%) Mobile App
5 4 (3.77%) Smartphone
6 3 (2.83%) Hybrid Cloud
6 3 (2.83%) Tandem
7 2 (1.89%) Data Centre
7 2 (1.89%) Interactive TV
7 2 (1.89%) IPTV
7 2 (1.89%) Life Science
7 2 (1.89%) MHEG
7 2 (1.89%) User Experience
7 2 (1.89%) Virtual Team
8 1 (0.94%) Data Extraction
8 1 (0.94%) New Media
Operating Systems
1 17 (16.04%) Windows
2 6 (5.66%) Linux
3 5 (4.72%) Windows 7
4 4 (3.77%) Windows Phone
5 3 (2.83%) Unix
5 3 (2.83%) VME
5 3 (2.83%) Windows 10
6 2 (1.89%) Windows XP
7 1 (0.94%) AIX
7 1 (0.94%) Solaris
7 1 (0.94%) Windows 2000
7 1 (0.94%) Windows Server
7 1 (0.94%) Windows Server 2008
7 1 (0.94%) Windows Server 2012
Processes & Methodologies
1 30 (28.30%) ITIL
2 24 (22.64%) Project Management
2 24 (22.64%) Service Management
3 20 (18.87%) Agile Software Development
3 20 (18.87%) Problem Management
4 16 (15.09%) Change Management
4 16 (15.09%) Configuration Management
5 11 (10.38%) Change Control
5 11 (10.38%) Service Design
6 10 (9.43%) Release Management
7 9 (8.49%) Continuous Improvement
8 8 (7.55%) ITSM
8 8 (7.55%) PRINCE2
8 8 (7.55%) Programme Management
8 8 (7.55%) Resource Allocation
8 8 (7.55%) Stakeholder Management
8 8 (7.55%) Supplier Management
9 7 (6.60%) Migration
10 6 (5.66%) Business Continuity
10 6 (5.66%) Disaster Recovery
Programming Languages
1 6 (5.66%) SQL
2 3 (2.83%) Java
2 3 (2.83%) JavaScript
2 3 (2.83%) T-SQL
3 2 (1.89%) ActionScript
3 2 (1.89%) C#
3 2 (1.89%) C++
3 2 (1.89%) PHP
3 2 (1.89%) Ruby
4 1 (0.94%) PL/SQL
4 1 (0.94%) Shell Script
Qualifications
1 20 (18.87%) Security Cleared
2 12 (11.32%) SC Cleared
3 7 (6.60%) ISEB
4 5 (4.72%) BPSS Clearance
4 5 (4.72%) Cisco Certification
5 4 (3.77%) CCIE
6 3 (2.83%) CCNP
7 2 (1.89%) Degree
8 1 (0.94%) CAPM
8 1 (0.94%) CCDA
8 1 (0.94%) CCDP
8 1 (0.94%) CCNA
8 1 (0.94%) CCSP
8 1 (0.94%) ITIL Certification
8 1 (0.94%) MCP
8 1 (0.94%) MCSE
8 1 (0.94%) Microsoft Certification
8 1 (0.94%) PMI Certification
8 1 (0.94%) PMP
8 1 (0.94%) PRINCE2 Certification
Quality Assurance & Compliance
1 14 (13.21%) SLA
2 7 (6.60%) Disclosure Scotland
3 6 (5.66%) QA
4 1 (0.94%) PCI DSS
System Software
1 15 (14.15%) Active Directory
2 6 (5.66%) VMware Infrastructure
3 5 (4.72%) VMware ESX
4 3 (2.83%) Microsoft App-V
4 3 (2.83%) XenApp
5 2 (1.89%) Microsoft Virtual Server
5 2 (1.89%) Virtual Desktop
5 2 (1.89%) Virtual Servers
6 1 (0.94%) Hyper-V
6 1 (0.94%) vSphere
Systems Management
1 3 (2.83%) SCCM
2 2 (1.89%) Forefront Identity Manager
3 1 (0.94%) Oracle Enterprise Manager
3 1 (0.94%) Oracle RMAN
3 1 (0.94%) SCOM
Vendors
1 16 (15.09%) Microsoft
2 8 (7.55%) VMware
3 6 (5.66%) Cisco
3 6 (5.66%) Citrix
4 4 (3.77%) Forcepoint
5 3 (2.83%) AppSense
5 3 (2.83%) Fujitsu
5 3 (2.83%) ICL
5 3 (2.83%) ServiceNow
6 2 (1.89%) Apple
6 2 (1.89%) Dell
6 2 (1.89%) Motorola
6 2 (1.89%) OpenTV
6 2 (1.89%) Sophos
7 1 (0.94%) HP
7 1 (0.94%) JD Edwards
7 1 (0.94%) Juniper
7 1 (0.94%) NetApp
7 1 (0.94%) Oracle
7 1 (0.94%) Veritas