The table below looks at the statistics for the Service Manager role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited Service Manager in their job title over the 3 months to 23 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
23 Jan 2015
Same period 2014 Same period 2013
Services Manager
Rank 137 162 217
Rank change year-on-year
+25 +55
Permanent jobs requiring a Service Manager 113 84 48
As % of all permanent IT jobs located in the North West 1.64% 1.27% 0.62%
As % of the Job Titles category 1.72% 1.34% 0.64%
Number of salaries quoted 95 68 44
Average salary £47,500 £51,500 £42,500
Average salary % change year-on-year
-7.76% +21.17%
90% offered a salary of more than £37,500 £35,700 £32,500
10% offered a salary of more than £65,000 £58,600 £80,000
UK excluding London average salary £47,500 £50,000 £45,000
% change year-on-year
-5.00% +11.11%
Service Manager
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
6553 6284 7513
As % of all permanent IT jobs located in the North West 95.04% 95.15% 96.43%
Number of salaries quoted 5613 5297 6540
Average salary £37,500 £37,500 £35,000
Average salary % change year-on-year
- +7.14%
90% offered a salary of more than £24,000 £24,500 £22,500
10% offered a salary of more than £55,000 £50,000 £52,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Manager
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing Service Manager in the job title across the North West region as a proportion of the total demand within the Job Titles category.

Service Manager Jobs Demand Trend in the North West

Service Manager
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Manager across the North West region.

Service Manager Salary Trend in the North West

Service Manager
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing Service Manager across the North West region over the 3 months to 23 January 2015.

Service Manager Salary Histogram in the North West

Service Manager
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Manager within the North West region over the 3 months to 23 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +5 58 £46,250 -10.19% 11
Cheshire +8 38 £47,500 +5.55% 1
Merseyside +13 8 £37,500 -31.81% 4
Lancashire -3 5 £37,500 +15.38% 1
Cumbria - 4 £57,500 -
Service Manager
England

Service Manager
Top 30 Related IT Skills in the North West

For the 6 months to 23 January 2015, IT jobs across the North West region that cited Service Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Manager in their job title.

1 163 (71.81%) ITIL
2 154 (67.84%) Service Delivery
3 99 (43.61%) Finance
4 98 (43.17%) Service Management
5 87 (38.33%) SLA
6 59 (25.99%) Change Management
7 42 (18.50%) Problem Management
8 40 (17.62%) Stakeholder Management
9 33 (14.54%) ITIL Certification
10 32 (14.10%) Degree
11 31 (13.66%) Project Management
12 24 (10.57%) Change Control
12 24 (10.57%) Supplier Management
12 24 (10.57%) Telecoms
13 23 (10.13%) Oracle
14 22 (9.69%) Microsoft
14 22 (9.69%) Risk Management
14 22 (9.69%) Release Management
15 19 (8.37%) Incident Management
15 19 (8.37%) Content Management
15 19 (8.37%) Continuous Improvement
15 19 (8.37%) Financial Institution
15 19 (8.37%) ITSM
16 16 (7.05%) Teradata
16 16 (7.05%) Banking
17 15 (6.61%) PRINCE2
18 12 (5.29%) Agile Software Development
19 11 (4.85%) SQL Server
20 10 (4.41%) Sybase
20 10 (4.41%) DB2

Service Manager
Top Related IT Skills in the North West by Category

For the 6 months to 23 January 2015, IT jobs across the North West region that cited Service Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Manager in their job title. Up to 20 skills are shown per category.

Application Platforms
1 5 (2.20%) SharePoint
2 3 (1.32%) WebSphere
2 3 (1.32%) BizTalk Server
3 2 (0.88%) Tomcat
3 2 (0.88%) MS Exchange
3 2 (0.88%) Exchange Server 2013
4 1 (0.44%) Apache
4 1 (0.44%) IIS
Applications
1 10 (4.41%) MS Excel
2 7 (3.08%) MS Office
3 2 (0.88%) MS PowerPoint
4 1 (0.44%) MS Project
Business Applications
1 4 (1.76%) Dynamics CRM
1 4 (1.76%) Remedy ITSM
Cloud Services
1 5 (2.20%) Office 365
Communications & Networking
1 4 (1.76%) Firewall
1 4 (1.76%) FTP
1 4 (1.76%) HTTP
2 3 (1.32%) TCP/IP
2 3 (1.32%) LAN
2 3 (1.32%) WAN
2 3 (1.32%) DNS
2 3 (1.32%) Internet
3 2 (0.88%) DECT
3 2 (0.88%) SAN
3 2 (0.88%) DHCP
3 2 (0.88%) Ethernet
3 2 (0.88%) VoIP
3 2 (0.88%) VPN
3 2 (0.88%) iSCSI
3 2 (0.88%) NAS
4 1 (0.44%) Structured Cabling
4 1 (0.44%) Cisco Nexus
4 1 (0.44%) VLAN
Database & Business Intelligence
1 11 (4.85%) SQL Server
2 10 (4.41%) DB2
3 9 (3.96%) MySQL
4 7 (3.08%) Hadoop
4 7 (3.08%) Oracle Reports
5 6 (2.64%) Data Warehouse
6 2 (0.88%) Crystal Reports
7 1 (0.44%) Relational Database
7 1 (0.44%) Oracle Database
7 1 (0.44%) Big Data
7 1 (0.44%) RDBMS
General
1 99 (43.61%) Finance
2 24 (10.57%) Telecoms
3 19 (8.37%) Financial Institution
4 16 (7.05%) Banking
5 8 (3.52%) Publishing
6 5 (2.20%) Marketing
6 5 (2.20%) Advertising
7 4 (1.76%) Legal
8 2 (0.88%) Retail
9 1 (0.44%) Manufacturing
9 1 (0.44%) Back Office
9 1 (0.44%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 4 (1.76%) Middleware
1 4 (1.76%) Web Services
2 3 (1.32%) Oracle Fusion
Miscellaneous
1 8 (3.52%) Analytical Skills
2 7 (3.08%) Statistics
3 5 (2.20%) Life Science
3 5 (2.20%) Management Information System
4 4 (1.76%) User Experience
5 2 (0.88%) Mobile App
6 1 (0.44%) Open Source
6 1 (0.44%) iPhone
6 1 (0.44%) Fat Client
6 1 (0.44%) NHS
6 1 (0.44%) Thin Client
6 1 (0.44%) BBC
6 1 (0.44%) Blackberry
Operating Systems
1 9 (3.96%) Windows
2 3 (1.32%) UNIX
3 2 (0.88%) Solaris
3 2 (0.88%) Linux
3 2 (0.88%) Windows XP
3 2 (0.88%) Windows Vista
3 2 (0.88%) Windows Server 2008
3 2 (0.88%) Windows 7
3 2 (0.88%) Windows Server 2012
4 1 (0.44%) Windows 8
4 1 (0.44%) Windows Server 2003
Processes & Methodologies
1 163 (71.81%) ITIL
2 154 (67.84%) Service Delivery
3 98 (43.17%) Service Management
4 59 (25.99%) Change Management
5 42 (18.50%) Problem Management
6 40 (17.62%) Stakeholder Management
7 31 (13.66%) Project Management
8 24 (10.57%) Change Control
8 24 (10.57%) Supplier Management
9 22 (9.69%) Risk Management
9 22 (9.69%) Release Management
10 19 (8.37%) Incident Management
10 19 (8.37%) Content Management
10 19 (8.37%) Continuous Improvement
10 19 (8.37%) ITSM
11 15 (6.61%) PRINCE2
12 12 (5.29%) Agile Software Development
13 9 (3.96%) ITIL V3
13 9 (3.96%) People Management
13 9 (3.96%) Time Management
Programming Languages
1 5 (2.20%) SQL
Qualifications
1 33 (14.54%) ITIL Certification
2 32 (14.10%) Degree
3 10 (4.41%) SC Cleared
3 10 (4.41%) Security Cleared
4 8 (3.52%) PMP
4 8 (3.52%) PMI Certification
5 6 (2.64%) ITIL Foundation Certificate
6 5 (2.20%) PRINCE2 Certification
7 4 (1.76%) Cisco Certification
7 4 (1.76%) CCNA
8 3 (1.32%) Microsoft Certification
8 3 (1.32%) MCSE
9 1 (0.44%) PRINCE2 Practitioner
9 1 (0.44%) VMware Certified Professional (VCP)
9 1 (0.44%) MCTS
9 1 (0.44%) MCITP
9 1 (0.44%) CCA
9 1 (0.44%) Citrix Certification
9 1 (0.44%) CISSP
9 1 (0.44%) MCSA
Quality Assurance & Compliance
1 87 (38.33%) SLA
2 5 (2.20%) QA
3 2 (0.88%) ISO 9000
4 1 (0.44%) ISO 9001
4 1 (0.44%) Sarbanes-Oxley
System Software
1 6 (2.64%) VMware Infrastructure
2 3 (1.32%) Active Directory
3 1 (0.44%) Hyper-V
3 1 (0.44%) Oracle RMAN
3 1 (0.44%) Microsoft App-V
Systems Management
1 1 (0.44%) Data Guard
1 1 (0.44%) SCCM
1 1 (0.44%) SCOM
1 1 (0.44%) Foglight
1 1 (0.44%) Backup Exec
Vendors
1 23 (10.13%) Oracle
2 22 (9.69%) Microsoft
3 16 (7.05%) Teradata
4 10 (4.41%) Sybase
5 9 (3.96%) Citrix
6 7 (3.08%) RainStor
6 7 (3.08%) VMware
7 6 (2.64%) Sun
8 4 (1.76%) Remedy
9 3 (1.32%) IBM
9 3 (1.32%) Juniper
10 2 (0.88%) TOWER Software
10 2 (0.88%) Hitachi
10 2 (0.88%) Cisco
10 2 (0.88%) HP
11 1 (0.44%) Imperva
11 1 (0.44%) Avaya
11 1 (0.44%) Business Objects
11 1 (0.44%) Salesforce.com
11 1 (0.44%) McAfee
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