The table below looks at the statistics for the Service Manager role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited Service Manager in their job title over the 3 months to 18 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
18 Dec 2014
Same period 2013 Same period 2012
Services Manager
Rank 155 175 220
Rank change year-on-year
+20 +45
Permanent jobs requiring a Service Manager 102 62 56
As % of all permanent IT jobs located in the North West 1.38% 0.91% 0.70%
As % of the Job Titles category 1.46% 0.96% 0.73%
Number of salaries quoted 85 48 49
Average salary £45,000 £48,000 £42,500
Average salary % change year-on-year
-6.25% +12.94%
90% offered a salary of more than £37,200 £35,000 £31,000
10% offered a salary of more than £65,000 £60,000 £62,500
UK excluding London average salary £47,500 £49,250 £45,000
% change year-on-year
-3.55% +9.44%
Service Manager
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
6979 6480 7699
As % of all permanent IT jobs located in the North West 94.37% 95.31% 96.56%
Number of salaries quoted 6005 5484 6800
Average salary £37,500 £37,500 £35,000
Average salary % change year-on-year
- +7.14%
90% offered a salary of more than £23,500 £25,000 £23,000
10% offered a salary of more than £55,000 £50,000 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Manager
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing Service Manager in the job title across the North West region as a proportion of the total demand within the Job Titles category.

Service Manager Jobs Demand Trend in the North West

Service Manager
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Manager across the North West region.

Service Manager Salary Trend in the North West

Service Manager
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing Service Manager across the North West region over the 3 months to 18 December 2014.

Service Manager Salary Histogram in the North West

Service Manager
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Manager within the North West region over the 3 months to 18 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -19 39 £47,500 -9.52% 3
Cheshire +13 33 £44,000 +3.52% 1
Lancashire +7 10 £40,000 -16.66% 3
Cumbria +5 9 £57,500 +94.91% 2
Merseyside +12 8 £35,750 -35.00%
Service Manager
England

Service Manager
Top 30 Related IT Skills in the North West

For the 6 months to 18 December 2014, IT jobs across the North West region that cited Service Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Manager in their job title.

1 143 (73.71%) ITIL
2 134 (69.07%) Service Delivery
3 78 (40.21%) Finance
4 75 (38.66%) Service Management
5 73 (37.63%) SLA
6 47 (24.23%) Change Management
7 38 (19.59%) Stakeholder Management
8 37 (19.07%) Problem Management
9 33 (17.01%) ITIL Certification
10 28 (14.43%) Project Management
11 24 (12.37%) Supplier Management
12 22 (11.34%) Risk Management
12 22 (11.34%) Microsoft
13 21 (10.82%) Oracle
13 21 (10.82%) Degree
13 21 (10.82%) Release Management
14 20 (10.31%) Change Control
15 19 (9.79%) Content Management
15 19 (9.79%) Financial Institution
16 17 (8.76%) ITSM
16 17 (8.76%) Telecoms
16 17 (8.76%) Banking
17 16 (8.25%) PRINCE2
18 15 (7.73%) Incident Management
18 15 (7.73%) MS Excel
19 14 (7.22%) Agile Software Development
20 11 (5.67%) VMware
20 11 (5.67%) Windows
21 10 (5.15%) MySQL
21 10 (5.15%) Teradata

Service Manager
Top Related IT Skills in the North West by Category

For the 6 months to 18 December 2014, IT jobs across the North West region that cited Service Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Manager in their job title. Up to 20 skills are shown per category.

Application Platforms
1 5 (2.58%) SharePoint
2 3 (1.55%) MS Exchange
2 3 (1.55%) BizTalk Server
2 3 (1.55%) WebSphere
3 2 (1.03%) Tomcat
3 2 (1.03%) Exchange Server 2013
4 1 (0.52%) Exchange Server 2007
4 1 (0.52%) IIS
4 1 (0.52%) Apache
4 1 (0.52%) Exchange Server 2003
Applications
1 15 (7.73%) MS Excel
2 9 (4.64%) MS Office
3 1 (0.52%) MS Project
3 1 (0.52%) MS PowerPoint
Business Applications
1 4 (2.06%) Dynamics CRM
1 4 (2.06%) Remedy ITSM
Cloud Services
1 7 (3.61%) Office 365
Communications & Networking
1 6 (3.09%) SAN
2 4 (2.06%) Firewall
2 4 (2.06%) FTP
2 4 (2.06%) HTTP
3 3 (1.55%) TCP/IP
3 3 (1.55%) Internet
3 3 (1.55%) DNS
4 2 (1.03%) iSCSI
4 2 (1.03%) NAS
4 2 (1.03%) VPN
4 2 (1.03%) DECT
4 2 (1.03%) LAN
4 2 (1.03%) VoIP
4 2 (1.03%) WAN
4 2 (1.03%) DHCP
4 2 (1.03%) Ethernet
5 1 (0.52%) Cisco Nexus
5 1 (0.52%) Structured Cabling
5 1 (0.52%) VLAN
Database & Business Intelligence
1 10 (5.15%) MySQL
2 8 (4.12%) SQL Server
3 7 (3.61%) DB2
3 7 (3.61%) Hadoop
3 7 (3.61%) Oracle Reports
4 4 (2.06%) Data Warehouse
5 1 (0.52%) RDBMS
5 1 (0.52%) Big Data
5 1 (0.52%) Oracle Database
5 1 (0.52%) Relational Database
5 1 (0.52%) Crystal Reports
General
1 78 (40.21%) Finance
2 19 (9.79%) Financial Institution
3 17 (8.76%) Telecoms
3 17 (8.76%) Banking
4 5 (2.58%) Retail
4 5 (2.58%) Marketing
5 4 (2.06%) Advertising
5 4 (2.06%) Publishing
5 4 (2.06%) Legal
6 1 (0.52%) Manufacturing
6 1 (0.52%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 4 (2.06%) Web Services
1 4 (2.06%) Middleware
2 3 (1.55%) Oracle Fusion
Miscellaneous
1 7 (3.61%) Analytical Skills
2 4 (2.06%) User Experience
3 3 (1.55%) Statistics
3 3 (1.55%) Life Science
4 2 (1.03%) Management Information System
4 2 (1.03%) Mobile App
5 1 (0.52%) BBC
5 1 (0.52%) CLARiiON
5 1 (0.52%) NHS
5 1 (0.52%) Thin Client
5 1 (0.52%) Blackberry
5 1 (0.52%) Fat Client
5 1 (0.52%) iPhone
5 1 (0.52%) Open Source
Operating Systems
1 11 (5.67%) Windows
2 4 (2.06%) Linux
2 4 (2.06%) UNIX
3 3 (1.55%) Windows Server 2012
3 3 (1.55%) Solaris
3 3 (1.55%) Windows Server 2008
4 2 (1.03%) Windows XP
4 2 (1.03%) Windows Server 2003
4 2 (1.03%) Windows Vista
4 2 (1.03%) Windows 7
5 1 (0.52%) Windows 8
5 1 (0.52%) Windows 2000 Server
Processes & Methodologies
1 143 (73.71%) ITIL
2 134 (69.07%) Service Delivery
3 75 (38.66%) Service Management
4 47 (24.23%) Change Management
5 38 (19.59%) Stakeholder Management
6 37 (19.07%) Problem Management
7 28 (14.43%) Project Management
8 24 (12.37%) Supplier Management
9 22 (11.34%) Risk Management
10 21 (10.82%) Release Management
11 20 (10.31%) Change Control
12 19 (9.79%) Content Management
13 17 (8.76%) ITSM
14 16 (8.25%) PRINCE2
15 15 (7.73%) Incident Management
16 14 (7.22%) Agile Software Development
17 10 (5.15%) ITIL V3
17 10 (5.15%) Performance Management
17 10 (5.15%) Continuous Improvement
18 9 (4.64%) People Management
Programming Languages
1 2 (1.03%) SQL
2 1 (0.52%) Tcl
Qualifications
1 33 (17.01%) ITIL Certification
2 21 (10.82%) Degree
3 9 (4.64%) SC Cleared
3 9 (4.64%) Security Cleared
4 8 (4.12%) ITIL Foundation Certificate
4 8 (4.12%) PMP
4 8 (4.12%) PMI Certification
5 7 (3.61%) CCNA
5 7 (3.61%) Cisco Certification
6 6 (3.09%) Microsoft Certification
6 6 (3.09%) MCSE
7 5 (2.58%) PRINCE2 Certification
8 4 (2.06%) MCP
8 4 (2.06%) MCSA
8 4 (2.06%) CCA
8 4 (2.06%) Citrix Certification
8 4 (2.06%) VMware Certified Professional (VCP)
8 4 (2.06%) MCTS
8 4 (2.06%) MCITP
Quality Assurance & Compliance
1 73 (37.63%) SLA
2 2 (1.03%) QA
3 1 (0.52%) ISO 9000
System Software
1 9 (4.64%) VMware Infrastructure
2 5 (2.58%) Active Directory
3 4 (2.06%) Hyper-V
4 1 (0.52%) vSphere
4 1 (0.52%) MetaFrame
4 1 (0.52%) Oracle RMAN
4 1 (0.52%) Microsoft App-V
Systems Management
1 4 (2.06%) Backup Exec
1 4 (2.06%) SCCM
1 4 (2.06%) SCOM
2 1 (0.52%) Data Guard
2 1 (0.52%) Foglight
Vendors
1 22 (11.34%) Microsoft
2 21 (10.82%) Oracle
3 11 (5.67%) VMware
4 10 (5.15%) Teradata
5 9 (4.64%) Citrix
6 7 (3.61%) Sybase
6 7 (3.61%) RainStor
7 4 (2.06%) Hitachi
7 4 (2.06%) Symantec
7 4 (2.06%) Remedy
7 4 (2.06%) McAfee
7 4 (2.06%) Sophos
8 3 (1.55%) Cisco
8 3 (1.55%) Juniper
8 3 (1.55%) Sun
8 3 (1.55%) HP
9 2 (1.03%) TOWER Software
10 1 (0.52%) Brocade
10 1 (0.52%) Imperva
10 1 (0.52%) Dell
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