The table below looks at the statistics for the Service Manager role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited Service Manager in their job title over the 3 months to 22 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 Dec 2014
Same period 2013 Same period 2012
Services Manager
Rank 159 183 209
Rank change year-on-year
+24 +26
Permanent jobs requiring a Service Manager 97 62 56
As % of all permanent IT jobs located in the North West 1.33% 0.91% 0.70%
As % of the Job Titles category 1.40% 0.96% 0.73%
Number of salaries quoted 80 48 50
Average salary £45,000 £49,000 £42,500
Average salary % change year-on-year
-8.16% +15.29%
90% offered a salary of more than £36,800 £35,000 £31,000
10% offered a salary of more than £65,250 £60,000 £62,750
UK excluding London average salary £47,500 £50,000 £45,000
% change year-on-year
-5.00% +11.11%
Service Manager
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
6907 6475 7695
As % of all permanent IT jobs located in the North West 94.41% 95.33% 96.50%
Number of salaries quoted 5941 5489 6781
Average salary £37,500 £37,500 £35,000
Average salary % change year-on-year
- +7.14%
90% offered a salary of more than £23,500 £25,000 £23,000
10% offered a salary of more than £55,000 £50,000 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Manager
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing Service Manager in the job title across the North West region as a proportion of the total demand within the Job Titles category.

Service Manager Jobs Demand Trend in the North West

Service Manager
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Manager across the North West region.

Service Manager Salary Trend in the North West

Service Manager
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing Service Manager across the North West region over the 3 months to 22 December 2014.

Service Manager Salary Histogram in the North West

Service Manager
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Manager within the North West region over the 3 months to 22 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -23 41 £47,500 -9.52% 3
Cheshire +15 28 £44,000 -1.12% 2
Lancashire +7 9 £38,750 -19.27% 2
Cumbria +5 9 £57,500 +94.91% 2
Merseyside +19 8 £35,750 -35.00%
Service Manager
England

Service Manager
Top 30 Related IT Skills in the North West

For the 6 months to 22 December 2014, IT jobs across the North West region that cited Service Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Manager in their job title.

1 143 (72.59%) ITIL
2 137 (69.54%) Service Delivery
3 80 (40.61%) Finance
4 77 (39.09%) Service Management
5 74 (37.56%) SLA
6 48 (24.37%) Change Management
7 40 (20.30%) Problem Management
8 38 (19.29%) Stakeholder Management
9 34 (17.26%) ITIL Certification
10 27 (13.71%) Project Management
11 24 (12.18%) Supplier Management
12 22 (11.17%) Change Control
12 22 (11.17%) Risk Management
13 21 (10.66%) Microsoft
13 21 (10.66%) Degree
13 21 (10.66%) Release Management
14 20 (10.15%) Oracle
14 20 (10.15%) Telecoms
15 19 (9.64%) Financial Institution
15 19 (9.64%) Content Management
16 17 (8.63%) ITSM
16 17 (8.63%) Banking
17 16 (8.12%) Incident Management
17 16 (8.12%) PRINCE2
18 14 (7.11%) MS Excel
18 14 (7.11%) Agile Software Development
19 12 (6.09%) Continuous Improvement
20 11 (5.58%) Windows
20 11 (5.58%) VMware
21 10 (5.08%) Teradata

Service Manager
Top Related IT Skills in the North West by Category

For the 6 months to 22 December 2014, IT jobs across the North West region that cited Service Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Manager in their job title. Up to 20 skills are shown per category.

Application Platforms
1 5 (2.54%) SharePoint
2 3 (1.52%) MS Exchange
2 3 (1.52%) BizTalk Server
2 3 (1.52%) WebSphere
3 2 (1.02%) Tomcat
3 2 (1.02%) Exchange Server 2013
4 1 (0.51%) Exchange Server 2007
4 1 (0.51%) IIS
4 1 (0.51%) Apache
4 1 (0.51%) Exchange Server 2003
Applications
1 14 (7.11%) MS Excel
2 8 (4.06%) MS Office
3 1 (0.51%) MS Project
3 1 (0.51%) MS PowerPoint
Business Applications
1 4 (2.03%) Dynamics CRM
1 4 (2.03%) Remedy ITSM
Cloud Services
1 7 (3.55%) Office 365
Communications & Networking
1 6 (3.05%) SAN
2 4 (2.03%) Firewall
2 4 (2.03%) FTP
2 4 (2.03%) HTTP
3 3 (1.52%) TCP/IP
3 3 (1.52%) Internet
3 3 (1.52%) DNS
4 2 (1.02%) iSCSI
4 2 (1.02%) NAS
4 2 (1.02%) VPN
4 2 (1.02%) DECT
4 2 (1.02%) LAN
4 2 (1.02%) VoIP
4 2 (1.02%) WAN
4 2 (1.02%) DHCP
4 2 (1.02%) Ethernet
5 1 (0.51%) Cisco Nexus
5 1 (0.51%) Structured Cabling
5 1 (0.51%) VLAN
Database & Business Intelligence
1 10 (5.08%) MySQL
2 8 (4.06%) SQL Server
3 7 (3.55%) DB2
3 7 (3.55%) Hadoop
3 7 (3.55%) Oracle Reports
4 4 (2.03%) Data Warehouse
5 1 (0.51%) RDBMS
5 1 (0.51%) Big Data
5 1 (0.51%) Oracle Database
5 1 (0.51%) Relational Database
5 1 (0.51%) Crystal Reports
General
1 80 (40.61%) Finance
2 20 (10.15%) Telecoms
3 19 (9.64%) Financial Institution
4 17 (8.63%) Banking
5 5 (2.54%) Retail
5 5 (2.54%) Marketing
6 4 (2.03%) Advertising
6 4 (2.03%) Publishing
6 4 (2.03%) Legal
7 1 (0.51%) Manufacturing
7 1 (0.51%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 4 (2.03%) Web Services
1 4 (2.03%) Middleware
2 3 (1.52%) Oracle Fusion
Miscellaneous
1 7 (3.55%) Analytical Skills
2 4 (2.03%) User Experience
3 3 (1.52%) Statistics
3 3 (1.52%) Life Science
4 2 (1.02%) Management Information System
4 2 (1.02%) Mobile App
5 1 (0.51%) BBC
5 1 (0.51%) CLARiiON
5 1 (0.51%) NHS
5 1 (0.51%) Thin Client
5 1 (0.51%) Blackberry
5 1 (0.51%) Fat Client
5 1 (0.51%) iPhone
5 1 (0.51%) Open Source
Operating Systems
1 11 (5.58%) Windows
2 4 (2.03%) Linux
2 4 (2.03%) UNIX
3 3 (1.52%) Windows Server 2012
3 3 (1.52%) Solaris
3 3 (1.52%) Windows Server 2008
4 2 (1.02%) Windows XP
4 2 (1.02%) Windows Server 2003
4 2 (1.02%) Windows Vista
4 2 (1.02%) Windows 7
5 1 (0.51%) Windows 8
5 1 (0.51%) Windows 2000 Server
Processes & Methodologies
1 143 (72.59%) ITIL
2 137 (69.54%) Service Delivery
3 77 (39.09%) Service Management
4 48 (24.37%) Change Management
5 40 (20.30%) Problem Management
6 38 (19.29%) Stakeholder Management
7 27 (13.71%) Project Management
8 24 (12.18%) Supplier Management
9 22 (11.17%) Risk Management
9 22 (11.17%) Change Control
10 21 (10.66%) Release Management
11 19 (9.64%) Content Management
12 17 (8.63%) ITSM
13 16 (8.12%) PRINCE2
13 16 (8.12%) Incident Management
14 14 (7.11%) Agile Software Development
15 12 (6.09%) Continuous Improvement
16 10 (5.08%) Performance Management
17 9 (4.57%) Stakeholder Engagement
17 9 (4.57%) People Management
Programming Languages
1 2 (1.02%) SQL
2 1 (0.51%) Tcl
Qualifications
1 34 (17.26%) ITIL Certification
2 21 (10.66%) Degree
3 10 (5.08%) SC Cleared
3 10 (5.08%) Security Cleared
4 8 (4.06%) PMP
4 8 (4.06%) PMI Certification
5 7 (3.55%) CCNA
5 7 (3.55%) ITIL Foundation Certificate
5 7 (3.55%) Cisco Certification
6 6 (3.05%) Microsoft Certification
6 6 (3.05%) MCSE
7 5 (2.54%) PRINCE2 Certification
8 4 (2.03%) MCP
8 4 (2.03%) MCSA
8 4 (2.03%) CCA
8 4 (2.03%) Citrix Certification
8 4 (2.03%) VMware Certified Professional (VCP)
8 4 (2.03%) MCTS
8 4 (2.03%) MCITP
Quality Assurance & Compliance
1 74 (37.56%) SLA
2 2 (1.02%) QA
3 1 (0.51%) ISO 9000
3 1 (0.51%) Sarbanes-Oxley
System Software
1 9 (4.57%) VMware Infrastructure
2 5 (2.54%) Active Directory
3 4 (2.03%) Hyper-V
4 1 (0.51%) vSphere
4 1 (0.51%) MetaFrame
4 1 (0.51%) Oracle RMAN
4 1 (0.51%) Microsoft App-V
Systems Management
1 4 (2.03%) Backup Exec
1 4 (2.03%) SCCM
1 4 (2.03%) SCOM
2 1 (0.51%) Data Guard
2 1 (0.51%) Foglight
Vendors
1 21 (10.66%) Microsoft
2 20 (10.15%) Oracle
3 11 (5.58%) VMware
4 10 (5.08%) Teradata
5 9 (4.57%) Citrix
6 7 (3.55%) Sybase
6 7 (3.55%) RainStor
7 4 (2.03%) Symantec
7 4 (2.03%) Remedy
7 4 (2.03%) McAfee
7 4 (2.03%) Sophos
8 3 (1.52%) Juniper
8 3 (1.52%) Hitachi
8 3 (1.52%) Sun
8 3 (1.52%) HP
8 3 (1.52%) Cisco
9 2 (1.02%) TOWER Software
10 1 (0.51%) Brocade
10 1 (0.51%) Imperva
10 1 (0.51%) Dell
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