The table below looks at the statistics for the Service Manager role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited Service Manager in their job title over the 3 months to 28 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Aug 2014
Same period 2013 Same period 2012
Services Manager
Rank 173 165 152
Rank change year-on-year
-8 -13
Permanent jobs requiring a Service Manager 88 68 102
As % of all permanent IT jobs located in the North West 1.20% 0.99% 1.39%
As % of the Job Titles category 1.26% 1.05% 1.44%
Number of salaries quoted 67 55 86
Average salary £50,000 £50,000 £45,000
Average salary % change year-on-year
- +11.11%
90% offered a salary of more than £38,000 £35,600 £36,000
10% offered a salary of more than £71,000 £100,000 £64,000
UK excluding London average salary £47,500 £47,500 £46,500
% change year-on-year
- +2.15%
Service Manager
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
6966 6447 7071
As % of all permanent IT jobs located in the North West 94.75% 94.17% 96.41%
Number of salaries quoted 5650 5536 6121
Average salary £37,500 £35,000 £35,000
Average salary % change year-on-year
+7.14% -
90% offered a salary of more than £23,500 £23,000 £24,000
10% offered a salary of more than £55,000 £55,000 £54,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

Service Manager
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing Service Manager in the job title across the North West region as a proportion of the total demand within the Job Titles category.

Service Manager Jobs Demand Trend in the North West

Service Manager
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Manager across the North West region.

Service Manager Salary Trend in the North West

Service Manager
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing Service Manager across the North West region over the 3 months to 28 August 2014.

Service Manager Salary Histogram in the North West

Service Manager
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Manager within the North West region over the 3 months to 28 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -10 40 £53,000 +8.71% 5
Cheshire +3 33 £49,000 -16.23% 6
Cumbria +8 6 £47,500 +46.15%
Merseyside +3 3 £49,000 -51.00% 1
Lancashire -4 1 £50,000 -
Service Manager
England

Service Manager
Top 30 Related IT Skills in the North West

For the 6 months to 28 August 2014, IT jobs across the North West region that cited Service Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Manager in their job title.

1 107 (69.93%) ITIL
2 95 (62.09%) Service Delivery
3 53 (34.64%) Finance
4 49 (32.03%) Service Management
5 45 (29.41%) SLA
6 25 (16.34%) Project Management
7 24 (15.69%) ITIL Certification
7 24 (15.69%) Problem Management
8 23 (15.03%) Change Management
9 22 (14.38%) Microsoft
10 20 (13.07%) Incident Management
11 19 (12.42%) Oracle
11 19 (12.42%) MS Excel
12 18 (11.76%) PRINCE2
12 18 (11.76%) Continuous Improvement
13 17 (11.11%) Release Management
13 17 (11.11%) ERP
14 16 (10.46%) Stakeholder Management
15 14 (9.15%) ITSM
15 14 (9.15%) SharePoint
16 13 (8.50%) Banking
17 12 (7.84%) Citrix
18 11 (7.19%) Supplier Management
18 11 (7.19%) Degree
18 11 (7.19%) Change Control
19 10 (6.54%) VMware
19 10 (6.54%) PMP
19 10 (6.54%) PMI Certification
19 10 (6.54%) Sage
20 9 (5.88%) SAN

Service Manager
Top Related IT Skills in the North West by Category

For the 6 months to 28 August 2014, IT jobs across the North West region that cited Service Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Manager in their job title. Up to 20 skills are shown per category.

Application Platforms
1 14 (9.15%) SharePoint
2 7 (4.58%) MS Exchange
3 4 (2.61%) Lync
3 4 (2.61%) Exchange Server 2010
4 3 (1.96%) BizTalk Server
4 3 (1.96%) CICS
4 3 (1.96%) WebSphere
5 2 (1.31%) Exchange Server 2007
5 2 (1.31%) LiveLink
5 2 (1.31%) Tomcat
6 1 (0.65%) Apache
6 1 (0.65%) IIS
6 1 (0.65%) Exchange Server 2003
Applications
1 19 (12.42%) MS Excel
2 5 (3.27%) MS Office
3 2 (1.31%) MS Project
Business Applications
1 9 (5.88%) SAP Business One
2 7 (4.58%) Dynamics NAV
3 5 (3.27%) Sage 200
4 2 (1.31%) Dynamics CRM
4 2 (1.31%) Dynamics AX
4 2 (1.31%) Dynamics GP
5 1 (0.65%) Remedy ITSM
Cloud Services
1 4 (2.61%) Office 365
Communications & Networking
1 9 (5.88%) SAN
2 5 (3.27%) VPN
3 4 (2.61%) VLAN
3 4 (2.61%) Structured Cabling
3 4 (2.61%) WAN
3 4 (2.61%) TCP/IP
4 3 (1.96%) FTP
4 3 (1.96%) HTTP
4 3 (1.96%) NAS
5 2 (1.31%) Firewall
5 2 (1.31%) LAN
6 1 (0.65%) DNS
6 1 (0.65%) SDH
6 1 (0.65%) Internet
Database & Business Intelligence
1 6 (3.92%) Data Warehouse
2 4 (2.61%) MySQL
3 3 (1.96%) SQL Server
3 3 (1.96%) Oracle Database
4 2 (1.31%) Hadoop
4 2 (1.31%) Oracle Reports
5 1 (0.65%) DB2
5 1 (0.65%) Crystal Reports
General
1 53 (34.64%) Finance
2 13 (8.50%) Banking
3 9 (5.88%) Telecoms
4 6 (3.92%) Advertising
4 6 (3.92%) Retail
5 5 (3.27%) Financial Institution
5 5 (3.27%) Marketing
6 3 (1.96%) Corporate Banking
7 1 (0.65%) Automotive
7 1 (0.65%) Legal
7 1 (0.65%) Manufacturing
Libraries, Frameworks & Software Standards
1 3 (1.96%) Web Services
1 3 (1.96%) Middleware
1 3 (1.96%) Oracle Fusion
Miscellaneous
1 8 (5.23%) Blackberry
2 4 (2.61%) iPhone
2 4 (2.61%) Fat Client
2 4 (2.61%) Thin Client
3 3 (1.96%) Mainframe
3 3 (1.96%) IBM Mainframe
4 2 (1.31%) CMDB
4 2 (1.31%) Statistics
4 2 (1.31%) Enterprise Software
4 2 (1.31%) Management Information System
5 1 (0.65%) CLARiiON
5 1 (0.65%) BBC
5 1 (0.65%) GIS
5 1 (0.65%) Mobile App
5 1 (0.65%) Computer Science
5 1 (0.65%) Open Source
Operating Systems
1 5 (3.27%) Windows
2 4 (2.61%) Linux
3 3 (1.96%) Solaris
3 3 (1.96%) UNIX
3 3 (1.96%) Windows Server 2003
3 3 (1.96%) zOS
4 1 (0.65%) Windows XP
4 1 (0.65%) Windows Server 2012
4 1 (0.65%) Windows Server 2008
4 1 (0.65%) Windows 2000 Server
4 1 (0.65%) Mac OS
Processes & Methodologies
1 107 (69.93%) ITIL
2 95 (62.09%) Service Delivery
3 49 (32.03%) Service Management
4 25 (16.34%) Project Management
5 24 (15.69%) Problem Management
6 23 (15.03%) Change Management
7 20 (13.07%) Incident Management
8 18 (11.76%) PRINCE2
8 18 (11.76%) Continuous Improvement
9 17 (11.11%) Release Management
9 17 (11.11%) ERP
10 16 (10.46%) Stakeholder Management
11 14 (9.15%) ITSM
12 11 (7.19%) Supplier Management
12 11 (7.19%) Change Control
13 6 (3.92%) Agile Software Development
13 6 (3.92%) Configuration Management
13 6 (3.92%) CRM
14 5 (3.27%) PRINCE
14 5 (3.27%) Capacity Management
Programming Languages
1 4 (2.61%) SQL
2 1 (0.65%) Tcl
Qualifications
1 24 (15.69%) ITIL Certification
2 11 (7.19%) Degree
3 10 (6.54%) PMP
3 10 (6.54%) PMI Certification
4 8 (5.23%) SC Cleared
4 8 (5.23%) Security Cleared
5 5 (3.27%) Microsoft Certification
5 5 (3.27%) MCSE
6 4 (2.61%) MCTS
6 4 (2.61%) MCITP
6 4 (2.61%) VMware Certified Professional (VCP)
6 4 (2.61%) MCP
6 4 (2.61%) MCSA
6 4 (2.61%) Cisco Certification
6 4 (2.61%) CCNA
6 4 (2.61%) CCA
6 4 (2.61%) Citrix Certification
7 3 (1.96%) ITIL Foundation Certificate
8 1 (0.65%) PRINCE2 Certification
Quality Assurance & Compliance
1 45 (29.41%) SLA
System Software
1 7 (4.58%) VMware Infrastructure
2 4 (2.61%) Hyper-V
2 4 (2.61%) Active Directory
3 1 (0.65%) MetaFrame
3 1 (0.65%) vSphere
Systems Management
1 4 (2.61%) SCCM
1 4 (2.61%) SCOM
1 4 (2.61%) SolarWinds Orion
1 4 (2.61%) Backup Exec
Vendors
1 22 (14.38%) Microsoft
2 19 (12.42%) Oracle
3 12 (7.84%) Citrix
4 10 (6.54%) VMware
4 10 (6.54%) Sage
5 9 (5.88%) SAP
6 8 (5.23%) Hitachi
7 7 (4.58%) Pegasus
8 6 (3.92%) Cisco
9 5 (3.27%) HP
9 5 (3.27%) Epicor
10 4 (2.61%) SolarWinds
10 4 (2.61%) Symantec
10 4 (2.61%) McAfee
10 4 (2.61%) Sophos
10 4 (2.61%) IBM
11 2 (1.31%) NetSuite
11 2 (1.31%) Teradata
12 1 (0.65%) Sun
12 1 (0.65%) Dell
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