The table below looks at the statistics for the Service Manager role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Manager in their job title over the 3 months to 22 May 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
22 May 2015
Same period 2014 Same period 2013
Services Manager
Rank 249 251 232
Rank change year-on-year
+2 -19
Contract jobs requiring a Service Manager 418 372 340
As % of all contract IT jobs located in England 0.85% 0.78% 0.80%
As % of the Job Titles category 0.92% 0.84% 0.86%
Number of daily rates quoted 267 216 203
Average daily rate
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of your Daily Rate
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£413 £400 £400
Average daily rate % change year-on-year
+3.12% -
90% offered a daily rate of more than £300 £285 £269
10% offered a daily rate of more than £550 £525 £523
UK excluding London average daily rate £400 £386 £363
% change year-on-year
+3.55% +6.42%
Number of hourly rates quoted 0 9 4
Average hourly rate - £25.00 £19.39
Average hourly rate % change year-on-year
- +28.93%
UK excluding London average hourly rate - £20.10 £19.39
% change year-on-year
- +3.63%
Service Manager
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
45428 44376 39335
As % of all contract IT jobs located in England 92.34% 92.50% 92.67%
Number of daily rates quoted 28584 27952 23212
Average daily rate £400 £400 £400
Average daily rate % change year-on-year
+0.12% -0.12%
90% offered a daily rate of more than £250 £235 £240
10% offered a daily rate of more than £575 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1800 1857 2029
Average hourly rate £16.54 £17.00 £19.00
Average hourly rate % change year-on-year
-2.70% -10.52%
90% offered a hourly rate of more than £11.00 £10.50 £11.13
10% offered a hourly rate of more than £41.00 £40.50 £41.77
UK excluding London average hourly rate £16.00 £17.00 £17.50
% change year-on-year
-5.88% -2.85%

Service Manager
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Service Manager in the job title across the England region as a proportion of the total demand within the Job Titles category.

Service Manager Jobs Demand Trend in England

Service Manager
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Manager across the England region.

Service Manager Daily Rate Trend in England

Service Manager
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Manager across the England region over the 3 months to 22 May 2015.

Service Manager Daily Rate Histogram in England

Service Manager
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Manager across the England region.

Service Manager Hourly Rate Trend in England

Service Manager
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Manager within the England region over the 3 months to 22 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -20 134 £450 +12.50% 47
South East +9 100 £400 +3.22% 27
North West -7 38 £350 +9.37% 12
West Midlands 0 37 £400 +19.22% 16
East of England +24 31 £413 +10.00% 14
South West +2 29 £413 +3.12% 17
East Midlands 0 25 £408 +48.36% 5
Yorkshire -24 18 £425 +12.58% 6
Midlands +2 3 £550 +46.66%
North East -9 2 £475 +27.00% 2
Service Manager
UK

Service Manager
Top 30 Related IT Skills in England

For the 6 months to 22 May 2015, IT contractor jobs across the England region that cited Service Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Manager in their job title.

1 558 (63.27%) ITIL
2 433 (49.09%) Service Delivery
3 347 (39.34%) Service Management
4 184 (20.86%) Finance
5 156 (17.69%) SLA
6 143 (16.21%) Project Management
7 132 (14.97%) ITIL Certification
8 126 (14.29%) Security Cleared
9 102 (11.56%) SC Cleared
10 99 (11.22%) Change Management
11 98 (11.11%) Stakeholder Management
11 98 (11.11%) PRINCE2
12 85 (9.64%) ITSM
13 72 (8.16%) Telecoms
14 70 (7.94%) Problem Management
15 67 (7.60%) Microsoft
16 66 (7.48%) Incident Management
17 49 (5.56%) MS Office
18 48 (5.44%) Supplier Management
19 47 (5.33%) Analytical Skills
20 46 (5.22%) Degree
21 41 (4.65%) Coaching
21 41 (4.65%) ITIL V3
21 41 (4.65%) Agile Software Development
22 36 (4.08%) Windows
22 36 (4.08%) Continuous Improvement
23 33 (3.74%) Line Management
23 33 (3.74%) Management Information System
24 32 (3.63%) SharePoint
24 32 (3.63%) People Management

Service Manager
Top Related IT Skills in England by Category

For the 6 months to 22 May 2015, IT contractor jobs across the England region that cited Service Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Manager in their job title. Up to 20 skills are shown per category.

Application Platforms
1 32 (3.63%) SharePoint
2 7 (0.79%) Lync
3 6 (0.68%) WebSphere
4 4 (0.45%) WebLogic
5 2 (0.23%) Exchange Server 2010
5 2 (0.23%) MQSeries
5 2 (0.23%) MS Exchange
5 2 (0.23%) Apache
6 1 (0.11%) IBM Notes
6 1 (0.11%) OpenStack
6 1 (0.11%) SharePoint 2013
Applications
1 49 (5.56%) MS Office
2 31 (3.51%) MS Excel
3 20 (2.27%) MS Project
4 16 (1.81%) MS Visio
5 12 (1.36%) MS PowerPoint
6 3 (0.34%) Spreadsheet
7 2 (0.23%) SPSS
8 1 (0.11%) Acrobat
Business Applications
1 8 (0.91%) Remedy ITSM
2 5 (0.57%) Oracle Procure-to-Pay
3 3 (0.34%) SAP FI/CO
3 3 (0.34%) SAP CO
3 3 (0.34%) SAP FI
3 3 (0.34%) assyst
3 3 (0.34%) SAP ERP
4 2 (0.23%) SAP BPC
4 2 (0.23%) Magento
4 2 (0.23%) Dynamics CRM
4 2 (0.23%) Endur
5 1 (0.11%) Maximo
5 1 (0.11%) MultiFonds
5 1 (0.11%) SAP HR
5 1 (0.11%) Findur
5 1 (0.11%) SAP SM
5 1 (0.11%) HiPortfolio
5 1 (0.11%) SAP Oil and Gas
5 1 (0.11%) Oracle Retail
Cloud Services
1 7 (0.79%) Cloud Computing
1 7 (0.79%) SaaS
2 5 (0.57%) Office 365
3 3 (0.34%) PaaS
3 3 (0.34%) IaaS
4 2 (0.23%) SuccessFactors
5 1 (0.11%) Google Analytics
5 1 (0.11%) Amazon AWS
Communications & Networking
1 25 (2.83%) Internet
2 15 (1.70%) LAN
3 14 (1.59%) WAN
4 13 (1.47%) Broadband
5 8 (0.91%) 3G
5 8 (0.91%) Firewall
6 7 (0.79%) Radio Access Network
7 6 (0.68%) Unified Communications
7 6 (0.68%) 4G
8 5 (0.57%) Wi-Fi
8 5 (0.57%) VoIP
9 4 (0.45%) PABX
9 4 (0.45%) Network Security
9 4 (0.45%) SAN
10 3 (0.34%) Wireless
10 3 (0.34%) VPN
11 2 (0.23%) NAS
11 2 (0.23%) 2G
12 1 (0.11%) BGP
12 1 (0.11%) ICMP
Database & Business Intelligence
1 11 (1.25%) SQL Server
2 5 (0.57%) Oracle Reports
3 3 (0.34%) Crystal Reports
3 3 (0.34%) Oracle Database
4 2 (0.23%) SQL Server 2008
5 1 (0.11%) BusinessObjects
5 1 (0.11%) Data Warehouse
5 1 (0.11%) Oracle Database 11g
5 1 (0.11%) Big Data
5 1 (0.11%) SQL Server 2012
Development Applications
1 1 (0.11%) JIRA
General
1 184 (20.86%) Finance
2 72 (8.16%) Telecoms
3 30 (3.40%) Banking
4 17 (1.93%) Retail
5 13 (1.47%) Publishing
5 13 (1.47%) Billing
6 11 (1.25%) Investment Banking
7 10 (1.13%) Marketing
8 9 (1.02%) Legal
8 9 (1.02%) Manufacturing
8 9 (1.02%) Back Office
8 9 (1.02%) Pharmaceutical
9 8 (0.91%) Local Government
10 7 (0.79%) Law
11 4 (0.45%) Spanish Language
11 4 (0.45%) Front Office
12 3 (0.34%) Advertising
12 3 (0.34%) Games
13 2 (0.23%) French Language
14 1 (0.11%) Financial Institution
Libraries, Frameworks & Software Standards
1 7 (0.79%) .NET
2 6 (0.68%) Middleware
3 5 (0.57%) Web Services
3 5 (0.57%) J2EE
4 3 (0.34%) XML
4 3 (0.34%) EDI
5 2 (0.23%) SOAP
6 1 (0.11%) ASP.NET
6 1 (0.11%) JDBC
6 1 (0.11%) JSP
6 1 (0.11%) WSDL
6 1 (0.11%) JNDI
6 1 (0.11%) .NET Framework
6 1 (0.11%) RESTful
6 1 (0.11%) Oracle Fusion
Miscellaneous
1 47 (5.33%) Analytical Skills
2 33 (3.74%) Management Information System
3 20 (2.27%) NHS
4 12 (1.36%) DTV
5 9 (1.02%) Performance Metrics
6 8 (0.91%) CMDB
7 7 (0.79%) Statistics
7 7 (0.79%) Open Source
8 6 (0.68%) Data Protection Act
8 6 (0.68%) Computer Science
9 5 (0.57%) PMI
9 5 (0.57%) Economics
9 5 (0.57%) FMCG
9 5 (0.57%) User Experience
10 4 (0.45%) SecurID
11 3 (0.34%) GIS
11 3 (0.34%) Biometrics
11 3 (0.34%) Client/Server
12 2 (0.23%) Enterprise Software
12 2 (0.23%) Private Cloud
Operating Systems
1 36 (4.08%) Windows
2 7 (0.79%) Linux
2 7 (0.79%) Windows Server 2003
3 6 (0.68%) Windows 7
4 5 (0.57%) UNIX
4 5 (0.57%) Windows XP
4 5 (0.57%) Windows Server 2008
5 4 (0.45%) Windows 8
6 3 (0.34%) Windows Mobile
6 3 (0.34%) Red Hat Enterprise Linux
7 2 (0.23%) SUSE
8 1 (0.11%) Mac OS X
8 1 (0.11%) AIX
8 1 (0.11%) Solaris
8 1 (0.11%) Windows 2000 Server
8 1 (0.11%) Android
8 1 (0.11%) Apple iOS
8 1 (0.11%) Windows Server 2012
Processes & Methodologies
1 558 (63.27%) ITIL
2 433 (49.09%) Service Delivery
3 347 (39.34%) Service Management
4 143 (16.21%) Project Management
5 99 (11.22%) Change Management
6 98 (11.11%) Stakeholder Management
6 98 (11.11%) PRINCE2
7 85 (9.64%) ITSM
8 70 (7.94%) Problem Management
9 66 (7.48%) Incident Management
10 48 (5.44%) Supplier Management
11 41 (4.65%) Coaching
11 41 (4.65%) ITIL V3
11 41 (4.65%) Agile Software Development
12 36 (4.08%) Continuous Improvement
13 33 (3.74%) Line Management
14 32 (3.63%) People Management
15 31 (3.51%) Transition Management
16 30 (3.40%) Migration
16 30 (3.40%) Capacity Management
Programming Languages
1 12 (1.36%) SQL
2 8 (0.91%) Java
3 3 (0.34%) VB.NET
3 3 (0.34%) C#
4 2 (0.23%) C
5 1 (0.11%) T-SQL
Qualifications
1 132 (14.97%) ITIL Certification
2 126 (14.29%) Security Cleared
3 102 (11.56%) SC Cleared
4 46 (5.22%) Degree
5 26 (2.95%) DV Cleared
5 26 (2.95%) ITIL Foundation Certificate
6 13 (1.47%) PRINCE2 Certification
7 12 (1.36%) PRINCE2 Practitioner
8 11 (1.25%) PMI Certification
9 8 (0.91%) Cisco Certification
9 8 (0.91%) CCNA
10 6 (0.68%) PMP
11 5 (0.57%) Microsoft Certification
11 5 (0.57%) ISEB
11 5 (0.57%) MCSE
12 4 (0.45%) APMP
12 4 (0.45%) Six Sigma Green Belt
12 4 (0.45%) Six Sigma Black Belt
13 2 (0.23%) BC Cleared
13 2 (0.23%) CTC Cleared
Quality Assurance & Compliance
1 156 (17.69%) SLA
2 17 (1.93%) QA
3 15 (1.70%) ISO/IEC 27001
4 10 (1.13%) ISO 9001
5 3 (0.34%) COBIT
6 2 (0.23%) Sarbanes-Oxley
6 2 (0.23%) BS15000
7 1 (0.11%) ISO 14001
System Software
1 15 (1.70%) Active Directory
2 6 (0.68%) VMware Infrastructure
3 3 (0.34%) Hyper-V
4 2 (0.23%) Firmware
5 1 (0.11%) Microsoft Virtual Server
5 1 (0.11%) VMware ESXi
Systems Management
1 8 (0.91%) SCCM
2 5 (0.57%) OVSD
3 4 (0.45%) SCSM
4 2 (0.23%) HP Quality Center
4 2 (0.23%) NetBackup
5 1 (0.11%) SCOM
5 1 (0.11%) SCOrch
5 1 (0.11%) CA LISA
Vendors
1 67 (7.60%) Microsoft
2 28 (3.17%) SAP
3 24 (2.72%) HP
4 18 (2.04%) Remedy
5 17 (1.93%) Cisco
5 17 (1.93%) Oracle
6 15 (1.70%) BMC
7 14 (1.59%) Citrix
8 13 (1.47%) VMware
9 9 (1.02%) IBM
9 9 (1.02%) NetApp
9 9 (1.02%) ServiceNow
10 6 (0.68%) NetScout
10 6 (0.68%) EMC
11 5 (0.57%) Salesforce.com
12 4 (0.45%) LANDesk
12 4 (0.45%) Dell
13 3 (0.34%) BT
13 3 (0.34%) Hitachi
13 3 (0.34%) Siebel
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