The first table below looks at the demand for the Desktop Support role in IT contracts advertised for the West Midlands region. Included is a guide to the average contractor rates offered in IT contracts that have cited Desktop Support in their job title over the 3 months to 24 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the West Midlands region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 Apr 2014
Same period 2013 Same period 2012
Desktop Support
Rank 90 77 83
Rank change year-on-year
-13 +6
Contract jobs requiring a Desktop Support 24 19 23
As % of all contract IT jobs located in the West Midlands 1.02% 1.06% 1.02%
As % of the Job Titles category 1.12% 1.15% 1.09%
Number of daily rates quoted 10 1 1
Average daily rate £160 £108 £325
Average daily rate % change year-on-year
+48.83% -66.92%
UK excluding London average daily rate £160 £135 £136
% change year-on-year
+18.51% -0.91%
Number of hourly rates quoted 11 13 13
Average hourly rate £15.00 £13.00 £14.50
Average hourly rate % change year-on-year
+15.38% -10.34%
90% offered a hourly rate of more than £11.00 £10.10 £11.10
10% offered a hourly rate of more than £17.00 £14.98 £16.60
UK excluding London average hourly rate £15.50 £14.00 £15.00
% change year-on-year
+10.71% -6.66%
Job Titles Category
West Midlands
Contract IT job ads with a match in the
Job Titles category
2149 1659 2110
As % of all contract IT jobs located in the West Midlands 91.25% 92.79% 93.65%
Number of daily rates quoted 1114 764 954
Average daily rate £350 £325 £325
Average daily rate % change year-on-year
+7.69% -
90% offered a daily rate of more than £220 £200 £225
10% offered a daily rate of more than £480 £490 £475
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 149 147 178
Average hourly rate £16.00 £15.25 £16.50
Average hourly rate % change year-on-year
+4.91% -7.57%
90% offered a hourly rate of more than £10.50 £10.00 £10.00
10% offered a hourly rate of more than £37.50 £37.80 £33.00
UK excluding London average hourly rate £17.50 £17.50 £19.00
% change year-on-year
- -7.89%
Desktop Support
England

Desktop Support
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of IT contractor jobs citing Desktop Support in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

Desktop Support Jobs Demand Trend in the West Midlands

Desktop Support
Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Desktop Support across the West Midlands region.

Desktop Support Daily Rate Trend in the West Midlands

Desktop Support
Daily Rate Histogram in the West Midlands

This chart provides a histogram of daily rates quoted in contract IT jobs citing Desktop Support across the West Midlands region over the 3 months to 24 April 2014.

Desktop Support Daily Rate Histogram in the West Midlands

Desktop Support
Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Desktop Support across the West Midlands region.

Desktop Support Hourly Rate Trend in the West Midlands

Desktop Support
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Desktop Support within the West Midlands region over the 3 months to 24 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Find
Job
Vacancies
Warwickshire -4 6 £250 -
Birmingham -7 6 £140 -
Shropshire -1 4 £130 -
Coventry -9 2 - -
Solihull - - - -
Desktop Support
England

Desktop Support
Top 30 Related IT Skills in the West Midlands

For the 6 months to 24 April 2014, IT contractor jobs across the West Midlands region that cited Desktop Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Desktop Support in their job title.

1 39 (82.98%) Windows
2 33 (70.21%) Windows 7
3 22 (46.81%) Windows XP
4 16 (34.04%) Active Directory
5 15 (31.91%) Microsoft
6 13 (27.66%) MS Office
7 11 (23.40%) ITIL
8 10 (21.28%) MS Excel
9 8 (17.02%) MS Exchange
10 7 (14.89%) Blackberry
11 5 (10.64%) TCP/IP
11 5 (10.64%) Microsoft Certification
11 5 (10.64%) iPad
11 5 (10.64%) Incident Management
12 4 (8.51%) SCCM
12 4 (8.51%) Windows Server 2008
12 4 (8.51%) Lotus
12 4 (8.51%) Citrix
12 4 (8.51%) Internet
12 4 (8.51%) Symantec
12 4 (8.51%) Norton AntiVirus
12 4 (8.51%) WAN
12 4 (8.51%) LAN
12 4 (8.51%) IBM Notes
13 3 (6.38%) MCP
13 3 (6.38%) SLA
13 3 (6.38%) Back Office
13 3 (6.38%) Manufacturing
14 2 (4.26%) Apple iOS
14 2 (4.26%) Windows Phone

Desktop Support
Top Related IT Skills in the West Midlands by Category

For the 6 months to 24 April 2014, IT contractor jobs across the West Midlands region that cited Desktop Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Desktop Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 8 (17.02%) MS Exchange
2 4 (8.51%) IBM Notes
Applications
1 13 (27.66%) MS Office
2 10 (21.28%) MS Excel
Business Applications
1 1 (2.13%) Sage 300 ERP
Communications & Networking
1 5 (10.64%) TCP/IP
2 4 (8.51%) Internet
2 4 (8.51%) LAN
2 4 (8.51%) WAN
3 1 (2.13%) VoIP
General
1 3 (6.38%) Back Office
1 3 (6.38%) Manufacturing
2 2 (4.26%) Banking
2 2 (4.26%) Front Office
3 1 (2.13%) Finance
3 1 (2.13%) Legal
Miscellaneous
1 7 (14.89%) Blackberry
2 5 (10.64%) iPad
3 2 (4.26%) Thin Client
3 2 (4.26%) Fat Client
3 2 (4.26%) iPhone
3 2 (4.26%) PDA
4 1 (2.13%) SCADA
4 1 (2.13%) Computer Science
4 1 (2.13%) Handset
Operating Systems
1 39 (82.98%) Windows
2 33 (70.21%) Windows 7
3 22 (46.81%) Windows XP
4 4 (8.51%) Windows Server 2008
5 2 (4.26%) Linux
5 2 (4.26%) Windows Server 2003
5 2 (4.26%) Windows Vista
5 2 (4.26%) Android
5 2 (4.26%) Apple iOS
5 2 (4.26%) Windows Phone
6 1 (2.13%) Windows 8
6 1 (2.13%) Windows 2000 Server
Processes & Methodologies
1 11 (23.40%) ITIL
2 5 (10.64%) Incident Management
3 2 (4.26%) ITSM
3 2 (4.26%) Risk Management
3 2 (4.26%) Migration
4 1 (2.13%) Data Analysis
4 1 (2.13%) Workflow
4 1 (2.13%) CRM
4 1 (2.13%) PRINCE
4 1 (2.13%) Six Sigma
4 1 (2.13%) Time Management
4 1 (2.13%) Data Migration
4 1 (2.13%) Service Desk Management
Programming Languages
1 1 (2.13%) Java
Qualifications
1 5 (10.64%) Microsoft Certification
2 3 (6.38%) MCP
3 2 (4.26%) MCSE
3 2 (4.26%) A+ Certification
3 2 (4.26%) Degree
4 1 (2.13%) SC Cleared
4 1 (2.13%) Security Cleared
Quality Assurance & Compliance
1 3 (6.38%) SLA
System Software
1 16 (34.04%) Active Directory
Systems Management
1 4 (8.51%) Norton AntiVirus
1 4 (8.51%) SCCM
2 2 (4.26%) DameWare
3 1 (2.13%) Tivoli
3 1 (2.13%) Tivoli Storage Manager
Vendors
1 15 (31.91%) Microsoft
2 4 (8.51%) Symantec
2 4 (8.51%) Citrix
2 4 (8.51%) Lotus
3 2 (4.26%) HP
4 1 (2.13%) Dell
4 1 (2.13%) Wyse
4 1 (2.13%) Google
4 1 (2.13%) Apple
4 1 (2.13%) Sage
West Midlands
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