The table below looks at the statistics for the Desktop Support role in IT contracts advertised for the West Midlands region. Included is a guide to the average contractor rates offered in IT contracts that have cited Desktop Support in their job title over the 3 months to 1 May 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
1 May 2016
Same period 2015 Same period 2014
Desktop Support
Rank 117 97 91
Rank change year-on-year
-20 -6
Contract jobs requiring a Desktop Support 19 28 25
As % of all contract IT jobs located in the West Midlands 0.66% 1.03% 1.06%
As % of the Job Titles category 0.69% 1.09% 1.14%
Number of daily rates quoted 5 9 10
Average daily rate £130 £160 £160
Average daily rate % change year-on-year
-18.75% -
90% offered a daily rate of more than £89 £127 £105
10% offered a daily rate of more than £284 £245 £250
UK excluding London average daily rate £151 £160 £160
% change year-on-year
-5.93% -
Number of hourly rates quoted 8 9 11
Average hourly rate £13.75 £13.87 £15.00
Average hourly rate % change year-on-year
-0.86% -7.53%
90% offered a hourly rate of more than £12.55 £12.90 £11.00
10% offered a hourly rate of more than £20.45 £17.50 £17.00
UK excluding London average hourly rate £14.50 £14.00 £15.50
% change year-on-year
+3.57% -9.67%
Desktop Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
West Midlands
Contract IT job ads with a match in the
Job Titles category
2750 2565 2192
As % of all contract IT jobs located in the West Midlands 95.06% 94.16% 93.36%
Number of daily rates quoted 1548 1519 1135
Average daily rate £388 £360 £350
Average daily rate % change year-on-year
+7.63% +2.85%
90% offered a daily rate of more than £240 £225 £220
10% offered a daily rate of more than £500 £500 £475
UK excluding London average daily rate £390 £375 £350
% change year-on-year
+4.00% +7.14%
Number of hourly rates quoted 77 166 158
Average hourly rate £14.00 £17.50 £16.00
Average hourly rate % change year-on-year
-20.00% +9.37%
90% offered a hourly rate of more than £10.00 £11.08 £10.50
10% offered a hourly rate of more than £35.00 £35.00 £37.50
UK excluding London average hourly rate £17.50 £16.83 £17.00
% change year-on-year
+4.01% -1.02%

Desktop Support
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of IT contractor jobs citing Desktop Support in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

Desktop Support Jobs Demand Trend in the West Midlands

Desktop Support
Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Desktop Support across the West Midlands region.

Desktop Support Daily Rate Trend in the West Midlands

Desktop Support
Daily Rate Histogram in the West Midlands

This chart provides a histogram of daily rates quoted in contract IT jobs citing Desktop Support across the West Midlands region over the 3 months to 1 May 2016.

Desktop Support Daily Rate Histogram in the West Midlands

Desktop Support
Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Desktop Support across the West Midlands region.

Desktop Support Hourly Rate Trend in the West Midlands

Desktop Support
Hourly Rate Histogram in the West Midlands

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Desktop Support across the West Midlands region over the 3 months to 1 May 2016.

Desktop Support Hourly Rate Histogram in the West Midlands

Desktop Support
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Desktop Support within the West Midlands region over the 3 months to 1 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Staffordshire +15 5 £300 +106.89%
Warwickshire +2 5 £195 -
Coventry -8 3 - -
Wolverhampton +1 2 - -
Birmingham -3 2 - -
Dudley - 2 £90 -
Desktop Support
England

Desktop Support
Top 30 Related IT Skills in the West Midlands

For the 6 months to 1 May 2016, IT contractor jobs across the West Midlands region that cited Desktop Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Desktop Support in their job title.

1 28 (68.29%) Windows
2 19 (46.34%) Windows 7
3 16 (39.02%) Microsoft
4 14 (34.15%) Active Directory
5 12 (29.27%) Microsoft Certification
6 11 (26.83%) Windows XP
7 8 (19.51%) Analytical Skills
7 8 (19.51%) Driving Licence
7 8 (19.51%) MCP
7 8 (19.51%) MCSE
7 8 (19.51%) MS Office
8 7 (17.07%) Citrix
9 6 (14.63%) ITIL
9 6 (14.63%) Office 365
10 5 (12.20%) Security Cleared
10 5 (12.20%) Dell
10 5 (12.20%) Migration
11 4 (9.76%) Service Management
11 4 (9.76%) ITSM
11 4 (9.76%) Management Information System
11 4 (9.76%) Apple
11 4 (9.76%) NHS
11 4 (9.76%) MS Excel
11 4 (9.76%) SCCM
12 3 (7.32%) Time Management
12 3 (7.32%) SC Cleared
12 3 (7.32%) Root Cause Analysis
12 3 (7.32%) Software Deployment
12 3 (7.32%) Windows 8
12 3 (7.32%) Remote Desktop

Desktop Support
Top Related IT Skills in the West Midlands by Category

For the 6 months to 1 May 2016, IT contractor jobs across the West Midlands region that cited Desktop Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Desktop Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 1 (2.44%) MS Exchange
Applications
1 8 (19.51%) MS Office
2 4 (9.76%) MS Excel
Business Applications
1 1 (2.44%) Dynamics AX
Cloud Services
1 6 (14.63%) Office 365
2 2 (4.88%) Google Apps
3 1 (2.44%) Microsoft Azure
Communications & Networking
1 3 (7.32%) LAN
1 3 (7.32%) Remote Desktop
1 3 (7.32%) VoIP
1 3 (7.32%) WAN
2 1 (2.44%) DNS
2 1 (2.44%) Firewall
2 1 (2.44%) Wireless
General
1 2 (4.88%) Finance
2 1 (2.44%) Automotive
2 1 (2.44%) Billing
2 1 (2.44%) Manufacturing
Miscellaneous
1 8 (19.51%) Analytical Skills
1 8 (19.51%) Driving Licence
2 4 (9.76%) Management Information System
2 4 (9.76%) NHS
3 3 (7.32%) Blackberry
4 2 (4.88%) Fat Client
4 2 (4.88%) Thin Client
5 1 (2.44%) Data Centre
5 1 (2.44%) iPhone
5 1 (2.44%) PDA
5 1 (2.44%) Smartphone
Operating Systems
1 28 (68.29%) Windows
2 19 (46.34%) Windows 7
3 11 (26.83%) Windows XP
4 3 (7.32%) Windows 8
5 2 (4.88%) Windows Server
5 2 (4.88%) Windows Server 2008
5 2 (4.88%) Windows Server 2012
6 1 (2.44%) Windows Vista
Processes & Methodologies
1 6 (14.63%) ITIL
2 5 (12.20%) Migration
3 4 (9.76%) ITSM
3 4 (9.76%) Service Management
4 3 (7.32%) Change Management
4 3 (7.32%) Configuration Management
4 3 (7.32%) Root Cause Analysis
4 3 (7.32%) Software Deployment
4 3 (7.32%) Time Management
5 2 (4.88%) Contingency Planning
5 2 (4.88%) Continuous Improvement
5 2 (4.88%) Disaster Recovery
5 2 (4.88%) ITIL V3
5 2 (4.88%) Service Delivery
6 1 (2.44%) Data Migration
6 1 (2.44%) Patch Management
6 1 (2.44%) Security Patching
6 1 (2.44%) Software Audit
Qualifications
1 12 (29.27%) Microsoft Certification
2 8 (19.51%) MCP
2 8 (19.51%) MCSE
3 5 (12.20%) Security Cleared
4 3 (7.32%) SC Cleared
5 1 (2.44%) BC Cleared
5 1 (2.44%) DBS Check
5 1 (2.44%) MCSA
Quality Assurance & Compliance
1 3 (7.32%) SLA
System Software
1 14 (34.15%) Active Directory
Systems Management
1 4 (9.76%) SCCM
2 2 (4.88%) AirWatch
3 1 (2.44%) DameWare
Vendors
1 16 (39.02%) Microsoft
2 7 (17.07%) Citrix
3 5 (12.20%) Dell
4 4 (9.76%) Apple
5 3 (7.32%) Google
5 3 (7.32%) Sophos
6 2 (4.88%) Cisco
6 2 (4.88%) HP
6 2 (4.88%) Kaspersky
6 2 (4.88%) Remedy
7 1 (2.44%) Intel Security
7 1 (2.44%) LANDesk
7 1 (2.44%) VMware