The table below looks at the statistics for ITSM skills in IT contracts advertised for the West Midlands region. Included is a guide to the average contractor rates offered in IT contracts that have cited ITSM over the 3 months to 28 May 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
28 May 2015
Same period 2014 Same period 2013
IT Service Management (ITSM)
Rank 104 105 94
Rank change year-on-year
+1 -11
Contract jobs citing ITSM 19 10 6
As % of all contract IT jobs located in the West Midlands 0.75% 0.42% 0.36%
As % of the Processes & Methodologies category 1.00% 0.58% 0.50%
Number of daily rates quoted 12 6 2
Average daily rate
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£163 £438 £388
Average daily rate % change year-on-year
-62.85% +12.90%
90% offered a daily rate of more than £111 £425 £358
10% offered a daily rate of more than £288 £488 £418
UK excluding London average daily rate £375 £368 £393
% change year-on-year
+2.04% -6.36%
Number of hourly rates quoted 2 0 1
Average hourly rate £21.50 - £15.00
UK excluding London average hourly rate £12.50 £19.50 £17.25
% change year-on-year
-35.89% +13.04%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the West Midlands region.

Processes & Methodologies Category
West Midlands
Contract IT job ads with a match in the
Processes & Methodologies category
1898 1720 1194
As % of all contract IT jobs located in the West Midlands 74.67% 72.85% 70.86%
Number of daily rates quoted 1180 897 580
Average daily rate £375 £375 £343
Average daily rate % change year-on-year
- +9.40%
90% offered a daily rate of more than £260 £250 £235
10% offered a daily rate of more than £525 £500 £525
UK excluding London average daily rate £388 £375 £365
% change year-on-year
+3.33% +2.73%
Number of hourly rates quoted 89 111 76
Average hourly rate £27.75 £33.50 £37.80
Average hourly rate % change year-on-year
-17.16% -11.37%
UK excluding London average hourly rate £30.00 £30.00 £32.00
% change year-on-year
- -6.25%

ITSM
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of IT contractor jobs citing ITSM across the West Midlands region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the West Midlands

ITSM
Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM across the West Midlands region.

ITSM Daily Rate Trend in the West Midlands

ITSM
Daily Rate Histogram in the West Midlands

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM across the West Midlands region over the 3 months to 28 May 2015.

ITSM Daily Rate Histogram in the West Midlands

ITSM
Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM across the West Midlands region.

ITSM Hourly Rate Trend in the West Midlands

ITSM
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing ITSM within the West Midlands region over the 3 months to 28 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Coventry - 5 £163 - 1
Warwickshire +2 4 £108 -
Birmingham -10 2 £288 -34.28% 2
Worcestershire - 2 £136 - 1
Dudley - 2 £80 -
Shropshire - 2 £313 -
Staffordshire - 2 £286 -
Solihull - 1 - -
ITSM
England

ITSM
Top 30 Related IT Skills in the West Midlands

For the 6 months to 28 May 2015, IT contractor jobs across the West Midlands region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM.

1 35 (83.33%) Service Management
2 28 (66.67%) ITIL
3 13 (30.95%) Windows
3 13 (30.95%) Microsoft
4 11 (26.19%) MS Office
5 10 (23.81%) SLA
6 9 (21.43%) Service Delivery
7 8 (19.05%) ServiceNow
7 8 (19.05%) Change Management
7 8 (19.05%) Finance
7 8 (19.05%) Stakeholder Management
7 8 (19.05%) Microsoft Certification
7 8 (19.05%) ITIL Certification
7 8 (19.05%) MCSE
7 8 (19.05%) MS Excel
8 7 (16.67%) MCP
8 7 (16.67%) Continuous Improvement
9 6 (14.29%) ITIL V3
9 6 (14.29%) Citrix
9 6 (14.29%) Windows XP
9 6 (14.29%) Active Directory
9 6 (14.29%) Automotive
10 5 (11.90%) MS Access
10 5 (11.90%) Analytics
10 5 (11.90%) Local Government
10 5 (11.90%) Google
10 5 (11.90%) SCCM
11 4 (9.52%) Google Apps
11 4 (9.52%) Analytical Skills
11 4 (9.52%) BPR

ITSM
Top Related IT Skills in the West Midlands by Category

For the 6 months to 28 May 2015, IT contractor jobs across the West Midlands region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 3 (7.14%) MS Exchange
2 1 (2.38%) SharePoint
Applications
1 11 (26.19%) MS Office
2 8 (19.05%) MS Excel
3 2 (4.76%) MS Project
4 1 (2.38%) MS Visio
Business Applications
1 2 (4.76%) Remedy ITSM
2 1 (2.38%) Teamcenter
Cloud Services
1 4 (9.52%) Google Apps
2 2 (4.76%) Office 365
Communications & Networking
1 1 (2.38%) DHCP
1 1 (2.38%) TCP/IP
1 1 (2.38%) DNS
1 1 (2.38%) Broadband
1 1 (2.38%) LAN
1 1 (2.38%) VoIP
1 1 (2.38%) WAN
Database & Business Intelligence
1 5 (11.90%) MS Access
Development Applications
1 1 (2.38%) ClearCase
General
1 8 (19.05%) Finance
2 6 (14.29%) Automotive
3 5 (11.90%) Local Government
4 1 (2.38%) Telecoms
4 1 (2.38%) Banking
4 1 (2.38%) French Language
4 1 (2.38%) German Language
4 1 (2.38%) Polish Language
Job Titles
1 21 (50.00%) Analyst
2 12 (28.57%) Service Analyst
3 9 (21.43%) Service Desk Analyst
4 5 (11.90%) Help Desk Analyst
5 4 (9.52%) Performance Analyst
5 4 (9.52%) Support Analyst
6 3 (7.14%) Service Performance Analyst
6 3 (7.14%) Service Manager
7 2 (4.76%) Customer Support Analyst
7 2 (4.76%) IT Services Manager
7 2 (4.76%) Customer Analyst
7 2 (4.76%) Data Analyst
7 2 (4.76%) Desktop Analyst
7 2 (4.76%) ITSM Consultant
7 2 (4.76%) Service Architect
7 2 (4.76%) Transition Manager
7 2 (4.76%) Service Transition Manager
7 2 (4.76%) Architect
7 2 (4.76%) Consultant
8 1 (2.38%) Technical Support
Miscellaneous
1 4 (9.52%) Analytical Skills
2 3 (7.14%) Management Information System
2 3 (7.14%) Statistics
3 2 (4.76%) CMDB
3 2 (4.76%) Performance Metrics
3 2 (4.76%) Data Centre
4 1 (2.38%) Blackberry
4 1 (2.38%) E-Learning
4 1 (2.38%) NHS
Operating Systems
1 13 (30.95%) Windows
2 6 (14.29%) Windows XP
3 3 (7.14%) Windows 7
4 2 (4.76%) Windows Server 2008
4 2 (4.76%) Windows Server 2003
5 1 (2.38%) Windows 8
5 1 (2.38%) Apple iOS
5 1 (2.38%) Android
Processes & Methodologies
1 35 (83.33%) Service Management
2 28 (66.67%) ITIL
3 9 (21.43%) Service Delivery
4 8 (19.05%) Change Management
4 8 (19.05%) Stakeholder Management
5 7 (16.67%) Continuous Improvement
6 6 (14.29%) ITIL V3
7 5 (11.90%) Analytics
8 4 (9.52%) BPR
9 3 (7.14%) Configuration Management
9 3 (7.14%) PRINCE2
9 3 (7.14%) Business Intelligence
10 2 (4.76%) Lean Six Sigma
10 2 (4.76%) Release Management
10 2 (4.76%) Asset Management
10 2 (4.76%) Data Cleansing
10 2 (4.76%) Process Architecture
10 2 (4.76%) ITIL V2
10 2 (4.76%) Server Monitoring
10 2 (4.76%) Migration
Programming Languages
1 1 (2.38%) SQL
Qualifications
1 8 (19.05%) Microsoft Certification
1 8 (19.05%) ITIL Certification
1 8 (19.05%) MCSE
2 7 (16.67%) MCP
3 3 (7.14%) Security Cleared
4 2 (4.76%) NVQ Level 4
4 2 (4.76%) ISEB
5 1 (2.38%) PRINCE2 Certification
5 1 (2.38%) SC Cleared
5 1 (2.38%) DV Cleared
5 1 (2.38%) MCITP
5 1 (2.38%) Degree
Quality Assurance & Compliance
1 10 (23.81%) SLA
2 2 (4.76%) ISO 9001
3 1 (2.38%) QA
System Software
1 6 (14.29%) Active Directory
Systems Management
1 5 (11.90%) SCCM
Vendors
1 13 (30.95%) Microsoft
2 8 (19.05%) ServiceNow
3 6 (14.29%) Citrix
4 5 (11.90%) Google
5 2 (4.76%) Remedy
6 1 (2.38%) McAfee
6 1 (2.38%) Cisco
6 1 (2.38%) CheckPoint
6 1 (2.38%) HP
6 1 (2.38%) Dell