The table below looks at the statistics for ITSM skills in IT contracts advertised for the West Midlands region. Included is a guide to the average contractor rates offered in IT contracts that have cited ITSM over the 3 months to 12 February 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
12 Feb 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 100 89 91
Rank change year-on-year
-11 +2
Contract jobs citing ITSM 22 21 18
As % of all contract IT jobs located in the West Midlands 0.86% 0.95% 0.84%
As % of the Processes & Methodologies category 1.08% 1.36% 1.14%
Number of daily rates quoted 12 9 7
Average daily rate £413 £275 £375
Average daily rate % change year-on-year
+50.00% -26.66%
90% offered a daily rate of more than £276 £144 £323
10% offered a daily rate of more than £461 £453 £450
UK excluding London average daily rate £350 £375 £351
% change year-on-year
-6.66% +6.83%
Number of hourly rates quoted 0 8 0
Average hourly rate - £13.06 -
UK excluding London average hourly rate £13.00 £15.25 £21.25
% change year-on-year
-14.75% -28.23%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the West Midlands region.

Processes & Methodologies Category
West Midlands
Contract IT job ads with a match in the
Processes & Methodologies category
2046 1544 1575
As % of all contract IT jobs located in the West Midlands 80.17% 69.90% 73.53%
Number of daily rates quoted 1158 881 850
Average daily rate £410 £375 £350
Average daily rate % change year-on-year
+9.33% +7.14%
90% offered a daily rate of more than £275 £250 £250
10% offered a daily rate of more than £550 £500 £500
UK excluding London average daily rate £400 £400 £375
% change year-on-year
- +6.66%
Number of hourly rates quoted 56 107 82
Average hourly rate £20.00 £26.00 £35.75
Average hourly rate % change year-on-year
-23.07% -27.27%
90% offered a hourly rate of more than £11.03 £11.50 £11.78
10% offered a hourly rate of more than £42.50 £37.50 £155.00
UK excluding London average hourly rate £40.00 £27.50 £27.50
% change year-on-year
+45.45% -

ITSM
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of IT contractor jobs citing ITSM across the West Midlands region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the West Midlands

ITSM
Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM across the West Midlands region.

ITSM Daily Rate Trend in the West Midlands

ITSM
Daily Rate Histogram in the West Midlands

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM across the West Midlands region over the 3 months to 12 February 2016.

ITSM Daily Rate Histogram in the West Midlands

ITSM
Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM across the West Midlands region.

ITSM Hourly Rate Trend in the West Midlands

ITSM
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing ITSM within the West Midlands region over the 3 months to 12 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +10 19 £388 +158.33% 2
Warwickshire 0 1 £425 +48.47% 2
Solihull - 1 - -
ITSM
England

ITSM
Top 30 Related IT Skills in the West Midlands

For the 6 months to 12 February 2016, IT contractor jobs across the West Midlands region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM.

1 35 (77.78%) Service Management
2 33 (73.33%) ITIL
3 18 (40.00%) Change Management
4 12 (26.67%) ITIL V3
5 11 (24.44%) ITIL Certification
5 11 (24.44%) Analytical Skills
6 10 (22.22%) Finance
7 9 (20.00%) ServiceNow
8 7 (15.56%) Test Scripting
9 6 (13.33%) SLA
10 5 (11.11%) Microsoft
10 5 (11.11%) Six Sigma
10 5 (11.11%) Windows
10 5 (11.11%) Configuration Management
10 5 (11.11%) Stakeholder Management
10 5 (11.11%) Problem Management
10 5 (11.11%) Data Structures
10 5 (11.11%) User Acceptance Testing
11 4 (8.89%) Remedy ITSM
11 4 (8.89%) Security Cleared
11 4 (8.89%) Continuous Improvement
11 4 (8.89%) Google Apps
11 4 (8.89%) Google
11 4 (8.89%) QA
11 4 (8.89%) Service Delivery
11 4 (8.89%) BPR
11 4 (8.89%) Remedy
12 3 (6.67%) Avaya
12 3 (6.67%) Citrix
12 3 (6.67%) LAN

ITSM
Top Related IT Skills in the West Midlands by Category

For the 6 months to 12 February 2016, IT contractor jobs across the West Midlands region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 1 (2.22%) Blackberry Enterprise Server
Applications
1 3 (6.67%) MS Office
2 1 (2.22%) MS PowerPoint
2 1 (2.22%) MS Project
2 1 (2.22%) MS Visio
Business Applications
1 4 (8.89%) Remedy ITSM
Cloud Services
1 4 (8.89%) Google Apps
Communications & Networking
1 3 (6.67%) LAN
1 3 (6.67%) WAN
2 2 (4.44%) VoIP
Database & Business Intelligence
1 2 (4.44%) SQL Server
Development Applications
1 2 (4.44%) Team Foundation Server
2 1 (2.22%) CA Gen
General
1 10 (22.22%) Finance
2 2 (4.44%) Banking
2 2 (4.44%) Legal
3 1 (2.22%) Local Government
3 1 (2.22%) Retail
3 1 (2.22%) Telecoms
Job Titles
1 18 (40.00%) Analyst
2 7 (15.56%) Business Analyst
2 7 (15.56%) ITIL Manager
3 5 (11.11%) Support Analyst
4 4 (8.89%) ITSM Analyst
4 4 (8.89%) Service Manager
5 3 (6.67%) Change Manager
5 3 (6.67%) Consultant
5 3 (6.67%) Desktop Support
5 3 (6.67%) Head of Service Management
5 3 (6.67%) Help Desk Analyst
5 3 (6.67%) ITIL Change Manager
5 3 (6.67%) ITSM Consultant
6 2 (4.44%) Incident Analyst
6 2 (4.44%) ITIL Problem Manager
6 2 (4.44%) ITIL Service Manager
6 2 (4.44%) Junior Analyst
6 2 (4.44%) Junior Test Analyst
6 2 (4.44%) Problem Manager
6 2 (4.44%) Voice Engineer
Libraries, Frameworks & Software Standards
1 1 (2.22%) HTML
Miscellaneous
1 11 (24.44%) Analytical Skills
2 5 (11.11%) Data Structures
3 3 (6.67%) Computer Science
3 3 (6.67%) Management Information System
4 1 (2.22%) Blackberry
4 1 (2.22%) CMDB
4 1 (2.22%) Data Centre
4 1 (2.22%) e-Learning
4 1 (2.22%) Mobile Banking
Operating Systems
1 5 (11.11%) Windows
2 2 (4.44%) Unix
3 1 (2.22%) Linux
3 1 (2.22%) Windows 7
3 1 (2.22%) Windows XP
Processes & Methodologies
1 35 (77.78%) Service Management
2 33 (73.33%) ITIL
3 18 (40.00%) Change Management
4 12 (26.67%) ITIL V3
5 7 (15.56%) Test Scripting
6 5 (11.11%) Configuration Management
6 5 (11.11%) Problem Management
6 5 (11.11%) Six Sigma
6 5 (11.11%) Stakeholder Management
6 5 (11.11%) User Acceptance Testing
7 4 (8.89%) BPR
7 4 (8.89%) Continuous Improvement
7 4 (8.89%) Service Delivery
8 3 (6.67%) Agile Software Development
8 3 (6.67%) PRINCE2
8 3 (6.67%) Supplier Management
9 2 (4.44%) Change Control
9 2 (4.44%) Project Management
9 2 (4.44%) Root Cause Analysis
9 2 (4.44%) Software Testing
Programming Languages
1 2 (4.44%) SQL
2 1 (2.22%) Java
2 1 (2.22%) JavaScript
Qualifications
1 11 (24.44%) ITIL Certification
2 4 (8.89%) Security Cleared
3 3 (6.67%) Degree
4 2 (4.44%) ISTQB
4 2 (4.44%) MCSE
4 2 (4.44%) Microsoft Certification
5 1 (2.22%) MCP
Quality Assurance & Compliance
1 6 (13.33%) SLA
2 4 (8.89%) QA
System Software
1 1 (2.22%) Active Directory
Systems Management
1 1 (2.22%) SCCM
Vendors
1 9 (20.00%) ServiceNow
2 5 (11.11%) Microsoft
3 4 (8.89%) Google
3 4 (8.89%) Remedy
4 3 (6.67%) Avaya
4 3 (6.67%) Citrix
4 3 (6.67%) Oracle
5 2 (4.44%) BMC
6 1 (2.22%) Apple
6 1 (2.22%) Informatica