The table below looks at the statistics for ITSM skills in IT contracts advertised for the West Midlands region. Included is a guide to the contractor rates offered in IT contracts that have cited ITSM over the 3 months to 19 January 2017 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
19 Jan 2017
Same period 2016 Same period 2015
IT Service Management (ITSM)
England / West Midlands
Rank 104 94 85
Rank change year-on-year
-10 -9
Contract jobs citing ITSM 21 24 23
As % of all contract IT jobs located in the West Midlands 0.87% 1.00% 1.07%
As % of the Processes & Methodologies category 1.10% 1.23% 1.48%
Number of daily rates quoted 16 8 9
Median daily rate £428 £350 £278
Median daily rate % change year-on-year
+22.14% +26.12%
90% offered a daily rate of more than £183 £260 £170
10% offered a daily rate of more than £763 £463 £453
UK excluding London median daily rate £350 £355 £400
% change year-on-year
-1.40% -11.25%
Number of hourly rates quoted 0 3 8
Median hourly rate - £15.00 £13.06
Median hourly rate % change year-on-year
- +14.89%
UK excluding London median hourly rate £12.00 £19.00 £15.00
% change year-on-year
-36.84% +26.66%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the West Midlands region.

Processes & Methodologies Category
West Midlands
Contract IT job ads with a match in the
Processes & Methodologies category
1909 1954 1552
As % of all contract IT jobs located in the West Midlands 79.24% 81.48% 72.05%
Number of daily rates quoted 1188 1058 939
Median daily rate £417 £400 £375
Median daily rate % change year-on-year
+4.12% +6.66%
90% offered a daily rate of more than £288 £275 £225
10% offered a daily rate of more than £550 £550 £500
UK excluding London median daily rate £405 £400 £390
% change year-on-year
+1.25% +2.56%
Number of hourly rates quoted 55 66 95
Median hourly rate £25.00 £20.00 £25.00
Median hourly rate % change year-on-year
+25.00% -20.00%
90% offered a hourly rate of more than £15.43 £11.08 £12.90
10% offered a hourly rate of more than £55.00 £42.65 £37.50
UK excluding London median hourly rate £35.00 £40.00 £26.00
% change year-on-year
-12.50% +53.84%

ITSM
Jobs Demand Trend in the West Midlands

The demand trend of contract jobs across the West Midlands region citing ITSM as a proportion of all IT contracts with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in the West Midlands

ITSM
Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM across the West Midlands region.

ITSM Daily Rate Trend in the West Midlands

ITSM
Daily Rate Histogram in the West Midlands

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM across the West Midlands region over the 3 months to 19 January 2017.

ITSM Daily Rate Histogram in the West Midlands

ITSM
Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM across the West Midlands region.

ITSM Hourly Rate Trend in the West Midlands

ITSM
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the West Midlands region over the 3 months to 19 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -13 7 £700 +100.00% 2
Warwickshire +1 5 £470 +10.58%
Coventry - 5 £425 - 1
Worcestershire - 2 £265 -
West Bromwich - 1 £338 -
ITSM
England

ITSM
Top 30 Related IT Skills in the West Midlands

For the 6 months to 19 January 2017, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the West Midlands region with a requirement for ITSM.

1 41 (80.39%) ITIL
2 34 (66.67%) Service Management
3 17 (33.33%) ServiceNow
4 15 (29.41%) SC Cleared
4 15 (29.41%) Security Cleared
5 14 (27.45%) ITIL V3
6 13 (25.49%) Configuration Management
7 12 (23.53%) Service Delivery
7 12 (23.53%) CMDB
8 10 (19.61%) Finance
8 10 (19.61%) Microsoft
9 8 (15.69%) Change Management
9 8 (15.69%) Stakeholder Management
9 8 (15.69%) Analytical Skills
9 8 (15.69%) Service Design
10 7 (13.73%) Process Improvement
10 7 (13.73%) CA
10 7 (13.73%) LDAP
10 7 (13.73%) JavaScript
10 7 (13.73%) Web Services
11 6 (11.76%) ODBC
11 6 (11.76%) JDBC
11 6 (11.76%) MS Office
11 6 (11.76%) Ethernet
11 6 (11.76%) SSL
11 6 (11.76%) SAML
11 6 (11.76%) MPLS
11 6 (11.76%) EMC
11 6 (11.76%) Cisco
11 6 (11.76%) FCAPS

ITSM
Top Related IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (1.96%) SharePoint
Applications
1 6 (11.76%) MS Office
2 2 (3.92%) MS Project
3 1 (1.96%) MS Excel
3 1 (1.96%) MS PowerPoint
3 1 (1.96%) MS Visio
Business Applications
1 3 (5.88%) Remedy ITSM
2 1 (1.96%) Orchard Housing
2 1 (1.96%) SAP Oil and Gas
Cloud Services
1 2 (3.92%) G Suite
Communications & Networking
1 7 (13.73%) LDAP
2 6 (11.76%) Ethernet
2 6 (11.76%) FCAPS
2 6 (11.76%) MPLS
2 6 (11.76%) SSL
3 1 (1.96%) Firewall
3 1 (1.96%) HTTP
3 1 (1.96%) HTTPS
3 1 (1.96%) Internet
3 1 (1.96%) iSCSI
3 1 (1.96%) NAS
3 1 (1.96%) SAN
3 1 (1.96%) VPN
Database & Business Intelligence
1 1 (1.96%) SQL Server
Development Applications
1 1 (1.96%) MSI
General
1 10 (19.61%) Finance
2 2 (3.92%) Manufacturing
3 1 (1.96%) Billing
3 1 (1.96%) Electronics
3 1 (1.96%) Marketing
3 1 (1.96%) Military
3 1 (1.96%) Retail
3 1 (1.96%) Telecoms
Job Titles
1 17 (33.33%) Architect
2 8 (15.69%) Analyst
3 6 (11.76%) Service Manager
3 6 (11.76%) Solutions Architect
4 5 (9.80%) Cisco Architect
4 5 (9.80%) Cisco Network Architect
4 5 (9.80%) Network Architect
5 4 (7.84%) Deployment Engineer
5 4 (7.84%) Incident Manager
5 4 (7.84%) ITSM Architect
5 4 (7.84%) Service Transition Manager
5 4 (7.84%) Transition Manager
6 3 (5.88%) ITIL Service Architect
6 3 (5.88%) Major Incident Manager
6 3 (5.88%) Service Analyst
6 3 (5.88%) Transition Analyst
7 2 (3.92%) Delivery Manager
7 2 (3.92%) Head of IT
7 2 (3.92%) Help Desk Analyst
7 2 (3.92%) Services Delivery Manager
Libraries, Frameworks & Software Standards
1 7 (13.73%) Web Services
2 6 (11.76%) JDBC
2 6 (11.76%) ODBC
2 6 (11.76%) REST
2 6 (11.76%) SAML
3 1 (1.96%) AngularJS
3 1 (1.96%) CSS
3 1 (1.96%) HTML
3 1 (1.96%) Middleware
3 1 (1.96%) Twitter Bootstrap
Miscellaneous
1 12 (23.53%) CMDB
2 8 (15.69%) Analytical Skills
3 5 (9.80%) Enterprise Software
4 3 (5.88%) Wiki
5 2 (3.92%) Computer Science
5 2 (3.92%) Data Structures
5 2 (3.92%) Driving Licence
5 2 (3.92%) Mathematics
5 2 (3.92%) PMI
6 1 (1.96%) Data Centre
6 1 (1.96%) Data Integration
6 1 (1.96%) Economics
6 1 (1.96%) Management Information System
6 1 (1.96%) User Experience
Operating Systems
1 5 (9.80%) Windows
2 3 (5.88%) Windows 7
3 1 (1.96%) Linux
3 1 (1.96%) Windows 10
3 1 (1.96%) Windows Server
Processes & Methodologies
1 41 (80.39%) ITIL
2 34 (66.67%) Service Management
3 14 (27.45%) ITIL V3
4 13 (25.49%) Configuration Management
5 12 (23.53%) Service Delivery
6 8 (15.69%) Change Management
6 8 (15.69%) Service Design
6 8 (15.69%) Stakeholder Management
7 7 (13.73%) Process Improvement
8 6 (11.76%) Customer Engagement
8 6 (11.76%) Network Management
9 5 (9.80%) Incident Management
9 5 (9.80%) Problem Management
10 4 (7.84%) DevOps
10 4 (7.84%) Migration
10 4 (7.84%) Performance Management
10 4 (7.84%) Project Management
10 4 (7.84%) Transition Management
11 3 (5.88%) People Management
11 3 (5.88%) PRINCE2
Programming Languages
1 7 (13.73%) JavaScript
2 1 (1.96%) C
2 1 (1.96%) Java
2 1 (1.96%) Jython
2 1 (1.96%) PowerShell
2 1 (1.96%) Python
2 1 (1.96%) SQL
Qualifications
1 15 (29.41%) SC Cleared
1 15 (29.41%) Security Cleared
2 5 (9.80%) ITIL Certification
3 4 (7.84%) Degree
3 4 (7.84%) ISEB
4 2 (3.92%) ITIL Foundation Certificate
4 2 (3.92%) PMI Certification
5 1 (1.96%) BC Cleared
5 1 (1.96%) DV Cleared
5 1 (1.96%) MCSE
5 1 (1.96%) Microsoft Certification
5 1 (1.96%) NVQ Level 4
Quality Assurance & Compliance
1 2 (3.92%) SLA
2 1 (1.96%) Disclosure Scotland
2 1 (1.96%) ISO/IEC 27001
2 1 (1.96%) Sarbanes-Oxley
System Software
1 2 (3.92%) Active Directory
2 1 (1.96%) Microsoft App-V
Systems Management
1 1 (1.96%) BladeLogic
1 1 (1.96%) HP Operations Orchestration
1 1 (1.96%) Puppet
1 1 (1.96%) SCCM
1 1 (1.96%) SCOrch
Vendors
1 17 (33.33%) ServiceNow
2 10 (19.61%) Microsoft
3 7 (13.73%) CA
4 6 (11.76%) Cisco
4 6 (11.76%) EMC
4 6 (11.76%) SevOne
5 5 (9.80%) BT
6 3 (5.88%) Remedy
7 2 (3.92%) Citrix
7 2 (3.92%) Google
7 2 (3.92%) HP
7 2 (3.92%) Oracle
7 2 (3.92%) SAP
8 1 (1.96%) BMC
8 1 (1.96%) Casewise
8 1 (1.96%) Dell
8 1 (1.96%) Fujitsu
8 1 (1.96%) LANDesk
8 1 (1.96%) Orchard
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