The table below looks at the statistics for ITSM skills in IT contracts advertised for the West Midlands region. Included is a guide to the average contractor rates offered in IT contracts that have cited ITSM over the 3 months to 22 August 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
22 Aug 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 107 99 93
Rank change year-on-year
-8 -6
Contract jobs citing ITSM 16 3 17
As % of all contract IT jobs located in the West Midlands 0.63% 0.14% 0.75%
As % of the Processes & Methodologies category 0.89% 0.21% 1.12%
Number of daily rates quoted 3 3 9
Average daily rate
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£425 £200 £150
Average daily rate % change year-on-year
+112.50% +33.33%
UK excluding London average daily rate £424 £350 £325
% change year-on-year
+21.07% +7.69%
Number of hourly rates quoted 0 0 2
Average hourly rate - - £18.50
UK excluding London average hourly rate £15.88 £14.00 £15.50
% change year-on-year
+13.39% -9.67%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the West Midlands region.

Processes & Methodologies Category
West Midlands
Contract IT job ads with a match in the
Processes & Methodologies category
1802 1442 1521
As % of all contract IT jobs located in the West Midlands 70.92% 67.26% 67.42%
Number of daily rates quoted 954 764 780
Average daily rate £375 £357 £370
Average daily rate % change year-on-year
+4.96% -3.44%
90% offered a daily rate of more than £220 £250 £221
10% offered a daily rate of more than £500 £479 £500
UK excluding London average daily rate £375 £370 £363
% change year-on-year
+1.35% +2.06%
Number of hourly rates quoted 129 59 68
Average hourly rate £27.50 £37.80 £30.00
Average hourly rate % change year-on-year
-27.24% +26.00%
90% offered a hourly rate of more than £13.00 £12.50 £11.00
10% offered a hourly rate of more than £42.00 £37.80 £42.00
UK excluding London average hourly rate £25.00 £30.00 £31.00
% change year-on-year
-16.66% -3.22%

ITSM
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of IT contractor jobs citing ITSM across the West Midlands region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the West Midlands

ITSM
Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM across the West Midlands region.

ITSM Daily Rate Trend in the West Midlands

ITSM
Daily Rate Histogram in the West Midlands

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM across the West Midlands region over the 3 months to 22 August 2014.

ITSM Daily Rate Histogram in the West Midlands

ITSM
Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM across the West Midlands region.

ITSM Hourly Rate Trend in the West Midlands

ITSM
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing ITSM within the West Midlands region over the 3 months to 22 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Warwickshire - 10 - -
Birmingham +3 4 £463 +131.25% 3
Coventry - 1 £350 -
Staffordshire - - - -
Worcestershire - - - -
ITSM
England

ITSM
Top 30 Related IT Skills in the West Midlands

For the 6 months to 22 August 2014, IT contractor jobs across the West Midlands region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM.

1 20 (76.92%) Service Management
2 18 (69.23%) ITIL
3 10 (38.46%) Stakeholder Management
3 10 (38.46%) ServiceNow
4 8 (30.77%) Service Delivery
5 7 (26.92%) ITIL Certification
5 7 (26.92%) SQL
5 7 (26.92%) MS Office
5 7 (26.92%) MS Excel
6 6 (23.08%) MS Visio
6 6 (23.08%) VBA
6 6 (23.08%) Microsoft
6 6 (23.08%) MS PowerPoint
6 6 (23.08%) Statistics
6 6 (23.08%) Mathematics
6 6 (23.08%) Data Entry
6 6 (23.08%) Analytics
7 4 (15.38%) Remedy ITSM
7 4 (15.38%) Remedy
7 4 (15.38%) PRINCE2
8 3 (11.54%) Web Services
8 3 (11.54%) Management Information System
8 3 (11.54%) Supplier Management
8 3 (11.54%) Incident Management
8 3 (11.54%) Degree
8 3 (11.54%) Enterprise Software
9 2 (7.69%) SC Cleared
9 2 (7.69%) Security Cleared
9 2 (7.69%) SaaS
9 2 (7.69%) Social Media

ITSM
Top Related IT Skills in the West Midlands by Category

For the 6 months to 22 August 2014, IT contractor jobs across the West Midlands region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 1 (3.85%) SharePoint
Applications
1 7 (26.92%) MS Office
1 7 (26.92%) MS Excel
2 6 (23.08%) MS Visio
2 6 (23.08%) MS PowerPoint
3 2 (7.69%) Photoshop
Business Applications
1 4 (15.38%) Remedy ITSM
Cloud Services
1 2 (7.69%) SaaS
General
1 2 (7.69%) Finance
1 2 (7.69%) Publishing
2 1 (3.85%) Banking
Job Titles
1 8 (30.77%) Analyst
2 6 (23.08%) Service Analyst
3 4 (15.38%) Service Management Analyst
3 4 (15.38%) Data Analyst
4 3 (11.54%) Project Manager
4 3 (11.54%) Consultant
4 3 (11.54%) Incident Manager
5 2 (7.69%) ServiceNow Developer
5 2 (7.69%) Service Performance Analyst
5 2 (7.69%) Performance Analyst
5 2 (7.69%) Applications Manager
5 2 (7.69%) Administrator
5 2 (7.69%) Web Manager
5 2 (7.69%) Infrastructure Project Manager
5 2 (7.69%) Infrastructure Manager
5 2 (7.69%) Developer
5 2 (7.69%) IT Consultant
5 2 (7.69%) Architect
6 1 (3.85%) Graduate
6 1 (3.85%) Configuration Analyst
Libraries, Frameworks & Software Standards
1 3 (11.54%) Web Services
2 2 (7.69%) XML
2 2 (7.69%) XSL
2 2 (7.69%) XML Schema
Miscellaneous
1 6 (23.08%) Statistics
1 6 (23.08%) Mathematics
2 3 (11.54%) Management Information System
2 3 (11.54%) Enterprise Software
3 2 (7.69%) Social Media
3 2 (7.69%) CMDB
3 2 (7.69%) Client/Server
4 1 (3.85%) Computer Science
Processes & Methodologies
1 20 (76.92%) Service Management
2 18 (69.23%) ITIL
3 10 (38.46%) Stakeholder Management
4 8 (30.77%) Service Delivery
5 6 (23.08%) Data Entry
5 6 (23.08%) Analytics
6 4 (15.38%) PRINCE2
7 3 (11.54%) Supplier Management
7 3 (11.54%) Incident Management
8 2 (7.69%) Workflow
8 2 (7.69%) Configuration Management
8 2 (7.69%) Project Management
8 2 (7.69%) SOA
9 1 (3.85%) Strategic Planning
9 1 (3.85%) Capacity Management
9 1 (3.85%) Transition Management
Programming Languages
1 7 (26.92%) SQL
2 6 (23.08%) VBA
3 2 (7.69%) JavaScript
Qualifications
1 7 (26.92%) ITIL Certification
2 3 (11.54%) Degree
3 2 (7.69%) SC Cleared
3 2 (7.69%) Security Cleared
3 2 (7.69%) PMP
3 2 (7.69%) PMI Certification
4 1 (3.85%) ISEB
4 1 (3.85%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 1 (3.85%) GxP
Systems Management
1 1 (3.85%) SCCM
Vendors
1 10 (38.46%) ServiceNow
2 6 (23.08%) Microsoft
3 4 (15.38%) Remedy
4 2 (7.69%) Adobe
4 2 (7.69%) HP
4 2 (7.69%) BMC
5 1 (3.85%) Google
Birmingham, West Midlands (County)
Think IT Recruitment
Rate: £150 - £200 per day + (Negotiable)
Posted: 3 days ago
Birmingham, West Midlands (County)
Roc Search
Posted: 3 days ago