The table below looks at the statistics for ITSM skills in IT contracts advertised for the West Midlands region. Included is a guide to the average contractor rates offered in IT contracts that have cited ITSM over the 3 months to 1 April 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
1 Apr 2015
Same period 2014 Same period 2013
IT Service Management (ITSM)
Rank 107 97 104
Rank change year-on-year
-10 +7
Contract jobs citing ITSM 15 19 4
As % of all contract IT jobs located in the West Midlands 0.57% 0.84% 0.21%
As % of the Processes & Methodologies category 0.79% 1.19% 0.30%
Number of daily rates quoted 10 7 1
Average daily rate
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£174 £400 £350
Average daily rate % change year-on-year
-56.56% +14.28%
UK excluding London average daily rate £354 £350 £388
% change year-on-year
+1.07% -9.67%
Number of hourly rates quoted 2 0 1
Average hourly rate £13.06 - £15.00
UK excluding London average hourly rate £15.82 £17.00 £14.00
% change year-on-year
-6.94% +21.42%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the West Midlands region.

Processes & Methodologies Category
West Midlands
Contract IT job ads with a match in the
Processes & Methodologies category
1887 1591 1338
As % of all contract IT jobs located in the West Midlands 71.48% 70.27% 70.76%
Number of daily rates quoted 1099 824 638
Average daily rate £388 £375 £330
Average daily rate % change year-on-year
+3.33% +13.63%
90% offered a daily rate of more than £260 £250 £220
10% offered a daily rate of more than £538 £482 £500
UK excluding London average daily rate £398 £375 £363
% change year-on-year
+6.00% +3.44%
Number of hourly rates quoted 104 79 117
Average hourly rate £29.00 £31.50 £33.00
Average hourly rate % change year-on-year
-7.93% -4.54%
90% offered a hourly rate of more than £13.06 £10.00 £15.16
10% offered a hourly rate of more than £40.00 £155.00 £37.80
UK excluding London average hourly rate £30.20 £27.50 £32.00
% change year-on-year
+9.81% -14.06%

ITSM
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of IT contractor jobs citing ITSM across the West Midlands region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the West Midlands

ITSM
Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM across the West Midlands region.

ITSM Daily Rate Trend in the West Midlands

ITSM
Daily Rate Histogram in the West Midlands

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM across the West Midlands region over the 3 months to 1 April 2015.

ITSM Daily Rate Histogram in the West Midlands

ITSM
Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM across the West Midlands region.

ITSM Hourly Rate Trend in the West Midlands

ITSM
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing ITSM within the West Midlands region over the 3 months to 1 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -5 5 £150 -67.56% 1
Warwickshire 0 4 £171 -
Shropshire - 2 - -
Dudley - 1 - -
Solihull - 1 £415 -
Walsall - - - -
Coventry - - - - 3
ITSM
England

ITSM
Top 30 Related IT Skills in the West Midlands

For the 6 months to 1 April 2015, IT contractor jobs across the West Midlands region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM.

1 27 (71.05%) Service Management
2 24 (63.16%) ITIL
3 15 (39.47%) Windows
4 12 (31.58%) MS Office
5 10 (26.32%) MCP
5 10 (26.32%) Microsoft
6 9 (23.68%) MCSE
6 9 (23.68%) Microsoft Certification
6 9 (23.68%) SLA
6 9 (23.68%) Windows XP
7 7 (18.42%) Citrix
7 7 (18.42%) Google
7 7 (18.42%) SC Cleared
7 7 (18.42%) Security Cleared
8 6 (15.79%) SCCM
8 6 (15.79%) Local Government
8 6 (15.79%) Active Directory
9 5 (13.16%) Remedy
9 5 (13.16%) Change Management
9 5 (13.16%) Windows 7
9 5 (13.16%) ServiceNow
9 5 (13.16%) Remedy ITSM
10 4 (10.53%) Performance Metrics
10 4 (10.53%) Google Apps
10 4 (10.53%) Finance
10 4 (10.53%) Incident Management
10 4 (10.53%) Stakeholder Management
10 4 (10.53%) BPR
10 4 (10.53%) Process Management
10 4 (10.53%) Service Delivery

ITSM
Top Related IT Skills in the West Midlands by Category

For the 6 months to 1 April 2015, IT contractor jobs across the West Midlands region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 1 (2.63%) SharePoint
1 1 (2.63%) MS Exchange
Applications
1 12 (31.58%) MS Office
2 3 (7.89%) MS Excel
3 1 (2.63%) MS Project
3 1 (2.63%) MS Visio
Business Applications
1 5 (13.16%) Remedy ITSM
Cloud Services
1 4 (10.53%) Google Apps
2 1 (2.63%) Office 365
Communications & Networking
1 1 (2.63%) Broadband
1 1 (2.63%) LAN
1 1 (2.63%) VoIP
1 1 (2.63%) WAN
1 1 (2.63%) DHCP
1 1 (2.63%) TCP/IP
1 1 (2.63%) DNS
Database & Business Intelligence
1 3 (7.89%) MS Access
2 1 (2.63%) Data Warehouse
2 1 (2.63%) Oracle Reports
2 1 (2.63%) Oracle Database
General
1 6 (15.79%) Local Government
2 4 (10.53%) Finance
3 1 (2.63%) Telecoms
3 1 (2.63%) Banking
3 1 (2.63%) French Language
3 1 (2.63%) German Language
3 1 (2.63%) Polish Language
Job Titles
1 24 (63.16%) Analyst
2 19 (50.00%) Service Analyst
3 17 (44.74%) Service Desk Analyst
4 6 (15.79%) Help Desk Analyst
5 3 (7.89%) Consultant
5 3 (7.89%) Support Analyst
5 3 (7.89%) Service Manager
5 3 (7.89%) Performance Analyst
6 2 (5.26%) Transition Manager
6 2 (5.26%) Customer Support Analyst
6 2 (5.26%) IT Services Manager
6 2 (5.26%) Customer Analyst
6 2 (5.26%) ITSM Consultant
6 2 (5.26%) Service Transition Manager
6 2 (5.26%) Service Performance Analyst
6 2 (5.26%) Architect
7 1 (2.63%) 1st Line Support
7 1 (2.63%) Technical Support
7 1 (2.63%) Senior Analyst
7 1 (2.63%) Services Delivery Manager
Miscellaneous
1 4 (10.53%) Performance Metrics
2 2 (5.26%) Management Information System
3 1 (2.63%) Blackberry
3 1 (2.63%) E-Learning
3 1 (2.63%) NHS
3 1 (2.63%) Analytical Skills
3 1 (2.63%) Enterprise Software
3 1 (2.63%) Statistics
Operating Systems
1 15 (39.47%) Windows
2 9 (23.68%) Windows XP
3 5 (13.16%) Windows 7
4 1 (2.63%) HPUX
4 1 (2.63%) Windows 8
4 1 (2.63%) Android
4 1 (2.63%) Apple iOS
Processes & Methodologies
1 27 (71.05%) Service Management
2 24 (63.16%) ITIL
3 5 (13.16%) Change Management
4 4 (10.53%) Incident Management
4 4 (10.53%) Stakeholder Management
4 4 (10.53%) BPR
4 4 (10.53%) Process Management
4 4 (10.53%) Service Delivery
5 3 (7.89%) PRINCE2
6 2 (5.26%) ITIL V3
6 2 (5.26%) ITIL V2
6 2 (5.26%) Programme Management
6 2 (5.26%) Project Management
7 1 (2.63%) Configuration Management
7 1 (2.63%) Disaster Recovery
7 1 (2.63%) Business Continuity
7 1 (2.63%) Six Sigma
7 1 (2.63%) Business Intelligence
7 1 (2.63%) Transition Management
7 1 (2.63%) Analytics
Programming Languages
1 1 (2.63%) SQL
Qualifications
1 10 (26.32%) MCP
2 9 (23.68%) MCSE
2 9 (23.68%) Microsoft Certification
3 7 (18.42%) SC Cleared
3 7 (18.42%) Security Cleared
4 2 (5.26%) ITIL Certification
4 2 (5.26%) CNE
4 2 (5.26%) Novell Certification
5 1 (2.63%) PRINCE2 Certification
5 1 (2.63%) ISEB
5 1 (2.63%) MCITP
Quality Assurance & Compliance
1 9 (23.68%) SLA
2 1 (2.63%) ISO 9001
System Software
1 6 (15.79%) Active Directory
Systems Management
1 6 (15.79%) SCCM
Vendors
1 10 (26.32%) Microsoft
2 7 (18.42%) Citrix
2 7 (18.42%) Google
3 5 (13.16%) Remedy
3 5 (13.16%) ServiceNow
4 3 (7.89%) McAfee
5 1 (2.63%) Cisco
5 1 (2.63%) HP
5 1 (2.63%) Dell
5 1 (2.63%) SAP
5 1 (2.63%) Oracle
Coventry, West Midlands (County)
Network ITR
Rate: 275 to 295 per day GBP
Posted: 9 hours ago