The table below looks at the statistics for ITSM skills in IT contracts advertised for the West Midlands region. Included is a guide to the average contractor rates offered in IT contracts that have cited ITSM over the 3 months to 27 February 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
27 Feb 2015
Same period 2014 Same period 2013
IT Service Management (ITSM)
Rank 90 84 98
Rank change year-on-year
-6 +14
Contract jobs citing ITSM 23 24 4
As % of all contract IT jobs located in the West Midlands 1.02% 1.09% 0.22%
As % of the Processes & Methodologies category 1.47% 1.53% 0.32%
Number of daily rates quoted 15 10 2
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£273 £350 £363
Average daily rate % change year-on-year
-22.14% -3.44%
90% offered a daily rate of more than £155 £319 £353
10% offered a daily rate of more than £459 £450 £373
UK excluding London average daily rate £350 £355 £338
% change year-on-year
-1.40% +5.18%
Number of hourly rates quoted 5 0 1
Average hourly rate £13.06 - £22.50
UK excluding London average hourly rate £16.75 £20.00 £14.08
% change year-on-year
-16.25% +42.02%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the West Midlands region.

Processes & Methodologies Category
West Midlands
Contract IT job ads with a match in the
Processes & Methodologies category
1560 1568 1259
As % of all contract IT jobs located in the West Midlands 68.84% 70.95% 69.60%
Number of daily rates quoted 889 818 622
Average daily rate £375 £355 £350
Average daily rate % change year-on-year
+5.63% +1.42%
90% offered a daily rate of more than £260 £250 £235
10% offered a daily rate of more than £525 £500 £500
UK excluding London average daily rate £400 £375 £363
% change year-on-year
+6.66% +3.44%
Number of hourly rates quoted 98 84 93
Average hourly rate £29.00 £32.50 £31.50
Average hourly rate % change year-on-year
-10.76% +3.17%
90% offered a hourly rate of more than £12.05 £10.00 £11.66
10% offered a hourly rate of more than £39.50 £155.00 £37.80
UK excluding London average hourly rate £30.00 £27.50 £31.50
% change year-on-year
+9.09% -12.69%

ITSM
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of IT contractor jobs citing ITSM across the West Midlands region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the West Midlands

ITSM
Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM across the West Midlands region.

ITSM Daily Rate Trend in the West Midlands

ITSM
Daily Rate Histogram in the West Midlands

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM across the West Midlands region over the 3 months to 27 February 2015.

ITSM Daily Rate Histogram in the West Midlands

ITSM
Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM across the West Midlands region.

ITSM Hourly Rate Trend in the West Midlands

ITSM
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing ITSM within the West Midlands region over the 3 months to 27 February 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +2 6 £163 -63.88% 1
Shropshire - 5 - -
Coventry -1 1 £465 +20.00% 1
Solihull - 1 £415 -
Walsall - - - -
Dudley - - - -
ITSM
England

ITSM
Top 30 Related IT Skills in the West Midlands

For the 6 months to 27 February 2015, IT contractor jobs across the West Midlands region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM.

1 34 (72.34%) Service Management
2 27 (57.45%) ITIL
3 14 (29.79%) MS Office
4 13 (27.66%) Windows
5 12 (25.53%) Microsoft
5 12 (25.53%) ServiceNow
6 11 (23.40%) Remedy ITSM
6 11 (23.40%) Remedy
7 9 (19.15%) MCP
7 9 (19.15%) SC Cleared
7 9 (19.15%) Security Cleared
8 8 (17.02%) Windows XP
8 8 (17.02%) Microsoft Certification
8 8 (17.02%) SLA
8 8 (17.02%) MCSE
8 8 (17.02%) Stakeholder Management
9 7 (14.89%) Service Delivery
9 7 (14.89%) Finance
9 7 (14.89%) Citrix
9 7 (14.89%) Incident Management
10 6 (12.77%) Local Government
10 6 (12.77%) Google
10 6 (12.77%) SCCM
10 6 (12.77%) Change Management
10 6 (12.77%) MS Excel
11 5 (10.64%) Active Directory
11 5 (10.64%) ITIL Certification
12 4 (8.51%) BPR
12 4 (8.51%) Process Management
12 4 (8.51%) MS Visio

ITSM
Top Related IT Skills in the West Midlands by Category

For the 6 months to 27 February 2015, IT contractor jobs across the West Midlands region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 1 (2.13%) SharePoint
1 1 (2.13%) MS Exchange
1 1 (2.13%) CMS
1 1 (2.13%) Joomla!
Applications
1 14 (29.79%) MS Office
2 6 (12.77%) MS Excel
3 4 (8.51%) MS Visio
4 3 (6.38%) MS PowerPoint
4 3 (6.38%) Photoshop
5 1 (2.13%) MS Project
Business Applications
1 11 (23.40%) Remedy ITSM
Cloud Services
1 4 (8.51%) Google Apps
2 1 (2.13%) Office 365
Communications & Networking
1 1 (2.13%) Broadband
1 1 (2.13%) LAN
1 1 (2.13%) VoIP
1 1 (2.13%) WAN
1 1 (2.13%) DHCP
1 1 (2.13%) TCP/IP
1 1 (2.13%) DNS
Database & Business Intelligence
1 3 (6.38%) MS Access
2 1 (2.13%) Data Warehouse
2 1 (2.13%) Oracle Database
2 1 (2.13%) Oracle Reports
General
1 7 (14.89%) Finance
2 6 (12.77%) Local Government
3 4 (8.51%) Banking
4 1 (2.13%) Telecoms
4 1 (2.13%) French Language
4 1 (2.13%) German Language
4 1 (2.13%) Polish Language
4 1 (2.13%) Automotive
4 1 (2.13%) Legal
4 1 (2.13%) Publishing
Job Titles
1 28 (59.57%) Analyst
2 24 (51.06%) Service Analyst
3 19 (40.43%) Service Desk Analyst
4 6 (12.77%) Help Desk Analyst
5 4 (8.51%) Consultant
6 3 (6.38%) Support Analyst
6 3 (6.38%) Report Analyst
6 3 (6.38%) Data Analyst
6 3 (6.38%) Performance Analyst
6 3 (6.38%) Service Management Analyst
7 2 (4.26%) Customer Support Analyst
7 2 (4.26%) Web Manager
7 2 (4.26%) Service Performance Analyst
7 2 (4.26%) IT Administrator
7 2 (4.26%) Web Content Manager
7 2 (4.26%) Customer Analyst
7 2 (4.26%) PMO Administrator
7 2 (4.26%) ITSM Consultant
7 2 (4.26%) Content Manager
7 2 (4.26%) Architect
Miscellaneous
1 4 (8.51%) Performance Metrics
2 3 (6.38%) Statistics
2 3 (6.38%) Mathematics
3 1 (2.13%) Social Media
3 1 (2.13%) Enterprise Software
3 1 (2.13%) NHS
3 1 (2.13%) Blackberry
3 1 (2.13%) Management Information System
3 1 (2.13%) E-Learning
Operating Systems
1 13 (27.66%) Windows
2 8 (17.02%) Windows XP
3 3 (6.38%) Windows 7
4 1 (2.13%) Windows 8
4 1 (2.13%) HPUX
Processes & Methodologies
1 34 (72.34%) Service Management
2 27 (57.45%) ITIL
3 8 (17.02%) Stakeholder Management
4 7 (14.89%) Service Delivery
4 7 (14.89%) Incident Management
5 6 (12.77%) Change Management
6 4 (8.51%) Process Management
6 4 (8.51%) BPR
6 4 (8.51%) Analytics
7 3 (6.38%) Supplier Management
7 3 (6.38%) Data Entry
8 2 (4.26%) ITIL V3
8 2 (4.26%) ITIL V2
8 2 (4.26%) Project Management
8 2 (4.26%) PRINCE2
8 2 (4.26%) Risk Management
8 2 (4.26%) Programme Management
9 1 (2.13%) Data Analysis
9 1 (2.13%) Business Continuity
9 1 (2.13%) Migration
Programming Languages
1 3 (6.38%) VBA
2 1 (2.13%) SQL
Qualifications
1 9 (19.15%) MCP
1 9 (19.15%) SC Cleared
1 9 (19.15%) Security Cleared
2 8 (17.02%) MCSE
2 8 (17.02%) Microsoft Certification
3 5 (10.64%) ITIL Certification
4 2 (4.26%) CNE
4 2 (4.26%) Novell Certification
5 1 (2.13%) PRINCE2 Certification
Quality Assurance & Compliance
1 8 (17.02%) SLA
2 1 (2.13%) ISO 9001
System Software
1 5 (10.64%) Active Directory
Systems Management
1 6 (12.77%) SCCM
Vendors
1 12 (25.53%) Microsoft
1 12 (25.53%) ServiceNow
2 11 (23.40%) Remedy
3 7 (14.89%) Citrix
4 6 (12.77%) Google
5 3 (6.38%) Adobe
6 2 (4.26%) McAfee
7 1 (2.13%) Oracle
7 1 (2.13%) SAP
7 1 (2.13%) Cisco