The table below looks at the statistics for ITSM skills in IT contracts advertised for the West Midlands region. Included is a guide to the contractor rates offered in IT contracts that have cited ITSM over the 3 months to 22 February 2017 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
22 Feb 2017
Same period 2016 Same period 2015
IT Service Management (ITSM)
England / West Midlands
Rank 97 101 89
Rank change year-on-year
+4 -12
Contract jobs citing ITSM 24 23 22
As % of all contract IT jobs located in the West Midlands 1.00% 0.87% 1.00%
As % of the Processes & Methodologies category 1.26% 1.06% 1.38%
Number of daily rates quoted 18 13 11
Median daily rate £488 £400 £278
Median daily rate % change year-on-year
+21.87% +44.14%
90% offered a daily rate of more than £186 £281 £150
10% offered a daily rate of more than £758 £460 £465
UK excluding London median daily rate £375 £350 £373
% change year-on-year
+7.14% -6.04%
Number of hourly rates quoted 0 0 7
Median hourly rate - - £13.06
UK excluding London median hourly rate £13.00 £13.00 £15.25
% change year-on-year
- -14.75%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the West Midlands region.

Processes & Methodologies Category
West Midlands
Contract IT job ads with a match in the
Processes & Methodologies category
1901 2167 1594
As % of all contract IT jobs located in the West Midlands 79.31% 82.08% 72.52%
Number of daily rates quoted 1212 1226 922
Median daily rate £425 £413 £375
Median daily rate % change year-on-year
+3.03% +10.00%
90% offered a daily rate of more than £275 £275 £250
10% offered a daily rate of more than £525 £550 £525
UK excluding London median daily rate £410 £400 £400
% change year-on-year
+2.50% -
Number of hourly rates quoted 66 51 102
Median hourly rate £25.00 £20.00 £26.00
Median hourly rate % change year-on-year
+25.00% -23.07%
90% offered a hourly rate of more than £15.00 £11.00 £12.50
10% offered a hourly rate of more than £55.00 £37.50 £37.89
UK excluding London median hourly rate £35.00 £40.00 £27.50
% change year-on-year
-12.50% +45.45%

ITSM
Jobs Demand Trend in the West Midlands

The demand trend of contract jobs across the West Midlands region citing ITSM as a proportion of all IT contracts with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in the West Midlands

ITSM
Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM across the West Midlands region.

ITSM Daily Rate Trend in the West Midlands

ITSM
Daily Rate Histogram in the West Midlands

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM across the West Midlands region over the 3 months to 22 February 2017.

ITSM Daily Rate Histogram in the West Midlands

ITSM
Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM across the West Midlands region.

ITSM Hourly Rate Trend in the West Midlands

ITSM
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the West Midlands region over the 3 months to 22 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -11 7 £700 +75.00% 1
Coventry - 7 £500 -
Warwickshire +1 5 £470 +10.58%
Worcestershire - 2 £265 -
Smethwick - 1 - -
ITSM
England

ITSM
Top 30 Related IT Skills in the West Midlands

For the 6 months to 22 February 2017, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the West Midlands region with a requirement for ITSM.

1 33 (84.62%) ITIL
2 27 (69.23%) Service Management
3 15 (38.46%) ServiceNow
4 12 (30.77%) Service Delivery
5 10 (25.64%) SC Cleared
5 10 (25.64%) Security Cleared
6 7 (17.95%) ITIL V3
6 7 (17.95%) Web Services
6 7 (17.95%) JavaScript
6 7 (17.95%) LDAP
7 6 (15.38%) SSL
7 6 (15.38%) ODBC
7 6 (15.38%) Migration
7 6 (15.38%) Configuration Management
7 6 (15.38%) JDBC
7 6 (15.38%) SAML
7 6 (15.38%) Finance
7 6 (15.38%) REST
8 5 (12.82%) Analytical Skills
8 5 (12.82%) Enterprise Software
8 5 (12.82%) Information Assurance
8 5 (12.82%) CMDB
8 5 (12.82%) Data Migration
8 5 (12.82%) Problem Management
8 5 (12.82%) Incident Management
8 5 (12.82%) CA
8 5 (12.82%) Change Management
9 4 (10.26%) BT
9 4 (10.26%) ITIL Certification
9 4 (10.26%) MPLS

ITSM
Top Related IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 1 (2.56%) MS Office
1 1 (2.56%) MS Project
Business Applications
1 3 (7.69%) Remedy ITSM
2 1 (2.56%) SAP Oil and Gas
Cloud Services
1 2 (5.13%) G Suite
Communications & Networking
1 7 (17.95%) LDAP
2 6 (15.38%) SSL
3 4 (10.26%) Ethernet
3 4 (10.26%) FCAPS
3 4 (10.26%) MPLS
4 1 (2.56%) Firewall
4 1 (2.56%) HTTP
4 1 (2.56%) HTTPS
4 1 (2.56%) iSCSI
4 1 (2.56%) NAS
4 1 (2.56%) SAN
Database & Business Intelligence
1 1 (2.56%) SQL Server
Development Applications
1 1 (2.56%) MSI
General
1 6 (15.38%) Finance
2 2 (5.13%) Manufacturing
3 1 (2.56%) Electronics
3 1 (2.56%) Marketing
3 1 (2.56%) Military
3 1 (2.56%) Retail
3 1 (2.56%) Telecoms
Job Titles
1 16 (41.03%) Architect
2 7 (17.95%) Service Manager
3 6 (15.38%) Analyst
3 6 (15.38%) Service Transition Manager
3 6 (15.38%) Solutions Architect
3 6 (15.38%) Transition Manager
4 4 (10.26%) Cisco Architect
4 4 (10.26%) Cisco Network Architect
4 4 (10.26%) Incident Manager
4 4 (10.26%) ITSM Architect
4 4 (10.26%) Network Architect
5 3 (7.69%) ITIL Service Architect
5 3 (7.69%) Major Incident Manager
6 2 (5.13%) Help Desk Analyst
6 2 (5.13%) Help Desk Support
6 2 (5.13%) Help Desk Support Analyst
6 2 (5.13%) Service Analyst
6 2 (5.13%) Service Architect
6 2 (5.13%) Transition Analyst
7 1 (2.56%) Support Analyst
Libraries, Frameworks & Software Standards
1 7 (17.95%) Web Services
2 6 (15.38%) JDBC
2 6 (15.38%) ODBC
2 6 (15.38%) REST
2 6 (15.38%) SAML
3 1 (2.56%) AngularJS
3 1 (2.56%) CSS
3 1 (2.56%) HTML
3 1 (2.56%) Middleware
3 1 (2.56%) Twitter Bootstrap
Miscellaneous
1 5 (12.82%) Analytical Skills
1 5 (12.82%) CMDB
1 5 (12.82%) Enterprise Software
2 3 (7.69%) Wiki
3 2 (5.13%) Data Centre
4 1 (2.56%) Computer Science
4 1 (2.56%) Data Structures
4 1 (2.56%) Driving Licence
4 1 (2.56%) Management Information System
4 1 (2.56%) PMI
4 1 (2.56%) User Experience
Operating Systems
1 3 (7.69%) Windows
2 1 (2.56%) Linux
2 1 (2.56%) Windows 7
2 1 (2.56%) Windows Server
Processes & Methodologies
1 33 (84.62%) ITIL
2 27 (69.23%) Service Management
3 12 (30.77%) Service Delivery
4 7 (17.95%) ITIL V3
5 6 (15.38%) Configuration Management
5 6 (15.38%) Migration
6 5 (12.82%) Change Management
6 5 (12.82%) Data Migration
6 5 (12.82%) Incident Management
6 5 (12.82%) Information Assurance
6 5 (12.82%) Problem Management
7 4 (10.26%) Customer Engagement
7 4 (10.26%) Network Management
7 4 (10.26%) Service Design
7 4 (10.26%) Transition Management
8 3 (7.69%) Project Management
8 3 (7.69%) Stakeholder Management
9 2 (5.13%) Business Continuity
9 2 (5.13%) PRINCE2
9 2 (5.13%) Programme Management
Programming Languages
1 7 (17.95%) JavaScript
2 1 (2.56%) C
2 1 (2.56%) Java
2 1 (2.56%) Jython
2 1 (2.56%) PowerShell
2 1 (2.56%) Python
2 1 (2.56%) SQL
Qualifications
1 10 (25.64%) SC Cleared
1 10 (25.64%) Security Cleared
2 4 (10.26%) ITIL Certification
3 2 (5.13%) Degree
3 2 (5.13%) ISEB
4 1 (2.56%) DV Cleared
4 1 (2.56%) ITIL Foundation Certificate
4 1 (2.56%) MCSE
4 1 (2.56%) Microsoft Certification
4 1 (2.56%) NVQ Level 4
4 1 (2.56%) PMI Certification
Quality Assurance & Compliance
1 2 (5.13%) Disclosure Scotland
2 1 (2.56%) SLA
System Software
1 1 (2.56%) Active Directory
1 1 (2.56%) Microsoft App-V
Systems Management
1 1 (2.56%) BladeLogic
1 1 (2.56%) HP Operations Orchestration
1 1 (2.56%) Puppet
1 1 (2.56%) SCCM
1 1 (2.56%) SCOrch
Vendors
1 15 (38.46%) ServiceNow
2 5 (12.82%) CA
3 4 (10.26%) BT
3 4 (10.26%) Cisco
3 4 (10.26%) EMC
3 4 (10.26%) Microsoft
3 4 (10.26%) SevOne
4 3 (7.69%) Remedy
5 2 (5.13%) Google
5 2 (5.13%) SAP
6 1 (2.56%) BMC
6 1 (2.56%) Casewise
6 1 (2.56%) Citrix
6 1 (2.56%) Dell
6 1 (2.56%) HP
6 1 (2.56%) LANDesk
6 1 (2.56%) Oracle