The table below looks at the statistics for ITSM skills in IT contracts advertised for the West Midlands region. Included is a guide to the average contractor rates offered in IT contracts that have cited ITSM over the 3 months to 1 May 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
1 May 2015
Same period 2014 Same period 2013
IT Service Management (ITSM)
Rank 109 98 97
Rank change year-on-year
-11 -1
Contract jobs citing ITSM 22 19 7
As % of all contract IT jobs located in the West Midlands 0.82% 0.81% 0.40%
As % of the Processes & Methodologies category 1.12% 1.13% 0.56%
Number of daily rates quoted 14 11 3
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£180 £425 £350
Average daily rate % change year-on-year
-57.64% +21.42%
UK excluding London average daily rate £387 £353 £399
% change year-on-year
+9.78% -11.59%
Number of hourly rates quoted 2 0 1
Average hourly rate £16.53 - £15.00
UK excluding London average hourly rate £13.14 £18.00 £14.50
% change year-on-year
-27.00% +24.13%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the West Midlands region.

Processes & Methodologies Category
West Midlands
Contract IT job ads with a match in the
Processes & Methodologies category
1972 1685 1240
As % of all contract IT jobs located in the West Midlands 73.58% 71.49% 70.18%
Number of daily rates quoted 1188 884 584
Average daily rate £375 £375 £350
Average daily rate % change year-on-year
- +7.14%
90% offered a daily rate of more than £263 £250 £220
10% offered a daily rate of more than £525 £490 £500
UK excluding London average daily rate £390 £375 £360
% change year-on-year
+4.00% +4.16%
Number of hourly rates quoted 103 98 86
Average hourly rate £29.00 £32.00 £37.80
Average hourly rate % change year-on-year
-9.37% -15.34%
UK excluding London average hourly rate £30.50 £30.75 £32.00
% change year-on-year
-0.81% -3.90%

ITSM
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of IT contractor jobs citing ITSM across the West Midlands region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the West Midlands

ITSM
Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM across the West Midlands region.

ITSM Daily Rate Trend in the West Midlands

ITSM
Daily Rate Histogram in the West Midlands

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM across the West Midlands region over the 3 months to 1 May 2015.

ITSM Daily Rate Histogram in the West Midlands

ITSM
Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM across the West Midlands region.

ITSM Hourly Rate Trend in the West Midlands

ITSM
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing ITSM within the West Midlands region over the 3 months to 1 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Warwickshire +3 6 £171 -
Birmingham -6 5 £288 -34.28% 4
Shropshire - 3 £313 -
Staffordshire - 2 £286 -
Dudley - 2 £80 -
Solihull - 2 £415 -
Worcestershire - 2 £136 -
ITSM
England

ITSM
Top 30 Related IT Skills in the West Midlands

For the 6 months to 1 May 2015, IT contractor jobs across the West Midlands region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM.

1 34 (79.07%) Service Management
2 26 (60.47%) ITIL
3 16 (37.21%) Windows
4 15 (34.88%) Microsoft
5 14 (32.56%) MS Office
6 11 (25.58%) Microsoft Certification
6 11 (25.58%) MCSE
7 10 (23.26%) MCP
7 10 (23.26%) SLA
8 9 (20.93%) Windows XP
9 8 (18.60%) Active Directory
9 8 (18.60%) Service Delivery
9 8 (18.60%) ServiceNow
10 7 (16.28%) Google
10 7 (16.28%) Change Management
10 7 (16.28%) Citrix
10 7 (16.28%) MS Excel
11 6 (13.95%) ITIL V3
11 6 (13.95%) SCCM
11 6 (13.95%) Security Cleared
11 6 (13.95%) Local Government
12 5 (11.63%) Windows 7
12 5 (11.63%) Analytics
12 5 (11.63%) MS Access
13 4 (9.30%) BPR
13 4 (9.30%) Process Management
13 4 (9.30%) Stakeholder Management
13 4 (9.30%) Google Apps
13 4 (9.30%) SC Cleared
13 4 (9.30%) Analytical Skills

ITSM
Top Related IT Skills in the West Midlands by Category

For the 6 months to 1 May 2015, IT contractor jobs across the West Midlands region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 3 (6.98%) MS Exchange
2 1 (2.33%) SharePoint
Applications
1 14 (32.56%) MS Office
2 7 (16.28%) MS Excel
3 2 (4.65%) MS Project
4 1 (2.33%) MS Visio
Business Applications
1 2 (4.65%) Remedy ITSM
Cloud Services
1 4 (9.30%) Google Apps
2 1 (2.33%) Office 365
Communications & Networking
1 1 (2.33%) DHCP
1 1 (2.33%) TCP/IP
1 1 (2.33%) DNS
1 1 (2.33%) Broadband
1 1 (2.33%) LAN
1 1 (2.33%) VoIP
1 1 (2.33%) WAN
Database & Business Intelligence
1 5 (11.63%) MS Access
2 1 (2.33%) Data Warehouse
Development Applications
1 1 (2.33%) ClearCase
General
1 6 (13.95%) Local Government
2 3 (6.98%) Finance
3 1 (2.33%) French Language
3 1 (2.33%) German Language
3 1 (2.33%) Polish Language
3 1 (2.33%) Banking
3 1 (2.33%) Automotive
3 1 (2.33%) Telecoms
Job Titles
1 26 (60.47%) Analyst
2 17 (39.53%) Service Analyst
3 14 (32.56%) Service Desk Analyst
4 6 (13.95%) Help Desk Analyst
5 4 (9.30%) Support Analyst
5 4 (9.30%) Performance Analyst
6 3 (6.98%) Service Performance Analyst
6 3 (6.98%) Service Manager
6 3 (6.98%) ITSM Consultant
6 3 (6.98%) Consultant
7 2 (4.65%) Architect
7 2 (4.65%) Service Transition Manager
7 2 (4.65%) Desktop Analyst
7 2 (4.65%) Data Analyst
7 2 (4.65%) Customer Analyst
7 2 (4.65%) Transition Manager
7 2 (4.65%) Customer Support Analyst
7 2 (4.65%) IT Services Manager
8 1 (2.33%) Help Desk Operator
8 1 (2.33%) Release Engineer
Miscellaneous
1 4 (9.30%) Analytical Skills
1 4 (9.30%) Performance Metrics
2 3 (6.98%) Statistics
2 3 (6.98%) Management Information System
3 2 (4.65%) CMDB
4 1 (2.33%) Enterprise Software
4 1 (2.33%) NHS
4 1 (2.33%) Blackberry
4 1 (2.33%) E-Learning
Operating Systems
1 16 (37.21%) Windows
2 9 (20.93%) Windows XP
3 5 (11.63%) Windows 7
4 2 (4.65%) Windows Server 2003
4 2 (4.65%) Windows Server 2008
5 1 (2.33%) Apple iOS
5 1 (2.33%) Windows 8
5 1 (2.33%) Android
Processes & Methodologies
1 34 (79.07%) Service Management
2 26 (60.47%) ITIL
3 8 (18.60%) Service Delivery
4 7 (16.28%) Change Management
5 6 (13.95%) ITIL V3
6 5 (11.63%) Analytics
7 4 (9.30%) BPR
7 4 (9.30%) Process Management
7 4 (9.30%) Stakeholder Management
8 3 (6.98%) Configuration Management
8 3 (6.98%) PRINCE2
8 3 (6.98%) Business Intelligence
9 2 (4.65%) Six Sigma
9 2 (4.65%) Project Management
9 2 (4.65%) Data Cleansing
9 2 (4.65%) Release Management
9 2 (4.65%) ITIL V2
9 2 (4.65%) Process Architecture
9 2 (4.65%) Asset Management
9 2 (4.65%) Lean Six Sigma
Programming Languages
1 1 (2.33%) SQL
Qualifications
1 11 (25.58%) Microsoft Certification
1 11 (25.58%) MCSE
2 10 (23.26%) MCP
3 6 (13.95%) Security Cleared
4 4 (9.30%) SC Cleared
5 3 (6.98%) ITIL Certification
6 2 (4.65%) ISEB
6 2 (4.65%) CNE
6 2 (4.65%) Novell Certification
6 2 (4.65%) NVQ Level 4
7 1 (2.33%) MCITP
7 1 (2.33%) Degree
7 1 (2.33%) DV Cleared
7 1 (2.33%) PRINCE2 Certification
Quality Assurance & Compliance
1 10 (23.26%) SLA
2 2 (4.65%) ISO 9001
3 1 (2.33%) QA
System Software
1 8 (18.60%) Active Directory
Systems Management
1 6 (13.95%) SCCM
Vendors
1 15 (34.88%) Microsoft
2 8 (18.60%) ServiceNow
3 7 (16.28%) Google
3 7 (16.28%) Citrix
4 3 (6.98%) McAfee
5 2 (4.65%) Remedy
6 1 (2.33%) CheckPoint
6 1 (2.33%) Cisco
6 1 (2.33%) HP
6 1 (2.33%) Dell