The table below looks at the statistics for Incident Management skills in IT contracts advertised for the West Midlands region. Included is a guide to the average contractor rates offered in IT contracts that have cited Incident Management over the 3 months to 24 December 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 Dec 2014
Same period 2013 Same period 2012
Incident Management
Rank 76 61 84
Rank change year-on-year
-15 +23
Contract jobs citing Incident Management 34 45 22
As % of all contract IT jobs located in the West Midlands 1.49% 2.08% 1.10%
As % of the Processes & Methodologies category 2.20% 3.00% 1.60%
Number of daily rates quoted 16 25 10
Average daily rate
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of your Daily Rate
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£248 £325 £375
Average daily rate % change year-on-year
-23.84% -13.33%
90% offered a daily rate of more than £125 £90 £311
10% offered a daily rate of more than £438 £420 £600
UK excluding London average daily rate £310 £313 £300
% change year-on-year
-0.80% +4.16%
Number of hourly rates quoted 5 3 7
Average hourly rate £12.00 £12.50 £9.00
Average hourly rate % change year-on-year
-4.00% +38.88%
UK excluding London average hourly rate £15.00 £16.50 £13.00
% change year-on-year
-9.09% +26.92%
Incident Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the West Midlands region.

Processes & Methodologies Category
West Midlands
Contract IT job ads with a match in the
Processes & Methodologies category
1545 1498 1374
As % of all contract IT jobs located in the West Midlands 67.76% 69.32% 68.87%
Number of daily rates quoted 923 827 667
Average daily rate £375 £350 £348
Average daily rate % change year-on-year
+7.14% +0.71%
90% offered a daily rate of more than £225 £250 £245
10% offered a daily rate of more than £489 £500 £500
UK excluding London average daily rate £388 £370 £365
% change year-on-year
+4.72% +1.36%
Number of hourly rates quoted 95 74 114
Average hourly rate £25.00 £26.50 £32.25
Average hourly rate % change year-on-year
-5.66% -17.82%
90% offered a hourly rate of more than £12.00 £12.45 £13.50
10% offered a hourly rate of more than £37.50 £45.00 £36.00
UK excluding London average hourly rate £25.00 £27.00 £30.00
% change year-on-year
-7.40% -10.00%

Incident Management
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of IT contractor jobs citing Incident Management across the West Midlands region as a proportion of the total demand within the Processes & Methodologies category.

Incident Management Jobs Demand Trend in the West Midlands

Incident Management
Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Incident Management across the West Midlands region.

Incident Management Daily Rate Trend in the West Midlands

Incident Management
Daily Rate Histogram in the West Midlands

This chart provides a histogram of daily rates quoted in contract IT jobs citing Incident Management across the West Midlands region over the 3 months to 24 December 2014.

Incident Management Daily Rate Histogram in the West Midlands

Incident Management
Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Incident Management across the West Midlands region.

Incident Management Hourly Rate Trend in the West Midlands

Incident Management
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Incident Management within the West Midlands region over the 3 months to 24 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +6 19 £288 +219.44% 2
Warwickshire -7 4 £190 -36.66%
Coventry -8 1 - -
Solihull - - - -
Shropshire - - - -
Staffordshire - - - -
Incident Management
England

Incident Management
Top 30 Related IT Skills in the West Midlands

For the 6 months to 24 December 2014, IT contractor jobs across the West Midlands region citing Incident Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Incident Management.

1 34 (53.13%) ITIL
2 23 (35.94%) Windows
3 16 (25.00%) Active Directory
4 13 (20.31%) Migration
4 13 (20.31%) Windows 7
5 12 (18.75%) Problem Management
5 12 (18.75%) Windows Server 2008
6 11 (17.19%) Windows Server 2003
7 10 (15.63%) Microsoft
7 10 (15.63%) Security Cleared
8 9 (14.06%) VMware Infrastructure
8 9 (14.06%) vSphere
8 9 (14.06%) Finance
8 9 (14.06%) VMware
8 9 (14.06%) Service Management
9 8 (12.50%) Banking
9 8 (12.50%) Citrix
9 8 (12.50%) MS Office
9 8 (12.50%) XenApp
9 8 (12.50%) XenDesktop
9 8 (12.50%) NetScaler
9 8 (12.50%) SC Cleared
10 7 (10.94%) Windows XP
10 7 (10.94%) MS Exchange
10 7 (10.94%) SLA
10 7 (10.94%) Remedy
10 7 (10.94%) ITSM
11 6 (9.38%) Service Delivery
11 6 (9.38%) Change Management
12 5 (7.81%) Project Management

Incident Management
Top Related IT Skills in the West Midlands by Category

For the 6 months to 24 December 2014, IT contractor jobs across the West Midlands region citing Incident Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Incident Management. Up to 20 skills are shown per category.

Application Platforms
1 7 (10.94%) MS Exchange
2 5 (7.81%) Exchange Server 2003
3 3 (4.69%) BizTalk Server
4 2 (3.13%) WebSphere
4 2 (3.13%) Exchange Server 2010
5 1 (1.56%) IBM HTTP Server
5 1 (1.56%) IBM Notes
Applications
1 8 (12.50%) MS Office
2 1 (1.56%) MS Excel
Business Applications
1 5 (7.81%) Remedy ITSM
Cloud Services
1 2 (3.13%) Office 365
Communications & Networking
1 8 (12.50%) NetScaler
2 3 (4.69%) TCP/IP
3 2 (3.13%) LAN
3 2 (3.13%) WAN
3 2 (3.13%) DNS
4 1 (1.56%) Intranet
4 1 (1.56%) Internet
4 1 (1.56%) 3G
4 1 (1.56%) MPLS
4 1 (1.56%) OSPF
4 1 (1.56%) BGP
4 1 (1.56%) DSLAM
4 1 (1.56%) DSL
4 1 (1.56%) EIGRP
4 1 (1.56%) LLU
4 1 (1.56%) xDSL
4 1 (1.56%) 4G
4 1 (1.56%) Ethernet
4 1 (1.56%) HTTP
4 1 (1.56%) RIP
Database & Business Intelligence
1 1 (1.56%) Data Warehouse
Development Applications
1 2 (3.13%) Visual Studio
1 2 (3.13%) Team Foundation Server
General
1 9 (14.06%) Finance
2 8 (12.50%) Banking
3 2 (3.13%) Local Government
3 2 (3.13%) French Language
4 1 (1.56%) German Language
4 1 (1.56%) Spanish Language
4 1 (1.56%) Legal
4 1 (1.56%) Front Office
4 1 (1.56%) Back Office
4 1 (1.56%) Telecoms
4 1 (1.56%) Investment Banking
Job Titles
1 22 (34.38%) Analyst
2 12 (18.75%) Service Analyst
2 12 (18.75%) Service Desk Analyst
3 8 (12.50%) Support Analyst
4 7 (10.94%) Desktop Support
5 6 (9.38%) Support Specialist
5 6 (9.38%) Incident Manager
6 5 (7.81%) Desktop Analyst
6 5 (7.81%) Service Manager
6 5 (7.81%) Desktop Engineer
6 5 (7.81%) Desktop Support Analyst
7 4 (6.25%) Services Delivery Manager
7 4 (6.25%) Developer
7 4 (6.25%) Incident Analyst
7 4 (6.25%) Delivery Manager
8 3 (4.69%) Support Engineer
8 3 (4.69%) Team Leader
9 2 (3.13%) Desktop Support Engineer
9 2 (3.13%) Help Desk Team Lead
9 2 (3.13%) 2nd Line Support
Libraries, Frameworks & Software Standards
1 2 (3.13%) .NET
1 2 (3.13%) ASP.NET
1 2 (3.13%) WebSphere MQ
1 2 (3.13%) WebSphere Message Broker
1 2 (3.13%) jQuery
1 2 (3.13%) ASP.NET MVC
2 1 (1.56%) Software Packaging
Miscellaneous
1 3 (4.69%) Blackberry
2 1 (1.56%) Management Information System
2 1 (1.56%) Statistics
2 1 (1.56%) iPhone
2 1 (1.56%) DataPower
2 1 (1.56%) Enterprise Storage
2 1 (1.56%) User Experience
2 1 (1.56%) Analytical Skills
2 1 (1.56%) Client/Server
Operating Systems
1 23 (35.94%) Windows
2 13 (20.31%) Windows 7
3 12 (18.75%) Windows Server 2008
4 11 (17.19%) Windows Server 2003
5 7 (10.94%) Windows XP
6 4 (6.25%) UNIX
7 2 (3.13%) Windows Server 2012
8 1 (1.56%) Linux
8 1 (1.56%) Windows 8
Processes & Methodologies
1 34 (53.13%) ITIL
2 13 (20.31%) Migration
3 12 (18.75%) Problem Management
4 9 (14.06%) Service Management
5 7 (10.94%) ITSM
6 6 (9.38%) Service Delivery
6 6 (9.38%) Change Management
7 5 (7.81%) Project Management
8 4 (6.25%) Release Management
8 4 (6.25%) Root Cause Analysis
9 3 (4.69%) Stakeholder Management
9 3 (4.69%) Business Continuity
9 3 (4.69%) Agile Software Development
9 3 (4.69%) Continuous Improvement
10 2 (3.13%) ITIL V3
10 2 (3.13%) Scrum
10 2 (3.13%) MVC
10 2 (3.13%) Risk Management
10 2 (3.13%) Performance Monitoring
10 2 (3.13%) Line Management
Programming Languages
1 2 (3.13%) C#
1 2 (3.13%) JavaScript
1 2 (3.13%) Shell Script
2 1 (1.56%) PowerShell
2 1 (1.56%) SQL
2 1 (1.56%) Java
Qualifications
1 10 (15.63%) Security Cleared
2 8 (12.50%) SC Cleared
3 4 (6.25%) ITIL Certification
4 3 (4.69%) Microsoft Certification
4 3 (4.69%) MCSE
4 3 (4.69%) Degree
5 2 (3.13%) BC Cleared
6 1 (1.56%) CCNP
6 1 (1.56%) CCIP
6 1 (1.56%) CCNA
6 1 (1.56%) ISEB
6 1 (1.56%) Cisco Certification
6 1 (1.56%) MCP
6 1 (1.56%) ISEB Practitioner
Quality Assurance & Compliance
1 7 (10.94%) SLA
2 4 (6.25%) QA
3 1 (1.56%) ISO 9001
System Software
1 16 (25.00%) Active Directory
2 9 (14.06%) VMware Infrastructure
2 9 (14.06%) vSphere
3 8 (12.50%) XenApp
3 8 (12.50%) XenDesktop
Vendors
1 10 (15.63%) Microsoft
2 9 (14.06%) VMware
3 8 (12.50%) Citrix
4 7 (10.94%) Remedy
5 3 (4.69%) Cisco
6 2 (3.13%) Sun
7 1 (1.56%) BMC
7 1 (1.56%) Lotus
7 1 (1.56%) IBM
7 1 (1.56%) Oracle
7 1 (1.56%) Sybase
7 1 (1.56%) BT
7 1 (1.56%) Cramer
7 1 (1.56%) Capita
7 1 (1.56%) ServiceNow