The table below looks at the statistics for the Service Desk Manager role in IT jobs advertised for the City of London region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Manager in their job title over the 3 months to 31 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
31 Jul 2015
Same period 2014 Same period 2013
Service Desk Manager
Rank 286 318 319
Rank change year-on-year
+32 +1
Permanent jobs requiring a Service Desk Manager 22 16 10
As % of all permanent IT jobs located in the City of London 0.21% 0.13% 0.083%
As % of the Job Titles category 0.23% 0.14% 0.090%
Number of salaries quoted 21 16 9
Average salary £42,500 £50,000 £45,000
Average salary % change year-on-year
-15.00% +11.11%
90% offered a salary of more than £35,000 £44,750 £34,100
10% offered a salary of more than £67,500 £59,500 £50,500
UK excluding London average salary £37,500 £37,500 £36,500
% change year-on-year
- +2.73%
Service Desk Manager
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
City of London
Permanent IT job ads with a match in the
Job Titles category
9666 11451 11171
As % of all permanent IT jobs located in the City of London 92.76% 92.49% 93.26%
Number of salaries quoted 8308 9575 9809
Average salary £55,000 £52,500 £54,000
Average salary % change year-on-year
+4.76% -2.77%
90% offered a salary of more than £32,500 £32,500 £32,500
10% offered a salary of more than £80,000 £77,500 £77,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Manager
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Manager in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

Service Desk Manager Jobs Demand Trend in the City of London

Service Desk Manager
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Manager across the City of London region.

Service Desk Manager Salary Trend in the City of London

Service Desk Manager
Salary Histogram in the City of London

This chart provides a salary histogram for IT jobs citing Service Desk Manager across the City of London region over the 3 months to 31 July 2015.

Service Desk Manager Salary Histogram in the City of London

Service Desk Manager
Top 30 Related IT Skills in the City of London

For the 6 months to 31 July 2015, IT jobs across the City of London region that cited Service Desk Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Manager in their job title.

1 34 (79.07%) ITIL
2 18 (41.86%) Microsoft
3 15 (34.88%) Service Desk Management
4 14 (32.56%) Windows
4 14 (32.56%) SLA
4 14 (32.56%) Incident Management
5 12 (27.91%) Retail
6 10 (23.26%) Problem Management
6 10 (23.26%) MS Office
6 10 (23.26%) ITIL Certification
6 10 (23.26%) Service Management
7 9 (20.93%) Line Management
8 7 (16.28%) Coaching
8 7 (16.28%) Service Delivery
8 7 (16.28%) MS Excel
8 7 (16.28%) Windows 7
8 7 (16.28%) Law
8 7 (16.28%) Legal
9 6 (13.95%) Continuous Improvement
10 5 (11.63%) MCTS
10 5 (11.63%) Performance Management
10 5 (11.63%) MCP
10 5 (11.63%) Cisco
10 5 (11.63%) CCNA
10 5 (11.63%) ITSM
10 5 (11.63%) Management Information System
10 5 (11.63%) Workflow
10 5 (11.63%) Finance
10 5 (11.63%) Cisco Certification
10 5 (11.63%) Microsoft Certification

Service Desk Manager
Top Related IT Skills in the City of London by Category

For the 6 months to 31 July 2015, IT jobs across the City of London region that cited Service Desk Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Manager in their job title. Up to 20 skills are shown per category.

Application Platforms
1 1 (2.33%) MS Exchange
1 1 (2.33%) Exchange Server 2010
Applications
1 10 (23.26%) MS Office
2 7 (16.28%) MS Excel
Communications & Networking
1 1 (2.33%) VoIP
1 1 (2.33%) TCP/IP
General
1 12 (27.91%) Retail
2 7 (16.28%) Law
2 7 (16.28%) Legal
3 5 (11.63%) Finance
4 4 (9.30%) Banking
Miscellaneous
1 5 (11.63%) Management Information System
2 4 (9.30%) EPoS
2 4 (9.30%) Mathematics
2 4 (9.30%) Blackberry
2 4 (9.30%) Analytical Skills
3 1 (2.33%) Fat Client
3 1 (2.33%) iPhone
3 1 (2.33%) iPad
3 1 (2.33%) Thin Client
3 1 (2.33%) Handset
Operating Systems
1 14 (32.56%) Windows
2 7 (16.28%) Windows 7
3 3 (6.98%) Mac OS
4 2 (4.65%) Linux
5 1 (2.33%) Windows Server 2003
5 1 (2.33%) Windows Server 2008
Processes & Methodologies
1 34 (79.07%) ITIL
2 15 (34.88%) Service Desk Management
3 14 (32.56%) Incident Management
4 10 (23.26%) Problem Management
4 10 (23.26%) Service Management
5 9 (20.93%) Line Management
6 7 (16.28%) Coaching
6 7 (16.28%) Service Delivery
7 6 (13.95%) Continuous Improvement
8 5 (11.63%) Performance Management
8 5 (11.63%) ITSM
8 5 (11.63%) Workflow
9 3 (6.98%) Document Management
9 3 (6.98%) Change Management
9 3 (6.98%) Operations Management
9 3 (6.98%) Mentoring
10 2 (4.65%) People Management
10 2 (4.65%) Open Source
10 2 (4.65%) Asset Management
11 1 (2.33%) Time Management
Programming Languages
1 4 (9.30%) C
Qualifications
1 10 (23.26%) ITIL Certification
2 5 (11.63%) MCTS
2 5 (11.63%) MCP
2 5 (11.63%) CCNA
2 5 (11.63%) Cisco Certification
2 5 (11.63%) Microsoft Certification
2 5 (11.63%) A+ Certification
3 3 (6.98%) Degree
Quality Assurance & Compliance
1 14 (32.56%) SLA
System Software
1 4 (9.30%) Active Directory
2 1 (2.33%) Terminal Services
2 1 (2.33%) VMware ESX
2 1 (2.33%) VMware Infrastructure
Vendors
1 18 (41.86%) Microsoft
2 5 (11.63%) Cisco
3 4 (9.30%) Remedy
4 3 (6.98%) Interwoven
5 2 (4.65%) VMware
6 1 (2.33%) Citrix
City, London
Robert Half
Salary: £40000 - £50000 per annum + 6% Pension, Life, Health, 25 Days
Posted: 4 days ago
City, London
Global Technology Solutions Ltd
Salary: £30000 - £40000 per annum + Performance Bonus
Posted: 6 days ago