The table below looks at the statistics for the Service Desk Manager role in IT jobs advertised for the City of London region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Manager in their job title over the 3 months to 15 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
15 Sep 2014
Same period 2013 Same period 2012
Service Desk Manager
Rank 296 310 329
Rank change year-on-year
+14 +19
Permanent jobs requiring a Service Desk Manager 16 17 13
As % of all permanent IT jobs located in the City of London 0.14% 0.14% 0.10%
As % of the Job Titles category 0.15% 0.15% 0.11%
Number of salaries quoted 16 16 13
Average salary £50,000 £50,000 £42,500
Average salary % change year-on-year
- +17.64%
UK excluding London average salary £37,500 £37,500 £37,000
% change year-on-year
- +1.35%
Service Desk Manager
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
City of London
Permanent IT job ads with a match in the
Job Titles category
10693 11039 12092
As % of all permanent IT jobs located in the City of London 92.73% 93.17% 93.92%
Number of salaries quoted 9010 9695 11083
Average salary £52,500 £55,000 £52,500
Average salary % change year-on-year
-4.54% +4.76%
90% offered a salary of more than £32,500 £32,500 £32,500
10% offered a salary of more than £75,000 £77,500 £80,000
UK excluding London average salary £40,000 £39,500 £38,500
% change year-on-year
+1.26% +2.59%

Service Desk Manager
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Manager in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

Service Desk Manager Jobs Demand Trend in the City of London

Service Desk Manager
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Manager across the City of London region.

Service Desk Manager Salary Trend in the City of London

Service Desk Manager
Salary Histogram in the City of London

This chart provides a salary histogram for IT jobs citing Service Desk Manager across the City of London region over the 3 months to 15 September 2014.

Service Desk Manager Salary Histogram in the City of London

Service Desk Manager
Top 30 Related IT Skills in the City of London

For the 6 months to 15 September 2014, IT jobs across the City of London region that cited Service Desk Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Manager in their job title.

1 27 (77.14%) ITIL
2 15 (42.86%) Service Management
3 12 (34.29%) SLA
4 10 (28.57%) Service Delivery
5 9 (25.71%) Project Management
6 8 (22.86%) Incident Management
6 8 (22.86%) Windows 7
6 8 (22.86%) Finance
6 8 (22.86%) Windows
7 7 (20.00%) Continuous Improvement
8 6 (17.14%) ServiceNow
8 6 (17.14%) Problem Management
8 6 (17.14%) Active Directory
8 6 (17.14%) Change Management
9 5 (14.29%) Microsoft Certification
9 5 (14.29%) ITIL Certification
9 5 (14.29%) MCSE
9 5 (14.29%) LAN
9 5 (14.29%) WAN
9 5 (14.29%) VPN
9 5 (14.29%) MCITP
10 4 (11.43%) Mentoring
10 4 (11.43%) Blackberry Enterprise Server
10 4 (11.43%) Law
10 4 (11.43%) Legal
10 4 (11.43%) Retail
11 3 (8.57%) ITSM
11 3 (8.57%) Banking
12 2 (5.71%) Supplier Management
12 2 (5.71%) Degree

Service Desk Manager
Top Related IT Skills in the City of London by Category

For the 6 months to 15 September 2014, IT jobs across the City of London region that cited Service Desk Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Manager in their job title. Up to 20 skills are shown per category.

Application Platforms
1 4 (11.43%) Blackberry Enterprise Server
Applications
1 2 (5.71%) MS Office
1 2 (5.71%) MS Excel
Communications & Networking
1 5 (14.29%) LAN
1 5 (14.29%) WAN
1 5 (14.29%) VPN
General
1 8 (22.86%) Finance
2 4 (11.43%) Law
2 4 (11.43%) Legal
2 4 (11.43%) Retail
3 3 (8.57%) Banking
4 2 (5.71%) Telecoms
Miscellaneous
1 2 (5.71%) Blackberry
2 1 (2.86%) iPhone
Operating Systems
1 8 (22.86%) Windows
1 8 (22.86%) Windows 7
2 1 (2.86%) Windows 8
2 1 (2.86%) Android
Processes & Methodologies
1 27 (77.14%) ITIL
2 15 (42.86%) Service Management
3 10 (28.57%) Service Delivery
4 9 (25.71%) Project Management
5 8 (22.86%) Incident Management
6 7 (20.00%) Continuous Improvement
7 6 (17.14%) Problem Management
7 6 (17.14%) Change Management
8 4 (11.43%) Mentoring
9 3 (8.57%) ITSM
10 2 (5.71%) Disaster Recovery
10 2 (5.71%) Performance Management
10 2 (5.71%) Service Desk Management
10 2 (5.71%) Supplier Management
10 2 (5.71%) ITIL V3
11 1 (2.86%) Line Management
11 1 (2.86%) Stakeholder Engagement
11 1 (2.86%) Operations Management
11 1 (2.86%) Workflow
11 1 (2.86%) Document Management
Qualifications
1 5 (14.29%) Microsoft Certification
1 5 (14.29%) ITIL Certification
1 5 (14.29%) MCITP
1 5 (14.29%) MCSE
2 2 (5.71%) Degree
2 2 (5.71%) Security Cleared
3 1 (2.86%) MCSA
Quality Assurance & Compliance
1 12 (34.29%) SLA
System Software
1 6 (17.14%) Active Directory
Vendors
1 6 (17.14%) ServiceNow
2 2 (5.71%) Microsoft
3 1 (2.86%) Citrix
3 1 (2.86%) Interwoven
3 1 (2.86%) LANDesk
3 1 (2.86%) SAP
3 1 (2.86%) Cisco