The table below looks at the statistics for the Service Desk Manager role in IT jobs advertised for the City of London region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Manager in their job title over the 3 months to 27 February 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Feb 2015
Same period 2014 Same period 2013
Service Desk Manager
Rank 299 302 301
Rank change year-on-year
+3 -1
Permanent jobs requiring a Service Desk Manager 12 11 11
As % of all permanent IT jobs located in the City of London 0.12% 0.11% 0.10%
As % of the Job Titles category 0.12% 0.11% 0.11%
Number of salaries quoted 11 11 11
Average salary £37,500 £57,500 £42,500
Average salary % change year-on-year
-34.78% +35.29%
UK excluding London average salary £40,000 £40,000 £40,000
Service Desk Manager
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
City of London
Permanent IT job ads with a match in the
Job Titles category
9709 9642 10177
As % of all permanent IT jobs located in the City of London 93.32% 92.83% 93.68%
Number of salaries quoted 8327 8159 9135
Average salary £55,000 £55,000 £52,500
Average salary % change year-on-year
- +4.76%
90% offered a salary of more than £33,500 £32,500 £34,000
10% offered a salary of more than £77,500 £75,000 £80,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Manager
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Manager in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

Service Desk Manager Jobs Demand Trend in the City of London

Service Desk Manager
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Manager across the City of London region.

Service Desk Manager Salary Trend in the City of London

Service Desk Manager
Salary Histogram in the City of London

This chart provides a salary histogram for IT jobs citing Service Desk Manager across the City of London region over the 3 months to 27 February 2015.

Service Desk Manager Salary Histogram in the City of London

Service Desk Manager
Top 30 Related IT Skills in the City of London

For the 6 months to 27 February 2015, IT jobs across the City of London region that cited Service Desk Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Manager in their job title.

1 16 (72.73%) ITIL
2 13 (59.09%) Windows
3 10 (45.45%) Law
3 10 (45.45%) Windows 7
4 9 (40.91%) Legal
5 7 (31.82%) Service Delivery
5 7 (31.82%) Change Management
5 7 (31.82%) MS Excel
5 7 (31.82%) ITIL Certification
5 7 (31.82%) Incident Management
6 6 (27.27%) Active Directory
7 5 (22.73%) MS Office
7 5 (22.73%) Microsoft
7 5 (22.73%) Operations Management
7 5 (22.73%) Degree
7 5 (22.73%) WorkSite
7 5 (22.73%) Mentoring
7 5 (22.73%) Coaching
7 5 (22.73%) User Experience
7 5 (22.73%) Analytical Skills
8 4 (18.18%) Finance
8 4 (18.18%) Blackberry
9 3 (13.64%) Line Management
9 3 (13.64%) Service Desk Management
9 3 (13.64%) Document Management
10 2 (9.09%) MCITP
10 2 (9.09%) Speakerbus
10 2 (9.09%) Statistics
10 2 (9.09%) QA
10 2 (9.09%) Exchange Server 2010

Service Desk Manager
Top Related IT Skills in the City of London by Category

For the 6 months to 27 February 2015, IT jobs across the City of London region that cited Service Desk Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Manager in their job title. Up to 20 skills are shown per category.

Application Platforms
1 5 (22.73%) WorkSite
2 2 (9.09%) Exchange Server 2010
2 2 (9.09%) MS Exchange
2 2 (9.09%) Blackberry Enterprise Server
Applications
1 7 (31.82%) MS Excel
2 5 (22.73%) MS Office
Communications & Networking
1 2 (9.09%) LAN
1 2 (9.09%) Structured Cabling
General
1 10 (45.45%) Law
2 9 (40.91%) Legal
3 4 (18.18%) Finance
4 2 (9.09%) Front Office
4 2 (9.09%) Back Office
5 1 (4.55%) Banking
5 1 (4.55%) Retail
5 1 (4.55%) Investment Banking
Miscellaneous
1 5 (22.73%) User Experience
1 5 (22.73%) Analytical Skills
2 4 (18.18%) Blackberry
3 2 (9.09%) Statistics
4 1 (4.55%) Computer Science
4 1 (4.55%) PDA
4 1 (4.55%) Derivative
Operating Systems
1 13 (59.09%) Windows
2 10 (45.45%) Windows 7
3 2 (9.09%) Windows Server 2008
Processes & Methodologies
1 16 (72.73%) ITIL
2 7 (31.82%) Service Delivery
2 7 (31.82%) Change Management
2 7 (31.82%) Incident Management
3 5 (22.73%) Operations Management
3 5 (22.73%) Mentoring
3 5 (22.73%) Coaching
4 3 (13.64%) Line Management
4 3 (13.64%) Document Management
4 3 (13.64%) Service Desk Management
5 2 (9.09%) Release Management
5 2 (9.09%) Stakeholder Management
5 2 (9.09%) Project Management
5 2 (9.09%) Service Management
5 2 (9.09%) Performance Management
6 1 (4.55%) Configuration Management
6 1 (4.55%) ITSM
6 1 (4.55%) Practice Management
6 1 (4.55%) Problem Management
6 1 (4.55%) Investment Management
Qualifications
1 7 (31.82%) ITIL Certification
2 5 (22.73%) Degree
3 2 (9.09%) MCITP
3 2 (9.09%) MCSE
3 2 (9.09%) Microsoft Certification
Quality Assurance & Compliance
1 2 (9.09%) QA
2 1 (4.55%) SLA
System Software
1 6 (27.27%) Active Directory
2 2 (9.09%) Hyper-V
Vendors
1 5 (22.73%) Microsoft
2 2 (9.09%) HP
2 2 (9.09%) Interwoven
2 2 (9.09%) Avaya
2 2 (9.09%) SAP
2 2 (9.09%) Speakerbus
3 1 (4.55%) VMware