The table below looks at the statistics for the Service Desk Manager role in IT jobs advertised for the City of London region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Manager in their job title over the 3 months to 19 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Dec 2014
Same period 2013 Same period 2012
Service Desk Manager
Rank 291 330 317
Rank change year-on-year
+39 -13
Permanent jobs requiring a Service Desk Manager 15 7 8
As % of all permanent IT jobs located in the City of London 0.14% 0.059% 0.068%
As % of the Job Titles category 0.15% 0.063% 0.072%
Number of salaries quoted 13 7 8
Average salary £42,500 £42,500 £65,000
Average salary % change year-on-year
- -34.61%
90% offered a salary of more than £33,500 £36,000 £49,050
10% offered a salary of more than £65,800 £56,000 £69,750
UK excluding London average salary £37,500 £42,500 £37,750
% change year-on-year
-11.76% +12.58%
Service Desk Manager
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
City of London
Permanent IT job ads with a match in the
Job Titles category
10205 11027 11046
As % of all permanent IT jobs located in the City of London 93.59% 93.06% 94.30%
Number of salaries quoted 8935 9469 10030
Average salary £55,000 £55,000 £52,500
Average salary % change year-on-year
- +4.76%
90% offered a salary of more than £32,500 £32,500 £32,500
10% offered a salary of more than £77,500 £75,000 £80,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Manager
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Manager in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

Service Desk Manager Jobs Demand Trend in the City of London

Service Desk Manager
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Manager across the City of London region.

Service Desk Manager Salary Trend in the City of London

Service Desk Manager
Salary Histogram in the City of London

This chart provides a salary histogram for IT jobs citing Service Desk Manager across the City of London region over the 3 months to 19 December 2014.

Service Desk Manager Salary Histogram in the City of London

Service Desk Manager
Top 30 Related IT Skills in the City of London

For the 6 months to 19 December 2014, IT jobs across the City of London region that cited Service Desk Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Manager in their job title.

1 19 (63.33%) ITIL
2 9 (30.00%) Service Delivery
3 8 (26.67%) Windows
4 7 (23.33%) Change Management
4 7 (23.33%) Service Management
4 7 (23.33%) SLA
4 7 (23.33%) Degree
5 6 (20.00%) Law
6 5 (16.67%) Finance
6 5 (16.67%) ITIL Certification
6 5 (16.67%) Microsoft
6 5 (16.67%) Windows 7
6 5 (16.67%) Continuous Improvement
7 4 (13.33%) Incident Management
7 4 (13.33%) MS Excel
7 4 (13.33%) Project Management
7 4 (13.33%) ITSM
7 4 (13.33%) Active Directory
8 3 (10.00%) Legal
8 3 (10.00%) SAP
8 3 (10.00%) Line Management
8 3 (10.00%) Mentoring
9 2 (6.67%) Coaching
9 2 (6.67%) Windows Server 2008
9 2 (6.67%) LAN
9 2 (6.67%) Structured Cabling
9 2 (6.67%) MCSE
9 2 (6.67%) Microsoft Certification
9 2 (6.67%) Operations Management
9 2 (6.67%) Problem Management

Service Desk Manager
Top Related IT Skills in the City of London by Category

For the 6 months to 19 December 2014, IT jobs across the City of London region that cited Service Desk Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Manager in their job title. Up to 20 skills are shown per category.

Application Platforms
1 2 (6.67%) MS Exchange
1 2 (6.67%) Blackberry Enterprise Server
1 2 (6.67%) WorkSite
1 2 (6.67%) Exchange Server 2010
Applications
1 4 (13.33%) MS Excel
2 2 (6.67%) MS Office
Communications & Networking
1 2 (6.67%) LAN
1 2 (6.67%) Structured Cabling
General
1 6 (20.00%) Law
2 5 (16.67%) Finance
3 3 (10.00%) Legal
4 2 (6.67%) Front Office
4 2 (6.67%) Back Office
4 2 (6.67%) Telecoms
5 1 (3.33%) Banking
5 1 (3.33%) Retail
5 1 (3.33%) Investment Banking
Miscellaneous
1 2 (6.67%) Blackberry
1 2 (6.67%) Statistics
1 2 (6.67%) User Experience
1 2 (6.67%) Analytical Skills
2 1 (3.33%) Computer Science
2 1 (3.33%) PDA
2 1 (3.33%) Derivative
Operating Systems
1 8 (26.67%) Windows
2 5 (16.67%) Windows 7
3 2 (6.67%) Windows Server 2008
Processes & Methodologies
1 19 (63.33%) ITIL
2 9 (30.00%) Service Delivery
3 7 (23.33%) Change Management
3 7 (23.33%) Service Management
4 5 (16.67%) Continuous Improvement
5 4 (13.33%) Incident Management
5 4 (13.33%) Project Management
5 4 (13.33%) ITSM
6 3 (10.00%) Line Management
6 3 (10.00%) Mentoring
7 2 (6.67%) Coaching
7 2 (6.67%) Supplier Management
7 2 (6.67%) Disaster Recovery
7 2 (6.67%) Operations Management
7 2 (6.67%) Problem Management
7 2 (6.67%) Release Management
7 2 (6.67%) Stakeholder Management
8 1 (3.33%) Document Management
8 1 (3.33%) Service Desk Management
8 1 (3.33%) Performance Analysis
Qualifications
1 7 (23.33%) Degree
2 5 (16.67%) ITIL Certification
3 2 (6.67%) MCITP
3 2 (6.67%) MCSE
3 2 (6.67%) Microsoft Certification
4 1 (3.33%) Security Cleared
Quality Assurance & Compliance
1 7 (23.33%) SLA
2 2 (6.67%) QA
System Software
1 4 (13.33%) Active Directory
2 2 (6.67%) Hyper-V
Vendors
1 5 (16.67%) Microsoft
2 3 (10.00%) SAP
3 2 (6.67%) Speakerbus
3 2 (6.67%) HP
3 2 (6.67%) Avaya
4 1 (3.33%) VMware
4 1 (3.33%) Citrix