The table below looks at the statistics for the Service Desk Manager role in IT jobs advertised for the City of London region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Manager in their job title over the 3 months to 28 August 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Aug 2015
Same period 2014 Same period 2013
Service Desk Manager
Rank 282 312 308
Rank change year-on-year
+30 -4
Permanent jobs requiring a Service Desk Manager 21 16 16
As % of all permanent IT jobs located in the City of London 0.22% 0.14% 0.14%
As % of the Job Titles category 0.23% 0.15% 0.15%
Number of salaries quoted 20 16 15
Average salary £39,375 £50,000 £50,000
Average salary % change year-on-year
-21.25% -
90% offered a salary of more than £35,000 £43,500 £38,700
10% offered a salary of more than £46,000 £70,000 £55,000
UK excluding London average salary £39,000 £37,500 £37,500
% change year-on-year
+4.00% -
Service Desk Manager
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
City of London
Permanent IT job ads with a match in the
Job Titles category
8988 10867 11023
As % of all permanent IT jobs located in the City of London 92.91% 92.63% 93.22%
Number of salaries quoted 7763 9145 9766
Average salary £55,000 £52,500 £55,000
Average salary % change year-on-year
+4.76% -4.54%
90% offered a salary of more than £32,500 £32,500 £32,500
10% offered a salary of more than £80,000 £80,000 £75,000
UK excluding London average salary £40,000 £40,000 £39,000
% change year-on-year
- +2.56%

Service Desk Manager
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Manager in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

Service Desk Manager Jobs Demand Trend in the City of London

Service Desk Manager
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Manager across the City of London region.

Service Desk Manager Salary Trend in the City of London

Service Desk Manager
Salary Histogram in the City of London

This chart provides a salary histogram for IT jobs citing Service Desk Manager across the City of London region over the 3 months to 28 August 2015.

Service Desk Manager Salary Histogram in the City of London

Service Desk Manager
Top 30 Related IT Skills in the City of London

For the 6 months to 28 August 2015, IT jobs across the City of London region that cited Service Desk Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Manager in their job title.

1 34 (73.91%) ITIL
2 22 (47.83%) Microsoft
3 18 (39.13%) SLA
3 18 (39.13%) Incident Management
4 16 (34.78%) Service Desk Management
5 15 (32.61%) Service Management
6 13 (28.26%) Windows
7 12 (26.09%) ITIL Certification
8 11 (23.91%) Problem Management
8 11 (23.91%) Retail
9 9 (19.57%) Management Information System
10 8 (17.39%) Workflow
10 8 (17.39%) ITSM
10 8 (17.39%) MCTS
10 8 (17.39%) Cisco Certification
10 8 (17.39%) Microsoft Certification
10 8 (17.39%) A+ Certification
10 8 (17.39%) Cisco
10 8 (17.39%) CCNA
10 8 (17.39%) MCP
10 8 (17.39%) Line Management
11 7 (15.22%) MS Office
12 6 (13.04%) Service Delivery
12 6 (13.04%) Finance
12 6 (13.04%) Continuous Improvement
13 5 (10.87%) Windows 7
13 5 (10.87%) Banking
14 4 (8.70%) Mathematics
14 4 (8.70%) Performance Management
14 4 (8.70%) Law

Service Desk Manager
Top Related IT Skills in the City of London by Category

For the 6 months to 28 August 2015, IT jobs across the City of London region that cited Service Desk Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Manager in their job title. Up to 20 skills are shown per category.

Application Platforms
1 1 (2.17%) MS Exchange
1 1 (2.17%) Exchange Server 2010
Applications
1 7 (15.22%) MS Office
2 4 (8.70%) MS Excel
Communications & Networking
1 1 (2.17%) LAN
1 1 (2.17%) VoIP
1 1 (2.17%) WAN
1 1 (2.17%) TCP/IP
General
1 11 (23.91%) Retail
2 6 (13.04%) Finance
3 5 (10.87%) Banking
4 4 (8.70%) Law
4 4 (8.70%) Legal
5 1 (2.17%) Private Banking
Miscellaneous
1 9 (19.57%) Management Information System
2 4 (8.70%) EPoS
2 4 (8.70%) Mathematics
2 4 (8.70%) Analytical Skills
3 2 (4.35%) Blackberry
4 1 (2.17%) Data Centre
4 1 (2.17%) Fat Client
4 1 (2.17%) iPhone
4 1 (2.17%) iPad
4 1 (2.17%) Thin Client
4 1 (2.17%) Handset
Operating Systems
1 13 (28.26%) Windows
2 5 (10.87%) Windows 7
3 3 (6.52%) Mac OS
4 2 (4.35%) Linux
5 1 (2.17%) Windows Server 2003
5 1 (2.17%) Windows Server 2008
Processes & Methodologies
1 34 (73.91%) ITIL
2 18 (39.13%) Incident Management
3 16 (34.78%) Service Desk Management
4 15 (32.61%) Service Management
5 11 (23.91%) Problem Management
6 8 (17.39%) ITSM
6 8 (17.39%) Workflow
6 8 (17.39%) Line Management
7 6 (13.04%) Continuous Improvement
7 6 (13.04%) Service Delivery
8 4 (8.70%) Change Management
8 4 (8.70%) Performance Management
8 4 (8.70%) Coaching
8 4 (8.70%) People Management
9 3 (6.52%) Operations Management
9 3 (6.52%) Asset Management
10 2 (4.35%) Open Source
10 2 (4.35%) Project Management
11 1 (2.17%) Mentoring
11 1 (2.17%) Business Continuity Planning
Programming Languages
1 4 (8.70%) C
2 1 (2.17%) SQL
Qualifications
1 12 (26.09%) ITIL Certification
2 8 (17.39%) MCTS
2 8 (17.39%) MCP
2 8 (17.39%) CCNA
2 8 (17.39%) Cisco Certification
2 8 (17.39%) Microsoft Certification
2 8 (17.39%) A+ Certification
3 3 (6.52%) Degree
Quality Assurance & Compliance
1 18 (39.13%) SLA
System Software
1 2 (4.35%) Active Directory
2 1 (2.17%) Terminal Services
2 1 (2.17%) VMware ESX
2 1 (2.17%) VMware Infrastructure
Vendors
1 22 (47.83%) Microsoft
2 8 (17.39%) Cisco
3 4 (8.70%) Remedy
4 2 (4.35%) VMware
5 1 (2.17%) Fidessa
5 1 (2.17%) Citrix
5 1 (2.17%) Interwoven
5 1 (2.17%) Reuters
5 1 (2.17%) Bloomberg
City of London
Interquest - IQ Public Sector
Salary: £36000 - £39000 per annum + Benefits
Posted: 24 days ago