The table below looks at the statistics for the Service Desk Manager role in IT jobs advertised for the City of London region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Manager in their job title over the 3 months to 22 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 Aug 2014
Same period 2013 Same period 2012
Service Desk Manager
Rank 310 306 325
Rank change year-on-year
-4 +19
Permanent jobs requiring a Service Desk Manager 16 14 10
As % of all permanent IT jobs located in the City of London 0.13% 0.12% 0.078%
As % of the Job Titles category 0.14% 0.12% 0.083%
Number of salaries quoted 16 13 10
Average salary £50,000 £50,000 £42,500
Average salary % change year-on-year
- +17.64%
90% offered a salary of more than £43,500 £36,600 £41,700
10% offered a salary of more than £70,000 £55,000 £55,100
UK excluding London average salary £37,500 £37,500 £36,500
% change year-on-year
- +2.73%
Service Desk Manager
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
City of London
Permanent IT job ads with a match in the
Job Titles category
11133 11313 12081
As % of all permanent IT jobs located in the City of London 92.44% 93.35% 93.96%
Number of salaries quoted 9339 10017 11056
Average salary £52,500 £55,000 £54,000
Average salary % change year-on-year
-4.54% +1.85%
90% offered a salary of more than £32,500 £32,500 £32,500
10% offered a salary of more than £75,000 £77,500 £80,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

Service Desk Manager
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Manager in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

Service Desk Manager Jobs Demand Trend in the City of London

Service Desk Manager
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Manager across the City of London region.

Service Desk Manager Salary Trend in the City of London

Service Desk Manager
Salary Histogram in the City of London

This chart provides a salary histogram for IT jobs citing Service Desk Manager across the City of London region over the 3 months to 22 August 2014.

Service Desk Manager Salary Histogram in the City of London

Service Desk Manager
Top 30 Related IT Skills in the City of London

For the 6 months to 22 August 2014, IT jobs across the City of London region that cited Service Desk Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Manager in their job title.

1 28 (77.78%) ITIL
2 15 (41.67%) Service Management
3 12 (33.33%) SLA
4 10 (27.78%) Service Delivery
5 9 (25.00%) Project Management
5 9 (25.00%) Incident Management
6 8 (22.22%) Windows 7
6 8 (22.22%) Finance
6 8 (22.22%) Windows
7 7 (19.44%) Change Management
7 7 (19.44%) Continuous Improvement
7 7 (19.44%) Problem Management
8 6 (16.67%) ServiceNow
8 6 (16.67%) Active Directory
9 5 (13.89%) Microsoft Certification
9 5 (13.89%) ITIL Certification
9 5 (13.89%) MCSE
9 5 (13.89%) LAN
9 5 (13.89%) WAN
9 5 (13.89%) VPN
9 5 (13.89%) MCITP
10 4 (11.11%) Blackberry Enterprise Server
10 4 (11.11%) Law
10 4 (11.11%) Legal
10 4 (11.11%) Retail
11 3 (8.33%) ITSM
11 3 (8.33%) Banking
12 2 (5.56%) Supplier Management
12 2 (5.56%) Degree
12 2 (5.56%) Performance Management

Service Desk Manager
Top Related IT Skills in the City of London by Category

For the 6 months to 22 August 2014, IT jobs across the City of London region that cited Service Desk Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Manager in their job title. Up to 20 skills are shown per category.

Application Platforms
1 4 (11.11%) Blackberry Enterprise Server
Applications
1 2 (5.56%) MS Office
1 2 (5.56%) MS Excel
Communications & Networking
1 5 (13.89%) LAN
1 5 (13.89%) WAN
1 5 (13.89%) VPN
General
1 8 (22.22%) Finance
2 4 (11.11%) Law
2 4 (11.11%) Legal
2 4 (11.11%) Retail
3 3 (8.33%) Banking
4 2 (5.56%) Telecoms
Miscellaneous
1 2 (5.56%) Blackberry
2 1 (2.78%) iPhone
Operating Systems
1 8 (22.22%) Windows 7
1 8 (22.22%) Windows
2 1 (2.78%) Windows 8
2 1 (2.78%) Android
Processes & Methodologies
1 28 (77.78%) ITIL
2 15 (41.67%) Service Management
3 10 (27.78%) Service Delivery
4 9 (25.00%) Project Management
4 9 (25.00%) Incident Management
5 7 (19.44%) Change Management
5 7 (19.44%) Continuous Improvement
5 7 (19.44%) Problem Management
6 3 (8.33%) ITSM
7 2 (5.56%) Supplier Management
7 2 (5.56%) Performance Management
7 2 (5.56%) ITIL V3
7 2 (5.56%) Service Desk Management
7 2 (5.56%) Disaster Recovery
8 1 (2.78%) Workflow
8 1 (2.78%) Document Management
8 1 (2.78%) Stakeholder Engagement
8 1 (2.78%) Operations Management
Qualifications
1 5 (13.89%) Microsoft Certification
1 5 (13.89%) ITIL Certification
1 5 (13.89%) MCSE
1 5 (13.89%) MCITP
2 2 (5.56%) Degree
2 2 (5.56%) Security Cleared
3 1 (2.78%) MCSA
Quality Assurance & Compliance
1 12 (33.33%) SLA
System Software
1 6 (16.67%) Active Directory
Vendors
1 6 (16.67%) ServiceNow
2 2 (5.56%) Microsoft
3 1 (2.78%) Cisco
3 1 (2.78%) Interwoven
3 1 (2.78%) Citrix
3 1 (2.78%) SAP
3 1 (2.78%) LANDesk
City of London
NFP Group Ltd
Salary: £70000 - £85000 per annum
Posted: 8 days ago
City of London
NFP Group Ltd
Salary: £60000 - £80000 per annum
Posted: 16 days ago