The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the East Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 28 August 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Aug 2015
Same period 2014 Same period 2013
First Line Support
Rank 142 167 144
Rank change year-on-year
+25 -23
Permanent jobs requiring a 1st Line Support 40 13 16
As % of all permanent IT jobs located in the East Midlands 1.05% 0.35% 0.50%
As % of the Job Titles category 1.09% 0.37% 0.53%
Number of salaries quoted 33 11 14
Average salary £20,000 £19,000 £18,750
Average salary % change year-on-year
+5.26% +1.33%
90% offered a salary of more than £16,500 £16,000 £17,000
10% offered a salary of more than £21,500 £22,500 £22,500
UK excluding London average salary £20,500 £20,000 £19,500
% change year-on-year
+2.50% +2.56%
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the East Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
East Midlands
Permanent IT job ads with a match in the
Job Titles category
3674 3559 3035
As % of all permanent IT jobs located in the East Midlands 96.38% 96.48% 95.38%
Number of salaries quoted 3007 2937 2549
Average salary £37,500 £37,500 £36,000
Average salary % change year-on-year
- +4.16%
90% offered a salary of more than £23,500 £23,000 £25,000
10% offered a salary of more than £55,000 £52,500 £52,454
UK excluding London average salary £40,000 £40,000 £39,000
% change year-on-year
- +2.56%

1st Line Support
Jobs Demand Trend in the East Midlands

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the East Midlands region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in the East Midlands

1st Line Support
Salary Trend in the East Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the East Midlands region.

1st Line Support Salary Trend in the East Midlands

1st Line Support
Salary Histogram in the East Midlands

This chart provides a salary histogram for IT jobs citing 1st Line Support across the East Midlands region over the 3 months to 28 August 2015.

1st Line Support Salary Histogram in the East Midlands

1st Line Support
Job Locations in the East Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the East Midlands region over the 3 months to 28 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Northamptonshire - 21 £19,000 - 2
Nottinghamshire -8 8 £20,000 -11.11%
Derbyshire -11 6 £18,250 +7.35% 2
Leicestershire +8 5 £24,600 +29.47% 1
1st Line Support
England

1st Line Support
Top 30 Related IT Skills in the East Midlands

For the 6 months to 28 August 2015, IT jobs across the East Midlands region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 42 (66.67%) Windows
2 37 (58.73%) Microsoft
3 28 (44.44%) MS Office
4 26 (41.27%) Active Directory
5 19 (30.16%) Windows XP
6 18 (28.57%) ITIL
7 16 (25.40%) MS Excel
8 14 (22.22%) MS Exchange
8 14 (22.22%) Windows 7
9 13 (20.63%) Exchange Server 2010
9 13 (20.63%) SLA
10 11 (17.46%) Microsoft Certification
11 8 (12.70%) UNIX
11 8 (12.70%) Windows Server 2008
12 7 (11.11%) MCSA
12 7 (11.11%) MCP
12 7 (11.11%) ITIL Certification
12 7 (11.11%) SCCM
12 7 (11.11%) Service Delivery
13 6 (9.52%) Tivoli
13 6 (9.52%) SAP
13 6 (9.52%) C
13 6 (9.52%) AIX
13 6 (9.52%) Office 365
13 6 (9.52%) Windows 8
13 6 (9.52%) Exchange Server 2013
13 6 (9.52%) Data Centre
13 6 (9.52%) Data Centre Operations
14 5 (7.94%) Analytical Skills
14 5 (7.94%) SQL

1st Line Support
Top Related IT Skills in the East Midlands by Category

For the 6 months to 28 August 2015, IT jobs across the East Midlands region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 14 (22.22%) MS Exchange
2 13 (20.63%) Exchange Server 2010
3 6 (9.52%) Exchange Server 2013
4 3 (4.76%) IIS
5 2 (3.17%) SharePoint
Applications
1 28 (44.44%) MS Office
2 16 (25.40%) MS Excel
3 3 (4.76%) Spreadsheet
4 2 (3.17%) MS PowerPoint
Cloud Services
1 6 (9.52%) Office 365
2 2 (3.17%) Microsoft Azure
Communications & Networking
1 5 (7.94%) Firewall
2 4 (6.35%) LAN
2 4 (6.35%) WAN
2 4 (6.35%) Internet
3 3 (4.76%) TCP/IP
4 2 (3.17%) Wireless
5 1 (1.59%) IP Telephony
Database & Business Intelligence
1 5 (7.94%) SQL Server
General
1 1 (1.59%) Finance
1 1 (1.59%) Games
1 1 (1.59%) Banking
1 1 (1.59%) Welsh Language
Libraries, Frameworks & Software Standards
1 3 (4.76%) Web Services
Miscellaneous
1 6 (9.52%) Data Centre
2 5 (7.94%) Analytical Skills
3 3 (4.76%) Management Information System
4 2 (3.17%) CCTV
4 2 (3.17%) Mathematics
4 2 (3.17%) EPoS
5 1 (1.59%) Computer Science
Operating Systems
1 42 (66.67%) Windows
2 19 (30.16%) Windows XP
3 14 (22.22%) Windows 7
4 8 (12.70%) UNIX
4 8 (12.70%) Windows Server 2008
5 6 (9.52%) Windows 8
5 6 (9.52%) AIX
6 3 (4.76%) Windows Server 2003
6 3 (4.76%) Windows Server 2012
Processes & Methodologies
1 18 (28.57%) ITIL
2 7 (11.11%) Service Delivery
3 6 (9.52%) Data Centre Operations
4 3 (4.76%) Service Management
4 3 (4.76%) ITSM
4 3 (4.76%) Business Continuity
5 2 (3.17%) Software Testing
5 2 (3.17%) User Acceptance Testing
5 2 (3.17%) Workflow
5 2 (3.17%) Project Management
6 1 (1.59%) Change Control
Programming Languages
1 6 (9.52%) C
2 5 (7.94%) SQL
Qualifications
1 11 (17.46%) Microsoft Certification
2 7 (11.11%) MCP
2 7 (11.11%) MCSA
2 7 (11.11%) ITIL Certification
3 3 (4.76%) SC Cleared
3 3 (4.76%) Security Cleared
3 3 (4.76%) ITIL Foundation Certificate
3 3 (4.76%) A+ Certification
4 2 (3.17%) Degree
Quality Assurance & Compliance
1 13 (20.63%) SLA
System Software
1 26 (41.27%) Active Directory
2 3 (4.76%) XenApp
Systems Management
1 7 (11.11%) SCCM
2 6 (9.52%) Tivoli
3 2 (3.17%) AirWatch
Vendors
1 37 (58.73%) Microsoft
2 6 (9.52%) SAP
3 5 (7.94%) Citrix
4 3 (4.76%) Remedy
5 2 (3.17%) Bomgar
5 2 (3.17%) Salesforce.com
5 2 (3.17%) Cisco
6 1 (1.59%) VMware
6 1 (1.59%) Google
Hinckley, Leicestershire
HAYS INFORMATION TECHNOLOGY
Salary: £17000.00 - £19000.00 per annum
Posted: 3 days ago
Brackley, Northamptonshire
EasyWebRecruitment.com
Salary: to £18,500
Posted: 5 days ago
Chesterfield
Searchability
Salary: £15000 - £20000 per annum
Posted: 5 days ago
Chesterfield
Hays IT - Uk Posting account
Salary: Competitive
Posted: 15 days ago