The statistics below represent IT jobs advertised across the East Midlands region that had 1st Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 8 December 2016 with a comparison to same period over 2 years.

3 months to
8 Dec 2016
Same period 2015 Same period 2014
First Line Support
Rank 165 163 144
Rank change year-on-year
-2 -19
Permanent jobs requiring a 1st Line Support 12 18 35
As % of all permanent IT jobs located in the East Midlands 0.38% 0.51% 0.96%
As % of the Job Titles category 0.39% 0.53% 0.99%
Number of salaries quoted 12 16 32
Median salary £20,500 £21,250 £19,000
Median salary % change year-on-year
-3.52% +11.84%
90% offered a salary of more than £17,325 £18,250 £16,500
10% offered a salary of more than £22,800 £24,000 £20,500
UK excluding London median salary £21,000 £21,000 £19,750
% change year-on-year
- +6.32%
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the East Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
East Midlands
Permanent IT job ads with a match in the
Job Titles category
3113 3416 3518
As % of all permanent IT jobs located in the East Midlands 97.37% 97.49% 96.60%
Number of salaries quoted 2482 2699 2981
Median salary £40,000 £37,500 £37,500
Median salary % change year-on-year
+6.66% -
90% offered a salary of more than £24,500 £22,500 £22,000
10% offered a salary of more than £57,500 £55,000 £52,500
UK excluding London median salary £41,500 £41,000 £40,000
% change year-on-year
+1.21% +2.50%

1st Line Support
Jobs Demand Trend in the East Midlands

The demand trend of job ads across the East Midlands region that featured 1st Line Support in the job title.

1st Line Support Jobs Demand Trend in the East Midlands

1st Line Support
Salary Trend in the East Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the East Midlands region.

1st Line Support Salary Trend in the East Midlands

1st Line Support
Salary Histogram in the East Midlands

This chart provides a salary histogram for IT jobs citing 1st Line Support across the East Midlands region over the 3 months to 8 December 2016.

1st Line Support Salary Histogram in the East Midlands

1st Line Support
Job Locations in the East Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the East Midlands region over the 3 months to 8 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Derbyshire +24 9 £20,000 +21.21%
Northamptonshire -5 2 £28,000 +27.27%
Lincolnshire -12 1 £16,000 -17.94%
1st Line Support
England

1st Line Support Skill Set
Top 30 Related IT Skills in the East Midlands

For the 6 months to 8 December 2016, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the East Midlands region featuring 1st Line Support in the job title.

1 31 (75.61%) Active Directory
2 29 (70.73%) Windows
3 20 (48.78%) MS Office
4 18 (43.90%) Microsoft
5 12 (29.27%) SLA
5 12 (29.27%) ITIL
5 12 (29.27%) Windows 7
6 10 (24.39%) Windows Server
6 10 (24.39%) MS Excel
7 9 (21.95%) Bomgar
8 6 (14.63%) Finance
8 6 (14.63%) LAN
8 6 (14.63%) Virtual Team
9 5 (12.20%) WAN
10 4 (9.76%) Telecoms
10 4 (9.76%) Incident Management
10 4 (9.76%) Lotus
10 4 (9.76%) IBM Notes
10 4 (9.76%) Windows 10
11 3 (7.32%) VMware Infrastructure
11 3 (7.32%) SolarWinds
11 3 (7.32%) High Availability
11 3 (7.32%) Data Centre
11 3 (7.32%) Ticket Management
11 3 (7.32%) FortiGate
11 3 (7.32%) Exchange Server 2013
11 3 (7.32%) Virtual Desktop
11 3 (7.32%) MS Exchange
11 3 (7.32%) Cisco
11 3 (7.32%) CCNA

1st Line Support Skill Set
Top Related IT Skills in the East Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (9.76%) IBM Notes
2 3 (7.32%) Exchange Server 2013
2 3 (7.32%) MS Exchange
3 2 (4.88%) Exchange Server 2010
4 1 (2.44%) SharePoint
Applications
1 20 (48.78%) MS Office
2 10 (24.39%) MS Excel
Communications & Networking
1 6 (14.63%) LAN
2 5 (12.20%) WAN
3 3 (7.32%) Firewall
4 2 (4.88%) Remote Desktop
5 1 (2.44%) ISDN
5 1 (2.44%) PBX
5 1 (2.44%) PSTN
5 1 (2.44%) VoIP
5 1 (2.44%) Wireless
General
1 6 (14.63%) Finance
2 4 (9.76%) Telecoms
3 2 (4.88%) Automotive
Libraries, Frameworks & Software Standards
1 2 (4.88%) OLE
Miscellaneous
1 6 (14.63%) Virtual Team
2 3 (7.32%) Data Centre
3 1 (2.44%) Analytical Skills
3 1 (2.44%) Management Information System
Operating Systems
1 29 (70.73%) Windows
2 12 (29.27%) Windows 7
3 10 (24.39%) Windows Server
4 4 (9.76%) Windows 10
5 2 (4.88%) Windows 8
5 2 (4.88%) Windows Server 2008
5 2 (4.88%) Windows Server 2012
6 1 (2.44%) Windows Vista
Processes & Methodologies
1 12 (29.27%) ITIL
2 4 (9.76%) Incident Management
3 3 (7.32%) High Availability
3 3 (7.32%) Ticket Management
3 3 (7.32%) Workflow
4 2 (4.88%) Continuous Improvement
5 1 (2.44%) Line Management
5 1 (2.44%) Service Management
Qualifications
1 3 (7.32%) CCNA
1 3 (7.32%) Cisco Certification
1 3 (7.32%) MCITP
1 3 (7.32%) Microsoft Certification
2 2 (4.88%) ITIL Certification
2 2 (4.88%) SC Cleared
2 2 (4.88%) Security Cleared
3 1 (2.44%) DV Cleared
Quality Assurance & Compliance
1 12 (29.27%) SLA
System Software
1 31 (75.61%) Active Directory
2 3 (7.32%) Virtual Desktop
2 3 (7.32%) VMware Infrastructure
Systems Management
1 3 (7.32%) FortiGate
1 3 (7.32%) SCCM
Vendors
1 18 (43.90%) Microsoft
2 9 (21.95%) Bomgar
3 4 (9.76%) Lotus
4 3 (7.32%) Cisco
4 3 (7.32%) Remedy
4 3 (7.32%) SolarWinds
4 3 (7.32%) VMware
5 1 (2.44%) Avaya
5 1 (2.44%) Ericsson
5 1 (2.44%) Mitel
5 1 (2.44%) NEC
5 1 (2.44%) Nortel
5 1 (2.44%) Panasonic
5 1 (2.44%) Samsung
5 1 (2.44%) Siemens
5 1 (2.44%) Toshiba