The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the East Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 30 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Sep 2014
Same period 2013 Same period 2012
First Line Support
Rank 169 151 169
Rank change year-on-year
-18 +18
Permanent jobs requiring a 1st Line Support 12 22 4
As % of all permanent IT jobs located in the East Midlands 0.33% 0.67% 0.12%
As % of the Job Titles category 0.34% 0.70% 0.13%
Number of salaries quoted 11 16 4
Average salary £19,000 £20,000 £20,250
Average salary % change year-on-year
-5.00% -1.23%
90% offered a salary of more than £17,000 £17,000 £16,900
10% offered a salary of more than £20,500 £22,500 £25,350
UK excluding London average salary £20,000 £19,500 £19,000
% change year-on-year
+2.56% +2.63%
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the East Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
East Midlands
Permanent IT job ads with a match in the
Job Titles category
3557 3128 3178
As % of all permanent IT jobs located in the East Midlands 96.40% 95.39% 96.19%
Number of salaries quoted 2980 2675 2761
Average salary £37,500 £36,500 £37,300
Average salary % change year-on-year
+2.73% -2.14%
90% offered a salary of more than £22,500 £24,500 £23,000
10% offered a salary of more than £52,500 £55,000 £51,106
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

1st Line Support
Jobs Demand Trend in the East Midlands

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the East Midlands region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in the East Midlands

1st Line Support
Salary Trend in the East Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the East Midlands region.

1st Line Support Salary Trend in the East Midlands

1st Line Support
Job Locations in the East Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the East Midlands region over the 3 months to 30 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Northamptonshire -31 7 £19,000 -5.00%
Leicestershire +7 3 £19,000 - 2
Nottinghamshire +4 1 £15,000 -25.00%
Derbyshire -14 1 - - 1
1st Line Support
England

1st Line Support
Top 30 Related IT Skills in the East Midlands

For the 6 months to 30 September 2014, IT jobs across the East Midlands region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 20 (64.52%) Microsoft
2 12 (38.71%) Active Directory
2 12 (38.71%) ITIL
2 12 (38.71%) MS Excel
3 11 (35.48%) MS Office
4 8 (25.81%) Windows
5 7 (22.58%) Service Management
6 6 (19.35%) MS Exchange
6 6 (19.35%) TCP/IP
6 6 (19.35%) SLA
6 6 (19.35%) Internet
6 6 (19.35%) C
7 5 (16.13%) SC Cleared
7 5 (16.13%) Security Cleared
7 5 (16.13%) ITIL Foundation Certificate
7 5 (16.13%) Analytical Skills
8 4 (12.90%) Dynamics NAV
8 4 (12.90%) ITSM
8 4 (12.90%) Management Information System
8 4 (12.90%) Microsoft Certification
9 3 (9.68%) MCSE
9 3 (9.68%) SQL Server
9 3 (9.68%) MCP
9 3 (9.68%) Retail
10 2 (6.45%) Incident Management
10 2 (6.45%) Oracle
10 2 (6.45%) CSS
10 2 (6.45%) SQL
11 1 (3.23%) T-SQL
11 1 (3.23%) MySQL

1st Line Support
Top Related IT Skills in the East Midlands by Category

For the 6 months to 30 September 2014, IT jobs across the East Midlands region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 6 (19.35%) MS Exchange
Applications
1 12 (38.71%) MS Excel
2 11 (35.48%) MS Office
3 1 (3.23%) Spreadsheet
Business Applications
1 4 (12.90%) Dynamics NAV
2 1 (3.23%) Dynamics CRM
Communications & Networking
1 6 (19.35%) TCP/IP
1 6 (19.35%) Internet
Database & Business Intelligence
1 3 (9.68%) SQL Server
2 1 (3.23%) MS Access
2 1 (3.23%) Oracle Database
2 1 (3.23%) MySQL
Development Applications
1 1 (3.23%) Hudson
General
1 3 (9.68%) Retail
2 1 (3.23%) Finance
Libraries, Frameworks & Software Standards
1 2 (6.45%) CSS
Miscellaneous
1 5 (16.13%) Analytical Skills
2 4 (12.90%) Management Information System
3 1 (3.23%) Mathematics
3 1 (3.23%) Computer Science
3 1 (3.23%) Blackberry
Operating Systems
1 8 (25.81%) Windows
2 1 (3.23%) Windows XP
2 1 (3.23%) Windows Server 2003
2 1 (3.23%) Windows 7
Processes & Methodologies
1 12 (38.71%) ITIL
2 7 (22.58%) Service Management
3 4 (12.90%) ITSM
4 2 (6.45%) Incident Management
5 1 (3.23%) Mentoring
5 1 (3.23%) Business Continuity
5 1 (3.23%) CRM
5 1 (3.23%) ERP
Programming Languages
1 6 (19.35%) C
2 2 (6.45%) SQL
3 1 (3.23%) T-SQL
Qualifications
1 5 (16.13%) SC Cleared
1 5 (16.13%) Security Cleared
1 5 (16.13%) ITIL Foundation Certificate
2 4 (12.90%) Microsoft Certification
3 3 (9.68%) MCP
3 3 (9.68%) MCSE
4 1 (3.23%) HND
4 1 (3.23%) Degree
Quality Assurance & Compliance
1 6 (19.35%) SLA
System Software
1 12 (38.71%) Active Directory
Vendors
1 20 (64.52%) Microsoft
2 2 (6.45%) Oracle
3 1 (3.23%) Pegasus
3 1 (3.23%) Sage
3 1 (3.23%) Remedy
Hinckley, Leicestershire
Big Red Recruitment
Salary: £19000 per annum
Posted: 19 hours ago
East Midlands
Venn Group - UK
Salary: 18-21 Per Annum
Posted: 20 days ago