The table below looks at the statistics for Service Delivery skills in IT jobs advertised for the East Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Service Delivery over the 3 months to 10 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
10 Feb 2016
Same period 2015 Same period 2014
Services Delivery
Rank 67 55 71
Rank change year-on-year
-12 +16
Permanent jobs citing Service Delivery 107 130 143
As % of all permanent IT jobs located in the East Midlands 3.38% 4.09% 3.97%
As % of the Processes & Methodologies category 3.90% 4.82% 4.52%
Number of salaries quoted 57 69 86
Average salary £37,500 £40,000 £38,750
Average salary % change year-on-year
-6.25% +3.22%
90% offered a salary of more than £22,200 £21,000 £29,500
10% offered a salary of more than £60,000 £56,200 £62,500
UK excluding London average salary £45,000 £45,000 £41,500
% change year-on-year
- +8.43%
Service Delivery
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the East Midlands region.

Processes & Methodologies Category
East Midlands
Permanent IT job ads with a match in the
Processes & Methodologies category
2741 2696 3164
As % of all permanent IT jobs located in the East Midlands 86.58% 84.83% 87.94%
Number of salaries quoted 2089 2217 2559
Average salary £42,500 £40,000 £40,000
Average salary % change year-on-year
+6.25% -
90% offered a salary of more than £27,500 £28,000 £27,500
10% offered a salary of more than £60,000 £57,500 £57,500
UK excluding London average salary £45,000 £42,500 £42,500
% change year-on-year
+5.88% -

Service Delivery
Jobs Demand Trend in the East Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Service Delivery across the East Midlands region as a proportion of the total demand within the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in the East Midlands

Service Delivery
Salary Trend in the East Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery across the East Midlands region.

Service Delivery Salary Trend in the East Midlands

Service Delivery
Salary Histogram in the East Midlands

This chart provides a salary histogram for IT jobs citing Service Delivery across the East Midlands region over the 3 months to 10 February 2016.

Service Delivery Salary Histogram in the East Midlands

Service Delivery
Job Locations in the East Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Delivery within the East Midlands region over the 3 months to 10 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Nottinghamshire +14 37 £35,000 +4.47% 3
Leicestershire -5 35 £42,500 +25.00% 2
Northamptonshire -12 23 £32,500 -27.77% 3
Derbyshire -11 12 £48,750 +132.14%
Lincolnshire - 6 £50,000 - 1
Service Delivery
England

Service Delivery
Top 30 Related IT Skills in the East Midlands

For the 6 months to 10 February 2016, IT jobs across the East Midlands region citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery.

1 80 (38.46%) ITIL
2 58 (27.88%) Analytical Skills
3 53 (25.48%) Microsoft
4 47 (22.60%) Finance
5 45 (21.63%) Windows
5 45 (21.63%) Continuous Improvement
6 43 (20.67%) SLA
7 42 (20.19%) MS Excel
8 37 (17.79%) Service Management
9 34 (16.35%) MS Office
9 34 (16.35%) Active Directory
10 27 (12.98%) Legal
11 22 (10.58%) Agile Software Development
12 21 (10.10%) Incident Management
12 21 (10.10%) Project Management
13 20 (9.62%) Management Information System
13 20 (9.62%) Problem Management
14 19 (9.13%) MOS
14 19 (9.13%) Law
15 18 (8.65%) Change Management
16 17 (8.17%) Crystal Reports
16 17 (8.17%) Time Management
16 17 (8.17%) Windows 7
17 16 (7.69%) Root Cause Analysis
17 16 (7.69%) Service Desk Management
17 16 (7.69%) Cisco
17 16 (7.69%) ISO 9001
18 15 (7.21%) Degree
19 14 (6.73%) Windows XP
19 14 (6.73%) SQL Server

Service Delivery
Top Related IT Skills in the East Midlands by Category

For the 6 months to 10 February 2016, IT jobs across the East Midlands region citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

Application Platforms
1 12 (5.77%) MS Exchange
2 11 (5.29%) Exchange Server 2010
3 10 (4.81%) Exchange Server 2003
4 3 (1.44%) Exchange Server 2013
5 2 (0.96%) IBM Notes
5 2 (0.96%) SharePoint
6 1 (0.48%) WebLogic
Applications
1 42 (20.19%) MS Excel
2 34 (16.35%) MS Office
3 7 (3.37%) MS PowerPoint
4 4 (1.92%) Spreadsheet
5 1 (0.48%) MS Project
Business Applications
1 2 (0.96%) Dynamics CRM
2 1 (0.48%) BASE24
2 1 (0.48%) MetaTrader
2 1 (0.48%) Oracle Applications
2 1 (0.48%) Oracle EBS
Cloud Services
1 2 (0.96%) Microsoft Azure
1 2 (0.96%) Office 365
2 1 (0.48%) SaaS
2 1 (0.48%) SuccessFactors
2 1 (0.48%) Taleo
Communications & Networking
1 13 (6.25%) DHCP
1 13 (6.25%) DNS
2 11 (5.29%) Firewall
2 11 (5.29%) VPN
3 8 (3.85%) Internet
3 8 (3.85%) WAN
4 7 (3.37%) LAN
4 7 (3.37%) VoIP
5 6 (2.88%) Wireless
6 5 (2.40%) VLAN
6 5 (2.40%) Wi-Fi
7 3 (1.44%) Cisco Wireless
7 3 (1.44%) Network Security
7 3 (1.44%) SAN
8 2 (0.96%) Intrusion Detection
8 2 (0.96%) MPLS
8 2 (0.96%) SMS
9 1 (0.48%) BGP
9 1 (0.48%) OSPF
9 1 (0.48%) TCP/IP
Database & Business Intelligence
1 17 (8.17%) Crystal Reports
2 14 (6.73%) SQL Server
3 7 (3.37%) SQL Server 2008
4 5 (2.40%) SQL Server Reporting Services
5 4 (1.92%) SQL Server 2012
6 3 (1.44%) Data Warehouse
6 3 (1.44%) SQL Server Integration Services
7 2 (0.96%) Data Mining
7 2 (0.96%) Enterprise Data Warehouse
7 2 (0.96%) Oracle Reports
8 1 (0.48%) Amazon RDS
8 1 (0.48%) BusinessObjects
8 1 (0.48%) BusinessObjects XI
8 1 (0.48%) Oracle Database
8 1 (0.48%) Oracle Database 11g
8 1 (0.48%) SAP BI
8 1 (0.48%) SQL Server 2005
8 1 (0.48%) SQL Server Analysis Services
Development Applications
1 4 (1.92%) Visual Studio
2 1 (0.48%) Team Foundation Server
General
1 47 (22.60%) Finance
2 27 (12.98%) Legal
3 19 (9.13%) Law
4 12 (5.77%) Retail
5 8 (3.85%) Back Office
6 7 (3.37%) Telecoms
7 4 (1.92%) Billing
7 4 (1.92%) Local Government
7 4 (1.92%) Marketing
8 3 (1.44%) Publishing
8 3 (1.44%) Welsh Language
9 2 (0.96%) Banking
10 1 (0.48%) Retail Banking
Job Titles
1 75 (36.06%) Analyst
2 35 (16.83%) Service Manager
3 22 (10.58%) Team Leader
4 21 (10.10%) Service Analyst
5 16 (7.69%) Service Desk Team Leader
6 15 (7.21%) Services Delivery Manager
7 14 (6.73%) Support Analyst
8 12 (5.77%) Active Directory Analyst
8 12 (5.77%) Agile Test Analyst
8 12 (5.77%) Configuration Analyst
8 12 (5.77%) Test Analyst
9 11 (5.29%) Delivery Manager
9 11 (5.29%) Service Desk Analyst
10 10 (4.81%) IT Manager
11 9 (4.33%) Network Engineer
11 9 (4.33%) Service Design Manager
11 9 (4.33%) Service Transition Manager
11 9 (4.33%) Transition Manager
12 8 (3.85%) Technical Support
13 7 (3.37%) Developer
Libraries, Frameworks & Software Standards
1 7 (3.37%) .NET
2 2 (0.96%) .NET Framework
2 2 (0.96%) Ajax
2 2 (0.96%) ASP.NET
2 2 (0.96%) CSS
2 2 (0.96%) Entity Framework
2 2 (0.96%) HTML
2 2 (0.96%) jQuery
2 2 (0.96%) JSON
2 2 (0.96%) LINQ
2 2 (0.96%) WCF
3 1 (0.48%) REST
3 1 (0.48%) RESTful
3 1 (0.48%) SAP XI
3 1 (0.48%) SOAP
3 1 (0.48%) Web Services
3 1 (0.48%) WebCenter
Miscellaneous
1 58 (27.88%) Analytical Skills
2 20 (9.62%) Management Information System
3 10 (4.81%) Blackberry
4 7 (3.37%) Data Centre
5 6 (2.88%) Handset
6 5 (2.40%) Video Conferencing
7 3 (1.44%) BYOD
7 3 (1.44%) EPoS
7 3 (1.44%) Replication
7 3 (1.44%) Statistics
8 2 (0.96%) Data Integration
8 2 (0.96%) Driving Licence
8 2 (0.96%) FMCG
8 2 (0.96%) Security Operations Centre
9 1 (0.48%) Credit Risk
9 1 (0.48%) Data Protection Act
9 1 (0.48%) HP Storage
9 1 (0.48%) iPad
9 1 (0.48%) Mathematics
9 1 (0.48%) User Experience
Operating Systems
1 45 (21.63%) Windows
2 17 (8.17%) Windows 7
3 14 (6.73%) Windows XP
4 11 (5.29%) Windows 8
5 10 (4.81%) Apple iOS
6 9 (4.33%) Windows Server
7 5 (2.40%) Windows Server 2012
8 3 (1.44%) Windows Server 2008
9 2 (0.96%) Linux
9 2 (0.96%) Unix
9 2 (0.96%) Windows 2000
9 2 (0.96%) Windows NT
10 1 (0.48%) AIX
10 1 (0.48%) Red Hat Enterprise Linux
10 1 (0.48%) Windows Server 2003
Processes & Methodologies
1 80 (38.46%) ITIL
2 45 (21.63%) Continuous Improvement
3 37 (17.79%) Service Management
4 22 (10.58%) Agile Software Development
5 21 (10.10%) Incident Management
5 21 (10.10%) Project Management
6 20 (9.62%) Problem Management
7 18 (8.65%) Change Management
8 17 (8.17%) Time Management
9 16 (7.69%) Root Cause Analysis
9 16 (7.69%) Service Desk Management
10 14 (6.73%) Change Control
11 12 (5.77%) ITSM
11 12 (5.77%) User Acceptance Testing
12 11 (5.29%) PRINCE2
13 10 (4.81%) Line Management
13 10 (4.81%) Migration
13 10 (4.81%) Stakeholder Management
14 8 (3.85%) Performance Management
15 7 (3.37%) High Availability
Programming Languages
1 8 (3.85%) SQL
2 7 (3.37%) C
3 6 (2.88%) Java
4 2 (0.96%) C#
4 2 (0.96%) JavaScript
4 2 (0.96%) VB
4 2 (0.96%) VB6
5 1 (0.48%) PowerShell
Qualifications
1 19 (9.13%) MOS
2 15 (7.21%) Degree
3 13 (6.25%) HND
3 13 (6.25%) MCP
4 9 (4.33%) CCNA
4 9 (4.33%) Cisco Certification
5 7 (3.37%) ITIL Certification
6 6 (2.88%) ITIL Foundation Certificate
7 5 (2.40%) SC Cleared
7 5 (2.40%) Security Cleared
8 4 (1.92%) CIPD
8 4 (1.92%) Six Sigma Yellow Belt
9 3 (1.44%) CCNP
9 3 (1.44%) ISEB
10 2 (0.96%) PRINCE2 Certification
11 1 (0.48%) A+ Certification
11 1 (0.48%) ISTQB
Quality Assurance & Compliance
1 43 (20.67%) SLA
2 16 (7.69%) ISO 9001
3 8 (3.85%) QA
4 4 (1.92%) ISO/IEC 27001
5 3 (1.44%) Data Quality
System Software
1 34 (16.35%) Active Directory
2 2 (0.96%) Hyper-V
2 2 (0.96%) Microsoft App-V
3 1 (0.48%) Citrix Presentation Server
3 1 (0.48%) VMware Infrastructure
3 1 (0.48%) XenApp
Systems Management
1 14 (6.73%) SCCM
2 5 (2.40%) Unicenter
3 4 (1.92%) SCOM
4 2 (0.96%) Nessus
4 2 (0.96%) Nmap
4 2 (0.96%) RSA enVision
Vendors
1 53 (25.48%) Microsoft
2 16 (7.69%) Cisco
3 11 (5.29%) Citrix
4 10 (4.81%) Oracle
5 6 (2.88%) Computacenter
6 5 (2.40%) CA
6 5 (2.40%) Mitel
6 5 (2.40%) ServiceNow
7 2 (0.96%) ArcSight
7 2 (0.96%) HP
7 2 (0.96%) Lotus
8 1 (0.48%) Apple
8 1 (0.48%) EMC
8 1 (0.48%) F5
8 1 (0.48%) IBM
8 1 (0.48%) Intel Security
8 1 (0.48%) Red Hat
8 1 (0.48%) SAP
8 1 (0.48%) SumTotal
8 1 (0.48%) VMware
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