The table below looks at the statistics for ITSM skills in IT jobs advertised for the East Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 151 160 151
Rank change year-on-year
+9 -9
Permanent jobs citing ITSM 23 13 18
As % of all permanent IT jobs located in the East Midlands 0.63% 0.40% 0.54%
As % of the Processes & Methodologies category 0.77% 0.52% 0.69%
Number of salaries quoted 23 12 18
Average salary £35,000 £33,000 £33,479
Average salary % change year-on-year
+6.06% -1.43%
90% offered a salary of more than £18,000 £18,650 £32,350
10% offered a salary of more than £40,857 £51,750 £36,000
UK excluding London average salary £40,000 £42,500 £40,000
% change year-on-year
-5.88% +6.25%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the East Midlands region.

Processes & Methodologies Category
East Midlands
Permanent IT job ads with a match in the
Processes & Methodologies category
2987 2487 2600
As % of all permanent IT jobs located in the East Midlands 82.04% 76.97% 78.69%
Number of salaries quoted 2513 2065 2219
Average salary £40,000 £38,500 £40,000
Average salary % change year-on-year
+3.89% -3.75%
90% offered a salary of more than £27,500 £27,500 £27,500
10% offered a salary of more than £57,500 £60,000 £57,500
UK excluding London average salary £42,500 £41,500 £40,000
% change year-on-year
+2.40% +3.75%

ITSM
Jobs Demand Trend in the East Midlands

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the East Midlands region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the East Midlands

ITSM
Salary Trend in the East Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the East Midlands region.

ITSM Salary Trend in the East Midlands

ITSM
Salary Histogram in the East Midlands

This chart provides a salary histogram for IT jobs citing ITSM across the East Midlands region over the 3 months to 19 September 2014.

ITSM Salary Histogram in the East Midlands

ITSM
Job Locations in the East Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the East Midlands region over the 3 months to 19 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Northamptonshire -18 12 £20,500 -36.43%
Nottinghamshire +9 10 £40,857 -22.17%
Leicestershire +4 1 £40,000 -23.80%
ITSM
England

ITSM
Top 30 Related IT Skills in the East Midlands

For the 6 months to 19 September 2014, IT jobs across the East Midlands region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 50 (90.91%) Service Management
2 41 (74.55%) ITIL
3 22 (40.00%) Degree
4 18 (32.73%) Continuous Improvement
5 15 (27.27%) Service Delivery
5 15 (27.27%) Microsoft
6 14 (25.45%) Project Management
7 12 (21.82%) MS Office
7 12 (21.82%) Management Information System
7 12 (21.82%) Back Office
7 12 (21.82%) ITIL V3
8 11 (20.00%) Remedy ITSM
8 11 (20.00%) Remedy
9 10 (18.18%) Change Management
10 9 (16.36%) ITIL Foundation Certificate
11 8 (14.55%) Process Management
11 8 (14.55%) SLA
11 8 (14.55%) BMC
12 7 (12.73%) SQL
12 7 (12.73%) MS Excel
13 6 (10.91%) PRINCE2
13 6 (10.91%) C
13 6 (10.91%) Agile Software Development
13 6 (10.91%) SC Cleared
13 6 (10.91%) Security Cleared
13 6 (10.91%) Analytical Skills
14 5 (9.09%) Root Cause Analysis
14 5 (9.09%) Cisco
14 5 (9.09%) SQL Server
15 4 (7.27%) Finance

ITSM
Top Related IT Skills in the East Midlands by Category

For the 6 months to 19 September 2014, IT jobs across the East Midlands region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Applications
1 12 (21.82%) MS Office
2 7 (12.73%) MS Excel
Business Applications
1 11 (20.00%) Remedy ITSM
Communications & Networking
1 2 (3.64%) HTTP
Database & Business Intelligence
1 5 (9.09%) SQL Server
2 2 (3.64%) Oracle Database
3 1 (1.82%) SQL Server 2000
Development Applications
1 2 (3.64%) Visual Studio
General
1 12 (21.82%) Back Office
2 4 (7.27%) Finance
3 3 (5.45%) Welsh Language
4 2 (3.64%) Marketing
Job Titles
1 18 (32.73%) Service Manager
2 12 (21.82%) IT Services Manager
3 8 (14.55%) Analyst
4 7 (12.73%) Support Analyst
5 6 (10.91%) Consultant
6 5 (9.09%) Applications Support
6 5 (9.09%) Technical Consultant
7 4 (7.27%) Help Desk Analyst
8 3 (5.45%) 1st Line Support
8 3 (5.45%) Service Analyst
8 3 (5.45%) Technical Manager
8 3 (5.45%) Technical Services Manager
8 3 (5.45%) Customer Analyst
8 3 (5.45%) Deployment Analyst
8 3 (5.45%) 1st Line Support Analyst
9 2 (3.64%) Applications Manager
9 2 (3.64%) Tester
9 2 (3.64%) Software Tester
9 2 (3.64%) Cabling Engineer
9 2 (3.64%) Network Engineer
Libraries, Frameworks & Software Standards
1 1 (1.82%) .NET
Miscellaneous
1 12 (21.82%) Management Information System
2 6 (10.91%) Analytical Skills
3 3 (5.45%) User Experience
4 2 (3.64%) GIS
4 2 (3.64%) Computer Science
Operating Systems
1 3 (5.45%) Windows
Processes & Methodologies
1 50 (90.91%) Service Management
2 41 (74.55%) ITIL
3 18 (32.73%) Continuous Improvement
4 15 (27.27%) Service Delivery
5 14 (25.45%) Project Management
6 12 (21.82%) ITIL V3
7 10 (18.18%) Change Management
8 8 (14.55%) Process Management
9 6 (10.91%) PRINCE2
9 6 (10.91%) Agile Software Development
10 5 (9.09%) Root Cause Analysis
11 4 (7.27%) Release Management
12 3 (5.45%) Business Continuity
12 3 (5.45%) Process Improvement
13 2 (3.64%) Marketing Strategy
13 2 (3.64%) Time Management
13 2 (3.64%) Capacity Planning
13 2 (3.64%) Automated Testing
13 2 (3.64%) Software Testing
14 1 (1.82%) Problem Management
Programming Languages
1 7 (12.73%) SQL
2 6 (10.91%) C
3 1 (1.82%) VBScript
3 1 (1.82%) VB
Qualifications
1 22 (40.00%) Degree
2 9 (16.36%) ITIL Foundation Certificate
3 6 (10.91%) SC Cleared
3 6 (10.91%) Security Cleared
4 2 (3.64%) ISEB
4 2 (3.64%) ISTQB Foundation Certification
4 2 (3.64%) ISTQB
5 1 (1.82%) ITIL Certification
Quality Assurance & Compliance
1 8 (14.55%) SLA
System Software
1 3 (5.45%) Microsoft App-V
Systems Management
1 3 (5.45%) SCCM
Vendors
1 15 (27.27%) Microsoft
2 11 (20.00%) Remedy
3 8 (14.55%) BMC
4 5 (9.09%) Cisco
5 3 (5.45%) IBM
5 3 (5.45%) HP
6 2 (3.64%) Oracle