The table below looks at the statistics for ITSM skills in IT jobs advertised for the East Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 17 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
17 Apr 2015
Same period 2014 Same period 2013
IT Service Management (ITSM)
Rank 144 163 157
Rank change year-on-year
+19 -6
Permanent jobs citing ITSM 30 24 18
As % of all permanent IT jobs located in the East Midlands 0.83% 0.61% 0.57%
As % of the Processes & Methodologies category 1.02% 0.72% 0.70%
Number of salaries quoted 19 22 16
Average salary £34,500 £40,857 £36,000
Average salary % change year-on-year
-15.55% +13.49%
90% offered a salary of more than £20,000 £34,500 £27,756
10% offered a salary of more than £46,358 £70,000 £50,000
UK excluding London average salary £45,000 £50,000 £47,500
% change year-on-year
-10.00% +5.26%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the East Midlands region.

Processes & Methodologies Category
East Midlands
Permanent IT job ads with a match in the
Processes & Methodologies category
2947 3335 2577
As % of all permanent IT jobs located in the East Midlands 81.61% 84.26% 81.40%
Number of salaries quoted 2387 2688 2178
Average salary £42,000 £40,000 £38,500
Average salary % change year-on-year
+5.00% +3.89%
90% offered a salary of more than £27,500 £26,500 £26,000
10% offered a salary of more than £57,500 £55,000 £55,000
UK excluding London average salary £44,000 £42,500 £40,000
% change year-on-year
+3.52% +6.25%

ITSM
Jobs Demand Trend in the East Midlands

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the East Midlands region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the East Midlands

ITSM
Salary Trend in the East Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the East Midlands region.

ITSM Salary Trend in the East Midlands

ITSM
Salary Histogram in the East Midlands

This chart provides a salary histogram for IT jobs citing ITSM across the East Midlands region over the 3 months to 17 April 2015.

ITSM Salary Histogram in the East Midlands

ITSM
Job Locations in the East Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the East Midlands region over the 3 months to 17 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Northamptonshire +5 14 £20,250 -41.30%
Leicestershire +21 11 £45,000 -35.71%
Derbyshire +20 5 - -
ITSM
England

ITSM
Top 30 Related IT Skills in the East Midlands

For the 6 months to 17 April 2015, IT jobs across the East Midlands region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 50 (81.97%) Service Management
2 43 (70.49%) ITIL
3 21 (34.43%) MS Office
4 19 (31.15%) MS Excel
5 18 (29.51%) Microsoft
6 17 (27.87%) Service Delivery
7 16 (26.23%) Management Information System
8 15 (24.59%) Degree
8 15 (24.59%) ITIL V3
8 15 (24.59%) Analytical Skills
9 11 (18.03%) Continuous Improvement
9 11 (18.03%) Finance
9 11 (18.03%) Business Continuity
9 11 (18.03%) SLA
10 10 (16.39%) Back Office
11 9 (14.75%) C
11 9 (14.75%) ITIL Foundation Certificate
11 9 (14.75%) MS PowerPoint
11 9 (14.75%) SC Cleared
11 9 (14.75%) Security Cleared
12 7 (11.48%) Remedy ITSM
12 7 (11.48%) Welsh Language
12 7 (11.48%) Root Cause Analysis
12 7 (11.48%) Remedy
13 6 (9.84%) HP
13 6 (9.84%) People Management
14 5 (8.20%) Incident Management
14 5 (8.20%) ServiceCenter
14 5 (8.20%) Project Management
14 5 (8.20%) CRM

ITSM
Top Related IT Skills in the East Midlands by Category

For the 6 months to 17 April 2015, IT jobs across the East Midlands region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 5 (8.20%) SharePoint
2 1 (1.64%) NetWeaver
Applications
1 21 (34.43%) MS Office
2 19 (31.15%) MS Excel
3 9 (14.75%) MS PowerPoint
4 4 (6.56%) MS Visio
Business Applications
1 7 (11.48%) Remedy ITSM
Communications & Networking
1 1 (1.64%) Intranet
Database & Business Intelligence
1 4 (6.56%) SQL Server
2 2 (3.28%) RDBMS
2 2 (3.28%) Relational Database
Development Applications
1 1 (1.64%) Team Foundation Server
General
1 11 (18.03%) Finance
2 10 (16.39%) Back Office
3 7 (11.48%) Welsh Language
4 3 (4.92%) Retail
5 2 (3.28%) Retail Banking
5 2 (3.28%) Marketing
5 2 (3.28%) Banking
Job Titles
1 24 (39.34%) Analyst
2 17 (27.87%) Service Manager
3 11 (18.03%) Service Analyst
4 9 (14.75%) Help Desk Analyst
5 7 (11.48%) Customer Analyst
6 5 (8.20%) Service Management Analyst
6 5 (8.20%) Transition Manager
6 5 (8.20%) Service Transition Manager
6 5 (8.20%) Service Design Manager
7 4 (6.56%) Head of Testing
7 4 (6.56%) Senior Analyst
7 4 (6.56%) Services Delivery Manager
7 4 (6.56%) Technical Services Manager
7 4 (6.56%) Services Delivery Analyst
7 4 (6.56%) IT Services Manager
7 4 (6.56%) Infrastructure Manager
7 4 (6.56%) Technical Manager
7 4 (6.56%) Delivery Manager
8 3 (4.92%) Support Analyst
8 3 (4.92%) Business Continuity Manager
Libraries, Frameworks & Software Standards
1 2 (3.28%) HTML
1 2 (3.28%) .NET
1 2 (3.28%) ASP.NET
1 2 (3.28%) CSS
1 2 (3.28%) LINQ
2 1 (1.64%) Middleware
Miscellaneous
1 16 (26.23%) Management Information System
2 15 (24.59%) Analytical Skills
3 4 (6.56%) CMDB
Operating Systems
1 4 (6.56%) Windows
2 1 (1.64%) Windows Vista
Processes & Methodologies
1 50 (81.97%) Service Management
2 43 (70.49%) ITIL
3 17 (27.87%) Service Delivery
4 15 (24.59%) ITIL V3
5 11 (18.03%) Continuous Improvement
5 11 (18.03%) Business Continuity
6 7 (11.48%) Root Cause Analysis
7 6 (9.84%) People Management
8 5 (8.20%) Incident Management
8 5 (8.20%) CRM
8 5 (8.20%) E-Commerce
8 5 (8.20%) Project Management
9 4 (6.56%) Quality Management
9 4 (6.56%) Change Management
9 4 (6.56%) Strategic Planning
9 4 (6.56%) Test Strategy
9 4 (6.56%) Problem Management
9 4 (6.56%) Performance Testing
10 2 (3.28%) Release Management
10 2 (3.28%) Marketing Strategy
Programming Languages
1 9 (14.75%) C
2 2 (3.28%) C#
2 2 (3.28%) JavaScript
2 2 (3.28%) SQL
Qualifications
1 15 (24.59%) Degree
2 9 (14.75%) SC Cleared
2 9 (14.75%) Security Cleared
2 9 (14.75%) ITIL Foundation Certificate
3 4 (6.56%) ISEB
3 4 (6.56%) ITIL Certification
4 2 (3.28%) Microsoft Certification
5 1 (1.64%) MCP
Quality Assurance & Compliance
1 11 (18.03%) SLA
System Software
1 4 (6.56%) Terminal Services
Systems Management
1 5 (8.20%) ServiceCenter
Vendors
1 18 (29.51%) Microsoft
2 7 (11.48%) Remedy
3 6 (9.84%) HP
4 2 (3.28%) BMC
5 1 (1.64%) SAP
5 1 (1.64%) Cisco
5 1 (1.64%) IBM