The first table below looks at the demand for Service Management skills in IT jobs advertised for the East Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 20 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the East Midlands region.

Location
3 months to
20 May 2013
Same period 2012 Same period 2011
Service Management
Rank 89 83 120
Rank change year-on-year
-6 +37
Permanent jobs citing Service Management 82 89 51
As % of all permanent IT jobs located in the East Midlands 2.695% 2.615% 1.435%
As % of the Processes & Methodologies category 3.475% 3.618% 1.909%
Number of salaries quoted 63 67 32
Average salary £35,000 £50,000 £40,000
Average salary % change year-on-year
-30.00% +25.00%
90% offered a salary of more than £27,756 £30,000 £30,200
10% offered a salary of more than £48,600 £75,000 £54,700
UK excluding London average salary £42,500 £45,000 £45,000
% change year-on-year
-5.55% -
All Processes & Methodologies
East Midlands
Permanent IT job ads with a match in the
Processes & Methodologies category
2360 2460 2671
As % of all permanent IT jobs located in the East Midlands 77.56% 72.27% 75.15%
Number of salaries quoted 1993 2154 2255
Average salary £38,000 £38,000 £37,500
Average salary % change year-on-year
- +1.33%
90% offered a salary of more than £25,000 £25,000 £26,000
10% offered a salary of more than £52,500 £59,500 £60,000
UK excluding London average salary £40,000 £41,000 £40,000
% change year-on-year
-2.43% +2.50%
Service Management
England

Service Management
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the East Midlands region as a proportion of the total demand within the Processes & Methodologies category.

East Midlands Service Management Jobs Demand Trend

Service Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the East Midlands region.

East Midlands Service Management Salary Trend

Service Management
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Management across the East Midlands region over the 3 months to 20 May 2013.

East Midlands Service Management Salary Histogram

Service Management
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the East Midlands region over the 3 months to 20 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Nottinghamshire +9 35 £27,756 -25.98%
Leicestershire +7 32 £34,500 +4.54%
Derbyshire -7 9 £45,000 -35.71%
Northamptonshire +1 7 £50,000 +47.05%
Lincolnshire - 1 £40,000 -
Service Management
England

Service Management
Top 30 Related IT Skills

For the 6 months to 20 May 2013, IT jobs across the East Midlands region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 109 (76.76%) ITIL
2 58 (40.85%) SLA
3 53 (37.32%) Service Delivery
4 46 (32.39%) Change Management
5 24 (16.90%) Finance
6 22 (15.49%) ITSM
7 20 (14.08%) ITIL Certification
8 17 (11.97%) Stakeholder Management
8 17 (11.97%) Incident Management
9 15 (10.56%) Microsoft
10 14 (9.859%) Oracle
10 14 (9.859%) Problem Management
11 12 (8.451%) Continuous Improvement
12 11 (7.746%) UNIX
12 11 (7.746%) Business Intelligence
13 10 (7.042%) PRINCE2
14 9 (6.338%) Project Management
15 8 (5.634%) SAP
16 7 (4.930%) Windows
16 7 (4.930%) Oracle Reports
16 7 (4.930%) MS Excel
16 7 (4.930%) Microsoft Certification
16 7 (4.930%) Oracle Certification
16 7 (4.930%) Oracle EBS
16 7 (4.930%) Risk Management
16 7 (4.930%) TOAD
16 7 (4.930%) Degree
16 7 (4.930%) Stakeholder Engagement
16 7 (4.930%) Cash Management
17 6 (4.225%) Data Protection

Service Management
Top Related IT Skills by Category

For the 6 months to 20 May 2013, IT jobs across the East Midlands region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Development
1 4 (2.817%) .NET
2 3 (2.113%) ASP.NET
2 3 (2.113%) CSS
2 3 (2.113%) Web Services
2 3 (2.113%) HTML
2 3 (2.113%) .NET Framework
3 1 (0.704%) Middleware
Application Platforms
1 3 (2.113%) MS Exchange
1 3 (2.113%) CMS
1 3 (2.113%) Exchange Server 2007
1 3 (2.113%) Sitecore CMS
2 2 (1.408%) SAS
2 2 (1.408%) SharePoint
3 1 (0.704%) WebLogic
Applications
1 7 (4.930%) MS Excel
2 2 (1.408%) MS Office
Business Applications
1 7 (4.930%) Oracle EBS
2 5 (3.521%) Oracle Financials
3 3 (2.113%) Remedy ITSM
4 2 (1.408%) Oracle EBS R12
5 1 (0.704%) Oracle Applications
5 1 (0.704%) Dynamics AX
Communications & Networking
1 4 (2.817%) WAN
1 4 (2.817%) LAN
2 3 (2.113%) TCP/IP
3 2 (1.408%) SAN
3 2 (1.408%) VLAN
4 1 (0.704%) Unified Communications
4 1 (0.704%) VoIP
4 1 (0.704%) OSPF
4 1 (0.704%) EIGRP
Database & Business Intelligence
1 7 (4.930%) TOAD
1 7 (4.930%) Oracle Reports
2 4 (2.817%) SQL Server
3 3 (2.113%) RDBMS
4 1 (0.704%) SQL Server 2000
4 1 (0.704%) BusinessObjects Web Intelligence
4 1 (0.704%) Data Mining
Development Applications
1 3 (2.113%) Visual Studio
1 3 (2.113%) Team Foundation Server
General
1 24 (16.90%) Finance
2 6 (4.225%) Retail
2 6 (4.225%) Marketing
3 2 (1.408%) Back Office
4 1 (0.704%) Telecoms
4 1 (0.704%) Advertising
Job Titles
1 59 (41.55%) Service Manager
2 30 (21.13%) Analyst
3 27 (19.01%) Services Delivery Manager
3 27 (19.01%) Delivery Manager
4 17 (11.97%) Incident Manager
5 15 (10.56%) Service Desk Manager
6 12 (8.451%) Senior Manager
7 9 (6.338%) Support Analyst
7 9 (6.338%) Senior Service Manager
8 8 (5.634%) Service Analyst
8 8 (5.634%) Lead Developer
8 8 (5.634%) Operations Manager
8 8 (5.634%) Developer
9 7 (4.930%) Consultant
9 7 (4.930%) Technical Manager
9 7 (4.930%) Oracle Consultant
10 6 (4.225%) Technical Analyst
10 6 (4.225%) Technical Services Manager
10 6 (4.225%) IT Services Manager
11 5 (3.521%) IT Support
Miscellaneous
1 6 (4.225%) Credit Risk
2 2 (1.408%) Management Information System
2 2 (1.408%) Statistics
Operating Systems
1 11 (7.746%) UNIX
2 7 (4.930%) Windows
3 5 (3.521%) Linux
4 3 (2.113%) Windows Server 2008
4 3 (2.113%) Windows 7
5 1 (0.704%) Red Hat Enterprise Linux
Processes & Methodologies
1 109 (76.76%) ITIL
2 53 (37.32%) Service Delivery
3 46 (32.39%) Change Management
4 22 (15.49%) ITSM
5 17 (11.97%) Stakeholder Management
5 17 (11.97%) Incident Management
6 14 (9.859%) Problem Management
7 12 (8.451%) Continuous Improvement
8 11 (7.746%) Business Intelligence
9 10 (7.042%) PRINCE2
10 9 (6.338%) Project Management
11 7 (4.930%) Risk Management
11 7 (4.930%) Cash Management
11 7 (4.930%) Stakeholder Engagement
12 6 (4.225%) Data Protection
12 6 (4.225%) Customer Engagement
12 6 (4.225%) E-Commerce
12 6 (4.225%) Logistics
13 5 (3.521%) Process Management
13 5 (3.521%) Matrix Management
Programming Languages
1 6 (4.225%) SQL
2 4 (2.817%) C#
2 4 (2.817%) Java
2 4 (2.817%) ABAP
3 3 (2.113%) Shell Script
3 3 (2.113%) PL/SQL
4 2 (1.408%) JavaScript
5 1 (0.704%) VBScript
5 1 (0.704%) VB
5 1 (0.704%) X++
Qualifications
1 20 (14.08%) ITIL Certification
2 7 (4.930%) Microsoft Certification
2 7 (4.930%) Oracle Certification
2 7 (4.930%) Degree
3 3 (2.113%) MCP
3 3 (2.113%) MCSE
4 2 (1.408%) PRINCE2 Certification
4 2 (1.408%) MBA
4 2 (1.408%) PRINCE2 Practitioner
5 1 (0.704%) CCVP
5 1 (0.704%) CCNP
5 1 (0.704%) CCNA
5 1 (0.704%) Cisco Certification
Quality Assurance & Compliance
1 58 (40.85%) SLA
2 1 (0.704%) ISO/IEC 27001
2 1 (0.704%) COBIT
2 1 (0.704%) Data Quality
2 1 (0.704%) ISO 9001
Systems Management
1 1 (0.704%) NetBackup
Vendors
1 15 (10.56%) Microsoft
2 14 (9.859%) Oracle
3 8 (5.634%) SAP
4 4 (2.817%) Citrix
5 3 (2.113%) Remedy
5 3 (2.113%) Cisco
5 3 (2.113%) Sitecore
6 2 (1.408%) Teradata
6 2 (1.408%) VMware
7 1 (0.704%) Amdocs
7 1 (0.704%) HP
7 1 (0.704%) Twitter
7 1 (0.704%) BMC
7 1 (0.704%) Hitachi
7 1 (0.704%) Red Hat
7 1 (0.704%) Siebel
7 1 (0.704%) Business Objects
Leicester, Leicestershire
Service Delivery Manager required to work for leading organisation in Leicestershire. The successful Service Delivery Manager will be ITIL Foundation certified, and will come from an extensive Service...
4it Recruitment Ltd
Salary: Up to £33,500 per annum plus benefits
Posted: 16 May 2013
Wigston, Leicestershire
Permanent position for a PHP & MySQL developer to further develop our bespoke in-house service management system. The need has arisen to speed up the development of our...
Electrum Services
Salary: From £20,000 to £30,000 per annum 25 days holiday PA.
Posted: 23 April 2013