The table below looks at the statistics for Service Management skills in IT jobs advertised for the East Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 19 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Dec 2014
Same period 2013 Same period 2012
Service Management
Rank 84 124 130
Rank change year-on-year
+40 +6
Permanent jobs citing Service Management 91 70 32
As % of all permanent IT jobs located in the East Midlands 2.59% 1.93% 1.03%
As % of the Processes & Methodologies category 3.19% 2.38% 1.29%
Number of salaries quoted 73 39 18
Average salary £40,000 £40,000 £45,000
Average salary % change year-on-year
- -11.11%
90% offered a salary of more than £20,500 £20,800 £30,700
10% offered a salary of more than £60,000 £66,000 £78,000
UK excluding London average salary £43,000 £45,000 £42,500
% change year-on-year
-4.44% +5.88%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the East Midlands region.

Processes & Methodologies Category
East Midlands
Permanent IT job ads with a match in the
Processes & Methodologies category
2852 2942 2490
As % of all permanent IT jobs located in the East Midlands 81.21% 81.32% 80.35%
Number of salaries quoted 2421 2428 2201
Average salary £40,000 £40,000 £40,000
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £60,000 £52,500 £56,350
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

Service Management
Jobs Demand Trend in the East Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the East Midlands region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the East Midlands

Service Management
Salary Trend in the East Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the East Midlands region.

Service Management Salary Trend in the East Midlands

Service Management
Salary Histogram in the East Midlands

This chart provides a salary histogram for IT jobs citing Service Management across the East Midlands region over the 3 months to 19 December 2014.

Service Management Salary Histogram in the East Midlands

Service Management
Job Locations in the East Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the East Midlands region over the 3 months to 19 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Northamptonshire +11 38 £30,000 +33.33% 3
Nottinghamshire +9 33 £41,674 +4.18% 2
Leicestershire +29 14 £30,000 -57.14% 2
Derbyshire +5 4 £47,500 +60.45%
Service Management
England

Service Management
Top 30 Related IT Skills in the East Midlands

For the 6 months to 19 December 2014, IT jobs across the East Midlands region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 121 (74.23%) ITIL
2 57 (34.97%) ITSM
2 57 (34.97%) Microsoft
3 47 (28.83%) Degree
4 43 (26.38%) Finance
5 42 (25.77%) Analytical Skills
6 39 (23.93%) Management Information System
7 37 (22.70%) Change Management
8 32 (19.63%) ITIL V3
9 31 (19.02%) MS Office
10 30 (18.40%) MS Excel
11 29 (17.79%) Windows
12 28 (17.18%) Service Delivery
13 24 (14.72%) Continuous Improvement
14 23 (14.11%) Back Office
15 22 (13.50%) ITIL Foundation Certificate
15 22 (13.50%) C
15 22 (13.50%) PRINCE2
16 21 (12.88%) Project Management
16 21 (12.88%) SC Cleared
16 21 (12.88%) Security Cleared
17 19 (11.66%) Release Management
18 18 (11.04%) Coaching
18 18 (11.04%) Microsoft Certification
19 17 (10.43%) ITIL Certification
19 17 (10.43%) Active Directory
20 16 (9.82%) SLA
21 15 (9.20%) SharePoint
21 15 (9.20%) Mentoring
22 14 (8.59%) Linux

Service Management
Top Related IT Skills in the East Midlands by Category

For the 6 months to 19 December 2014, IT jobs across the East Midlands region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 15 (9.20%) SharePoint
2 11 (6.75%) Lync
3 7 (4.29%) MS Exchange
4 5 (3.07%) WebSphere
5 2 (1.23%) Exchange Server 2007
5 2 (1.23%) CMS
5 2 (1.23%) Exchange Server 2003
5 2 (1.23%) NetWeaver
5 2 (1.23%) IIS
6 1 (0.61%) Lotus Domino
6 1 (0.61%) Apache
6 1 (0.61%) Tomcat
6 1 (0.61%) BizTalk Server
6 1 (0.61%) FileNet
6 1 (0.61%) WebSphere Application Server
6 1 (0.61%) WebLogic
6 1 (0.61%) Exchange Server 2010
Applications
1 31 (19.02%) MS Office
2 30 (18.40%) MS Excel
3 5 (3.07%) MS PowerPoint
4 2 (1.23%) Spreadsheet
Business Applications
1 8 (4.91%) Remedy ITSM
2 3 (1.84%) Dynamics CRM
2 3 (1.84%) Dynamics AX
3 1 (0.61%) SAP SCM
3 1 (0.61%) Oracle EBS
Cloud Services
1 12 (7.36%) Office 365
2 2 (1.23%) Force.com
3 1 (0.61%) Cloud Computing
Communications & Networking
1 7 (4.29%) Intranet
1 7 (4.29%) Internet
1 7 (4.29%) Extranet
1 7 (4.29%) Firewall
1 7 (4.29%) Intrusion Detection
2 6 (3.68%) TCP/IP
3 4 (2.45%) Wireless
3 4 (2.45%) Broadband
3 4 (2.45%) LAN
3 4 (2.45%) VoIP
3 4 (2.45%) WAN
4 3 (1.84%) HTTP
5 2 (1.23%) SNMP
5 2 (1.23%) Network Security
5 2 (1.23%) FCoE
5 2 (1.23%) DHCP
6 1 (0.61%) NetScaler
Database & Business Intelligence
1 5 (3.07%) SQL Server
2 2 (1.23%) Data Warehouse
2 2 (1.23%) SAP BW
3 1 (0.61%) SQL Server 2005
3 1 (0.61%) SQL Server 2008
3 1 (0.61%) Oracle Database
3 1 (0.61%) Data Mining
3 1 (0.61%) BusinessObjects
3 1 (0.61%) Oracle Reports
Development Applications
1 1 (0.61%) Oracle Forms
1 1 (0.61%) LoadRunner
1 1 (0.61%) Team Foundation Server
General
1 43 (26.38%) Finance
2 23 (14.11%) Back Office
3 12 (7.36%) Retail
4 9 (5.52%) Banking
5 8 (4.91%) Welsh Language
6 5 (3.07%) Billing
7 4 (2.45%) Manufacturing
7 4 (2.45%) Marketing
8 3 (1.84%) Retail Banking
8 3 (1.84%) Telecoms
9 2 (1.23%) Legal
10 1 (0.61%) Advertising
10 1 (0.61%) Publishing
Job Titles
1 43 (26.38%) Analyst
2 27 (16.56%) Service Manager
3 17 (10.43%) Service Analyst
4 14 (8.59%) Support Analyst
5 12 (7.36%) IT Services Manager
6 11 (6.75%) Infrastructure Analyst
6 11 (6.75%) Change Manager
7 10 (6.13%) Release Manager
7 10 (6.13%) Change and Release Manager
8 9 (5.52%) Help Desk Analyst
9 8 (4.91%) 1st Line Support
9 8 (4.91%) Customer Analyst
9 8 (4.91%) 1st Line Support Analyst
10 7 (4.29%) Change Analyst
11 6 (3.68%) Applications Manager
11 6 (3.68%) Applications Support
12 5 (3.07%) Consultant
12 5 (3.07%) Programme Manager
12 5 (3.07%) Service Management Analyst
12 5 (3.07%) Head of IT
Libraries, Frameworks & Software Standards
1 11 (6.75%) Middleware
2 3 (1.84%) Web Services
3 2 (1.23%) jQuery
3 2 (1.23%) Visualforce
3 2 (1.23%) REST
4 1 (0.61%) .NET
4 1 (0.61%) ASP.NET
4 1 (0.61%) COM
Miscellaneous
1 42 (25.77%) Analytical Skills
2 39 (23.93%) Management Information System
3 7 (4.29%) Mainframe
4 4 (2.45%) DataPower
5 2 (1.23%) Client/Server
5 2 (1.23%) Statistics
5 2 (1.23%) Data Structures
6 1 (0.61%) Taxonomies
6 1 (0.61%) Computer Science
6 1 (0.61%) CMDB
6 1 (0.61%) Credit Risk
6 1 (0.61%) Data Integration
6 1 (0.61%) EFT
Operating Systems
1 29 (17.79%) Windows
2 14 (8.59%) Linux
3 12 (7.36%) UNIX
4 9 (5.52%) Windows Server 2008
5 8 (4.91%) Windows Server 2003
6 5 (3.07%) AIX
7 4 (2.45%) Windows 7
8 3 (1.84%) Windows Vista
9 2 (1.23%) Windows 2000
9 2 (1.23%) Windows NT
10 1 (0.61%) Windows 8
Processes & Methodologies
1 121 (74.23%) ITIL
2 57 (34.97%) ITSM
3 37 (22.70%) Change Management
4 32 (19.63%) ITIL V3
5 28 (17.18%) Service Delivery
6 24 (14.72%) Continuous Improvement
7 22 (13.50%) PRINCE2
8 21 (12.88%) Project Management
9 19 (11.66%) Release Management
10 18 (11.04%) Coaching
11 15 (9.20%) Mentoring
12 13 (7.98%) Business Continuity
13 11 (6.75%) Incident Management
13 11 (6.75%) Capacity Management
13 11 (6.75%) Problem Management
14 10 (6.13%) Validation
15 8 (4.91%) Root Cause Analysis
16 7 (4.29%) Line Management
16 7 (4.29%) Infrastructure Management
16 7 (4.29%) Time Management
Programming Languages
1 22 (13.50%) C
2 10 (6.13%) SQL
3 2 (1.23%) Apex Code
3 2 (1.23%) SOQL
3 2 (1.23%) JavaScript
4 1 (0.61%) C#
Qualifications
1 47 (28.83%) Degree
2 22 (13.50%) ITIL Foundation Certificate
3 21 (12.88%) SC Cleared
3 21 (12.88%) Security Cleared
4 18 (11.04%) Microsoft Certification
5 17 (10.43%) ITIL Certification
6 13 (7.98%) MCP
7 5 (3.07%) PRINCE2 Practitioner
8 4 (2.45%) MCSE
8 4 (2.45%) MCSA
8 4 (2.45%) ISEB
9 3 (1.84%) ACCA
9 3 (1.84%) CIPFA
9 3 (1.84%) CIMA
9 3 (1.84%) PRINCE2 Certification
9 3 (1.84%) MCITP
9 3 (1.84%) ICAEW
10 1 (0.61%) APMP
10 1 (0.61%) MOS
Quality Assurance & Compliance
1 16 (9.82%) SLA
2 7 (4.29%) Sarbanes-Oxley
3 6 (3.68%) ISO/IEC 27001
4 5 (3.07%) QA
5 2 (1.23%) ISO 9000
System Software
1 17 (10.43%) Active Directory
2 7 (4.29%) VMware Infrastructure
3 4 (2.45%) Hyper-V
3 4 (2.45%) Terminal Services
4 2 (1.23%) Microsoft Virtual Server
5 1 (0.61%) VMware ESX
5 1 (0.61%) XenApp
5 1 (0.61%) XenDesktop
Systems Management
1 4 (2.45%) Puppet
1 4 (2.45%) Opscode Chef
2 2 (1.23%) OpenView
2 2 (1.23%) Tivoli Storage Manager
2 2 (1.23%) OVSD
2 2 (1.23%) WMI
2 2 (1.23%) SCCM
3 1 (0.61%) BMC Performance Manager
3 1 (0.61%) Tivoli
Vendors
1 57 (34.97%) Microsoft
2 9 (5.52%) BMC
3 8 (4.91%) Remedy
3 8 (4.91%) VMware
3 8 (4.91%) IBM
4 7 (4.29%) Cisco
4 7 (4.29%) HP
5 5 (3.07%) SAP
6 3 (1.84%) Oracle
6 3 (1.84%) SolarWinds
7 2 (1.23%) ArcSight
7 2 (1.23%) Salesforce.com
7 2 (1.23%) Computacenter
7 2 (1.23%) Cognizant
7 2 (1.23%) Citrix
8 1 (0.61%) Software AG
8 1 (0.61%) Informatica
8 1 (0.61%) Axway
8 1 (0.61%) Tumbleweed
8 1 (0.61%) Business Objects
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