The table below looks at the statistics for Customer Engagement skills in IT jobs advertised for the East Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 30 April 2016 with a comparison to the same period in the previous 2 years.

3 months to
30 Apr 2016
Same period 2015 Same period 2014
Customer Engagement
Rank 164 163 191
Rank change year-on-year
-1 +28
Permanent jobs citing Customer Engagement 17 19 7
As % of all permanent IT jobs located in the East Midlands 0.53% 0.52% 0.18%
As % of the Processes & Methodologies category 0.61% 0.61% 0.21%
Number of salaries quoted 9 17 3
Average salary £80,000 £75,000 £29,500
Average salary % change year-on-year
+6.66% +154.23%
UK excluding London average salary £50,000 £50,000 £55,000
% change year-on-year
- -9.09%
Customer Engagement
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the East Midlands region.

Processes & Methodologies Category
East Midlands
Permanent IT job ads with a match in the
Processes & Methodologies category
2783 3112 3371
As % of all permanent IT jobs located in the East Midlands 87.05% 84.75% 88.06%
Number of salaries quoted 2254 2527 2726
Average salary £42,091 £42,500 £40,000
Average salary % change year-on-year
-0.96% +6.25%
90% offered a salary of more than £29,000 £28,000 £27,500
10% offered a salary of more than £57,500 £55,000 £57,500
UK excluding London average salary £45,000 £44,000 £42,500
% change year-on-year
+2.27% +3.52%

Customer Engagement
Jobs Demand Trend in the East Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Customer Engagement across the East Midlands region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in the East Midlands

Customer Engagement
Salary Trend in the East Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement across the East Midlands region.

Customer Engagement Salary Trend in the East Midlands

Customer Engagement
Salary Histogram in the East Midlands

This chart provides a salary histogram for IT jobs citing Customer Engagement across the East Midlands region over the 3 months to 30 April 2016.

Customer Engagement Salary Histogram in the East Midlands

Customer Engagement
Job Locations in the East Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Engagement within the East Midlands region over the 3 months to 30 April 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Nottinghamshire +20 15 £80,000 -
Leicestershire +7 2 £80,000 +220.00%
Customer Engagement
England

Customer Engagement
Top 30 Related IT Skills in the East Midlands

For the 6 months to 30 April 2016, IT jobs across the East Midlands region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement.

1 14 (60.87%) TOGAF
1 14 (60.87%) Amazon AWS
2 12 (52.17%) ITIL
2 12 (52.17%) PRINCE2
3 10 (43.48%) Requirements Analysis
3 10 (43.48%) Project Management
3 10 (43.48%) Service Delivery
4 9 (39.13%) ISEB
4 9 (39.13%) Juniper
4 9 (39.13%) CheckPoint
4 9 (39.13%) Cisco
4 9 (39.13%) Degree
5 8 (34.78%) SCVMM
5 8 (34.78%) VMware Infrastructure
5 8 (34.78%) Amazon EC2
5 8 (34.78%) Microsoft Azure
5 8 (34.78%) PaaS
5 8 (34.78%) Capacity Planning
5 8 (34.78%) ITIL V3
5 8 (34.78%) Continuous Improvement
5 8 (34.78%) IaaS
5 8 (34.78%) Line Management
5 8 (34.78%) Data Centre
5 8 (34.78%) Presales
5 8 (34.78%) IBM
5 8 (34.78%) SQL
5 8 (34.78%) MySQL
5 8 (34.78%) Oracle
5 8 (34.78%) SQL Server
5 8 (34.78%) DB2

Customer Engagement
Top Related IT Skills in the East Midlands by Category

For the 6 months to 30 April 2016, IT jobs across the East Midlands region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Cloud Services
1 14 (60.87%) Amazon AWS
2 8 (34.78%) Amazon EC2
2 8 (34.78%) IaaS
2 8 (34.78%) Microsoft Azure
2 8 (34.78%) PaaS
Communications & Networking
1 1 (4.35%) ADSL
1 1 (4.35%) ATM
1 1 (4.35%) BGP
1 1 (4.35%) Cisco ASA
1 1 (4.35%) DSL
1 1 (4.35%) Ethernet
1 1 (4.35%) Firewall
1 1 (4.35%) IPsec
1 1 (4.35%) ISDN
1 1 (4.35%) L2TP
1 1 (4.35%) LLU
1 1 (4.35%) MPLS
1 1 (4.35%) Network Security
1 1 (4.35%) OSPF
1 1 (4.35%) PPP
1 1 (4.35%) RIP
1 1 (4.35%) VLAN
1 1 (4.35%) VPN
1 1 (4.35%) Wireless
1 1 (4.35%) xDSL
Database & Business Intelligence
1 8 (34.78%) DB2
1 8 (34.78%) MySQL
1 8 (34.78%) SQL Server
General
1 8 (34.78%) Publishing
2 3 (13.04%) Finance
3 1 (4.35%) Manufacturing
Job Titles
1 14 (60.87%) Architect
2 8 (34.78%) Solutions Architect
3 6 (26.09%) AWS Architect
3 6 (26.09%) Service Architect
3 6 (26.09%) Web Architect
4 4 (17.39%) Analyst
4 4 (17.39%) Business Analyst
5 2 (8.70%) Head of Support
6 1 (4.35%) 2nd/3rd Line Support
6 1 (4.35%) 2nd/3rd Line Support Engineer
6 1 (4.35%) 3rd Line Engineer
6 1 (4.35%) 3rd Line Network Engineer
6 1 (4.35%) 3rd Line Support
6 1 (4.35%) 3rd Line Support Engineer
6 1 (4.35%) Agile Business Analyst
6 1 (4.35%) Network Engineer
6 1 (4.35%) Network Support
6 1 (4.35%) Network Support Engineer
6 1 (4.35%) Support Engineer
Libraries, Frameworks & Software Standards
1 6 (26.09%) Web Services
Miscellaneous
1 8 (34.78%) CMDB
1 8 (34.78%) Computer Science
1 8 (34.78%) Data Centre
2 2 (8.70%) Statistics
3 1 (4.35%) Analytical Skills
3 1 (4.35%) NHS
Processes & Methodologies
1 14 (60.87%) TOGAF
2 12 (52.17%) ITIL
2 12 (52.17%) PRINCE2
3 10 (43.48%) Project Management
3 10 (43.48%) Requirements Analysis
3 10 (43.48%) Service Delivery
4 8 (34.78%) Business Development
4 8 (34.78%) Capacity Planning
4 8 (34.78%) Continuous Improvement
4 8 (34.78%) CRM
4 8 (34.78%) IT Governance
4 8 (34.78%) ITIL V3
4 8 (34.78%) Line Management
4 8 (34.78%) Presales
4 8 (34.78%) Service Management
4 8 (34.78%) Software Engineering
4 8 (34.78%) Technical Architecture
4 8 (34.78%) Zachman Framework
5 4 (17.39%) Business Analysis
6 3 (13.04%) Agile Software Development
Programming Languages
1 8 (34.78%) SQL
Qualifications
1 9 (39.13%) Degree
1 9 (39.13%) ISEB
2 8 (34.78%) PMI Certification
2 8 (34.78%) PMP
3 6 (26.09%) AWS Certification
4 1 (4.35%) CCNA
4 1 (4.35%) CCNP
4 1 (4.35%) Cisco Certification
4 1 (4.35%) Security Cleared
Quality Assurance & Compliance
1 1 (4.35%) SLA
System Software
1 8 (34.78%) VMware Infrastructure
Systems Management
1 8 (34.78%) SCVMM
Vendors
1 9 (39.13%) CheckPoint
1 9 (39.13%) Cisco
1 9 (39.13%) Juniper
2 8 (34.78%) BMC
2 8 (34.78%) Citrix
2 8 (34.78%) EMC
2 8 (34.78%) HP
2 8 (34.78%) IBM
2 8 (34.78%) NetApp
2 8 (34.78%) Oracle
2 8 (34.78%) VMware
3 2 (8.70%) Microsoft
4 1 (4.35%) F5
4 1 (4.35%) Meraki
4 1 (4.35%) Nokia