The table below looks at the statistics for Customer Engagement skills in IT jobs advertised for the East Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 6 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
6 May 2015
Same period 2014 Same period 2013
Customer Engagement
Rank 158 173 157
Rank change year-on-year
+15 -16
Permanent jobs citing Customer Engagement 20 7 6
As % of all permanent IT jobs located in the East Midlands 0.55% 0.18% 0.20%
As % of the Processes & Methodologies category 0.66% 0.22% 0.24%
Number of salaries quoted 18 2 6
Average salary £70,000 £29,500 £27,756
Average salary % change year-on-year
+137.28% +6.28%
UK excluding London average salary £50,000 £47,500 £47,500
% change year-on-year
+5.26% -
Customer Engagement
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the East Midlands region.

Processes & Methodologies Category
East Midlands
Permanent IT job ads with a match in the
Processes & Methodologies category
3012 3174 2496
As % of all permanent IT jobs located in the East Midlands 82.27% 83.66% 81.54%
Number of salaries quoted 2455 2568 2107
Average salary £42,500 £40,000 £38,500
Average salary % change year-on-year
+6.25% +3.89%
90% offered a salary of more than £27,500 £27,000 £26,000
10% offered a salary of more than £57,500 £55,000 £55,000
UK excluding London average salary £44,000 £42,500 £40,000
% change year-on-year
+3.52% +6.25%

Customer Engagement
Jobs Demand Trend in the East Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Customer Engagement across the East Midlands region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in the East Midlands

Customer Engagement
Salary Trend in the East Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement across the East Midlands region.

Customer Engagement Salary Trend in the East Midlands

Customer Engagement
Salary Histogram in the East Midlands

This chart provides a salary histogram for IT jobs citing Customer Engagement across the East Midlands region over the 3 months to 6 May 2015.

Customer Engagement Salary Histogram in the East Midlands

Customer Engagement
Job Locations in the East Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Engagement within the East Midlands region over the 3 months to 6 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Northamptonshire - 11 £75,000 -
Leicestershire +14 6 £25,000 - 1
Derbyshire - 2 £35,000 -
Nottinghamshire +1 1 - -
Customer Engagement
England

Customer Engagement
Top 30 Related IT Skills in the East Midlands

For the 6 months to 6 May 2015, IT jobs across the East Midlands region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement.

1 18 (62.07%) E-Commerce
2 16 (55.17%) CRM
2 16 (55.17%) Retail
3 15 (51.72%) Stakeholder Management
4 14 (48.28%) ATG
4 14 (48.28%) Scrum
4 14 (48.28%) Agile Software Development
4 14 (48.28%) Business Analysis
4 14 (48.28%) Degree
4 14 (48.28%) JIRA
4 14 (48.28%) Use Case
4 14 (48.28%) Magento
4 14 (48.28%) B2C
4 14 (48.28%) hybris
4 14 (48.28%) Demandware
4 14 (48.28%) Business Process Mapping
4 14 (48.28%) User Experience
5 6 (20.69%) Social Media
5 6 (20.69%) Analytics
5 6 (20.69%) Facebook
5 6 (20.69%) Twitter
5 6 (20.69%) Social Media Marketing
5 6 (20.69%) New Media
5 6 (20.69%) Online Marketing
5 6 (20.69%) Benchmarking
5 6 (20.69%) Microsoft
5 6 (20.69%) HTML
5 6 (20.69%) Social Network
5 6 (20.69%) Marketing
6 5 (17.24%) Office 365

Customer Engagement
Top Related IT Skills in the East Midlands by Category

For the 6 months to 6 May 2015, IT jobs across the East Midlands region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 3 (10.34%) Lync
2 2 (6.90%) SharePoint
Applications
1 2 (6.90%) MS Excel
Business Applications
1 14 (48.28%) Magento
2 2 (6.90%) Dynamics CRM
2 2 (6.90%) Dynamics AX
Cloud Services
1 5 (17.24%) Office 365
2 3 (10.34%) Microsoft Azure
Communications & Networking
1 2 (6.90%) Firewall
2 1 (3.45%) Intrusion Detection
2 1 (3.45%) VLAN
2 1 (3.45%) NAS
2 1 (3.45%) Softswitch
2 1 (3.45%) HSRP
2 1 (3.45%) LAN
2 1 (3.45%) PBX
2 1 (3.45%) VoIP
2 1 (3.45%) WAN
2 1 (3.45%) SAN
2 1 (3.45%) MPLS
2 1 (3.45%) VRRP
Development Applications
1 14 (48.28%) JIRA
General
1 16 (55.17%) Retail
2 6 (20.69%) Marketing
3 3 (10.34%) Finance
4 2 (6.90%) Manufacturing
5 1 (3.45%) Banking
5 1 (3.45%) Telecoms
Job Titles
1 14 (48.28%) Business Analyst
1 14 (48.28%) Analyst
1 14 (48.28%) Agile Business Analyst
1 14 (48.28%) E-Commerce Business Analyst
2 6 (20.69%) Social Media Specialist
3 5 (17.24%) Consultant
4 4 (13.79%) E-Commerce Manager
4 4 (13.79%) Marketing Manager
4 4 (13.79%) E-Commerce Specialist
4 4 (13.79%) Marketing Executive
4 4 (13.79%) Social Media Manager
4 4 (13.79%) Social Media Executive
5 3 (10.34%) Technical Consultant
6 2 (6.90%) Services Delivery Manager
6 2 (6.90%) Service Manager
6 2 (6.90%) Solutions Consultant
6 2 (6.90%) Dynamics AX Consultant
6 2 (6.90%) Delivery Manager
6 2 (6.90%) Microsoft Consultant
7 1 (3.45%) Technical Pre Sales Consultant
Libraries, Frameworks & Software Standards
1 6 (20.69%) HTML
Miscellaneous
1 14 (48.28%) User Experience
2 6 (20.69%) Social Network
2 6 (20.69%) Social Media
2 6 (20.69%) New Media
3 1 (3.45%) Analytical Skills
3 1 (3.45%) Replication
Operating Systems
1 2 (6.90%) Windows
1 2 (6.90%) Linux
2 1 (3.45%) Windows Server 2008
2 1 (3.45%) Windows 7
2 1 (3.45%) Windows 8
2 1 (3.45%) Windows Server 2012
Processes & Methodologies
1 18 (62.07%) E-Commerce
2 16 (55.17%) CRM
3 15 (51.72%) Stakeholder Management
4 14 (48.28%) Scrum
4 14 (48.28%) Agile Software Development
4 14 (48.28%) Business Analysis
4 14 (48.28%) B2C
4 14 (48.28%) Use Case
4 14 (48.28%) Business Process Mapping
5 6 (20.69%) Online Marketing
5 6 (20.69%) Social Media Marketing
5 6 (20.69%) Analytics
5 6 (20.69%) Benchmarking
6 4 (13.79%) Service Management
7 3 (10.34%) Service Delivery
8 2 (6.90%) GAP Analysis
8 2 (6.90%) Project Management
8 2 (6.90%) PRINCE
8 2 (6.90%) ERP
8 2 (6.90%) PRINCE2
Qualifications
1 14 (48.28%) Degree
2 2 (6.90%) Microsoft Certification
2 2 (6.90%) ACCA
2 2 (6.90%) CIPFA
2 2 (6.90%) CIMA
2 2 (6.90%) ICAEW
Quality Assurance & Compliance
1 1 (3.45%) SLA
Vendors
1 14 (48.28%) ATG
1 14 (48.28%) hybris
1 14 (48.28%) Demandware
2 6 (20.69%) Facebook
2 6 (20.69%) Twitter
2 6 (20.69%) Microsoft