The table below looks at the statistics for Customer Engagement skills in IT jobs advertised for the East Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 31 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
31 Mar 2015
Same period 2014 Same period 2013
Customer Engagement
Rank 164 181 154
Rank change year-on-year
+17 -27
Permanent jobs citing Customer Engagement 15 3 12
As % of all permanent IT jobs located in the East Midlands 0.44% 0.079% 0.39%
As % of the Processes & Methodologies category 0.53% 0.093% 0.48%
Number of salaries quoted 13 3 6
Average salary £75,000 £29,500 £27,756
Average salary % change year-on-year
+154.23% +6.28%
UK excluding London average salary £50,000 £47,500 £51,950
% change year-on-year
+5.26% -8.56%
Customer Engagement
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the East Midlands region.

Processes & Methodologies Category
East Midlands
Permanent IT job ads with a match in the
Processes & Methodologies category
2816 3215 2483
As % of all permanent IT jobs located in the East Midlands 81.84% 84.58% 81.28%
Number of salaries quoted 2259 2596 2126
Average salary £40,857 £40,000 £38,097
Average salary % change year-on-year
+2.14% +4.99%
90% offered a salary of more than £27,500 £26,500 £26,500
10% offered a salary of more than £57,500 £55,000 £55,000
UK excluding London average salary £43,507 £42,500 £40,000
% change year-on-year
+2.36% +6.25%

Customer Engagement
Jobs Demand Trend in the East Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Customer Engagement across the East Midlands region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in the East Midlands

Customer Engagement
Salary Trend in the East Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement across the East Midlands region.

Customer Engagement Salary Trend in the East Midlands

Customer Engagement
Salary Histogram in the East Midlands

This chart provides a salary histogram for IT jobs citing Customer Engagement across the East Midlands region over the 3 months to 31 March 2015.

Customer Engagement Salary Histogram in the East Midlands

Customer Engagement
Job Locations in the East Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Engagement within the East Midlands region over the 3 months to 31 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Northamptonshire - 13 £75,000 -
Nottinghamshire +5 1 - -
Derbyshire - 1 - -
Customer Engagement
England

Customer Engagement
Top 30 Related IT Skills in the East Midlands

For the 6 months to 31 March 2015, IT jobs across the East Midlands region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement.

1 16 (69.57%) Retail
2 15 (65.22%) CRM
3 13 (56.52%) Agile Software Development
3 13 (56.52%) Scrum
3 13 (56.52%) JIRA
3 13 (56.52%) User Experience
4 12 (52.17%) Business Process Mapping
4 12 (52.17%) Demandware
4 12 (52.17%) Use Case
4 12 (52.17%) Magento
4 12 (52.17%) hybris
4 12 (52.17%) Stakeholder Management
4 12 (52.17%) ATG
4 12 (52.17%) Business Analysis
4 12 (52.17%) Degree
4 12 (52.17%) E-Commerce
4 12 (52.17%) B2C
5 7 (30.43%) Microsoft
6 6 (26.09%) Office 365
7 5 (21.74%) Service Management
8 4 (17.39%) Finance
9 3 (13.04%) Manufacturing
9 3 (13.04%) GAP Analysis
9 3 (13.04%) CIPFA
9 3 (13.04%) CIMA
9 3 (13.04%) Dynamics CRM
9 3 (13.04%) Dynamics AX
9 3 (13.04%) ICAEW
9 3 (13.04%) MS Excel
9 3 (13.04%) Microsoft Certification

Customer Engagement
Top Related IT Skills in the East Midlands by Category

For the 6 months to 31 March 2015, IT jobs across the East Midlands region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 3 (13.04%) SharePoint
1 3 (13.04%) Lync
2 1 (4.35%) CMS
Applications
1 3 (13.04%) MS Excel
Business Applications
1 12 (52.17%) Magento
2 3 (13.04%) Dynamics CRM
2 3 (13.04%) Dynamics AX
Cloud Services
1 6 (26.09%) Office 365
2 3 (13.04%) Microsoft Azure
Communications & Networking
1 1 (4.35%) SAN
1 1 (4.35%) MPLS
1 1 (4.35%) VRRP
1 1 (4.35%) Firewall
1 1 (4.35%) Intrusion Detection
1 1 (4.35%) VLAN
1 1 (4.35%) NAS
1 1 (4.35%) HSRP
Database & Business Intelligence
1 1 (4.35%) SQL Server
Development Applications
1 13 (56.52%) JIRA
2 1 (4.35%) Team Foundation Server
General
1 16 (69.57%) Retail
2 4 (17.39%) Finance
3 3 (13.04%) Manufacturing
4 1 (4.35%) Electronics
Job Titles
1 12 (52.17%) Analyst
1 12 (52.17%) Business Analyst
1 12 (52.17%) Agile Business Analyst
1 12 (52.17%) E-Commerce Business Analyst
2 6 (26.09%) Consultant
3 3 (13.04%) Microsoft Consultant
3 3 (13.04%) Technical Consultant
3 3 (13.04%) Dynamics AX Consultant
4 2 (8.70%) Solutions Consultant
5 1 (4.35%) Architect
5 1 (4.35%) Content Manager
5 1 (4.35%) Services Delivery Manager
5 1 (4.35%) Service Manager
5 1 (4.35%) .NET Developer
5 1 (4.35%) Infrastructure Manager
5 1 (4.35%) Pre Sales Consultant
5 1 (4.35%) Delivery Manager
5 1 (4.35%) Senior .NET Developer
5 1 (4.35%) Technical Pre Sales Consultant
5 1 (4.35%) Developer
Libraries, Frameworks & Software Standards
1 1 (4.35%) HTML
1 1 (4.35%) .NET
1 1 (4.35%) ASP.NET
1 1 (4.35%) CSS
1 1 (4.35%) WCF
1 1 (4.35%) ASP.NET MVC
Miscellaneous
1 13 (56.52%) User Experience
2 1 (4.35%) Replication
2 1 (4.35%) Inversion of Control
2 1 (4.35%) Digital Media
Operating Systems
1 2 (8.70%) Windows
2 1 (4.35%) Linux
2 1 (4.35%) UNIX
Processes & Methodologies
1 15 (65.22%) CRM
2 13 (56.52%) Scrum
2 13 (56.52%) Agile Software Development
3 12 (52.17%) Stakeholder Management
3 12 (52.17%) Business Analysis
3 12 (52.17%) Use Case
3 12 (52.17%) E-Commerce
3 12 (52.17%) B2C
3 12 (52.17%) Business Process Mapping
4 5 (21.74%) Service Management
5 3 (13.04%) GAP Analysis
5 3 (13.04%) PRINCE
5 3 (13.04%) Project Management
5 3 (13.04%) ERP
5 3 (13.04%) PRINCE2
6 2 (8.70%) Performance Management
7 1 (4.35%) Dependency Injection
7 1 (4.35%) Mentoring
7 1 (4.35%) Coaching
7 1 (4.35%) People Management
Programming Languages
1 1 (4.35%) C#
1 1 (4.35%) JavaScript
1 1 (4.35%) SQL
Qualifications
1 12 (52.17%) Degree
2 3 (13.04%) Microsoft Certification
2 3 (13.04%) ACCA
2 3 (13.04%) CIPFA
2 3 (13.04%) CIMA
2 3 (13.04%) ICAEW
3 1 (4.35%) HND
Quality Assurance & Compliance
1 1 (4.35%) SLA
Vendors
1 12 (52.17%) ATG
1 12 (52.17%) hybris
1 12 (52.17%) Demandware
2 7 (30.43%) Microsoft
3 1 (4.35%) Oracle
3 1 (4.35%) VMware