The table below looks at the statistics for Customer Engagement skills in IT jobs advertised for the East Midlands region. Included is a guide to the salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 24 September 2016 with a comparison to the same period over the previous 2 years.

3 months to
24 Sep 2016
Same period 2015 Same period 2014
Customer Engagement
Rank 172 193 182
Rank change year-on-year
+21 -11
Permanent jobs citing Customer Engagement 3 1 7
As % of all permanent IT jobs located in the East Midlands 0.095% 0.026% 0.19%
As % of the Processes & Methodologies category 0.11% 0.030% 0.23%
Number of salaries quoted 1 1 4
Median salary £31,500 £35,000 £57,500
Median salary % change year-on-year
-10.00% -39.13%
UK excluding London median salary £50,000 £45,000 £52,500
% change year-on-year
+11.11% -14.28%
Customer Engagement
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the East Midlands region.

Processes & Methodologies Category
East Midlands
Permanent IT job ads with a match in the
Processes & Methodologies category
2761 3366 3095
As % of all permanent IT jobs located in the East Midlands 87.54% 88.35% 84.98%
Number of salaries quoted 2193 2747 2607
Median salary £42,500 £40,000 £40,000
Median salary % change year-on-year
+6.25% -
90% offered a salary of more than £30,000 £27,500 £27,500
10% offered a salary of more than £62,500 £57,500 £60,000
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

Customer Engagement
Jobs Demand Trend in the East Midlands

The demand trend of job ads across the East Midlands region citing Customer Engagement as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in the East Midlands

Customer Engagement
Salary Trend in the East Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement across the East Midlands region.

Customer Engagement Salary Trend in the East Midlands

Customer Engagement
Job Locations in the East Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Engagement within the East Midlands region over the 3 months to 24 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Nottinghamshire - 2 £31,500 -
Derbyshire +28 1 - -
Customer Engagement
England

Customer Engagement
Top 30 Related IT Skills in the East Midlands

For the 6 months to 24 September 2016, IT jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the East Midlands region with a requirement for Customer Engagement.

1 19 (70.37%) TOGAF
1 19 (70.37%) Amazon AWS
2 13 (48.15%) CRM
3 12 (44.44%) ITIL
3 12 (44.44%) PRINCE2
3 12 (44.44%) Project Management
3 12 (44.44%) Service Delivery
3 12 (44.44%) Technical Architecture
3 12 (44.44%) Degree
3 12 (44.44%) Presales
4 11 (40.74%) Data Centre
4 11 (40.74%) Virtual Machines
4 11 (40.74%) Gantt Chart
4 11 (40.74%) IaaS
4 11 (40.74%) Line Management
4 11 (40.74%) Zachman Framework
4 11 (40.74%) Computer Science
4 11 (40.74%) Business Development
4 11 (40.74%) IT Governance
4 11 (40.74%) Requirements Analysis
4 11 (40.74%) Publishing
4 11 (40.74%) Software Engineering
4 11 (40.74%) VMware Infrastructure
4 11 (40.74%) Amazon EC2
4 11 (40.74%) Microsoft Azure
4 11 (40.74%) CMDB
4 11 (40.74%) SCVMM
4 11 (40.74%) PaaS
4 11 (40.74%) Capacity Planning
4 11 (40.74%) ITIL V3

Customer Engagement
Top Related IT Skills in the East Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (3.70%) CMS
Applications
1 1 (3.70%) MS Excel
Business Applications
1 1 (3.70%) Salesforce.com CRM
Cloud Services
1 19 (70.37%) Amazon AWS
2 11 (40.74%) Amazon EC2
2 11 (40.74%) IaaS
2 11 (40.74%) Microsoft Azure
2 11 (40.74%) PaaS
3 1 (3.70%) SaaS
Database & Business Intelligence
1 11 (40.74%) DB2
1 11 (40.74%) MySQL
1 11 (40.74%) SQL Server
2 1 (3.70%) Big Data
General
1 11 (40.74%) Publishing
2 2 (7.41%) Finance
2 2 (7.41%) Marketing
2 2 (7.41%) Retail
Job Titles
1 19 (70.37%) Architect
2 11 (40.74%) Solutions Architect
3 8 (29.63%) AWS Architect
3 8 (29.63%) Service Architect
3 8 (29.63%) Web Architect
4 2 (7.41%) Knowledge Manager
4 2 (7.41%) Senior Server Engineer
4 2 (7.41%) Server Engineer
5 1 (3.70%) CRM Executive
5 1 (3.70%) CRM Manager
5 1 (3.70%) CRM Specialist
5 1 (3.70%) Head of Support
5 1 (3.70%) Marketing Executive
5 1 (3.70%) Marketing Specialist
5 1 (3.70%) Project Manager
5 1 (3.70%) Web Manager
5 1 (3.70%) Web Project Manager
Libraries, Frameworks & Software Standards
1 8 (29.63%) Web Services
2 1 (3.70%) Mason
Miscellaneous
1 11 (40.74%) CMDB
1 11 (40.74%) Computer Science
1 11 (40.74%) Data Centre
2 2 (7.41%) User Experience
3 1 (3.70%) Analytical Skills
3 1 (3.70%) Performance Metrics
3 1 (3.70%) Statistics
Operating Systems
1 2 (7.41%) Windows
1 2 (7.41%) Windows Server
1 2 (7.41%) Windows Server 2012
Processes & Methodologies
1 19 (70.37%) TOGAF
2 13 (48.15%) CRM
3 12 (44.44%) ITIL
3 12 (44.44%) Presales
3 12 (44.44%) PRINCE2
3 12 (44.44%) Project Management
3 12 (44.44%) Service Delivery
3 12 (44.44%) Technical Architecture
4 11 (40.74%) Business Development
4 11 (40.74%) Capacity Planning
4 11 (40.74%) Continuous Improvement
4 11 (40.74%) Gantt Chart
4 11 (40.74%) IT Governance
4 11 (40.74%) ITIL V3
4 11 (40.74%) Line Management
4 11 (40.74%) Requirements Analysis
4 11 (40.74%) Service Management
4 11 (40.74%) Software Engineering
4 11 (40.74%) Zachman Framework
5 2 (7.41%) Mentoring
Programming Languages
1 11 (40.74%) SQL
Qualifications
1 12 (44.44%) Degree
2 11 (40.74%) ISEB
2 11 (40.74%) PMI Certification
2 11 (40.74%) PMP
3 8 (29.63%) AWS Certification
4 2 (7.41%) MCSA
4 2 (7.41%) MCSE
4 2 (7.41%) Microsoft Certification
5 1 (3.70%) PRINCE2 Certification
Quality Assurance & Compliance
1 1 (3.70%) QA
System Software
1 11 (40.74%) Virtual Machines
1 11 (40.74%) VMware Infrastructure
Systems Management
1 11 (40.74%) SCVMM
Vendors
1 11 (40.74%) BMC
1 11 (40.74%) CheckPoint
1 11 (40.74%) Cisco
1 11 (40.74%) Citrix
1 11 (40.74%) EMC
1 11 (40.74%) HP
1 11 (40.74%) IBM
1 11 (40.74%) Juniper
1 11 (40.74%) NetApp
1 11 (40.74%) Oracle
1 11 (40.74%) VMware
2 1 (3.70%) Salesforce.com
2 1 (3.70%) SAP