2nd Line Desktop Support Jobs in England

Second Line Desktop Support
UK > England

The median Second Line Desktop Support salary in England is £32,500 per year according to job vacancies posted during the 6 months to 9 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
9 May 2024
Same period 2023 Same period 2022
Rank 786 886 1064
Rank change year-on-year +100 +178 -219
Permanent jobs requiring a 2nd Line Desktop Support 45 44 60
As % of all permanent jobs advertised in England 0.052% 0.049% 0.045%
As % of the Job Titles category 0.056% 0.053% 0.047%
Number of salaries quoted 42 38 57
10th Percentile - £26,250 £25,300
25th Percentile £28,500 £27,938 £27,000
Median annual salary (50th Percentile) £32,500 £32,500 £32,000
Median % change year-on-year - +1.56% +9.40%
75th Percentile £38,563 £42,313 £38,750
90th Percentile £43,600 £47,900 £48,750
UK median annual salary £32,500 £33,444 £31,500
% change year-on-year -2.82% +6.17% +10.53%

All Permanent IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 81,041 82,556 127,446
% of permanent jobs with a recognized job title 94.48% 91.46% 96.08%
Number of salaries quoted 60,522 52,365 74,626
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,250 £45,000 £43,000
Median annual salary (50th Percentile) £53,500 £60,800 £60,000
Median % change year-on-year -12.01% +1.33% +9.09%
75th Percentile £71,250 £82,500 £80,000
90th Percentile £90,822 £100,000 £97,500
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

2nd Line Desktop Support
Job Vacancy Trend in England

Job postings that featured 2nd Line Desktop Support in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for 2nd Line Desktop Support in England

2nd Line Desktop Support
Salary Trend in England

3-month moving average salary quoted in jobs citing 2nd Line Desktop Support in England.

Salary trend for 2nd Line Desktop Support in England

2nd Line Desktop Support
Salary Histogram in England

Salary distribution for jobs citing 2nd Line Desktop Support in England over the 6 months to 9 May 2024.

Salary histogram for 2nd Line Desktop Support in England

2nd Line Desktop Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Desktop Support within the England region over the 6 months to 9 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South West -9 15 £29,000 -3.33% 1
London +91 9 £41,500 +9.21% 1
Midlands -5 9 £32,500 +6.56%
North of England +58 7 £32,500 -
East Midlands -12 6 £32,500 +6.56%
Yorkshire - 5 £32,500 -
South East -5 4 £34,000 +13.33% 2
West Midlands +13 3 £27,000 -11.48%
North West +14 2 £28,000 -8.94%
East of England +20 1 £35,000 +4.65%
2nd Line Desktop Support
UK

2nd Line Desktop Support Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 9 May 2024, 2nd Line Desktop Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring 2nd Line Desktop Support in the job title.

1 36 (80.00%) Active Directory
2 35 (77.78%) Windows
3 30 (66.67%) Microsoft
4 29 (64.44%) Social Skills
5 26 (57.78%) Microsoft Office
6 25 (55.56%) Customer Service
7 24 (53.33%) Problem-Solving
7 24 (53.33%) Degree
8 22 (48.89%) A+ Certification
8 22 (48.89%) Onboarding
9 21 (46.67%) Microsoft Certification
9 21 (46.67%) MCP
9 21 (46.67%) Computer Science
9 21 (46.67%) Network Security
9 21 (46.67%) Mac OS
9 21 (46.67%) Computer Science Degree
9 21 (46.67%) DBS Check
10 16 (35.56%) Microsoft 365
11 13 (28.89%) ITIL
12 12 (26.67%) Finance
13 10 (22.22%) Windows 10
14 9 (20.00%) Entra ID
14 9 (20.00%) Azure
14 9 (20.00%) PowerShell
15 7 (15.56%) Software Deployment
15 7 (15.56%) Firewall
16 6 (13.33%) DNS
16 6 (13.33%) Service Delivery
16 6 (13.33%) Legal
17 5 (11.11%) ServiceNow

2nd Line Desktop Support Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (6.67%) Microsoft Exchange
1 3 (6.67%) SharePoint
Applications
1 26 (57.78%) Microsoft Office
2 1 (2.22%) Microsoft Excel
2 1 (2.22%) Microsoft PowerPoint
Cloud Services
1 16 (35.56%) Microsoft 365
2 9 (20.00%) Azure
2 9 (20.00%) Entra ID
3 1 (2.22%) AWS
3 1 (2.22%) GCP
Communications & Networking
1 21 (46.67%) Network Security
2 7 (15.56%) Firewall
3 6 (13.33%) DNS
4 5 (11.11%) Remote Desktop
5 4 (8.89%) LAN
6 3 (6.67%) DHCP
6 3 (6.67%) TCP/IP
7 2 (4.44%) VPN
7 2 (4.44%) WAN
8 1 (2.22%) Ethernet
8 1 (2.22%) Internet
8 1 (2.22%) Wireless
General
1 29 (64.44%) Social Skills
2 12 (26.67%) Finance
3 6 (13.33%) Legal
4 4 (8.89%) Law
5 3 (6.67%) Inclusion and Diversity
6 2 (4.44%) Analytical Skills
7 1 (2.22%) Telecoms
Miscellaneous
1 22 (48.89%) Onboarding
2 3 (6.67%) Self-Motivation
2 3 (6.67%) Team-Oriented Environment
3 1 (2.22%) CMDB
3 1 (2.22%) iPhone
3 1 (2.22%) Mobile App
3 1 (2.22%) Video Conferencing
Operating Systems
1 35 (77.78%) Windows
2 21 (46.67%) Mac OS
3 10 (22.22%) Windows 10
4 5 (11.11%) Windows Server
5 1 (2.22%) Android
5 1 (2.22%) Apple iOS
5 1 (2.22%) Windows 7
5 1 (2.22%) Windows NT
5 1 (2.22%) Windows XP
Processes & Methodologies
1 25 (55.56%) Customer Service
2 24 (53.33%) Problem-Solving
3 21 (46.67%) Computer Science
4 13 (28.89%) ITIL
5 7 (15.56%) Software Deployment
6 6 (13.33%) Service Delivery
7 4 (8.89%) Asset Management
7 4 (8.89%) Customer Experience
7 4 (8.89%) Software Asset Management
8 3 (6.67%) Customer-Centricity
8 3 (6.67%) Cybersecurity
8 3 (6.67%) Data Protection
8 3 (6.67%) Fintech
8 3 (6.67%) Hardware Maintenance
8 3 (6.67%) ITSM
9 2 (4.44%) Continuous Improvement
9 2 (4.44%) Customer-Centric Approach
9 2 (4.44%) Disaster Recovery
9 2 (4.44%) Process Improvement
9 2 (4.44%) Service Management
Programming Languages
1 9 (20.00%) PowerShell
2 1 (2.22%) Python
Qualifications
1 24 (53.33%) Degree
2 22 (48.89%) A+ Certification
3 21 (46.67%) Computer Science Degree
3 21 (46.67%) DBS Check
3 21 (46.67%) MCP
3 21 (46.67%) Microsoft Certification
4 2 (4.44%) Security Cleared
5 1 (2.22%) AWS Certification
5 1 (2.22%) CCNA
5 1 (2.22%) Cisco Certification
System Software
1 36 (80.00%) Active Directory
2 1 (2.22%) Hyper-V
2 1 (2.22%) Virtual Desktop
2 1 (2.22%) VMware Infrastructure
2 1 (2.22%) XenApp
Systems Management
1 2 (4.44%) Microsoft Intune
2 1 (2.22%) SCCM
Vendors
1 30 (66.67%) Microsoft
2 5 (11.11%) ServiceNow
3 2 (4.44%) Citrix
4 1 (2.22%) Aruba
4 1 (2.22%) HP
4 1 (2.22%) VMware